Children’s Pittsburgh Hospital: Pediatric Care & Info

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Pittsburgh, Pennsylvania · Pediatric Hospital Guide · Updated September 2026

UPMC Children’s Hospital of Pittsburgh address, appointments, emergency care, MyCHP portal, records, billing, parking, and visitor help

UPMC Children’s Hospital of Pittsburgh is a pediatric hospital in Pittsburgh’s Lawrenceville area, with the main campus listed at 4401 Penn Avenue, Pittsburgh, PA 15224. The hospital is also commonly shown with the campus label One Children’s Way.

This guide helps families quickly find the right phone number, appointment route, emergency department contact, MyCHP portal, medical records process, billing support, parking plan, visitor rules, and pediatric specialty direction.

Schedule: 412-530-5213 Main: 412-692-5325 Open MyCHP
Emergency warning: If a child has trouble breathing, a severe allergic reaction, poisoning, uncontrolled bleeding, seizure, major injury, altered consciousness, severe dehydration, or another life-threatening condition, call 911 immediately or go to the nearest emergency department. Do not use portal messaging for emergencies.
Main campus 4401 Penn Avenue

Pittsburgh, PA 15224. Use this address for GPS, main campus visits, emergency department planning, surgery visits, and specialty appointments.

General inquiries 412-692-5325

Use for operator-style routing, general hospital questions, patient information, and department connection.

Schedule by phone 412-530-5213

The scheduling line is listed Monday through Friday, 7 a.m. to 7 p.m., for appointment help.

Emergency Department 412-692-5555

The pediatric emergency department is on Floor 1 and staffed by attending-level pediatric emergency physicians 24/7.

Patient portal MyCHP

MyCHP is the Children’s Hospital-specific portal for records, appointments, test results, messages, and care information.

Medical records 412-692-5280

Use for health information requests, record copies, transfer questions, and release-form guidance.

Start here: choose the right UPMC Children’s route

Use this decision table before calling, driving to Lawrenceville, requesting records, paying a bill, or using a portal.

Family need Best action Prepare first
Life-threatening emergency Call 911 or go to the nearest emergency department. Medication list, allergies, symptoms, time symptoms started, and any discharge papers if safely available.
Pediatric emergency care at Children’s Use the Emergency Department at 4401 Penn Avenue, Floor 1, or call 412-692-5555. Insurance card, guardian ID, medication list, allergy list, pediatrician name, and medical-device details.
New specialist appointment Schedule online through the provider search or call 412-530-5213. Reason for visit, insurance, referral status, child’s date of birth, guardian contact, and prior records.
Existing specialist follow-up Use the portal scheduling route when available or call the specialist office. Provider name, last visit date, symptoms, medication changes, and preferred location.
Medical record copy Use the medical records release process or call 412-692-5280. Patient details, date range, request purpose, receiving provider, delivery format, and authorization.
Bill or payment question Call billing inquiries at 888-873-0698 or UPMC billing support. Statement, account number, insurance card, guarantor details, and payment-plan questions.

UPMC Children’s Hospital of Pittsburgh phone numbers

Use the most specific phone line available so your call reaches the correct department faster.

Contact Number Use it for
Information and general inquiries 412-692-5325 General routing, patient information, operator help, and department connection.
Emergency Department 412-692-5555 Emergency department contact for acute pediatric illness, injury, or urgent arrival questions.
Physician Referral Service 412-692-7337 Finding the right specialist or doctor when referral help is needed.
Schedule by phone 412-530-5213 Scheduling agent support Monday through Friday, 7 a.m. to 7 p.m.
Medical Records 412-692-5280 Records release, chart copies, provider transfers, and health information management questions.
Billing Inquiries 888-873-0698 Billing questions, statement review, and account help.
Radiology and Imaging 412-692-5717 Imaging-service questions, radiology routing, and test-location coordination.
Directions 412-692-8088 Driving-direction support and campus arrival questions.
Pittsburgh Poison Center 800-222-1222 Poison-exposure guidance. Call 911 first for life-threatening symptoms.
Patient Representative 412-692-5489 Care concerns, compliments, complaints, and patient-experience support.
Call routing tip: If you only know the hospital name but not the department, start with 412-692-5325. If a child may need emergency care, call 911 for life-threatening symptoms or use the Emergency Department line for hospital-specific arrival questions.

