Aurora, Colorado · Pediatric Hospital Guide · Updated September 2026
Children’s Hospital Colorado address, ER, appointments, MyChart, records, billing, parking, pharmacy, and visitor help
Children’s Hospital Colorado, often searched as Colorado Children’s Hospital, has its main hospital at 13123 East 16th Avenue, Aurora, CO 80045 on the Anschutz Medical Campus. The main phone number listed for the campus is 720-777-1234.
This guide helps families quickly find emergency care, outpatient appointment steps, MyChart access, medical records, billing help, cost estimates, parking, pharmacy, visitor rules, and practical preparation tips before visiting.
Emergency warning: For a life-threatening emergency, call 911 or go to the nearest emergency department. Children’s Hospital Colorado lists pediatric emergency rooms as open 24/7, including the Anschutz Medical Campus emergency care location.
Main campus
13123 E. 16th Ave.
Aurora, CO 80045. Use this address for the Anschutz Medical Campus, main hospital visits, ER, and inpatient navigation.
Main phone
720-777-1234
Use for hospital routing, appointment changes, radiology scheduling questions, room transfers, and general direction.
ParentSmart Healthline
720-777-0123
Official site describes caring pediatric nurses available 24/7 to help answer questions and guide care decisions.
Emergency care
24/7
Emergency Care at the Anschutz campus is listed Monday through Sunday, 24/7.
Outpatient care
By appointment
Anschutz outpatient care is listed Monday through Friday, 8:00 a.m. to 5:00 p.m.; Saturday and Sunday closed.
MyChart help
720-777-6939
Use for Children’s Colorado MyChart login, text notification, and portal-access questions.
Start here: choose the right Children’s Hospital Colorado action
Use this quick table before calling, booking online, using MyChart, requesting records, driving to the ER, or planning a campus visit.
| Family need | Best action | Prepare before you call or go |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the nearest ER. | Child’s age, symptoms, medications, allergies, injury details, seizure history, and insurance card if available. |
| Specialty appointment | Use the official scheduling page or call 720-777-1234 if the specialty is not listed. | Referral, diagnosis, insurance plan, prior imaging, lab results, and preferred location. |
| More than one specialist | Call the Multiple Appointment Resource Team at 720-777-3400. | All specialties needed, provider names, travel dates, school schedule, and referral documents. |
| Current doctor follow-up | Schedule through MyChart when the visit type is available. | Child proxy access, provider name, prior appointment date, and short question list. |
| Medical records | Use the online records tool, MyChart, or Release of Information Department. | Patient name, date of birth, dates of service, recipient, delivery method, and signed authorization if needed. |
| Billing or cost estimate | Call Patient Financial Services, estimate specialists, or financial counselors depending on the need. | Account number, insurance card, planned service, guarantor details, explanation of benefits, and visit date. |
Children’s Hospital Colorado contact numbers, hours, and campus details
Use the main hospital line when you are unsure which department to call. Use direct numbers for records, billing, MyChart, pharmacy, lab, and cost-estimate questions.
