Mercy Health West Hospital: Address, Phone & Patient Info

by
Cincinnati, Ohio · Patient Navigation Guide · Updated September 2026

Mercy Health West Hospital address, phone, ER, map, visiting hours, MyChart, records, and billing help

Mercy Health — West Hospital is located at 3300 Mercy Health Blvd, Cincinnati, OH 45211. The main hospital phone number is 513-215-5000, and the hospital is listed as open 24 hours.

This guide is built for patients, caregivers, visitors, drivers, and family members who need practical next steps for the emergency department, parking, pre-registration, visitor hours, MyChart, medical records, billing, cost estimates, accepted insurance, and official hospital links.

Call Main: 513-215-5000 Call ER Desk: 513-215-1222 Official Hospital Page Mercy Health MyChart
Medical emergency? Call 911 or go to the nearest emergency department. Do not use this guide, MyChart messaging, online forms, or email for emergency symptoms such as chest pain, stroke signs, severe breathing trouble, uncontrolled bleeding, major injury, overdose, or sudden weakness.
Official hospital name Mercy Health — West Hospital

Use this name when searching the official Mercy Health site, insurance directories, medical-record forms, or hospital billing paperwork.

Address 3300 Mercy Health Blvd

Cincinnati, OH 45211. Use this address for GPS, rideshare, mail, patient flowers, and hospital forms.

Main phone 513-215-5000

Use for hospital operator routing, patient information, room-number routing where permitted, and general hospital questions.

Emergency department 513-215-1222

The Emergency Department is listed as open 24 hours. Call 911 for active medical emergencies.

Visiting hours 9:00 AM – 7:00 PM

Daily visiting hours are listed by Mercy Health. Unit-specific rules can differ, so confirm before visiting.

Parking Free visitor parking

Visitors should use the visitor lot near the Main Entrance when possible. After 8:00 PM, use the Emergency Department entrance.

Start here: choose the right route before you call, drive, or log in

Hospital websites can be large. Use this quick decision table to avoid calling the wrong number or using MyChart for something urgent.

What you need Best next step Have this ready
Medical emergency Call 911 or go to the Emergency Department. Symptoms, medication list, allergies, ID, insurance card, and emergency contact.
Main hospital routing Call 513-215-5000. Patient legal name, birth date, department, doctor name, or room number if known.
Scheduled test or procedure Complete hospital pre-registration more than three days before service when possible. Insurance card, photo ID, order details, date of service, and provider information.
Medical records Check MyChart first or use the Mercy Health medical-record request process. Dates of service, record type, photo ID, patient authorization, and destination provider details.
Billing or price estimate Use the Mercy Health billing, cost estimate, or financial assistance route. Statement number, account number, insurance details, service date, and household financial documents if applying for help.
Visiting a patient Confirm the patient location and unit rules by calling the main number. Patient full name, relationship, unit or room if known, and any visitor restrictions.

Mercy Health West Hospital phone directory

Use the most specific phone route available. For medical emergencies, call 911 rather than a hospital administrative number.

Department or need Phone / route What to say first
Main hospital / operator 513-215-5000 “Please connect me to the department or patient information desk for Mercy Health West Hospital.”
Emergency Department desk 513-215-1222 “This is an Emergency Department administrative question.” Call 911 for active symptoms.
Admitting Department 513-215-1930 “I have a scheduled admission or procedure and need admitting instructions.”
Acute Rehabilitation Unit 513-410-3274 “I need information about the West Hospital Acute Rehabilitation Unit.”
Harness Health Pharmacy 513-215-1881 “I need help with a hospital pharmacy pickup or medication question.”
Wound Care Center 513-215-0675 “I need information about wound care or ostomy services at West Hospital.”
MyChart help desk 844-552-4278 “I need help logging in, signing up, or accessing Mercy Health MyChart.”
Medical records for Cincinnati locations 844-397-1513 “I need a Mercy Health West Hospital medical-record request status or submission option.”
West Hospital records fax 513-599-4728 Use only for properly authorized records documents when instructed by Mercy Health ROI.
Billing questions 855-732-0138 “I have a Mercy Health bill for a hospital stay, procedure, or service date.”
Price estimates 513-981-6445 “I need an estimate for a planned Mercy Health service.”
Gift shop phone orders 513-215-0527 “I would like to order a gift, floral arrangement, balloon, or patient delivery item.”

