Holtz Children’s Hospital: Pediatric Care & Info

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Pediatric Hospital Guide · Miami · Jackson Health System

Holtz Children’s Hospital pediatric care, emergency room, address, phone number, specialties, visitor rules, records, billing, and parking

Holtz Children’s Hospital is a pediatric hospital on the University of Miami/Jackson Memorial Medical Center campus in Miami. The official hospital address is 1611 N.W. 12th Avenue, Miami, FL 33136, and the main phone number is 305-585-5437.

This guide helps parents, caregivers, and referring offices find the right emergency route, pediatric specialty, phone number, myJacksonHealth portal, medical-records contact, billing help, visitor rules, parking garage, and official Jackson Health links.

Call Holtz: 305-585-5437 Official Hospital Page Pediatric ER Info Map & Parking
Medical emergency? Call 911 or go to the nearest emergency room. Holtz Children’s Hospital is listed as open 24 hours, and UHealth Jackson Children’s Care describes its children’s emergency rooms as open 24 hours a day, seven days a week. Do not wait for a portal reply during breathing trouble, major injury, seizure, suspected poisoning, severe allergic reaction, or sudden dangerous symptoms.
Hospital address 1611 N.W. 12th Avenue

Miami, FL 33136, on the University of Miami/Jackson Memorial Medical Center campus.

Main hospital phone 305-585-5437

Also easy to remember as 305-585-KIDS.

Emergency access Open 24 hours

Use 911 first for true emergencies or dangerous symptoms.

Hospital system Jackson Health

Part of UHealth Jackson Children’s Care and connected with University of Miami/Jackson Memorial.

Medical records 305-585-6142

Jackson Health Information Management contact for record questions.

Guest Services 305-585-7341

Use for visitor support, campus navigation, concerns, wheelchair help, and patient representatives.

Start here: what do you need from Holtz Children’s Hospital?

Use this table before calling so you reach the right Jackson Health resource faster.

Need Best contact or link What to have ready
Life-threatening emergency Call 911 or go to the nearest emergency room Child’s symptoms, age, allergies, medications, medical history, and current location.
Holtz main hospital routing 305-585-5437 Patient name, date of birth, unit or clinic if known, and reason for calling.
Request or change an appointment Jackson Patient Scheduling Center / appointment request Referral, insurance, child’s diagnosis, preferred provider, callback number, and urgency level.
Pediatric specialty care UHealth Jackson Children’s Care services directory Primary-care referral, specialist notes, imaging, labs, medication list, and prior hospital records.
Medical records 305-585-6142 Legal guardian information, dates of service, record type, photo ID, and destination for records.
Billing or price estimate 305-585-6000 Account number, insurance card, bill type, financial-assistance question, or appointment need.
Visitor help, concerns, wheelchair, or campus navigation 305-585-7341 Patient location, visitor relationship, accessibility need, or concern details.
Parent tip: For a child with complex needs, keep a one-page summary ready: diagnosis, baseline condition, medications, allergies, devices, specialists, feeding plan, seizure plan, oxygen plan, and emergency instructions.

Holtz Children’s Hospital phone directory

Use the official hospital name, Holtz Children’s Hospital, when calling Jackson Health or UHealth Jackson Children’s Care.

Department or need Phone / route Best use
Holtz Children’s Hospital main number 305-585-5437 Main routing, pediatric hospital questions, and general hospital contact.
Emergency care 911 for emergencies Use for life-threatening or rapidly worsening symptoms.
Guest Services / Patient Representatives 305-585-7341 Visitor help, campus navigation, wheelchair requests, patient concerns, and family support routing.
Patient Scheduling Center 305-585-6000 Appointments, appointment changes, billing customer service, and scheduling guidance.
Medical Records / HIM 305-585-6142 Medical records, portal questions, release forms, and record-request status.
Radiology records / imaging CDs 305-585-7056 Radiology image requests and imaging CD questions.
Hospital bill payment 786-628-2420 Pay a Jackson Health hospital bill through official bill-pay phone routing.
Jackson Medical Group bill 1-855-270-2520 Medical group bill questions when the bill shows Jackson Medical Group.
Privacy Office 1-888-605-0588 Medical-record amendment, privacy, and protected health information questions.
Phone safety note: Do not call a hospital department first during severe breathing trouble, major trauma, seizure, choking, suspected poisoning, severe allergic reaction, blue lips, unconsciousness, or uncontrolled bleeding. Call 911.

