St. Joseph’s Hospital Dignity Health: Contact & Patient Info

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Hospital Guide · Phoenix AZ · Dignity Health

St. Joseph’s Hospital Dignity Health contact, emergency access, patient portal, records, billing, visitor info, and campus map

St. Joseph’s Hospital and Medical Center is a Dignity Health/CommonSpirit hospital at 350 W Thomas Rd, Phoenix, AZ 85013. The main hospital phone number is 602-406-3000.

Use this page to quickly route the right task: emergency care, patient portal login, medical records, billing help, visitor planning, insurance questions, parking, campus wayfinding, specialty services, and patient safety steps before arriving.

Call Main Hospital: 602-406-3000 Official Hospital Page My Portal Medical Records
Medical emergency? Call 911 or go to the nearest emergency department. Do not use a website, portal message, email, or online form for chest pain, stroke symptoms, severe injury, trouble breathing, heavy bleeding, poisoning, loss of consciousness, or any life-threatening concern.
Hospital address 350 W Thomas Rd

Phoenix, AZ 85013.

Main phone 602-406-3000

Use for general hospital routing, departments, and patient information.

Hospital type Academic Hospital

Large not-for-profit hospital with major specialty institutes.

Emergency care Level I Trauma

The official profile lists a Level I trauma center verified by the American College of Surgeons.

Patient portal My Portal

Use My Portal by Dignity Health for lab results, medication history, upcoming appointments, and care summaries.

Medical records HIM Dept.

Requests route through Health Information Management at the Phoenix campus.

About St. Joseph’s Hospital and Medical Center in Phoenix

A practical patient guide for the Dignity Health/CommonSpirit hospital on West Thomas Road.

St. Joseph’s Hospital and Medical Center serves the Phoenix community and patients who travel for advanced specialty care. Its official profile describes the hospital as one of Arizona’s largest and most comprehensive not-for-profit academic hospitals.

The campus includes nationally recognized specialty programs and hospital-based resources, including Barrow Neurological Institute, Norton Thoracic Institute, Hernia Institute at St. Joseph’s, Orthopedic and Sports Medicine Institute, and Dignity Health Cancer Institute at St. Joseph’s.

Best first step: For hospital routing, call 602-406-3000. For emergency symptoms, call 911. For portal, records, billing, or visitor planning, use the direct sections below so you do not get routed through the wrong office.

St. Joseph’s Hospital contact directory

Use the main number for hospital routing, then ask for the department that matches your need.

Need Contact / route What to say or do
Main hospital 602-406-3000 Ask for patient information, department routing, visiting guidance, or the clinic/service line you need.
Emergency department Call 911 for life-threatening symptoms For emergency transport or immediate care, do not wait for portal messages or online callbacks.
Medical records 602-406-3357 Ask Health Information Management about record request forms, status, release authorization, fax, email, and ID requirements.
Patient portal support 844-274-8497 Use this for technical help with My Portal by Dignity Health login, setup, or region-link issues.
Billing and online bill pay Pay My Bill Use online bill pay, then call billing or your insurer if you need itemized statements, estimates, claims, or balance clarification.
Insurance verification Accepted insurance guide Verify benefits directly with your insurance company before scheduled procedures, imaging, admission, or specialist care.
Visitor questions Call main hospital before arrival Ask about the patient’s unit, visitor hours, overnight approval, safety restrictions, and current infection-control rules.

Emergency department, trauma care, and when to call 911

St. Joseph’s Phoenix includes emergency and trauma services, but emergency decisions should be immediate and symptom-based.

Call 911 now

Call 911 for chest pain, stroke symptoms, severe shortness of breath, major trauma, uncontrolled bleeding, poisoning, seizures, severe allergic reaction, or loss of consciousness.

Use the emergency entrance

The campus wayfinding guide identifies an Emergency Department and Emergency Department Entry on the hospital campus.

Bring essentials

Bring photo ID, insurance card, medication list, allergy list, emergency contact, advance directive if available, and recent discharge paperwork.

Do not delay care

For emergency symptoms, do not wait for a callback, portal response, online appointment, cost estimate, or insurance authorization.