Hospital hours, visitor hours, pharmacy hours, cafeteria, and gift shop

West Hospital is listed as open 24 hours, but specific visitor services and departments have separate schedules.

Area Listed hours Planning note
Hospital Open 24 hours Use the main entrance during normal access hours and the Emergency Department entrance after 8:00 PM.
Emergency Department Open 24 hours Call 911 for emergency symptoms. The ED desk number is for administrative questions.
Visiting hours Daily 9:00 AM – 7:00 PM ICU, labor and delivery, surgery, isolation, and specialty units may have different rules.
Harness Health Pharmacy Monday–Friday 8:00 AM – 5:00 PM; Saturday–Sunday closed Confirm medication availability before discharge or pickup.
Cafeteria Daily 7:00 AM – 7:00 PM The visitor page lists breakfast, lunch, and dinner service windows.
Breakfast 7:00 AM – 10:00 AM Located on the Terrace Level.
Lunch 11:00 AM – 2:00 PM Weekends are listed for breakfast and lunch service.
Dinner 4:00 PM – 7:00 PM Confirm holiday or special schedule changes when visiting late.
Nurture Gift Shop Monday–Friday 7:00 AM – 7:00 PM; Saturday–Sunday 10:00 AM – 4:00 PM Phone orders for in-patient delivery are available through the gift shop.

Google map, parking, valet, and after-hours entrance

Use the official address for GPS and confirm entrance instructions if arriving after 8:00 PM or visiting a restricted unit.

Mercy Health — West Hospital
3300 Mercy Health Blvd
Cincinnati, OH 45211
Main: 513-215-5000

Use this embedded Google map for route planning only. For medical emergencies, call 911 or go to the nearest emergency department.

Visitor parking

Free parking is available. Visitors should use the visitor lot off the Main Entrance whenever possible.

After 8:00 PM

Visitors arriving after 8:00 PM must enter through the Emergency Department. ED-lot parking after 8:00 PM should be moved by 7:00 AM to keep space available for emergency patients.

Valet service

Complimentary valet service is listed Monday–Friday, 7:00 AM–3:00 PM. After 3:00 PM, visitors should retrieve keys at the Information Desk in the main lobby.

Arrive prepared

Bring photo ID, insurance card, medication list, appointment paperwork, physician orders, and any pre-registration confirmation.

Official Mercy Health West Hospital online actions

Use official Mercy Health pages for live actions. Avoid ads, third-party login pages, and outdated map listings for sensitive health tasks.

Official hospital page

Open Mercy Health — West Hospital

  1. Confirm address, main phone, departments, and current hospital notices.
  2. Use the page to reach department details and helpful patient information.
  3. Call the main number for patient-room routing or unit-specific questions.

Visitor information

Open visitor information

  1. Check parking, valet, after-hours entrance, cafeteria, gift shop, mail, and tobacco-free rules.
  2. Confirm patient room information by calling the main hospital number.
  3. Check unit restrictions before bringing flowers, packages, food, or children.

Patient information

Open patient information

  1. Review admitting, parking, pre-registration, telephone, TV, discharge planning, and pricing help.
  2. Complete pre-registration more than three days before a planned service when possible.
  3. Bring insurance cards and photo ID on the day of service.

Emergency Department

Open Emergency Department page

  1. Use this for ED location and administrative department details.
  2. For active emergency symptoms, call 911 or go to the nearest ED.
  3. Bring medications, allergies, ID, insurance card, and emergency contact if possible.

