Advocate Lutheran General Hospital: Contact & Patient Info

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Park Ridge, Illinois • Advocate Health Care Patient Guide

Advocate Lutheran General Hospital Contact, Emergency Room, Doctors, Parking & Patient Information

Advocate Lutheran General Hospital is at 1775 Dempster Street, Park Ridge, IL 60068. The main hospital number is (847) 723-2210 and the Emergency Department directory number is (847) 723-5154.

Lutheran General is a large academic and tertiary-care hospital serving Chicago’s north and northwest suburbs. It offers adult and pediatric Level I trauma care, cardiology, cancer treatment, neuroscience, orthopedics, digestive care, surgery and women’s health. Advocate Children’s Hospital is on the same Park Ridge medical campus.

This guide explains the campus buildings, free parking, current visitor hours, Emergency Department access, appointments, named specialists, maternity care, Cancer Institute, imaging, billing, 2026 financial assistance, insurance, records, LiveWell, family lodging, dining and important department phone numbers.

Hospital: (847) 723-2210 Emergency & Trauma Doctors Free Parking
Main hospital 1775 Dempster St.
Park Ridge, IL 60068
Main phone (847) 723-2210
Emergency Department (847) 723-5154
24-hour emergency care
Physician referral 800-323-8622
800-3-ADVOCATE
Emergency: call 911 for life-threatening symptoms. Lutheran General is a Level I adult and pediatric trauma hospital with around-the-clock specialty emergency capability.

Start Here: Fast Answers for Lutheran General

Hospital information

Main switchboard

(847) 723-2210

Use this when you need a patient room, department or hospital operator.

Emergency

Emergency Department

(847) 723-5154

Adult and pediatric emergency and Level I trauma care.

Appointments

Outpatient Scheduling

(708) 304-9600
Find a doctor

800-3-ADVOCATE

(800) 323-8622
Medical records

Current centralized ROI

(855) 908-7920
Financial assistance

Advocate assistance team

(630) 645-2400

Lutheran General Campus: Which Building Do You Need?

The Park Ridge campus contains the main adult hospital, Advocate Children’s Hospital, the Center for Advanced Care, Parkside Center, Yacktman Pavilion and several specialty buildings. Check your appointment address before choosing a garage or entrance.

Main Hospital

1775 Dempster Street
Park Ridge, IL 60068

Major destinations include:

  • Emergency Department.
  • Adult inpatient units.
  • Trauma care.
  • Ambulatory surgery.
  • GI Lab.
  • CT and ultrasound.
  • Nuclear medicine.
  • Outpatient laboratory.
  • Radiology/X-ray.
  • Patient Intake/Admitting.

Center for Advanced Care

1700 Luther Lane
Park Ridge, IL 60068

Major destinations include:

  • Advocate Cancer Institute.
  • Oncology.
  • Radiation oncology.
  • Advanced diagnostic imaging.
  • Caldwell Breast Center.
  • Apheresis services.

Parkside Center

1875 Dempster Street
Park Ridge, IL 60068

Services include:

  • Advocate Memory Center.
  • Vascular Surgery.
  • Pain Management.
  • Cardiac rehabilitation.
  • Fitness Center.
  • Medical offices.

Advocate Children’s Hospital

1675 Dempster Street
Park Ridge, IL 60068

Main pediatric phone: 855-312-5437.

The children’s hospital shares the Park Ridge medical campus and provides pediatric intensive, surgical, emergency, neonatal and specialty services.

Breast Center: Caldwell Breast Center is currently listed in the Center for Advanced Care at 1700 Luther Lane, third floor. Some older campus directory material also references Yacktman Pavilion; use your current appointment confirmation for the exact entrance.

Advocate Lutheran General Parking: Free Garages, ED Lot & Valet

Parking for patients and visitors is free in the hospital’s designated patient parking areas.
Parking area Best for Current details
Main Garage Main hospital appointments and inpatient visits Entrance from the hospital’s front driveway. Free shuttle service connects the hospital and Center for Advanced Care.
Center for Advanced Care Garage Cancer, breast and advanced-care appointments 535 spaces; entrance from Luther Lane; currently open 7 a.m.-9 p.m. Monday-Saturday; parking free.
Yacktman Pavilion lot Yacktman patients 55-space attended surface lot; free and reserved for Yacktman patients.
Emergency Department lot Emergency patients and ED visitors Restricted free parking area south of the Emergency Department near the back drive.
Nesset lot Nesset Pavilion 248 spaces at 1775 Ballard Road; free for Nesset patients and staff.

