MedStar Georgetown University Hospital: phone, parking, entrances, portal, billing, records and visitor help
This patient guide is built for real decisions: where to park, which entrance to use, what number to call, how to access the patient portal, how to request records, how to handle billing, and what to prepare before visiting the hospital campus in Northwest Washington, DC.
Emergency first: call 911 for life-threatening symptoms
Call 911 immediately for chest pain, breathing trouble, stroke symptoms, severe bleeding, major trauma, overdose, loss of consciousness, suicidal danger, or any life-threatening emergency. This independent guide cannot provide emergency triage, ambulance dispatch, diagnosis, treatment advice, or hospital staff response.
Quick parking video near the answer box
Parking is one of the most confusing parts of this campus, so this video is placed near the top. Use it as a visual helper before reading the parking table below.
Quick solver: choose your problem and take the right action
Start here. This table solves the most common patient and visitor intent without forcing users to hunt across multiple hospital pages.
| Your need | Best action now | Prepare before calling/clicking | Avoid this mistake |
|---|---|---|---|
| Go to the hospital | Use 3800 Reservoir Road NW, Washington, DC 20007. | Use the full address and choose Entrance 1 or Entrance 2 based on your visit. | Do not search only “Georgetown hospital” because other Georgetown and DC results can appear. |
| Main hospital help | Call 202-444-2000. | Say: “Please connect me to the department for…” | Do not give sensitive medical details to the wrong department. |
| Emergency Room | Call ER: 202-444-3111, or call 911 for emergencies. | Know whether this is emergency, arrival, parking, or follow-up information. | Do not delay emergency care while comparing online options. |
| Visitor check-in | Bring photo ID and allow extra time for a daily ID badge. | Patient name, unit/room if known, and your own photo ID. | Do not arrive at the last minute for a restricted entrance or unit. |
| Patient portal | Open MedStar Patient Portal. | Email, patient ID/enrollment details, date of birth, and portal login information. | Do not enter portal credentials on unofficial pages. |
| Portal tech support | Call 877-745-5656. | Portal issue, email, patient identity details, and device/browser used. | Do not create multiple duplicate accounts if reset fails. |
| Medical records | Call 202-444-3392 or use the release form route. | Photo ID, dates of service, record type, delivery method, and signed release. | Do not request “all records” if another doctor only needs a specific report. |
| Billing support | Call 844-817-6087 or 410-933-4966. | Statement, account number, date of service, insurance EOB, and payment question. | Do not pay from random text/email links without confirming the official payment route. |
| Patient concern | Call Patient Advocacy: 202-444-3040. | Patient name, visit date, unit/department, issue summary, and callback number. | Do not post protected health details publicly. |
| Interpreter help | Call International / Interpreter Services: 202-444-1588. | Language needed, appointment date/time, patient name, and department. | Do not rely on family members for complex medical interpretation when official help is needed. |
Important phone numbers and what to say first
Use the most specific number possible. It saves time and reduces transfers.
