Nexus Children's Hospital: Pediatric Care & Info

Texas Pediatric Specialty Hospital Guide · Nexus Health Systems

Nexus Children’s Hospital pediatric care, locations, admissions, medical records, programs, visitor info, billing, and family guidance

Nexus Children’s Hospital is a specialty pediatric hospital network in Texas for children, adolescents, young adults, and families navigating complex medical, neurological, rehabilitation, behavioral, autism, neurodevelopmental, and post-acute care needs.

Use this guide to compare Nexus Children’s Hospital campuses, call admissions, send referral documents, request medical records, understand programs, check visiting-hour basics, prepare for admission, review billing and price transparency, and plan travel for a child’s stay.

Call Admissions: 713-351-6633 Medical Records: 713-482-3339 View Locations Campus Maps

Emergency note: Nexus Children’s Hospital is a specialty pediatric care network, not a replacement for 911 or the nearest emergency room. If a child has life-threatening symptoms, severe injury, trouble breathing, seizure, poisoning, uncontrolled bleeding, or immediate danger, call 911 or go to the nearest emergency department.

Admissions phone 713-351-6633

Use for referrals, admission questions, eligibility, program fit, and placement routing.

Admissions fax 713-482-4863

Use for Nexus Children’s Hospital admission documentation when instructed by admissions.

Medical records 713-482-3339

Medical Records fax: 936-271-2354.

Billing & HR 713-355-6111

Use for billing routing, corporate questions, or human resources direction.

Children’s campuses Dallas, Houston, Shenandoah, The Woodlands

Each campus has its own address, facility phone, program mix, and family travel considerations.

Common care focus Complex pediatric needs

Medical complexity, neurorehabilitation, autism and neurodevelopmental care, behavioral health, and transition planning.

About Nexus Children’s Hospital

A practical overview for parents, guardians, discharge planners, case managers, and referring providers.

Nexus Children’s Hospital is part of Nexus Health Systems, a Texas-based care network focused on medically complex care, rehabilitation, and behavioral health support. The children’s hospital locations are commonly used when a child or adolescent needs more support than a standard outpatient clinic, school-based setting, traditional psychiatric program, or short acute-care stay can provide.

Families usually reach Nexus through a referral conversation. A parent, guardian, hospital case manager, physician, outpatient provider, nurse, or other care professional may contact admissions. The admissions team reviews medical, behavioral, psychological, therapy, insurance, and safety information to determine whether a Nexus Children’s Hospital program and campus are appropriate.

Plain-English summary: Nexus Children’s Hospital is not a walk-in pediatric emergency room. It is a specialty hospital network where admission is typically coordinated after clinical review, records transfer, insurance or payer review, and family/provider discussion.

Nexus Children’s Hospital locations, addresses, and facility phones

Use admissions first if you are unsure which campus fits the child’s needs. Use facility phones for campus-specific questions after a location is identified.

Campus	Address	Facility phone	Best use
Dallas Campus	9525 Greenville Avenue Dallas, TX 75243	945-258-7900	Pediatric specialty care and rehabilitation support for children and adolescents in the Dallas area.
Houston Campus	2929 Woodland Park Drive Houston, TX 77082	281-293-7774	Specialty pediatric care, including hospital-based autism and neurodevelopmental support at the Houston campus.
Shenandoah Campus	123 Vision Park Boulevard Shenandoah, TX 77384	281-364-0317	Specialty pediatric hospital care near The Woodlands for complex medical, neurological, rehabilitation, and behavioral needs.
The Woodlands Campus	9182 Six Pines Drive The Woodlands, TX 77380	713-482-4900	Specialty hospital programming including pediatric weight-management and neurodevelopmental-related care.

Which campus should you call? If you are a family member or referring provider and do not know which location is right, call the shared admissions line at 713-351-6633 first.

Nexus Children’s Hospital contact directory

Use the correct contact based on whether you are starting admission, sending records, requesting records, checking a campus, or asking about billing.

