IU Health University Hospital: Address, Phone & Patient Info

What to bring

IU Health’s current University Hospital location page does not list an emergency department among the hospital’s patient services or contact information.

Downtown IU Health adult emergency department

Methodist’s emergency program includes board-certified emergency physicians, trauma specialists and Level I trauma capabilities.

IU Health does not publish one universal consultation fee for every University Hospital physician. Cost varies by specialty, visit type, insurance plan, deductible, coinsurance, testing and whether additional hospital services are used.

Self-service estimates

IU Health’s self-service price-estimate tool covers more than 700 frequently provided medical services at IU Health hospital locations.

Individual price estimate

What to ask before a scheduled procedure

• What is the hospital/facility estimate?
• Is the physician charge included?
• Will anesthesia be billed separately?
• Are radiology or pathology charges separate?
• Is prior authorization required?
• Is the hospital and physician in network?
• What deposit or copay is expected before service?

Best garages for University Hospital

Current visitor garage rates

Valet parking

IU Health currently lists valet at the University Hospital main entrance, 550 N. University Blvd., as well as the Cancer Pavilion and Simon Cancer Center entrances.

Free parking pass for admitted patients

IU Health states that each patient admitted to University Hospital can receive one free parking pass provided during registration.

Paying for garage parking

The University and Vermont Street garages use automated pay stations. Cash and credit cards can be used at applicable pay stations; exit terminals accept credit cards and IU Indianapolis validation cards, but cash is not accepted at exit terminals.

IU Health downtown shuttle

IU Health provides a free downtown shuttle linking downtown facilities, including the University Hospital area.

• Downtown route: Monday–Friday, 6 a.m.–8 p.m.
• Saturday downtown service: 8 a.m.–5 p.m.
• Sunday: no downtown shuttle service listed.
• Express route: Monday–Friday, 7 a.m.–6 p.m.

IndyGo

Several IndyGo bus routes serve the downtown medical campus. Route-planning assistance: 317-635-3344.

Call center hours: Monday–Friday, 7 a.m.–7 p.m.; Saturday, 9 a.m.–noon.

Visiting hours

IU Health University Hospital does not use one universal visitor timetable for every unit. Families should check with the patient’s care team for the best visiting times.

Primary support people

Patients may designate one or two people as primary support persons with 24/7 visitation access, subject to clinical and safety restrictions.

Can children visit?

Children under 18 may generally visit during regular visiting periods when accompanied by an adult, unless a seasonal or unit-specific restriction applies. Children under 18 cannot be left unattended.

Overnight visitors

Overnight visitors are not permitted in double-occupancy rooms. Ask the unit care team about room-specific overnight arrangements.

Do not visit when sick

Visitors with a fever, sore throat, cold or other illness symptoms should not visit.

Hospital policies

• IU Health facilities are smoke-free.
• IU Health facilities are alcohol- and drug-free.
• Weapon/firearm restrictions apply throughout IU Health facilities.

Patient mail

Mail for an admitted patient can be addressed:

Patient name, unit and room number
IU Health University Hospital
550 University Boulevard
Indianapolis, IN 46202

Pharmacy services include prescription filling and refills. Patients should confirm medication availability before traveling if a specific specialty medication is needed.

IU Health Radiology — University Hospital

Published imaging services include:

• MRI
• CT
• Ultrasound
• X-ray
• Lung cancer screening
• Nuclear medicine / PET
• Interventional and procedural radiology

Ambulatory Outpatient Center Lab

Pay a bill

Patients can also pay through My IU Health or use IU Health Guest Pay without creating a portal account.

Insurance

IU Health accepts many insurance plans, but network participation can differ by insurance product, physician and location. Verify both the facility and individual physician with your insurer before planned care.

Financial assistance

IU Health financial counselors can help eligible patients understand assistance programs, Medicaid-related coverage and the IU Health Financial Assistance Program.

Under IU Health’s current financial-assistance policy, qualifying Indiana residents meeting income criteria may receive substantial assistance, potentially up to the full eligible bill. Patients above the basic income threshold may still qualify in some circumstances when the balance owed exceeds 5% of annual household income.

Payment plans

IU Health offers payment-plan options for out-of-pocket healthcare costs, including options for patients who do not qualify for financial assistance.

IU Health University Hospital uses the Metro Indianapolis Health Information Management Release of Information team.

Records request process

How long does it take?

IU Health states that law may allow up to 30 days for processing, but its goal is to process medical-record requests within 5 business days after receipt.

How long are records retained?

IU Health states that it retains medical records for at least eight years.

Depending on the patient and participating provider, My IU Health can be used to:

Patient portal support: 317-963-1661.

Patio View Café

Located on the first floor with a selection of meals. Published regular hours: Monday–Sunday, 6:30 a.m.–4 p.m.

Copper Moon Coffee

First floor across from Patio View Café.

• Monday–Friday: 6 a.m.–9 p.m.
• Saturday–Sunday: 7 a.m.–5 p.m.
• Closed on holidays.

Sonny’s Pizza and Deli

Located inside Patio View Café. Published weekday hours: 10:45 a.m.–7:30 p.m.. Closed on holidays.

Patient room service

Classic Cuisine provides patient room-service meals daily from 6:30 a.m.–7:30 p.m..

Free Wi-Fi

Free wireless internet is available throughout IU Health University Hospital 24 hours a day, 7 days a week.

ATMs

ATMs are listed at several hospital/campus locations, including:

• Ambulatory Outpatient Center first floor
• IU Health Simon Cancer Center main lobby
• Outside the first-floor cafeteria
• Second Street west of the Central Elevators

Wheelchairs

Guest Relations representatives and hospital volunteers can help obtain a wheelchair. Ask at an information desk when you arrive.

Nearby lodging help

IU Health’s ProCare Network assists patients and families with discounted hotel options around Indianapolis.

ProCare: 317-974-2039 or 800-974-2039.

Accessible parking

Hospital garages include elevators, stairs and spaces for people with special parking needs. Garages are van accessible.

ADA valet

IU Health states valet is free for patients and visitors who display a qualifying handicap plate or placard at arrival.

Language assistance

IU Health’s current privacy notice states that language assistance is available without charge.

Start by discussing a concern with the nurse, physician or care team. If the issue is not resolved, IU Health lists a dedicated University Hospital Patient Relations number.

During evenings, nights and weekends, patients can ask their nurse to contact the associate administrator when appropriate.