Emergency billing note: Emergency care and hospital billing may involve separate hospital, physician, imaging, anesthesia, lab, or specialist bills. Ask billing for itemized statements after care if you need clarification.

Appointments, specialist visits, surgery check-in, and planned care

For non-emergency care, make sure you know whether your visit is hospital-based, clinic-based, imaging-based, surgical, or physician-office-based.

Confirm the exact location. St. Joseph’s campus includes multiple entrances, institutes, outpatient areas, medical office buildings, imaging areas, and hospital units. Confirm the building, suite, entrance, and check-in desk.
Verify referral and insurance requirements. Before specialty care, surgery, imaging, or admission, ask your insurer whether referral, prior authorization, network status, or facility authorization is required.
Prepare your documents. Bring photo ID, insurance card, medication list, allergies, recent test results, referral, authorization number, and prior imaging or records if requested.
Ask about arrival time. Surgical, imaging, labor and delivery, endoscopy, infusion, oncology, and specialist visits may require early arrival, fasting, lab work, or pre-registration.
Use the portal after the visit. My Portal may show portions of your record, lab results, medication history, upcoming appointments, and care summaries after processing.
Call script: “I have an appointment at St. Joseph’s Hospital and Medical Center. Which entrance, building, suite, parking area, and check-in desk should I use, and how early should I arrive?”

Hospital services, institutes, and specialty care

The official hospital profile lists a broad service mix. Use this section to route your search before calling.

Care area What it may include Patient routing tip
Barrow Neurological Institute Neurology, neurosurgery, brain and spine care, stroke/TIA-related care, epilepsy monitoring, and neuroscience services. Ask whether your visit is at the main hospital, Barrow Brain & Spine, outpatient clinic, imaging, or a surgical area.
Emergency and trauma Emergency medicine, trauma care, urgent hospital-based evaluation, and emergency department services. Call 911 for emergencies. For non-emergency instructions, call the main hospital.
Cancer care Dignity Health Cancer Institute at St. Joseph’s, radiation oncology, hematologic oncology, and related treatment support. Ask whether your appointment is for consultation, infusion, radiation, lab work, imaging, or follow-up.
Heart, vascular, and transplant Cardiology, heart and vascular care, interventional cardiology, cardiothoracic care, and transplant-related services. Verify physician office versus hospital testing or procedure location before arrival.
Norton Thoracic Institute Lung disease, thoracic disorders, pulmonary care, lung transplant, and advanced respiratory specialty care. Bring outside imaging and pulmonary records if requested by your care team.
Women’s, labor, delivery, and NICU Obstetrics and gynecology, labor and delivery, OB triage, antenatal care, and Level III neonatal intensive care. Call ahead for current entry rules, visitor rules, triage instructions, and where to park.
Surgery and procedures General surgery, hernia care, orthopedic services, neurosurgery, endoscopy, pre-op, PACU, and robotic/minimally invasive procedures. Follow fasting and medication instructions exactly and confirm arrival time the day before.
Imaging, lab, wound care, rehab Diagnostic imaging, clinical lab, wound care, radiation/oncology areas, rehabilitation, and support services. Ask whether your test requires authorization, fasting, contrast, prior records, or special preparation.

My Portal by Dignity Health: login, records, results, and support

My Portal helps patients stay connected before, during, and after a visit.

Portal link
My Portal by Dignity Health is the portal link used for Arizona Dignity Health hospitals excluding Yavapai Regional Medical Center.
Portal support
For technical help, call 844-274-8497.
What you may see
Lab results, medication history, upcoming appointments, care summaries, and portions of your medical record when available.
Proxy access
Patients may be able to give a trusted caregiver proxy access. If you do not see that option, ask Health Information Management or your care team.
Common login issue
If you get an error, make sure you are using the correct portal region link for Arizona/CommonSpirit care.
Portal limitation: The patient portal is not a substitute for emergency care, medical advice during active symptoms, complete legal medical-record requests, or immediate department routing.

Medical records at St. Joseph’s Hospital and Medical Center

Use Health Information Management for complete records, third-party releases, and formal record requests.