Need	Phone / fax	What to use it for
Children’s Hospital admissions	Phone: 713-351-6633 Fax: 713-482-4863	Referral questions, clinical review, program fit, admission timing, insurance authorization, and campus routing.
Medical records	Phone: 713-482-3339 Fax: 936-271-2354	Requesting records, sending authorized releases, record transfer, discharge records, and chart-copy questions.
Billing and corporate routing	713-355-6111	Billing support, corporate contact, human resources, and general routing when another department is unknown.
Dallas facility	945-258-7900	Dallas campus-specific patient, visitor, address, and facility questions.
Houston facility	281-293-7774	Houston campus-specific patient, visitor, address, and facility questions.
Shenandoah facility	281-364-0317	Shenandoah campus-specific patient, visitor, address, and facility questions.
The Woodlands facility	713-482-4900	The Woodlands campus-specific patient, visitor, address, and facility questions.

How admission to Nexus Children’s Hospital usually works

Admissions are coordinated, not walk-in. The team reviews medical, behavioral, insurance, and safety information before placement.

Call admissions or submit a referral. Start with 713-351-6633. Families, guardians, physicians, case managers, nurses, or outpatient providers may begin the conversation.

Explain the child’s current situation. Be ready to describe diagnosis, age, current hospital or home setting, medical complexity, behavioral concerns, safety needs, therapy needs, school needs, and recent hospitalizations.

Send requested records. Admissions commonly needs recent medical records, medication lists, insurance information, behavioral or psychological evaluations, therapy notes, discharge summaries, and current care plans.

Wait for clinical review. Nexus reviews whether the child’s needs match an available program, campus, staffing level, and payer authorization pathway.

Complete insurance or payer authorization. Admission timing may depend on insurer response, Medicaid or private-pay review, bed availability, transportation, and document completeness.

Confirm campus and arrival instructions. Before travel, confirm the exact campus, address, admission time, required ID, guardianship documents, medication-handling rules, allowed belongings, and visitor list.

Do not travel without confirmation: Because Nexus Children’s Hospital admissions are coordinated, families should not show up expecting immediate placement unless admissions has confirmed the campus, time, and arrival instructions.

Pediatric care programs and services at Nexus Children’s Hospital

Program availability can vary by campus. Admissions can confirm which campus is appropriate for the child’s clinical needs.

Program or care area	What it supports	Questions to ask admissions
New Directions Program	Children and young adults with severe autism and other neurodevelopmental disorders, including co-occurring medical needs and behavioral intensity.	Which campus offers the program, what records are required, whether education is included, and how behavior/safety plans are reviewed.
Harbor Program	Complex medical conditions after serious injury or illness, including rehabilitation, pulmonary needs, wound care, and ongoing medical support.	Whether the child needs ventilator support, wound care, therapy, case management, or transition-to-home planning.
Rise Program	Brain injury, spinal cord injury, stroke, neurological diagnoses, disorders of consciousness, and neurorehabilitation needs.	What therapy tolerance is required, whether the child needs inpatient rehabilitation level care, and what neurologic records are needed.
Jump Start Program	Prader-Willi Syndrome and other weight-related disorders with structured medical, behavioral, nutritional, and family-support planning.	Which campus handles the program, what weight-management records are needed, and how nutrition and behavior plans are integrated.
True North Hospital Care	Complex behavioral and medical challenges that may need hospital-level treatment and coordinated psychiatric, medical, and therapy support.	Whether the child’s acuity fits hospital care, what psychiatric records are needed, and how safety planning is handled.
Therapy services	Physical therapy, occupational therapy, speech therapy, cognitive therapy, recreational therapy, pulmonary/respiratory therapy, vocational therapy, and wound care.	Which therapies are included in the child’s care plan and how goals are communicated to caregivers.

Program-fit note: Nexus programs are specialty settings. A child’s diagnosis alone does not guarantee admission; the team reviews medical stability, behavioral intensity, therapy needs, safety risk, insurance approval, and campus capacity.

Referral checklist for families, case managers, and providers

Better documentation can make the admissions review faster and reduce repeated calls.

Medical documents

Recent discharge summaries
Current diagnoses
Medication list
Allergies
Lab, imaging, and specialty notes
Ventilator, feeding tube, wound, seizure, or mobility details if applicable

Behavioral and psychological documents

Psychological evaluation
Behavior intervention plan
Autism or neurodevelopmental assessments
Safety concerns
Communication supports
School or IEP-related information when relevant

Insurance and legal documents

Insurance card
Medicaid or private coverage details
Guardian or conservatorship paperwork
Power of attorney if applicable
Prior authorizations
Case manager contact information

Family planning details

Home location and travel needs
Preferred campus if known
Discharge goal
Caregiver availability
School continuity questions
Family training needs before discharge

Referral script: “I am calling about admission to Nexus Children’s Hospital for a child with ____. The child is currently at ____ and needs ____. What records should I fax, which campus may fit, and what is the next step for clinical review and insurance authorization?”