How to schedule a Children’s Pittsburgh appointment

Appointment routes depend on whether the child is new, established with a specialist, seeking urgent non-emergency care, or needs a specialty-specific clinic.

Check whether the child needs emergency care first. If symptoms are severe, rapidly worsening, or life-threatening, call 911 or go to the nearest emergency department instead of waiting for scheduling.
Use online scheduling for new specialists when available. The scheduling page allows families to select pediatric specialties such as cardiology, endocrinology, gastroenterology, neurology, orthopaedic surgery, pulmonology, rheumatology, urology, ENT, and others.
Call scheduling when you need human help. Call 412-530-5213 Monday through Friday, 7 a.m. to 7 p.m., to speak with a scheduling agent.
Prepare referral and insurance details. Have the child’s legal name, date of birth, guardian contact information, insurance card, pediatrician name, diagnosis, symptoms, referral status, and preferred location ready.
Confirm exact location and pre-visit instructions. UPMC Children’s has the main campus, Express Care, specialty care centers, primary care, imaging, rehab, and other sites. Confirm building, floor, arrival time, fasting rules, and records needed.
Scheduling script: “I need a pediatric appointment for my child. The reason is __. My child is new or established. Insurance is __. Our pediatrician is __. Do we need a referral, authorization, records, imaging, labs, or a specific location?”

Pediatric emergency care and urgent options

The Emergency Department at UPMC Children’s Hospital of Pittsburgh manages acute illnesses, exacerbations of chronic problems, and injuries, with direct pediatric emergency physician supervision 24 hours a day, 7 days a week.

Life-threatening condition
Call 911 immediately. This includes severe breathing trouble, blue lips, unconsciousness, major trauma, uncontrolled bleeding, severe allergic reaction, poisoning, or a seizure that does not stop.
Emergency Department
The Emergency Department is listed at 4401 Penn Avenue, Floor 1, Pittsburgh, PA 15224. The primary contact is 412-692-5555.
Express Care
For minor injuries and illnesses when a pediatrician’s office is closed, UPMC Children’s Express Care may be an option. The official site notes no appointments are necessary for in-person or video Express Care visits.
Behavioral health walk-in
The scheduling page notes that children and teens up to age 18 can walk in with a parent or guardian for same-day care for a variety of mental health concerns.
Ortho urgent care
Orthopaedic Urgent Care is described for children and teens with minor bone, muscle, and joint injuries.
Portal limit
Do not use MyCHP messaging for emergency symptoms. Use 911, the emergency department, or direct medical phone contact.
Bring these if safe: current medications, allergy list, medical-device information, insurance card, guardian photo ID, recent labs, imaging reports, discharge papers, and the child’s pediatrician name.

Pediatric specialties, services, and when families use them

UPMC Children’s maintains a large pediatric service directory. Use this section to decide whether you need emergency care, a specialist, Express Care, imaging, surgery, records, or a referral.

Care area Examples listed by UPMC Children’s Family planning note
Emergency and acute care Emergency Medicine, Express Care, Critical Care Medicine, Transport Medicine, Radiology and Imaging, and Hospital Medicine. Use emergency care for serious symptoms; use Express Care or a pediatrician for minor issues when appropriate.
Heart, lung, and transplant care Heart Institute, Cardiology, Heart and Lung Transplant, Pulmonary Medicine, Respiratory care, and related specialty programs. Bring prior echocardiograms, EKGs, surgical notes, medication lists, discharge summaries, and referral details.
Brain, behavior, and development Brain Care Institute, Neurology, Neurosurgery, Behavioral Health, Child Development, Audiology, Eye and Vision, and therapy-related services. Bring school evaluations, therapy notes, seizure logs, imaging, medication history, developmental history, and behavior observations.
Cancer, blood, and rare conditions Cancer Care, Blood and Marrow Transplant, Hematology-related programs, Rare Disease services, Genetic and Genomic Medicine, and specialty clinics. Ask what pathology, genetic testing, imaging, treatment summaries, lab records, and outside specialist notes are required.
Surgery and procedures General and Thoracic Surgery, Orthopaedic Surgery, Plastic Surgery, Urology, ENT, Anesthesiology, Dental Care, and procedural care. Confirm fasting rules, arrival time, medication holds, school notes, guardianship paperwork, and post-procedure transportation.
Digestive, endocrine, kidney, and immune care Gastroenterology, Endocrinology, Diabetes Care, Nephrology, Allergy and Immunology, Infectious Diseases, Rheumatology, and related clinics. Bring growth charts, labs, medication lists, diet logs, glucose data, symptom timelines, and previous specialist records.
Supportive pediatric services Child Life Therapy, Family Resource Center, Accommodations, Welcome Center, Social Work-style support, education resources, and disability resources. Ask before the visit if your child needs language services, disability accommodations, school support, anxiety planning, or overnight support.

