Riley Hospital for Children: Pediatric Care & Info

Which entrance should you use?

Follow Riley emergency wayfinding signs to Hospital Entrance 3. Riley identifies this as the emergency entrance on the north side of the hospital.

What pediatric emergency resources are onsite?

Emergency room visitor rule

Current Riley visitor guidance allows siblings under age 18 with an adult in the Emergency Department and permits a maximum of four adults age 18 or older in the room, subject to clinical or seasonal restrictions.

Emergency parking and valet

Valet parking is available 24/7 at the emergency entrance. Riley states that the valet parks the vehicle in Wilson Street Garage. Families who prefer to park themselves can use the same garage just north of the emergency entrance.

What is the Riley Hospital emergency room fee?

Riley/IU Health does not publish one flat clinical ER fee that accurately represents every child’s emergency visit. The total can vary based on the evaluation level, laboratory tests, imaging, medication, procedures, specialty consultation, observation, surgery or hospital admission required.

For a scheduled service, IU Health’s price-estimate tools are useful. Emergency treatment is harder to estimate beforehand because the necessary services are not known until the child has been medically evaluated.

The following are current examples of pediatric physicians listed at Riley’s downtown Indianapolis specialty locations. The list is designed to help families identify the correct department and phone number; it is not presented as Riley’s complete medical staff roster.

What days does a specific Riley doctor work?

Riley does not maintain a public hospital-wide doctor-by-day schedule that can safely be reproduced as a permanent article. Doctors may divide their time among Indianapolis, Carmel and other Riley locations, operating rooms, inpatient services, procedures and specialty clinics.

For the most accurate answer, call the department and ask:

How much does a Riley specialist appointment cost?

Riley/IU Health does not publish one universal pediatric consultation fee. A new gastroenterology appointment, cardiology consultation, neurology evaluation and surgical consultation can have different billing codes and costs. Insurance network status, deductible and coinsurance also change the family’s actual responsibility.

For an individualized estimate, call the IU Health Price Estimates team at 317-963-2541 or 833-722-6050, or email estimates@iuhealth.org.

Does Riley publish hospital charges?

Yes. IU Health publishes machine-readable standard-charge information for its hospital facilities. The current files include gross charges, discounted cash information, payer-negotiated data and other federally required pricing fields.

However, IU Health specifically directs patients who want to understand their likely out-of-pocket cost to the price-estimate tools rather than treating the standard-charge file as the amount they will personally owe.

Doctor consultation fee

There is no single Riley doctor fee that applies to every specialist. The price depends on the visit type, specialty, complexity, tests performed, whether a facility charge applies and the family’s health-plan benefits.

Emergency fee

There is also no flat clinical emergency-room fee. The currently published $5 emergency parking charge is a parking fee, not the medical cost of emergency care.

Patient Financial Services

Riley/IU Health’s phone menu allows patients to pay by credit card or electronic check, update insurance information, request a statement or itemized statement, receive financial-assistance information, or speak with a customer-service representative.

Financial counseling

IU Health financial counselors can help families investigate programs such as Hoosier Healthwise, Medicaid and IU Health’s own Financial Assistance Program.

Who may qualify for assistance?

IU Health states that an Indiana resident receiving qualifying care may be eligible for financial assistance when paying the medical bill would create financial hardship. Patients meeting applicable Federal Poverty Level criteria may be eligible for assistance up to the full qualifying bill.

IU Health also states that when income is above those poverty-level criteria but the amount owed exceeds 5% of annual household income, the patient may be eligible for a discount reducing the qualifying patient balance to 5% of annual income.

2026 uninsured AGB information for Riley

For 2026, IU Health publishes an Amounts Generally Billed (AGB) percentage of 28.39% for Riley at IU Health. That corresponds to a 71.61% AGB discount for qualifying uninsured facility services.

Payment plans

IU Health states that payment-plan options are available to all patients regardless of whether they qualify for financial assistance. Contact Patient Financial Services or a financial counselor before ignoring a balance you cannot pay in full.

Current Riley/IU Health physician profiles commonly list plans from organizations such as:

This should not be interpreted as a guarantee that every product under those companies is covered. Some profiles list particular Marketplace, Medicaid, Medicare Advantage or employer-network products separately.

Before a scheduled specialty visit

1. Give Riley the full plan name and member information shown on the insurance card.
2. Ask the insurer whether the specific Riley physician is in-network.
3. Ask whether the hospital/facility is separately in-network.
4. Confirm referral or prior-authorization requirements.
5. Ask about deductible, copay and coinsurance.
6. For surgery, ask whether anesthesia, pathology, radiology or other professional groups may bill separately.

