Geneva General Hospital: Address, Phone & Patient Info

by
Geneva, New York · Hospital Guide · Updated September 2026

Geneva General Hospital address, phone numbers, emergency room, patient portal, records, billing, registration, and visitor help

Geneva General Hospital is a UR Medicine Finger Lakes Health hospital at 196 North Street, Geneva, NY 14456. The hospital provides emergency care, inpatient care, intensive care, telemetry, pediatric beds, diagnostics, surgery, dialysis support, registration, patient portal access, billing support, and medical-record services.

This guide helps patients, caregivers, and visitors quickly find the correct phone number, emergency route, scheduling line, portal help, medical records process, billing office, registration instructions, cafeteria hours, visitor policy, and arrival checklist.

Main Hospital: 315-787-4000 Emergency Room: 315-787-4500 Open Hospital Portal
Medical emergency warning: If you or someone nearby has chest pain, stroke symptoms, trouble breathing, severe bleeding, seizure, major injury, loss of consciousness, poisoning, or another life-threatening condition, call 911 immediately or go to the nearest emergency department. Do not use portal messaging for emergencies.
Hospital address 196 North Street

Geneva, NY 14456. Use this for GPS, emergency room arrival, registration, inpatient visits, outpatient diagnostics, and medical-record routing.

Main hospital phone 315-787-4000

Use for general hospital routing, patient information, department connection, and main campus questions.

Emergency Room 315-787-4500

The Geneva General Hospital Emergency Room is listed as open 24 hours a day, 365 days a year.

Scheduling services 315-787-4555

Use for scheduling hospital services such as cardiopulmonary testing, lab home draws, radiology, and women’s diagnostics.

Hospital patient portal 315-787-4688

Call for Geneva General Hospital portal registration help. You need your medical record number and an email address on file.

Medical records 315-787-4120

Use for health information requests, records transfers, chart copies, and release questions.

Start here: choose the right Geneva General Hospital route

Use this table before calling, driving to the hospital, registering for tests, requesting records, or paying a bill.

Patient or visitor need Best action Prepare first
Life-threatening emergency Call 911 immediately or go to the nearest emergency department. Medication list, allergies, symptoms, time symptoms started, and recent discharge papers if safely available.
Emergency Room at Geneva General Use the Geneva General Hospital Emergency Room at 196 North Street or call 315-787-4500 for hospital-specific questions. Photo ID, insurance card, medication list, allergies, medical-device details, and a safe ride if possible.
Outpatient diagnostic scheduling Call Scheduling Services at 315-787-4555. Patient name, date of birth, phone number, insurance, procedure name, and diagnosis or reason for the test.
Hospital portal registration Call portal support at 315-787-4688 or use the Geneva General Hospital portal link. Medical record number and the email address already on file with the hospital.
Medical record copy Call Medical Records at 315-787-4120. Patient details, date range, record type, requester authority, and where records should be sent.
Hospital bill or estimate Call Patient Billing/Accounts at 315-787-4150 or use online bill pay. Statement, account number, insurance information, date of service, and estimate or financial-aid questions.

Geneva General Hospital phone numbers and what each line is for

Use the most specific number available so your call reaches the right department faster.

Contact Number Use it for
Main hospital 315-787-4000 General hospital routing, patient information, department connection, and main campus questions.
Patient telephones 315-787-4004 Patient telephone contact when a patient is admitted or has a room phone route.
Emergency Room 315-787-4500 Emergency department contact and arrival questions. Call 911 for life-threatening symptoms.
Scheduling Services 315-787-4555 Hospital testing appointments such as radiology, cardiopulmonary, lab home draws, and women’s diagnostics.
Patient Billing/Accounts 315-787-4150 Bills, estimates, financial assistance, standard charges, insurance questions, and account help.
Patient Portal 315-787-4688 Hospital portal registration for Geneva General Hospital and Soldiers & Sailors Memorial Hospital.
Medical Records 315-787-4120 Records requests, chart copies, medical-record transfers, and release questions.
Patient Experience 315-787-4177 Inpatient experience questions, concerns, compliments, and performance-improvement follow-up.
Physician Referral 315-787-4060 Finding a provider or asking for physician-directory support.
Foundation/Giving 315-787-4050 Foundation, donations, and giving questions.
Privacy note: Finger Lakes Health advises against sending personal health information by email and encourages patients to call appropriate departments directly to protect confidential information.

