Children’s Hospital Boston: Pediatric Care & Info

by
Boston, Massachusetts · Pediatric Hospital Guide · Updated September 2026

Boston Children’s Hospital address, phone, pediatric ER, appointments, MyChildren’s, records, billing, parking, visitors, and family help

Children’s Hospital Boston is now officially known as Boston Children’s Hospital. The main Longwood campus is at 300 Longwood Ave., Boston, MA 02115, and the main phone number is 617-355-6000.

This guide helps parents, guardians, patients, visitors, and referring providers quickly find the correct ER route, appointment steps, doctor search, MyChildren’s portal, medical records, billing help, parking, visitor rules, patient relations, family housing, and official links.

Call Main: 617-355-6000 Request Appointment MyChildren’s Login Official Website
Emergency warning: If your child has trouble breathing, blue lips, severe allergic reaction, seizures, major injury, suspected poisoning, severe bleeding, loss of consciousness, severe dehydration, or another life-threatening symptom, call 911 or go to the nearest emergency department immediately. Do not use appointment forms, MyChildren’s messages, email, or second-opinion forms for emergencies.
Main campus 300 Longwood Ave.

Boston, MA 02115. Use this for the main Longwood campus, main hospital, Emergency Department, and many hospital services.

Main phone 617-355-6000

Use for general routing, department connection, appointment-direction questions, and hospital information.

Pediatric ER 24 hours

Boston Children’s Emergency Medicine provides 24-hour care for infants, children, and young adults with urgent and emergency needs.

Medical Records 617-355-7546

Health Information Management handles records. The office is off-site and does not accommodate walk-in customers.

Patient Financial Services 617-355-3397

Use for billing, insurance participation questions, and patient financial responsibility questions.

Portal help 617-919-4396

Digital Health Customer Service helps with MyChildren’s portal issues during posted support hours.

Start here: choose the correct Boston Children’s route

Use the table below to avoid using the wrong form, entrance, department, or phone number.

Your situation Best next action Prepare before calling or going
Life-threatening emergency Call 911 or go to the nearest emergency department. Boston Children’s main Emergency Department is at 300 Longwood Ave. Child’s age, weight if known, allergies, medications, symptom start time, insurance card, and emergency contact.
Non-urgent appointment request Use the official appointment request page. Boston Children’s says the form is for non-urgent requests only. Condition, specialty requested, preferred location, insurance, referring doctor, prior records, and callback number.
Returning patient Use the MyChildren’s Patient Portal for eligible self-scheduling and account access. Portal login, patient name, date of birth, department, provider, and reason for visit.
Doctor referral Your doctor can refer the child to the hospital, a specific service, or a specific specialist. Referral reason, diagnosis, notes, test results, imaging, insurance authorization, and urgency level.
Second opinion Choose in-person appointment or online second opinion, but do not use second opinion for emergency treatment guidance. Diagnosis, treatment plan, recent records, imaging, pathology if relevant, and questions you need answered.
Medical records Use MyChildren’s for available information or contact Medical Records at 617-355-7546. Patient name, date of birth, dates of service, record type, recipient details, authorization, and legal guardian information.
Bill, insurance, or estimate Call Patient Financial Services at 617-355-3397 or estimate help at 617-355-7201. Insurance card, statement number, date of service, provider name, authorization, and explanation of benefits.

Children’s Hospital Boston contact information and phone directory

The current official name is Boston Children’s Hospital. Use the right number for appointments, records, parking, security, billing, or patient relations.

Need Contact Use it for
Main hospital 617-355-6000 General hospital routing, department connection, main campus information, and non-emergency questions.
Main campus address 300 Longwood Ave., Boston, MA 02115 GPS, map directions, appointment paperwork, records, mail, and insurance forms.
Emergency Department 300 Longwood Ave., Boston, MA 02115 Pediatric emergency care. Call 911 if the child cannot be safely transported.
Medical Records 617-355-7546 Record copies, authorization questions, Health Information Management, and record-release support.
Medical Records fax 617-730-0327 or 617-730-0329 Written authorization forms when the records team confirms fax is appropriate.
Radiology image copies 617-730-0538 Fax requests for x-rays or other radiological images to Radiology Image Service Center.
Patient Financial Services 617-355-3397 Billing, insurance participation, covered plans, out-of-pocket responsibility, and account questions.
Cost estimates 617-355-7201 Estimated charges for hospital and physician services before planned care.
MyChildren’s portal support 617-919-4396 Portal login, access, technical support, and Digital Health Customer Service questions.
Parking office 617-355-6251 Parking questions. Official page lists office help between 7 a.m. and 4:30 p.m. EST.
Patient Relations 617-355-7673 Concerns, complaints, grievances, compliments, and unresolved patient-family experience issues.
Security assistance 617-355-6121 24-hour emergency security assistance, walking escorts, and weapon-secure-arrival questions.
Page operator 617-355-6369 After-hours administrator-on-duty routing and hospital page-operator needs.

