FirstHealth Moore Regional Hospital address, main phone, emergency info, MyChart, billing, pharmacy, cafeteria, lodging, and patient services
FirstHealth Moore Regional Hospital is the main FirstHealth hospital campus in Pinehurst, North Carolina. Use this guide for the hospital phone number, address, patient services, MyChart access, billing, pharmacy, visitor support, spiritual care, lodging, and map directions.
The hospital is located at 155 Memorial Drive, Pinehurst, NC 28374. The main hospital number listed in the FirstHealth patient handbook is 910-715-1000.
Pinehurst, NC 28374.
Use for general hospital routing, patient questions, and department transfers.
Toll-free patient accounts number listed in the handbook: 800-798-6946.
Patient “at your request” dining line listed for Moore Regional Hospital.
Prescription services for discharged patients and outpatient clinic patients.
Clara McLean House and lodging-support information for eligible patients and families.
FirstHealth Moore Regional Hospital overview
Use this section to confirm the hospital identity, location, main number, and the difference between hospital services and outpatient clinic services.
FirstHealth Moore Regional Hospital is the Pinehurst hospital campus of FirstHealth of the Carolinas. Patients and families commonly use this campus for emergency care, inpatient care, surgery, specialty services, diagnostic testing, outpatient pharmacy support, and hospital-based patient services.
For most patient questions, start with the main hospital number, then ask to be routed to the correct department, patient room, nursing unit, patient accounts, pharmacy, spiritual care, hospitality services, or medical records support.
FirstHealth Moore Regional Hospital contact directory
Use the right phone line for faster help with patient care, accounts, meals, pharmacy, spiritual care, gift shop, or lodging support.
| Need | Contact | What to use it for |
|---|---|---|
| Main hospital number | 910-715-1000 | General routing, patient location help, department transfer, and campus questions. |
| Patient accounts | 910-715-1010 or 800-798-6946 | Hospital bill questions, account balances, payment questions, insurance posting, and billing statements. |
| Patient meal service | 910-715-3663 | Patient meal ordering when permitted by the patient’s diet and care plan. |
| Outpatient pharmacy | 910-715-4250 | Discharge prescriptions, routine prescription services, and limited over-the-counter medication sales. |
| Chaplain / spiritual care | 910-715-1092 or 910-715-1955 | Spiritual care, chapel information, and pastoral-care support. |
| Gift shop | 910-715-1053 | Gift shop questions and placing an order when available. |
| Hospitality services / Clara McLean House | 910-715-4220 | Lodging support, transportation help, meal vouchers, and navigation assistance for eligible families. |
| MyChart support | 910-715-2434 | Activation-code and portal-access questions listed in MyChart support materials. |
| Medical record copy questions | 910-715-2443 | Release of Information questions for copies of the official FirstHealth medical record. |
Emergency department and urgent medical situations
Moore Regional Hospital has emergency services, but emergency routing should be based on immediate medical need, not online search results.
Call 911 for life-threatening symptoms
Call 911 for signs of stroke, heart attack, severe breathing trouble, major trauma, uncontrolled bleeding, severe allergic reaction, seizure, or loss of consciousness.
Go to the nearest ER when minutes matter
Do not drive past a closer emergency department if the situation is time-sensitive or unsafe.
MyChart is not for emergencies
FirstHealth MyChart terms warn users not to use MyChart for emergency or urgent medical issues.
Bring essential information
Bring ID, insurance card, medication list, allergy list, physician names, and a copy of advance directives when available.
FirstHealth MyChart patient portal
MyChart is the online tool for many non-urgent FirstHealth patient tasks, but it is not a replacement for emergency care or direct medical advice.
