Levine Children’s Hospital pediatric care, ER, doctors, appointments and visitor information
Atrium Health Levine Children’s Hospital is a dedicated children’s hospital in Charlotte, North Carolina, providing inpatient, emergency, intensive, surgical and specialty pediatric care. Atrium Health lists the main hospital at 1000 Blythe Blvd., Charlotte, NC 28203, with the main hospital phone number (704) 381-2000.
Families should know that many Levine Children’s specialty offices use 1001 Blythe Blvd. addresses even though the hospital’s primary facility listing uses 1000 Blythe Blvd. Always check the suite and building on the appointment confirmation before parking.
Charlotte, NC 28203.
Use for hospital routing and general questions.
Dedicated pediatric emergency and Level I pediatric trauma care.
704-446-5437 or toll-free 888-279-5437.
Atrium Health Release of Information assistance.
Patient billing, account and financial-assistance help.
What is Levine Children’s Hospital?
Levine Children’s Hospital is Atrium Health’s major pediatric referral hospital in Charlotte.
The hospital provides care in more than 30 areas of pediatric medicine, from common childhood conditions to complex heart disease, cancer, kidney disease, neurological disorders, premature birth and organ transplantation.
Levine Children’s describes itself as the largest children’s hospital between Atlanta and Washington, D.C. Its pediatric services include dedicated emergency care, pediatric intensive care, cardiovascular intensive care, neonatal intensive care, inpatient medical/surgical units, rehabilitation, oncology and specialty clinics.
24/7 pediatric ER
The Charlotte campus has a dedicated children’s emergency department staffed for pediatric emergency care around the clock.
Level I pediatric trauma
Levine Children’s Hospital provides the region’s Level I pediatric trauma capability.
Advanced neonatal care
The hospital treats critically ill and premature newborns, including babies born as early as approximately 23 weeks when clinically appropriate.
Transplant care
Pediatric programs include advanced transplant services such as heart, kidney and liver care.
ECMO
Levine Children’s provides extracorporeal membrane oxygenation support for critically ill children.
Child-focused support
Child Life, music therapy, pet therapy, playrooms and Seacrest Studios help children cope with hospitalization.
Levine Children’s Hospital Emergency Room
The Charlotte pediatric emergency department operates 24 hours a day, every day of the year.
Families do not need an outpatient appointment before seeking emergency evaluation.
Charlotte, NC 28203. Follow campus signage specifically for Children’s Emergency.
Where is the Children’s Emergency entrance?
The official Carolinas Medical Center campus map shows a separate Children’s Emergency entrance and emergency parking area on the medical campus. Do not assume that the main Levine Children’s lobby entrance is the fastest route for emergency care.
Services available in the emergency department
- Emergency physician evaluation
- Trauma and resuscitation rooms
- CT imaging
- MRI when clinically required and available
- Digital X-rays
- Ultrasound
- Laboratory testing
- Observation rooms
- Specialist consultation
- Emergency ambulance transport when necessary
Emergency Care Video Visit
Atrium Health also offers a 24/7 Emergency Care Video Visit for eligible patients in North Carolina age 2 and older when a family is unsure whether an in-person emergency visit is necessary.
How to make a Levine Children’s appointment
Appointment routing depends on whether your child needs primary care, specialty care or hospital follow-up.
Levine Children’s doctors and pediatric specialists
The hospital has a large pediatric medical staff, so physician schedules should be checked live rather than copied into a static weekly timetable.