MyChart

Open Mercy Health MyChart

  1. Log in to view test results, appointments, messages, medication refills, and health information.
  2. New users can sign up online, at a provider office, or by phone.
  3. Call 844-552-4278 for MyChart help.

Medical records

Request medical records

  1. Check MyChart first for available records.
  2. Use the online record request route or authorization form if a complete legal record is needed.
  3. For Cincinnati records help, call 844-397-1513.

Accepted insurance

Check accepted insurance plans

  1. Search by hospital location and plan type.
  2. Confirm network status directly with your insurance plan before scheduled care.
  3. Ask whether facility, physician, anesthesia, radiology, and lab bills are billed separately.

Price estimate

Open Mercy Health price estimator

  1. Have your health insurance policy information ready.
  2. Print or save your estimate before your scheduled service.
  3. Remember that an estimate is not a final quote or guarantee.

Emergency care at Mercy Health West Hospital

The Emergency Department is listed as open 24 hours. Use emergency services for serious or potentially life-threatening symptoms.

Call 911
Use 911 for chest pain, stroke signs, severe breathing trouble, uncontrolled bleeding, overdose, major trauma, sudden weakness, fainting, severe allergic reaction, or symptoms that could be life-threatening.
Drive to ED
If a clinician has directed you to the ED or symptoms are urgent but transport is safe, use the Mercy Health West Hospital Emergency Department entrance.
Administrative ED questions
Call 513-215-1222 only for non-emergency administrative questions. Do not wait on hold if the patient needs immediate care.
After arrival
Bring ID, insurance card, medication list, allergy list, recent discharge paperwork, and the phone number for the patient’s regular doctor if available.
Important: ER wait times, triage order, testing, admission decisions, and specialist availability depend on clinical urgency. This guide cannot provide medical triage or predict wait time.

Major care areas and departments

Mercy Health lists West Hospital as providing inpatient and outpatient medical and surgical care with several major service lines.

Care area What the official pages indicate Practical patient note
Emergency medicine Emergency Department listed with 24-hour access and department phone 513-215-1222. Use 911 for emergency symptoms. Bring medication and allergy information if possible.
Heart and vascular care Heart and vascular care is listed as a major care area, with cardiology services on the West Hospital campus. If you are seeking open-heart surgery or advanced cardiac routing, call ahead because Mercy Health has posted cardiology service routing updates.
Orthopedics, sports medicine, and spine Orthopedic and spine care are listed as key hospital services, with related specialty locations on or near the campus. Ask whether your appointment is in the hospital, Medical Office Building, surgery center, or outpatient rehab location.
Cancer care and oncology Cancer care and oncology are listed as part of West Hospital’s broad care offerings. Confirm infusion, imaging, lab, radiation, and specialist locations before arriving.
Stroke care West Hospital is listed with Primary Stroke Center recognition. For facial droop, arm weakness, speech trouble, or sudden neurologic symptoms, call 911 immediately.
Acute rehabilitation Acute Rehabilitation Unit is listed with phone 513-410-3274. Useful after stroke, surgery, injury, or major illness when intensive recovery support is needed.
Outpatient pharmacy Harness Health Pharmacy is listed with phone 513-215-1881 and weekday hours. Confirm discharge prescriptions before leaving the hospital, especially on weekends or holidays.
Wound and ostomy services West Hospital Wound Care Center and ostomy services are listed with phone 513-215-0675. Ask whether you need referral, wound measurements, dressing history, insurance authorization, or prior records.

Pre-registration, admitting, check-in, and discharge planning

Planned hospital visits go smoother when registration, insurance, and paperwork are handled before the service date.

