Rady’s Children’s Hospital: Pediatric Care & Info

by
San Diego, California · Pediatric Hospital Guide · Updated September 2026

Rady Children’s Hospital address, phone, map, emergency care, appointments, MyChart, records, billing, parking, and visitor help

Rady Children’s Hospital-San Diego is a pediatric hospital at 3020 Children’s Way, San Diego, CA 92123. The main phone number is 858-576-1700, and the emergency care center phone is 858-966-8005.

This guide helps families quickly choose the right next step for pediatric emergency care, urgent care, appointments, referrals, MyChart, medical records, billing, financial assistance, parking, visitor rules, and hospital-stay preparation.

Call Main: 858-576-1700 Emergency Center: 858-966-8005 Open MyChart Main Campus Info
Emergency safety note: If your child needs immediate medical attention and you cannot safely transport your child, call 911. For Rady Children’s Emergency Care Center arrival questions, call 858-966-8005. Do not use MyChart or online forms for emergencies.
Main hospital address 3020 Children’s Way

San Diego, CA 92123. Use this for the main hospital campus, GPS, rideshare, records, and billing paperwork.

Main phone 858-576-1700

Use for general hospital information, operator help, department routing, and campus questions.

Emergency center 858-966-8005

Sam S. and Rose Stein Emergency Care Center, 3020 Children’s Way, 1st Floor. Listed as open 24/7.

Customer service & referrals 800-788-9029

Families seeking access to Rady Children’s and affiliated physicians can use this toll-free number.

MyChart help 877-902-4278

Use for Rady Children’s MyChart questions. Email support is listed as mychart@rchsd.org.

Hospital billing 858-966-4912

Use for Rady Children’s Hospital-San Diego bills. Email listed: pfscustomerservices@rchsd.org.

Start here: choose the right Rady Children’s action

Use this decision table before driving to campus, calling billing, sending records, using MyChart, or preparing for a hospital visit.

Family need Best action Prepare before you call or go
Life-threatening emergency Call 911 if safe transport is not possible. For Rady’s pediatric emergency center, call 858-966-8005. Child’s age, symptoms, time symptoms started, medications, allergies, recent injury, and any poison or medication exposure.
Emergency visit but safe to drive Go to the Sam S. and Rose Stein Emergency Care Center at 3020 Children’s Way, 1st Floor. Photo ID, insurance card, medication list, preferred pharmacy, and caregiver contact information.
Minor illness or injury Check Rady Children’s urgent care and wait-time pages before choosing urgent care or the emergency department. Symptoms, fever history, hydration, breathing status, injury details, and pediatrician contact information.
Specialty appointment Use your referral instructions, Find a Doctor, Customer Service, or the specialty department route. Referral, records, test results, imaging, insurance authorization, and parent or legal guardian information.
Medical records Request records through MyChart when possible. If not available, submit a written authorization. Patient name, date of birth, dates of service, requested records, purpose, recipient, and legal signature.
Hospital bill question Match the bill type first: hospital, physician specialty, or primary care. Guarantor number, date of service, insurance EOB, payment receipt, and financial-assistance questions.

Rady Children’s Hospital contact directory

Different Rady Children’s departments use different phone numbers. Use this directory so families do not call the wrong office.

Department or need Phone / email Use it for
Main hospital 858-576-1700 General hospital information, campus routing, operator help, and department connection.
Emergency Care Center 858-966-8005 Pediatric emergency care at 3020 Children’s Way, 1st Floor.
Customer Service & Referrals 800-788-9029 / 858-966-4096
refsvc@rchsd.org		 Access questions, referral guidance, pediatric resources, patient experience routing, and family support.
Central Referrals & Authorizations 858-966-7546
Fax: 858-966-4051		 Referral and authorization coordination when a plan or specialist requires approval.
Medical Records 858-966-5906 Medical record requests, written authorization questions, and release-of-information routing.
MyChart support 877-902-4278
mychart@rchsd.org		 Login help, enrollment questions, account access, and portal support.
Hospital billing 858-966-4912
pfscustomerservices@rchsd.org		 Bills from Rady Children’s Hospital-San Diego, especially if the guarantor number begins with “F.”
Physician billing 858-309-6290 / 858-966-5420
mpfcustomerservice@rchsd.org		 Bills from Rady Children’s Specialists of San Diego, especially if the guarantor number begins with “S.”
Primary care billing 858-502-1100
RCPMS_PFSQuestions@rchsd.org		 Children’s Primary Care Medical Group bills, especially if the guarantor number begins with “4.”
Financial Assistance 858-966-4005 Discount payment plans, financial assistance, government-sponsored benefit questions, and application help.