Valet parking

The current general visitor page lists complimentary valet at:

  • Main Hospital entrance.
  • Yacktman outpatient entrance.

Current posted valet hours: Monday-Friday, approximately 8 a.m.-4:30 p.m..

The current visitor page states that valet service is free.

Important overnight labor valet discrepancy

Advocate’s current labor-arrival page separately says Emergency Department valet is available 24/7 at no charge for overnight labor arrivals, while the hospital’s general visitor page says Emergency Department valet is not currently available. Because the two official instructions conflict, follow current onsite signage or call the hospital before relying on ED valet.

Accessible parking & wheelchairs

Accessible parking is available in patient and visitor parking areas. Wheelchair assistance is available at the main entrance, Parkside Center, Emergency Department, Center for Advanced Care and Yacktman south entrance.

Guest Services: (847) 723-5624.

Emergency Department & Level I Trauma Center

Emergency Department (847) 723-5154
Adult trauma Level I
Pediatric trauma Level I
Specialty access 24 hours

Advocate Lutheran General provides the highest level of adult and pediatric trauma capability and serves as an EMS resource hospital for the region.

Pediatric emergency care

The Emergency Department has long held designation through Illinois’ Emergency Medical Services for Children program for pediatric readiness. Advocate Children’s Hospital is located on the same Park Ridge campus.

Emergency visitor limit

The hospital’s Emergency Department guidance says space is limited to approximately two visitors per emergency patient. Staff can further restrict visitors for care, privacy or safety reasons.

ER parking

A restricted parking area for Emergency Department patients and visitors is located south of the ED adjacent to the back drive.

ER cost

There is no one fixed Lutheran General ER price. Emergency charges depend on the level of care, facility resources, physician evaluation, lab work, imaging, medications, procedures and specialty consultation.

For a planned-service estimate, use Advocate’s online estimate tools or contact financial counseling. Emergency care should never be delayed to obtain an estimate.

How to Make an Appointment at Lutheran General

Physician referral (800) 323-8622

800-3-ADVOCATE.

Outpatient scheduling (708) 304-9600
LiveWell

Online care management

Eligible appointments can be scheduled or managed through LiveWell.

What to confirm

  1. Give the medical reason or specialty needed.
  2. Ask whether a referral is required.
  3. Have your insurance card available.
  4. Ask whether prior authorization is needed.
  5. Give the exact doctor’s name if requesting a particular physician.
  6. Confirm the street address and building.
  7. Confirm floor and suite.
  8. Ask which parking area is closest.
  9. Ask for the actual check-in time.
  10. Ask whether a virtual visit is appropriate.

Consumer Access Center hours

The hospital currently lists 800-3-ADVOCATE availability at:

Monday-Friday: 8 a.m.-6 p.m.
Saturday: 9 a.m.-2 p.m.

Advocate Lutheran General Doctors & Specialist Teams

The Park Ridge campus has a very large medical staff. The examples below come from current Advocate clinical/team pages and are meant to help patients identify major services rather than replace the live physician directory.

Doctor schedules change. Do not assume a doctor is personally in clinic every day that a department is open. Specialists may rotate among office sessions, surgery, procedures, inpatient care and other Advocate sites.
Heart & Vascular specialists
  • John V. White, MD — Chairman, Department of Surgery; vascular surgeon specializing in complex arterial and venous disease and aortic disease.
  • Chad E. Jacobs, MD — Director, Division of Vascular Surgery; co-director of the Vascular Laboratory and Wound Care Center.
  • Lewis B. Schwartz, MD — vascular surgeon; Parkside Center practice.
  • M. Nagui Sabri, MD — interventional cardiologist and vascular-medicine specialist; general cardiology, coronary disease, hypertension and peripheral arterial disease.

General physician access: 800-3-ADVOCATE / (800) 323-8622.