MyCHP patient portal, proxy access, and support

MyCHP is the dedicated portal for UPMC Children’s Hospital of Pittsburgh patients. It is different from MyUPMC and may not include information from Children’s Community Pediatrics.

MyCHP can help with

  • Secure messages with attachments to the child’s care team.
  • Upcoming appointments and new appointment requests.
  • Video visits when available.
  • Vaccine, allergy, and health history.
  • Lab and imaging test results.
  • Discharge and after-care information.
  • Contact information and personal-data updates.

Proxy access

Parents or legal guardians can request MyCHP proxy access for patients from birth to 17 years old and for patients 18 years and older through the appropriate proxy process.

MyCHP vs MyUPMC

MyCHP is for Children’s Hospital care. MyUPMC is used for most UPMC adult services and Children’s Community Pediatrics, but it does not provide Children’s Hospital medical information at this time.

Portal support

For MyCHP technical questions, call 877-621-8014. For urgent symptoms, call a doctor’s office, use emergency care, or call 911.

Medical records, releases, imaging, and chart corrections

Families may need records for another doctor, school, insurance, legal paperwork, second opinions, specialist visits, or personal files.

Record need Best route What to prepare
Basic visit information Check MyCHP first for available records, after-care information, results, and appointment details. Portal login, child’s information, visit date, department, and specific summary or result needed.
Full hospital record copy Use the UPMC medical records release form and choose UPMC Children’s Hospital of Pittsburgh when applicable. Patient name, date of birth, requester authority, records needed, date range, delivery format, and destination.
Provider-to-provider transfer Ask for records to be sent to the receiving physician, specialist, hospital, or healthcare facility. Receiving provider name, phone, fax, address, specialty, appointment date, and reason for transfer.
Personal or third-party copy Use the formal release process and expect possible fees where allowed by law. Photo ID, authorization, relationship to patient, request purpose, preferred format, and payment instructions if billed.
Radiology images Contact the radiology department at the facility where the testing was performed. Imaging date, study type, ordering doctor, destination, and whether images or reports are needed.
Medical record amendment Use UPMC’s amendment to protected health information process. Document name, visit date, incorrect information, proposed correction, contact details, and supporting explanation.
Records tip: UPMC says records sent to physicians or healthcare facilities may not be charged, while personal or third-party copies may have allowable fees. Ask before ordering large records packages.

Billing, insurance, payment plans, financial assistance, and price estimates

Billing can involve hospital charges, physician charges, insurance processing, payment plans, and financial assistance options.

Hospital billing timing

The hospital billing page explains that the hospital bill is usually submitted to the insurance carrier about one to two weeks after discharge. If insurance information is missing, the bill may be sent directly to the family.

Billing support numbers

UPMC Children’s lists billing inquiries at 888-873-0698. Patient billing also lists the UPMC Patient Financial Services Center at 1-800-371-8359 and UPMC Customer Service at 1-844-591-5949.

Online bill pay

Families can use UPMC’s secure online bill payment route when the statement supports online payment. Keep the bill, guarantor details, patient name, and access details available.

Financial assistance and estimates

UPMC billing resources describe payment plans, price estimates, and financial assistance. Ask billing support which option fits your statement and coverage situation.

Billing call script: “I’m calling about a UPMC Children’s bill. I have the statement, child’s date of birth, guarantor name, insurance card, and I need help with the charge, insurance status, payment plan, estimate, or financial assistance.”

Directions, parking, public transit, and arrival timing

UPMC Children’s has posted construction and traffic-flow alerts around the hospital area, so families should allow extra time before appointments, procedures, and emergency department arrival.