Google map, main campus address, parking, and arrival help

Rady Children’s main hospital campus is located at 3020 Children’s Way. Construction and parking demand can affect arrival time, so plan extra time for appointments.

Rady Children’s Hospital-San Diego
3020 Children’s Way
San Diego, CA 92123
Main: 858-576-1700

Use this embedded Google map for route planning only. For emergency symptoms, call 911 if you cannot safely transport your child or call the Emergency Care Center at 858-966-8005 for arrival guidance.

Main campus parking

Rady Children’s says main campus parking is limited to patients and those involved in direct patient care during campus development work.

Parking help button

Visitor exit lane pay stations and pay-on-foot stations are connected to 24/7 call-center assistance through the “Push For Help” button.

ADA parking help

The parking page states ADA complimentary parking is handled through call-center service; provide ADA placard information when exiting.

Outpatient procedure parking

The OPC directions PDF says to park in the South Visitor Parking Garage at 2929 Children’s Way for outpatient procedure center instructions.

Pediatric emergency care at Rady Children’s

The Sam S. and Rose Stein Emergency Care Center is dedicated to children and is listed as open 24 hours a day, seven days a week.

Call 911 when needed: If your child needs immediate medical attention and you cannot safely transport your child to the hospital, call 911 immediately.
Emergency location
Sam S. and Rose Stein Emergency Care Center, 3020 Children’s Way, 1st Floor, San Diego, CA 92123.
Emergency phone
858-966-8005. Fax listed for the emergency care center: 858-966-7433.
Hours
Emergency care is listed as available 24 hours a day, seven days a week.
Trauma note
Rady Children’s describes the emergency care center as the only Level 1 pediatric trauma center in San Diego County.
Decide whether to call 911. Call 911 if breathing, consciousness, severe injury, seizure, poisoning, major bleeding, or safe transport is a concern.
Use the emergency entrance when directed. Go to 3020 Children’s Way, 1st Floor. Follow campus signs for emergency care and ask staff for immediate help if symptoms are worsening.
Bring essential information. Bring medications, allergies, insurance card, parent or guardian ID, recent discharge notes, pediatrician name, and details about when symptoms started.
Use MyChart later, not for emergencies. MyChart is useful for records and follow-up, but urgent symptoms should be handled by 911, emergency care, or direct phone contact.
Emergency sign Why it matters What to do
Trouble breathing Breathing problems can worsen quickly in children. Call 911 if transport is unsafe; otherwise go to emergency care immediately.
Seizure, fainting, or altered consciousness These symptoms can require urgent monitoring and testing. Call emergency services or go to the emergency department.
Severe injury or possible trauma Children may need pediatric trauma evaluation, imaging, or specialty care. Use 911 for unsafe transport or go to the pediatric emergency center.
Poisoning or medication ingestion Treatment depends on timing, amount, substance, and child’s weight. Bring packaging and call emergency guidance or poison control as directed.
Dehydration or repeated vomiting Children can become dehydrated faster than adults. Call your doctor, urgent care, or emergency care depending on severity and age.
Mental health crisis Safety planning and urgent pediatric behavioral health support may be needed. Use emergency services if there is immediate danger or call ahead for crisis-care direction.

Emergency room or urgent care?

Rady Children’s provides emergency care and also lists urgent care options. The right choice depends on symptom severity, age, safety, and whether the child needs immediate stabilization.