Medical records, release of information, and chart requests

Use Medical Records when you need admission records, discharge records, therapy documentation, medication records, or records sent to another provider.

Medical Records phone

713-482-3339

Medical Records fax

936-271-2354

Use for

Release of information, chart-copy questions, records to another provider, discharge documentation, therapy documentation, and authorized caregiver requests.

Before calling

Have the patient’s full name, date of birth, campus, dates of stay, guardian information, records needed, and where the records should be sent.

Confirm who is authorized. Pediatric records may require parent, guardian, conservator, adult patient, or authorized representative documentation.

Ask for the correct release form. Do not send sensitive medical records without confirming the current release process and destination.

Name the exact records. Ask for discharge summary, medication list, therapy notes, physician notes, psychological records, lab reports, treatment plan, school-support documentation, or full chart.

Confirm delivery method. Ask whether records can be faxed to a provider, mailed, securely emailed, picked up, or sent by another approved method.

Privacy warning: Do not send or publish pediatric medical records, behavioral plans, psychological evaluations, school documents, or medication details through unsecured channels.

Visiting hours, family contact, and campus rules

Visiting rules can vary by campus, patient age, guardian status, treatment plan, safety restrictions, and infection-control requirements.

Visitor issue	What to confirm	Why it matters
General visiting hours	Many Nexus Children’s Hospital campus pages list visiting hours as 8:00 a.m. – 8:00 p.m., but families should confirm the current rule with the specific facility.	Unit restrictions, patient safety plans, therapy schedule, infection control, or treatment needs can change access.
Authorized visitor list	Ask who can visit, who can receive updates, whether ID is required, and whether a guardian must approve visitors.	Pediatric and behavioral-health settings often require stricter visitor authorization.
After-hours access	Ask whether after-hours visits require administrative approval or special permission.	Arriving outside approved hours may result in denied entry.
Phone or video contact	Ask how family calls, video visits, and caregiver updates are scheduled.	Children may have therapy, education, rest, safety, or behavior-plan schedules that limit contact windows.
Items brought from home	Ask about clothing, shoes, comfort items, electronics, food, medications, supplements, school materials, and restricted items.	Safety and treatment rules can limit what may be brought into the hospital.

Visitor script: “My child is at the ____ campus. Who is allowed to visit, what ID is required, what are today’s visiting hours, and are there restrictions on items, food, phones, or gifts?”

Family travel, lodging, and preparing for a long pediatric stay

Families often travel to Nexus from outside the local area, so planning ahead can reduce stress during admission.

Ask about hotel guidance

Some campus pages mention nearby hotels or partner lodging options. Ask admissions or the facility whether any current family lodging suggestions, rates, or codes are available.

Plan transportation

Ask whether the child will arrive by family vehicle, ambulance, medical transport, air transport, or hospital-to-hospital transfer.

Coordinate school needs

Ask how education, IEP documents, school communication, and learning needs are handled during admission.

Prepare caregivers

Ask what caregiver training may be needed before discharge, especially for feeding tubes, respiratory needs, mobility, medication schedules, behavioral plans, or wound care.

Travel tip: Confirm the exact campus before booking flights, hotels, or ground transportation. Nexus Children’s Hospital has multiple Texas locations, and the best program fit may not be the closest campus.

Billing, price transparency, and estimates

Costs depend on location, program, level of care, insurance coverage, authorization, length of stay, and services provided.

Billing need	Best route	What to ask
Price transparency documents	Nexus Price Transparency	Choose the correct Nexus Children’s Hospital location: Houston, Dallas, Shenandoah, or The Woodlands.
Estimate before admission	Admissions / price estimation team	Ask how level of care, insurance authorization, expected length of stay, and program type affect cost.
Billing question	713-355-6111	Ask for billing department routing, account number help, itemized statement, payment plan, or financial assistance direction.
Insurance authorization	Admissions and insurer	Ask whether the payer has approved admission, which days are authorized, and who handles concurrent review.
Financial help	Admissions, billing, insurer, case manager	Ask about Medicaid, private insurance, single-case agreements, payment plans, financial assistance, and appeal options.

