Harris Health Ben Taub Hospital: Contact & Patient Info

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Houston, Texas · Hospital Contact & Patient Info · Updated September 2026

Harris Health Ben Taub Hospital phone, address, emergency care, parking, records, and patient support

Harris Health Ben Taub Hospital is located at 1504 Taub Loop, Houston, TX 77030 in the Texas Medical Center. The main hospital number is 713-873-2000.

Use this guide to quickly find emergency instructions, specialty clinic hours, appointment numbers, MyHealth portal help, medical records, billing contacts, visitor planning, parking rates, floor-map links, and patient-support resources.

Call Ben Taub: 713-873-2000 Appointments: 713-526-4243 Open MyHealth Portal
Life-threatening emergency: Call 911 now if you or someone nearby may be having a life-threatening emergency. Ben Taub’s emergency center treats the most serious patients first after nurse assessment, so wait times can vary by medical urgency.
Hospital address 1504 Taub Loop

Houston, TX 77030, inside the Texas Medical Center.

Main hospital phone 713-873-2000

Use for main hospital routing, department connection, and general facility questions.

Patient Appointment Center 713-526-4243

Use for appointment scheduling across Harris Health locations after eligibility or referral steps.

Ask My Nurse 713-634-1110

24-hour nurse help line for guidance on care setting questions.

Trauma designation Level I

Ben Taub houses the Ginni and Richard Mithoff Trauma Center.

Specialty clinic hours 7:00 am – 5:00 pm

Confirm your exact clinic appointment time before traveling.

Start here: choose the right Ben Taub contact path

Use this quick table before calling, driving to the emergency center, requesting records, or trying to schedule specialty care.

Your need Best action What to prepare
Life-threatening emergency Call 911 or go to the nearest emergency department. Medication list, allergies, ID, insurance or Harris Health information, and symptoms start time if available.
Ben Taub emergency center drop-off Use TMC entrance marker #22 for emergency patient and family drop-off. A driver plan, ID, emergency contact, and basic medical history.
Specialty clinic appointment Call the Patient Appointment Center at 713-526-4243. Referral information, Harris Health eligibility status, current medications, and preferred appointment window.
Care-setting question Call Ask My Nurse at 713-634-1110. Symptoms, age, medical conditions, recent tests, and whether symptoms are getting worse.
Medical record copy Submit authorization, written request, or request in person with photo ID. Full name, birth date, phone, address, visit dates, destination, reason, signature, and photo ID copy.
Billing question Call the Patient Billing Office at 713-566-6600. Account number, date of service, insurance information, and any Harris Health Financial Assistance details.

Harris Health Ben Taub Hospital contact numbers

These numbers help patients, family members, and visitors reach the right Harris Health service without calling the wrong department first.

Contact Phone / detail Best use
Ben Taub Hospital main number 713-873-2000 Hospital routing, general facility questions, department connection, and patient-location help.
Harris Health main number 713-634-1000 System-wide Harris Health questions and routing.
Ask My Nurse 713-634-1110 24-hour help deciding whether symptoms may need clinic, urgent care, or emergency care.
Patient Appointment Center 713-526-4243 Appointments across Harris Health locations after eligibility, referral, or care-team instructions.
Eligibility Information 713-566-6509 Financial Assistance Program and eligibility questions.
Patient Billing Office 713-566-6600 Bills, statements, payment questions, and account follow-up.
Patient and Customer Relations 713-873-3939 Patient concerns, visitor-policy questions, compliments, complaints, and experience support.
Ben Taub Concierge Desk 713-873-5301 Directions, hospitality help, floor maps, patient information resources, and visitor support.
Medical Records Release of Information 346-426-0980 Requesting copies of records, release status, and records-submission questions.

Emergency care and trauma center guidance

Ben Taub is one of Harris Health’s designated trauma centers and is listed by Texas DSHS as a Comprehensive Level I trauma facility in Houston.

