IU Health Arnett Hospital: Address, Phone & Patient Info

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Lafayette, Indiana · Hospital Patient Guide · Updated September 2026

IU Health Arnett Hospital address, phone, ER, parking, records, billing, and visitor information

IU Health Arnett Hospital is a 191-bed Indiana University Health hospital at 5165 McCarty Ln, Lafayette, IN 47905. The main hospital phone number is 765-448-8000.

The campus includes emergency medicine, inpatient care, surgery, imaging, maternity-related care, cancer care, heart and vascular care, orthopedics, neurosurgery, primary care access, pharmacy support, and visitor services.

Call Main: 765-448-8000 Scheduling: 1-888-IUHEALTH Open My IU Health
Medical emergency? Call 911 for life-threatening symptoms. IU Health Arnett Hospital Emergency Medicine is located on the hospital campus and provides emergency care 24 hours a day, seven days a week. For hospital questions, call 765-448-8000.
Main address 5165 McCarty Ln

Lafayette, IN 47905. Use this for the main hospital, emergency department campus, visitor arrival, and map directions.

Main phone 765-448-8000

Use for general hospital inquiries, department routing, patient location questions, and arrival help.

Emergency Department 24/7

Emergency Medicine treats adults and children at the hospital. Call 911 for life-threatening emergencies.

General scheduling 1-888-IUHEALTH

Call 888-484-3258 for IU Health scheduling and care-navigation options.

Hospital size 191-bed hospital

IU Health lists Arnett as a 191-bed hospital with more than 40 specialties and 23 outpatient clinics.

Visitor hours 6 am – 10 pm

Regular visiting hours are listed daily. Unit rules and patient condition may create stricter limits.

Start here: choose the right IU Health Arnett contact route

Use this table before driving to the hospital or calling the wrong department.

Need Best action What to have ready
Life-threatening emergency Call 911 or go to the IU Health Arnett Emergency Department. Symptoms, medication list, allergies, ID, insurance card, and emergency contact.
General hospital question Call the main hospital line at 765-448-8000. Patient full name, date of birth, department name, appointment time, or room number if known.
Schedule care Call 1-888-IUHEALTH or use My IU Health if eligible. Reason for visit, preferred location, insurance plan, referring provider, and availability.
Request medical records Use IU Health Health Information Management Release of Information. Completed authorization form, photo ID, date range, facility name, and delivery method.
Pay a bill or ask billing questions Use IU Health online bill pay, My IU Health, or the billing phone line. Account number, guarantor name, date of service, insurance EOB, and payment method.
Visitor planning Check daily visiting hours and unit-specific limits before arrival. Patient room/unit, visitor ID, mask or infection-control instructions, and parking plan.

IU Health Arnett Hospital phone directory

Use the most specific number when possible. It reduces transfers and helps staff route your question faster.

Department or service Phone / contact Use this for
Main hospital 765-448-8000 General inquiries, department routing, hospital arrival help, and patient-location questions.
IU Health scheduling 1-888-IUHEALTH Primary care, specialty care, virtual visit options, and appointment navigation.
Emergency Medicine 765-448-8000 Emergency Department campus questions. Call 911 for a life-threatening emergency.
Emergency Medicine fax 765-838-4751 Provider-to-provider or records-related faxing when directed by IU Health staff.
My IU Health support 317-963-1661 Portal login, two-step verification, invitation, account access, and technical support.
Medical records 765-838-4154 IU Health Arnett Health Information Management Release of Information requests.
Billing 877-668-5621 Bill payment and billing questions for patients outside the Indianapolis area.
Price estimates 833-722-6050 Out-of-pocket estimates for planned services. Local number: 317-963-2541.
Financial counseling 888-531-3004 Financial assistance, payment plans, and help understanding hardship options.
Patient relations 765-838-4297 or 765-838-6094 Hospital care concerns, compliments, safety concerns, or unresolved care-experience questions.

IU Health Arnett Emergency Room: hours, location, and when to go

IU Health Arnett Hospital Emergency Medicine is on the Lafayette hospital campus and is listed for 24-hour emergency care.

Emergency hours 24 hours, 7 days

The Emergency Department evaluates, stabilizes, and diagnoses acute illnesses and injuries for adults and children.

Campus location 5165 McCarty Ln

Use the hospital campus and follow Emergency / Entrance 3 signage unless IU Health gives you a different arrival instruction.