Billing warning: Do not rely only on a general price file for your child’s exact cost. Ask for a patient-specific estimate and confirm coverage with the insurer before non-emergency admission.

Insurance, Medicaid, authorizations, and payer questions

Insurance approval can be one of the longest parts of the admission process.

Ask admissions what insurance information is needed. Provide insurance card, Medicaid or managed-care details, policyholder information, case manager contact, and prior authorization numbers if available.

Call your insurer directly. Ask whether Nexus Children’s Hospital and the specific campus are in network for the proposed level of care.

Ask about medical necessity requirements. The payer may require clinical notes, recent hospital records, therapy evaluations, psychiatric evaluations, behavioral documentation, or physician orders.

Clarify authorization period. Ask how many days are initially approved, when reviews occur, and who handles updates.

Plan for denials or delays. Ask admissions, case management, and the insurer how appeals, peer-to-peer review, or additional documentation are handled.

Insurance script: “Is Nexus Children’s Hospital at the ____ campus in network for my child’s proposed level of care? What authorization is required, what clinical documents are needed, and what out-of-pocket cost should we expect?”

Patient rights, privacy, safety, and family responsibilities

Families should ask for the patient handbook and current campus rules during admission.

Patient handbook

Nexus states patients and residents receive a handbook upon admission that includes facility information, patient or resident services, visitor guidelines, billing information, and rights and responsibilities.

Privacy and records

Ask who is authorized to receive updates, request records, join treatment meetings, and approve releases of information.

Safety planning

Families should disclose elopement risk, aggression, self-injury, seizures, allergies, food restrictions, communication needs, and sensory triggers.

Caregiver participation

Caregiver training may be part of discharge planning, especially for complex medical care, rehabilitation, behavior plans, or home-transition needs.

Child safety note: Always tell the admission team about active court orders, custody limits, restraining orders, guardianship changes, medication changes, allergies, devices, and unsafe visitor concerns.

Discharge planning and transition back home or to another care setting

Discharge planning should begin early, not on the last day of care.

Discharge area	What to ask	Why it matters
Medical plan	What diagnoses, medications, follow-ups, equipment, and warning signs should the family understand?	Complex children may need multiple specialists, medication changes, and emergency plans.
Therapy plan	What PT, OT, speech, respiratory, cognitive, or behavioral therapy should continue after discharge?	Progress can stall if outpatient therapy or home services are not arranged in time.
School plan	What documentation should go to the school, IEP team, district, or homebound education program?	Children may need school accommodations, behavior plans, communication support, or reintegration planning.
Home training	What caregiver training is required before discharge?	Families may need training for mobility, transfers, feeding, respiratory care, medications, wounds, or behavior strategies.
Records and referrals	Will discharge summaries, therapy notes, medication lists, and referrals be sent to the next providers?	Primary-care and specialty follow-up depends on complete records.

Nexus Children’s Hospital campus maps

Confirm the exact campus before travel. Use admissions for placement questions and the facility phone for arrival details.

Dallas Campus

9525 Greenville Avenue
Dallas, TX 75243
Facility: 945-258-7900

Use for Dallas campus route planning and nearby lodging checks.

Houston Campus

2929 Woodland Park Drive
Houston, TX 77082
Facility: 281-293-7774

Use for Houston campus route planning, visitor arrival, and nearby hotel checks.

Shenandoah Campus

123 Vision Park Boulevard
Shenandoah, TX 77384
Facility: 281-364-0317

Use for Shenandoah campus route planning near The Woodlands area.

The Woodlands Campus

9182 Six Pines Drive
The Woodlands, TX 77380
Facility: 713-482-4900

Use for The Woodlands campus route planning and family travel logistics.

Official source checklist for Nexus Children’s Hospital

Use these official Nexus pages to verify campus addresses, phone numbers, programs, admission steps, billing, records, and visitor details.

