Methodist Children’s Hospital contact, ER, map, visitor rules, pediatric services, records, and billing help
Methodist Children’s Hospital is a pediatric hospital on the Methodist Hospital campus at 7700 Floyd Curl Dr, San Antonio, TX 78229. The main public phone listed by the hospital is 210-575-5437.
This guide is built for parents and caregivers who need more than a basic address listing. It covers emergency routing, parking, visitor rules, online registration, MyHealthONE, medical records, pediatric specialties, surgery preparation, Child Life support, billing, and practical arrival steps.
San Antonio, TX 78229. Use this address for GPS, rideshare, discharge pickup, medical records, and hospital forms.
Use for general hospital questions, visitor routing, patient services, and department transfer help.
Use for non-life-threatening medical guidance when you are unsure where to start.
Outpatient testing service on Sublevel 2 for lab work and pre-operative testing.
The pediatric intensive care unit is listed as open 24/7 for high-level pediatric care.
Use for record request questions, request status, and records process support.
Start here: choose the right hospital action
Parents usually search this hospital name during a stressful moment. Use this table to choose the safest next step before calling, driving, registering online, or requesting records.
| Need | Best action | Prepare before you start |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the nearest emergency room. | Child’s age, weight, symptoms, medications, allergies, and when the issue started. |
| Unsure if it is urgent | Call Consult-A-Nurse at 844-706-8773 for non-life-threatening guidance. | Symptoms, temperature, pain level, breathing status, recent injuries, and pediatrician name. |
| Scheduled surgery or test | Use online registration if instructed and confirm arrival time with the care team. | Insurance card, physician name, procedure date, medication list, and guardian ID. |
| Lab work or pre-op testing | Ask whether Kids Express is the correct route before using the pediatric ER. | Provider order, appointment time, child’s legal name, date of birth, and insurance details. |
| Visit an admitted child | Check current visitor information before arrival. | Patient’s full name, unit if known, caregiver status, ID, and parking plan. |
| Medical record copy | Use MyHealthONE or the online medical record request portal. | Photo ID, signed authorization, facility name, dates of service, and delivery method. |
Methodist Children’s Hospital contact directory
Use the right phone number for the right task. For emergencies, call 911 or use emergency care instead of sending portal messages.
| Contact point | Phone or link | Use it for |
|---|---|---|
| Main hospital | 210-575-5437 | General hospital routing, visitor questions, department transfer help, and location confirmation. |
| Consult-A-Nurse | 844-706-8773 | Non-life-threatening nurse guidance when families need help deciding where to start. |
| Kids Express outpatient testing | 210-575-7101 | Outpatient lab work and pre-operative testing without going through the pediatric ER when appropriate. |
| PICU | 210-575-7120 | Pediatric intensive care unit information for appropriate callers and transferred families. |
| Child Life | 210-575-7399 | Child Life questions, coping support, pre-admission support, and virtual pre-surgical tour guidance. |
| Medical records support | 844-481-0278 | Questions about record requests, request status, and online medical record submission. |
| MyHealthONE support | 855-422-6625 | Help with patient portal access, bill pay, account issues, and portal troubleshooting. |
Google map, campus entrance, parking, and arrival planning
Methodist Children’s Hospital is on the Methodist Hospital campus at 7700 Floyd Curl Dr in the South Texas Medical Center area of San Antonio.
Methodist Children’s Hospital
7700 Floyd Curl Dr
San Antonio, TX 78229
Main: 210-575-5437
Parking guidance
Official pages reference multiple parking garages, Garage 2, Garage 3, and valet options for specific services. Surgery guidance commonly points families to Garage 2 or valet service.
Emergency arrival
For pediatric emergency care, follow emergency department signage and use valet or emergency parking guidance when available. Do not park far away if the child needs immediate help.
Surgery arrival
Pediatric surgery guidance says the surgery center is on the second floor of the children’s tower and recommends arrival two hours before the scheduled procedure unless your surgeon gives different instructions.
ICU arrival
PICU guidance places the pediatric ICU on the fifth floor of the children’s tower. Parents should notify PICU staff before outside visitors arrive.
Official online actions for Methodist Children’s Hospital
Use official hospital links for live actions. This guide explains what to do after each page opens so the page is not just a directory.
Find a doctor
Open the official doctor finder
- Search by pediatric specialty, condition, or doctor name.