Go to ER / call 911 for Consider urgent care or same-day care for Bring if possible
Chest pain, stroke symptoms, severe trouble breathing, major injury, uncontrolled bleeding, severe allergic reaction, seizure, poisoning, suicidal crisis, or loss of consciousness. Minor fractures, sprains, cuts that may need stitches, fever without severe symptoms, mild dehydration, infections, or worsening symptoms that cannot wait for primary care. Photo ID, insurance card, medication list, allergies, recent test results, advance directive, and emergency contact.
ER cost reminder: Emergency-room bills vary by evaluation level, labs, imaging, medication, procedures, observation, physician charges, and admission status. Ask for billing help after you are medically stable.

Appointments, referrals, and check-in planning

IU Health appointment routing depends on whether you need primary care, specialty care, imaging, surgery, a follow-up visit, or emergency evaluation.

Start with the right scheduling route. Existing patients may use My IU Health for eligible scheduling. New or unsure patients can call 1-888-IUHEALTH for scheduling help.
Confirm the exact campus destination. Some appointments are at the main hospital, some are in the Medical Office Building near 5177 McCarty Ln, and some are at other Lafayette IU Health locations.
Ask about arrival time and entrance. Imaging, surgery, maternity-related care, lab work, and specialty visits may use different entrances or check-in desks.
Bring documents that prevent delays. Bring photo ID, insurance card, referral or order, medication list, allergy list, prior imaging, and any pre-visit instructions.
Scheduling script: “I need care at IU Health Arnett in Lafayette. My reason for visit is __. I have insurance __. Do I need a referral, which entrance should I use, and how early should I arrive?”

Medical services listed for IU Health Arnett Hospital

The official IU Health location page lists multiple service categories. Always confirm provider availability, referral rules, insurance network status, and exact location before your visit.

Service area What patients commonly use it for Before you go
Emergency Medicine 24/7 emergency evaluation, stabilization, urgent diagnosis, injury care, and acute illness care for adults and children. Call 911 for life-threatening symptoms. Bring medications, allergies, and emergency contact details.
Primary Care Routine care, preventive visits, chronic-condition management, virtual visit options, and referrals. Confirm whether the appointment is at the hospital campus, Medical Office Building, or another IU Health Lafayette clinic.
Orthopedics Bones, joints, muscles, spine-related problems, injuries, and return-to-activity planning. Ask if you need imaging before the visit and bring prior X-rays, MRI reports, or surgery history.
Neurosurgery Brain, spine, nerve, aneurysm, tumor, injury, and specialist surgical evaluation. Bring MRI/CT reports, medication list, prior surgery notes, and referral documentation.
Obstetrics & Gynecology Women’s health, pregnancy care, maternity-related services, well-woman visits, and breast-health coordination. Ask where to check in and what to do after hours if symptoms or labor concerns occur.
Cancer Care Cancer treatment planning, systemic therapies, surgery coordination, clinical trials, and follow-up care. Bring pathology reports, imaging, medication list, treatment history, and insurance authorization details.
Heart & Vascular Care Heart, lung, and vascular disease evaluation, testing, treatment planning, and follow-up. Bring current medications, prior cardiology records, device information, and recent test results.
Radiology and Imaging CT, MRI, mammography, nuclear medicine, heart scans, lung cancer screening, and other imaging services. Confirm the entrance, fasting rules, contrast instructions, pregnancy status questions, and prior authorization.

Parking, valet, entrances, and campus navigation

IU Health Arnett Hospital has free general parking and valet service at the main entrance during posted weekday hours.

General parking Free

General parking lots and entrances are located around the hospital campus for patient and visitor access.

Valet Entrance 4

Valet is listed Monday through Friday, 7 am – 4:30 pm, for $5/day, with no charge for ADA valet.

Radiology entrance note Entrance 2

Radiology’s entrance is listed as open 6 am – 4 pm. For appointments outside that window or on weekends, use the main hospital entrance.

Emergency arrival Entrance 3 area

IU Health Emergency Medicine information points patients to parking near Entrance 3 on the Arnett hospital campus.

Practical tip: Ask the clinic or department for the exact entrance before imaging, surgery, maternity-related care, or specialty appointments. “IU Health Arnett” can mean the main hospital, Medical Office Building, or another nearby IU Health service.

Visitor information, unit limits, and patient mail

Visitor access may depend on unit, patient condition, infection-control rules, and safety needs.

Regular visiting hours
IU Health Arnett Hospital lists regular visiting hours from 6 am to 10 pm daily.
Critical Care visitor limit
Family or visitor presence during regular visiting hours is listed as limited to two people per patient in Critical Care.
Private room visitor limit
Private rooms are listed with a four-person visitor limit during regular visiting hours.
Patient mail
Address mail with the patient’s full name and room number when available, followed by IU Health Arnett Hospital, 5165 McCarty Ln, Lafayette, IN 47905.
Call before visiting: Do not assume visitor rules are the same for ICU, surgery recovery, maternity, infectious-disease precautions, pediatric patients, or end-of-life situations.