Patient rooms, Wi-Fi, television, mail, flowers, and valuables
These details help families prepare for an inpatient stay or support someone who is already admitted.
| Patient support item | Moore Regional information | Practical note |
|---|---|---|
| Television service | The handbook states free television service is provided in patient rooms. | Ask the nurse for help using room controls if needed. |
| Wi-Fi | FirstHealth provides wireless internet at no charge through a guest network. | Use hospital Wi-Fi responsibly and avoid sharing protected patient information on unsecured devices. |
| Mail and flowers | Mail and flowers addressed to patients during the stay are delivered to the room. | Address mail with patient name, room number, FirstHealth Moore Regional Hospital, 155 Memorial Drive, PO Box 3000, Pinehurst, NC 28374. |
| Valuables | FirstHealth encourages patients to leave valuables at home or send them home with family. | Do not bring jewelry, large cash amounts, unnecessary credit cards, or expensive electronics unless required. |
| Lost or stolen items | Reports should be directed to FirstHealth Security. | Label personal items and keep a simple list of what was brought to the hospital. |
Patient meals, cafeteria, Bistro, and family dining
Meal options depend on the patient’s diet order, allergies, procedure schedule, and medical restrictions.
Patient meal ordering
Moore Regional Hospital offers “at your request” dining for patients. Depending on the patient’s diet, meals may be ordered by calling 910-715-3663.
Meal ordering hours
The handbook lists patient meal ordering from 6:30 a.m. to 6:30 p.m.. Ask the nurse if the patient has diet restrictions or is waiting for a test.
Cafeteria
The cafeteria is listed as open seven days a week from 6 a.m. to 8 p.m., with late-night hours from 11:30 p.m. to 1:30 a.m..
Bistro at Reid Heart Center
The Bistro at Reid Heart Center is listed as open Monday through Friday from 7:30 a.m. to 4 p.m..
FirstHealth Outpatient Pharmacy at Moore Regional Hospital
The outpatient pharmacy supports patients leaving the hospital, emergency department, FirstHealth outpatient clinics, or other outpatient services.
Visitor support, gift shop, e-cards, and patient safety
Visitor rules can change because of infection control, patient condition, unit policies, or safety needs. Call before visiting when the situation matters.
| Visitor need | Helpful detail | What to confirm |
|---|---|---|
| Find a patient | Call the main hospital number and ask for patient information or the unit. | Patient privacy rules may limit what can be shared. |
| Send flowers or mail | Use patient name, room number, hospital name, and Pinehurst mailing address. | Some units may restrict flowers, balloons, food, or gifts. |
| Gift shop | The gift shop is listed across from the blue visitor elevators on the first floor. | Call 910-715-1053 before placing an order or relying on hours. |
| Send an e-card | The handbook directs families to visit firsthealth.org/sendacard. | E-card delivery may depend on patient location and privacy status. |
| Support a patient safely | Use calm, respectful behavior and follow staff instructions. | FirstHealth states threatening or aggressive behavior toward staff or patients will not be tolerated. |
Chaplain, spiritual care, chapel, and worship service
Spiritual care can support patients and families during hospitalization, serious illness, surgery, end-of-life care, or stressful decisions.
Chaplain phone numbers
Call 910-715-1092 or 910-715-1955, or ask the hospital operator for chaplain support.
Office hours listed
The handbook lists Pastoral Care Office availability Monday through Friday, 8:30 a.m. to 5 p.m.
Chapel location
The chapel is listed on the Lobby Level next to the main entrance.
Worship service
The handbook lists a worship service every Sunday from 9:30 a.m. to 10:00 a.m.
Interpreter services and communication assistance
Patients and families should ask for communication help early if they need language, hearing, vision, or other accessibility support.
Clara McLean House, lodging, hospitality services, and family support
Moore Regional Hospital’s patient handbook lists nearby hospitality resources for eligible loved ones and some patients who live at least 30 miles from the hospital.
Clara McLean House
Located across the street from Moore Regional Hospital, Clara McLean House provides a supportive lodging environment for eligible families and certain patients.
Hospitality phone
For lodging and hospitality services, call 910-715-4220.
Listed support
The handbook describes overnight rooms, bathrooms, cable TV, free Wi-Fi, transportation arrangements, staff on duty 24 hours, kitchen space, and continental breakfast.
Extra help
Hospitality Services may also help with meal vouchers, transportation arrangements, and navigation of health system resources.
