Dell Children’s Hospital phone, address, pediatric ER, specialty care, portal, records, billing, parking, and visitor help
Dell Children’s Medical Center is a pediatric hospital at 4900 Mueller Blvd., Austin, TX 78723. The main hospital/operator number is 512-324-0000, and the campus is part of Ascension Seton.
This guide is built for parents, guardians, caregivers, and visitors who need practical help with pediatric emergency care, appointments, surgery preparation, specialty referrals, patient portals, medical records, hospital billing, campus parking, and child-focused arrival planning.
Austin, TX 78723. Use this address for the main Dell Children’s Medical Center campus and hospital arrival.
Use for general hospital routing, department transfers, patient location help, and campus questions.
The handbook lists the ER as 24/7. Call 911 for life-threatening symptoms.
Health Information Management is listed Monday to Friday, 8 am to 4:30 pm.
Use for questions about Dell Children’s hospital-visit and doctor-office patient portal access.
The main campus guide lists free visitor parking, with Blue and Green garage guidance by destination.
Start here: choose the right Dell Children’s action
Use this table before calling, driving, messaging through a portal, or trying to schedule specialty care.
| Need | Best first action | Prepare before you call or go |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the nearest ER. | Symptoms, medication list, allergies, child’s age/weight, insurance card if available, and emergency contact. |
| Pediatric ER at Dell Children’s | Use the ER for severe illness or injury; the listed ER phone is 512-324-0150. | When symptoms started, fever readings, injury details, medication doses, allergies, and recent medical history. |
| General hospital routing | Call the main hospital/operator at 512-324-0000. | Patient name, date of birth if applicable, department name, doctor name, and reason for calling. |
| Specialty appointment | Use Find a Doctor or ask your pediatrician to refer to the correct Dell Children’s specialty. | Referral, diagnosis, insurance details, prior records, imaging, test results, and symptom timeline. |
| Hospital or doctor-office portal | Use the correct Dell Children’s portal; call 512-324-1490 for access help. | Parent/guardian identity, child information, email address, and whether the visit was hospital-based or office-based. |
| Medical records | Call Health Information Management at 512-324-0180. | Child’s legal name, date of birth, dates of service, records needed, and where records should be sent. |
| Billing question | For hospital billing, call 512-324-1125 or 800-749-7624. | Account number, insurance EOB, date of service, parent/guarantor details, and whether it is hospital or physician billing. |
| Surgery or procedure | Follow the surgery passport and care-team instructions. | Fasting rules, medication instructions, insurance authorization, photo ID, comfort item, and safe ride home. |
Dell Children’s Hospital phone directory
Use the most specific number possible. Emergency symptoms should go through 911 or the emergency department, not a portal message.
| Department or need | Phone / detail | Use this for |
|---|---|---|
| Main hospital / operator | 512-324-0000 | General hospital routing, department transfer, patient location help, and campus questions. |
| Emergency Department | 512-324-0150 | Pediatric emergency department questions. Call 911 for a life-threatening emergency. |
| Information Desk | 512-324-9999 ext. 86592 | Information desk help during listed weekday information-desk hours. |
| Admissions / registration | 512-324-0159 | Registration questions for planned hospital visits when directed by the care team. |
| Medical records / HIM | 512-324-0180 | Hospital record copies, authorizations, care transfers, and release questions. |
| Hospital security | 512-324-0160 | Security-related concerns on campus. Call 911 for immediate threats. |
| Patient liaison / feedback | 512-324-0109 | Care-experience concerns, feedback, communication concerns, and escalation support. |
| Hospital billing | 512-324-1125 or 800-749-7624 | Hospital bill questions, financial assistance questions, and facility-charge clarification. |
| Dell Children’s / Seton physician billing | 512-324-8960 | Physician or professional billing questions separate from the hospital bill. |
| Portal access help | 512-324-1490 | Questions about hospital-visit portal access or doctor-office portal setup. |
| Child Life donation questions | 512-324-0146 | Donation guidelines before mailing or bringing toys, books, or child-life items. |
| Ronald McDonald House Central Texas | 512-472-9844 | Lodging questions for eligible families traveling from outside the Austin area. |
Google map, campus address, entrances, and parking
The main Dell Children’s Medical Center campus is at 4900 Mueller Blvd. in Austin. Some specialty clinics use nearby campus buildings, so confirm your destination before driving.
