St. Peter’s Hospital Albany NY: Contact & Patient Info

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Hospital Guide · Albany, New York · Patient & Visitor Information

St. Peter’s Hospital Albany NY contact, emergency department, visiting hours, MyChart, records, billing, parking, and patient resources

St. Peter’s Hospital is located at 315 S. Manning Blvd., Albany, NY 12208. The main hospital phone number is 518-525-1550, and the main hospital location is listed as open 24 hours.

Use this guide to quickly find the right department number, emergency information, visitor rules, medical records, MyChart access, billing support, financial assistance, parking and Wi-Fi details, map directions, and practical patient steps before you go.

Call Main: 518-525-1550 Call ER: 518-525-1324 Official Hospital Page Map & Directions
Medical emergency? Call 911 or go to the nearest emergency department. For St. Peter’s Hospital Emergency Department routing, call 518-525-1324. Do not use MyChart, email, or website forms for urgent symptoms.
Hospital address 315 S. Manning Blvd.

Albany, NY 12208.

Main phone 518-525-1550

Use for general hospital routing and switchboard assistance.

Emergency Department 518-525-1324

Use for ER department routing. Call 911 for life-threatening symptoms.

General visiting hours 9 am-8 pm

Listed for St. Peter’s and Samaritan Hospitals, 7 days a week.

Medical records 518-525-1212

Use for hospital record access and release-of-information questions.

Billing customer service 855-652-1386

Use for St. Peter’s hospital bill questions.

About St. Peter’s Hospital in Albany, NY

A practical patient and visitor guide for the main St. Peter’s Hospital campus.

St. Peter’s Hospital is part of St. Peter’s Health Partners and Trinity Health. The official hospital page describes more than 150 years of service in Albany, nationally recognized care, nursing excellence, robotic surgery leadership, cardiovascular care, maternity recognition, and a broad range of specialty services.

The right contact route depends on what you need. Use the Emergency Department for urgent health needs, the main number for general routing, MyChart for routine digital access, Medical Records for formal record requests, Billing for statements and payment support, and Patient/Visitor Information for visitor questions.

Quick routing: Main hospital: 518-525-1550. Emergency Department: 518-525-1324. Medical Records: 518-525-1212. Patient/Visitor Information: 518-525-1571. Billing customer service: 855-652-1386.

Contact information and helpful phone numbers

Use the most specific number available so your question reaches the right department faster.

Need Phone Use it for
Main hospital 518-525-1550 General hospital routing, department connection, and non-emergency information.
Admissions 518-525-6648 Admission-related questions and emergency department admissions routing.
Emergency Department 518-525-1324 Emergency department routing. Call 911 for life-threatening emergencies.
Medical Records 518-525-1212 Hospital records, release-of-information questions, and medical-record request support.
Patient / Visitor Information 518-525-1571 Patient location, visiting questions, general visitor guidance, and hospital information.
Security / Protective Services 518-525-1522 Safety, lost items, facility security, and protective-services questions.
Spiritual Care 518-525-1602 Chaplain, spiritual support, prayer, end-of-life support, and religious-care requests.
Patient Relations 518-525-1192 Concerns or complaints after hospital staff have not resolved the issue.
Volunteer Services 518-525-1515 Volunteer opportunities and volunteer-program questions.
St. Peter’s Customer Service 855-652-1386 Hospital billing questions, statements, payment help, and billing inquiry support.
St. Peter’s Medical Associates billing 855-652-1443 Medical Associates or physician-practice billing questions.
Free physician referral 1-877-525-2227 Finding a doctor or service within St. Peter’s Health Partners.
Call script: “I’m calling about St. Peter’s Hospital at 315 S. Manning Blvd. My question is about _____. Can you connect me to the correct department or confirm the right number?”

Emergency Department at St. Peter’s Hospital

The emergency department is for urgent and potentially life-threatening medical needs.

Location
St. Peter’s Hospital – Emergency Department, 315 S. Manning Blvd., Albany, NY 12208.
ER department number
Main hospital number
Hours
Open 24 hours, 7 days a week.
Call 911 for
Chest pain, stroke symptoms, severe breathing trouble, major trauma, severe allergic reaction, uncontrolled bleeding, loss of consciousness, or another life-threatening emergency.
Bring if possible
Photo ID, insurance card, medication list, allergy list, relevant recent test results, and the name of your primary doctor or specialist.
Do not delay emergency care: If symptoms are severe or worsening, call 911 or go to the nearest emergency department. Online forms, MyChart messages, and email are not emergency tools.

