Aurora, Colorado · Pediatric Hospital Guide · Updated September 2026
Children’s Hospital Colorado Aurora contact, ER, map, parking, appointments, MyChart, records, billing, and family help
Children’s Hospital Colorado on the Anschutz Medical Campus is the main pediatric hospital many families search for as “Children’s Hospital Aurora.” The campus address is 13123 East 16th Avenue, Aurora, CO 80045, and the main phone number is 720-777-1234.
This guide is built for parents, caregivers, teens, and family members who need more than a basic listing. It explains the correct campus, 24/7 pediatric emergency access, parking, visitor rules, appointments, MyChart, records, billing, financial help, family resources, outpatient pharmacy, campus maps, and what to prepare before a visit.
Emergency warning: If your child may have a life-threatening emergency, call 911 immediately. Trouble breathing, blue lips, severe allergic reaction, seizure, unconsciousness, severe bleeding, major trauma, poisoning, stroke-like symptoms, suicidal thoughts, or a serious head injury should not wait for MyChart, online scheduling, a nurse line, or a directory page.
Correct hospital
Anschutz Medical Campus
Children’s Hospital Colorado in Aurora is located on the Anschutz Medical Campus near I-225 and Colfax.
Address
13123 East 16th Avenue
Aurora, CO 80045. Use this address for GPS, rideshare, patient mail, records, insurance, and hospital forms.
Main phone
720-777-1234
Use for hospital operator help, patient-room connection, campus routing, and general hospital information.
Emergency care
Open 24/7
The Aurora campus lists emergency care as open Monday through Sunday, 24/7.
ParentSmart Healthline
720-777-0123
Caring pediatric nurses are listed as available 24/7 to help answer questions and guide next steps.
Parking
Free patient parking
Patients, families, and visitors may park in the South Parking Garage 24 hours a day.
Confirm the correct Children’s Hospital Aurora location
“Children’s Hospital Aurora” usually means Children’s Hospital Colorado on the Anschutz Medical Campus. Search results can also show urgent care centers, health pavilions, Colorado Springs, Broomfield, Highlands Ranch, and other Children’s Colorado locations.
| Possible confusion | How to verify | Correct action |
|---|---|---|
| Children’s Hospital Colorado Anschutz Medical Campus | 13123 East 16th Avenue, Aurora, CO 80045 · 720-777-1234 | Use this guide and the official Anschutz Medical Campus page. |
| Children’s Colorado Health Pavilion, Aurora | Different Aurora facility about one mile south of the Anschutz hospital campus. | Use that facility page only if your appointment says Health Pavilion. |
| Children’s Hospital Colorado, Colorado Springs | Different hospital campus and phone route. | Do not use Aurora parking, maps, or department-routing details for Colorado Springs. |
| North Campus, Broomfield | Different Children’s Colorado location. | Use Broomfield-specific emergency, urgent care, parking, and appointment details. |
| South Campus, Highlands Ranch | Different Children’s Colorado campus south of Denver. | Use South Campus details only when your appointment or ER choice is there. |
Fast verification: If the address is not 13123 East 16th Avenue, Aurora, CO 80045, you are likely viewing a different Children’s Colorado location.
Contact information, emergency access, outpatient hours, and key phone numbers
Use the main hospital number for routing and the specific department number when you already know the service you need.
| Need | Official detail | Best use |
|---|---|---|
| Main hospital | 720-777-1234 | Hospital operator, general routing, patient-room connection, and campus questions. |
| Address | 13123 East 16th Avenue, Aurora, CO 80045 | GPS, patient mail, records, insurance forms, appointments, and campus map matching. |
| Emergency care | Open 24/7 | Emergency Department access for serious pediatric symptoms and injuries. |
| Outpatient care | By appointment, Monday–Friday, 8:00 a.m.–5:00 p.m. | Specialty clinics, scheduled visits, and non-emergency outpatient appointments. |
| Outpatient lab | Mon–Fri 7:00 a.m.–5:30 p.m.; Sat–Sun 8:00 a.m.–12:00 p.m. | Call 720-777-0001 to schedule lab services when directed. |
| Outpatient X-ray | Referral required; open 24/7 | Use when your clinician orders X-ray; call 720-777-1234 to schedule other radiology services. |
| ParentSmart Healthline | 720-777-0123 | 24/7 pediatric nurse guidance when you are unsure what level of care your child may need. |
| Outpatient Pharmacy | 720-777-8550 | Discharge prescriptions, outpatient prescriptions, pharmacy pickup, and pharmacy questions. |
| MyChart help | 720-777-6939 · mychart@childrenscolorado.org | Login, activation, text notifications, account access, and portal questions. |
| Billing questions | 720-777-6422 · PFS@childrenscolorado.org | Hospital bills, payment plans, bill questions, and payment support. |
| Financial Counseling | 720-777-7001 | Government assistance, hospital financial assistance, discounted care, and payment-plan help. |
| Medical records | 720-777-4259 · Fax 720-777-7251 | Release of Information questions for Anschutz Medical Campus records. |
Confirm before a planned visit: Department hours, visitor rules, lab scheduling, imaging instructions, pharmacy holidays, and appointment routes can change. Call or check the official page before time-sensitive visits.