Choose When it may fit Before you go
Emergency Care Center Breathing trouble, serious injury, seizure, poisoning, severe pain, dehydration concern, major bleeding, or symptoms that feel unsafe to wait. Call 911 if safe transport is not possible. Otherwise bring medication list, allergies, ID, insurance, and symptom timeline.
Urgent care Minor injuries or illnesses that need same-day care but do not appear life-threatening. Check Rady Children’s wait times and urgent care locations, then bring insurance, medications, and pediatrician information.
Primary care pediatrician Routine follow-up, mild symptoms, medication refills, forms, school notes, or chronic-condition check-ins. Use MyChart or the pediatrician’s office instructions if your child is already established with that practice.
Specialty clinic Referral-based care such as cardiology, orthopedics, oncology, neurology, gastroenterology, or surgery planning. Confirm referral, authorization, records, imaging, labs, and department-specific forms.
Helpful question: “My child is __ years old. Symptoms started __. Current symptoms are __. Is this appropriate for urgent care, the emergency department, or our pediatrician?”

Appointments, referrals, and what to bring

Appointment steps depend on whether your child is visiting a primary care office, specialty clinic, procedure center, diagnostic department, or emergency care center.

Find a doctor

Open Find a Doctor

  1. Search by specialty, condition, provider name, or location.
  2. Confirm whether a referral or authorization is needed.
  3. Ask where the appointment is located on or off campus.

Customer service and referrals

Open Rady contact page

  1. Use 800-788-9029 or 858-966-4096 for access questions.
  2. Ask which department should handle the condition.
  3. Verify insurance, authorization, and records requirements.

MyChart scheduling

Open MyChart

  1. Sign in with the child’s authorized MyChart account.
  2. Schedule or reschedule eligible appointments.
  3. Complete questionnaires, consents, or check-in steps when available.

Patient intake form

Open patient and visitor resources

  1. Download the intake form when requested.
  2. Bring completed paperwork to reduce check-in delay.
  3. Carry medication and allergy information for every visit.
Confirm the exact location. Rady Children’s has main campus, clinic, diagnostic, urgent care, and satellite locations. Check the building, floor, parking garage, and check-in desk before leaving.
Bring the right adult. A parent, legal guardian, or authorized caregiver may be needed for consent, registration, procedures, and access to medical information.
Bring insurance and records. Bring insurance card, referral, authorization, prior test results, imaging, immunization history, medication list, allergy list, and any discharge paperwork.
Use MyChart for follow-up. MyChart can help with test results, notes, messages, refills, payments, and some appointment actions after the visit.

Pediatric programs and services at Rady Children’s

Rady Children’s lists a broad pediatric service directory. This table summarizes high-intent service areas families commonly search for before calling.

Program or service area What it helps with Planning note
Emergency Medicine Pediatric emergency care, injury, severe illness, trauma, urgent evaluation, and 24/7 emergency access. Use 911 if safe transport is not possible; otherwise use the Emergency Care Center route.
Urgent Care Minor injuries and illnesses that need prompt care but are not clearly life-threatening. Check current locations and wait times before choosing urgent care.
Heart Institute / Cardiology Congenital and acquired heart disease, fetal cardiology concerns, cardiac imaging, rhythm problems, and heart specialty follow-up. Cardiology contact listed on the specialty page: 858-966-5855.
Cancer and Blood Disorders Pediatric oncology, hematology, blood disorders, treatment planning, and specialty care coordination. Ask what outside records, pathology, scans, labs, and insurance authorization are needed.
Orthopedics and Scoliosis Bone, joint, spine, scoliosis, sports injury, orthopedic surgery, and follow-up care. Bring prior X-rays, MRI, CT, splinting notes, physical therapy notes, and injury date.
Neonatology / NICU Newborn intensive care, premature infants, high-risk newborns, and specialty newborn follow-up. Ask what maternal, birth, and hospital-transfer records are needed.
Neurology and Neurosurgery Seizures, headaches, neurologic symptoms, brain/spine concerns, and surgical evaluation when needed. Bring seizure logs, videos, imaging, EEG reports, medication history, and emergency records.
Gastroenterology, Hepatology & Nutrition Digestive, liver, nutrition, feeding, growth, abdominal pain, and chronic GI concerns. Bring growth records, diet history, stool pattern, lab results, imaging, and medication trials.
Behavioral Health and Autism Services Mental and behavioral health, autism, neurodevelopment, family support, assessment, and related therapies. Ask about referrals, intake forms, school records, IEP/504 documents, and caregiver questionnaires.
Radiology, Surgery, Rehabilitation and Therapy Imaging, surgical procedures, outpatient procedure planning, rehabilitation, physical therapy, occupational therapy, and speech-language services. Confirm fasting rules, check-in location, anesthesia needs, parking garage, and post-visit restrictions.