| Contact item | Current detail | Use it for |
|---|---|---|
| Official hospital name | Children’s Hospital Colorado | Hospital records, insurance, referrals, maps, appointment scheduling, and billing. |
| Common search phrase | Colorado Children’s Hospital | Families may use this wording when looking for the official Children’s Hospital Colorado campus. |
| Main campus | 13123 East 16th Avenue, Aurora, CO 80045 | Anschutz hospital visits, emergency department, inpatient rooms, outpatient clinics, lab, imaging, pharmacy, and parking. |
| Main hospital phone | 720-777-1234 | General routing, appointment changes, department connection, radiology questions, and patient-room transfer requests. |
| Toll-free line | 1-800-624-6553 | General Children’s Colorado contact access when calling from outside the local area. |
| ParentSmart Healthline | 720-777-0123 | 24/7 pediatric nurse guidance for care questions, after-hours concerns, and deciding what level of care may fit. |
| MyChart help desk | 720-777-6939 · mychart@childrenscolorado.org | Portal login, MyChart messaging, text notification setup, and account support. |
| Medical records | 720-777-4259 · Fax 720-777-7251 | Anschutz Release of Information questions, request status, and records-processing support. |
| Patient Financial Services | 720-777-6422 · PFS@childrenscolorado.org | Hospital bill questions, payments, payment arrangements, and billing statement review. |
| Cost estimates | 720-777-0720 | Estimate help for certain scheduled services, procedures, tests, and prepayment questions. |
| Financial counselors | 720-777-7001 | Financial assistance, government-support options, charity programs, and help paying medical bills. |
| Campus service | Listed availability | Family planning note |
|---|---|---|
| Emergency Care | Monday–Sunday: 24/7 | Use the nearest ER or 911 when every minute matters. |
| Outpatient Care | By appointment · Monday–Friday: 8:00 a.m.–5:00 p.m. · Saturday–Sunday: Closed | Confirm clinic location, building, check-in time, and referral needs before arriving. |
| Outpatient Lab | Monday–Friday: 7:00 a.m.–5:30 p.m. · Saturday–Sunday: 8:00 a.m.–12:00 p.m. | Call 720-777-0001 to schedule lab services when required. |
| Outpatient X-ray | Referral required · Monday–Sunday: 24/7 | Call 720-777-1234 to schedule other radiology services. |
| Outpatient Pharmacy | Monday–Friday: 8:00 a.m.–8:00 p.m. · Saturday: 9:00 a.m.–5:00 p.m. · Sunday: 9:00 a.m.–1:00 p.m. | Call 720-777-8550 for pharmacy questions and discharge prescription help. |
| Patient Financial Services | Monday, Tuesday, Thursday, Friday: 8:00 a.m.–4:30 p.m. · Wednesday: 9:00 a.m.–4:30 p.m. | Use for hospital billing, payment plans, and statement questions. |
Official Children’s Hospital Colorado links and micro-steps
Use official links for live actions. Each card explains what to do after the page opens.
Anschutz Medical Campus
- Confirm address, phone, parking, current campus services, and security screening notes.
- Review outpatient, lab, X-ray, pharmacy, gift shop, and family resource details.
- Check parking and entrance details before leaving home.
Schedule an appointment
- Select the specialty or department when available.
- Call 720-777-1234 if the specialty you need is not listed.
- Use MyChart for follow-up scheduling with a current doctor.
Emergency and urgent care
Open urgent and emergency care
- Use 911 or the nearest ER for life-threatening emergencies.
- Use urgent care for non-life-threatening needs when the pediatrician is unavailable.
- Call ParentSmart Healthline at 720-777-0123 for 24/7 nurse guidance.
MyChart portal
- Sign up by phone when scheduling or with a team member during a visit.
- Use MyChart for appointments, results, refillable prescriptions, visit summaries, and messages.
- Remember teen access rules can limit parent portal access.
Medical records
- Use the online request tool, MyChart, or printed authorization form.
- Prepare patient details, dates of service, recipient, and guardian information.
- Check age-specific signature rules for sensitive records.
Billing and payment
- Review Children’s Colorado and CU Medicine separate billing notes.
- Call Patient Financial Services for bill questions and payment arrangements.
- Call financial counselors early if your family needs help paying.
How to schedule pediatric appointments
Children’s Colorado offers online scheduling by specialty where available, MyChart follow-up scheduling for current doctor relationships, and phone support when a specialty is not shown.
Choose the right scheduling route.
Use the official schedule-an-appointment page for listed specialties and departments. If the specialty you need is not listed, call 720-777-1234.
Use MyChart for follow-ups.
If your child is already established with a current doctor, MyChart may allow follow-up scheduling, appointment review, test results, and care-team messaging.
Coordinate multiple specialists early.
If your child needs two or more specialists, call the Multiple Appointment Resource Team at 720-777-3400 to reduce repeat trips.
Prepare the visit file.
Bring insurance card, identification, guardian consent authority, current medication list, allergies, symptom notes, referral, lab results, imaging, and a notebook.
Leave time for parking and screening.