Dell Children’s Medical Center
4900 Mueller Blvd.
Austin, TX 78723
Main: 512-324-0000
Blue visitor garage
Use the Blue visitor garage for main hospital patient and family parking when directed by Dell Children’s campus instructions.
Green visitor garage
Use the Green visitor garage for Specialty Pavilion clinic patients and families. For Texas Child Study Center wayfinding, use 4910 Mueller Blvd. to reach the Green garage entrance.
Main entrance note
The cardiac handbook notes the main entrance is on the 3rd floor. Ask your clinic or hospital unit for the correct entrance if your child has a scheduled procedure.
Do not rely on one address only
Dell Children’s has multiple Austin-area locations, including the main Mueller campus and North Campus. Confirm your child’s appointment location before leaving home.
Pediatric emergency care: when to go to the ER
Dell Children’s and Ascension Seton ERs provide 24/7 pediatric emergency care. The main Central Austin campus connects children with Level I trauma care when needed.
Pediatric services and programs at Dell Children’s
Dell Children’s is built around pediatric and adolescent care. Service availability may depend on physician referral, insurance authorization, location, clinic schedule, or emergency severity.
| Care area | What the program supports | Parent or caregiver action |
|---|---|---|
| Pediatric emergency and trauma | 24/7 ER care, serious illness, injuries, advanced pediatric diagnostics, and Level I trauma care at the Central Austin campus. | Call 911 for life-threatening symptoms. Bring medication and allergy details if safe. |
| Heart Center | Pediatric and congenital heart care, heart surgery, heart transplant care, and cardiac specialty follow-up. | Bring cardiology notes, prior echo/EKG results, medication list, surgery history, and referral information. |
| NICU | Level IV neonatal intensive care for premature and critically ill newborns. | Ask about parent access, feeding support, discharge planning, social work, and records needed after discharge. |
| Neurosciences | Brain, spine, seizure, epilepsy, neurology, neurosurgery, headache, hydrocephalus, scoliosis, and complex nervous-system concerns. | Bring prior imaging, EEG reports, seizure log, medication history, school notes, and specialist referrals. |
| Blood and cancer care | Pediatric hematology, oncology, cancer care, blood disorders, infusion needs, and specialty follow-up. | Ask your care team about fever rules, infusion scheduling, lab timing, emergency instructions, and after-hours contacts. |
| Mental and behavioral health | Pediatric and adolescent behavioral health services, inpatient and outpatient referral pathways, and the Texas Child Study Center. | For immediate danger, call 911 or crisis support. For non-emergency referral, prepare behavioral history, medications, school concerns, and safety information. |
| Fetal care | Comprehensive fetal care for babies with rare or complex congenital and fetal conditions. | Bring maternal-fetal records, imaging, genetic testing, pregnancy timeline, and referring provider information. |
| Surgery | Pediatric surgical evaluation, procedures, anesthesia, PICU/NICU coordination, and child-focused perioperative care. | Follow fasting, medication, arrival, insurance, and ride-home instructions from the surgery team. |
| Imaging and radiology | Sedated and non-sedated pediatric imaging, X-ray, ultrasound, MRI, CT, and radiology interpretation. | Ask whether the exam needs sedation, contrast, fasting, pregnancy screening, prior images, or special preparation. |
| Rehabilitation and therapy | Physical, occupational, speech, feeding, outpatient rehab, and specialty therapy needs. | Bring therapy orders, evaluations, school/IEP notes, mobility equipment, feeding details, and prior therapy plans. |
Specialty referrals and scheduling clues
Many Dell Children’s specialty services require referral paperwork, medical records, imaging, or specific fax routing from a clinician.