Visiting hours and visitor guidelines

Visitor rules can change by unit, patient condition, infection-control needs, department policy, and public-health requirements.

General visiting hours

St. Peter’s and Samaritan Hospitals list general visiting hours as 9 a.m.-8 p.m., 7 days a week.

General room limit

The visitation guidance allows a maximum of two visitors in a patient’s room at one time unless an exception applies.

Children visitors

Visitors under age 12 may visit when accompanied by an adult, but additional limits apply in adult critical care, NICU, and other special units.

Emergency Department

The ED visitor guidance limits visitors by roomed or hallway patient status, with pediatric support-person exceptions handled by clinical staff.

Women’s and Children’s

Labor and Delivery and Post-Partum areas list a maximum of two support people or visitors at bedside during visiting hours.

Behavioral health and SPARC

Behavioral health and addiction-recovery areas have stricter department-specific visitation rules. Always confirm before visiting.

Visitor safety note: Visitors who are ill should not visit. Visitors must follow posted signage, unit rules, staff instructions, and respectful-behavior expectations.

Hospital services and care areas

Service availability, referrals, scheduling, insurance requirements, and provider location can vary. Use the official service pages or main number to confirm.

Service area What it may help with Best next step
Emergency care Serious illness, injury, trauma, stroke symptoms, chest pain, severe breathing problems, allergic reactions, or urgent medical concerns. Call 911 for life-threatening symptoms or call the ER department at 518-525-1324 for department routing.
Cardiovascular care Heart attack, heart failure, bypass, valve, vascular, and stroke-related hospital services. Use emergency care for urgent symptoms; use your cardiologist or referral route for planned care.
Maternity and women’s health Labor and delivery, postpartum care, women’s health, midwifery, and baby-friendly maternity support. Ask your OB/GYN or hospital unit about arrival entrance, support people, registration, and birth-plan questions.
Robotic and general surgery Planned surgeries, minimally invasive procedures, inpatient surgery, and surgical recovery. Confirm fasting instructions, arrival time, insurance authorization, escort requirements, and post-op instructions.
Oncology and cancer care Medical oncology, surgery, diagnostic workups, treatment coordination, and cancer-care support. Use your oncology care team, referral instructions, or physician referral number for the correct route.
Behavioral health and addiction services Behavioral health, addiction services, SPARC-related care, detox or recovery programs where available. Confirm the exact program, location, intake process, visiting rules, and emergency route.
Pharmacy services Inpatient medication safety and outpatient pharmacy support for employees, clinic patients, discharged patients, Community Hospice, and SPARC patients. Ask the care team or pharmacy about discharge medications, insurance, pickup timing, and instructions.
Diagnostic and specialty care Imaging, lab, specialty consults, hospital medicine, neurology, endocrinology, infectious disease, mammography, and other services. Confirm whether you need an order, referral, appointment, prior authorization, or special preparation.

MyChart patient portal for St. Peter’s Health Partners

MyChart is a secure portal for routine digital access to health information from the St. Peter’s Health Partners network.

Sign in or create an account. Use the official St. Peter’s Health Partners MyChart page. Existing users can sign in; new users can sign up with an activation code or online identity verification.
Look for Trinity Health MyChart. The sign-in page may display Trinity Health branding because St. Peter’s Health Partners uses the Trinity Health MyChart system.
Use it for routine records. MyChart may help you view records, results, appointments, messages, medications, and other routine information.
Use proxy access when needed. Parents, caregivers, or authorized family members may need proxy access to help manage another patient’s care.
Use Medical Records for complete copies. If you need a complete legal or official copy of your hospital record, use the formal medical-record request process instead of relying only on MyChart.
MyChart safety rule: Do not use MyChart messages for chest pain, stroke symptoms, severe breathing difficulty, suicidal thoughts, uncontrolled bleeding, major injury, or other emergencies.

Medical records from St. Peter’s Hospital

Use MyChart for routine viewing and the Health Information Management process for complete record copies.

Hospital records phone
MRO processing
St. Peter’s Health Partners works with MRO, Inc. to process patient medical-record requests.
Physician-office records
Physician-office record requests may use a separate St. Peter’s Health Partners Medical Associates route.
Possible fee
A fee may apply when requesting a copy of your records.
Authorization
You may need to complete a release authorization and verify that you are the patient or legally authorized representative.
Records tip: Include patient name, date of birth, dates of service, facility name, specific records requested, delivery method, signature, and any required ID or legal authorization.

Billing, payments, estimates, and insurance questions

Hospital bills, physician bills, imaging, pathology, anesthesia, and insurance processing can be separate. Review each statement carefully.