Decide what type of record you need. Choose patient access for your own records, or authorization to disclose records if records must be sent to another person, provider, attorney, school, insurer, employer, or organization.
Download the correct form. Use the Arizona medical records page and select the St. Joseph’s Hospital and Medical Center section for English or Spanish forms.
Complete the request clearly. Include patient name, date of birth, date range, document type, delivery method, recipient, and any legal representative documentation if needed.
Submit to Health Information Management. The official page lists St. Joseph’s Hospital and Medical Center HIM at 350 West Thomas Rd, Phoenix, AZ 85013. It also lists fax 602-406-4120 and questions line 602-406-3357.
Use the portal for summary access. My Portal may show part of your medical record, but a formal request may be needed for complete charts, billing records, imaging, legal use, or third-party disclosure.
Records privacy note: Bring or upload required identification. Parents, caregivers, attorneys, and representatives may need legal documentation, guardianship proof, power of attorney, or patient authorization.

Billing, insurance, estimates, price transparency, and financial assistance

Hospital billing can involve multiple bills. Start with online bill pay, then verify details with billing and your insurer.

Billing need Best route Practical step
Pay a hospital or doctor bill CommonSpirit Pay My Bill Use the account number from your statement and save payment confirmation.
Check insurance Accepted insurance guide Call your insurer to verify in-network status, benefits, prior authorization, deductible, coinsurance, and facility coverage.
Estimate planned care cost Billing, estimate tools, insurer, and ordering doctor Ask for procedure code, facility estimate, physician estimate, anesthesia estimate, imaging estimate, and whether separate bills apply.
Financial assistance Financial assistance page Review eligibility and ask for the correct Arizona/CommonSpirit application before bills go past due.
Itemized statement Billing department / statement contact Request an itemized bill if the balance, insurance adjustment, or patient responsibility is unclear.
Medical records for billing dispute Health Information Management Request relevant visit records, discharge summary, imaging reports, itemized bill, and insurance explanation of benefits.
Before scheduled procedures: Ask your doctor’s office and insurer whether prior authorization is complete. Hospital scheduling and insurance approval are related, but they are not the same thing.

Visitor information, patient safety, belongings, chapel, dining, and overnight rules

Visitor policies can change by unit, patient condition, infection-control status, and hospital operations.

Visitor hours

The official hospital profile states visitors are welcome between 5 a.m. and 10 p.m. Overnight visitation requires approval from the nurse manager, supervisor, or house manager.

Belongings

Bring essentials such as glasses, dentures, hearing aids, mobility devices, and grooming items. Leave valuables, jewelry, cash, credit cards, and important documents at home when possible.

Chapel and spiritual care

CommonSpirit visitor guidance notes most hospitals offer chapel space for reflection, prayer, and quiet support for people of all faiths.

Dining and campus help

The campus map identifies cafeteria, gift shop, Starbucks, chapel, waiting rooms, restrooms, security, main entry, and help-desk areas.

Call before visiting: ICU, NICU, labor and delivery, surgery recovery, emergency department, behavioral health, isolation, and trauma areas may have stricter visitor rules.

Location, parking, entrances, and campus map

The campus is large. Confirm the exact entrance before arriving for a procedure, specialist appointment, birth center visit, or emergency.

St. Joseph’s Hospital and Medical Center

350 W Thomas Rd
Phoenix, AZ 85013
Main: 602-406-3000

Use this map for the main campus. Ask your department whether to use the main entry, emergency department entry, labor and delivery entry, outpatient imaging entrance, or a medical office building.

Campus wayfinding notes

  • The campus guide identifies parking garages near the main hospital area.
  • Emergency Department and Emergency Department Entry are marked separately from the main entry.
  • Labor and Delivery, Outpatient Imaging, Marley Lobby, Barrow Brain & Spine, radiation oncology, and medical records appear as separate wayfinding points.
  • The campus guide also notes free Wi-Fi for patients, visitors, and staff.

Official source checklist for this hospital guide

Use these pages for current confirmation before medical, financial, or travel decisions.