MyChart at Rady Children’s

Rady Children’s MyChart gives parents and authorized caregivers secure online access to portions of a child’s health information and communication tools.

What MyChart can do

  • Review test or lab results.
  • Schedule and reschedule eligible in-person appointments.
  • Check in for outpatient in-person or virtual appointments.
  • Complete patient questionnaires.
  • Sign electronic consents.
  • Read notes from the care team.
  • Pay balances or co-pays.

MyChart Bedside

MyChart Bedside can provide access to information during a Rady Children’s emergency department, urgent care, or inpatient admission through the MyChart account.

Privacy and age rules

Caregiver access can vary by patient age. Teenagers’ health information privacy is protected by law, and children should set up a separate MyChart account starting at age 12.

Support contact

For MyChart help, call 877-902-4278 or email mychart@rchsd.org.

Do not use MyChart for emergencies. MyChart is useful for results, messages, forms, and account tasks, but emergency symptoms need 911, direct phone contact, urgent care, or emergency department care.

Medical records, vaccine proof, and release requests

Rady Children’s says records can be requested through MyChart when available. If MyChart cannot be used, families must submit a written request.

Record need Best route Information to include
Request records through MyChart Use the Rady Children’s MyChart record request path when the account supports it. Patient identity, visit dates, record type, recipient, and reason for disclosure.
Written authorization Complete the Authorization for Use or Disclosure of Health Information form if MyChart is not available. Patient full name, date of birth, requested information, dates of service, purpose, recipient, expiration date if desired, and legal signature.
Legal, CPS, copy service, or agency requests Use the Health Information Management physical address listed by Rady Children’s. Proper authorization, requesting party details, legal basis, and destination instructions.
Continuity of care Ask the receiving doctor or facility what records they need and how they want them sent. Discharge summaries, labs, imaging reports, operative notes, medication list, allergies, and immunization records.
Medical records office Rady Children’s Business Center, 5898 Copley Drive, San Diego, CA 92111. Office hours are listed as 8:00 am to 4:30 pm, Monday through Friday. Call before visiting in person.

Billing, price transparency, and financial assistance

Families may receive more than one bill depending on whether the charge is from hospital services, physician specialty services, or primary care.

Hospital bill

If the guarantor number begins with “F,” Rady Children’s identifies it as a hospital-services bill. Call 858-966-4912 or email pfscustomerservices@rchsd.org.

Physician specialty bill

If the guarantor number begins with “S,” use Rady Children’s Specialists billing: 858-309-6290, 858-966-5420, or mpfcustomerservice@rchsd.org.

Primary care bill

If the guarantor number begins with “4,” use Children’s Primary Care Medical Group billing: 858-502-1100 or RCPMS_PFSQuestions@rchsd.org.

Financial assistance

For financial assistance, call 858-966-4005. Rady Children’s says eligibility is based on family income and need, and certain insured patients with high medical costs may also be eligible.

Billing task What to check Why it matters
Pay as guest Use the official bill-pay page or MyChart account. Useful when paying a bill on behalf of a patient.
Use MyChart MyChart may allow balance or co-pay payments. Keeps payments, messages, results, and appointments in one secure account.
Financial assistance application Ask about discount payment plans, low-cost insurance, or government-sponsored benefit programs. Families without insurance or with high medical costs may have options.
Denied financial assistance Review the Hospital Bill Complaint Program instructions on the Rady billing page. California has a complaint program for disputed hospital financial assistance decisions.
Billing call script: “My child’s guarantor number starts with __. The date of service is __. I need help understanding the charge, insurance adjustment, balance, payment options, or financial assistance eligibility.”