Memory & cognitive neurology — (847) 720-6464

Advocate Memory Center
Parkside Center, Suite 520
1875 Dempster Street

  • Darren Gitelman, MD, FAAN — Senior Medical Director, Behavioral Neurology.
  • Anthony McCormack, MD — Geriatrics/Dementia.
  • Elizabeth Hartman, PhD — Clinical Neuropsychologist.
  • Anna Kallal, NP — Nurse Practitioner.
  • Margaret Konieczny, APN — Advanced Practice Nurse.
  • Danielle Dodson, MSW, LCSW — Licensed Clinical Social Worker.

Hours: Monday-Friday, 9 a.m.-5 p.m.
Appointments: (847) 720-6464.

Obstetrics, high-risk pregnancy & gynecology
  • Thomas Iannucci, MD — Department Chairman; Maternal-Fetal Medicine.
  • Seetal M. Adhikari, MD — Obstetrics & Gynecology; Residency Program Director.
  • Kirsten Sasaki, MD — Obstetrics & Gynecology; minimally invasive gynecologic surgery.
  • Suwan Mehra, MD — Director, Maternal-Fetal Medicine.
  • Calla M. Holmgren, MD — Maternal-Fetal Medicine.
  • Benjamin Kase, MD — Maternal-Fetal Medicine.
  • Addie Alkhas, MD — Director, Gynecologic Oncology.
  • Michael B. Noone, MD — Female Pelvic Medicine/Reconstructive Surgery.

Appointments: use 800-3-ADVOCATE or LiveWell.

Family Medicine leadership
  • Jose Elizondo, MD — Chair, Department of Family Medicine.
  • Inna Gutman, MD — Family Medicine residency leadership/faculty.

Family Medicine at Lutheran General includes primary care plus expertise in geriatrics, women’s health, sports medicine and care for adults with Down syndrome.

Gynecologic Oncology
  • Addie Alkhas, MD — Director, Gynecologic Oncology.
  • Rudy Suidan, MD — Gynecologic Oncology.
Best way to check exact doctor availability: use Advocate’s live doctor search or call 800-3-ADVOCATE with the physician’s full name and ask specifically for Park Ridge availability.
Current Advocate Doctor Directory

Useful Clinic & Service Hours

Service Location Current published hours Phone
Emergency Department Main Hospital 24-hour emergency care (847) 723-5154
Patient Intake / Admitting Main lobby Mon-Fri 5 a.m.-8 p.m.; Sat 7 a.m.-3 p.m.; otherwise use ED registration Main hospital
Memory Center Parkside, Ste 520 Mon-Fri 9 a.m.-5 p.m. (847) 720-6464
Lung Cancer Screening Center for Advanced Care, 1st floor Mon-Fri 8 a.m.-5 p.m. (847) 723-5864
Caldwell Breast Center Center for Advanced Care, 3rd floor Mon-Thu 7 a.m.-7:30 p.m.; Fri 7 a.m.-4 p.m.; Sat 7 a.m.-3 p.m. screening (847) 723-3100
Oncology Specialists Center for Advanced Care, 2nd floor Mon-Fri 8 a.m.-6 p.m. (847) 268-8200
Apheresis Center Center for Advanced Care, 2nd floor Mon-Fri approximately 8 a.m.-4:30 p.m. (847) 723-8780
Cancer Survivorship 1700 Luther Lane Mon-Fri approximately 8 a.m.-4:30 p.m. (847) 723-5690
Pain Management Parkside, Ste 405 Mon-Fri 8 a.m.-4 p.m. 800-323-8622
Clinic hours are not personal doctor hours. Call the practice for a named physician’s actual appointment schedule.

Major Services at Advocate Lutheran General Hospital

Emergency & Trauma

Level I adult and pediatric trauma and advanced emergency services.

Heart & Vascular

Cardiology, interventional care, vascular surgery, cath lab and risk-reduction programs.

Cancer

Medical oncology, radiation oncology, imaging, infusion, breast care and clinical trials.

Neuroscience

Stroke, brain/spine services, memory disorders, neurosurgery and sleep medicine.

Orthopedics

Joint, bone, sports, spine and orthopedic surgical treatment.

Women’s Health

Obstetrics, maternal-fetal medicine, gynecology, pelvic health and breast care.

Digestive Health

GI evaluation, endoscopy, liver/pancreatic care and colorectal services.