| Need | Phone | Say this first | Best use |
|---|---|---|---|
| Main hospital / Information | 202-444-2000 | “Please connect me to the correct department for…” | General routing and hospital information. |
| Admissions / Patient Access | 202-444-3180 | “I have an admissions or patient access question.” | Admission, access, and registration-related routing. |
| Emergency Room | 202-444-3111 | “I am calling about the Emergency Room.” | ER-related hospital routing. Call 911 for emergencies. |
| Patient Advocacy | 202-444-3040 | “I need help with a patient experience concern.” | Care concerns, complaints, feedback, and advocacy. |
| Patient Care Line | 202-444-2273 | “I need patient care line assistance.” | Patient care routing and support questions. |
| Medical Records / HIM | 202-444-3184 | “I need help with health information or medical records.” | Hospital directory records route. |
| Medical Correspondence | 202-444-3392 | “I submitted or need to submit a medical record release request.” | MedStar medical-records release route for Georgetown. |
| Billing Information | 703-558-1400 | “I have a billing information question.” | Hospital phone-directory billing route. |
| Billing customer support | 410-933-4966 / 844-817-6087 | “I have a question about my MedStar Health bill.” | Billing concerns, payment plans, financial assistance questions. |
| Patient Portal Support | 877-745-5656 | “I need patient portal login, enrollment, or technical support.” | Portal access, enrollment, login, proxy help. |
| Parking Office | 202-444-3802 | “I need parking office help.” | Parking questions, garage issues, campus parking support. |
| Interpreter / International Services | 202-444-1588 | “I need interpreter or international services help.” | Language access, international patient routing. |
| Pastoral Care / Chapel | 202-444-3030 | “I need pastoral care or chapel information.” | Spiritual care, chapel and support. |
| Outpatient Pharmacy | 202-444-3772 | “I have an outpatient pharmacy question.” | Prescription and pharmacy-related routing. |
| Lost and Found | 202-444-3800 | “I lost an item during a hospital visit.” | Lost belongings on campus. |
Parking, entrances and campus map help
MedStar Georgetown’s campus can be confusing because parking depends on your destination. The hospital lists Parking 1 via Entrance 1 and Parking 2 via Entrance 2. Read your appointment instructions carefully before driving.
| Destination | Best parking/entrance clue | Practical tip |
|---|---|---|
| Emergency Department | Parking 1 / Entrance 1 is listed for ER-related parking guidance. | For life-threatening symptoms, call 911. Do not delay emergency care to check parking details. |
| Surgery / Verstandig Pavilion | Parking 1 via Entrance 1 is tied to Verstandig Pavilion and surgery guidance. | Arrive early for check-in, garage elevator, daily badge, registration and surgical-floor routing. |
| Pasquerilla Healthcare Center | Parking 1 is also referenced for PHC appointments. | Follow PHC signs inside the garage and use appointment paperwork to confirm floor/building. |
| Lombardi Comprehensive Cancer Center | Cancer center entrance is listed separately in patient/visitor guidance. | Call ahead if you are new, need records transferred, or have treatment-day timing questions. |
| Main hospital visit | Use patient/visitor parking and check-in route based on entrance hours. | Bring photo ID and allow extra time for a daily badge. |
| Mobility assistance / valet | Parking 2 / Entrance 2 is listed with valet parking, wheelchair assistance and limited self-parking. | If mobility is a concern, call before arrival so you do not choose the wrong garage. |
Visitor check-in, ID badges and entrance hours
MedStar Georgetown’s visitor information says patients and visitors should bring a photo ID and plan for extra check-in time to receive a daily MGUH patient or visitor badge.
| Entrance / area | Listed access note | What users should do |
|---|---|---|
| Main Building | 5 a.m. to 9 p.m. | Use for regular hospital access when appropriate, but verify if your appointment is in another building. |
| Verstandig Pavilion | Accessible 24/7 from P1 and Ground levels. | Useful for ER, surgery and Verstandig Pavilion-related routing. |
| Lombardi Comprehensive Cancer Center | 7 a.m. to 5 p.m. weekdays. | Cancer center visitors should confirm treatment/appointment timing and entrance instructions. |
| Emergency Department | 24/7 for emergencies and hospital access after 9 p.m. | For emergencies, call 911 or use ER access. Do not wait for online guidance. |
MedStar Patient Portal: login, enrollment and support
The MedStar Health Patient Portal is a secure online portal for prescriptions, provider communication, medical records, test results and appointments. Use only official MedStar portal routes.
- Open the official patient portal.
Use the official MedStar Health Patient Portal page before entering login details. - Choose Log in or Enroll Now.
Current users can log in; new users can enroll. - Use it for common self-service tasks.
Portal functions include prescriptions, messages with providers, medical records, test results and appointments. - Request proxy access if needed.
Use proxy access if you manage a loved one’s health information. - Call support when login fails.
Portal support is listed at 877-745-5656.
Billing, insurance, payment plans and financial assistance
MedStar Health says hospital charges and most MedStar-employed physician charges are presented on one consolidated statement. Billing support can help with billing concerns and financial assistance questions.