Map, parking, valet, MBTA, airport, and arrival tips

Boston Children’s main campus is in the Longwood Medical Area. Confirm your exact building, clinic, floor, and arrival time before driving.

Boston Children’s Hospital
300 Longwood Ave.
Boston, MA 02115
Main: 617-355-6000

Use this map for directions only. Longwood Medical Area traffic and parking can be difficult; allow extra time for garage entry, security, registration, elevators, and clinic check-in.
Parking or travel need Official detail Practical parent note
Patient Family Garage Garage is across from the main entrance at 300 Longwood Ave.; entrance is on Blackfan Street. Closest entrance address: 31 Blackfan St. Validated patient/parent parking is listed at $11 for up to 24 hours or one exit.
Validation Main Lobby Reception Desk validates during posted hours; Emergency Services validates 24/7 for emergency patients only. Ask about validation when checking in for an appointment because some clinics also have validators.
Valet Valet parking is listed 24 hours a day at the main entrance with a $6 additional charge; handicap placard vehicles have the valet fee waived but normal garage rates still apply. Reduced-rate valet validation is listed at a maximum of $17 for up to 24 hours.
Extended stay parking Families with a minimum three-day stay may enroll in Family Extended Stay Parking. Week-long cards are listed at $60, with additional consecutive days at $11 per day, subject to restrictions.
MBTA Green Line Use Green Line D to Longwood or Green Line E to Longwood Medical Area. D stop requires a longer walk across the Riverway; E stop is closer along Longwood Avenue.
Buses Official parking page lists MBTA bus routes #8, #19, #39, #47, #60, #65, #CT2, and #CT3 near Boston Children’s. Check MBTA alerts before appointment day.
Airport Logan International Airport is the closest airport, approximately seven miles from the hospital. Allow 15 to 60 minutes from the airport depending on traffic and time of day.
Security escort Walking escorts are available 24 hours a day by calling 617-355-6121. Official guidance asks families not to walk alone outdoors at night.

Pediatric emergency care at Boston Children’s Hospital

Boston Children’s Emergency Medicine provides pediatric emergency, surgical, traumatic, and urgent care, but parents should still use the closest safe ER or 911 for life-threatening symptoms.

Situation Best route Why it matters
Child cannot breathe normally, has blue lips, severe allergic reaction, seizure, major trauma, loss of consciousness, poisoning, or uncontrolled bleeding Call 911 immediately. Emergency responders can stabilize and choose the safest destination.
Urgent pediatric emergency and Boston Children’s is the appropriate destination Go to Emergency Department, Boston Children’s Hospital, 300 Longwood Ave., Boston, MA 02115. The ER is pediatric-focused and available 24 hours.
Non-life-threatening symptoms and you are unsure what to do Call the child’s doctor first when safe to do so. Boston Children’s says the child’s doctor can help decide office visit versus ER.
You are not near Boston Use the nearest appropriate emergency room or community hospital partner if directed. Delaying emergency care to reach Boston may be unsafe.
Possible poisoning Call Poison Control or 911 depending on severity. Boston Children’s houses the Regional Center for Poison Control and Prevention.
ER prep checklist: medication list, allergies, child’s weight if known, recent fever or symptom timeline, medical devices, specialist names, insurance card, guardian ID, comfort item, charger, and copies of recent outside test results if safely available.

Appointments, referrals, second opinions, and doctor search

Appointment route depends on whether the child is new, returning, international, referred by a doctor, or seeking a second opinion.