Examples of current Levine Children’s specialists
| Doctor | Specialty | Main listed Levine Children’s location | Scheduling |
|---|---|---|---|
| Gonzalo Wallis, MD | Pediatric Cardiology; Advanced Heart Failure & Transplant Cardiology | HEARTest Yard Congenital Heart Center, 1001 Blythe Blvd., Suite 500, Charlotte | 704-373-1813. Current provider profile indicates new-patient availability. |
| Nicholas B. Sliz, MD | Pediatrics; Pediatric Cardiology | HEARTest Yard Congenital Heart Center, 1001 Blythe Blvd., Suite 500 | 704-373-1813. Current profile lists new-patient visits. |
| Richard J. Boruta, MD | Pediatrics; Pediatric Cardiology | HEARTest Yard Congenital Heart Center, 1001 Blythe Blvd., Suite 500 | 704-373-1813. |
| Tiffany Linville, MD | Pediatric Gastroenterology & Hepatology | Levine Children’s Gastroenterology, 1001 Blythe Blvd., Suite F | 704-381-6850. Current profile lists new-patient visits. |
| Jason Dranove, MD | Pediatric Gastroenterology & Hepatology | Levine Children’s Gastroenterology, 1001 Blythe Blvd., Suite F | 704-381-6850. Current profile lists new-patient visits. |
| Rani K. Singh, MD | Child Neurology; Clinical Neurophysiology; Epilepsy | Current official profile lists Levine Children’s Neurology Concord. | 704-381-1450. |
This is a practical sample of physicians whose current official profiles can be verified; it is not the hospital’s complete physician roster. Levine Children’s employs and works with many specialists across dozens of pediatric fields.
Levine Children’s specialty clinic hours and appointment numbers
These are useful Charlotte campus examples where Atrium currently publishes clinic hours.
| Specialty | Charlotte location | Published hours | Phone |
|---|---|---|---|
| Pediatric Neurology | 1001 Blythe Blvd., Suite 4151 | Monday-Friday, 8:00 a.m.-5:00 p.m. | 704-381-1450 |
| Pediatric Gastroenterology | 1001 Blythe Blvd., Suite F | Monday-Friday, 8:00 a.m.-5:00 p.m. | 704-381-6850 |
| Pediatric Nephrology | 1001 Blythe Blvd. | Monday-Friday, 8:00 a.m.-5:00 p.m. | 704-381-8800 |
| Pediatric Urology / Kidney Stone Care | 1001 Blythe Blvd., Suite 4100A | Monday-Friday, 8:00 a.m.-5:00 p.m. | 704-446-5070 |
| Pediatric Audiology | Levine Children’s Hospital, 3rd Floor | Confirm when scheduling | 704-381-6162 |
| Congenital Heart Center | 1001 Blythe Blvd., Suite 500 | Appointment-specific | 704-373-1813 |
Levine Children’s appointment fees, ER fees and price estimates
Atrium Health publishes price-estimation tools rather than one universal pediatric visit fee.
How to get the most useful estimate
- Ask your child’s doctor for the procedure or service name.
- Request the CPT/procedure code if available.
- Use the Atrium Health online Cost Estimator.
- Enter your child’s insurance information accurately.
- Confirm whether professional and hospital/facility fees are both included.
- Call the insurer to verify deductible, copay and coinsurance.
Pediatric specialties available through Levine Children’s
The children’s network provides more than 30 specialty-care areas.
Cardiology & Heart Surgery
Congenital heart disease, rhythm disorders, surgery, heart failure and transplant.
Neurology & Neurosurgery
Epilepsy, seizures, neuromuscular disorders, brain and spinal conditions.
Gastroenterology
Digestive, liver, inflammatory bowel, motility and feeding conditions.
Nephrology
Kidney disease, hypertension, dialysis, kidney stones and transplant.
Hematology & Oncology
Childhood cancer, blood disorders and blood/marrow transplant care.
Pulmonology
Complex respiratory and lung conditions.
Endocrinology
Diabetes, growth, thyroid, hormonal and metabolic conditions.
Urology
Urinary and genital conditions, kidney stone management and surgery.
Audiology
Pediatric hearing testing from birth through age 21 and newborn hearing services.
NICU / Neonatology
Advanced neonatal intensive care for premature and critically ill newborns.
Pediatric Surgery
General and subspecialty surgical care for children.