The hospital advises families to allow extra time for parking, health/security screenings, and check-in before appointments.
Appointment call script: “My child is __ years old. We need care for __. We have a referral from __, insurance is __, symptoms started __, and recent records are available. Which department and appointment type should we use?”
Emergency room and urgent care guidance
Children’s Colorado lists pediatric emergency rooms as 24/7 and urgent care locations with varying hours. Choose ER care when symptoms are serious or potentially life-threatening.
Life-threatening emergency
Call 911 or go to the nearest emergency department. Do not wait for an appointment, portal message, or nurse callback.
Anschutz ER
Emergency Care at the Anschutz Medical Campus is listed as open Monday through Sunday, 24/7.
Urgent care
Use urgent care for non-life-threatening medical needs when your pediatrician is unavailable. Hours vary by urgent-care location.
Nurse advice
ParentSmart Healthline is listed at 720-777-0123 for 24/7 pediatric nurse guidance.
Bring if possible
Medication list, allergies, insurance card, recent discharge papers, specialist notes, test results, and guardian identification.
| Emergency or urgent route | Use when | Important note |
|---|---|---|
| 911 or nearest ER | Severe breathing trouble, unconsciousness, major trauma, poisoning, suicidal thoughts, seizure that will not stop, severe allergic reaction, or uncontrolled bleeding. | Use the fastest safe emergency route, even if it is not the Children’s Colorado campus. |
| Children’s Colorado Anschutz ER | Pediatric emergency symptoms, complex child-specific needs, pediatric imaging, specialty backup, and serious injury or illness. | Emergency Department parking is identified west of the ED entrance. |
| Children’s Colorado urgent care | Non-life-threatening medical needs when your pediatrician is unavailable. | Check wait times, same-day appointment availability, and location hours before going. |
| ParentSmart Healthline | After-hours care questions, symptom guidance, and deciding whether ER, urgent care, pediatrician, or home care may be appropriate. | Call 720-777-0123. It is not a substitute for 911 when symptoms are life-threatening. |
Pediatric departments and specialty services
Children’s Hospital Colorado publishes a large department directory. Use the directory and provider search to confirm location, referral rules, scheduling method, and phone number for your child’s condition.
| Care area | Examples families may see in official directories | Planning note |
|---|---|---|
| Emergency, urgent, and hospital care | Emergency Care, urgent care, critical care, inpatient services, anesthesia, radiology, lab, pharmacy, and hospital-based outpatient care. | Use ER for serious symptoms and outpatient scheduling for planned clinic care. |
| Heart and breathing | Heart Institute, cardiology, cardiac surgery, cardiac catheterization, pulmonology, asthma, allergy and immunology, sleep-related care. | Bring medication lists, inhalers, oxygen details, prior echo, ECG, sleep studies, or imaging when available. |
| Brain, spine, development, and behavior | Neuroscience, epilepsy, rehabilitation medicine, cerebral palsy, autism-related support, psychology, behavioral health, concussion, and developmental programs. | Bring school notes, therapy records, seizure logs, imaging, medication history, and previous evaluations. |
| Cancer, blood, and complex care | Cancer and Blood Disorders, bone marrow transplant, cellular therapy, immunodeficiency, genetics, palliative care, and complex-care coordination. | Referral packets should include diagnosis, labs, imaging, treatment history, medication list, and insurance authorization. |
| Surgery and specialty procedures | Pediatric surgery, plastic and reconstructive surgery, oral and maxillofacial surgery, urology, orthopedics, ENT, ophthalmology, and dental-related care. | Ask about anesthesia review, fasting instructions, pre-op testing, arrival time, recovery expectations, and follow-up visits. |
| Everyday specialty clinics | Adolescent medicine, dermatology, endocrinology, gastroenterology, nephrology, rheumatology, audiology, speech, learning, and primary care clinics. | Use provider search by condition or department and confirm campus location before booking. |
| Family support and patient resources | Child life, family resource center, Family Health Library, Creative Play Center, concierge, private rooms, cheer cards, and gift shop support. | Ask early about accommodations, sibling care, school needs, child-life support, accessibility, and long-stay planning. |
MyChart access, child proxy rules, text reminders, and portal help
Children’s Colorado MyChart gives patients and families secure online access to parts of the medical record and everyday account tasks.