Geneva General Hospital Emergency Room and when to go

The Emergency Room is listed as open 24/7. Use emergency care for urgent medical problems that cannot safely wait for a scheduled appointment or primary care office.

ER address
Geneva General Hospital Emergency Room, 196 North Street, Geneva, NY 14456.
ER phone
Hours
Open 24 hours a day, 365 days a year.
Call 911 first
Call 911 if the situation is life-threatening, transport is unsafe, or symptoms are rapidly worsening.
After-hours registration
Registration guidance says patients arriving after registration hours should proceed to the Emergency Department near the Mason Street entrance.
Emergency symptoms include: heavy bleeding, seizures, difficulty breathing, extreme pain, unconsciousness, head, neck or back injury, pale/cold/clammy skin, weak rapid pulse, chest pain, stroke symptoms, or serious injury.

Scheduling Services for tests and hospital appointments

Scheduling Services is designed to make one phone call for appointments at Geneva General Hospital and Soldiers & Sailors Memorial Hospital.

Scheduled area Examples listed for Geneva General Hospital What to have ready
Cardiopulmonary Echocardiograms, EKG, Holter monitors, nuclear stress test, stress/echo tests, stress tests, pulmonary function tests, sleep studies, and vascular studies. Patient name, date of birth, phone number, insurance, order details, and diagnosis or reason for the test.
Laboratory Home draws and glucose tolerance tests. Provider order, insurance, fasting instructions, location, timing, and contact phone number.
Radiology Angio, CAT scans, ultrasounds, nuclear medicine tests, and X-rays. Imaging order, contrast or allergy information, pregnancy status if applicable, prior imaging location, and insurance authorization.
Women’s diagnostics Mammography, bone density, and ultrasounds. Physician order if required, prior images, insurance card, and appointment instructions.
Scheduling script: “I need to schedule a test at Geneva General Hospital. The patient name is __, date of birth is __, procedure is __, ordering provider is __, diagnosis or reason is __, and insurance is __.”

Registration, admissions, Gold Card, and after-hours arrival

Registration and Admissions at Geneva General Hospital is located just beyond the main lobby and is the first stop for many outpatient diagnostic services and admissions.

Start at Registration for outpatient diagnostics and admissions. Patients register here for services such as laboratory testing, X-ray, CT, ultrasound, nuclear medicine, other similar testing, pre-admissions for surgery, and inpatient admissions.
Use the kiosk for your number. When you enter the Registration suite, touch the kiosk screen for a number. This helps patients be seen in order.
Bring insurance and the physician order. The registrar reviews personal information and asks for the insurance card, hospital Gold Card if you have one, and the order signed by a physician.
Ask for a Gold Card if you do not have one. The Gold Card includes your name and medical record number and helps the hospital access your information quickly for future visits.
Use the Emergency Department after registration hours. Registration is listed Monday through Friday, 6:30 a.m. to 5 p.m., and Saturday 7:30 a.m. to noon. After those hours, proceed to the Emergency Department by the Mason Street entrance.

Hospital services and care areas at Geneva General Hospital

Geneva General Hospital is described as a general acute care hospital with emergency care, inpatient care, diagnostics, ICU, telemetry, pediatric beds, dialysis, surgery, and specialty support.