Billing, patient accounts, insurance questions, and online payments
Hospital bills can involve hospital services, physician services, labs, imaging, anesthesia, emergency care, ambulance transport, pharmacy, and other separate charges.
| Billing task | Best route | What to have ready |
|---|---|---|
| Ask about a hospital bill | Call Patient Accounts at 910-715-1010 or 800-798-6946. | Account number, patient name, date of service, insurance card, and explanation of benefits. |
| Pay online | Use FirstHealth MyChart or the guest bill-pay route when available. | Statement information, payment method, and patient account details. |
| Ask about insurance posting | Call Patient Accounts and your insurance plan. | Claim number, EOB, denial letter, authorization number, and coverage dates. |
| Request financial assistance information | Use MyChart or contact Patient Accounts for current assistance steps. | Household income, insurance status, tax documents, and application materials if requested. |
| Question a separate professional bill | Contact the billing office shown on that specific bill. | Provider name, biller name, date of service, and whether it was radiology, pathology, anesthesia, emergency physician, or another service. |
Medical records, Release of Information, and proxy access
Medical-record access depends on identity, authorization, portal access, legal authority, and patient privacy rules.
Discharge planning checklist for patients and families
Before leaving the hospital, ask questions while the care team, nurse, case manager, pharmacy, and discharge paperwork are still available.
| Before discharge | Question to ask | Why it matters |
|---|---|---|
| Diagnosis and warning signs | “What symptoms mean I should call the doctor, return to the ER, or call 911?” | Patients need clear instructions for worsening symptoms after leaving. |
| Medication list | “Which medicines are new, stopped, changed, or continued?” | Medication confusion is common after hospitalization. |
| Prescriptions | “Are prescriptions filled at the outpatient pharmacy or sent elsewhere?” | Delays can happen if a medicine needs insurance approval or is not in stock. |
| Follow-up care | “Which follow-up appointments are already scheduled, and which ones must I call to arrange?” | Specialty follow-ups, imaging, labs, or primary-care visits may be time-sensitive. |
| Equipment or home care | “Do I need home health, oxygen, walker, wound care, therapy, or other equipment?” | Discharge safety depends on having the right support before returning home. |
| Records and MyChart | “Will my discharge summary and test results appear in MyChart?” | Patients may need records for follow-up physicians or insurance. |
FirstHealth Moore Regional Hospital map, address, and arrival notes
Use the map for route planning, but call the hospital for current entrance, parking, visitor, and unit-specific instructions.
Hospital location
FirstHealth Moore Regional Hospital
155 Memorial Drive
Pinehurst, NC 28374
Main: 910-715-1000
Arrival checklist
- Bring photo ID and insurance card.
- Bring medication and allergy lists.
- Use 911 for emergencies instead of calling ahead if minutes matter.
- Check visitor rules before bringing food, flowers, balloons, or large groups.
- Leave valuables at home or send them home with family.
- Ask for interpreter services or accessibility help if needed.
Official source checklist for this hospital guide
Use these official or hospital-connected sources to verify details before visiting, paying a bill, using the portal, or requesting records.
| Source | What it verifies | When to use it |
|---|---|---|
| FirstHealth of the Carolinas | Official health system information, hospitals, services, patient resources, and current announcements. | Use first for official FirstHealth information and service navigation. |
| Patient & Family Handbook | Main hospital number, MyChart overview, meals, cafeteria, patient accounts, pharmacy, chaplain, interpreter services, gift shop, mail, valuables, lodging, and patient complaint process. | Use before or during a Moore Regional Hospital stay. |
| FirstHealth MyChart | Portal access for health information, appointment tools, messaging, prescription refill requests, bills, and financial assistance. | Use for non-urgent patient portal tasks. |
| MyChart Terms and Conditions | Emergency warning, activation-code information, proxy access, privacy terms, and portal limitations. | Use before relying on MyChart for communication or record access. |
FirstHealth Moore Regional Hospital FAQs
These questions focus on address, phone, emergency care, MyChart, billing, records, pharmacy, cafeteria, spiritual care, lodging, and patient support.