Surgery

More than 100 board-certified surgical specialists across many surgical disciplines.

Pediatrics

Advocate Children’s Hospital is on the same Park Ridge campus.

Behavioral Health

Behavioral health, addiction and counseling resources.

Imaging

CT, ultrasound, MRI, nuclear medicine, X-ray and specialty cancer imaging.

Rehabilitation

Cardiac rehabilitation, therapy, fitness and recovery services.

Advocate Cancer Institute at Lutheran General

Cancer Care Center (847) 723-2500
Location

1700 Luther Lane
Park Ridge, IL 60068

Parking Free

Center for Advanced Care garage.

Cancer services

  • Medical oncology.
  • Radiation oncology.
  • Hematology.
  • Chemotherapy and infusion.
  • Clinical trials.
  • Breast cancer care.
  • Lung cancer screening.
  • GI cancer care.
  • Gynecologic oncology.
  • Genitourinary cancers.
  • Head and neck cancer.
  • Brain and spinal cancers.
  • Blood and marrow-related treatment support.
  • Apheresis.
  • Survivorship resources.

Caldwell Breast Center

Phone: (847) 723-3100.

Current hours:

  • Monday-Thursday: 7 a.m.-7:30 p.m.
  • Friday: 7 a.m.-4 p.m.
  • Saturday: 7 a.m.-3 p.m. for screening services.

The center provides screening and diagnostic mammography, 3D mammography, breast ultrasound, MRI and biopsy services.

Lung cancer screening

Phone: (847) 723-LUNG / (847) 723-5864.
Hours: Monday-Friday, 8 a.m.-5 p.m.
Appointments required.

Labor & Delivery, High-Risk Pregnancy & Level III NICU

Advocate Lutheran General operates one of the larger maternity programs in Illinois and provides routine and high-risk obstetric care with a Level III NICU available through Advocate Children’s Hospital on the same campus.

Birthing Center

1775 Dempster Street
Park Ridge, IL 60068

Features include:

  • Private labor and recovery rooms.
  • Advanced surgical suites.
  • Birthing balls, peanut balls and squat bars.
  • Overnight pull-out couch for support person.
  • Infant security system.
  • Lactation consultants.
  • Maternal-fetal medicine.
  • Fetal-care access.
  • Level III neonatal intensive care.

Where to go in labor — 5:30 a.m.-8 p.m.

  1. Use the hospital entrance.
  2. Go directly to Labor & Delivery.
  3. Take Elevator B.
  4. Go to the third floor.
  5. Turn right after exiting the elevator.

A simple way to remember it: B to 3.

Where to go overnight — 8 p.m.-5:30 a.m.

The main front door is locked. Enter through the Emergency Department on the south side and tell staff you need Labor & Delivery.

If you believe you are experiencing a severe pregnancy-related medical emergency, use the Emergency Department or call 911 instead of trying to navigate directly to a routine obstetric area.

Typical postpartum stay

Advocate currently advises that uncomplicated vaginal deliveries commonly involve approximately 24–48 hours in the birthing center, while C-sections generally involve approximately 48–72 hours. Medical needs can extend the stay.

Breastfeeding support after discharge

Outpatient lactation appointments: (847) 723-6455.

Surgery & Day Surgery at Lutheran General

Day Surgery (847) 723-8400

Lutheran General performs a high volume of inpatient and outpatient surgery with more than 100 board-certified surgical specialists.

Available surgical fields include

Cardiac

Heart surgery and cardiovascular procedures.

Orthopedic

Joint, sports, spine and musculoskeletal surgery.

Neurosurgery

Brain and spine procedures.

General / Colorectal

General, GI and colorectal surgery.

Gynecologic

Gynecology, oncology and minimally invasive surgery.

Vascular

Open and endovascular arterial and venous surgery.

Before surgery

  • Follow fasting instructions exactly.
  • Confirm which medications to take or hold.
  • Bring photo ID and insurance information.
  • Confirm the exact arrival time rather than relying on the procedure time.
  • Ask whether a responsible adult must drive you home.
  • Leave valuables at home.

Advocate Lutheran General Visiting Hours & Visitor Rules

General visiting 9 a.m.-8 p.m.
Visitor identification Bring ID

A temporary visitor badge is issued and should be worn on campus.