Rehabilitation
Inpatient and pediatric rehabilitation with therapy and mobility support.
Levine Children’s visitor and parent rules
Children’s-hospital visitation is more family-centered than a standard adult hospital, but unit limits still apply.
General inpatient units
- Patients may currently have up to 4 visitors/caregivers at the bedside during the day, including siblings of any age when otherwise permitted.
- From 10:00 p.m. to 8:00 a.m., up to 2 adult visitors/caregivers age 18 or older may stay with the patient.
- Parents and legal guardians may receive wristbands or other secure access credentials.
PICU and cardiovascular intensive care
- Up to 2 visitors/caregivers at the bedside at a time.
- Sibling visitors should generally be 13 years or older.
- Unit-specific restrictions can change based on the child’s condition or infection risk.
Cancer, blood-disorder and transplant areas
Atrium Health currently requires masks in certain high-risk pediatric areas, including floor 11 of Levine Children’s Hospital, the Bone Marrow Transplant Unit and the pediatric hematology-oncology clinic.
Where to park for Levine Children’s Hospital
The Blue Parking Deck is one of the most useful visitor parking landmarks for the children’s hospital.
Charlotte, NC 28207, adjacent to the Carolinas Medical Center / Levine Children’s campus.
Atrium’s current pediatric audiology instructions specifically direct Levine Children’s visitors to the Blue Parking Deck. Drivers take a ticket when entering, bring it into the hospital and can ask the main-lobby front desk about parking validation for qualifying clinic visits.
Important campus parking areas
- Blue Parking Deck – convenient for Levine Children’s Hospital.
- Children’s Emergency parking – use for pediatric emergency access.
- Medical Center Plaza parking deck – useful for some specialty offices and surgery services.
- Morehead Medical Plaza parking deck – serves Morehead-area outpatient offices.
Construction warning
Levine Children’s Hospital map and campus address
Use the hospital address for the main campus, then follow signs for your child’s exact destination.
Hospital: 1000 Blythe Blvd., Charlotte, NC 28203
Main phone: 704-381-2000
Blue Parking Deck: 1012 S. Kings Drive, Charlotte, NC 28207
What to bring for your child’s hospital stay
Levine Children’s publishes a practical packing list for day visits and overnight stays.
Medical and registration information
- Child’s health insurance or Medicaid card
- Child’s medical history
- Relevant hospital or specialist records
- Current medication list with dosages
- Pharmacy phone number
- Food and medication allergy list
- Pediatrician’s address and phone number
- Child’s Social Security card when requested for registration purposes
Comfort items for your child
- Favorite toy, book or game
- Favorite blanket or pillow
- Favorite family photograph
- Pajamas and robe
- Slippers and socks
- Comfortable clothes for discharge
- Glasses, retainers, splints or other special items
- School books or assignments for longer stays
For the parent or caregiver staying overnight
- Your own medications
- Comfortable clothing and shoes
- Personal-care items
- Phone charger
- Important telephone numbers
- Notebook and pen for doctor instructions
- Money or payment method for meals
How to request Levine Children’s medical records
Levine Children’s records are handled through Atrium Health’s centralized Release of Information process.
Atrium Health Release of Information support.
Also listed in current Atrium medical-record request instructions.
| Submission method | Current Atrium Health information |
|---|---|
| medicalrecordsroi@advocatehealth.org | |
| Fax | 704-446-6037 |
|
Atrium Health Corporate Health Information Management Release of Information PO Box 32861 Charlotte, NC 28232 |
The authorization should identify the dates of service and the records requested. Atrium’s current instructions say fees may apply depending on the delivery method.
Special rule for minors
A parent or legal representative normally signs for a young child, but North Carolina confidentiality rules can affect access to certain adolescent records. Atrium’s release instructions specifically note circumstances where a minor may control authorization for care involving pregnancy, sexually transmitted infections, certain outpatient behavioral-health care or substance-use treatment.
