Mercy General Hospital Sacramento: Contact & Patient Info

The Emergency Room team includes emergency physicians, physician assistants, nurses, radiologists and laboratory technologists. Patients can receive diagnostic testing, stabilization and specialty consultation when required.

Common reasons people seek emergency care

• Chest pain or suspected heart attack.
• Possible stroke.
• Severe breathing difficulty.
• Serious infection or sepsis.
• Severe abdominal pain.
• Major injury or fracture.
• Sudden neurologic symptoms.
• Serious bleeding.
• Loss of consciousness.
• Urgent pregnancy-related complications.

ER visitor rules

Current Mercy General guidance allows:

• Adult ER patients: one support person.
• Patients under 18: two legal guardians.
• ER lobby access can be limited when needed for safety or capacity.

OB Emergency Department

If you are more than 14 weeks pregnant or up to six weeks postpartum and have an urgent pregnancy-related problem, Mercy General’s OB Emergency Department provides evaluation by board-certified OB/GYN hospitalists regardless of the time of day.

Emergency charges depend on the medical problem and the resources used. A bill can include:

• Emergency-department facility charge.
• Emergency physician professional charge.
• Laboratory testing.
• X-ray, CT, ultrasound or other imaging.
• Medication and IV therapy.
• Procedures.
• Specialist consultation.
• Observation or hospital admission.

How to estimate planned care

Dignity Health provides price-transparency tools and estimates for common planned services. Your insurance deductible, copay, coinsurance and network status strongly affect the amount you actually owe.

Heart and vascular specialists currently named in Dignity Health materials

Heartburn and esophageal program physicians

The current hospital fact sheet describes the Alex G. Spanos Heart & Vascular Center as an integrated cardiac center with:

• Four cardiac surgery operating rooms.
• An advanced hybrid operating room.
• A 20-bed cardiac surgery ICU.
• 71 private patient rooms.
• A 21-bed cardiac ambulatory procedure area.
• Diagnostic cardiopulmonary care.
• Cardiac and pulmonary rehabilitation.
• A chapel and healing garden.

Heart services include

• Preventive cardiology.
• Interventional cardiology.
• Electrophysiology.
• Atrial fibrillation treatment.
• Coronary bypass surgery.
• Heart-valve surgery.
• TAVR and advanced valve procedures for eligible patients.
• Heart-failure treatment.
• Ventricular assist devices.
• Cardiac rehabilitation.

Cardiac support and education

Cardiac Rehabilitation at Mercy General can be reached at 916-453-4521. The same heart-health program publishes free education events and support resources, while certain classes may have separate fees.

Mercy General participates in Dignity Health’s multidisciplinary Heartburn & GERD program, bringing together gastroenterology, surgery, thoracic surgery, ENT and radiology.

Services can include

• Upper endoscopy.
• Esophageal manometry.
• pH testing.
• Small-bowel capsule endoscopy.
• GERD evaluation.
• Hiatal-hernia evaluation.
• Anti-reflux procedures.
• Thoracic and general surgery consultation.

Esophageal Motility Center testing at Mercy General is referral/order based. Patients should confirm fasting, medication and arrival instructions before the test.

Many Dignity Health cancer appointments associated with Mercy’s Sacramento network are provided at the Mercy Cancer Center, 3301 C Street, Suite 550, rather than inside the inpatient hospital at 4001 J Street.

Advanced imaging

Dignity Health Advanced Imaging is at 3301 C Street, Suite 500. Phone: 916-556-3300.

Mercy General is currently identified as a Joint Commission-certified Primary Stroke Center.

The hospital also lists neurological and spine services among its major clinical programs. Prior hospital materials identify advanced neuro-imaging/interventional capabilities and its epilepsy program has held Level 4 designation.

For possible stroke

Mercy General provides orthopedic and spine surgery, including total joint-replacement services and advanced spine care.

Preparing for joint surgery

Dignity Health’s Sacramento orthopedic program uses a presurgery education process for patients undergoing joint replacement. Mercy General’s program information number is 916-453-4332.

What the current spine-surgery booklet tells patients

• Confirm your surgeon’s instructions before surgery.
• Know which building you must enter.
• Use Mercy Medical Plaza parking for outpatient surgery when directed.
• Bring insurance and identification.
• Arrange transportation home if required.
• Follow the surgeon’s medication and fasting instructions exactly.

Mercy General currently lists a Family Birth Center and women’s-health services among its hospital programs. Its current hospital fact sheet also lists Obstetrics/Labor & Delivery.