Pediatric emergency care at Holtz Children’s Hospital

Holtz Children’s Hospital is part of UHealth Jackson Children’s Care’s pediatric emergency network in Miami-Dade.

Use pediatric ER for serious symptoms

Go to emergency care for breathing problems, seizures, severe dehydration, major injury, suspected poisoning, severe pain, burns, broken bones, allergic reaction, uncontrolled bleeding, or sudden dangerous changes.

Children are triaged by urgency

A child with dangerous symptoms may be treated before another child who arrived earlier but is medically stable.

Specialists are nearby

UHealth Jackson Children’s Care says children who need additional care may be admitted to Holtz Children’s Hospital and have access to pediatric subspecialists.

Minor needs may use urgent care

For minor illness or injury, use pediatric urgent care or the child’s pediatrician when safe. Choose the ER if symptoms are serious or uncertain.

Call 911 for
Severe breathing trouble, blue lips, seizure, unconsciousness, severe allergic reaction, major injury, suspected poisoning, uncontrolled bleeding, or sudden extreme weakness.
Use ER for
High fever in a young infant, dehydration, severe pain, broken bone concern, serious asthma flare, head injury, burn, infection concern, or a child who looks very ill.
Bring with you
Parent/guardian photo ID, insurance card if available, medication list, allergies, vaccine record when relevant, specialists’ names, and legal guardianship papers if needed.
After the ER
Use discharge instructions, myJacksonHealth, the pediatrician, specialist follow-up, pharmacy, and medical records for next steps.

Pediatric services and specialties at UHealth Jackson Children’s Care

Holtz Children’s Hospital and UHealth Jackson Children’s Care support children from infancy through young adulthood, including complex and highly specialized pediatric care.

Care area Services families commonly look for Best next step
Emergency and urgent care Children-only emergency rooms, pediatric urgent care, serious illness evaluation, injury care, and pediatric transport coordination. Use ER for serious symptoms; use pediatric urgent care for minor concerns when safe.
Neonatal and critical care Level IV NICU at Holtz, pediatric intensive care, cardiac intensive care, critical transport, and newborn specialty care. Ask the treating team about unit rules, family access, pumping, feeding, and discharge planning.
Heart and transplant-related care Pediatric cardiac care, congenital heart care, heart failure programs, transplant-related services, and advanced specialty coordination. Bring echo, EKG, imaging, medication list, surgical history, and outside cardiology notes.
Cancer, blood disorders, and stem cell care Pediatric oncology, hematology, bone marrow and stem cell transplant support, and coordinated specialty care. Ask which records, lab results, pathology, imaging, and prior treatment summaries should be sent before the visit.
Brain, development, and behavioral health Neurology, neurosurgery, developmental care, behavioral health, autism-related supports, and child-development resources. Bring school records, therapy notes, developmental evaluations, medication list, and prior test results.
Specialty medicine and surgery Gastroenterology, nephrology, endocrinology, pulmonology, infectious disease, orthopedics, radiology, surgery, rehabilitation, allergy/immunology, dermatology, and more. Use the official pediatric services page to confirm department, provider, referral, and location.
Recognition note: Jackson’s pediatric pages list current and historical recognitions for Holtz Children’s Hospital, including national specialty rankings and program accreditations. Verify current recognition wording on official Jackson Health pages before using it in formal marketing, grant, or referral documents.

NICU, newborn, transport, and complex-care planning

Families often search Holtz Children’s Hospital because a baby or child needs more advanced care than a routine pediatric office can provide.

Level IV NICU at Holtz

Jackson’s neonatal page describes the Holtz NICU as a Level IV NICU in the same building as the maternity unit in The Women’s Hospital at Jackson Memorial.

Regional perinatal care

The neonatal service page states the Holtz NICU is designated a Regional Perinatal Intensive Care Center by the State of Florida.

