Lewis County General Hospital: Address, Phone & Patient Info

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Lowville, New York · County-Owned Critical Access Hospital · Updated September 2026

Lewis County General Hospital address, phone, emergency care, portal, records, billing, services, and patient help

Lewis County General Hospital is part of Lewis County Health System and is located at 7785 N. State Street, Lowville, NY 13367. The main hospital phone number is 315-376-5200.

This practical guide helps patients, family members, caregivers, and visitors quickly find the right department number, emergency route, patient portal, medical-record process, lab registration instructions, billing help, financial-assistance route, map, and visit preparation steps.

Call Main Hospital: 315-376-5200 Official Contact Page Patient Portal Open Google Maps
Medical emergency: If symptoms may be life-threatening, call 911 immediately. Do not use this guide, email, the patient portal, or online billing links for chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, overdose, severe allergic reaction, or sudden loss of consciousness.
Hospital address 7785 N. State Street

Lowville, NY 13367. Use this address for GPS, rideshare, medical-record forms, billing mail, and campus visits.

Main phone 315-376-5200

Use for general hospital questions, routing to departments, visitor questions, and campus information.

Emergency department 315-376-5252

The ED is described by the hospital as open 24/7/365. For immediate danger, call 911 first.

Medical records 315-376-5792

Release of Information fax: 315-376-5156. Use for copies not available through the patient portal.

Billing office 315-376-5210

Use for inpatient, outpatient, and medical-group account questions, payments, and financial-aid application help.

Facility profile County-Owned CAH

New York’s health profile lists the facility as county-owned with 31 total beds, including medical/surgical and maternity beds.

Start here: choose the right hospital action

Most listings only show the address and main phone. This table helps you pick the correct next step before calling, driving, registering, requesting records, or paying a bill.

Patient or visitor need Best action Prepare before you call or arrive
Life-threatening emergency Call 911 or go to the nearest emergency department. Symptoms, medications, allergies, emergency contact, ID, and insurance card if safely available.
General hospital information Call the main hospital number at 315-376-5200. Patient name if asking about a patient, department name, appointment location, and privacy awareness.
Emergency department question Call the ED department number at 315-376-5252 for non-911 routing questions. Symptoms, injury time, current medications, allergies, and whether the patient may need ambulance transport.
Blood draw or lab work Register through Admissions or pre-register at least 24 hours ahead when needed. Provider order, insurance card, photo ID, fasting instructions, and the ordering provider’s fax information.
Patient portal access Use the Lewis County General Hospital patient portal or MHealth mobile app. Legal name, date of birth, email, last four SSN digits, and Medical Record Number if creating an account.
Medical records copy Call Medical Records at 315-376-5792 or fax requests to 315-376-5156. Patient legal name, date of birth, dates of service, requested records, receiving provider, and signed authorization.
Billing or payment help Call the Billing Office at 315-376-5210 or use the official Pay Bill link from the hospital site. Account number, date of service, insurance information, statement, payment method, and financial-aid questions.

Lewis County General Hospital phone directory

Use the most specific department number when possible. For emergency symptoms, call 911 instead of waiting on a department line.

Department or service Phone / contact Use this for
Main hospital 315-376-5200 General questions, visitor routing, department transfer, campus information, and hospital contact help.
Emergency Medicine 315-376-5252 Non-911 ED questions. For life-threatening symptoms, call 911 immediately.
Registration / Pre-registration 315-376-5209 Hospital registration, scheduled service check-in questions, and pre-registration routing.
Admissions for lab pre-registration 315-376-5577 Pre-registering for blood draws at least 24 hours before lab work, including outlying clinic blood draws.
Medical Records 315-376-5792 Copies of records, release authorization questions, fax coordination, and records not found in the portal.
Medical Records Fax 315-376-5156 Provider-to-provider release requests and signed record-release forms when fax is appropriate.
Billing Office 315-376-5210 Inpatient, outpatient, medical-group account questions, payments, statement issues, and financial-aid applications.
Laboratory 315-376-5248 Lab testing questions, orders, outpatient draw details, and provider result routing.
Radiology / X-ray 315-376-5213 X-ray, mammography, CT, imaging scheduling, and diagnostic imaging questions.
Maternity 315-376-5602 Maternity unit questions, tours, labor and delivery planning, and speaking with maternity staff.
Women’s Health Center 315-376-5475 OB/GYN appointments, prenatal care, postpartum care, gynecologic visits, and maternity provider scheduling.
Rehabilitation Services 315-376-5225 Physical therapy, occupational therapy, speech therapy, vestibular therapy, hand therapy, and balance center services.
Outpatient Infusion / ASU 315-376-5233 Outpatient infusion order questions, appointment routing, and provider order requirements.
Patient Liaison / Advocate 315-376-5496 Care concerns, discharge planning coordination, unresolved service questions, and patient advocacy routing.
Corporate Compliance Hotline 315-376-5463 Billing discrepancies, potential fraud or abuse concerns, and compliance-related reporting.
Email safety: The hospital lists info@lcgh.net but states not to send patient information by email. Use phone, portal, fax, or authorized release channels for protected health information.