- Confirm whether the doctor sees children at Methodist Children’s Hospital.
- Call the listed office to confirm insurance, referral needs, and appointment location.
Patient resources
- Use this page for patient programs, financial resources, records, and online registration routes.
- Check whether your visit requires pre-registration.
- Keep insurance and physician details ready before starting.
Visitor information
- Check current caregiver and support-person rules.
- Review parking and campus map details before leaving.
- Leave valuables at home unless medically necessary.
Medical records
- Use MyHealthONE for many records.
- Use the online request portal for formal record copies.
- Have a signed authorization and photo ID ready.
Pay a bill
- Log in with ePay, pay as guest, or use MyHealthONE.
- Use statement details to match the correct account.
- Call support if the bill does not appear correctly.
Texas pricing transparency
- Review insurer network and pricing information.
- Understand that posted estimates may differ from final bills.
- Ask the hospital for a patient-specific estimate when possible.
Pediatric emergency care and urgent decision help
Emergency decisions must be based on symptoms, not search results. Use this section to understand routing, but choose immediate care when symptoms are severe.
Visitor rules, caregiver planning, valuables, and campus comfort
Visitor policies can change because of infection control, safety rules, unit restrictions, and patient condition. Check the visitor page before arriving.
| Visitor topic | Current practical guidance | Why it matters |
|---|---|---|
| Caregivers | The hospital visitor page states that two adult caregivers may accompany pediatric patients admitted to the hospital. | Families should plan which adults will be present and who will rotate if allowed. |
| CPS safety plan | For pediatric patients, Child Protective Services may assign a support person as part of a CPS Safety Plan. | Support-person rules may be different when legal or protective planning applies. |
| Valuables | The hospital asks visitors to leave valuables at home and notes it is not responsible for lost or stolen belongings. | Bring only what the caregiver and child truly need. |
| Parking | Valet parking is listed as free for registered handicap vehicles and visitors going to the emergency room. | This can reduce walking distance when a child or caregiver has mobility needs. |
| Campus maps | The hospital provides interactive and text-only map options for campus navigation. | Use maps before leaving home to identify the right garage, entrance, floor, and destination. |
Pediatric services and specialties at Methodist Children’s Hospital
The official specialty pages list a broad pediatric service mix. Confirm referral requirements, office location, insurance participation, and appointment availability before relying on any listing.
| Care area | Services listed by official pages | Parent or caregiver note |
|---|---|---|
| Pediatrics and specialty clinics | Pediatrics, specialty clinics for children with chronic illnesses, pediatric hospitalist support, and outpatient pediatric resources. | Ask whether your child needs a referral, prior records, imaging, labs, or specialist notes before the visit. |
| Pediatric emergency care | Pediatric emergency services and emergency routing for children needing urgent evaluation. | Call 911 for life-threatening symptoms; do not wait for a scheduled clinic visit. |
| NICU | Level IV neonatal intensive care for critically ill, premature, or medically complex newborns. | Parents should ask about visitation, pumping support, discharge planning, transport, and follow-up care. |
| PICU | 24-bed pediatric intensive care unit with respiratory therapy, advanced radiology, bedside procedures, ventilator support, life support, ECMO, and pediatric transport. | Ask the care team how updates are given, who can visit, and which items are allowed in the room. |
| Pediatric surgery | Seven pediatric operating suites, neurosurgery and orthopedic suites, hybrid operating room for cardiology and cardiothoracic surgery, general surgery, ENT, GI, neurological, and orthopedic surgery. | Confirm fasting instructions, medication holds, arrival time, parking, and what comfort items your child may bring. |
| Orthopedics and spine care | Broken bones, sprains, strains, sports injuries, clubfoot, hip dysplasia, scoliosis, limb differences, skeletal dysplasia, neuromuscular conditions, and complex spine disorders. | Bring imaging, brace details, therapy history, injury timeline, and school or sports activity goals. |
| Pulmonology | Asthma, chronic cough, sleep disorders, cystic fibrosis, pulmonary hypertension, severe allergies, repeated pneumonia, chronic breathing problems, and specialized lung testing. | Bring inhalers, nebulizer details, prior pulmonary testing, sleep concerns, allergy history, and hospitalization history. |
| Craniofacial and plastic surgery | Cleft lip and palate, craniosynostosis, facial nerve disorders, microtia, plagiocephaly, jaw surgery, ear molding, helmeting, facial reanimation, and speech-language therapy coordination. | Ask whether multiple specialties will be involved and whether virtual tour or Child Life preparation is recommended. |
| Cardiology and transplant-related care | Pediatric cardiology, pediatric heart surgery, pediatric cardiac intensive care, neonatal and infant heart surgery, and blood and marrow transplant services. | Ask about prior test records, medication management, subspecialty coordination, and hospital-based follow-up. |
NICU, PICU, transport, and high-acuity pediatric care
High-acuity pediatric care requires precise communication. Families should confirm unit location, visitor rules, update schedule, and discharge planning with the care team.
