Los Angeles General Medical Center contact, ER, urgent care, map, parking, portal, records, billing, and visitor help
Los Angeles California General Hospital usually means Los Angeles General Medical Center, also called LA General and formerly known as LAC+USC Medical Center. It is a county-operated public hospital and academic medical center serving Los Angeles County patients.
The main campus is listed at 2051 Marengo Street, Los Angeles, CA 90033, with general information at 323-409-1000. This guide helps patients find the right entrance, phone number, ER route, urgent care clinic, LA Health Portal, medical records office, financial help, pharmacy, parking, bus routes, visitor rules, and official source links.
Also known as LA General; formerly LAC+USC Medical Center.
Los Angeles, CA 90033. Use this for main campus directions.
Use for general routing, appointment questions, and department direction.
LA County lists emergency services available around the clock.
1100 N State Street, Tower A2B, second floor. Monday–Saturday, 8 a.m.–7 p.m.
A public safety-net hospital in the Los Angeles County Health Services system.
Start here: choose the right LA General route
LA General is a large public medical campus. The right phone number or entrance depends on whether you need emergency care, urgent care, scheduled clinic care, records, pharmacy, billing, or visitor information.
| Need | Best action | Bring or prepare |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the nearest emergency room. | ID, medication list, allergies, symptoms, time symptoms started, and emergency contact if safely available. |
| LA General emergency care | Use the Emergency Department on the LA General campus. | Photo ID, address verification if possible, insurance card if available, and all medications. |
| Non-life-threatening urgent problem | Call or visit LA General Urgent Care at Tower A2B during posted hours. | Symptoms, medication list, ID, address verification, and insurance card if you have coverage. |
| Scheduled outpatient appointment | Arrive 15 minutes early and contact your Patient Access Center if you need to reschedule. | Photo ID, address proof, insurance card, and all current medications. |
| Hospital admission | Follow Registration staff instructions the week before admission. | ID, address proof, insurance card, medications, and completed advance directive if available. |
| Medical records | Contact the LA General medical records office at 323-409-6221, option 1. | Patient name, date of birth, dates of service, record type, ID, authorization, and destination. |
| Help paying your bill | Call Patient Financial Services or visit the financial-assistance route. | Income, household size, Medi-Cal status, bill, proof of residency, and insurance information. |
Los Angeles General Medical Center phone directory
Use the most specific number you can. It reduces transfers and helps staff route the question faster.
| Department or need | Phone | Best use |
|---|---|---|
| General Contact / Main Hospital | 323-409-1000 | Main routing, appointment questions, hospital location help, and department direction. |
| Make an Appointment | 323-409-1000 | LA County locator lists the same number for appointment contact. |
| LA General Urgent Care Center | 323-409-3753 | Urgent Care Center at 1100 N State Street, Tower A2B, second floor. |
| Medical Records / HIM | 323-409-6221, option 1 | Patient medical record requests. Fax: 323-441-4775. |
| Subpoena Department | 323-409-6221, option 2 | Subpoena-related records questions at General Hospital Basement, Room 329. |
| Patient Financial Services | 323-409-6361, option 2 | Coverage, help paying a bill, financial-assistance questions, and payment support. |
| Billing Inquiry | 626-525-6990 | Billing questions listed by LA County locator. |
| Patient Relations / Patient Experience | 323-409-4004, option 2 | Patient concerns and experience questions. A separate Patient Experience number is also listed as 323-409-8523. |
| Pharmacy | 323-409-3899 | LA General OPD Pharmacy and Clinic Tower pharmacy questions. |
| CARES Childcare Center | 323-409-6940 | Free childcare service questions for eligible patient families during visits. |
| Clinical Social Work | 323-409-5253 | Discharge planning, community referrals, placement resources, and social support. |
| Pastoral Care / Spiritual Care | 323-409-4715 | Chaplain support, chapel questions, prayer/meditation support, and spiritual care. |
Google map, parking, and campus arrival help
Use Google Maps for driving directions and the official campus map for building orientation. Parking is limited, so allow extra time.
Los Angeles General Medical Center
2051 Marengo Street
Los Angeles, CA 90033
Main: 323-409-1000
Visitor parking
Official parking guidance says visitor parking is available in Parking Lot 5 near the main entrance off Marengo Street and in Parking Lot 9D across the street at Marengo and Brittania Streets.