Current system status Open visitation

Advocate currently states there are no systemwide visitor restrictions.

Current Advocate visitor policy

Advocate currently states there are no broad systemwide visitor restrictions. However, local hospital hours and patient-care limitations still apply.

  • Local Lutheran General visiting hours are 9 a.m.-8 p.m.
  • Bring identification for the hospital’s temporary visitor-badge system.
  • If you have respiratory symptoms, consider staying home.
  • Masks are generally optional except where symptoms or high-risk-area signage requires them.
  • Patients can ask their care team to wear a mask during a visit.
  • Individual units may limit visitors because of patient condition, treatment, isolation or safety.

Emergency Department

Because of space, the ED guidance generally allows up to two visitors per emergency patient.

What to Bring for Admission or an Appointment

Hospital admission

Patient Intake/Admitting is in the main lobby and currently operates:

Monday-Friday: 5 a.m.-8 p.m.
Saturday: 7 a.m.-3 p.m.

During other hours, use Emergency Department registration.

Bring

  • Photo identification.
  • Insurance card.
  • Referral when required.
  • Precertification/prior-authorization information.
  • Medication list.
  • Allergy list.
  • Advance directive if applicable.

Confirm before leaving home

  • Doctor’s name.
  • Building and suite.
  • Arrival time.
  • Parking area.
  • Referral requirement.
  • Insurance network status.
  • Any fasting instructions.

Doctor Fees, Hospital Charges & Cost Estimates

Advocate Lutheran General does not publish one universal doctor consultation fee, Emergency Department fee, MRI price or surgery package that applies to every patient.

Why costs differ

A visit can involve multiple categories of charges:

  • Hospital/facility services.
  • Physician professional fees.
  • Anesthesia.
  • Radiology interpretation.
  • Pathology.
  • Laboratory testing.
  • Medication.
  • Implants and medical supplies.
  • Procedures and surgery.

Pricing questions

Lutheran General pricing counselor (847) 723-5061

Advocate also offers online cost-estimate tools for eligible planned services through its price-transparency and patient-estimate systems.

Estimate vs final bill

An estimate can change if the actual care differs from the expected service, additional testing is required, complications occur or the insurer processes the claim differently.

Insurance Accepted at Advocate Lutheran General

Advocate’s current insurance list includes many major commercial, Medicare, Medicaid and other products at Lutheran General.

Commercial examples

  • Aetna.
  • Blue Cross Blue Shield of Illinois.
  • Cigna.
  • Humana.
  • UnitedHealthcare.
  • Healthlink.
  • First Health.
  • MultiPlan.

Illinois Medicaid examples

  • Aetna Better Health.
  • BCBSIL Community Health Plan.
  • CountyCare.
  • Meridian.
  • Molina.
  • YouthCare.
  • UnitedHealthcare Community products.

Medicare / other examples

  • Multiple BCBSIL Medicare Advantage plans.
  • Humana Medicare.
  • UnitedHealthcare Medicare Advantage.
  • WellCare Medicare Advantage.
  • Devoted Health products.
  • TRICARE.
  • VA Community Care Network.
Verify the exact insurance product. Being listed under an insurance company does not mean every HMO, PPO, employer plan, Medicare product, physician or procedure has identical coverage.

Call the member-services number on the insurance card and verify:

  1. Is Lutheran General in network?
  2. Is the named physician in network?
  3. Does the service need prior authorization?
  4. Is a referral required?
  5. What deductible/copay/coinsurance applies?

2026 Advocate Financial Assistance, Uninsured Discounts & Hardship Help

Financial Assistance (630) 645-2400
Application deadline 240 days

From the first billing statement.

Uninsured discount 50%

Automatically applied to medically necessary services for uninsured patients.

100% discount income guideline for 2026

Advocate’s current financial-assistance page lists a full discount for qualifying patients with household income below approximately 300% of the Federal Poverty Level.

Household size 2026 Federal Poverty Guideline 100% discount income below
1$15,960$47,880
2$21,640$64,920
3$27,320$81,960
4$33,000$99,000
5$38,680$116,040
6$44,360$133,080
7$50,040$150,120
8$55,720$167,160

What Advocate financial advocates can help with

  • Financial-assistance applications.
  • Illinois Medicaid.
  • All Kids.
  • FamilyCare.
  • ACA Marketplace coverage.
  • Social Security Disability.
  • Supplemental Security Income.
  • Emergency Medical Coverage.
  • Extended payment plans.