Choose urgent versus non-urgent. Use 911 or the emergency department for dangerous symptoms. Use the appointment page only for non-urgent requests.
Use the request form for new non-urgent U.S. appointment requests. Boston Children’s says families can enter appointment details and the hospital will call to schedule.
Use MyChildren’s for returning-patient self-scheduling when eligible. Existing patients living in the U.S. may self-schedule through the MyChildren’s Patient Portal when the visit type is available.
Ask the referring doctor to send complete information. Physician referrals can be made to the hospital, a service, or a specialist. Send diagnosis, notes, labs, imaging, and authorization if required.
Use Global Services for international patients. Families outside the United States should use the international appointment pathway instead of the domestic form.
Use second opinion only for review, not emergency guidance. Boston Children’s second opinion program can help confirm diagnosis and treatment options, but it is not for emergencies or immediate treatment advice.
Tool Best use Parent or provider note
Find a Doctor Search by name, condition, program, location, language, or gender. Use this before requesting a specific doctor or specialty.
Find a Location Compare Boston main campus, Brookline, Lexington, Martha Eliot, Needham, North Dartmouth, Peabody, Waltham, Weymouth, and affiliated/community sites. Confirm the exact address because not every service is available at every location.
Second Opinion Confirm diagnosis, understand treatment options, and review recommended care. Not for emergencies or immediate treatment instructions.
Clinician referral Doctor-to-hospital referral for consultations, diagnoses, or treatment. Ask the referring office to send all relevant medical records and authorization.

Pediatric services, specialties, and common care areas

Boston Children’s has broad pediatric specialty care. Use the official doctor and program search to confirm the exact department, location, and appointment requirements.

Care area Useful examples What to prepare
Emergency and trauma Pediatric emergency medicine, trauma care, urgent illness, surgical emergency, broken bones, brain injuries, and poisoning concerns. Use 911 for life-threatening symptoms; bring medication list, allergies, and recent records if safe.
Heart and vascular care Cardiology, congenital heart defects, cardiology and heart surgery, cardiac imaging, and complex cardiovascular care. Bring echocardiograms, EKGs, operative notes, medication list, and outside cardiology records.
Cancer and blood disorders Cancer, blood disorders, oncology, hematology, transplant-related care, and Dana-Farber/Boston Children’s programs. Bring pathology, imaging, lab trends, treatment plans, medication history, and referral notes.
Neurology and neurosurgery Neurological conditions, movement disorders, seizures, neurosurgery, and complex brain or spine conditions. Bring EEG, MRI/CT reports, videos of events, medication list, and seizure timeline if relevant.
Pulmonology and lung care Asthma, severe pulmonary conditions, sleep or breathing concerns, and chronic lung conditions. Bring inhalers, spacer, oxygen details, sleep study records, and prior pulmonary function testing.
GI and nutrition Inflammatory bowel disease, gastroenterology, GI surgery, feeding, nutrition, and abdominal conditions. Bring growth charts, stool history, diet log, imaging, lab results, endoscopy reports, and medications.
Diabetes and endocrine Diabetes, endocrine disorders, growth, thyroid, adrenal, and hormone-related care. Bring glucose logs, pump/CGM details, medications, labs, and prior endocrine notes.
Orthopedics and sports injury Orthopedics, trauma and acute injury care, bone/joint injuries, and surgical or non-surgical pediatric orthopedic care. Bring X-rays, MRI/CT, injury date, activity level, brace/cast details, and outside orthopedic notes.
Audiology, ENT, and behavioral health Audiology, ENT, sinonasal conditions, psychiatric and behavioral health, and complex family support needs. Bring hearing tests, school documents, therapy notes, medication history, and safety concerns if relevant.

MyChildren’s Patient Portal: records, appointments, messages, and billing

MyChildren’s is the main online tool for eligible Boston Children’s patients and families, but not all historical content is available there.

What MyChildren’s can help with

  • Eligible appointment self-scheduling.
  • Some medical records and visit information.
  • Messages with care teams for non-urgent needs.
  • Billing records and online bill tools.
  • Insurance and guarantor information where available.

Records moved after upgrade

Boston Children’s says most medical records dated on or after Jan. 1, 2021 were moved to the upgraded MyChildren’s system, including past visits, allergies, medication lists, vitals, many lab results, diagnostic results, clinical notes, and microbiology results.

Older records

For records not available in the portal, submit a medical-record request or contact Health Information Management at 617-355-7546.

Portal support

For portal help, call Digital Health Customer Service at 617-919-4396. Posted support hours are Monday to Friday, 7 a.m. to 7 p.m., and Saturday, 8 a.m. to 4 p.m.

Portal safety: MyChildren’s is not an emergency tool. Use 911 or the Emergency Department for dangerous symptoms or urgent worsening conditions.

Medical records, radiology images, name changes, and request timing

Records can be needed for outside specialists, second opinions, school forms, insurance, travel, legal requests, or continued care.