Official source	What it verifies	When to use it
Nexus Health Systems Locations	Dallas, Houston, Shenandoah, and The Woodlands Nexus Children’s Hospital addresses, admissions phone, admissions fax, and facility phones.	Use first for campus and contact confirmation.
Nexus Contact Page	Admissions, Medical Records, Billing and HR, corporate address, and facility contact details.	Use for department routing and general contact questions.
Admissions Page	Referral process, admissions team role, referral form, and admission support language.	Use before sending records or starting admission review.
Programs Page	New Directions, True North, Jump Start, Harbor, Rise, Life Care, and therapy service descriptions.	Use to understand program names and care focus.
Nexus Healthcare FAQ	Referral documentation, insurance, admission process, visitor handbook, and family questions.	Use for admission-preparation details.
Houston Campus	Houston address, facility phone, visiting hours, campus features, and Houston-specific program details.	Use for Houston campus planning.
Dallas Campus	Dallas address, facility phone, visiting hours, and Dallas program details.	Use for Dallas campus planning.
Shenandoah Campus	Shenandoah address, facility phone, visiting hours, hotel guidance, and program details.	Use for Shenandoah campus planning.
The Woodlands Campus	The Woodlands address, facility phone, pediatric weight-management and specialty-care context.	Use for The Woodlands campus planning.
Price Transparency	Machine-readable files and shoppable-services links for Nexus Children’s Hospital locations.	Use before requesting a cost estimate or discussing payer responsibility.

Independent guide notice: This website is not Nexus Children’s Hospital, Nexus Health Systems, an admissions office, an insurer, or an emergency service. Always verify current campus rules, admission requirements, visiting access, records release, pricing, and insurance authorization directly with Nexus.

Nexus Children’s Hospital FAQs

Common questions about locations, admissions, pediatric care programs, medical records, visitor rules, billing, referrals, and family preparation.

1. What is Nexus Children’s Hospital?

Nexus Children’s Hospital is a specialty pediatric hospital network within Nexus Health Systems. It serves children, adolescents, and young adults with complex medical, neurological, rehabilitation, autism, neurodevelopmental, behavioral, and post-acute care needs.

2. Where are Nexus Children’s Hospital campuses located?

Nexus Children’s Hospital campuses are listed in Dallas, Houston, Shenandoah, and The Woodlands, Texas. The Dallas campus is at 9525 Greenville Avenue, Houston is at 2929 Woodland Park Drive, Shenandoah is at 123 Vision Park Boulevard, and The Woodlands is at 9182 Six Pines Drive.

3. What is the admissions phone number for Nexus Children’s Hospital?

The shared Nexus Children’s Hospital admissions phone number is 713-351-6633. The admissions fax listed for Nexus Children’s Hospital is 713-482-4863.

4. Can families refer a child to Nexus Children’s Hospital?

Yes. Nexus states that referrals may come from family members, guardians, nurses, case managers, physicians, and outpatient providers. Admissions will explain what records and insurance information are needed for review.

5. What information is usually needed for a Nexus Children’s Hospital referral?

Referral review commonly requires recent medical records, medication lists, insurance information, and behavioral or psychological evaluations. Additional therapy, school, safety, device, discharge, and caregiver information may also be requested.

6. What programs does Nexus Children’s Hospital offer?

Nexus programs include New Directions for autism and other neurodevelopmental disorders, Harbor for complex care after serious injury or illness, Rise for neurological injury and neurorehabilitation, Jump Start for Prader-Willi Syndrome and related weight-management needs, and other medical and behavioral programs depending on campus fit.

7. How do I request medical records from Nexus Children’s Hospital?

Contact Nexus Medical Records at 713-482-3339. The medical records fax listed by Nexus is 936-271-2354. Be ready with the patient’s name, date of birth, campus, dates of stay, guardian authorization, and exact records needed.

8. What are Nexus Children’s Hospital visiting hours?

Several Nexus Children’s Hospital campus pages list visiting hours as 8:00 a.m. to 8:00 p.m., but families should confirm the current rule with the specific facility because visitor access can vary by campus, patient safety plan, treatment schedule, and infection-control requirements.

9. Does Nexus Children’s Hospital accept insurance?

Nexus states that it accepts major insurance plans, Medicaid, and private payments. Families should contact admissions and their insurer to confirm campus network status, payer authorization, covered level of care, expected cost, and financial responsibility.

10. Is Nexus Children’s Hospital an emergency room?

No. Nexus Children’s Hospital is a specialty pediatric hospital network with coordinated admissions. For life-threatening symptoms, severe injury, breathing trouble, seizure, poisoning, uncontrolled bleeding, or immediate danger, call 911 or go to the nearest emergency department.