Source What it verifies When to use it
Official hospital profile Address, main phone, hospital overview, services, resources, visitor hours, portal, records, and bill-pay links. Use first for hospital identity, contact, and service routing.
Arizona medical records St. Joseph’s medical-record request forms, HIM address, fax, phone number, and office hours. Use for formal records, third-party disclosures, and billing-record requests.
Arizona patient portal My Portal link, portal support phone, portal access, proxy information, and common region-link login issue. Use for lab results, medication history, appointments, summaries, and login help.
Visitor guidelines Visitor planning, belongings guidance, chapel, dining, patient safety, and helpful patient-resource links. Use before visiting a patient or planning an inpatient stay.
Accepted insurance guide Insurance guidance, coverage verification reminders, prior authorization notes, and billing-support routing. Use before scheduled services, imaging, surgery, admission, or specialist care.
Financial assistance Financial-assistance policy overview, eligibility context, and application guidance for uninsured or underinsured patients. Use when medical bills or planned care costs may be difficult to pay.
Pay My Bill Online bill-pay route for hospital, doctor visit, and other CommonSpirit bills. Use when paying a statement or locating billing resources.
Campus map PDF Campus address, phone, parking, entrances, Emergency Department, medical records location, cafeteria, chapel, and wayfinding points. Use before driving to the campus or finding a specific entrance.
Independent guide notice: This website is not Dignity Health, CommonSpirit Health, St. Joseph’s Hospital and Medical Center, Barrow Neurological Institute, an insurer, a billing office, or a medical provider. Always confirm urgent, medical, billing, insurance, visitor, portal, and records questions with official hospital sources.

St. Joseph’s Hospital Dignity Health FAQs

These questions focus on contact details, emergency care, patient portal, medical records, billing, insurance, visitor rules, parking, and hospital services.

1. What is the address of St. Joseph’s Hospital Dignity Health in Phoenix?
St. Joseph’s Hospital and Medical Center is located at 350 W Thomas Rd, Phoenix, AZ 85013.
2. What is the main phone number for St. Joseph’s Hospital and Medical Center?
The main hospital phone number is 602-406-3000. Use it for general routing, department transfer, patient information, and hospital questions.
3. Is St. Joseph’s Hospital in Phoenix an emergency hospital?
Yes. The hospital provides emergency and trauma care, and its official profile lists a Level I trauma center verified by the American College of Surgeons. For life-threatening symptoms, call 911.
4. How do I access the Dignity Health patient portal for St. Joseph’s?
Use My Portal by Dignity Health for Arizona/CommonSpirit patients. The portal can show portions of your health record, lab results, medication history, upcoming appointments, and care summaries when available.
5. Who do I call for St. Joseph’s Hospital medical records?
Call Health Information Management at 602-406-3357 for medical-record questions. The official records page also lists fax 602-406-4120 and the mailing or in-person address at 350 West Thomas Rd, Phoenix, AZ 85013.
6. What specialty services are available at St. Joseph’s Hospital Phoenix?
The official hospital profile lists major programs including Barrow Neurological Institute, Norton Thoracic Institute, Dignity Health Cancer Institute at St. Joseph’s, hernia care, orthopedics and sports medicine, trauma, women’s care, imaging, wound care, and other specialties.
7. What are visitor hours at St. Joseph’s Hospital and Medical Center?
The official hospital profile states visitors are welcome between 5 a.m. and 10 p.m. Overnight visitation is allowed only with approval from the nurse manager, supervisor, or house manager. Call the unit before visiting because restrictions can vary.
8. How do I pay a St. Joseph’s Hospital bill?
Use the CommonSpirit Pay My Bill page for hospital, doctor visit, or related bills. Keep your billing statement and account number nearby, and request an itemized statement if charges are unclear.
9. Does St. Joseph’s Hospital accept my insurance?
CommonSpirit says coverage details vary by location and recommends verifying insurance coverage directly with your insurance provider. For scheduled care, confirm eligibility, prior authorization, deductible, coinsurance, and facility network status before the visit.
10. Where should I park or enter at St. Joseph’s Hospital Phoenix?
Use the campus map and call the department before arrival. The campus has multiple parking areas and entrances, including main entry, emergency department entry, labor and delivery entry, outpatient imaging, medical records, and specialty institute areas.