Record need Best route Important detail
View available information Use MyChildren’s Patient Portal. Portal access is the fastest route for records that are available online.
Full medical record release Submit online request or signed written authorization. Boston Children’s says permission must be submitted before child health information can be released.
Medical Records office Call 617-355-7546. Office hours are listed as 8 a.m. to 4:30 p.m. Monday through Friday; the office is off-site and cannot accommodate walk-ins.
Mail authorization Attn.: Medical Records, 300 Longwood Ave., Boston, MA 02115. Include complete patient and recipient details so the request is not delayed.
Fax authorization 617-730-0327 or 617-730-0329. Use only when you have the correct completed and signed authorization form.
Radiology images Fax Radiology Image Service Center at 617-730-0538. Medical-record requests do not include radiology imaging; images use a separate route.
Personal copies Submit a standard request. Copies for personal reasons are listed at $6.50; provider requests for consultation or continuing care have no charge.
Timing Plan ahead. Once authorization is received, Boston Children’s says record production takes approximately 10 business days.
Name, date of birth, or sex correction Use the specific name-change/correction form. Legal documentation is required, and the patient over 18 or parent/legal guardian must sign.
Records checklist: child’s full legal name, date of birth, medical record number if known, dates of service, department, record type, recipient name, secure fax/email/address, parent or guardian signature, relationship proof if needed, and photo ID if requested.

Billing, insurance, financial assistance, estimates, and standard charges

Children’s hospital bills can include hospital charges, physician charges, insurance adjustments, deductibles, copays, coinsurance, referral rules, and prior authorization.

Pay your bill

Boston Children’s says bills can be paid by mail, by phone, or online. Use MyChildren’s or the official billing page for online payment routes.

Accepted insurance

Boston Children’s and affiliated providers partner with many insurance plans, but participation is not a guarantee of payment or coverage.

Financial assistance

Financial assistance is available for qualifying patients who need help paying for emergency or medically necessary care received at Boston Children’s.

Cost estimate

For estimated charges, call 617-355-7201. Boston Children’s says an estimate team member responds within two business days after the request form is submitted.

Before care or after a bill Ask this Why it matters
Before specialty appointment Does my plan require referral, prior authorization, or a specific network? Boston Children’s warns many plans require referral or prior authorization.
Before planned surgery or imaging Can I get an estimate for hospital and physician charges? Standard charges may not reflect what families actually owe.
If the plan is tiered or high deductible What is my out-of-pocket financial responsibility? Boston Children’s says tiered, high deductible, or limited networks may affect liability.
Behavioral health care Are behavioral health benefits verified separately? Boston Children’s notes behavioral health benefits should always be verified with the health plan.
After receiving a statement Was insurance billed, was authorization missing, and is financial assistance available? Billing fixes often need insurance card, EOB, date of service, and statement number.

Visitor information, badges, ICU rules, quiet hours, gifts, and safety

Visitor policies may change for infection control, safety, unit capacity, patient condition, or hospital operations. Confirm current rules before visiting.

Visitor topic Official rule or detail Practical note
Parents and guardians Parents and guardians are welcome 24 hours a day, though there is room for only one parent to sleep overnight. Ask the unit about sleep space, shower access, quiet hours, and family room use.
Other visitors Brothers, sisters, friends, and other relatives may visit daily between noon and 8 p.m.; only parents or guardians after 8 p.m., with some exceptions. Confirm unit rules before bringing siblings or groups.
Visitor badges All visitors to inpatient units or secure areas, including parents/legal guardians, must obtain and wear a visitor ID badge. Government-issued ID and photo may be required; minors with an adult do not need to present ID.
Badge desk hours Information Desk badge hours are listed as Mon/Wed/Fri 8 a.m.–4 p.m.; Tue/Thu 8 a.m.–8 p.m.; Sat/Sun 8 a.m.–2 p.m. Parents arriving outside visitor hours should check with the unit or Information Desk process.
ICU visitors Families should check with the unit about visitor number limits; food, fresh flowers, and plants should not be brought to ICU rooms. ICUs promote a quiet environment 24 hours a day.
Mail and gifts Mail can be sent to Boston Children’s Hospital, c/o patient’s full name, 300 Longwood Ave., Boston, MA 02115. Check with the unit before sending flowers or plants. Latex balloons are not allowed anywhere in the hospital.
Tobacco, alcohol, drugs Boston Children’s is tobacco-, alcohol-, and drug-free. Smoking, vaping, illegal drugs, marijuana, or alcohol are not permitted at Boston Children’s locations.
Weapons Weapons are not allowed on hospital grounds. Contact Security before arrival if legally authorized to carry a weapon. Security Office emergency assistance: 617-355-6121.