Google map, address, entrance planning, and arrival checklist

Use the map for route planning. For appointments, confirm the exact building, department, registration desk, and arrival time before leaving home.

Lewis County General Hospital
7785 N. State Street
Lowville, NY 13367
Main: 315-376-5200

Use this embedded Google map for directions only. For time-sensitive care, call the hospital or department directly because entrances, weather, registration needs, and department routing can change.

Before driving

Confirm whether you are going to the hospital, Medical Arts Building, Women’s Health Center, specialty center, lab draw site, imaging area, or outpatient unit.

Bring identification

Bring photo ID, insurance card, medication list, allergy list, provider order, referral, and any discharge or transfer documents.

For procedures

Ask about fasting, medication holds, driver requirements, arrival time, lab work, imaging prep, and whether pre-registration is required.

For caregivers

Bring healthcare proxy, guardianship, power of attorney, medication list, and emergency contact information when relevant.

Emergency Department: 24/7/365 care and triage process

The hospital describes the Emergency Department as open 24 hours a day, 7 days a week, 365 days a year. Emergency care is based on severity, not arrival order.

Call 911 now
Chest pain, stroke symptoms, severe breathing trouble, major trauma, overdose, severe bleeding, severe allergic reaction, loss of consciousness, severe burns, or sudden neurological changes.
ED department phone
For non-911 Emergency Department questions, call 315-376-5252. Do not use this number instead of 911 for immediate danger.
Triage
A typical ED visit begins with triage by a registered nurse. Patients with life-threatening, limb-threatening, severe illness, or severe injury are treated first.
Diagnostic support
The ED has immediate access to laboratory, cardio-respiratory, and diagnostic imaging support including X-ray, CT, MRI, ultrasound, and nuclear imaging.
Specialist access
The ED page lists consultant-specialist access including orthopedic surgery, general surgery, ophthalmology, oncology, internal medicine, and family practice.
Rural hospital planning note: Lewis County General Hospital is a critical access hospital. For complex trauma, stroke, cardiac, neonatal, or specialty cases, transfer may be part of the care plan when a higher level of specialty care is needed.

Appointments, registration, referrals, and check-in steps

Scheduling depends on whether you need primary care, specialty care, imaging, lab work, maternity care, therapy, infusion services, surgery, or emergency care.

Decide whether the problem is urgent. Use 911 for life-threatening symptoms. Use the Emergency Department for emergency care. Use department scheduling for non-emergency visits.
Call the correct department. Main hospital questions go to 315-376-5200. Lab questions go to 315-376-5248. Imaging questions go to 315-376-5213. Women’s Health scheduling goes to 315-376-5475.
Ask whether a provider order is required. Lab tests require an order from an authorized provider. Imaging, infusion, therapy, surgery, and specialty visits may also require orders, referrals, or insurance authorization.
Pre-register when required. Blood draws require registration. For lab work, the hospital says patients may register at Admissions or pre-register at least 24 hours ahead by calling 315-376-5577.
Confirm your arrival instructions. Ask where to park, which entrance to use, what time to arrive, whether fasting is required, and whether a driver is needed after sedation or procedures.
Useful call script: “I need care at Lewis County General Hospital. My provider ordered __. My appointment or preferred date is __. Do I need pre-registration, fasting, insurance authorization, a referral, records, or a driver?”