Google map, driving directions, South Parking Garage, ED parking, and valet help
The Aurora hospital is located at I-225 and Colfax on the Anschutz Medical Campus. For emergencies, call 911 when safe transport is uncertain.
Children’s Hospital Colorado, Anschutz Medical Campus
13123 East 16th Avenue
Aurora, CO 80045
Main: 720-777-1234
Use this embedded Google map for route planning only. For hospital entrances, floor maps, valet, ED parking, and clinic locations, check the official campus map and call the main hospital number when needed.
| Parking or entrance need | What to know | Family tip |
|---|---|---|
| Most patients, families, and visitors | Use the South Parking Garage just south of the main entrance. Parking is free for patients and visitors and available 24 hours a day. | Lock valuables, take a photo of your parking level, and allow extra time for screening and wayfinding. |
| Emergency Department | Clearly identified lots are located west of the Emergency Department entrance. | For severe symptoms, call 911 instead of driving yourself. |
| Valet parking | Free valet parking is available for patients and parents from 7 a.m. to 6 p.m., Monday through Friday, at the main entrance. | If you cannot retrieve your car before 6 p.m., present the valet stub to the security officer at the main information desk. |
| Pediatric Mental Health Institute or Kempe Center | Additional visitor parking is available on the east end of campus for the Gary Pavilion. | Confirm whether your appointment is in the main hospital, Gary Pavilion, or another campus building. |
| Longer inpatient stay | RV parking may be available for families of inpatients staying at least five days. | Contact Parking and Access Control at 720-777-9PRK (9775) for details. |
Start here: choose the right Children’s Hospital Aurora action
This table helps families decide whether to use 911, the emergency department, urgent care, ParentSmart, outpatient scheduling, MyChart, records, billing, or financial counseling.
| Your need | Best action | Prepare before you call, schedule, or arrive |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the closest emergency department. | Medication list, allergies, insurance card, ID, emergency contact, and recent health history if available. |
| Urgent but not life-threatening symptom | Call your pediatrician, ParentSmart Healthline, urgent care, or ED depending on severity. | Symptoms, temperature, breathing status, hydration, pain level, medication doses, and start time. |
| Schedule specialty appointment | Use the official appointment page, MyChart if already a patient, or call 720-777-1234 if the specialty is not listed. | Referral, diagnosis, records, imaging, insurance, preferred date, and provider instructions. |
| Find a department phone number | Use the official directory of services or call the main hospital number. | Specialty name, child’s age, reason for visit, referring provider, and appointment status. |
| Access test results or visit summary | Sign in to MyChart. | Username, activation code if new, patient age, parent/guardian access status, and phone/email access. |
| Request medical records | Use MyChart or the official online records request tool; telephone requests are not accepted. | Photo ID, child’s information, date range, record type, delivery method, and signed authorization when required. |
| Pay a bill or set up payment plan | Use MyChart or call Patient Financial Services at 720-777-6422. | Statement, account number, insurance EOB, payment method, date of service, and questions about separate bills. |
| Need help paying for care | Call Financial Counseling at 720-777-7001. | Income, household size, insurance status, bill, government-assistance details, and supporting documents. |
Official online actions for Children’s Hospital Colorado Aurora
Use official Children’s Colorado pages for live tasks. Third-party hospital profiles are not reliable for scheduling, bills, records, urgent symptoms, or portal access.
Official Aurora campus page
Open Anschutz Medical Campus page
- Confirm address, main phone, emergency hours, outpatient hours, lab hours, parking, and campus amenities.
- Use the map and hospital resources before a planned visit.
- Call 720-777-1234 if you need routing help.
Hospital map and floor maps
- Check the color-coded floor maps before clinic, surgery, imaging, inpatient, or family-resource visits.
- Download the printable floor-map PDF if needed.
- Ask a team member for directions if you are unsure.
Schedule an appointment
- Select the specialty or department.
- Use online scheduling where available.
- If you do not find the specialty, call 720-777-1234.
Emergency and urgent care
Open emergency and urgent care page
- Use 911 for life-threatening symptoms.
- Use ParentSmart when you need pediatric guidance and it is safe to call.
- Use urgent care only for non-life-threatening conditions.
MyChart portal
- Sign up by using an activation code or asking support for help.
