Novant Health Hospital: Address, Phone & Patient Info

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Novant Health Guide · Address · Phone · Patient Information

Novant Health Hospital address, phone numbers, emergency care, medical records, billing, MyChart, and visitor information

Novant Health Hospital is usually a broad search for one of Novant Health’s hospitals rather than one single hospital building. If you are looking for the main Charlotte hospital, the verified facility is Novant Health Presbyterian Medical Center at 200 Hawthorne Lane, Charlotte, NC 28204.

Use this guide to find the right Novant hospital phone number, schedule an appointment, locate emergency care, request medical records, use MyChart, ask about billing or financial assistance, confirm visitor rules, and avoid calling the wrong campus.

Presbyterian Medical Center Charlotte, NC Main: 704-384-4000 Medical Records: 1-844-763-9163
Call Presbyterian Medical Center Schedule: 888-976-4982 Medical Records Map & Directions
Medical emergency? Call 911 or go to the nearest emergency department for chest pain, stroke symptoms, severe breathing trouble, major injury, severe bleeding, poisoning, suicidal thoughts, or any life-threatening symptom. Do not wait for a website, portal message, or non-emergency office to respond.
Likely main Charlotte hospital Presbyterian Medical Center

Novant Health’s major Charlotte hospital campus.

Address 200 Hawthorne Lane

Charlotte, NC 28204.

Main phone 704-384-4000

Use for hospital operator, patient routing, and department transfers.

Appointments 888-976-4982

Novant Health 24/7 appointment scheduling line.

Medical records 1-844-763-9163

Enterprise Release of Information Department for most Novant records.

Billing & MyChart help 1-844-266-8268

Customer service for billing, payments, insurance updates, and MyChart help.

First, confirm which Novant Health hospital you need

“Novant Health Hospital” can refer to different hospitals in Charlotte, Winston-Salem, Wilmington, Salisbury, Matthews, Huntersville, Bolivia, Burgaw, South Carolina, and other communities.

If your search says Likely meaning Best next step
Novant Health Hospital Broad search for a Novant Health hospital, not one exact facility name. Check city, address, appointment paper, discharge summary, bill, or MyChart location.
Novant Health Presbyterian Medical Center Major Charlotte hospital campus at 200 Hawthorne Lane. Use 704-384-4000 or the Charlotte campus map.
Novant Health Forsyth Medical Center Winston-Salem hospital campus. Use the Forsyth hospital phone or region-specific scheduling contacts.
Novant Health New Hanover Regional Medical Center Wilmington coastal hospital campus. Use 910-667-7000 and the coastal records/customer-service route when applicable.
Novant MyChart or MyNovant Patient portal access, not a hospital building. Use MyChart for messages, results, appointments, bills, and selected records.
Fastest way to avoid a wrong call: Find the city and street address first, then call that specific hospital. If you only know “Novant Health,” call scheduling or the Novant contact center for routing.

Novant Health hospital address and phone directory

These numbers help with hospital routing, appointments, records, billing, MyChart, and financial navigation.

Need Phone / address Use it for
Presbyterian Medical Center 200 Hawthorne Lane, Charlotte, NC 28204
704-384-4000		 Main Charlotte hospital campus, emergency services, inpatient care, department routing, and visitor questions.
Appointment scheduling 888-976-4982 Scheduling appointments, finding a doctor, finding a location, and routine or specialized care routing.
Novant Health corporate contact 888-976-5611 Appointments, services, insurance, and billing routing.
Medical records 1-844-763-9163 Release of information and medical-record request questions for most Novant Health records.
Coastal medical records 910-667-7090 Medical-record questions for coastal region locations during listed weekday business hours.
Billing & MyChart help 1-844-266-8268 Billing questions, payments, insurance updates, autopay, MyChart password reset, and portal help.
Financial navigator 336-277-7299 North Carolina and South Carolina financial navigation questions.
Privacy office 704-384-9829 Privacy and protected health information questions.

Common Novant Health hospital locations and main numbers

Use the specific hospital number when you need patient location, visitor rules, an emergency department, outpatient arrival instructions, or department routing.