MyChart can help with
- Requesting medical appointments.
- Viewing past and upcoming appointment details.
- Viewing health summaries from the electronic health record.
- Seeing test results and doctor comments.
- Requesting refillable prescription renewals.
- Accessing growth charts, trusted health information, and visit summaries.
- Sending secure nonurgent messages to the care team.
Age-based access
Under age 14, parents are listed as having full access to the child’s MyChart account. Ages 14–18 have limited parent access for confidentiality. Patients 18 or older may have their own account.
Text notifications
Children’s Colorado says families can opt in through MyChart communication preferences or text START to 20193 for reminders about billing, appointments, and care information.
Portal help
For MyChart questions, contact the Help Desk at 720-777-6939 or email mychart@childrenscolorado.org.
Portal safety limit: MyChart messaging is for nonurgent issues. For emergency symptoms, call 911 or go to an emergency department.
Medical records, school forms, sensitive records, and Release of Information
Children’s Colorado offers an online medical-record request tool, MyChart record requests, and a request form option for full records.
| Record need | Best route | Important preparation |
|---|---|---|
| Online record request | Use the online records request tool. | The tool verifies identity with a driver’s license photo and is available in English and Spanish. |
| MyChart records request | Request records through MyChart. | MyChart record requests are described as taking three business days from receipt to process. |
| Printed authorization form | Complete, sign, and return the form by mail, fax, email, or in person. | Processing for form-based medical record requests is described as taking up to 10 business days from receipt. |
| Sensitive records | Follow age-specific signature rules. | Patient signature may be required for certain reproductive, HIV/AIDS, drug/alcohol, behavioral health, or psychiatric-care records based on age. |
| Anschutz ROI help | Call Release of Information at 720-777-4259 or fax 720-777-7251. | Hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. |
| Colorado Springs records help | Call 719-305-9562 or fax 719-305-8705. | Use when records relate to the Colorado Springs campus. |
Privacy reminder: Pediatric record access can depend on guardian authority, patient age, record type, state law, and whether the information is part of the designated record set.
Billing, insurance, estimates, financial assistance, and separate CU Medicine bills
Children’s Colorado explains that hospital billing and CU Medicine physician billing can be separate, so families should confirm coverage for both the hospital and the doctor.
Patient Financial Services
For Children’s Colorado hospital bill questions, call 720-777-6422 or email PFS@childrenscolorado.org.
Financial counselors
Families needing help paying medical bills or checking financial assistance can call financial counselors at 720-777-7001.
Cost estimates
For an estimate for an upcoming appointment or service, call 720-777-0720. CU Medicine estimate questions may use 303-493-7061.
CU Medicine bill
CU Medicine is separate from Children’s Colorado. For CU Medicine billing questions and payments, call 303-493-7700.
Before scheduled care
Call your insurance company to confirm network status, referral needs, authorization, deductible, co-pay, co-insurance, and out-of-pocket responsibility.
Payment plans
The billing page says automatic monthly payments can be set up in MyChart or by contacting Patient Financial Services.
Prepayment
Most visits do not require prepayment, but certain categories may require it. Ask the estimate or billing team before scheduled procedures.
Documents to save
Keep itemized bills, estimates, payment confirmations, explanation of benefits, authorization letters, and portal messages.