Family support, accommodations, housing, patient relations, and travel help

Boston Children’s publishes practical family resources beyond clinical care, especially for long stays and out-of-town families.

Patient Family Housing Program

Families living beyond 50 miles from the hospital may be eligible for affordable accommodations while a child receives care. Reservations are coordinated by housing staff.

Yawkey Family Inn

Located at 241 Kent St., Brookline, about 0.6 miles from the hospital. The listed rate is $30 per night, with shared-style housing and free laundry.

The Bon

Located at 1260 Boylston St., Boston, about 0.9 miles from the hospital. The listed rate is $75 per night for apartment-style accommodations.

Housing questions

Call the main housing office at 617-919-3456. Completing an application does not guarantee a reservation.

Patient Relations

For concerns or complaints, start with the clinical team or program director, then contact Patient Relations at 617-355-7673 if needed.

Security escorts

Walking escorts are available 24 hours a day by calling 617-355-6121. Allow response time and do not walk alone outdoors at night.

Official PDF and map notes

Boston Children’s official PDFs can help with campus navigation, inpatient stay expectations, and rights, but live web pages should control current phone numbers, policies, and rates.

Document or map Useful details How to use it safely
Longwood campus map PDF Identifies main Longwood campus areas, Emergency Department, Patient and Family Garage, information points, elevators, chapel, Pre Op Clinic, parent laundry, cashier, ATM, and support areas. Use as a visual wayfinding aid, but confirm live directions, entrances, parking, and construction updates before arrival.
Inpatient welcome PDF Useful for inpatient-stay topics such as room phones, Get Well, patient meals, family routines, visitor code of conduct, and hospital-stay expectations. Use for planning an overnight stay, then ask the unit for current floor-specific instructions.
Patient Bill of Rights PDF Explains patient and family rights, privacy, decision-making, grievances, and billing-help routing. Use for rights, grievance, privacy, and consent questions; contact Patient Relations or Privacy Office for final help.
Medical record authorization forms Used to release health information, request radiology images, or update name/date-of-birth/sex information. Choose the correct form for patient, parent, guardian, representative, radiology, or demographic correction request.
PDF caution: Some official PDFs are older than live web pages. When a PDF and current web page differ, use the current official web page or call Boston Children’s directly.

Content gap audit: what low-value ranking pages miss

Most search results only show a map pin, phone number, or hospital overview. This guide adds practical steps for real parents and visitors.

Generic result Missing user intent What this guide adds
Basic address listing Does not explain ER age range, 24-hour care, Level I pediatric trauma, or emergency vs appointment routing. Emergency decision table, 911 warning, ER prep checklist, and official ER details.
Phone number only Does not separate main operator, medical records, radiology images, patient finance, estimate line, parking, security, and patient relations. Full phone directory with when to call each number.
Appointment button Does not clarify non-urgent form use, returning-patient portal scheduling, doctor referrals, international route, and second-opinion limits. Appointment workflow and referral-ready checklist.
Portal link Does not explain records moved after the 2024 portal upgrade, older records, or portal support hours. MyChildren’s record and support guidance.
Parking paragraph Does not explain garage entrance, validation, valet, extended-stay parking, MBTA routes, airport timing, or security escorts. Parking and travel table with real arrival tips.
Visitor policy snippet Does not mention badge process, ID rules, ICU restrictions, quiet hours, gifts, latex balloon rule, security, or weapon policy. Visitor rules table with unit-specific cautions.

Official source checklist for this guide

Use these official Boston Children’s pages for final confirmation before calling, traveling, requesting records, paying a bill, or visiting a patient.