Pediatric transport

UHealth Jackson Children’s Care describes pediatric transport to Holtz for critically ill children who need NICU or PICU-level care.

Complex care coordination

For children with multiple specialists, keep a single care summary with diagnoses, devices, feeding needs, oxygen needs, seizure plan, allergies, and emergency instructions.

NICU family note: Unit access, sibling visits, pumping rooms, feeding rules, infection precautions, parking, social work, and discharge planning can be unit-specific. Ask the child’s nurse or care coordinator before arrival.

Appointments, referrals, pre-registration, and check-in

Hospital, ER, clinic, specialist, surgery, imaging, and therapy visits may use different entry points.

Confirm whether this is emergency care or scheduled care. Use 911 or the emergency room for serious symptoms. For non-emergency care, use the pediatrician, referral, specialist office, or Jackson appointment request route.
Choose the correct pediatric service. UHealth Jackson Children’s Care has many services. Use the official services directory to match symptoms or diagnosis to the right department.
Ask whether a referral or insurance authorization is needed. Many pediatric specialty visits need referral records, insurance approval, or outside medical records before scheduling.
Bring guardian consent documents. Parents or legal guardians should bring photo ID. Foster parents, grandparents, or other caregivers may need guardianship or medical authorization paperwork.
Send outside records before complex visits. Send discharge summaries, operative reports, imaging, labs, genetic testing, school evaluations, and specialist notes when requested.
Confirm the exact campus destination. The medical campus has multiple towers, garages, clinics, and entrances. Confirm floor, building, garage, arrival time, and whether valet is appropriate.
Appointment script: “My child needs care at Holtz Children’s Hospital. The diagnosis or concern is ____. We have a referral from ____. The child is age ____, takes ____, and has allergies to ____. Which department should schedule us, and what records should we send first?”

Visitor rules, parent access, safety, and privacy

Holtz Children’s Hospital emphasizes family presence, but pediatric hospital safety rules still apply.

Visitor topic Official guidance to know Practical parent note
Parents and guardians Jackson’s pediatric visitor page states parents may visit 24 hours a day. Ask the nurse about unit-specific access, sleeping, badge, and handoff rules.
Bedside visitors The same page lists a maximum of two visitors per patient at the bedside. Confirm current limits before bringing siblings or extended family.
Hospital ID bracelet Children must wear their hospital ID bracelet; call the nurse if it falls off. Do not remove the band for photos, bathing, or comfort without staff help.
Staff identification Holtz, Jackson, and University of Miami Health System employees are required to wear an official photo ID badge. Tell staff if an unidentified person asks to take or care for your child.
Unsupervised children Unsupervised children in hallways and visitor lounges are not allowed. Plan sibling care before long visits, surgery days, or overnight stays.
Health information Only parents or legal guardians receive information concerning a child’s health. Relatives and friends should not ask staff for details unless permission and policy allow it.
Privacy rule: Do not photograph or record other patients, staff, charts, wristbands, medical screens, or private conversations. Ask before taking any photo inside a care area.

myJacksonHealth patient portal for Holtz families

myJacksonHealth is the main Jackson Health portal route for non-emergency access to health information.

Use portal for
Medical information, appointment tools, downloadable discharge-summary packet documents, radiology results, immunization records, and other available portal files.
Do not use for
Emergencies, urgent symptoms, breathing trouble, seizure, severe allergic reaction, major injury, poisoning, uncontrolled bleeding, or sudden dangerous changes.
First-time users
Jackson’s records page says existing patients may self-enroll or use an email invitation after registration.
Child access
Parents and legal guardians should ask about proxy access, child privacy rules, and age-based portal limits.
Portal safety: Use official Jackson Health portal links only. Do not share login, birth date, insurance, payment, or medical details through suspicious texts or emails.

Medical records, radiology imaging, billing records, and amendments

Jackson Health System’s Health Information Management Department maintains medical records. Parents, legal guardians, or designated organizations may request records when allowed.