My IU Health patient portal help

My IU Health helps eligible patients manage selected appointments, care-team messages, test results, records, and bill payment.

Log in to My IU Health

Open My IU Health

  1. Use your account email or username.
  2. Complete two-step verification if prompted.
  3. Use the portal for eligible scheduling, results, messaging, and billing tasks.

Portal support

Open IU Health contact resources

  1. Use customer support for login or account issues.
  2. Call 317-963-1661 if you need portal help.
  3. Email myiuhealth@iuhealth.org when directed by IU Health.
Portal safety note: Do not use portal messaging for emergency symptoms. Call 911 or go to the Emergency Department.

Medical records, release forms, and HIM contact

IU Health medical records are handled through Health Information Management Release of Information. Processing can depend on the request type, form completeness, and delivery method.

Records item IU Health Arnett detail Use it for
HIM office IU Health Arnett Hospitals and Clinics, HIM Release of Information, 2600 Greenbush, 2nd Floor, Lafayette, IN 47904 Mailing or identifying the correct Release of Information location for Arnett records.
Records phone 765-838-4154 Questions about forms, record copies, amendment requests, and request status.
Hospital records fax 479-582-4944 Hospital record requests when IU Health directs you to fax forms.
Clinic records fax 479-582-4943 Clinic record requests when IU Health directs you to fax forms.
Records email ReleaseofInfo@iuhealth.org Sending questions or completed request materials when allowed by IU Health instructions.
Expected timing IU Health states its goal is to process requests within 5 business days after receipt, while law may allow up to 30 days. Planning before follow-up visits, referrals, insurance claims, and personal record needs.
Download the authorization form. Use the IU Health medical records page and choose the release form in the language you need.
Complete the form fully. Include patient name, date of birth, contact information, facility, date range, requested records, delivery method, and signature.
Send it to the right HIM contact. Use the Arnett HIM phone, fax, email, or mailing details listed by IU Health.
Use My IU Health for limited records. The portal may provide access to selected test results, visit summaries, messages, and bill information.

Billing, insurance, price estimates, and financial assistance

Hospital bills can include facility charges, provider charges, labs, imaging, medications, supplies, observation, surgery, and insurance adjustments.

Pay a bill

IU Health offers bill payment through My IU Health, Quick Pay, and phone payment options. Outside the Indianapolis area, billing support is listed at 877-668-5621.

Price estimate

Use IU Health’s Self-Service Price Estimate Tool for many planned services, or call 833-722-6050. Local price-estimate number: 317-963-2541.

Financial assistance

IU Health offers financial assistance and payment plan options for eligible patients. Financial counseling is listed at 888-531-3004, Monday through Friday, 8 am – 4:30 pm.

Language help

IU Health lists language assistance for financial-assistance documents and support in 200 languages through 877-746-4674.

Billing question Ask this Why it matters
Is IU Health Arnett in network? Ask your insurance plan and IU Health before scheduled care. Network status affects out-of-pocket costs, prior authorization, and claim processing.
Will I receive more than one bill? Ask whether facility, provider, radiology, lab, or anesthesia bills may be separate. Hospital care can involve multiple billing entities.
Can I get help before care? Request a price estimate and ask about financial counseling before planned services. Estimates and counseling help avoid billing surprises.
What if I cannot pay all at once? Ask about financial assistance and payment plans. IU Health lists payment-plan options and assistance for eligible patients.

IU Health Arnett Retail Pharmacy

The IU Health Arnett Retail Pharmacy supports patients and visitors with prescription services and medication counseling.

Prescription services

  • Same-day prescription filling when available.
  • Prescription filling while visiting IU Health Urgent Care or a physician.
  • 24-hour refill ordering online, by fax, or by phone through the automated refill line.
  • Prescription transfers from another pharmacy.

Medication support

  • Medication counseling.
  • Medication monitoring.
  • Medical device education.
  • Acceptance of most prescription plans and programs.
Safe drug disposal: IU Health Arnett Retail Pharmacy lists a drug take-back bin for unused medications during pharmacy hours. Medication must be in its original container, and sharps disposal is prohibited.

Patient relations, care concerns, rights, and privacy

Use Patient Relations when a hospital concern is not resolved through the nurse, physician, or unit leadership.