Billing need Where to start What to prepare
Question about a St. Peter’s hospital bill 855-652-1386 Billing statement, account number, patient date of birth, insurance EOB, and date of service.
Medical Associates bill 855-652-1443 Practice statement, provider name, account number, visit date, and insurance details.
Online bill pay Make a Payment Statement information, payment method, guarantor details, and account or visit number.
Price estimate Billing Information Procedure name, CPT code if known, ordering physician, insurance plan, and expected facility.
Insurance or Medicaid help Benefit advocate Insurance card, income documents if applying for help, household details, and bill or account number.
Payment plan Billing customer service or benefit advocate Monthly budget, bill amount, insurance status, and any hardship information.
Payment note: St. Peter’s Health Partners states that copay payment is expected at time of service when applicable, and accepts cash, checks, major debit/credit cards, and health care flexible-spending debit/credit cards.

Financial assistance and benefit advocate help

St. Peter’s Health Partners provides financial assistance and payment options for qualifying patients.

Financial assistance

St. Peter’s Health Partners offers charity and discounted care, short-term and long-term payment plans, and help applying for low-cost insurance when available.

Benefit advocate

Benefit advocates can help with insurance enrollment, Medicaid, financial assistance applications, payment plans, and other payment options.

St. Peter’s Hospital advocate line

The billing page lists 518-525-1565 for St. Peter’s Hospital benefit advocate assistance.

Financial assistance number

The hospital’s important numbers list Financial Assistance at 518-525-6760.

Before ignoring a bill: Call customer service or a benefit advocate if you cannot pay in full. Ask about financial assistance, Medicaid screening, insurance enrollment, and payment plans.

Patient amenities: pharmacy, Wi-Fi, phone, TV, spiritual care, and smoking policy

These resources help patients and families plan a hospital stay or longer visit.

Amenity Details Helpful tip
Pharmacy St. Peter’s Hospital Pharmacy has inpatient services and an outpatient pharmacy serving employees, clinic patients, discharged patients, Community Hospice, and SPARC patients. Ask your care team about discharge medication pickup, insurance, instructions, and refills before leaving.
Wi-Fi Wi-Fi is available in the surgical waiting, Emergency Department waiting, and Jazzman Café areas under the “CHE-GUEST” network. Avoid sending private health information over unsecured public networks.
Bedside telephone Patients can dial extension 1313 from a patient phone or call 518-525-1881 from outside the hospital to arrange bedside telephone service. Ask the nurse if the patient has hearing-access phone needs.
Television and radio Patients may ask a nurse about TV hookup. Battery-operated radios and disc or tape players with headphones are allowed. Keep volume low and respect nearby patients.
Spiritual care Spiritual Care is listed at 518-525-1602. Ask the nurse to request chaplain support if the patient or family needs spiritual care.
Smoking policy St. Peter’s Health Partners prohibits smoking in indoor and outdoor areas owned, leased, or controlled by the hospital, including entrances and nearby grounds. Ask your care team about nicotine support if needed during admission.

Parking, arrival, and campus navigation

Plan extra time for parking, check-in, registration, elevators, unit directions, and department-specific entrances.

Main campus address

Use 315 S. Manning Blvd., Albany, NY 12208 for the main St. Peter’s Hospital campus.

Emergency arrival

For emergency symptoms, use emergency services or call 911. Follow posted signs for the Emergency Department entrance.

Scheduled procedures

For surgery, imaging, lab, cardiac, maternity, or specialty care, call ahead and ask which entrance, registration desk, and arrival time apply.

Security and assistance

Protective Services can be reached at 518-525-1522 for security-related help.

Arrival tip: Bring photo ID, insurance card, medication list, allergy list, referral/order if required, and your appointment instructions. Ask whether fasting, a driver, or pre-registration is required.

Before you go: patient and visitor checklist

Use this checklist to avoid delays at registration, billing, discharge, and follow-up.

Confirm the correct campus and entrance. St. Peter’s Hospital is at 315 S. Manning Blvd., but departments may use different entrances or check-in desks.
Bring ID and insurance. Bring photo ID, insurance card, pharmacy card, and any referral, order, or authorization paperwork.
Carry a medication and allergy list. Include prescriptions, over-the-counter medications, supplements, inhalers, injections, and recent changes.
Confirm visitor rules. General visiting hours are 9 a.m.-8 p.m., but unit-specific limits may apply.
Use MyChart for routine digital access. Use MyChart for routine portal access, but use Medical Records for complete formal copies.
Ask about costs before scheduled care. For planned services, request an estimate and verify insurance coverage, deductible, copay, and authorization.