| Specialty or service | Official referral clue | What families should ask |
|---|---|---|
| Imaging and radiology | Sedated imaging and non-sedated imaging use different scheduling and fax routes. | Does my child need sedation, contrast, fasting, prior authorization, or prior images transferred? |
| Nutrition services | A referral form and fax routing may be required. | Is nutrition counseling covered by insurance and what diagnosis or order is needed? |
| Pulmonology and sleep medicine | Pulmonary and sleep medicine referrals may need records faxed; urgent referrals require follow-up contact after submission. | Should we send prior sleep studies, oxygen/CPAP details, inhaler list, imaging, and pulmonary function tests? |
| Neurology and epilepsy | Epilepsy and neurology referrals may require EEG, imaging, seizure history, and referral paperwork. | Should we bring a seizure log, school notes, emergency medication plan, and prior EEG reports? |
| Behavioral and mental health | Inpatient and outpatient behavioral-health referrals use different routing. | Is this an emergency, inpatient referral, outpatient referral, crisis evaluation, or school-support concern? |
| Cardiology and heart surgery | Heart specialty care may involve the Texas Center for Pediatric and Congenital Heart Disease. | Should prior echo, EKG, cath reports, surgery history, medications, and discharge summaries be sent before the visit? |
| Orthopedics and spine care | Orthopedic or spine care may use specialty referral forms. | Should we bring X-rays, MRI reports, sports injury notes, school restrictions, brace information, and PT history? |
| Urology | Urology referrals may require dedicated referral paperwork. | Should we bring prior ultrasound, urine studies, infection history, surgical history, and medication list? |
Appointments, follow-up care, and campus confirmation
Dell Children’s includes hospital care, ER care, specialty clinics, outpatient rehabilitation, imaging, surgery, and multiple Austin-area locations. Always confirm the exact appointment location.
Surgery passport and procedure preparation
Dell Children’s official surgery passport is designed to help families prepare before a child’s surgery. Follow your child’s care-team instructions over any general checklist.
Before surgery
Confirm date, arrival time, location, fasting rules, medication instructions, insurance authorization, required lab work, and whether a pre-op visit is needed.
What to bring
Bring photo ID, insurance card, medication list, allergy list, legal guardianship paperwork if needed, comfort item, and any forms provided by the surgical team.
Ride-home planning
Ask whether the child can go home the same day, whether a responsible adult must remain present, and whether Texas child passenger safety rules affect car-seat planning.
After surgery
Ask for written discharge instructions, medication schedule, wound-care directions, activity limits, school note, follow-up visit timing, and symptoms that require calling or returning.
Patient portals, Ascension One, and account access
Dell Children’s portal information separates hospital visit information from doctor-office visit information. Ascension also promotes Ascension One for easier care management.
Hospital visit portal
Use this route for information related to hospital visits. To sign up, the official page says families can go to a Dell Children’s registration desk and receive an activation email.
Doctor office portal
Use this route for Dell Children’s Medical Group doctor-office visits. Ask the doctor’s office for the application or portal setup process.
Ascension One
Ascension One can help families find care, manage appointments, message doctors and care teams when appropriate, access records, and pay bills in one account experience.
Privacy and proxy access
Portal access rules for children vary by state and age. Ask the child’s provider about parent/guardian access, teen privacy, proxy access, and who can see records.
Medical records, imaging, discharge papers, and school notes
Medical records are important for second opinions, specialists, school care plans, insurance claims, therapy, medication management, and emergency follow-up.
| Record need | Best route | What to prepare |
|---|---|---|
| Hospital record copy | Call Medical Records / Health Information Management at 512-324-0180. | Child’s legal name, date of birth, dates of service, records needed, parent/guardian identity, and delivery method. |
| Portal-visible records | Use the correct patient portal when portal access is available. | Portal login, parent/guardian access, visit type, and whether the record was hospital-based or office-based. |
| Specialist transfer | Ask Dell Children’s or your referring doctor to send records directly to the receiving provider. | Receiving doctor, clinic name, fax, email, appointment date, diagnosis, and required record list. |
| Imaging records | Ask whether the receiving provider needs reports only or actual image files. | Imaging type, exam date, body area, report request, image export request, and receiving provider information. |
| School, sports, or daycare note | Ask the care team before discharge or at the visit. | School name, activity restrictions, medication timing, return date, and accommodations needed. |
| Billing or insurance records | Use hospital billing or physician billing depending on the charge. | Itemized bill, explanation of benefits, account number, date of service, and insurer claim requirements. |
Billing, insurance, estimates, financial assistance, and separate charges
Children’s hospital billing may include facility charges, physician/professional charges, anesthesia, imaging interpretation, lab charges, and specialist charges. Ask which bill you are calling about.
Hospital billing
Call 512-324-1125 or 800-749-7624 for questions about Dell Children’s hospital billing or financial assistance.