MedStar lists secure online bill pay and fee-free 24/7 auto phone-pay at 410-609-6065 or 855-697-9508.
Billing representatives are listed Monday through Friday, 8 a.m. to 6 p.m., for bill questions and financial assistance routing.
| Billing issue | Best action | Prepare this |
|---|---|---|
| I need to pay a bill | Use official online bill pay or phone-pay. | Statement, account number, patient name, date of service and payment method. |
| Bill looks wrong | Compare hospital statement with insurance Explanation of Benefits. | EOB, statement, insurance card and any payment confirmation. |
| Insurance question | Call your insurance plan first for plan-specific coverage details. | Insurance card, procedure name, provider name and appointment date. |
| Cannot pay full balance | Ask billing support about payment plans and financial assistance. | Income/household details, bill amount, insurance status and contact details. |
| Need financial aid forms | Use MedStar financial assistance policy and application pages. | Proof of income, household size, ID, bill details and insurance status. |
Medical records: request without delay
MedStar Health says medical record requests use a Medical Record Release form and can be made in person or by mail. For MedStar Georgetown University Hospital, the listed medical correspondence location is the Bles Building, Lower Level, Room 140.
- Decide exactly what record you need.
Examples: discharge summary, ER notes, imaging report, lab results, operative report, clinic note, medication list, or full chart. - Use the official release form.
Download the official MedStar medical record release form, available in English and Spanish. - Use the correct Georgetown destination.
Send or bring the completed form to MedStar Georgetown University Hospital, 3800 Reservoir Road NW, Bles Building, Lower Level, Room 140, Washington, DC 20007, Attention: Medical Correspondence. - Call the right records route.
The MedStar medical records page lists 202-444-3392 for Georgetown. The hospital phone directory also lists Health Information Management and Medical Records at 202-444-3184. - Keep proof of your request.
Keep a copy of your release form, mailing proof or in-person submission details. - Check the portal first for simple needs.
Some records and test results may be available through the MedStar Patient Portal.
Appointments, doctor search and arrival checklist
Use official MedStar routes for doctor search and appointment requests. For specialty care, always confirm insurance network and entrance/parking instructions before arrival.
Search by specialty, condition, location and insurance. Confirm network status directly with your insurer.
Have reason for visit, preferred doctor/specialty, insurance card and referral details ready.
Bring photo ID, insurance card, medication list, referral/authorization, appointment instructions and prior records if requested.
Inpatient stay tips from the patient guide
The official patient guide includes practical details that users often miss before admission. Use these as a stay-preparation checklist.
The patient guide highlights the whiteboard, call bell and hospital ID bracelet as important parts of inpatient communication and safety.
The guide notes that cell phone use may be limited in designated patient-care areas and recommends distance from medical equipment where needed.
Diet orders and NPO instructions can affect meals. Ask the care team before bringing outside food.
Small items are easy to misplace in bedding. Keep valuables with family or secure them as instructed by staff.
Screenshot slots for your article
Add your own WebP screenshots here. Use screenshots that solve real user tasks: parking, patient portal, contact directory and records forms.
Parking & Entrances
Phone Directory
Patient Portal
Local DC arrival tips for patients and visitors
These tips make the page useful before every visit, not just for one-time reading.
Search “MedStar Georgetown University Hospital 3800 Reservoir Road NW” instead of only “Georgetown hospital.”
Parking 1 and Parking 2 serve different arrival needs. Check your appointment instructions and the official parking page.
Daily badge check-in can add time. Visitors should not arrive at the last minute, especially for restricted areas.
Ask for the correct entrance or building, not just the hospital name, because the campus has multiple entry points.
Call before ICU, surgery waiting, cancer center, late-night, mobility-assistance or complex appointment visits.
For bill disputes, keep the hospital statement, insurance Explanation of Benefits, receipts and call reference numbers.
Common services people search before visiting
MedStar Georgetown is an academic medical center with major specialty services. Use this section to route users to the right care category without making medical recommendations.
The ER directory number is 202-444-3111, but life-threatening emergencies should use 911.