Outpatient pharmacy, room service, gift shop, library, and family resources
The Anschutz campus page lists several family resources that can matter during outpatient visits, discharge planning, and inpatient stays.
| Resource | Listed detail | Family planning note |
|---|---|---|
| Outpatient Pharmacy | Phone 720-777-8550. Monday–Friday 8:00 a.m.–8:00 p.m.; Saturday 9:00 a.m.–5:00 p.m.; Sunday 9:00 a.m.–1:00 p.m. | Use for outpatient prescriptions and discharge medications when available. |
| Room service | Inpatient room service is listed from 7:00 a.m. to 8:00 p.m. daily. | Use the room phone extension given by the hospital. Allergy or modified diet needs should be discussed before ordering. |
| Gift shop | Gift shop phone is 720-777-6316; latex and rubber balloons are not allowed, only mylar balloons. | Check with the nurse before bringing food, flowers, plants, toys, or gifts because some units have restrictions. |
| Family Health Library | Phone 720-777-6378; email Family.Library@childrenscolorado.org. | Useful for trusted medical information, child-friendly health books, printing, photocopying, scanning, and faxing. |
| Concierge | Phone 720-777-8029; email concierge@childrenscolorado.org. | Located between the main hospital and Administrative Pavilion; can help reduce stress during visits. |
Visitor rules, security screening, sibling planning, and overnight stays
Visitor procedures can vary by unit, infection-control status, patient condition, and hospital policy updates. Confirm current rules before visiting.
| Visitor topic | Current guidance summarized | Family note |
|---|---|---|
| Security screening | The Anschutz campus page says patients, caregivers, and visitors are screened as part of check-in, including screening at the Emergency Department and main entrance. | Allow extra time before scheduled visits and avoid bringing restricted items. |
| Weapons-free facility | Children’s Colorado states that weapons of any kind are prohibited in its facilities. | Review policies before arriving to avoid delays at entry. |
| Siblings at appointments | Children’s Colorado discourages siblings from attending outpatient appointments because clinic rooms are limited and staff need to focus on the patient. | Arrange sibling care when possible; ask the care team if you need help finding options. |
| Private patient rooms | The campus page says inpatient rooms are private and can accommodate a child and two parents overnight. | Ask the unit about quiet hours, badges, overnight expectations, and age limits for visitors. |
| Food, flowers, plants, and gifts | Families should check with the child’s nurse or care team before bringing or sending items because some units have restrictions. | Latex and rubber balloons are not allowed; mylar balloons are permitted. |
Parking, valet, map, and safe arrival checklist
The Anschutz campus page lists free parking for patients and visitors in the South Parking Garage and emergency parking lots west of the Emergency Department entrance.
Children’s Hospital Colorado
Anschutz Medical Campus
13123 East 16th Avenue
Aurora, CO 80045
Main: 720-777-1234
Use this map for route planning only. Check the official campus page for parking, security, visitor procedures, and location-specific updates before visiting.
South Parking Garage
Patients, families, and visitors may park 24 hours a day in the South Parking Garage, just south of the main hospital entrance. Parking is listed as free.
Emergency Department parking
For emergency services, use the clearly identified lots west of the Emergency Department entrance.
Valet parking
Free valet parking is listed for patients and parents from 7:00 a.m. to 6:00 p.m., Monday through Friday, at the main hospital entrance.
Longer stays
RV parking may be available for families of inpatients staying at least five days. Contact Parking and Access Control at 720-777-9PRK.
Official source checklist for this guide
This page summarizes official Children’s Hospital Colorado information so families can find the right address, phone, emergency route, appointment path, portal, records, billing, parking, pharmacy, and visitor details faster.