Physician billing
For Dell Children’s or Seton physician billing questions, the handbook lists 512-324-8960. This may be separate from the hospital bill.
Financial assistance
Ascension Seton financial assistance information is available through Patient Financial Services at 512-324-1125 or 800-749-7624.
Insurance check
Before planned services, call your insurance plan to confirm network status, deductible, prior authorization, covered providers, and whether separate bills may apply.
| Billing situation | Ask this question | Why it matters |
|---|---|---|
| ER visit | Will I receive separate facility, physician, imaging, lab, or ambulance bills? | Emergency visits often involve multiple billing entities. |
| Surgery | What is included in the estimate, and what could change the final bill? | Anesthesia, additional treatment, supplies, and complications can change cost. |
| Specialty clinic | Is this hospital-based outpatient care or a physician-office visit? | The billing category can affect your out-of-pocket cost. |
| Out-of-network concern | Is the facility, specialist, anesthesiologist, imaging provider, and lab in network? | One service can involve multiple providers with different network status. |
Visitor planning, patient privacy, and caregiver preparation
Visitor rules may vary by unit, patient condition, infection-control status, and hospital policy updates. Always check with the unit before arrival.
Family support, lodging, safety, and child-life help
Families often need more than medical directions. Ask early about social work, lodging, child-life support, transportation barriers, food access, interpreter support, school needs, and discharge planning.
Child Life support
Child Life teams help children cope with hospitalization, procedures, stress, fear, and unfamiliar routines. Ask whether Child Life can support your child before a procedure or during admission.
Ronald McDonald House
The cardiac family handbook lists Ronald McDonald House Central Texas at 512-472-9844 and notes it may help qualifying families who live more than 25 miles from the hospital.
Social work
Ask for social work if your family needs help with lodging, transportation, financial stress, discharge planning, supplies, school needs, insurance, or community resources.
Interpreter and accessibility needs
Tell registration or the care team if you need language assistance, communication support, wheelchair access, sensory accommodations, or help understanding discharge instructions.
Safety and prevention
Dell Children’s injury-prevention resources include car-seat safety. Ask about child passenger safety if your child needs special positioning after a procedure or injury.
Discharge planning
Before leaving, confirm medication schedule, warning signs, follow-up appointments, school/activity restrictions, equipment needs, and who to call after hours.
Official action links and source checklist
Use these official pages for live verification. This guide summarizes practical steps, but Dell Children’s and Ascension control current policies, hours, portals, forms, and phone routing.
Official Dell Children’s page
Open Dell Children’s Medical Center
- Confirm the main campus address and phone number.
- Review official amenities, campus map, and service highlights.
- Use linked specialty pages for department-specific information.
Pediatric emergency care
- Review signs that may require emergency care.
- Use 911 for life-threatening symptoms.
- Understand that serious cases may require PICU, specialty, or trauma care.
Patient portals and records
- Choose hospital-visit portal or doctor-office portal.
- Call 512-324-1490 for portal access questions.
- Use the records request link when portal access is not enough.
Ascension Seton portal
Open Ascension Seton portal page
- Review Ascension One and portal access options.
- Check doctor-office portal features.
- Ask about proxy access for children and teens.
Billing
- Select Dell Children’s or Ascension Seton billing route.
- Use hospital billing contacts for facility charges.
- Ask whether physician billing is separate.
Financial assistance
Open financial assistance information
- Review financial assistance policy information.
- Call 512-324-1125 or 800-749-7624 for help.
- Ask Patient Access for in-person help if needed.
Refer a patient
- Find the correct specialty referral route.
- Confirm required forms, records, and fax numbers.
- Ask your child’s provider to include essential history and test results.
North Campus
Open Dell Children’s North Campus
- Use only if your child’s appointment or ER visit is at North Campus.
- Confirm address: 9010 North Lake Creek Pkwy, Austin, TX 78717.
- Check North Campus ER and Level III trauma details separately.
Important medical and emergency disclaimer
This guide helps with hospital navigation, contact details, campus planning, portal access, records, billing, and family preparation. It does not provide medical diagnosis, treatment, or emergency triage.
Dell Children’s Hospital FAQs
These questions focus on address, phone numbers, emergency care, parking, services, portals, records, billing, referrals, and visitor planning.