Call 911 now
Use 911 for chest pain, stroke symptoms, severe trouble breathing, major bleeding, serious injury, overdose, loss of consciousness, severe allergic reaction, or any life-threatening situation.
Emergency center triage
After arrival, a registered nurse trained in emergency medicine assesses patients. People with life-threatening illness or injury are treated first even if they arrived later.
Emergency drop-off
TMC entrance marker #22 is used for Ben Taub Emergency Center drop-off for patients and family members.
Parking garage
TMC entrance marker #21 is the driveway entrance for the Ben Taub parking garage.
Do not use online forms for emergencies. Call 911 or go to emergency care. Portal messages, contact forms, and routine appointment lines are not emergency-response tools.

Hospital services and specialty clinics

Ben Taub provides emergency, trauma, acute care, and outpatient specialty services. Specialty clinic hours are listed as 7:00 am to 5:00 pm, but exact appointment times and clinic locations should be confirmed before arrival.

Care area Services or specialty Patient note
Emergency and trauma Level I trauma care, emergency assessment, trauma surgery coordination, and critical injury care. Call 911 for life-threatening conditions; emergency patients are triaged by severity.
Stroke and heart care Comprehensive Stroke Center recognition, Chest Pain Center recognition, and STEMI heart attack receiving-center services. For stroke or heart attack symptoms, call 911 immediately instead of driving yourself.
Medical specialties Cardiology, dermatology, diabetes and endocrinology, gastroenterology, infectious disease, neurology, pulmonary care, rheumatology, radiology, and urology. Specialty access may require eligibility, referral, appointment scheduling, and clinic instructions.
Surgical specialties Neurosurgery, orthopedic surgery, otolaryngology, and related inpatient or outpatient surgical services. Ask whether you need imaging, labs, referral notes, medication holds, or fasting instructions.
Women and infants Obstetrics and gynecology, labor and delivery, postpartum support, neonatal intensive care, lactation support, and infant follow-up services. Visitor and registration instructions can change; call Patient Customer Relations for current visitor guidance.
Behavioral health and rehabilitation Psychiatry, rehabilitation services, and support services tied to inpatient and outpatient care needs. Bring medication lists, prior records, and discharge paperwork from recent hospital or clinic visits.

How to schedule or prepare for a Ben Taub appointment

Ben Taub specialty care is part of Harris Health, so appointment access may involve eligibility, referral, MyHealth, and the Patient Appointment Center.

Confirm whether the issue is emergency, urgent, or scheduled care. Call 911 for emergencies. For care-setting questions, call Ask My Nurse at 713-634-1110. For scheduled appointments, use the Patient Appointment Center at 713-526-4243.
Check eligibility and financial assistance status. Harris Health’s Financial Assistance Program is payment help, not insurance. Eligibility questions can be directed to 713-566-6509.
Gather the paperwork your care team may need. Bring photo ID, appointment details, referral papers, medication list, insurance card if applicable, Harris Health eligibility documents, recent test results, and discharge instructions from other hospitals.
Arrive early and confirm the clinic location. Ben Taub, Ben Taub Tower, specialty clinics, and the emergency center use different arrival routes. Confirm whether you should enter through the main hospital, tower, emergency drop-off, or another Harris Health location.
Appointment call script: “I need help scheduling or confirming a Harris Health appointment. My clinic or referral is for __, my Harris Health number is __, my date of birth is __, and I need to know the correct building, floor, parking entrance, and documents to bring.”

MyHealth portal, video visits, text messages, and medication refills

MyHealth is Harris Health’s patient portal for viewing health information and messaging your care team. Harris Health also provides portal setup support.

Open MyHealth

Log in or sign up for MyHealth to view records online, message your care team, and manage patient information when available.

Portal setup help

For MyHealth account setup assistance, Harris Health lists 713-634-1661. Keep your identifying information ready before calling.

Video visits

Harris Health notes that MyHealth can support video visits for real-time face-to-face conversations with a provider when the visit type is available.

Medication refills

Harris Health advises patients to refill prescriptions when they have seven days of medicine left. Do not wait until you run out.

Routine message
Use the portal for non-emergency questions, record review, care-team communication, and refill-related follow-up.
Emergency symptom
Do not wait for a portal reply. Call 911 or go to emergency care.
Text updates
Harris Health lists text-message enrollment by texting START to 50626 for important messages.
Prescription timing
Check the label, refill count, pharmacy instructions, and whether a clinic visit or lab test is required before the refill can be approved.

Medical records, release forms, and MyHealth access

Harris Health states that medical records are confidential and can be requested by form, written request, in-person request, or viewed through MyHealth when available.