Hospital Address / area Main phone
Presbyterian Medical Center 200 Hawthorne Lane, Charlotte, NC 28204 704-384-4000
Hemby Children’s Hospital Charlotte, on the Presbyterian Medical Center campus 704-384-4021
Charlotte Orthopedic Hospital 1901 Randolph Road, Charlotte, NC 28207 704-316-2000
Forsyth Medical Center Winston-Salem, NC 336-718-5000
Matthews Medical Center Matthews, NC 704-384-6500
Huntersville Medical Center Huntersville, NC 704-316-4000
Mint Hill Medical Center Mint Hill / Charlotte area 980-302-1000
Rowan Medical Center Salisbury, NC 704-210-5000
New Hanover Regional Medical Center Wilmington, NC 910-667-7000
Brunswick Medical Center Bolivia, NC 910-721-1000
Pender Medical Center Burgaw, NC 910-300-4000
East Cooper Medical Center Mount Pleasant, SC 843-881-0100
Hilton Head Medical Center Hilton Head Island, SC 843-784-8000
Phone-number caution: Novant Health operates many facilities. Do not use a Charlotte number for Wilmington, Winston-Salem, South Carolina, or a clinic visit unless the hospital operator tells you to.

Emergency room and urgent medical help

Novant Health has multiple emergency departments. Use the closest emergency department for urgent symptoms rather than trying to identify a specific campus online.

Call 911 immediately

Call 911 for chest pain, stroke symptoms, severe trouble breathing, severe bleeding, major injury, poisoning, seizure, loss of consciousness, suicidal thoughts, or other life-threatening symptoms.

Adult and pediatric emergency care

Presbyterian Medical Center offers emergency care, and the Charlotte campus also includes pediatric emergency care through Hemby Children’s Hospital.

Urgent care is different

Urgent care is generally for non-life-threatening illness or injury. Go to the emergency department for symptoms that are sudden, severe, dangerous, or worsening quickly.

Bring key information

Bring photo ID, insurance card, medication list, allergies, recent test results, discharge papers, and the name of your primary care doctor if available.

Portal warning: Do not use MyChart messages for emergencies. Use 911 or the emergency department.

Appointments, scheduling, referrals, and preregistration

Novant hospital services, physician clinics, outpatient tests, and surgery departments may use different check-in and scheduling workflows.

Start with the right region or hospital. Confirm whether the appointment is in Charlotte, Winston-Salem, Wilmington, Brunswick, Rowan, South Carolina, or another Novant Health market.
Call scheduling if you do not know the department. Use 888-976-4982 for appointment scheduling, finding a location, or finding a routine or specialized care route.
Ask about referrals and authorizations. Specialty care, imaging, surgery, therapy, and hospital procedures may need a physician order, referral, or insurance authorization.
Preregister when instructed. For scheduled hospital procedures, follow Novant’s preregistration instructions or the phone number listed on your appointment paperwork.
Confirm entrance and arrival time. Ask whether to use the main entrance, emergency entrance, outpatient surgery entrance, imaging entrance, women’s center, children’s hospital, or another campus building.
Appointment call script: “I need help finding the right Novant Health hospital or clinic. My appointment is for _____. The city on my paperwork is _____. Which location, entrance, and phone number should I use?”

Hospital services commonly connected with Novant Health Presbyterian Medical Center

Available services vary by Novant hospital, so use the facility page or call the department for final confirmation.

Emergency care

Emergency services for serious injury, sudden illness, stroke symptoms, chest pain, breathing trouble, and other urgent conditions.

Heart, vascular, and stroke care

Advanced heart, vascular, neurological, and stroke-related services may be offered through hospital and specialty teams.

Maternity, women’s, and neonatal care

Presbyterian Medical Center includes maternity and neonatal intensive care services, with specialized women’s and children’s campus resources.

Children’s hospital services

Novant Health Hemby Children’s Hospital is located on the Presbyterian campus and includes pediatric emergency and inpatient services.

Cancer and infusion care

Novant Health locations may provide oncology, infusion, imaging, and support services depending on campus and referral pathway.

Surgery, imaging, and rehabilitation

Hospital campuses may include surgery, diagnostic imaging, outpatient procedures, rehabilitation, and related support services.

Service confirmation: Some service categories are offered across the Novant network but not at every hospital. Confirm the exact service and location before arrival.

Medical records, release of information, and hospital chart copies

MyChart may show selected information, but formal medical-record copies often require a release-of-information request.

Main records number
1-844-763-9163 for Novant Health Enterprise Release of Information.
Coastal records number
910-667-7090 for coastal medical-record or release-of-information help during listed weekday hours.
Portal route
Use MyChart or MyNovant to view selected results, visit summaries, messages, bills, and health information when available.
Formal request
Use Novant’s authorization or request portal when you need a complete chart, legal records, third-party release, or records sent to another organization.
Common record items
Hospital records may include admission and discharge information, diagnosis, emergency department notes, inpatient notes, orders, results, discharge instructions, and related documentation.