MyAtriumHealth for parents and children
MyAtriumHealth provides online access to records, test results, messaging, appointments and bills.
Records & test results
View available health information, allergies, medications, immunizations and results.
Appointments
Request or manage eligible appointments and complete eCheck-In.
Billing
Review bills, pay balances and contact billing customer service.
Parent access as a child gets older
Levine Children’s advises families that a parent or guardian can request access to a young child’s information through MyAtriumHealth. When a child reaches age 13, parental access becomes more limited because of state privacy requirements and the teen can request their own MyAtriumHealth account.
Email: myatriumhealth@atriumhealth.org
Levine Children’s billing and bill payment
Atrium Health centralized Patient Financial Services handles hospital and medical-group billing questions.
Use for bill questions, claim issues, itemized bills and payment questions.
Pay through MyAtriumHealth
Families can also make a payment for another person when they have the guarantor account information required by Atrium Health.
Financial assistance for Levine Children’s Hospital bills
Atrium Health currently offers financial-assistance, hardship and uninsured discount programs.
Current Atrium policy provides 100% financial assistance for qualifying patients.
Qualifying households may receive partial financial assistance.
Automatic discount off gross charges for medically necessary services under current Atrium policy.
Hardship discount
Atrium Health also offers a hardship program for qualifying North Carolina, South Carolina, Georgia or Alabama residents whose remaining medical balance is greater than 10% of total household income.
How to apply
- Apply through MyAtriumHealth, or
- Request an application from Patient Customer Service, or
- Obtain an application through the hospital admitting office.
Mail applications to:
Atrium Health Business Office
Attention: Coverage Assistance Services
PO Box 32861
Charlotte, NC 28232-2861
Customer Service: 704-512-7171 or 844-440-6536.
Free interpreter services at Levine Children’s
Interpreter support is available around the clock for families who need language or hearing assistance.
No charge to eligible patients and families.
Live video interpreter service.
Telephone interpretation for a broad range of languages.
Levine Children’s also provides in-person Spanish interpretation and services for patients and families who are hearing impaired.
Child Life, playrooms, music therapy and family support
Levine Children’s provides extensive non-medical support designed specifically for hospitalized children.
Child Life
Certified specialists use age-appropriate explanations, medical play, videos and distraction to help children cope with procedures and hospitalization.
Playrooms
Playrooms provide toys, games, crafts and supportive play. Medical procedures are not performed in the playroom “safe zone.”
Teen Room
Located on the 11th floor for teens and siblings age 13 and older, with games, computers and recreational activities.
Music Therapy
Board-certified music therapists work with children and families. Program information: 704-381-2257.
Pet Therapy
Registered therapy dogs visit eligible patients with trained handlers. Program information: 704-355-2105.
Seacrest Studios
In-hospital radio and multimedia studio with games, interviews and activities. Contact: 704-381-1181.
Family Resource Center Library
Families can get free health-information help from the Family Resource Center Library. It is currently listed on the 2nd floor, Monday-Friday, 8:30 a.m.-5:00 p.m.. Call 704-381-2110.
Family-centered care coordinator
Levine Children’s lists its family-centered care coordinator at 704-381-7251.
Laundry
Current family guidance says washing machines are available on floors 4, 8, 9, 10 and 11. Ask your child’s care team if you are staying on another floor and need laundry access.
Food, cafeteria and gift shop at Levine Children’s
Families have food options inside the children’s hospital and throughout the connected medical campus.
| Option | Location | Published hours |
|---|---|---|
| X-Ray Café | 1st floor, Levine Children’s lobby |
Monday-Friday: 7-10 a.m. and 11 a.m.-8 p.m. Saturday-Sunday: 10 a.m.-5 p.m. Closed major holidays. |
| The Market Café | 3rd floor, Carolinas Medical Center | Main cafeteria currently listed daily from 6 a.m.-3 a.m.; holiday hours may vary. |
| Vending | Campus / designated vending areas | 24-hour access at listed locations. |
Food on your child’s unit
Hospitalized children can order meals according to their dietary plan. Levine Children’s also says parents and guardians can use free food carts that round units for breakfast and lunch.