Complete pre-registration early. Mercy Health asks patients to complete hospital pre-registration more than three days before a scheduled service when possible.
Bring the required documents. On the day of service, bring insurance cards, photo ID, physician orders, medication list, allergy information, and any pre-registration confirmation.
Use the Admitting Department for scheduled admission. The patient information page says Admitting is located on the left side of the main lobby. For admitting questions, call 513-215-1930.
Ask discharge questions before leaving. Before discharge, ask about medications, follow-up appointments, test results, activity restrictions, home health, durable medical equipment, transportation, and warning signs.
Discharge script: “Before I leave, can you confirm my medications, follow-up appointments, warning signs, activity limits, wound care, test-result timing, and who to call if symptoms return?”

Visitor information, food, gift shop, mail, ATMs, and campus rules

Visitor details matter when a family member is admitted, recovering from surgery, or staying overnight.

Patient information

Patient information, room numbers, and telephone numbers can be requested by calling 513-215-5000. Privacy rules may limit what can be shared.

Flowers and packages

Send patient mail, flowers, and packages to Mercy Health — West Hospital, 3300 Mercy Health Blvd, Cincinnati, OH 45211. Include the patient’s full name and room if known.

Food and dining

The cafeteria is on the Terrace Level. Vending machines are located on Level T near the cafeteria.

Nurture Gift Shop

The gift shop carries gifts, floral arrangements, balloons, everyday essentials, toiletries, snacks, beverages, and magazines. Phone orders for in-patient delivery can be placed at 513-215-0527.

ATMs

ATM machines are listed on Level T near the cafeteria and on Level 1 near the main elevators.

Tobacco-free campus

The hospital is tobacco-free. Smoking and tobacco products are prohibited on campus, including parking areas.

Mercy Health MyChart: appointments, results, messages, refills, and billing

MyChart is the main online patient portal route for many Mercy Health tasks. Do not use portal messaging for emergency symptoms.

MyChart task What you can do Important limit
Sign up Register online with an activation code, register without a code, register at a provider office, or call the MyChart help desk. You may need identity verification and matching patient information.
Appointments Current Mercy Health patients may schedule or request appointments with eligible existing providers. Hospital procedures, imaging, surgery, and specialty visits may require a separate scheduling route.
Test results View eligible lab and health information when released to the portal. Some results require clinician review or may not appear immediately.
Messages Communicate with participating care teams for non-urgent questions. Do not send emergency symptoms through MyChart.
Medication refills Request eligible prescription renewals from participating Mercy Health providers. Refills may require a recent visit, lab monitoring, or provider approval.
Billing View balances and manage available online billing tasks. Hospital, physician, radiology, anesthesia, and outside provider bills may appear separately.
MyChart help: For login or sign-up problems, call the Mercy Health MyChart Help Desk at 844-552-4278.

How to request Mercy Health West Hospital medical records

Use MyChart for quick access when available. Use the formal records process when you need a complete legal medical record, imaging reports, or records sent to another provider.

Check MyChart first. Many common results and visit details may already be available in MyChart. This is usually the fastest starting point for recent information.
Use the Mercy Health records request page. Mercy Health lists an online eRequest option for Cincinnati, Defiance, Kentucky, Lima, Springfield, Tiffin, Toledo, Willard, and Youngstown hospital and clinic records.
Submit a signed authorization when required. If you cannot complete the online request, submit the completed authorization form with a copy of photo ID as instructed by Mercy Health.
Use the Cincinnati ROI contact route. Cincinnati records help is listed at 844-397-1513. The West records fax is listed as 513-599-4728.
Allow processing time. Mercy Health states records processing may take up to 30 business days, and you will be notified if a fee applies before the record is sent.
Record type What to request Why it matters
Discharge paperwork Discharge summary, medication list, follow-up instructions, and test-result instructions. Useful for primary care follow-up, caregiver planning, and readmission prevention.
Imaging Radiology report and, if needed, actual images on disc or electronic transfer. Specialists may need images, not just written reports.
Lab results Specific date range and test names if known. Avoids receiving a large chart when only selected results are needed.
Records to another doctor Provider name, office name, fax/email route, phone number, and appointment date. Helps the receiving doctor get the correct records before the visit.