Hardship Discount Program

Illinois residents who do not meet normal income-based assistance criteria may still qualify for a hardship settlement when a catastrophic medical expense leaves a remaining patient balance greater than approximately 10% of total household income, subject to program rules.

Financial Assistance Scoring

Some lower-balance Illinois outpatient accounts may be automatically screened. Accounts that qualify can receive 100% assistance without the patient completing the normal application.

How to apply

  1. Apply through LiveWell under Billing, or request the paper application.
  2. Provide household financial information.
  3. Provide requested supporting documents.
  4. Cooperate with screening for available government programs.
  5. Submit within 240 days of the first billing statement.

Mail:
Advocate Health Care
P.O. Box 3039
Oak Brook, IL 60522

Fax: (630) 645-4691
Email: SRCO-Financialassistance@aah.org

Check the doctor/provider separately. Advocate’s covered/non-covered provider list is updated quarterly. The current published list was updated March 31, 2026, and some independently billed physicians or practices are not covered by the hospital Financial Assistance Policy.

Lutheran General Billing & Payment

Current billing for services after Feb. 2020 (847) 795-2300
Older Advocate billing / financial help (630) 645-2400
The Lutheran General department directory still displays 630-645-2400 as a business-office number. Advocate’s current system billing page directs Lutheran General bills for services on or after February 2020 to 847-795-2300.

Ways to pay

  • LiveWell.
  • Advocate online bill payment.
  • Telephone billing service.
  • Approved payment plan.

Before paying a bill you do not recognize

  1. Confirm the patient’s name and date of service.
  2. Check whether the statement is hospital or professional billing.
  3. Compare it with your insurer’s Explanation of Benefits.
  4. Confirm the correct insurance was billed.
  5. Ask for an itemized bill if needed.
  6. Ask about financial assistance before agreeing to an unaffordable payment.

Advocate Lutheran General Medical Records

Current Advocate ROI line (855) 908-7920
Local Lutheran General contact (847) 723-6150
Fax (847) 723-2193

Email: SRCO-LGH-ROI@aah.org

Address:
Advocate Lutheran General Hospital
Medical Records / 3 South
1775 Dempster Street
Park Ridge, IL 60068

What can be requested?

  • Discharge summary.
  • History and physical.
  • Consultation reports.
  • Office/progress notes.
  • Emergency record.
  • Operative reports.
  • Lab reports.
  • Pathology reports.
  • Radiology reports.
  • Immunizations.
  • Entire medical record when appropriate.

Radiology images

Radiology Informatics: (847) 723-5016.
Fax: (847) 723-9800.

Check LiveWell first. Many results and health documents may already be available electronically without submitting a separate full-record request.

LiveWell Patient Portal

Advocate patients use LiveWell to manage many parts of their care online.

Appointments

Schedule and manage eligible appointments.

PreCheck-In

Complete eligible registration steps before a visit.

Results

View available test results.

Messages

Send non-emergency messages to participating care teams.

Billing

Review bills, payment information and assistance options.

Insurance

Manage available insurance information.

Records

Access available medical information.

Family accounts

Manage permitted family access.

Virtual care

Access eligible telehealth services.

Open LiveWell

Radiology, Imaging & Diagnostic Services

Radiology (847) 723-6185
Outpatient Scheduling (708) 304-9600
Radiology image copies (847) 723-5016

Main hospital imaging areas include

  • CT.
  • Ultrasound.
  • Fluoroscopy.
  • Nuclear medicine.
  • X-ray.
  • Vascular imaging.
  • Osteoporosis scanning.

Center for Advanced Care imaging

Cancer and specialty imaging available in the Center for Advanced Care includes advanced CT, MRI, PET/CT, ultrasound, digital radiography and nuclear-medicine technology.

Before an imaging appointment

  • Confirm fasting requirements.
  • Ask whether contrast is planned.
  • Tell staff about contrast allergies.
  • Ask whether kidney-function testing is needed.
  • Ask about medication instructions.
  • Confirm whether a driver is required after sedation.