Record request method What to do Important details
Authorization form Complete the Authorization for Use, Request, and Disclosure of Protected Health Information form. Send the form by mail, fax, or email and include a copy of photo ID.
Written request Submit a written request with complete identifying and destination information. Include full name, date of birth, address, phone, requested visit dates or record types, recipient, reason, signature, and photo ID copy.
In person Visit any Harris Health facility and complete an authorization form or written request on-site. Bring photo ID and enough information to identify the needed records.
Online access Use MyHealth to view available medical records online. Portal access may not replace formal release when records must be sent to another organization.
Release of Information phone 346-426-0980

Use for medical-record copy and release questions.

Release of Information fax 346-426-0959

Use only when instructed to fax records-release paperwork.

Records email ReleaseofInformation@harrishealth.org

Use for release requests when email submission is appropriate.

Mailing address 4800 Fournace Place

Harris Health, Attn: Release of Information, Bellaire, TX 77401.

Processing note: Harris Health says clear and complete information helps send records within 15 business days. Printed copies may involve a charge.

Billing, financial assistance, and price transparency

Billing at Ben Taub can depend on insurance, eligibility status, Medicare or Medicaid rules, contracted payer terms, self-pay rules, and the services received.

Patient Billing Office

Call 713-566-6600 for bill questions, statement details, account follow-up, payment issues, and date-of-service questions.

Financial Assistance Program

Harris Health describes its Financial Assistance Program as payment help for medical services received at Harris Health locations, not insurance.

Eligibility phone

Call 713-566-6509 for eligibility questions. Keep proof of Harris County residence and household income information ready.

Price transparency

Harris Health publishes Ben Taub standard charges and shoppable-service information, but charge amounts rarely equal the final amount a patient owes.

Billing call checklist: Before calling, gather the patient name, date of birth, account number, date of service, insurance card, eligibility information, and the bill or statement in front of you.

Visitor information, concierge help, and patient support

Visitor timing can depend on the patient unit, medical condition, infection-control rules, ICU restrictions, and hospital policy updates.

Visitor topic What to know Best action
Visiting hours Harris Health advises contacting the patient care unit before visiting to determine appropriate visiting hours. Call the unit or main hospital number before traveling.
ICU visits Intensive care units may have restricted visiting hours and shorter visit times so patients can rest. Confirm ICU rules directly with the care unit.
Food for patients Patients may have restricted diets for medical reasons. Check with nursing staff before bringing food.
Concierge services Concierge staff can help with directions, floor maps, patient information resources, courtesy phones, fax/copy support, hotel information, newspapers, postage stamps, and wheelchair assistance. Call Ben Taub Concierge at 713-873-5301 or email BTConcierge@harrishealth.org.
Patient relations Patient and Customer Relations can help with patient-experience questions and current visitor-policy details. Call 713-873-3939.

Parking, drop-off, and arrival planning

Ben Taub uses Texas Medical Center entrance markers for different arrival needs. Use the emergency drop-off only for emergency patients and family drop-off.

Hospital address
Ben Taub Hospital, 1504 Taub Loop, Houston, TX 77030.
Emergency drop-off
TMC entrance marker #22 is used to drop off patients and family at the Ben Taub Emergency Center.
Parking garage
TMC entrance marker #21 is the driveway entrance to the Ben Taub parking garage.
Payment
The official parking information lists cash and credit cards as accepted for parking.
Parking time Listed rate Planning note
0–1 hour $5 Useful for short drop-offs, quick visits, or paperwork tasks.
1–2 hours $8 Plan for longer check-in, clinic wait, or family visit time.
2–4 hours $10 Common for specialty visits, diagnostics, or longer patient support.
4–6 hours $15 Useful benchmark for extended appointments or hospital visits.
6–24 hours $30 Budget for long emergency waits, inpatient family support, or surgery days.
Drop-off note: A circular driveway or emergency drop-off area may be for unloading only. Do not leave a vehicle there while checking in unless staff or signage clearly permits it.

Map and directions to Harris Health Ben Taub Hospital

Use the map for route planning, then follow Texas Medical Center entrance markers and hospital signage on arrival.