Billing, price estimates, online bill pay, and financial assistance

Billing can be confusing because hospital facility charges, physician charges, emergency provider charges, radiology, anesthesia, and lab bills may be separate.

Billing questions

For Mercy Health billing questions or concerns, call 855-732-0138, listed Monday–Friday, 8:00 AM–5:00 PM Eastern.

Cost estimates

For planned services, use the Mercy Health price estimator or call 513-981-6445, listed Monday–Friday, 7:30 AM–6:00 PM.

Price estimate limit

An estimate is not a final quote or guarantee. Your final responsibility can change based on insurance, deductible, coinsurance, complications, diagnosis, or treatment changes.

Financial assistance

Mercy Health has a financial assistance program for eligible patients. Ask before or soon after care if you are uninsured, underinsured, or worried about paying a bill.

Billing call script: “I received a Mercy Health West Hospital bill. My account or statement number is __, date of service is __, and I need help understanding facility charges, payment options, insurance processing, or financial assistance.”

Accepted insurance and network-check checklist

Mercy Health provides an accepted insurance page, but insurance details can change without notice. Always verify directly with your plan before non-emergency care.

Question to verify Who to ask Why it matters
Is Mercy Health — West Hospital in network? Your insurance plan and Mercy Health accepted insurance page. Hospital facility network status affects your expected out-of-pocket cost.
Are the doctors also in network? Insurance plan and provider office. Facility and professional bills may be separate.
Is prior authorization required? Insurance plan and scheduling team. Planned imaging, surgery, rehab, and specialty services may require authorization.
What is my deductible or coinsurance? Insurance plan. Accepted insurance does not mean the service is free or fully covered.
Could outside providers bill separately? Mercy Health billing and your insurance plan. Emergency, anesthesia, radiology, pathology, and consulting providers may produce separate statements.

Facility facts and campus orientation details

Mercy Health materials describe West Hospital as a large West Side Cincinnati campus with connected medical office buildings and patient-centered design features.

Facility detail Published detail How it helps patients and visitors
Campus size 645,640 square feet on 65 acres Plan extra time for parking, navigation, elevators, and department check-in.
Parking scale 1,275 parking spaces Large campus parking is available, but entrance choice still matters for appointments and after-hours visits.
Hospital floors 7 floors Ask for the exact floor, unit, suite, or building before arriving.
Beds 240 beds, excluding nursery Useful context for families comparing facility size and inpatient capacity.
Emergency Department rooms 38 ED beds or rooms, including rapid evaluation rooms Supports why the ED has a separate entrance and dedicated visitor parking rules.
Diagnostic rooms 26 diagnostic services rooms for imaging and lab Confirm your exact test location because diagnostic services may be in the hospital or connected buildings.
Medical Office Building I 3301 Mercy Health Blvd, connected to the hospital at Levels 1 and 2 Some physician offices and specialties may not be inside the main hospital tower.
Medical Office Building II 3310 Mercy Health Blvd with endoscopy, wound care, sleep center, outpatient surgery, and physician offices Check the building number before a procedure or specialty appointment.
Navigation tip: When scheduling, ask: “Should I go to 3300, 3301, or 3310 Mercy Health Blvd, and which entrance, floor, or suite should I use?”

Official source checklist for this guide

This page summarizes practical details from official Mercy Health pages and patient-facing resources so users do not have to search multiple locations for the right address, phone, portal, records, billing, and parking routes.