Record need Best route Practical note
Portal record access myJacksonHealth Patient Portal Jackson describes portal access as free for existing patient medical information.
Medical records copy Jackson online authorization form Use for medical records, billing records, radiology imaging, and films. Email records may be encrypted and time-limited.
HIM questions 305-585-6142 Jackson lists HIM hours as 8 a.m. to 4:30 p.m., Monday through Friday, excluding holidays.
Records sent to another doctor Continuation-of-care request Jackson states there is no charge for record requests for continuation of medical health care service.
Doctor’s office request Fax 305-585-0004 Use for continuation-of-care medical records from a doctor’s office.
Radiology imaging/CDs 305-585-7056 Use for radiology imaging requests and CD-format questions.
Medical-record amendment Jackson Privacy Office Jackson asks requesters to include a copy of photo ID with amendment/correction requests.
Birth certificate Miami-Dade County Vital Records A hospital medical record and a birth certificate are different documents.
Record request script: “My child was treated at Holtz Children’s Hospital. I need records for dates ____. I am the parent/legal guardian. Please tell me whether to use myJacksonHealth, the online authorization form, HIM phone, or a doctor-to-doctor fax.”

Billing, hospital bills, doctor bills, price estimates, and financial assistance

Jackson Health billing can include hospital charges, separate doctor charges, emergency care, surgery, anesthesia, radiology, labs, pharmacy, therapy, and insurance adjustments.

Hospital bill vs medical group bill

Jackson Health billing guidance separates hospital bills from Jackson Medical Group bills. The phone number and payment route may differ by bill type.

Hospital bill payment

Jackson lists hospital bill payment online or by phone at 786-628-2420. Use only official links and numbers.

Billing customer service

Jackson says patients with hospital-bill inquiries may contact customer service at 305-585-6000.

Financial assistance

Jackson states critical or emergency health care may be received regardless of financial status or ability to pay, and financial assessment is available for unfunded or uninsured patients.

Billing question Ask this Why it matters
Is this a hospital bill? “Does this bill have the Jackson Health System logo, and should I pay it as a hospital bill?” Hospital bills and physician bills may be separate.
Is this a doctor or group bill? “Is this a Jackson Medical Group, anesthesia, radiology, pathology, emergency physician, or specialist bill?” A separate provider may handle payment and insurance questions.
Can I get an estimate? “Can a price estimator provide an approximate out-of-pocket cost?” Estimates may help before scheduled non-emergency care.
Can I apply for assistance? “What financial assessment or charity-care documents should I submit?” Eligibility may depend on Miami-Dade residency, household size, income, status, and other criteria.
Can I request billing records? “Should I use the online authorization form for billing records?” Billing records are requested through Jackson’s records process.
Billing safety: Do not use payment links from suspicious texts, emails, or search ads. Start from the official Jackson Health billing page or call the number printed on your official bill.

Child Life, music therapy, school, family support, and long-stay planning

Children’s hospital care is more than medicine. Holtz has child-centered supports that can help children and families cope with hospitalization, procedures, and recovery.

Child Life support

Jackson describes Holtz Child Life specialists as trained in child development, pediatric psychological and social support, and therapeutic play.

Procedure preparation

Child Life can support children before, during, and after stressful procedures and help with age-appropriate explanations.

Music therapy

Music therapists are part of the Holtz treatment team in inpatient units and support emotional needs during hospitalization.

Play and activity rooms

Jackson describes play and activity rooms as safe spaces where no medical procedures are allowed.

Ask Child Life about
Explaining IVs, scans, surgery, anesthesia, hospitalization, coping techniques, breathing, distraction, relaxation, play, and sibling education.
Ask social work about
Lodging, school forms, work notes, insurance barriers, transportation, financial assistance, family stress, and discharge support.
Ask the care team about
Care conferences, medication changes, follow-up appointments, home equipment, therapy, nursing, school return, and warning signs after discharge.
Keep notes on
Doctor names, test dates, new medications, pending labs, procedure results, restrictions, follow-up calls, and who to contact after discharge.

Holtz Children’s Hospital address, map, directions, transit, and parking

Holtz Children’s Hospital is on the Jackson Memorial / University of Miami medical campus in Miami’s Health District.