Visitor rules and Partners in Care

Rady Children’s visitor rules can change depending on respiratory viruses and hospital safety needs. Always call before visiting if timing or visitor access is important.

Visit setting Listed rule Family planning note
Hospital and clinics Rady Children’s currently restricts visitors to Partners in Care for the hospital and clinics. Partners in Care must follow infection-control rules, screening, hand hygiene, and approved face-covering instructions.
Inpatient units Patients can have up to four Partners in Care, with only two at the bedside at one time. Choose the primary caregivers before arrival to reduce confusion.
Surgical procedures Only one parent or guardian is requested to accompany the patient and be in the waiting room; a second person may be allowed with leadership approval. Ask the surgical team before bringing additional family members.
Clinic and diagnostic appointments Patients are asked to have no more than one parent or guardian with them at a time; a second person may be allowed with clinic leadership approval. Check before the appointment if two caregivers are needed for consent, mobility, language, or behavioral support.
Visiting hours Rady Children’s says visiting hours may change during the year depending on viruses circulating in the community. Call before visiting, especially during respiratory-virus season or outbreak periods.

Preparing for a hospital stay

The Rady Children’s Family Guide focuses on safety, family-centered care, confidentiality, information, and resources. Use this checklist before an admission or planned procedure.

Bring for admission

  • Parent or guardian photo ID.
  • Insurance card and authorization details.
  • Medication names, doses, and schedules.
  • Allergy list and prior reaction details.
  • Recent discharge summaries or specialist records.

Ask the care team

  • Who is the main doctor today?
  • What tests are pending?
  • What symptoms would change the plan?
  • When should the family expect updates?
  • What must happen before discharge?

Discharge planning

The Family Guide highlights discharge topics such as when to call the doctor, follow-up appointments, medication instructions, and special instructions needed to keep the child healthy.

Questions or concerns

If there are quality-of-care or safety concerns, the Family Guide says to speak with the nurse first; if unavailable, ask for the charge nurse or manager.

Discharge notebook: Write down diagnosis, tests done, tests pending, medication schedule, food/activity restrictions, school note needs, follow-up appointments, warning signs, and which phone number to call after going home.

Official PDFs and forms families may need

Rady Children’s provides downloadable guides and forms for family preparation, emergency planning, intake, financial assistance, and directions.

Official resource What it helps with When to use it
Family Guide PDF Hospital-stay expectations, admissions, safety, care team, discharge, questions, concerns, maps, parking, and frequently called numbers. Before admission, surgery, longer hospital stay, or when a family needs orientation.
Patient Intake Form Basic patient and visit information needed before hospital or clinic care. Print and bring when requested to reduce check-in delays.
Financial Assistance documents Financial Assistance Program application, brochure, patient notice, policy, and multilingual resources. If uninsured, underinsured, facing high medical costs, or worried about paying in full.
Outpatient Procedure Center directions PDF OPC parking in South Visitor Parking Garage, rate notes, and early-morning check-in directions. Before an outpatient procedure or early check-in.
Medical Records page MyChart record requests, written authorization, Spanish instructions, required request details, and HIM office location. When sending records to another provider, legal representative, school, or insurance plan.

Official source checklist for this guide

This page summarizes high-intent official details so families can find contact numbers, emergency routing, records, billing, parking, and visitor information without opening many tabs.