Labor and delivery visitors

Current visitor guidance allows:

• Two visitors during labor/delivery, including the birth partner or coach/doula.
• Visitors may rotate.
• Two visitors at a time during postpartum recovery.

OB Emergency Department

Mercy General currently states that patients who are more than 14 weeks pregnant or up to six weeks after delivery can use its OB Emergency Department for urgent or emergent pregnancy-related needs.

A board-certified OB/GYN hospitalist evaluates these patients regardless of the time or circumstances.

Main hospital parking garage

The Mercy General parking garage is on the north end of the campus. Enter from J Street between 39th and 40th Streets.

Parking office: 916-453-4722.

Mercy Medical Plaza / outpatient surgery parking

Enter from 39th Street and follow Outpatient Surgery Center signs. If that lot is full, use the Mercy General parking garage.

Accessible parking

Handicap-accessible spaces are available at both Mercy General Hospital and the Outpatient Surgery Center. Parking attendants can assist patients when needed.

General visitor limit

Mercy General currently allows a maximum of two visitors at a time per patient for ordinary hospital visitation, subject to department-specific rules.

Emergency Department

• Adult patient: one support person.
• Patient younger than 18: two legal guardians.

Family Birth Center

• Two visitors during labor/delivery, including a birth partner or coach/doula.
• Two visitors at a time during postpartum recovery.

Outpatient procedures

One support person is generally allowed and should remain in the designated waiting area.

Intensive Care Unit

Current Mercy General hospital information allows two ICU visitors. Children younger than 14 are discouraged because of the sensitive nature of intensive-care treatment.

Chapel and healing space

The Alex G. Spanos Heart & Vascular Center includes a chapel and healing garden for patients and families.

Eligibility and rules

• Guest must generally live at least 50 miles from Sacramento.
• No guests under age 18.
• Maximum two guests and one room per family.
• Guests receiving medical treatment themselves are not eligible.
• No pets except qualified service animals.
• First-come, first-served; no reservations.
• Maximum stay is 28 days.

Priority placements

• Families of ICU patients.
• Families of dying patients.
• Families of rehabilitation patients.
• Early-morning surgical patients.

Check-in

Registration is handled through Patient Registration from 10 a.m.–5:30 p.m.. Checkout is by noon.

Why you may receive multiple bills

• Hospital/facility bill.
• Emergency physician bill.
• Surgeon bill.
• Anesthesia bill.
• Radiologist bill.
• Pathology bill.
• Other specialist professional charges.

Mercy Medical Group billing

Current Mercy Medical Group patient information lists Billing/Customer Service at 866-803-1774.

Estimate before planned care

Ask for a written patient out-of-pocket estimate before a scheduled surgery, imaging study or procedure when possible. Have your insurance information and exact procedure name/code ready.

Current CommonSpirit financial-assistance materials state that Mercy General patients may qualify for free or discounted hospital care even if they have health insurance, depending on household income and program eligibility.

Current published income framework

The current application states that assistance can be available to qualifying patients with family income below 500% of the Federal Poverty Level.

What the application asks for

• Family/household information.
• Gross monthly income.
• Income documentation.
• Other information when required.
• Signature and date.

A Social Security number is not required simply to apply.

Send completed application

Mercy General Hospital
PO Box 3008
Rancho Cordova, CA 95741-3008

Fax: 877-691-1151.

Records you can request

• Emergency Room records.
• Discharge summary.
• History and physical.
• Progress notes.
• Consultation reports.
• Procedure reports.
• Laboratory results.
• X-ray reports.
• EKG records.
• Other hospital health information.

Available formats

The current patient-access form allows requests for paper records, electronic records, USB drive, CD or secure/unsecured email where appropriate.

Dignity Health’s current patient portal is called My Portal by Dignity Health.

Self-enrollment may require the patient’s medical-record number. Guardian/caregiver and minor access can require a different authorization process.

Dignity Health Greater Sacramento provides language-access services free of charge, 24 hours a day, seven days a week, year-round.

Services include

• In-person interpretation where available.
• Telephone interpretation.
• Video remote interpretation.
• TDD/communication support for hearing-impaired patients.

Languages commonly supported include Spanish, Arabic, Armenian, Hmong, Italian, Japanese, Korean, Laotian, Punjabi, Russian, Chinese, Tagalog and Vietnamese, with additional languages available through remote interpreting.

Ask for an interpreter while scheduling, during registration or at the bedside.

If you have a concern about treatment, first speak with the nurse or unit nursing supervisor. If the issue is not resolved, Mercy General accepts formal grievances.