Arrival item Official detail Family planning note
Main campus 4401 Penn Avenue, Pittsburgh, PA 15224. The campus is in Lawrenceville. Use the exact clinic, building, floor, and entrance from appointment instructions.
Directions by phone 412-692-8088. Use when GPS, construction, detours, or campus entrance instructions are unclear.
Emergency Department entrance Official directions describe the Emergency Department entrance near 44th Street. For emergency arrival, follow emergency signs and call 911 for life-threatening symptoms.
Main patient entrance Official directions describe continuing toward 45th Street and following parking signs for the main entrance. Use this for scheduled visits unless appointment instructions say otherwise.
Public transit Port Authority bus service is listed for Lawrenceville, with schedules and maps near the Floor 1 security desk by the Main Lobby. Check current Pittsburgh Regional Transit schedules before relying on bus timing.
Construction alert The hospital has posted that construction in and around UPMC Children’s can affect traffic flow. Leave early, especially for procedures, imaging, surgery, and first-time specialty appointments.

Visitor rules, ID badges, support persons, and code of conduct

Visitor rules can vary by unit, patient condition, infection status, age of visitor, and current hospital policy. Confirm current rules before visiting.

Visitor limits

Current Children’s visitor information says visitation is limited to two people in inpatient non-COVID areas, the Emergency Department, outpatient surgery, and outpatient appointments.

Parents and guardians

For UPMC Children’s Hospital of Pittsburgh and inpatient pediatric units, parents are welcome to be with their children 24 hours a day unless medical or nursing staff advise otherwise.

Visitor ID badges

Visitors to inpatient units or surgical areas must wear a visitor ID badge issued at the Welcome or Information Center on Floor 1A before going to the unit.

Safety screening

Adults visiting inpatient areas and Same Day Surgery must present valid photo ID. The hospital also posts a visitor code of conduct covering disruptive behavior, threats, weapons, alcohol, illegal drugs, and other safety issues.

Visitor planning tip: Ask the care team before bringing siblings or minors. Visitors between 2 and 18 must be accompanied by an adult and must be able to wear a mask under the posted policy.

International patients, second opinions, and travel planning

UPMC Children’s has an International Services team for families traveling from outside Pennsylvania or outside the United States.

International phone
International email
When to use
Use for international patient inquiries, second opinions, clinical-service coordination, travel planning, and bundled-price or financial-services questions for international patients.
Prepare
Diagnosis, records, imaging, pathology, passport details when relevant, treating doctor details, preferred language, travel timeline, and insurance or embassy information.

Map, directions, and main campus checklist

Use the map for route planning and confirm the exact department location before leaving, especially for emergency care, surgery, imaging, Express Care, or a specialty clinic.

UPMC Children’s Hospital of Pittsburgh
4401 Penn Avenue
Pittsburgh, PA 15224
Main: 412-692-5325
Emergency Department: 412-692-5555

Use this embedded map for directions only. For clinical emergencies, call 911 or go to the nearest emergency department.

Before leaving

Confirm building, floor, entrance, arrival time, fasting instructions, medication rules, lab timing, imaging location, and whether a guardian signature is needed.

Bring documents

Bring insurance card, guardian photo ID, referral forms, medication list, allergies, discharge papers, test results, imaging reports, and the child’s pediatrician name.

Plan for delays

Allow time for construction, garage entry, parking, security or visitor screening, elevators, wayfinding, registration, and clinic check-in.

For inpatient stays

Ask the unit about caregiver overnight rules, visitor names, school notes, food options, disability accommodations, language services, and discharge-planning needs.

Official source checklist used for this guide

This article summarizes official UPMC Children’s and UPMC pages into a practical family navigation guide.