Official source What it verifies When to open it
Boston Children’s Hospital official site Main hospital identity, patient-family navigation, portal link, appointment link, doctor search, location search, and hospital resources. Open first for live hospital navigation.
Find a Location Boston main campus, Brookline, Lexington, Martha Eliot, Needham, North Dartmouth, Peabody, Waltham, Weymouth, and affiliated/community locations. Open before driving to make sure your child’s service is at the correct site.
Emergency Medicine Emergency Department address, 24-hour care, birth-through-21 scope, Level I Regional Pediatric Trauma Center, and emergency guidance. Open for ER location information; call 911 for life-threatening symptoms.
Request an Appointment Non-urgent appointment form, returning-patient MyChildren’s scheduling, international route, second opinion, and physician referral routes. Open for non-emergency appointment planning.
Find a Doctor Doctor search by condition, program, location, language, gender, and pediatric specialty areas. Open before requesting a specific specialist.
MyChildren’s Patient Portal Portal upgrade details, newer record availability, older-record route, download guidance, and Digital Health Customer Service phone. Open for portal access, records, messages, scheduling, and bill tools.
Medical Records HIM phone, hours, no walk-in rule, authorization requirements, mailing address, fax numbers, copy charges, production timing, name-change process, and radiology image route. Open before requesting records or imaging copies.
Billing & Insurance Bill payment routes, accepted insurance overview, financial assistance, estimates, standard charges, surprise billing, and billing FAQs. Open before paying, estimating, or disputing a bill.
Parking & Directions Patient Family Garage, Blackfan Street entrance, validation, valet, extended-stay parking, MBTA routes, airport guidance, security escorts, and parking office contact. Open before traveling to the Longwood campus.
Visitor Information Visitor hours, parent/guardian stay rules, visitor badges, ID requirements, ICU cautions, quiet hours, mail and gift rules, security, tobacco/alcohol/drug-free policy, and weapons policy. Open before visiting an inpatient child.
Patient Relations Patient Relations location, hours, phone, after-hours administrator routing, grievance options, and outside complaint agencies. Open when a concern is not resolved by the clinical team or department.
Independent guide notice: USHospitalGuides.com is not Boston Children’s Hospital, not a doctor, not a scheduling office, not a medical-record custodian, and not an emergency service. Use official Boston Children’s pages and phone numbers for final instructions, appointments, emergency routing, bills, records, visitor rules, and care decisions.

Medical and emergency disclaimer

This page helps with hospital navigation, phone routing, records, billing, parking, visitor rules, and appointment preparation only.

Do not delay care: This guide is not medical advice and cannot diagnose symptoms. For urgent or life-threatening symptoms, call 911 or go to the nearest emergency department. For patient-specific advice, contact Boston Children’s Hospital or the child’s care team directly.

Children’s Hospital Boston FAQs

These FAQs answer the real search intent behind this topic: current name, address, phone, ER, appointments, MyChildren’s, records, billing, parking, visitors, and family support.

1. Is Children’s Hospital Boston the same as Boston Children’s Hospital?
Yes. Many people still search “Children’s Hospital Boston,” but the current official name is Boston Children’s Hospital. The main Longwood campus is located at 300 Longwood Ave., Boston, MA 02115.
2. What is the address of Boston Children’s Hospital?
The main Boston Children’s Hospital campus is at 300 Longwood Ave., Boston, MA 02115. Confirm the exact building, clinic, floor, and entrance before traveling because some appointments may be at nearby or satellite locations.
3. What is the main phone number for Boston Children’s Hospital?
The main hospital phone number is 617-355-6000. Use it for general hospital routing, department connection, and non-emergency questions.
4. Is Boston Children’s Hospital Emergency Department open 24 hours?
Yes. Boston Children’s Emergency Medicine provides 24-hour care for infants, children, and young adults with urgent and emergency medical, surgical, and traumatic conditions. For life-threatening symptoms, call 911.
5. What ages does Boston Children’s Emergency Department treat?
The official Emergency Medicine page says Boston Children’s accepts Emergency Department patients from birth through 21 years of age.
6. How do I request an appointment at Boston Children’s Hospital?
Use the official appointment request page for non-urgent U.S. appointment requests. Returning patients can self-schedule eligible visits through MyChildren’s. International patients should use Global Services, and emergencies should use 911 or the ER.
7. How do I access MyChildren’s Patient Portal?
Use the official MyChildren’s login for eligible records, appointment access, messages, billing tools, and account information. For portal support, call Digital Health Customer Service at 617-919-4396.
8. How do I request medical records from Boston Children’s Hospital?
Use MyChildren’s for records available online, or contact Medical Records at 617-355-7546. Written authorizations can be mailed to Medical Records, 300 Longwood Ave., Boston, MA 02115, or faxed to 617-730-0327 or 617-730-0329 when appropriate.
9. How do I contact Boston Children’s billing or request a cost estimate?
For billing and insurance participation questions, call Patient Financial Services at 617-355-3397. For estimated charges before planned care, call 617-355-7201 or use the official estimate request page.
10. What are the visitor hours at Boston Children’s Hospital?
Parents and guardians are welcome 24 hours a day, though only one parent can sleep overnight in the room. Brothers, sisters, friends, and other relatives may visit daily from noon to 8 p.m.; only parents or guardians may visit after 8 p.m., with some exceptions.