Level IV NICU
The hospital highlights a Level IV NICU with 78 beds over 19,000 square feet. The NICU is designed for critically ill newborns, premature infants, babies with birth defects, and babies needing advanced care.
PICU
The PICU is listed as a 24-bed unit with board-certified pediatric intensivists and pediatric intensive care nurses. Services include respiratory therapy, advanced radiology, bedside procedures, ventilator support, life support, and ECMO.
Pediatric transport
Methodist AirCare transport teams are described as available 24 hours a day, seven days a week to bring critically ill children to the PICU when appropriate.
Parent questions to ask
Ask who gives updates, when rounds happen, how visitors are approved, what items can be brought, how discharge goals are set, and which specialists are involved.
Pediatric surgery preparation and what to bring
For scheduled procedures, follow the surgeon’s instructions first. This section helps families organize common items and avoid arrival problems.
Child Life, therapy support, virtual tours, and family coping help
Hospital care can be stressful for children and siblings. Methodist Children’s Hospital lists Child Life services to help children understand, cope, and participate in care at an age-appropriate level.
| Support type | What it can help with | How families can ask |
|---|---|---|
| Child Life specialist | Hospital anxiety, procedure preparation, diagnosis education, coping plans, school support, and family support. | Ask the child’s nurse for a Child Life referral or call Child Life when appropriate. |
| Procedure preparation | Explains what to expect using age-appropriate language, distraction, and non-drug coping tools. | Ask before surgery, imaging, IV starts, blood draws, dressing changes, or stressful procedures. |
| Music and art therapy | May support expression, anxiety reduction, coping, relaxation, pain perception, developmental milestones, and family memory-making. | Ask the care team whether a referral is available for your child’s unit and condition. |
| Facility dog program | WAGS over Texas supports pediatric patients through distraction, diagnosis education, ambulation encouragement, and coping practice when appropriate. | Ask whether infection-control rules, patient volume, and your child’s condition allow a visit. |
| Virtual tour | Helps children prepare for pre-admission or pre-operative care when in-person tours are not available. | Call Child Life at 210-575-7399 for tour questions. |
MyHealthONE portal, online registration, bill pay, and record sharing
MyHealthONE is the Methodist Healthcare patient portal used for common tasks such as viewing records, post-visit summaries, follow-up appointments, sharing records, and paying bills.
Portal tasks
- View health records such as lab results, physician notes, imaging reports, and more.
- View post-visit summaries.
- Schedule follow-up appointments when available.
- Share records with a physician or caregiver.
- Pay hospital bills through supported payment routes.
Online registration
Online registration may be used for surgical procedures, diagnostic tests, and treatments. Keep insurance information, emergency contact, physician name, date of procedure, and medication list ready.
Bill pay
The payment page offers ePay login, guest pay, and MyHealthONE bill pay. Use the account information on the statement to avoid paying the wrong balance.
Portal support
If the portal or bill pay does not work, call the MyHealthONE Support Team at 855-422-6625.