Lewis County General Hospital patient portal and MHealth app

The hospital portal is a useful first stop for eligible account access, selected records, and virtual visit workflows.

Portal sign-in

Use the official Lewis County General Hospital patient portal to sign in, accept an invitation, recover a username, reset a password, or create an account.

Account creation

The portal self-signup asks for patient identity details and Medical Record Number. The portal notes that users must be 18 years or older to create an account.

MHealth app

The portal recommends the MHealth mobile app for the best portal experience. The virtual visits page also references using the mobile app on Apple or Android devices.

Do not use for emergencies

Portal messages and virtual visit scheduling are not emergency response tools. Use 911 or emergency care for immediate symptoms.

Open patient portal

Go to the Lewis County General Hospital patient portal

  1. Sign in if you already have an account.
  2. Use forgot username or forgot password if needed.
  3. Create an account only if you have the required identity details and Medical Record Number.

Virtual visit route

Open the official Virtual Visits page

  1. Review whether your provider visit can be virtual.
  2. Use the patient portal or MHealth app as directed.
  3. Use a video-enabled computer or mobile device and test audio before the visit.

Medical records, portal records, fax requests, and privacy

Start with the portal for available records. Use Health Information Management / Medical Records for official copies, records to another provider, or documents not shown online.

Record need Best route What to include
View available records online Log in to the patient portal. Use your own account and check available visits, results, and health information before requesting a full copy.
Records not in portal Call Medical Records at 315-376-5792. Patient legal name, date of birth, dates of service, requested record type, and delivery method.
Fax a records request Fax Medical Records at 315-376-5156. Signed authorization, receiving provider or facility, fax number, request date range, and patient identifiers.
Send records to another provider Ask the receiving provider what records they need and how they want them delivered. Provider name, clinic name, phone, fax, appointment date, and reason for transfer.
Billing or insurance documentation Coordinate with Medical Records and Billing Office. Itemized bill, diagnosis information, date of service, claim form, and insurer instructions.
Privacy reminder: Do not email protected patient information to the general info email address. Medical records may require signed authorization before they can be released.

Billing, payment options, financial assistance, price transparency, and surprise-bill rights

Hospital bills can involve inpatient, outpatient, medical group, provider, laboratory, imaging, emergency, surgery, therapy, and insurance charges. Use the Billing Office for account-specific questions.

Billing Office

For billing questions, call 315-376-5210. The Patient Accounts PDF describes this department as a one-stop destination for inpatient, outpatient, and medical group account questions.

Payment options

The billing PDF says patients may mail cash or check payments to Lewis County General Hospital or make debit, credit, or Health Savings Account card payments over the phone by calling the number on the front of the bill.

Financial assistance

The hospital states that no one will be denied services based on inability to pay and that discounts are available based on family size and income.

Surprise billing protections

The hospital’s No Surprise Bill Act page explains that emergency care and certain out-of-network care at in-network facilities may have protections against surprise or balance billing.

Billing issue What to ask Why it matters
Statement looks wrong Ask the Billing Office to review date of service, insurance posting, payments, adjustments, and account balance. The Patient Accounts PDF encourages patients to contact the Business Office about discrepancies.
Insurance denied claim Ask whether the hospital has complete insurance information, correct provider credentials, and the correct claim status. Patient Accounts works with third-party payers and provider credentialing for billing purposes.
Cannot pay full balance Ask about financial assistance, payment options, required documents, and application forms. Applications may be available online, in the billing department, or by mail after calling 315-376-5210.
Need price information Open the hospital’s price transparency page and ask the billing team about the specific ordered service. Standard charges are not the same as your personal insurance estimate or final patient responsibility.
Potential fraud or abuse concern Contact the Corporate Compliance Department hotline at 315-376-5463. The Patient Accounts PDF lists this hotline for potential fraud or abuse concerns.

Official bill payment route

Open the official hospital page and use Pay Bill

  1. Use only the official Pay Bill route linked from the hospital site.
  2. Have the account number and statement ready.
  3. Call 315-376-5210 if the account balance or insurance posting does not look right.