Care area What is listed Patient planning note
Emergency care Emergency Department open 24/7 for urgent medical needs. Call 911 for life-threatening symptoms or unsafe transport.
Inpatient care General acute care hospital services with inpatient units, intensive care, telemetry, medical-surgical care, stroke care, pediatric beds, and orthopedic patient care. Ask the care team about discharge planning, medication education, visitor policy, and follow-up appointments.
ICU The Olaf and Elaine Leiberg ICU provides adult critical care and features 14 beds. Visitor rules and phone updates may differ for critical-care patients. Confirm with the nursing unit.
Diagnostics Spiral CT scanning, nuclear medicine, MRI, cardiovascular diagnostics, complete gastroenterology service, and X-ray services. Ask whether scheduling, fasting, lab work, contrast, authorization, or after-hours registration applies.
Surgery Outpatient and inpatient surgical services, including emergency, elective, and diagnostic procedures. Review pre-procedure instructions, medication holds, arrival time, transportation, and insurance authorization before surgery.
Dialysis A 13-station outpatient renal Dialysis Center and inpatient acute treatment center services residents from a four-county area. Confirm schedule, transportation, insurance, nephrology orders, and emergency backup instructions.
Stroke and cardiac monitoring Geneva General Hospital is described as a Primary Stroke Center, New York State designated Stroke Center, with telemetry and cardiovascular diagnostics. Call 911 for stroke symptoms such as face drooping, arm weakness, speech trouble, sudden severe headache, confusion, or vision loss.

Hospital patient portal and UR Medicine MyChart transition notes

Geneva General Hospital and Soldiers & Sailors Memorial Hospital use a separate hospital portal from physician practices. UR Medicine Finger Lakes Health also provides MyChart access for selected results and reports.

Hospital portal registration

To register for the Geneva General Hospital hospital portal, you need your medical record number and an email address on file. Portal help is listed at 315-787-4688, Monday through Friday, 8:30 a.m. to 4:30 p.m.

Hospital vs physician practice portal

The hospital portal is separate from physician practice portals. If your issue is with a physician practice portal, contact that physician office directly.

MyChart results and reports

UR Medicine Finger Lakes Health says patients can see laboratory test results, radiology results, discharge summaries, ED reports, consult reports, and cardiopulmonary reports in UR Medicine MyChart.

Emergency limit

Do not use portal messages for urgent symptoms. For life-threatening symptoms, call 911 or go to the nearest emergency department.

Portal planning note: Full UR Medicine MyChart access is listed as becoming available on November 1, 2026. Until then, use the official portal guidance for the correct hospital or physician-practice route.

Medical records, discharge papers, test results, and transfers

Patients may need records for another physician, insurance, disability paperwork, school, legal requests, second opinions, follow-up care, or personal files.

Record need Best route What to prepare
Basic results or reports Check the hospital portal or UR Medicine MyChart where available. Portal login, medical record number, email on file, date of service, and the report type needed.
Full medical record copy Call Medical Records at 315-787-4120. Patient name, date of birth, date range, requester role, delivery destination, and signed release if required.
Provider-to-provider transfer Ask records staff or your care team to send records to the receiving physician or facility. Receiving provider name, phone, fax, address, specialty, appointment date, and reason for transfer.
Emergency visit follow-up Use the portal, MyChart report access, or medical records route depending on what is needed. Emergency visit date, discharge instructions, medication changes, imaging reports, lab results, and follow-up doctor information.
Billing-related records Use Patient Billing/Accounts at 315-787-4150 and request itemized information when needed. Statement, account number, date of service, insurance card, and the exact charge or service being questioned.
Radiology images Ask radiology or medical records whether the receiving provider needs reports, images, or both. Study date, study type, ordering provider, recipient details, and appointment deadline.
Records script: “I need records from Geneva General Hospital for dates __ to __. I need __ records sent to __. My relationship to the patient is __, and I can complete any release form required.”

Billing, insurance, online bill pay, estimates, and financial assistance

Hospital bills can include inpatient charges, hospitalist professional charges, outpatient charges, emergency department charges, lab, radiology, surgery, dialysis, and services from independent physician groups.

Billing and accounts

Patient Billing/Accounts is listed at 315-787-4150. Use this number for Geneva General Hospital bills, estimates, standard charges, financial-aid questions, and account help.

Insurance participation

Geneva General Hospital participates in many health plan networks, but patients should verify whether the hospital and any physician groups involved in care participate in the specific plan product.

Online bill pay

The online bill pay page includes Geneva General Hospital and notes that hospital bills can include inpatient, hospitalist, outpatient, emergency department, laboratory, radiology, surgery, and dialysis charges.

Financial assistance and estimates

Finger Lakes Health says patients without insurance may be eligible for help paying hospital bills, and cost-estimate help is available by calling the billing office.