- Review appointments, results, medications, visit summaries, bills, and messages.
- Call 720-777-6939 for MyChart support.
Medical records
- Check MyChart first for available records.
- Use the online records request tool or the form route.
- Do not call to request records; telephone requests are not accepted.
Emergency room vs urgent care vs ParentSmart nurse guidance
Children’s Colorado separates emergency care from urgent care. Emergency care is for immediate or serious symptoms; urgent care is for illness or injury that needs care but is not life-threatening.
Call 911
Use 911 for life-threatening symptoms, unsafe transport, severe breathing problems, blue lips, severe allergic reaction, major trauma, seizures, unconsciousness, severe bleeding, or suicidal crisis.
Emergency Department
The Anschutz campus lists emergency care as open 24/7 and is the main pediatric emergency destination for many Aurora and Denver metro families.
Pediatric trauma
Children’s Colorado identifies the Anschutz Medical Campus as a Level 1 Regional Pediatric Trauma Center, available 24 hours a day, 365 days a year for complex injured children.
Urgent care
Children’s Colorado urgent care is for illnesses and injuries that need medical attention but are not life-threatening. Hours and locations vary.
ParentSmart
Call 720-777-0123 for 24/7 pediatric nurse guidance when you are unsure and it is safe to call.
| Symptom or situation | Best action | Do not do this |
|---|---|---|
| Trouble breathing, blue lips, severe allergic reaction | Call 911 or go to the closest emergency department immediately. | Do not wait for portal messages or online scheduling. |
| Seizure, unconsciousness, severe head injury, major trauma | Call 911, especially when safe transport is uncertain. | Do not drive if the child needs emergency medical support en route. |
| Possible poisoning or medication overdose | Call emergency help or poison guidance immediately and keep the container or medication label. | Do not wait to see if symptoms appear if the exposure may be dangerous. |
| Fever, ear pain, minor cut, mild injury, sore throat | Call pediatrician, ParentSmart, or use pediatric urgent care depending on age and severity. | Do not assume urgent care is enough if breathing, hydration, alertness, or pain is worsening. |
| Mental health crisis or suicidal thoughts | Call 911, use emergency services, or follow your crisis-care plan immediately. | Do not rely on routine appointment scheduling for immediate safety risk. |
Emergency rule: This article cannot triage your child. When symptoms may be dangerous, call 911 or seek emergency medical care immediately.
Appointments, specialty scheduling, referrals, and provider-to-provider transfers
Outpatient care at the Aurora campus is by appointment. Some departments allow online scheduling for new or current patients, while others require phone scheduling or referral coordination.
Start with the appointment page.
Open the official scheduling page and choose the specialty or department your child needs.
Use MyChart when you are a current patient.
Current patients may be directed to MyChart for scheduling, messages, past appointments, test results, medication renewals, and billing.
Call when you cannot find the specialty.
Children’s Colorado says to call 720-777-1234 if the specialty you need is not listed.
Expect possible pre-registration.
If you schedule online, you may receive a phone call to pre-register.
Bring referral and authorization details.
Many specialty visits need a provider order, insurance referral, prior authorization, imaging, lab results, or outside records.
For physician transfers, use OneCall.
Children’s Colorado lists OneCall as a 24-hour provider-to-provider consult line for direct admissions, ED transfers, referrals, diagnostic dilemmas, and consultation.
| Common department | Phone listed in official directory/scheduling resources | What to prepare |
|---|---|---|
| Emergency Department | 720-777-6888 | Use 911 for emergencies; use this for emergency-department routing when appropriate. |
| Clinical Laboratories | 720-777-6711 | Doctor order, fasting instructions, ID, insurance, and specimen instructions if applicable. |
| Radiology scheduling | 720-777-5650 | Imaging order, referral, authorization, prior images, sedation instructions, and arrival time. |
| Neurology / Neuroscience Institute | 720-777-6895 | Referral, seizure logs, videos if safe, medication history, imaging, school notes, and prior neurology records. |
| Orthopedics Institute | 720-777-6600 | X-rays, injury date, sports notes, brace/splint details, pain location, and prior treatment. |
| Pediatric Surgery | 720-777-6571 | Referral, diagnosis, imaging, medications, allergies, anesthesia history, and insurance authorization. |
| Mental Health / Pediatric Mental Health Institute | 720-777-6200 | Safety concerns, current medications, therapist contacts, school supports, and crisis-plan details. |
| Colorado Fetal Care Center | 720-777-4463 | Maternal records, ultrasound, OB/MFM referral, due date, insurance, and fetal diagnosis details. |
Pediatric services and care areas at the Aurora campus
The Anschutz campus offers emergency care, outpatient care, inpatient hospital care, pediatric subspecialties, diagnostic services, pharmacy, surgery, trauma, mental health, and family-centered support.