Family snack areas near nursing stations may include items such as drinks, cereal, crackers, cookies, popsicles and basic utensils.
Levine Children’s Gift Shop
Located in the hospital lobby past guest check-in.
| Day | Current published hours |
|---|---|
| Monday-Friday | 9:00 a.m.-6:00 p.m. |
| Saturday | 10:00 a.m.-2:00 p.m. |
| Sunday | Not currently listed as open on the official gift-shop page. |
Where families can stay near Levine Children’s Hospital
Families traveling from outside Mecklenburg County may qualify for referral-based lodging support.
Ronald McDonald House of Charlotte
1613 E. Morehead Street
Charlotte, NC 28207
Phone: 704-335-1191.
Intended for eligible families of hospitalized children living outside Mecklenburg County. A hospital referral is required.
Hospitality House of Charlotte
1400 Scott Avenue
Charlotte, NC 28203
Phone: 704-376-0060.
Available to qualifying patients and family members living outside Mecklenburg County. Hospital referral is required and rooms may have a small fee.
Levine Children’s Hospital phone directory
Save the number that matches the task instead of calling multiple departments.
| Need | Phone / contact | Use for |
|---|---|---|
| Main hospital | 704-381-2000 | Hospital routing and general information. |
| Pediatric provider referral / transfer | 704-446-5437 | Provider consultations, pediatric referrals and transfers. |
| Toll-free pediatric referral | 888-279-5437 | Referral / transfer line from outside the local area. |
| Neurology | 704-381-1450 | Pediatric neurology appointments. |
| Gastroenterology | 704-381-6850 | GI and hepatology appointments. |
| Nephrology | 704-381-8800 | Pediatric kidney care. |
| Urology / Kidney Stone Care | 704-446-5070 | Pediatric urology and stone program. |
| Audiology | 704-381-6162 | Pediatric hearing appointments. |
| Congenital Heart Center | 704-373-1813 | Pediatric cardiology / heart appointments. |
| Medical Records | 844-383-2109 | Release of Information and record-request help. |
| Billing / Customer Service | 704-512-7171 | Bills, itemized statements and financial assistance. |
| Price Estimation | 704-355-0900 | Estimated out-of-pocket hospital costs. |
| MyAtriumHealth support | 855-799-0044 | Portal login and technical help. |
| Family Resource Library | 704-381-2110 | Free pediatric health-information help. |
| Family-Centered Care | 704-381-7251 | Family-centered care coordination. |
| Child Life / Playrooms | 704-381-2257 | Playrooms, Child Life and music-therapy information. |
| Gift Shop | 704-381-2052 | Hospital gift shop. |
| Patient concerns / Customer Care | 704-355-8363 | 24-hour Customer Care Line for concerns about care or service. |
Which number or entrance should a parent use?
Levine Children’s Hospital FAQs
Practical answers to common questions parents search before a hospital or specialty visit.
1. What is the address of Levine Children’s Hospital?
2. What is Levine Children’s Hospital’s main phone number?
3. Is Levine Children’s emergency room open 24 hours?
4. Where should I park for Levine Children’s Hospital?
5. Can parents stay overnight at Levine Children’s Hospital?
6. How many visitors can a child have?
7. How do I make a specialist appointment at Levine Children’s?
8. How much does a Levine Children’s appointment or ER visit cost?
9. How can I get my child’s medical records?
10. Does Levine Children’s offer financial assistance?
Official information used for this Levine Children’s guide
This page summarizes practical information from current Atrium Health hospital pages, provider profiles, patient resources, pricing information, medical-record instructions, visitor policies and campus materials so families do not have to open multiple pages for basic details.