Cancer-center visitors should verify appointment location, parking route, records transfer and insurance details before arrival.
For orthopedic visits, confirm provider, building, appointment time, insurance, imaging records and parking instructions.
Complex specialty visits often require imaging, reports, medication list and referral details.
The directory lists Center for Sight/Ophthalmology at 202-444-4448.
The directory lists GYN/OB at 202-444-8531. Confirm entrance, visitor rules and appointment documents.
Reviews, safety and how to judge information wisely
Reviews can help with parking, wait-time expectations, billing communication and check-in experience. They should not be used as medical advice or as the only way to choose emergency care.
- For emergencies, call 911 or use the nearest appropriate emergency department.
- For surgery or specialty visits, trust official appointment instructions over online comments.
- For billing concerns, compare your statement with your insurance Explanation of Benefits.
- For care concerns, use Patient Advocacy at 202-444-3040 instead of posting private details publicly.
- For accessibility, interpreter or disability-support needs, call ahead before arrival.
Official sources used for this guide
This is an independent guide, but the practical details are based on official MedStar Health and MedStar Georgetown University Hospital pages. Always confirm current details before sharing private information, paying a bill, submitting forms or visiting restricted areas.
| Official source | Used for |
|---|---|
| Official hospital page | Address, main phone, hospital overview, Verstandig Pavilion and specialty-care context. |
| Parking & Location Information | Parking 1, Parking 2, Entrance 1, Entrance 2 and parking-route guidance. |
| Contact Us / phone directory | Main phone, ER, billing, medical records, interpreter services, patient advocacy, parking office and department numbers. |
| Patient & Visitor Information | Photo ID, daily badge check-in, entrance access hours and visitor code-of-conduct context. |
| MedStar Health Patient Portal | Portal login, enrollment, prescriptions, messages, records, results, appointments and support phone. |
| Billing and Insurance | Online bill pay, phone-pay, consolidated statement, customer support and insurance billing guidance. |
| Financial Assistance Policy | Financial assistance contact numbers, application access and payment-plan questions. |
| Medical Records | Medical record release process, Georgetown records address and phone route. |
Last manual check: June 24, 2026. Hospital links, phone routing, parking rules, entrance access, visitor policy, billing vendors and portal pages can change.
FAQs
Where is MedStar Georgetown University Hospital located?
The hospital is located at 3800 Reservoir Road NW, Washington, DC 20007.
What is the main phone number?
The main hospital phone number is 202-444-2000.
What is the Emergency Room phone number?
The hospital phone directory lists the Emergency Room at 202-444-3111. For life-threatening emergencies, call 911.
Which parking garage should I use?
Parking choice depends on your destination. The hospital lists Parking 1 via Entrance 1 and Parking 2 via Entrance 2. ER, surgery, Verstandig Pavilion, PHC, cancer center and mobility-assistance needs may have different best routes.
Do patients and visitors need photo ID?
Yes. MedStar Georgetown visitor information says patients and visitors should bring photo ID and allow extra time for daily patient or visitor ID badge check-in.
How do I access the MedStar patient portal?
Use the official MedStar Health Patient Portal. It can be used for prescriptions, provider communication, medical records, test results and appointments.
Who helps with patient portal problems?
The patient portal page lists support at 877-745-5656.
How do I request medical records?
Use MedStar Health’s official medical records release process. For Georgetown, the medical correspondence location is listed as the Bles Building, Lower Level, Room 140, and the MedStar records page lists 202-444-3392.
Who handles patient concerns?
The hospital phone directory lists Patient Advocacy at 202-444-3040.
Who handles billing questions?
MedStar Health billing support is listed at 410-933-4966 or toll-free 844-817-6087. The hospital phone directory also lists Billing Information at 703-558-1400.
Can I get interpreter services?
The hospital phone directory lists Interpreter Services and International Services at 202-444-1588.
Is this page official hospital support?
No. This is an independent guide. It cannot access records, schedule appointments, unlock portal accounts, pay bills, contact doctors or provide emergency medical advice.