| Official page | What it helps verify | When to open it |
|---|---|---|
| Anschutz Medical Campus page | Main campus address, phone, emergency care, outpatient hours, lab, X-ray, parking, valet, pharmacy, gift shop, family library, and visitor screening. | Open before driving, parking, visiting, using pharmacy, or planning a campus appointment. |
| Schedule an appointment page | Online specialty scheduling, pre-registration note, MyChart follow-up scheduling, main scheduling line, and Multiple Appointment Resource Team number. | Open before requesting a specialist appointment or follow-up visit. |
| Urgent care and emergency page | 24/7 nurse line, ER locations, urgent care locations, same-day urgent care, and care-level guidance. | Open when deciding between ER, urgent care, pediatrician, or nurse advice. |
| Pediatric emergency room page | Pediatric ER locations and examples of emergency-level symptoms treated in the ER. | Open for ER planning, but use 911 when symptoms are life-threatening. |
| Departments page | A-Z pediatric departments, programs, phone numbers, and specialty-care categories. | Open when looking for the right department for a condition or referral. |
| MyChart page | Portal features, age-based access rules, text reminders, MyChart help number, and email. | Open for portal login, proxy access, appointment details, test results, refills, and messages. |
| Medical records page | Online records request tool, MyChart request timing, paper form timing, signature rules, ROI phone, and fax. | Open when requesting records, school documents, referral packets, or sensitive health information. |
| Insurance, billing and payment page | Billing separation from CU Medicine, estimates, financial counselors, financial assistance, PFS phone, and billing hours. | Open before scheduled procedures, expensive testing, payment arrangements, or insurance authorization questions. |
| Prepare for your visit page | What to bring, cost estimate planning, sibling-care advice, arrival timing, and follow-up guidance. | Open before outpatient appointments, procedures, surgery, telehealth, or long hospital visits. |
Independent guide notice: USHospitalGuides.com is not Children’s Hospital Colorado, not an emergency service, not a government agency, and not a medical provider. Use official hospital links, 911, or hospital phone numbers for medical decisions, appointments, records, pricing, and urgent instructions.
Important pediatric health and safety notice
This guide helps with contact, scheduling, location, portal, records, billing, visitor, pharmacy, and parking information. It does not replace medical advice from a licensed clinician.
Do not rely on online information for emergency triage. Breathing difficulty, poisoning, trauma, seizure, suicidal thoughts, severe allergic reaction, dehydration, severe pain, or sudden collapse needs immediate medical help through 911 or an emergency department.
Colorado Children’s Hospital FAQs
These questions focus on the official Children’s Hospital Colorado name, address, phone number, ER, appointments, MyChart, records, billing, parking, pharmacy, and visitor rules.
1. What is the official name of Colorado Children’s Hospital?
The official name is Children’s Hospital Colorado. Many families search for “Colorado Children’s Hospital,” but the hospital’s official brand and website use Children’s Hospital Colorado.
2. What is the main address for Children’s Hospital Colorado?
The main Anschutz Medical Campus address is 13123 East 16th Avenue, Aurora, CO 80045. Use this for the main hospital, ER, inpatient visits, outpatient clinics, lab, imaging, and pharmacy.
3. What is the main phone number?
The main hospital phone number for the Anschutz Medical Campus is 720-777-1234. Use it for general routing, department connection, appointment changes, radiology questions, and patient-room transfer requests.
4. Is the emergency department open 24/7?
Yes. Emergency Care at the Anschutz Medical Campus is listed as open Monday through Sunday, 24/7. For life-threatening emergencies, call 911 or go to the nearest emergency department.
5. How do I schedule an appointment?
Use the official schedule-an-appointment page to select a specialty or department. If the specialty you need is not listed, call 720-777-1234. Current patients may schedule follow-up appointments through MyChart when available.
6. What is ParentSmart Healthline?
ParentSmart Healthline is Children’s Colorado’s 24/7 pediatric nurse advice line. The listed phone number is 720-777-0123. It can help with care guidance, but it is not a replacement for 911 during life-threatening emergencies.
7. What can families do through MyChart?
MyChart can help families request medical appointments, view past and upcoming appointment details, see test results and doctor comments, request refillable prescription renewals, access visit summaries, and send secure nonurgent messages.
8. How do I request medical records?
You can use the online records request tool, request records through MyChart, or complete a medical records request form. Anschutz Release of Information support is listed at 720-777-4259, with fax 720-777-7251.
9. Who do I call for billing or financial assistance?
For Children’s Colorado hospital bill questions, call Patient Financial Services at 720-777-6422 or email PFS@childrenscolorado.org. For financial assistance, call financial counselors at 720-777-7001.
10. Is parking available at the Anschutz campus?
Yes. Patients, families, and visitors may park 24 hours a day in the South Parking Garage, just south of the main hospital entrance. Parking is listed as free. Emergency Department parking is located west of the ED entrance, and free valet is listed Monday through Friday from 7:00 a.m. to 6:00 p.m.