Official page What it helps verify When to open it
Main hospital page Main campus address, primary contact, services, parent links, records, billing, directions, and hospital navigation links. Open before driving to the hospital or confirming main campus details.
Key phone numbers General inquiries, emergency department, poison center, billing, records, directions, patient representative, physician referral, and radiology numbers. Open when you need the correct department phone line.
Schedule an appointment Online scheduling, new-patient specialty options, existing-patient portal scheduling, phone scheduling, Express Care, behavioral health, and ortho urgent care. Open when scheduling non-emergency pediatric care.
Emergency Department Emergency department location, phone number, pediatric emergency physician coverage, and acute-care scope. Open when planning emergency department arrival or understanding emergency services.
MyCHP portal Portal uses, proxy access, MyCHP support number, and MyCHP vs MyUPMC difference. Open when using portal records, results, messages, appointments, or after-care information.
Medical records Protected health information release process, record format, fees, hospital request route, billing records, radiology images, and amendment process. Open when requesting records or sending records to another provider.
Patient billing Hospital billing timing, billing support numbers, online bill pay, payment plans, estimates, financial assistance, and No Surprises Act information. Open before paying or disputing a bill.
Directions and parking Main campus address, directions phone number, emergency entrance guidance, patient entrance guidance, construction alert, and public transit note. Open before traveling to the Lawrenceville campus.
Visitor information Visitor limits, parent presence, visitor ID badges, photo ID screening, minor visitor rules, and visitor code of conduct. Open before inpatient visits, surgery visits, emergency visits, or outpatient appointments with extra support persons.
Service directory Pediatric specialties, service names, program descriptions, doctor-search routes, Express Care, emergency medicine, surgery, imaging, and specialty clinics. Open when choosing a specialty or finding the right department.
Independent guide notice: USHospitalGuides.com is not UPMC Children’s Hospital of Pittsburgh, not UPMC, not an emergency service, not a medical provider, and not a government agency. Use official UPMC links, your child’s care team, 911, or the nearest emergency department for final medical decisions.

Important medical safety notice

This page is for hospital navigation, contact information, appointment preparation, records, billing, parking, and visitor planning only.

Not medical advice: This guide does not diagnose, treat, or triage children. For emergency symptoms, call 911 or go to the nearest emergency department. For non-emergency medical questions, contact your child’s physician or UPMC Children’s care team.

Children’s Pittsburgh Hospital FAQs

These questions focus on the main address, phone numbers, appointments, emergency care, MyCHP portal, records, billing, parking, visitors, and pediatric services.

1. What is the address for UPMC Children’s Hospital of Pittsburgh?
The main campus is listed at 4401 Penn Avenue, Pittsburgh, PA 15224. The campus is also commonly shown with the label One Children’s Way.
2. What is the main phone number for UPMC Children’s Hospital of Pittsburgh?
The main general inquiries number is 412-692-5325. Use it for hospital information, department routing, and general questions.
3. What is the phone number for the Emergency Department?
The Emergency Department number is 412-692-5555. For a life-threatening emergency, call 911 first.
4. How do I schedule an appointment at UPMC Children’s?
Use the official scheduling page for online scheduling when available or call 412-530-5213 Monday through Friday, 7 a.m. to 7 p.m. You can also use physician referral support at 412-692-7337.
5. What is MyCHP used for?
MyCHP helps families send secure messages with attachments, view appointments, request appointments, attend video visits, see vaccine, allergy, and health history, view test results, access discharge information, and update contact details.
6. Is MyCHP the same as MyUPMC?
No. MyCHP is for UPMC Children’s Hospital of Pittsburgh care. MyUPMC is used for most UPMC adult services and Children’s Community Pediatrics, but it does not provide Children’s Hospital medical information at this time.
7. How do I request medical records from UPMC Children’s?
Use the UPMC medical records release process and select UPMC Children’s Hospital of Pittsburgh if that is where care happened. You can also call 412-692-5280 for medical records help.
8. How do I pay or ask about a UPMC Children’s bill?
Billing inquiries are listed at 888-873-0698. The patient billing page also lists the UPMC Patient Financial Services Center at 1-800-371-8359 and UPMC Customer Service at 1-844-591-5949.
9. What should families know before driving to the hospital?
UPMC Children’s has posted construction and traffic-flow alerts around the hospital. Confirm the exact entrance, building, floor, and arrival time, and allow extra time for parking and check-in.
10. What visitor rules should families expect?
Current visitor information says visitation is limited to two people in several care areas, including inpatient non-COVID areas, the Emergency Department, outpatient surgery, and outpatient appointments. Parents are generally welcome to be with children 24 hours a day unless medical or nursing staff advise otherwise.