Separate physician bills: Physician services received in the hospital may not be included in the hospital’s charges. Radiologists, surgeons, pathologists, consulting physicians, or other physician groups may bill separately.
Billing call script: “I’m calling about a Geneva General Hospital bill. I have the statement, date of service, account number, insurance card, and I need help with charges, insurance status, an estimate, payment route, or financial assistance.”

Visiting hours, support persons, emergency department visitors, and outpatient rules

Visitor rules can change based on patient condition, unit, infection status, safety needs, and updated hospital policy. Confirm current rules before visiting.

General daily visiting hours

UR Medicine lists daily visiting hours for Geneva General Hospital as 9 a.m. to 8 p.m., with a note to review visitor guidelines for exceptions.

Admitted patients

Finger Lakes Health’s posted policy says one identified support person may have unrestricted 24/7 access to provide support and care during the patient’s stay.

Additional visitors

Admitted patients may have two visitors in addition to the support person between 8 a.m. and 7 p.m. daily under the posted visitation program.

Emergency Department visitors

Emergency Department patients may have two support people at a time. Visitors taking turns must switch out of the waiting room.

Outpatient procedures

One support person may accompany a patient to outpatient appointments or procedures, with procedure-area waiting and discharge-process rules depending on care needs.

Comfort care

The posted policy says the number of visitors is not restricted for imminent death and comfort care situations because of compassionate needs.

Cafeteria, vending, and family meal planning

Geneva General Hospital has a cafeteria on the lower level for visitors and staff. Patients should verify dietary requirements with nursing before eating in the cafeteria.

Food option Listed availability Planning note
Breakfast Monday through Friday, 7 a.m. to 10 a.m. Limited menu items include eggs, breakfast meats, toast, bagels, muffins, oatmeal, juice, coffee, and tea.
Lunch Monday through Friday, 11 a.m. to 1 p.m. Limited menu items include burgers, hot dogs, fries, pizza, chicken tenders, premade salads, sandwiches, desserts, snacks, soup, starch, and entrée options.
Vending machines Available on the lower level outside the Emergency Department and in the lounge on Two North. Useful when the cafeteria is closed or a visitor needs a quick snack during an extended stay.
Patient meal note: If a patient wants to eat in the cafeteria, ask nursing first because diet orders, test preparation, surgery timing, swallowing precautions, or medication schedules can restrict food choices.

Map, directions, parking, and arrival checklist

Use the map for route planning only. Confirm the exact department, entrance, and registration location before leaving for outpatient tests, surgery, emergency care, or an inpatient visit.

Geneva General Hospital
196 North Street
Geneva, NY 14456
Main: 315-787-4000
Emergency Room: 315-787-4500

For emergency symptoms, call 911 or go to the nearest emergency department. Use this embedded map only for general directions.

Before leaving home

Confirm the department, entrance, registration requirement, appointment time, fasting instructions, order status, and whether a driver is needed.

Bring documents

Bring photo ID, insurance card, hospital Gold Card if available, physician order, medication list, allergy list, and prior records if requested.

For tests and imaging

Ask whether the test requires scheduling, contrast, fasting, lab work, pregnancy screening, medication holds, or after-hours registration.

For inpatient visits

Confirm current visitor rules, support-person status, room location, unit phone instructions, cafeteria hours, and discharge-planning needs.

Official source checklist used for this guide

This page summarizes official UR Medicine and Finger Lakes Health pages into a practical patient and visitor navigation guide.