Patient Relations, Guest Services, Spiritual Care & Language Help

Patient Relations

(847) 723-6011

Choose option 2.

Guest Services

(847) 723-5624

Wheelchair and navigation assistance.

Spiritual Care

(847) 723-6395

Chaplains available 24/7.

Women’s Patient Navigator

(847) 723-7273

Women’s-health navigation.

Patient Resource Center

(847) 723-8054

Senior Advocate

(847) 723-7277

Language assistance

Advocate states that language-assistance services are available free of charge. Tell registration or the clinical team which language or communication accommodation you need.

Patient Relations hours

The current hospital visitor page lists Patient Relations near the east end of the front lobby, approximately 7 a.m.-4 p.m. Monday-Friday.

Chapel

The A.D. Johnson Memorial Chapel is on the first floor near the east entrance and is open day and night for prayer or quiet reflection.

Top Deck Cafeteria, Gift Shop & Visitor Amenities

Top Deck Cafeteria

Location: 10th floor, main hospital.

Meal period Current published hours
Breakfast6 a.m.-10:30 a.m.
Lunch / daytime11 a.m.-4:15 p.m.
Dinner4:45 p.m.-7:30 p.m.

Gift Shop

Phone: (847) 723-6129.

Current visitor information lists:

Monday-Friday: 9 a.m.-8 p.m.
Saturday-Sunday: 9 a.m.-4 p.m.

Items such as toiletries, magazines, clothing and gifts can be delivered to patient rooms.

Flower Shop

Phone: (847) 723-8727.

The flower shop is near the first-floor main lobby. Current published business hours are generally weekday daytime hours and Saturday morning/afternoon; it is closed Sundays and major holidays.

ATM

An ATM is located on the first floor between Public Safety and the Gift Shop.

Family Lodging & Patient Support Rooms

Lutheran General maintains a limited number of Patient Support Rooms in apartments across from the hospital for family members who need to stay near a hospitalized patient.

Patient Support Room reservations (847) 723-5475

Availability is limited and rates can change, so call rather than relying on an old nightly price.

The main hospital operator at (847) 723-2210 can also help visitors obtain information about nearby hotels and transportation.

Advocate Lutheran General Hospital Phone Directory

Department / need Phone Useful detail
Main Hospital(847) 723-2210Main switchboard / patient routing
Emergency Department(847) 723-5154Adult/pediatric emergency department
Advocate Children’s Hospital – Park Ridge(855) 312-5437855-312-KIDS
Physician Referral(800) 323-8622800-3-ADVOCATE
Outpatient Scheduling(708) 304-9600Hospital outpatient appointments/testing
Cancer Care Center(847) 723-2500Center for Advanced Care
Caldwell Breast Center(847) 723-3100Breast imaging/care
Lung Cancer Screening(847) 723-5864(847) 723-LUNG
Oncology Specialists(847) 268-8200Medical oncology practice
Apheresis Center(847) 723-8780Cancer/transplant support
Cancer Survivorship(847) 723-5690Support and survivorship
Memory Center(847) 720-6464Parkside Center, memory/dementia
Radiology(847) 723-6185Radiology department
Radiology Images(847) 723-5016Films/CDs/image copies
Day Surgery(847) 723-8400Surgery department
Women’s Health Resource Center(847) 723-8810Women’s-health information
Outpatient Lactation(847) 723-6455Breastfeeding support after delivery
Comprehensive Continence Center(847) 723-8014Pelvic/bladder care
Behavioral Health(847) 723-8811Behavioral-health information
Addiction Services(847) 723-6052Behavioral-health/addiction routing
Sleep Disorder Center(847) 723-7024Sleep services
Patient Resource Center(847) 723-8054Health information/resources
Guest Services(847) 723-5624Wheelchairs/navigation
Patient Relations(847) 723-6011 option 2Concerns/compliments
Spiritual Care(847) 723-6395Chaplain support 24/7
Current Billing(847) 795-2300Services on/after Feb. 2020
Financial Assistance(630) 645-2400Application/help/status
Pricing Counselor(847) 723-5061Hospital pricing questions
Medical Records – centralized(855) 908-7920Current Advocate ROI route
Medical Records – local(847) 723-6150Lutheran General contact
Patient Support Rooms(847) 723-5475Family lodging
Gift Shop(847) 723-6129Patient-room delivery
Flower Shop(847) 723-8727Flowers/gifts
RTA Public Transportation(847) 836-7000Regional transit information