Parking is limited
Plan extra time for traffic, campus signs, elevator travel, clinic check-in, and walking from the lot to the correct tower or room.
Use campus signage
LA General advises visitors to use signage along Marengo Street for available parking. Do not assume the closest lot is right for every department.
Emergency arrival
For a true emergency, call 911. Do not delay care by looking for the cheapest or closest parking lot while symptoms are severe.
Important LA General campus addresses and where they point
LA General has multiple official addresses across a large campus. Match the address on your appointment paper, portal message, referral, or discharge instruction.
| Address or location | Common use | What to confirm |
|---|---|---|
| 2051 Marengo Street, Los Angeles, CA 90033 | Main LA General Medical Center campus and main hospital map searches. | Entrance, parking lot, department, floor, and whether your visit is hospital, ER, imaging, clinic, or inpatient. |
| 1100 N State Street, Los Angeles, CA 90033 | Clinic Tower, specialty services, medical records, and urgent-care related routing. | Building A or Tower A2B, second floor, room number, and clinic check-in desk. |
| 1100 N State Street, Tower A2B, second floor | LA General Urgent Care Center. | Current urgent-care hours, eligibility, wait time, and whether symptoms require ER instead. |
| 1100 N State Street, Building A, 2nd Floor, Room A2D | Patient medical record request office. | Authorization form, ID, dates of service, destination, and whether records can be released through the portal. |
| 1200 N State Street, General Hospital Basement, Room 329 | Subpoena Department. | Legal paperwork, request type, option 2 phone routing, and office hours. |
| 2010 Zonal Avenue, Room 2P82 | LA General OPD Pharmacy. | Prescription readiness, refill route, pharmacy hours, and whether Clinic Tower pharmacy is more appropriate. |
Emergency room and 24/7 emergency services
LA County states that Health Services emergency rooms are open 24/7 and staffed by physicians trained in Emergency Medicine. LA General is one of the listed emergency-service locations.
| ER vs urgent care | Use this route when | Do not delay |
|---|---|---|
| Emergency Room | Symptoms may be life-threatening, severe, or require emergency trauma, stroke, cardiac, psychiatric, pediatric emergency, or hospital-level resources. | Do not delay for cost estimates, portal messages, parking questions, or clinic rescheduling. |
| Urgent Care | The condition is not life-threatening but cannot wait for a regular appointment, such as minor illness, minor injury, sprain, cold, influenza, or minor cuts. | If symptoms worsen or feel dangerous, use the ER instead. |
| Scheduled clinic | Routine follow-up, chronic condition management, primary care, specialist review, medication review, test follow-up, or preventive care. | Call 72 hours in advance if you need to reschedule. |
LA General Urgent Care Center location, phone, and hours
Urgent care is for an unscheduled doctor visit when you cannot wait for a scheduled appointment but the condition is not life-threatening.
Appointments, admissions, and what to bring
For scheduled care, LA General asks patients to arrive early and bring documents that protect identity, insurance, medication safety, and discharge planning.
Medical services and specialties at Los Angeles General Medical Center
LA General offers primary and specialty services in outpatient and inpatient settings. Specialty care may require a request from a primary care provider.