Map and directions to St. Peter’s Hospital Albany NY

Use the map for general directions and call ahead if you need a specific department entrance or accessibility accommodation.

St. Peter’s Hospital
315 S. Manning Blvd.
Albany, NY 12208
Main: 518-525-1550

For emergency symptoms, call 911 or follow signs to the Emergency Department. For scheduled visits, confirm your entrance, department, and arrival time before leaving home.

Official links for St. Peter’s Hospital Albany NY

Use official St. Peter’s Health Partners pages for final confirmation because phone numbers, visiting rules, billing procedures, and records instructions can change.

Official hospital page

Open St. Peter’s Hospital page

  1. Confirm address, main phone, hours, services, and important numbers.
  2. Use the official page before visiting if services or phone numbers may have changed.

Emergency Department page

Open Emergency Department page

  1. Confirm emergency department location and 24-hour status.
  2. Call 911 for life-threatening emergencies.

Contact page

Open contact directory

  1. Use for department phone numbers including Emergency Department, Medical Records, Patient/Visitor Information, Security, and Volunteer Services.
  2. Choose the correct hospital campus before calling.

Visitation guidelines

Open visitation flyer

  1. Review general hours, visitor limits, and department-specific restrictions.
  2. Call the unit for current rules before visiting.

MyChart

Open MyChart page

  1. Use for routine portal access and Trinity Health MyChart sign-in.
  2. Do not use portal messaging for emergencies.

Medical records

Open medical records page

  1. Use for release-of-information instructions and authorization forms.
  2. Ask whether a fee applies for your request.

Billing information

Open billing information

  1. Use for billing customer service, payment options, estimates, benefit advocates, and financial-assistance routing.
  2. Prepare account number, insurance information, and date of service.

Financial assistance

Open financial assistance

  1. Review the financial assistance policy, application, and plain-language summary.
  2. Ask for help if you expect difficulty paying your bill.
Independent guide notice: This website is not St. Peter’s Hospital, St. Peter’s Health Partners, Trinity Health, an emergency service, a billing office, a medical-records department, or a medical provider. Use official hospital channels for final instructions, medical decisions, visitor rules, billing, and records.

St. Peter’s Hospital Albany NY FAQs

These questions focus on contact information, emergency care, visiting hours, MyChart, medical records, billing, financial assistance, parking, and patient resources.

1. What is the address of St. Peter’s Hospital in Albany, NY?
St. Peter’s Hospital is located at 315 S. Manning Blvd., Albany, NY 12208.
2. What is the main phone number for St. Peter’s Hospital Albany?
The main hospital phone number is 518-525-1550. Use this number for general hospital routing and non-emergency department connection.
3. What is the St. Peter’s Hospital Emergency Department phone number?
The St. Peter’s Hospital contact directory lists the Emergency Department at 518-525-1324. For life-threatening symptoms, call 911 immediately.
4. Is St. Peter’s Hospital open 24 hours?
Yes. The official St. Peter’s Hospital main location page lists the hospital as open 24 hours. Department hours and visitor access can still vary.
5. What are visiting hours at St. Peter’s Hospital?
St. Peter’s general visiting hours are listed as 9 a.m. to 8 p.m., seven days a week. Department-specific restrictions may apply, including Emergency Department, Women’s and Children’s, NICU, behavioral health, procedural areas, and SPARC rules.
6. How do I access MyChart for St. Peter’s Health Partners?
Use the official St. Peter’s Health Partners MyChart page. The sign-in may show Trinity Health branding because St. Peter’s Health Partners uses the Trinity Health MyChart system.
7. How do I request medical records from St. Peter’s Hospital?
Call Medical Records at 518-525-1212 or use the official St. Peter’s Health Partners Medical Records page. You may need to complete an authorization form and verify that you are authorized to receive the records.
8. Who do I call for St. Peter’s hospital billing questions?
For St. Peter’s hospital billing questions, call customer service at 855-652-1386. For St. Peter’s Medical Associates billing, call 855-652-1443.
9. Does St. Peter’s Health Partners offer financial assistance?
Yes. St. Peter’s Health Partners offers charity and discounted care, payment plans, benefit advocate help, and financial-assistance applications for qualifying patients. St. Peter’s Hospital benefit advocate help is listed at 518-525-1565, and Financial Assistance is listed at 518-525-6760.
10. What should I bring to St. Peter’s Hospital for an appointment or visit?
Bring photo ID, insurance card, medication list, allergy list, referral or order if required, appointment instructions, and any recent records your care team requested. Visitors should also confirm the unit’s current visitor rules before arriving.