Patient Relations
IU Health lists IU Health Arnett Hospital Patient Relations at 765-838-4297 or 765-838-6094 for hospital and inpatient care concerns.
Evening or weekend concerns
During evening, night, or weekend hours, ask your nurse to contact the associate administrator.
Portal records support
For My IU Health access, call 317-963-1661 or use myiuhealth@iuhealth.org when directed by IU Health.
Privacy concerns
IU Health lists privacy-related contact routes through its privacy office and patient rights resources.
Helpful escalation script: “I have a safety or care concern for a patient at IU Health Arnett. I already spoke with __. Can Patient Relations or the associate administrator help review the issue?”

Dining, room service, facility map, and hospital amenities

Small details matter when a patient or family member may spend several hours or several days at the hospital.

Amenity What to know Practical tip
Dining IU Health Arnett lists dining options for patients, families, and guests. Ask the Welcome Center or unit staff for current cafeteria, coffee, and vending locations.
Patient room service Room service ordering is listed at 765-838-5050, with in-room extension 85050. Ask the nurse about dietary restrictions, guest trays, and timing before ordering.
Welcome Center IU Health says team members at the Welcome Center can help with questions. Use it for directions, wheelchair help, entrance guidance, and visitor questions.
Wheelchairs Wheelchairs are listed as available for use. Ask at the Welcome Center or main entrance if mobility assistance is needed.
Facility map IU Health provides a facility map for entrances, guest services, and amenities. Open the map before imaging, surgery, ER arrival, or specialist visits.

Map and directions to IU Health Arnett Hospital

Use the main hospital address for navigation, then follow campus signs for your exact entrance.

IU Health Arnett Hospital
5165 McCarty Ln
Lafayette, IN 47905
Main: 765-448-8000

Use the map for route planning only. For emergencies, call 911 or follow Emergency Department signs on the IU Health Arnett Hospital campus.

Important medical and billing notice

This guide helps with hospital navigation, contact information, records, billing, parking, and visitor planning. It does not provide medical diagnosis, treatment advice, insurance approval, or legal advice.

For urgent symptoms, do not rely on a website guide. Call 911, go to the nearest emergency department, or follow instructions from a licensed medical professional.

IU Health Arnett Hospital FAQs

These questions focus on address, phone, ER access, appointments, parking, visitors, portal help, records, billing, financial assistance, and pharmacy support.

1. What is the address for IU Health Arnett Hospital?
IU Health Arnett Hospital is located at 5165 McCarty Ln, Lafayette, IN 47905. Use this address for the main hospital, emergency department campus, visitor arrival, and map directions.
2. What is the main phone number for IU Health Arnett Hospital?
The main hospital phone number is 765-448-8000. Use it for general hospital inquiries, department routing, patient-location questions, and arrival guidance.
3. Is IU Health Arnett Hospital Emergency Medicine open 24 hours?
Yes. IU Health Arnett Hospital Emergency Medicine is listed as providing emergency care 24 hours a day, seven days a week. Call 911 for life-threatening emergencies.
4. How do I schedule an appointment at IU Health Arnett?
Call 1-888-IUHEALTH at 888-484-3258 for IU Health scheduling help, or use My IU Health if you are an existing patient and the appointment type is eligible for online scheduling.
5. What are the regular visiting hours at IU Health Arnett Hospital?
IU Health Arnett Hospital lists regular visiting hours from 6 am to 10 pm daily. Unit-specific rules, patient condition, infection-control needs, or safety limits may change access.
6. Does IU Health Arnett Hospital have free parking?
General parking at IU Health Arnett Hospital is listed as free. Valet service is also listed at the main entrance, Entrance 4, Monday through Friday from 7 am to 4:30 pm for $5/day, with no charge for ADA valet.
7. How do I request medical records from IU Health Arnett?
Use IU Health Health Information Management Release of Information. The Arnett records phone is 765-838-4154, and the records email listed by IU Health is ReleaseofInfo@iuhealth.org.
8. What can I do in My IU Health?
My IU Health can help eligible patients self-schedule selected appointments, send messages to the care team, view test results, access limited record information, and pay bills. Portal support is available at 317-963-1661.
9. How do I get a price estimate or billing help?
Use IU Health’s price estimate tool or call 833-722-6050. For bill payment help outside Indianapolis, IU Health lists 877-668-5621. Financial counseling is listed at 888-531-3004.
10. Does IU Health Arnett have a retail pharmacy?
Yes. IU Health Arnett Retail Pharmacy offers services such as prescription filling, refill ordering, medication counseling, prescription transfers, and safe drug disposal during pharmacy hours.