Holtz Children’s Hospital
1611 N.W. 12th Avenue
Miami, FL 33136
Main phone: 305-585-5437

Jackson’s directions point families toward the Park Plaza East / Red Garage area for Holtz Children’s Hospital. Follow current campus signs for Holtz, pediatric ER, registration, valet, clinics, and accessible parking.
Travel need Official guidance Practical note
Parking garage Jackson lists Park Plaza East / Red Parking Garage in Holtz directions. Garage address is commonly shown as 901 N.W. 17th Street, Miami, FL 33136. Follow posted signs.
Self-parking rates Jackson’s Holtz page lists the first two hours free, then daily self-parking rates by time block. Rates and taxes can change; check signs and pay stations on arrival.
Valet Jackson pages reference valet service at the Holtz Children’s Hospital / ER entrance on N.W. 17th Street / Ed Newman Street. Valet hours and rates can change. Confirm before relying on valet for early or late visits.
Metrorail Jackson directions say to exit at Civic Center Station on N.W. 12th Avenue and follow signs to Holtz. Allow extra time for walking, elevators, stroller needs, and campus wayfinding.
Tri-Rail Jackson directions describe transferring to Metrorail and exiting at Civic Center Station. Check current Tri-Rail and Metrorail schedules before travel.
Bus route help Jackson’s Holtz page lists Miami-Dade Metrobus information at 305-638-6700. Ask about accessible routes, transfers, and weekend or late-night schedules.

What to bring for a Holtz Children’s Hospital visit

A prepared caregiver can help registration, nursing, doctors, and specialists make safer decisions faster.

Bring Why it helps Extra note
Parent or guardian photo ID Helps staff confirm who can receive information and sign forms. Non-parent caregivers should bring guardianship, foster, court, or medical authorization paperwork.
Insurance or Medicaid card Helps registration, billing, authorizations, and estimates. Emergency care should not be delayed if you do not have the card with you.
Medication list Helps avoid interactions, missed doses, or duplicate treatments. Include prescription medicine, rescue medicine, inhalers, injections, pumps, supplements, and pharmacy name.
Allergy list Important for medication, food, latex, contrast, anesthesia, and safety planning. Write the reaction type, not only the allergy name.
Prior records Helpful for complex conditions, second opinions, surgeries, imaging, genetic testing, and specialist visits. Use portal downloads, printed summaries, CDs, or outside-provider records when requested.
Comfort and sensory items A blanket, small toy, tablet, headphones, charger, or sensory item can reduce stress. Label belongings and avoid valuables.
School, therapy, or care-plan notes Helpful for developmental, behavioral, feeding, mobility, autism, seizure, or complex-care planning. Ask Child Life or social work if the child needs school or work documentation.

Official source checklist used for this Holtz Children’s Hospital guide

Use these official Jackson Health and UHealth Jackson Children’s Care resources for final verification because phone numbers, visitor rules, parking, records, billing, and specialty access can change.