| Care area | Services listed | Patient planning note |
|---|---|---|
| Primary care | Adult medicine, family medicine, geriatrics, pediatrics and adolescent care, Positive Care/HIV, premature infant care, and women’s health. | If you are new to Health Services, start by choosing a medical home clinic for regular coordinated care. |
| Emergency and urgent care | Emergency Medicine, trauma-related care, urgent care, toxicology, chest pain unit, pediatric emergency support, and pre-hospital care connections. | Use 911 or ER for life-threatening symptoms; urgent care is for non-life-threatening issues that cannot wait. |
| Medicine specialties | Cardiovascular, endocrinology, GI and liver disease, hematology, infectious disease, nephrology, oncology, pulmonary/critical care, rheumatology, palliative geriatrics, and more. | Non-emergency specialty needs usually start with your primary care provider coordinating a specialty referral. |
| Surgery and trauma | Acute care surgery, burns, cardiac surgery, colorectal surgery, general laparoscopic surgery, plastics, thoracic surgery, surgical oncology, vascular surgery, and trauma services. | Ask about check-in location, fasting, medication holds, driver requirements, and discharge planning. |
| Neuroscience | Neurology, stroke, epilepsy, movement disorders, neuromuscular disorders, multiple sclerosis, neurosurgery, neurotrauma, radiosurgery, spine, and neuro-oncology. | Bring prior imaging, medication list, discharge papers, and outside specialist records. |
| Women’s and children’s care | Obstetrics and Gynecology, maternal fetal medicine, gynecology, family planning, gynecologic oncology, pelvic medicine, pediatrics, neonatology, pediatric specialties, and inpatient/outpatient pediatrics. | Confirm whether the appointment is in the clinic tower, main hospital, specialty clinic, or another campus site. |
| Diagnostic services | Radiology, labs, pathology, clinical pathology, anatomic pathology, nuclear medicine, body imaging, neuroradiology, vascular/interventional radiology, and women’s imaging. | Ask whether fasting, contrast, pregnancy screening, prior imaging, or medication holds are required. |
| Rehabilitation and patient services | Physical therapy, occupational therapy, speech pathology, psychiatric occupational therapy, recreation therapy, language services, social work, case work, and spiritual care. | Ask where the appointment is located and whether transportation or interpreter help is needed. |
LA Health Portal, MyWellness, test results, messages, and medication tasks
The LA Health Portal is a free, secure website and mobile app that connects LA County Health Services patients to doctors and health information.
View health information
Use the portal to view immunization records, prescriptions, procedures, doctor notes, lab results, imaging results, and visit-care information.
Contact your doctor
Use portal messages for non-urgent questions. The portal page says doctor offices typically respond within 3 business days.
Appointments
Patients can request, change, cancel, and view future appointments with a primary care doctor when available.
Medication review and renewal
Use the portal to review, renew, and request current medications. Call directly if the medication issue is urgent or safety-related.
App access
The portal page references the HealtheLife mobile app for smartphone and tablet access.
Login support
Portal login support is listed at 877-621-8014 and MyWellnesshelp@dhs.lacounty.gov.
Medical records, authorization forms, subpoenas, and corrections
LA County lists a specific Health Information Management location for LA General patient medical record requests.
| Record need | Official contact or location | What to prepare |
|---|---|---|
| Patient medical record request | 1100 N State St., Building A, Clinic Tower, 2nd Floor, Room A2D. Phone: 323-409-6221 option 1. Fax: 323-441-4775. | Photo ID, patient details, dates of service, record type, delivery method, and signed authorization if needed. |
| Subpoena Department | 1200 N State St., General Hospital Basement, Room 329. Phone: 323-409-6221 option 2. | Legal request details, case information, requestor contact, due date, and delivery instructions. |
| Medical records office hours | Monday–Friday, 8:00 a.m.–4:00 p.m. | Arrive with required documents and allow time for parking and building navigation. |
| Record release to another provider | Ask whether records can be sent directly to the provider, clinic, hospital, or specialist. | Receiving provider name, phone, fax, address, dates of service, and reason for transfer. |
| HIPAA form or amendment | Use LA County’s medical record request and HIPAA-related forms. | Exact record problem, correction request, supporting documents, and patient/legal representative signature. |
Billing, Medi-Cal, Ability to Pay, financial assistance, and price transparency
LA Health Services says no one will be denied access to services due to inability to pay, and financial-assistance programs may help eligible patients.
Patient Financial Services
LA County locator lists Patient Financial Services for LA General at 323-409-6361, option 2. Use it for bill help, coverage questions, and financial-assistance direction.
Billing inquiry
Billing Inquiry is listed at 626-525-6990. Have the patient name, account number, date of service, and insurance explanation ready.
Ability to Pay Program
For LA County residents, the financial assistance program is called the Ability to Pay Program, or ATP. It may be free for patients at or under 200% of the Federal Poverty Level and reduced cost above that level.