Medical records, authorization, physician requests, and delivery timing
Medical records are often needed for pediatrician follow-up, specialty referrals, insurance, school forms, legal requests, and continuity of care.
| Record need | Best route | Important details |
|---|---|---|
| View common records | Use MyHealthONE on desktop, laptop, tablet, or smartphone. | Some records may only be available through the hospital Medical Records office. |
| Formal patient copy | Use the online medical record request portal or submit signed authorization. | Have a signed and dated authorization form plus a legible photo ID. |
| Request by fax | Send patient request documentation by fax to 844-481-0298. | Use the hospital’s current authorization form and verify details before sending. |
| Mail request | Send to PO Box 290789, Nashville, TN 37229-0789 for patient requests. | Include signed authorization and ID copy as required. |
| Physician urgent records | A healthcare provider can fax a written request on letterhead to 786-206-0841. | Include patient name, date of birth, date of visit, facility name, and “STAT” for urgent requests. |
| Delivery timing | Choose email or mail delivery when available. | The records page lists email delivery as 1–2 business days after processing and mail delivery as 5–7 business days after processing. |
Billing, insurance, estimates, and pricing transparency
Hospital bills can include facility charges, physician charges, imaging, lab work, anesthesia, procedures, medications, and non-hospital charges. Always ask which bills may arrive separately.
Pay online
Methodist Children’s Hospital offers online bill pay through ePay, guest pay, and MyHealthONE. Use the account number and guarantor details from the statement.
Payment plans
The payment page describes flexible online options including payment plans, support options, and automatic recurring payments when available.
Insurance networks
Texas pricing transparency resources include links to participating health insurance provider networks and related hospital billing information.
Estimate limits
Methodist Healthcare notes that pricing information is an estimate and final bills may differ because of complications, additional tests, procedures, and non-hospital charges.
What ranking and map listings usually miss
Third-party listings may show phone, address, reviews, or basic directions, but parents need more practical details before a hospital visit.
| Common listing detail | Why it is incomplete | What this guide adds |
|---|---|---|
| Address and phone | Parents still need department-specific contacts and routing help. | Main phone, Consult-A-Nurse, Kids Express, PICU, Child Life, Medical Records, and portal support. |
| ER label | A listing does not explain when to call 911, when to use ER, or when nurse guidance may fit. | Emergency decision table, symptom warnings, and non-life-threatening guidance route. |
| Services list | Specialty names do not tell families what to bring or what to ask. | Pediatric specialty notes, surgery preparation, NICU/PICU planning, and caregiver questions. |
| Map pin | A map pin does not explain garages, valet, floors, surgery arrival, or ICU visitor coordination. | Garage/valet notes, children’s tower guidance, second-floor surgery center, and fifth-floor PICU note. |
| Reviews | Reviews do not explain records, portal access, billing, estimates, or visitor policy. | Medical record request steps, bill pay options, pricing warning, visitor rules, and source checklist. |
Official source checklist used for this guide
Use official hospital pages for final decisions because schedules, departments, entrances, insurance, and visitor rules can change.
| Official page | What it helps verify | When to open it |
|---|---|---|
| Hospital location page | Hospital name, address, main phone, and location-specific navigation. | Open before calling, routing, or checking current hospital alerts. |
| Visitor information | Caregiver rules, parking, valet notes, belongings guidance, and campus map links. | Open before visiting an admitted pediatric patient. |
| Patient information | Patient resources, online registration, financial resources, bill pay, records, and Consult-A-Nurse. | Open before scheduled tests, surgery, or hospital-based services. |
| Medical records | MyHealthONE, authorization requirements, request portal, fax, mail, delivery timing, and record support phone. | Open when requesting records for yourself, a doctor, insurance, attorney, or third party. |
| Make a payment | ePay, guest pay, MyHealthONE bill pay, support phone, and estimate disclaimer. | Open when paying a hospital statement or troubleshooting bill pay. |
| Specialties | Pediatric service categories including NICU, orthopedics, pediatrics, surgery, urology, oncology, pulmonology, and related specialties. | Open when deciding which pediatric specialty page or doctor finder to use. |
| PICU | 24-bed PICU, 24/7 unit status, advanced care services, transport team, and fifth-floor children’s tower location. | Open when a child is in or being transferred to pediatric intensive care. |
| Hospital highlights | Level IV NICU, 78-bed NICU, PICU, transplant services, and high-acuity pediatric care highlights. | Open for a broad summary of hospital capabilities. |
| Child Life | Child Life specialists, facility dog program, music therapy, art therapy, virtual tours, and Child Life phone. | Open when a child needs coping support before or during hospitalization. |
| Texas pricing transparency | Insurance network resources, pricing estimate limits, and facility billing information. | Open before planned care when you need cost or insurance-network information. |
Methodist Children’s Hospital FAQs
These questions focus on address, phone, map, emergency routing, visitor rules, services, portal, records, billing, and surgery preparation.