Harris Health Ben Taub Hospital
1504 Taub Loop
Houston, TX 77030
Main: 713-873-2000

Use this embedded map for general directions. For emergency center drop-off, follow TMC entrance marker #22. For the Ben Taub parking garage, follow TMC entrance marker #21.

Official source checklist for this guide

Use these official pages for final confirmation before visiting, calling, paying a bill, requesting records, or planning a hospital visit.

Official page What it helps verify When to use it
Ben Taub Hospital location page Address, main phone, Level I trauma description, specialty clinic hours, parking entrance, rates, and floor-map links. Open before visiting the hospital, clinics, emergency center, or parking garage.
Harris Health emergency care page Emergency care process, 911 instruction, triage note, Ben Taub emergency address, and emergency drop-off marker. Open when deciding how to approach emergency care.
Harris Health contact page Main number, Ask My Nurse, eligibility, appointment center, billing, patient relations, and hospital main numbers. Open when you need a system-wide phone number.
Medical records page Release options, required details, photo ID requirement, Release of Information contact, and MyHealth records access. Open before requesting records.
Patient information page Ask My Nurse, appointment center, financial assistance, urgent care, MyHealth, text messages, refills, and emergency numbers. Open before planning care or using patient tools.
Visitor information page Unit-specific visiting-hour guidance, ICU restrictions, patient food caution, cafeteria note, and parking reference. Open before visiting an inpatient.
Hospital price transparency page Ben Taub standard charges, shoppable services, and why charge amounts may not equal final patient responsibility. Open for cost-estimate and standard-charge research.
Texas DSHS trauma facilities list Current Texas trauma facility designation list, including Ben Taub as Comprehensive Level I in Houston. Open to verify state trauma designation status.

Important medical and emergency notice

This page is an independent navigation guide for contact and patient-information purposes. It is not medical advice and is not operated by Harris Health.

Use official medical guidance for care decisions. For life-threatening symptoms, call 911. For current appointments, visitor policies, billing, eligibility, records, and parking changes, use Harris Health’s official website or phone numbers.

Harris Health Ben Taub Hospital FAQs

These questions focus on address, phone numbers, emergency care, specialty clinics, MyHealth, records, billing, parking, visitor support, and practical arrival planning.

1. What is the address for Harris Health Ben Taub Hospital?
Harris Health Ben Taub Hospital is located at 1504 Taub Loop, Houston, TX 77030 in the Texas Medical Center.
2. What is the main phone number for Ben Taub Hospital?
The main phone number for Ben Taub Hospital is 713-873-2000. Use it for hospital routing, department connection, and general facility questions.
3. Is Ben Taub Hospital a Level I trauma center?
Yes. Ben Taub Hospital houses the Ginni and Richard Mithoff Trauma Center and is listed by Texas DSHS as a Comprehensive Level I trauma facility in Houston.
4. What should I do for a life-threatening emergency?
Call 911 immediately for life-threatening symptoms or major injury. Do not use online forms, portal messages, or routine appointment lines for emergency response.
5. What are Ben Taub specialty clinic hours?
Ben Taub’s specialty clinic hours are listed as 7:00 am to 5:00 pm. Confirm the exact clinic, building, floor, and appointment time before traveling.
6. How do I schedule a Harris Health appointment?
Call the Patient Appointment Center at 713-526-4243. If you need eligibility help before scheduling, call Harris Health Eligibility Information at 713-566-6509.
7. How do I access MyHealth for Ben Taub records and messages?
Use the Harris Health MyHealth portal at myhealth.harrishealth.org. For help setting up your account, Harris Health lists 713-634-1661.
8. How can I request medical records from Harris Health?
You can request records by authorization form, written request, or in-person request. Include photo ID and complete details such as name, date of birth, phone number, requested records, recipient, reason, and signature.
9. Where do I park for Ben Taub Hospital?
TMC entrance marker #21 is the driveway entrance to the Ben Taub parking garage. TMC entrance marker #22 is used for Ben Taub Emergency Center patient and family drop-off.
10. Who can help visitors with directions and hospital support?
Ben Taub Concierge Services can help with directions, floor maps, patient information resources, courtesy phones, fax and copy services, hotel information, and wheelchair assistance. Call 713-873-5301 or email BTConcierge@harrishealth.org.