Riley’s current inpatient visitor guideline document is dated October 6, 2025. Riley also warns that seasonal restrictions may be added, so the child’s care team has the final current rule.

Overnight visitor rules

General visitor policies

• General visiting hours are 8 a.m.–9 p.m.
• After-hours visitation can be requested with nursing approval.
• Identification stickers are required for people remaining in the hospital after hours.
• Visitors who are ill should postpone their visit.
• Masks are currently not generally required but are available.
• The Riley/IU Health campus is smoke-free.
• Alcohol and drugs are not permitted.
• Weapons and firearms are prohibited except for IU Health security and qualifying on-duty law enforcement.
• The care team may impose additional restrictions when needed for safe clinical care.

Which garage should you use?

Current general IU Indianapolis garage rates

Valet options

Oversized and accessible vehicles

Riley Outpatient Center Garage has first-floor clearance of 8 feet 2 inches. Upper floors have a 7 feet 6 inches clearance. Riley also states that oversized vehicles can use valet at the Maternity Tower entrance.

How garage payment works

• Take a ticket when entering the garage.
• Automated Pay Stations accept cash, credit cards and IU Indianapolis validation cards.
• Exit terminals accept credit/debit cards and validation cards.
• Cash is not accepted at exit terminals.
• Do not park in spaces marked RESERVED.

Parking questions: 317-274-4232
Email: jagspark@iu.edu

Long-term family parking

Families who expect a long hospital stay can ask IU Indianapolis Parking and Transportation about monthly visitor parking. The parking office is at 1004 W. Vermont Street.

How to check in

Before imaging or lab work

• Confirm whether a physician’s order is required.
• Ask whether the child must fast.
• Ask whether medication should be taken normally.
• Confirm arrival time for MRI or sedated procedures.
• Ask whether prior insurance authorization has been completed.
• Bring outside imaging or reports if the specialist requested them.

How to request an interpreter

• When scheduling: tell the appointment scheduler what language or communication support is needed.
• In the hospital or ER: ask any care-team member.
• From home: call 317-944-5000 and press 9.
• Language support is provided without charge to the patient/family.

Child Life Zone

Riley’s Child Life Zone currently operates Monday–Friday, 10 a.m.–7 p.m. for eligible inpatient and outpatient children accompanied by an adult, subject to program requirements and hospital rules.

Families can request Child Life assistance by asking the child’s care team or by using Riley’s current Child Life contact route.

Care management and social work

Phone: 317-944-8312. Riley states that case managers/social workers are available across hospital units and that families can request social-work assistance.

What can My IU Health help with?

• Access eligible portions of your child’s health record
• View eligible test results
• Manage online payments
• Request prescription renewals where supported
• Send eligible messages to care teams
• Schedule qualifying appointments

Need the complete medical record?

Use the formal Health Information Management process when the portal does not contain everything you need. Riley’s patient-rights information notes that a complete medical record may not be available until approximately one week after discharge.

Before requesting records

• Use the child’s full legal name.
• Provide dates of treatment when possible.
• Specify which records are needed.
• If you need radiology images, say that you need the image files rather than only the radiology report.
• Be prepared to verify parent/guardian or legal authority.

Dining

Patient room service

Patient meals can be ordered seven days a week from 6:30 a.m.–7:30 p.m. by dialing 317-944-9575 or extension 49575 from the hospital room. Breakfast is available throughout the ordering day; lunch and dinner items are served from 11 a.m.–7:30 p.m. Riley advises allowing approximately 45 minutes for delivery.

Guest trays are available for an additional charge and can be paid for by credit/debit card at bedside delivery.

Free hospital Wi-Fi

Select IUH Public on your device and accept the network terms.

Gift shops

ATMs

ATMs are available in the Simon Family Tower lobby near vending, across from the red elevators in Simon Family Tower, and in the Riley Outpatient Center near the gift shop.

Parent overnight accommodations in patient rooms

Riley patient rooms include chair beds that can accommodate parents or caregivers staying overnight. Unit visitor limits and critical-care rules still apply.

Ronald McDonald House Charities of Central Indiana

Riley identifies Ronald McDonald House Charities of Central Indiana as a resource providing free comfortable housing to families of children being treated at Riley, subject to the organization’s eligibility and availability rules.

ProCare discounted hotels

When contacting participating hotels yourself, ask for the “ProCare Rate.”

Free IU Health downtown shuttle

The IU Health shuttle is free and open to the public, connecting Riley with other downtown IU Health facilities.

Wagons for young children

Riley provides wagons for small children and infants in the Simon Family Tower and Riley Outpatient Center lobbies. Families may also request a wagon through the child’s nursing unit.

City buses

City bus service operates between Riley and downtown Indianapolis. Current bus schedule information is available at Riley information desks.