What to prepare before requesting records

  • Patient full legal name, date of birth, phone number, and current address.
  • Hospital or clinic name, dates of service, and department if known.
  • Specific records needed, such as discharge summary, emergency record, imaging report, lab results, operative report, or complete chart.
  • Where records should be sent and whether the request is for personal use, another doctor, insurance, legal use, or disability paperwork.
  • Signed authorization and representative paperwork if requesting records for another person.

Billing, insurance, payments, and customer service

Hospital billing can include facility charges, professional charges, imaging, anesthesia, emergency services, labs, and outpatient clinic charges.

Billing need Best contact or step What to have ready
Pay a bill or update insurance Call 1-844-266-8268 or use MyChart when available. Account number, date of service, insurance card, payment method, and billing statement.
Ask about a charge Contact billing customer service and ask for an itemized review. Statement, explanation of benefits, facility name, provider name, and service date.
Insurance network check Call your insurance plan before non-emergency care. Facility name, doctor name, procedure code if available, referral status, and prior authorization status.
Emergency bill question Ask billing whether hospital and physician charges are billed separately. Emergency date, hospital name, attending provider if known, and insurance EOB.
Payment plan Use billing customer service or MyChart if your account supports payment-plan tools. Balance, household budget, payment method, and preferred due date.
Insurance caution: A hospital may accept your insurance while a specific doctor, anesthesiologist, radiologist, lab, or service has different billing rules. Always verify network and authorization details with your plan.

Financial assistance and cost support

Novant Health offers financial assistance pathways for eligible patients, but applications, documents, and service coverage rules matter.

Ask for financial assistance early. Contact customer service or a hospital financial counseling office before or soon after care when possible.
Get the correct application. Financial-assistance policies differ by state and facility type, so use the form for the hospital or region where you received care.
Gather documents. Prepare proof of income, household size, insurance information, identification, and any documents requested by the application.
Check exclusions. Financial assistance may not apply to independent physicians or practitioners who are not employed by Novant Health.
Follow up on the decision. Ask when you will receive approval or denial and whether documents must be updated every six months or after income changes.
Financial help contact: Novant’s contact center lists billing/MyChart help at 1-844-266-8268 and a North Carolina/South Carolina financial navigator number at 336-277-7299.

MyNovant, MyChart, and digital patient access

MyChart helps patients manage routine tasks, but it is not a substitute for emergency care or a complete formal record request.

View selected records

Patients may see test results, visit summaries, discharge instructions, medication lists, messages, and other available information.

Appointments

Some appointments can be scheduled, requested, cancelled, or managed through MyChart depending on clinic and service rules.

Messages

Use messages for non-urgent questions. For severe symptoms, call 911 or use emergency services.

Bills and payments

Patients may view bills, make payments, manage payment methods, or access payment-plan features when available.

Portal limitation: MyChart may not show the complete official medical record. Use Release of Information when you need formal records.

Visitor information, patient location, and condition reports

Visitor rules can vary by unit, patient condition, infection precautions, time of day, and hospital policy updates.

Visitor need What to ask Why it matters
Find a patient Call the specific hospital and ask for patient information or the unit desk. Patient privacy rules may limit what can be shared by phone.
General visiting Ask for current visitor hours, visitor limits, ID requirements, and unit-specific restrictions. Novant visitor policies can change, and specialty units may have different rules.
Critical care Ask whether critical care patients have direct room phones or whether you must speak with the waiting room or nurse station. Critical care communication may be more restricted.
Overnight visitor Ask whether overnight guests are allowed in that unit. Some areas allow overnight support persons, while other units may limit stays.
Condition report Ask the care team what information can be shared and who is authorized. Medical information is protected and may only be shared under specific permissions.
Visitor call script: “I’m visiting a patient at Novant Health _____. What are today’s visiting hours, entrance instructions, parking instructions, ID requirements, and visitor limits for that unit?”

Parking, entrances, and campus navigation

Novant hospital campuses can include main hospital entrances, emergency entrances, outpatient entrances, children’s hospital parking, procedure entrances, and specialty towers.