Official page What it verifies When to open it
Contact Us Main address, main phone, referrals, medical records, billing, physician billing, primary care billing, and customer service numbers. When calling the correct department matters.
Emergency Medicine 911 instruction, pediatric emergency care, Level 1 pediatric trauma note, and 24/7 emergency services. For emergency decision-making and ER information.
Emergency & Urgent Care Emergency Care Center address, phone, fax, hours, urgent care links, wait times, and symptom checker links. When deciding ER vs urgent care.
Main Campus Main campus location, wayfinding, campus map, parking information, emergency care, urgent care, outpatient lab, and specialty building references. Before driving to campus.
Parking Campus development parking limits, 24/7 parking call-center help, ADA parking process, and parking questions email. Before appointments, procedures, or long visits.
MyChart Information MyChart features, MyChart Bedside, caregiver access, teen privacy, enrollment, phone, and email support. For portal access and online care management.
Medical Records Record request route, MyChart option, written authorization requirements, HIM address, and office hours. When records must be sent or copied.
Help Paying Your Bill Pay as guest, MyChart bill access, hospital billing, physician billing, primary care billing, and complaint program information. When the family receives a bill or needs payment help.
Financial Assistance Eligibility overview, discount payment plans, insurance concerns, application documents, phone, hours, and mailing address. If payment, insurance, or medical-cost concerns exist.
Programs & Services Pediatric program directory, featured services, specialty categories, urgent care, emergency department, and telemedicine links. When choosing the right specialty department.
Independent guide notice: USHospitalGuides.com is not Rady Children’s Hospital-San Diego, not Rady Children’s Health, not a medical provider, and not an emergency service. Use official Rady Children’s phone numbers, MyChart, and website pages for final medical, appointment, billing, parking, and visitor decisions.

Important pediatric health and safety notice

This guide helps with contact, location, scheduling, records, billing, parking, and hospital preparation. It does not replace medical advice, diagnosis, triage, or treatment.

Do not rely on online information for emergency triage. Breathing difficulty, poisoning, trauma, seizures, severe allergic reaction, dehydration, altered consciousness, uncontrolled bleeding, severe pain, or any unsafe transport situation needs immediate professional medical help.

Rady Children’s Hospital FAQs

These questions focus on Rady Children’s address, phone numbers, emergency care, urgent care, appointments, MyChart, records, billing, financial assistance, parking, and visitor rules.

1. What is the address for Rady Children’s Hospital-San Diego?
The main campus address is 3020 Children’s Way, San Diego, CA 92123. Use this address for the main hospital, emergency care center, campus navigation, rideshare, and most hospital-related paperwork.
2. What is the main phone number for Rady Children’s Hospital?
The main phone number is 858-576-1700. Use it for general hospital information, department routing, operator help, and campus questions.
3. What is the Rady Children’s Emergency Care Center phone number?
The emergency care center phone number is 858-966-8005. The emergency care center is listed at 3020 Children’s Way, 1st Floor, San Diego, CA 92123.
4. Is Rady Children’s Emergency Care Center open 24 hours?
Yes. Rady Children’s lists the Sam S. and Rose Stein Emergency Care Center as available 24 hours a day, seven days a week.
5. Should I call 911 or go to Rady Children’s Emergency Care Center?
If your child needs immediate medical attention and you cannot safely transport your child, call 911. If safe transport is possible, use the emergency center route and call 858-966-8005 if you need arrival guidance.
6. How do I access Rady Children’s MyChart?
Open the official Rady Children’s MyChart portal. MyChart can help with test results, eligible appointment scheduling, check-in, questionnaires, consents, care team notes, outpatient communication, and payments. For help, call 877-902-4278 or email mychart@rchsd.org.
7. How do I request medical records from Rady Children’s?
Request records through MyChart when possible. If MyChart cannot be used, submit a written authorization with the patient’s full name, date of birth, requested information, dates of service, purpose, recipient, expiration date if desired, and legal signature.
8. Who do I call for a Rady Children’s hospital bill?
For Rady Children’s Hospital-San Diego bills, call 858-966-4912 or email pfscustomerservices@rchsd.org. Rady’s billing page says hospital guarantor numbers begin with “F.”
9. Does Rady Children’s offer financial assistance?
Rady Children’s lists financial assistance and discount payment plan options for eligible patients. Call 858-966-4005 for financial assistance questions and current application guidance.
10. What visitor rules should families know before going to Rady Children’s?
Rady Children’s currently limits visitors to Partners in Care for the hospital and clinics. Inpatient patients may have up to four Partners in Care, with only two at the bedside at a time. Clinic, diagnostic, and surgical settings may have tighter limits, so call before visiting.