Financial assistance route

Open the financial assistance notice

  1. Review discount availability based on family size and income.
  2. Ask Billing for the current application and required documents.
  3. Keep copies of submitted forms and the date submitted.

Hospital services and when to call each department

Lewis County Health System lists inpatient, outpatient, emergency, diagnostic, rehabilitation, maternity, specialty, home health, hospice, and nursing-home-related services.

Service area What is listed Patient planning note
Acute care Medical-surgical unit, critical care in the medical-surgical wing, observation care, swing-bed care, and ambulatory surgical care. Ask about admission status, observation versus inpatient, discharge planning, hospitalist communication, and therapy needs.
Emergency department 24/7/365 ED, 10 private acute beds, registered professional nurses, board-certified physicians, triage, diagnostics, and consultant access. Emergency care is based on severity, not arrival order. Call 911 for immediate danger.
Diagnostic imaging 3D mammography, virtual CT colonoscopy, 128-slice CT, MRI, ultrasound, X-ray, and other radiology services. Call 315-376-5213 and ask whether you need a provider order, insurance authorization, fasting, or special prep.
Laboratory Clinical testing for blood and body fluids for patients of all ages, with inpatient services 24/7 and outpatient lab hours. Provider orders are required. Pre-register at least 24 hours ahead when needed.
Maternity Labor, delivery, recovery, postpartum suites, locked maternity doors, video surveillance, nursery support, nitrous oxide for labor pain, tours, and education. Call Women’s Health at 315-376-5475 for OB/GYN scheduling and Maternity at 315-376-5602 for unit questions.
Rehabilitation Physical therapy, occupational therapy, speech therapy, hand therapy, vestibular therapy, pediatric therapy, balance center, audiology, and specialty rehab programs. Call 315-376-5225 and confirm whether a valid prescription or physician order is required.
Outpatient infusion Infusion services on the second floor in the Ambulatory Outpatient Unit, with listed infusion treatments and outpatient procedures. Provider order documents may need to be faxed to ASU at 315-376-0130. Questions can go to 315-376-5233.
Pain management Referral-only outpatient pain management services for chronic pain conditions, including low back pain, neck pain, joint pain, neuropathy, myofascial pain, and sciatica. Call 315-376-5709 and ask what referral, imaging, medication list, and insurance authorization are required.

Laboratory, blood draws, imaging, mammography, and scheduling details

Lab and imaging visits often fail when patients arrive without an order, registration, fasting prep, or insurance authorization. Confirm details before your visit.

Lab order required

The hospital states that lab tests must be ordered by a physician, dentist, chiropractor, physician assistant, or nurse practitioner.

Outpatient lab hours

Outpatient lab services are listed from 8:00 am to 7:00 pm Monday through Friday and by appointment only on Saturdays at the lab.

Pre-registration

Registration is required for blood draws. Patients can register at Admissions or pre-register at least 24 hours prior by calling 315-376-5577.

Imaging scheduling

Diagnostic imaging questions, mammography scheduling, virtual CT colonoscopy questions, and X-ray routing can be directed to 315-376-5213.

Service What to confirm Why it matters
Blood draw Provider order, fasting, pre-registration, draw location, insurance, and result destination. Results are faxed to the ordering provider after testing is completed.
Mammography Screening versus diagnostic order, insurance coverage, prior images, and appointment time. The imaging page lists 3D mammography and says routine screening exams may be self-scheduled.
Virtual CT colonoscopy Referral, bowel prep, insurance authorization, and whether this is appropriate instead of traditional colonoscopy. The hospital says virtual colonoscopy requires a physician referral and some insurance authorizations may be necessary.
CT, MRI, ultrasound, nuclear imaging Order, contrast allergies, kidney labs, pregnancy status, metal implants, fasting, and arrival time. Preparation affects safety and whether the exam can be completed the same day.

Maternity, Women’s Health, OB/GYN scheduling, and unit questions

Lewis County General Hospital lists maternity services, Women’s Health scheduling, tours, unit contact, and pregnancy education resources.