Advocate Lutheran General Hospital Google Map

Open Google Maps Official Hospital Page

Before You Leave Home: Lutheran General Checklist

Scheduled appointment

  • Confirm exact provider.
  • Confirm main hospital vs Center for Advanced Care vs Parkside vs Children’s Hospital.
  • Confirm floor and suite.
  • Check LiveWell.
  • Bring photo ID.
  • Bring insurance card.
  • Bring referral/prior authorization when required.
  • Bring medication and allergy list.
  • Bring requested outside records or imaging.
  • Use the closest free parking area.
  • Ask for a cost estimate if needed.

Emergency visit

  • Call 911 for life-threatening symptoms.
  • Use 1775 Dempster Street.
  • Follow signs to the Emergency Department.
  • Use the restricted ED patient/visitor parking area.
  • Adult and pediatric Level I trauma resources are available.
  • Bring medication/allergy information only if readily available.
  • Do not delay emergency care to obtain a price estimate or authorization.

Official Advocate Resources for Live Actions

The practical information is included above. Use these official services for secure transactions and information that can change frequently.

Last reviewed: August 20, 2026. Individual physician availability, insurance participation, unit-specific visitor rules, valet availability and holiday clinic hours may change.

Frequently Asked Questions About Advocate Lutheran General Hospital

1. What is Advocate Lutheran General Hospital’s address and phone number?

Advocate Lutheran General Hospital is at 1775 Dempster Street, Park Ridge, IL 60068. The main hospital phone number is (847) 723-2210.

2. Is Lutheran General Hospital’s Emergency Department open 24 hours?

Lutheran General provides 24-hour emergency and specialty trauma care. The hospital directory lists the Emergency Department at (847) 723-5154. Call 911 for a life-threatening emergency.

3. Is Advocate Lutheran General a Level I Trauma Center?

Yes. Lutheran General provides Level I adult and pediatric trauma care, with Advocate Children’s Hospital located on the same Park Ridge campus.

4. Is parking free at Advocate Lutheran General Hospital?

Yes. Current Advocate information lists free patient and visitor parking in the Main Garage, Center for Advanced Care garage, Yacktman patient lot, Emergency Department patient/visitor lot and other designated campus areas. Current weekday main/Yacktman valet is also listed as complimentary.

5. What are the visiting hours at Lutheran General Hospital?

Current local visiting hours are 9 a.m.-8 p.m.. Visitors should bring identification because the hospital issues temporary visitor badges. Unit-specific restrictions can still apply.

6. How do I make an appointment with a Lutheran General doctor?

Call 800-3-ADVOCATE / (800) 323-8622 to find a physician, or use Advocate’s online doctor directory and LiveWell. Hospital Outpatient Scheduling is (708) 304-9600.

7. How much does an ER visit or doctor visit cost at Lutheran General?

There is no one fixed ER or doctor fee. Your cost depends on facility and professional services, testing, imaging, medications, procedures and insurance benefits. Lutheran General’s hospital pricing counselor is (847) 723-5061.

8. How do I get medical records from Advocate Lutheran General Hospital?

The current centralized Advocate medical-record line is (855) 908-7920. Lutheran General’s local records contact is (847) 723-6150, fax (847) 723-2193, and email SRCO-LGH-ROI@aah.org. Many records may also be available through LiveWell.

9. Does Advocate Lutheran General offer financial assistance?

Yes. Advocate’s current 2026 guidelines provide up to a 100% discount for qualifying patients below approximately 300% of the Federal Poverty Level. Uninsured patients also receive an automatic 50% discount on medically necessary services. Call (630) 645-2400 for help and apply within 240 days of the first billing statement.

10. Where do I go if I am in labor at Advocate Lutheran General Hospital?

From approximately 5:30 a.m.-8 p.m., go to Labor & Delivery using Elevator B to the third floor. From 8 p.m.-5:30 a.m., enter through the Emergency Department because the hospital’s front entrance is locked overnight. Call 911 or use the ER immediately for a severe medical emergency.