Use the exact facility name. “Novant Health” alone is not enough for GPS or arrival instructions. Use the hospital name and street address.
Choose the right entrance. Emergency, outpatient infusion, surgery, pediatric emergency, maternity, imaging, and visitor entrances may be different.
Arrive early. Allow time for parking, registration, elevators, security, visitor badge check, and wayfinding.
Ask about accessibility. If you need wheelchair assistance, drop-off help, accessible parking, or valet details, call the hospital before arrival.

Map to Novant Health Presbyterian Medical Center

This map is for the main Charlotte hospital result. If you need a different Novant Health hospital, use that specific hospital’s address instead.

Novant Health Presbyterian Medical Center
200 Hawthorne Lane
Charlotte, NC 28204
Main: 704-384-4000

Use this map only for Presbyterian Medical Center in Charlotte. Other Novant Health hospitals have different addresses, entrances, emergency departments, and phone numbers.

Official source checklist for Novant Health hospital information

Use official Novant sources for final verification before calling, visiting, requesting records, or publishing updated details.

Official source What it verifies When to use it
Novant Health Facility Information Hospital addresses, phone numbers, facility descriptions, services, and accreditation notes. Use to verify which hospital campus you need.
Novant Health Contact Center Scheduling, medical records, billing, MyChart help, hospital phone numbers, privacy, financial navigation, and feedback contacts. Use for phone routing and general help.
Novant Health Medical Records Record types, release of information, medical-record request guidance, and request-portal routing. Use when requesting chart copies or formal records.
MyNovant / MyChart Patient portal access by care region, records, appointments, bills, and app tools. Use for routine digital patient tasks.
Financial Assistance Eligibility, application process, hospital-based financial counseling, phone support, and policy limitations. Use for cost support and application steps.
Presbyterian Medical Center Visitors Visitor policy reminders, patient-contact guidance, overnight stay information, and condition-report limitations. Use before visiting a patient.
Presbyterian Medical Center Campus Map Charlotte campus map, parking, emergency services entrance, patient pickup/drop-off, children’s hospital, and visitor parking. Use before arriving at the Charlotte hospital campus.
Independent guide notice: This website is not Novant Health, a hospital, a medical provider, an emergency service, a billing office, or a medical-records office. Always verify time-sensitive medical, visitor, billing, records, and emergency information with Novant Health or your care team.

Novant Health Hospital FAQs

These answers help patients, visitors, and family members who searched for “Novant Health Hospital” and need the correct address, phone, records, billing, or visitor route.

1. Is Novant Health Hospital one specific hospital?
No. Novant Health operates multiple hospitals. A search for “Novant Health Hospital” usually needs a city or facility name, such as Novant Health Presbyterian Medical Center in Charlotte, Forsyth Medical Center in Winston-Salem, or New Hanover Regional Medical Center in Wilmington.
2. What is the address for Novant Health Presbyterian Medical Center?
Novant Health Presbyterian Medical Center is located at 200 Hawthorne Lane, Charlotte, NC 28204.
3. What is the main phone number for Novant Health Presbyterian Medical Center?
The main phone number for Novant Health Presbyterian Medical Center is 704-384-4000.
4. How do I schedule a Novant Health appointment?
Novant Health lists 888-976-4982 as the 24/7 appointment scheduling number for help scheduling appointments, finding a location, finding a doctor, or finding routine or specialized care.
5. How do I request Novant Health medical records?
For most Novant Health medical records, call Enterprise Release of Information at 1-844-763-9163. Coastal region patients may use 910-667-7090 for medical records or release-of-information help during listed weekday hours.
6. What number do I call for Novant billing or MyChart help?
Call 1-844-266-8268 for billing and MyChart help, including payments, insurance updates, billing questions, autopay, password reset, and MyChart feature support.
7. Does Novant Health have emergency rooms?
Yes. Many Novant Health hospitals have emergency departments. For life-threatening symptoms, call 911 or go to the nearest emergency department instead of waiting for a website or portal response.
8. Can I use MyChart to see my Novant Health records?
Yes, MyChart may show selected records, results, visit summaries, messages, appointments, and bills. It may not show the complete official medical record, so formal records may require a release-of-information request.
9. How do I confirm Novant Health visitor rules?
Call the specific hospital before visiting. Visitor rules may vary by unit, patient condition, infection precautions, time of day, and current hospital policy.
10. What should I do if I do not know which Novant hospital I need?
Check your appointment paperwork, bill, discharge instructions, MyChart visit details, city, street address, or doctor name. If you still are not sure, call Novant Health appointment scheduling or the contact center and ask them to route you.