Maternity need Official contact route What to ask
OB/GYN appointment Women’s Health Center: 315-376-5475 Provider availability, prenatal schedule, insurance, referral needs, and first-visit paperwork.
Maternity unit question Maternity: 315-376-5602 or obs@lcgh.net Labor instructions, visitor rules, tour availability, education materials, and when to call or come in.
Maternity tour Call 315-376-5602 Tour dates, support-person policy, unit entrance, and what to bring for delivery.
Late pregnancy questions Ask your OB physician or call Maternity to speak with a nurse. Contractions, bleeding, decreased fetal movement, water breaking, high blood pressure symptoms, and warning signs.
Safety note: Pregnancy emergencies can change quickly. Severe bleeding, severe headache, vision changes, chest pain, shortness of breath, seizure, severe abdominal pain, or decreased fetal movement should be treated as urgent and discussed with a clinician immediately.

Rehabilitation, therapy, audiology, and balance services

Rehabilitation services can require a valid medical prescription, referral, insurance authorization, and therapy-specific scheduling.

Physical therapy

Outpatient physical therapy is listed for adolescent through geriatric patients recovering from orthopedic, neurological, cardiopulmonary, and vestibular impairments. Listed PT hours are Monday–Friday 7 am–5 pm with weekend coverage as needed.

Occupational therapy

Occupational therapy helps patients regain function, adapt environments, address upper-extremity impairments, and improve daily living skills. Listed OT hours are Monday–Friday 7 am–4 pm with weekend coverage as needed.

Speech therapy

Speech therapy covers speech, language, fluency, voice, swallowing, oral feeding, and cognitive communication needs. The page lists speech therapy on an on-call basis as needed.

Balance and audiology

The rehabilitation page lists vestibular therapy, a Balance Center, and audiology services. Call 315-376-5225 for scheduling and order requirements.

Virtual visits and when telehealth is appropriate

Lewis County Health System says patients can set up virtual visits with a provider using the patient portal on a video-enabled computer or the MHealth mobile app.

Good fit for virtual care
Follow-up discussions, medication review, lab-result review, selected primary-care concerns, and provider-approved visits that do not require hands-on examination.
Not a good fit
Emergency symptoms, severe pain, major injury, breathing trouble, stroke signs, chest pain, heavy bleeding, and conditions requiring immediate testing or imaging.
Before the visit
Test camera, microphone, internet, portal login, insurance information, medication list, and a quiet private place.
After the visit
Ask where to find the visit summary, medication instructions, follow-up plan, lab orders, imaging orders, and emergency warning signs.

Visitor planning, patient support, cafeteria, and complaint routes

Visitor rules can vary by unit, infection-control status, patient condition, privacy status, and time of day. Confirm with the hospital before travel.

Visitor or caregiver need Best route Practical note
Check a patient location or status Call main hospital at 315-376-5200. Privacy rules may limit what staff can confirm. Have the patient’s legal name ready.
Discharge planning Call Discharge Planning / Patient Liaison at 315-376-5496. Ask about home care, equipment, medications, follow-up appointments, and transportation needs.
Social services 315-376-5616, 315-376-5792, or 315-376-5851. Useful for support planning, community resources, complex discharge needs, and care coordination.
Gift shop Auxiliary Gift Shop: 315-376-5241. Call before relying on hours or delivery availability.
Cafeteria menu Open the official cafeteria menu page from the hospital site. Menu availability may change. Bring snacks if visiting for a long time and allowed by the unit.
Care concern or complaint Patient Liaison / Advocate at 315-376-5496 or the official patient complaint form. Write down dates, names, department, issue, and what resolution you are requesting.
Caregiver checklist: Ask the nurse or provider to explain diagnosis, tests, medication changes, discharge date, warning signs, follow-up appointment, home equipment, and who to call after discharge.

Official source checklist used for this guide

This page summarizes official hospital details so users do not have to open many separate pages just to find phone numbers, records, billing, portal, services, and visit instructions.