Official source What it verifies When to use it
Holtz Children’s Hospital official page Hospital address, phone number, open-24-hours listing, directions, parking, services, overview, recognition, and FAQ details. Use first for official hospital identity, location, and current hospital-page details.
UHealth Jackson Children’s Care Pediatric network, more than 30 specialties, academic pediatric care, children-only ERs, urgent care, practices, and Holtz hospital role. Use to understand the full pediatric-care network.
Expert Pediatric Services Pediatric services including primary care, emergency care, urgent care, NICU, pediatric cardiac care, Child Life, allergy, behavioral health, genetics, and other specialties. Use to choose the right specialty department.
Pediatric Emergency Care Children’s ER network, 24/7 pediatric emergency care, Holtz admission route, pediatric transport, and children’s ER locations. Use for emergency-care routing and ER location context.
Neonatology and NICU Level IV NICU at Holtz, Regional Perinatal Intensive Care Center designation, newborn critical-care context, and family-centered NICU information. Use for newborn and complex neonatal-care planning.
Child Life and Music Therapy Child Life services, music therapy, play/activity rooms, coping support, sibling support, and pediatric ER support. Use for family support and procedure-preparation planning.
Patients & Visitors Holtz visitor rules, ID bracelet rule, staff badge safety, parent visitation, bedside visitor limit, supervision rules, and privacy limits. Use before visiting a hospitalized child.
Jackson visitor information Guest Services phone, patient representatives, campus navigation, wheelchair requests, patient concerns, and visitor support. Use for guest-services and campus help.
Medical Records & myJacksonHealth Patient portal, medical-record request rights, online authorization form, email delivery note, HIM phone, office hours, continuation-of-care fax, radiology imaging, and privacy amendment route. Use for records, imaging, and portal access.
Billing and Payments Hospital bill vs medical group bill, bill-pay phone, customer-service phone, separate doctor bills, price estimator, and billing questions. Use for bills, payments, estimates, and payment routing.
Financial Assistance Financial-assistance policy, emergency-care access, financial assessment, charity-care application, Miami-Dade residency, household size, income, and assistance steps. Use when a family cannot afford care or is uninsured/unfunded.
Independent guide notice: This website is not Jackson Health System, Holtz Children’s Hospital, UHealth, the University of Miami, an emergency department, an insurer, or a medical/legal advice provider. Always use official Jackson Health channels, your child’s doctor, or emergency services for current policies, medical decisions, bills, records, referrals, and urgent care.

Holtz Children’s Hospital FAQs

These questions focus on address, phone number, pediatric emergency care, specialties, visitor rules, myJacksonHealth, medical records, billing, financial assistance, parking, and family resources.

1. What is the address of Holtz Children’s Hospital?
Holtz Children’s Hospital is located at 1611 N.W. 12th Avenue, Miami, FL 33136, on the University of Miami/Jackson Memorial Medical Center campus.
2. What is the phone number for Holtz Children’s Hospital?
The main phone number listed by Jackson Health for Holtz Children’s Hospital is 305-585-5437, also remembered as 305-585-KIDS.
3. Is Holtz Children’s Hospital open 24 hours?
Yes. Jackson Health lists Holtz Children’s Hospital as open 24 hours. For a life-threatening emergency, call 911 or go to the nearest emergency room.
4. Does Holtz Children’s Hospital have a pediatric emergency room?
Yes. UHealth Jackson Children’s Care lists Holtz Children’s Hospital among its children’s emergency room locations. Its pediatric emergency-care page states the children’s ERs are open 24 hours a day, seven days a week.
5. What pediatric specialties are available through Holtz Children’s Hospital?
UHealth Jackson Children’s Care lists more than 30 pediatric specialties and services, including pediatric emergency care, urgent care, NICU, cardiac care, cancer and blood disorders, orthopedics, neurology, neurosurgery, gastroenterology, nephrology, endocrinology, pulmonology, infectious disease, radiology, rehabilitation, behavioral health, Child Life, and more.
6. Can parents stay with a child at Holtz Children’s Hospital?
Jackson’s pediatric visitor information says parents may visit 24 hours a day and encourages parents and guardians to participate in the child’s care. Unit-specific rules can still apply, so ask the child’s nurse for current instructions.
7. How do I access my child’s records through myJacksonHealth?
Use Jackson Health’s Medical Records & Resources page to access myJacksonHealth. Parents and legal guardians should ask about proxy access and child-privacy rules. For urgent medical symptoms, call 911 or use emergency care instead of portal messaging.
8. How do I request medical records from Holtz Children’s Hospital?
Jackson Health’s Health Information Management Department handles medical records. Use the online authorization form or call HIM at 305-585-6142. Parents or legal guardians may need identification and authority to receive a child’s records.
9. Does Jackson Health offer financial assistance for Holtz Children’s Hospital bills?
Yes. Jackson Health provides financial assistance information and financial assessment for unfunded or uninsured patients. Eligibility can depend on Miami-Dade residency, household size, income, citizenship or immigration status, and other criteria.
10. Where should families park for Holtz Children’s Hospital?
Jackson’s Holtz directions point families toward the Park Plaza East / Red Parking Garage area. Parking on the Jackson Memorial campus is listed as free for the first two hours, with daily self-parking rates after that. Follow current campus signs and confirm current rates on arrival.