Official resource What it helps verify When to open it
Mercy Health — West Hospital page Address, main phone, hospital hours, visitor hours, cafeteria hours, gift shop hours, departments, services, awards, and official hospital overview. Open first when confirming the hospital location or main number.
Visitor information Parking, valet, after-hours entrance, patient information phone route, mail and flowers, cafeteria, vending, gift shop, ATMs, and tobacco-free policy. Open before visiting a patient or sending items to a room.
Patient information Admitting, pre-registration, documents to bring, telephone and TV instructions, parking, discharge planning, and pricing-help route. Open before a scheduled procedure, admission, or discharge.
Emergency Department page ED location and official emergency department page. Open for ED location details. Call 911 for emergency symptoms.
Mercy Health MyChart Portal login, sign-up methods, appointment options, test results, refills, messages, and help desk number. Open for online patient portal tasks.
Medical record requests MyChart records route, eRequest, authorization form, Cincinnati ROI phone, West records fax, mailing address, turnaround time, and fee notice. Open when you need formal medical records or records sent to another provider.
Price estimate tool Cost estimate process, insurance information needed, phone support, and estimate limitations. Open before scheduled non-emergency services when you want cost guidance.
Accepted insurance plans Location-specific insurance participation information and change notice. Open before scheduled care, then verify directly with your insurer.
Independent guide notice: USHospitalGuides.com is not Mercy Health, not Mercy Health — West Hospital, not an emergency service, and not a government agency. Use official Mercy Health pages or phone numbers for final decisions, appointments, records, billing, pricing, insurance, and medical instructions.

Important medical and emergency notice

This guide helps with hospital navigation, contact details, parking, portal access, records, billing, and visitor planning. It does not provide medical advice, diagnosis, treatment, or triage.

Do not delay urgent care. If symptoms may be serious, call 911 or go to the nearest emergency department. Online guides, appointment forms, and patient portals are not safe for emergency decision-making.

Mercy Health West Hospital FAQs

These questions focus on address, phone numbers, emergency care, visiting hours, parking, MyChart, records, billing, insurance, and pre-registration.

1. What is the address of Mercy Health West Hospital?
Mercy Health — West Hospital is located at 3300 Mercy Health Blvd, Cincinnati, OH 45211. Use this address for GPS, rideshare, mail, flowers, packages, and hospital paperwork.
2. What is the main phone number for Mercy Health West Hospital?
The main hospital phone number is 513-215-5000. Use it for hospital operator routing, patient information, room-number routing where allowed, and general hospital questions.
3. Is Mercy Health West Hospital open 24 hours?
Yes. The hospital and Emergency Department are listed as open 24 hours. Specific services such as pharmacy, cafeteria, gift shop, admitting, and specialty offices may have separate hours.
4. What are the visiting hours at Mercy Health West Hospital?
Mercy Health lists visiting hours as 9:00 AM to 7:00 PM daily. Unit-specific restrictions may apply, so call the main hospital number before visiting ICU, surgery, labor and delivery, isolation, or specialty areas.
5. What is the Emergency Department phone number?
The Emergency Department desk number is 513-215-1222. Use it for administrative ED questions only. For active emergency symptoms, call 911 or go to the nearest emergency department.
6. Is parking free at Mercy Health West Hospital?
Yes. Mercy Health lists free parking for patients and visitors. Visitors should use the visitor lot off the Main Entrance when possible. After 8:00 PM, visitors must enter through the Emergency Department.
7. Does Mercy Health West Hospital offer valet parking?
Complimentary valet service is listed Monday through Friday from 7:00 AM to 3:00 PM. After 3:00 PM, visitors should retrieve keys at the Information Desk in the main lobby.
8. How do I access Mercy Health MyChart?
Use the official Mercy Health MyChart page to log in or sign up. MyChart can help with appointments, health information, test results, refills, care-team messaging, and some billing tasks. For help, call 844-552-4278.
9. How do I request medical records from Mercy Health West Hospital?
Check MyChart first for available records. For formal copies, use Mercy Health’s medical-record request page, online eRequest route, or authorization form. Cincinnati records help is listed at 844-397-1513, and the West records fax is listed as 513-599-4728.
10. How do I get billing help or a price estimate?
For Mercy Health billing questions, call 855-732-0138. For planned service estimates, use the Mercy Health price estimator or call 513-981-6445. Estimates are not final quotes because insurance, deductibles, complications, and treatment changes can affect the final amount.