Official or authoritative source What it verifies When to open it
Lewis County Health System Contact Us Main address, main phone, email warning, department numbers, billing, medical records, ED, lab, radiology, maternity, rehab, and patient advocate contacts. Open when you need the most complete official phone directory.
Lewis County General Hospital location page Hospital phone number, Lowville address, and primary-care/specialty service overview. Open before confirming the main campus address or location listing.
Lewis County General Hospital overview Critical access hospital, 24/7 emergency services, nursing home, clinics, hospice, home health, quality statement, and system overview. Open for hospital background and system services.
Emergency Department page 24/7/365 ED operation, 10 private acute beds, triage process, diagnostics, consultant access, and technology details. Open before non-911 ED questions or family planning around an emergency visit.
Laboratory page Lab order rule, inpatient and outpatient hours, blood draw registration, pre-registration phone, and draw locations. Open before blood work or outpatient lab visits.
Diagnostic Imaging page 3D mammography, virtual CT colonoscopy, 128-slice CT, imaging scheduling, and provider-order notes. Open before imaging, mammography, CT, or colonoscopy-screening questions.
Maternity page Women’s Health phone, maternity phone, tours, LDRP rooms, safety/security notes, OB providers, and maternity education. Open for pregnancy, delivery, tour, and OB/GYN planning.
Virtual Visits page Patient portal and MHealth app route for scheduling and attending virtual visits. Open before a telehealth appointment.
New York State Health Profile County ownership, address, phone, bed types, services, operating certificate, and regulated facility profile. Open for state-level facility profile and inspection/quality context.
Patient Accounts Department PDF Billing office purpose, billing phone, payment routes, financial assistance, Business Office help, and compliance hotline. Open before payment questions, billing disputes, or financial-aid requests.
Independent guide notice: USHospitalGuides.com is not Lewis County General Hospital, not Lewis County Health System, not an emergency service, and not a medical provider. Use official hospital pages, your care team, your insurer, or 911 for final decisions.

Important medical and safety notice

This guide helps with contact, location, department routing, records, billing, patient portal, and hospital navigation. It is not medical advice.

Do not delay care: If symptoms may be serious or life-threatening, call 911 or seek emergency care immediately. Online information cannot diagnose, triage, or replace instructions from a licensed clinician.

Lewis County General Hospital FAQs

These questions focus on address, phone, emergency care, patient portal, medical records, billing, lab work, services, maternity, and county-owned facility status.

1. What is the address for Lewis County General Hospital?
Lewis County General Hospital is located at 7785 N. State Street, Lowville, NY 13367. Use this address for GPS, rideshare, medical-record forms, billing mail, and main campus visits.
2. What is the main phone number for Lewis County General Hospital?
The main hospital phone number is 315-376-5200. Use it for general hospital questions, department routing, visitor questions, and campus information.
3. Is the Lewis County General Hospital Emergency Department open 24 hours?
Yes. The hospital describes its Emergency Department as open 24/7/365. For life-threatening symptoms, call 911 immediately instead of calling a routine department number.
4. How do I access the Lewis County General Hospital patient portal?
Use the official patient portal at myhealth.lcgh.net. The portal supports sign-in, invitation acceptance, username recovery, password reset, and account creation when the patient has the required identity details and Medical Record Number.
5. How do I request medical records from Lewis County General Hospital?
Start with the patient portal for available records. For records not available online, call Medical Records at 315-376-5792 or fax authorized requests to 315-376-5156.
6. Who do I call for billing questions?
Call the Lewis County General Hospital Billing Office at 315-376-5210. The billing office handles inpatient, outpatient, and medical group account questions, payment questions, statement discrepancies, and financial-aid application help.
7. What do I need before going for lab work?
Lab tests require an order from an authorized provider. Registration is required for blood draws, and patients may pre-register at least 24 hours ahead by calling 315-376-5577.
8. What services are available at Lewis County General Hospital?
Services include emergency care, acute care, medical-surgical care, critical care, ambulatory surgery, laboratory, diagnostic imaging, 3D mammography, maternity, rehabilitation, outpatient infusion, pain management, specialty clinics, home health, hospice, and residential healthcare services.
9. How do I contact maternity or Women’s Health?
For OB/GYN scheduling, call the Women’s Health Center at 315-376-5475. For maternity unit questions or tours, call 315-376-5602 or use the maternity email listed by the hospital, obs@lcgh.net.
10. Is Lewis County General Hospital county-owned?
Yes. New York’s hospital profile lists Lewis County General Hospital with Ownership Type: County. It is also described as a critical access hospital serving Lewis County residents and visitors.