Official page What it helps verify When to open it
UR Medicine Geneva General Hospital location page Address, main phone, patient telephones, visiting hours, overview, Joint Commission accreditation, emergency department, ICU, telemetry, stroke center notes, and nursing schools. Open before driving to the hospital or confirming main hospital details.
Finger Lakes Health location page Address, phone, hospital profile, diagnostic capabilities, ICU, telemetry, pediatric beds, dialysis center, and related locations. Open when checking hospital services and related Finger Lakes Health locations.
Emergency Room page Emergency Room address, phone, 24/7 hours, 911 warning, and emergency-symptom examples. Open when planning emergency department arrival or understanding when to use the ER.
Contact Us page Billing, portal, patient experience, physician referral, medical records, and foundation phone numbers. Open when you need the correct phone number and privacy-safe contact route.
Patient Portals page Hospital portal route, medical record number requirement, email-on-file requirement, portal support number, and MyChart results/report notes. Open when registering for the hospital portal or checking MyChart access.
Scheduling Services page Scheduling phone, office hours, and appointment types for cardiopulmonary, lab, radiology, and women’s diagnostics. Open before scheduling tests or outpatient diagnostic appointments.
Registration Geneva General page Registration location, kiosk process, Gold Card explanation, registration hours, and after-hours Emergency Department route. Open before outpatient tests, imaging, pre-admission, or inpatient admission.
Patient Financial Services page Insurance participation notes, separate physician billing warning, standard-charge help, and financial-aid phone route. Open before planned care, estimates, or billing questions.
Pay Your Bill Online page Online bill pay route and hospital-bill categories for Geneva General Hospital. Open when paying a hospital or office-visit bill online.
Hospital Visitation Policy page Support-person access, admitted-patient visitor rules, Emergency Department support people, outpatient procedure support person, and comfort-care exceptions. Open before visiting a patient or bringing support persons to appointments.
Independent guide notice: USHospitalGuides.com is not Geneva General Hospital, not UR Medicine, not Finger Lakes Health, not an emergency service, not a medical provider, and not a government agency. Use official hospital links, your care team, 911, or the nearest emergency department for final medical decisions.

Important medical safety notice

This page is for hospital navigation, contact information, registration preparation, records, billing, portal access, and visitor planning only.

Not medical advice: This guide does not diagnose, treat, or triage medical conditions. For emergency symptoms, call 911 or go to the nearest emergency department. For non-emergency medical questions, contact your physician or Geneva General Hospital care team.

Geneva General Hospital FAQs

These questions focus on address, phone numbers, emergency care, scheduling, portal access, records, billing, registration, visiting rules, and hospital services.

1. What is the address for Geneva General Hospital?
Geneva General Hospital is located at 196 North Street, Geneva, NY 14456. Use this address for GPS, emergency room arrival, outpatient tests, inpatient visits, registration, and medical-record routing.
2. What is the main phone number for Geneva General Hospital?
The main hospital phone number is 315-787-4000. Use it for general hospital routing, patient information, department connection, and main campus questions.
3. What is the Geneva General Hospital Emergency Room phone number?
The Emergency Room phone number is 315-787-4500. The Emergency Room is listed as open 24/7. For life-threatening symptoms or unsafe transport, call 911 first.
4. What number should I call to schedule tests at Geneva General Hospital?
Call Scheduling Services at 315-787-4555. Scheduling handles listed Geneva General Hospital appointments for cardiopulmonary testing, laboratory home draws and glucose tolerance tests, radiology, and women’s diagnostics.
5. What do I need for hospital portal registration?
For the Geneva General Hospital hospital portal, you need your medical record number and an email address on file. Portal support is listed at 315-787-4688, Monday through Friday, 8:30 a.m. to 4:30 p.m.
6. How do I request medical records from Geneva General Hospital?
Call Medical Records at 315-787-4120. Prepare the patient’s name, date of birth, date range, record type, requester authority, and where records should be sent.
7. How do I ask about a Geneva General Hospital bill?
Call Patient Billing/Accounts at 315-787-4150. Have the statement, account number, insurance card, date of service, and any financial-aid or estimate questions ready.
8. Where is Registration at Geneva General Hospital?
Registration and Admissions is located just beyond the main lobby. Patients register there for outpatient diagnostic services, pre-admissions for surgery, and inpatient admissions. After registration hours, patients are directed to the Emergency Department near the Mason Street entrance.
9. What are the visiting hours and visitor rules?
UR Medicine lists daily visiting hours as 9 a.m. to 8 p.m.. The posted Finger Lakes Health visitation program also describes support-person access, admitted-patient visitor limits, Emergency Department support people, outpatient support-person rules, and comfort-care exceptions.
10. What services are available at Geneva General Hospital?
Geneva General Hospital is listed as a general acute care hospital with emergency care, inpatient care, a 14-bed ICU, telemetry, pediatric beds, diagnostics including CT, nuclear medicine, MRI, cardiovascular diagnostics, gastroenterology services, surgery, and dialysis services.