Medi-Cal and DPSS
LA Health Services points patients to BenefitsCal and the DPSS Customer Service Center at 866-613-3777 for Medi-Cal application support.
| Billing topic | What to know | Patient action |
|---|---|---|
| Price transparency | LA County publishes machine-readable files and consumer-friendly shoppable service information, but posted rates may not reflect what a specific patient pays. | Use the public file for comparison, then call LA General Patient Financial Services for patient-specific questions. |
| Insurance | Costs can depend on Medi-Cal, Medicare, private insurance, eligibility programs, care setting, and service type. | Call your plan before scheduled care and ask about authorization, copay, coinsurance, and network rules. |
| Emergency care | Emergency care should not be delayed for a cost estimate. | Call 911 or go to the ER for life-threatening symptoms, then ask staff about coverage and payment options. |
| Financial assistance complaint | California has a Hospital Bill Complaint Program for patients who believe they were wrongly denied financial assistance. | Ask Patient Financial Services for the decision details and appeal/complaint route. |
LA General pharmacy locations and prescription help
Health Services pharmacies help patients fill prescriptions. LA General has pharmacy locations tied to the outpatient and clinic tower areas.
| Pharmacy location | Address | Phone and notes |
|---|---|---|
| LA General OPD Pharmacy | 2010 Zonal Ave, Room 2P82, Los Angeles, CA 90033 | 323-409-3899. Use for prescription readiness and outpatient pharmacy questions. |
| LA General Clinic Tower Pharmacy | 1100 N State St., Room A1C109, Los Angeles, CA 90033 | 323-409-3899. Confirm which pharmacy your prescription was sent to before driving. |
Visiting hours, ICU, pediatrics, infection prevention, and smoke-free campus
Visitor rules can change by unit and public-health conditions, so confirm current policy before visiting.
LA General says general visiting hours are 11 a.m. to 9 p.m., although some unit hours may vary.
Visitors are generally limited to two at any one time unless the patient’s provider authorizes an exception.
ICU visits may be limited to 10 minutes at a time unless approved otherwise. Check with ICU staff before entering.
Pediatric inpatient visiting is listed as 24 hours for parents and grandparents. One parent or guardian may stay overnight.
Visitors should stay home when sick, clean hands when entering, and wash or sanitize before and after patient contact.
Smoking is prohibited on the LA General campus, including parking lots.
Bus service, transportation help, and appointment access
LA Metro operates multiple bus lines serving Los Angeles General Medical Center. Patients may also have transportation options through Health Services.
| Transit route | How it serves LA General | Planning note |
|---|---|---|
| Line 605 | Operates through the hospital campus and terminates at the outpatient clinics. | Useful when your appointment is in outpatient clinics or State Street campus areas. |
| Lines 76, 78, 106, 251 | Operate on adjacent streets near the campus. | Check Metro for current schedules, stop closures, and walking distance. |
| Lines 487, 489, J Line | Operate along the I-10 Freeway Busway. | Line 489 is listed as weekday peak-only service. |
| Health Services transportation options | Patients who cannot use a private car or public transportation may have options for getting to appointments. | Ask the appointment team or Patient Access Center before the visit date. |
Cafeteria, coffee bar, childcare, spiritual care, and patient support
These practical details help patients and visitors plan long appointment days, admissions, surgery waits, or family visits.
| Support item | Location or hours | Useful detail |
|---|---|---|
| Cafeteria | First floor of the inpatient tower at 2051 Marengo St. | Listed hours: Monday–Friday 8 a.m.–9 p.m.; Saturday–Sunday 10 a.m.–8 p.m. Major credit cards accepted. |
| Coffee bar | Hospital coffee bar. | Listed hours: Monday–Friday 6 a.m.–8 p.m.; Saturday–Sunday 7 a.m.–2 p.m. |
| CARES Childcare Center | Call 323-409-6940 for details. | The center offers free childcare for children ages 0 to 11 for eligible patient families during daytime weekday visits. |
| Clinical Social Work | Call 323-409-5253, Monday–Friday, 8 a.m.–5 p.m. | Can help with crisis intervention, counseling, education, advocacy, discharge planning, and community resources. |
| Spiritual Care | Chapel in the Inpatient Tower; quiet meditation prayer available 24/7 in Chapel Room 2M112A. | Pastoral Care: 323-409-4715, Monday–Friday, 6:30 a.m.–4 p.m. |
| Language services | Ask your care team or registration desk. | Use for interpretation and communication support during medical discussions. |
Official LA General links and what to do after opening them
Use official links for live actions. Third-party pages can be helpful for reviews, but official LA County pages should control patient decisions.
Main hospital page
Open LA General Medical Center
- Confirm current hospital name and patient/visitor menu.
- Use the Patients & Visitors section for parking, records, billing, and visiting information.
- Use 911, not the website, for emergencies.
LA Health Portal
- Log in or enroll using the official portal.
- Review labs, appointments, medications, and notes.
- Use non-urgent messaging only.
Medical records
- Find LA General Medical Center in the list.
- Confirm Building A, Room A2D, phone, fax, and hours.
- Use the correct authorization form.
Help paying your bill
Open Patient Financial Services
- Review Medi-Cal, ATP, and financial-assistance options.
- Gather income, household, address, and insurance documents.
- Ask if your bill qualifies for help.
Urgent care
- Find LA General Medical Center UCC.
- Confirm Tower A2B, phone, and hours.
- Use ER or 911 for life-threatening symptoms.
Hospital price transparency
Open price transparency resources
- Review machine-readable and shoppable-service information.
- Understand posted rates may not reflect your final cost.
- Call Patient Financial Services for personal cost questions.
What top-ranking map and directory listings often miss
Generic listings usually show a phone number, address, and reviews. Patients need more: which entrance, which address, which phone number, what to bring, how to get records, and where urgent care is located.
| Common listing detail | Why it is not enough | What this guide adds |
|---|---|---|
| 2051 Marengo Street | The campus has other important addresses, including 1100 N State Street and 2010 Zonal Avenue. | Address table for main hospital, urgent care, records, subpoena office, and pharmacy locations. |
| Main phone only | A single number does not help records, urgent care, pharmacy, billing, or social-work needs. | Department directory with direct phone numbers and practical use cases. |
| Open 24 hours | Emergency services may be 24/7, but urgent care, clinics, records, pharmacy, cafeteria, and financial offices have separate hours. | Separate ER, urgent care, records, pharmacy, visitor, and support-service sections. |
| Directions | Google Maps can route to the campus but not always to the correct tower, room, clinic, or parking lot. | Parking Lot 5, Lot 9D, Marengo Street guidance, and address-matching advice. |
| Services list | A generic services list does not tell patients how specialty care is accessed. | Primary care, specialty referral guidance, diagnostics, surgery, women’s health, pediatrics, pharmacy, portal, and financial-help process. |
Official source checklist used for this guide
This guide prioritizes official LA County and LA General resources for address, phone, emergency, urgent care, parking, portal, records, billing, pharmacy, visitor, and service information.
| Official source | What it verifies | When to open it |
|---|---|---|
| LA General Medical Center main site | Hospital identity, patient/visitor sections, LA Health Portal link, emergency warning, and public safety-net hospital positioning. | Open before relying on old LAC+USC or Los Angeles General Hospital naming. |
| LA County locator page | County-operated status, 2051 Marengo Street address, main phone, appointment phone, pharmacy, billing, patient relations, and listed hours. | Open for quick official address and phone verification. |
| Patient & Visitor Information | Appointment arrival time, ID, address proof, insurance card, medication list, admission preparation, and unscheduled visit guidance. | Open before scheduled clinics, admission, ER, or urgent-care visits. |
| Parking page | Limited parking, Lot 5, Lot 9D, Marengo Street entrance guidance, and parking planning note. | Open before driving to the campus. |
| Urgent Care Services | Urgent-care definition, LA General UCC location, Tower A2B, phone number, and Monday–Saturday hours. | Open when symptoms are not life-threatening but cannot wait. |
| Emergency Services | 911 guidance, 24/7 emergency service status, and LA General as a listed emergency-service location. | Open for emergency-service information, but call 911 for active emergencies. |
| LA Health Portal | Portal use for labs, records, medications, appointments, doctor messages, mobile app, login support, and email help. | Open for portal enrollment, login, test results, medications, and nonurgent messages. |
| Medical records contact page | LA General records location, Building A, Room A2D, medical records phone, fax, office hours, and subpoena department contact. | Open before requesting records, authorization forms, subpoenas, or amendments. |
| Patient Financial Services | Medi-Cal help, Ability to Pay Program, no-denial language, financial-assistance brochures, DPSS number, and complaint program. | Open for bill help or coverage questions. |
| Patient services page | Primary care, specialty services, inpatient/outpatient care, departments, divisions, language services, and medical-home guidance. | Open when checking if LA General provides a specific medical service. |
Important medical and emergency notice
This guide helps with contact, location, portal, records, billing, parking, and visitor navigation. It is not medical advice and does not replace a clinician’s judgment.
Los Angeles General Medical Center FAQs
These FAQs focus on the current name, address, phone number, emergency services, urgent care, parking, records, portal, billing, and visitor information.