| Care area | What it helps with | What parents should ask |
|---|---|---|
| Emergency and trauma | Serious illness, major injury, trauma, emergency evaluation, stabilization, diagnostic testing, and pediatric emergency medicine. | Should we call 911, come to the ER, or use urgent care? |
| Outpatient specialty care | Scheduled specialty evaluations across many pediatric departments. | Do we need a referral, prior authorization, outside records, imaging, or lab results? |
| Inpatient care | Hospital admission, complex pediatric care, private patient rooms, family support, and hospitalist communication with primary care. | Who is the attending doctor, what is the daily update plan, and what must happen before discharge? |
| NICU and fetal care | Neonatal intensive care, fetal diagnosis, maternal-fetal coordination, and high-risk newborn care. | Which records, ultrasounds, delivery plan, insurance details, and family-support needs should be prepared? |
| Cancer and blood disorders | Cancer care, blood disorders, infusion care, inpatient and outpatient support, and family resources. | Which floor, clinic, infusion area, labs, medications, visitor rules, and infection precautions apply? |
| Orthopedics, sports medicine, and rehab | Fractures, sports injuries, trauma recovery, gait and movement analysis, physical therapy, and rehabilitation planning. | Do we need X-rays first, activity restrictions, therapy orders, school notes, or brace instructions? |
| Neurology and neurosurgery | Seizures, headaches, brain or spine conditions, developmental concerns, neurosurgical problems, and advanced pediatric evaluation. | Should we bring videos, seizure logs, MRI/CT images, medication history, and school reports? |
| Radiology and lab | Blood tests, diagnostic imaging, radiology scheduling, X-rays, and specialty-directed testing. | Do we need fasting, sedation, contrast, prior authorization, previous images, or special arrival instructions? |
| Outpatient pharmacy | Discharge prescriptions, outpatient medication fills, refill questions, and pharmacy counseling. | Can the prescription be filled before discharge, and what are the hours, copay, and refill rules? |
| Family support | Concierge, Family Resource Center, library, gift shop, patient mail, cheer cards, social support, and hospital navigation. | Where can caregivers rest, get MyChart help, eat, use Wi-Fi, send cards, or find family resources? |
Visitor, caregiver, screening, privacy, and weapons-free facility rules
Visitor procedures are in place for patient and caregiver safety. Unit-specific rules can differ, so confirm before arriving with siblings, extended family, food, gifts, or overnight plans.
| Visitor topic | What to know | Practical family note |
|---|---|---|
| Emergency or urgent care visit | Children’s Colorado visitor guidance states that two adult caregivers can be present with the patient in clinical care spaces during emergency or urgent care visits. | Ask the care team if space, infection-control rules, or patient condition changes the limit. |
| Designated assistance person | A patient or visitor with a disability who needs help with care, activities of daily living, communication, or safety may have a designated assistance person. | Tell the team before or during check-in so accommodations can be discussed. |
| Weapons-free facility | Children’s Colorado states that weapons are prohibited in its facilities, regardless of legal authorization to carry. | Allow extra time for safety screening at the Emergency Department and main entrance. |
| Flowers, plants, gifts, and balloons | Latex and rubber balloons are not allowed; only mylar balloons are permitted. Some units restrict food, flowers, plants, toys, or gifts. | Check with the child’s nurse or care team before bringing or sending items. |
| Patient privacy | Children’s Colorado creates and protects medical records under privacy rules, including HIPAA. | The hospital may limit what can be shared by phone unless the caller is authorized. |
| Calling a patient room | To reach a child’s room, call the main line at 720-777-1234 and ask to be transferred to the room number. | Have the patient’s full name and room number if available. |
Visitor reminder: Policies can change by unit, diagnosis, infection risk, and patient condition. Always follow the care team’s current instructions.
Family resources, pharmacy, gift shop, food, library, concierge, and patient mail
Children’s hospitals are family environments, so practical details like food, pharmacy, mail, and quiet spaces matter during long appointments or admissions.
Concierge
Concierge service is listed Monday through Friday, 7:30 a.m. to 7:30 p.m. Phone: 720-777-8029. Email: concierge@childrenscolorado.org.
Gift shop
The gift shop is on the first floor on the east side of the Boettcher Atrium. Phone orders are available at 720-777-6316.
Family Health Library
The Family Health Library is listed Monday through Friday, 9 a.m. to 3:30 p.m. Phone: 720-777-6378. Email: Family.Library@childrenscolorado.org.
Outpatient Pharmacy
The pharmacy phone number is 720-777-8550. Listed hours are Monday–Friday 8 a.m.–8 p.m., Saturday 9 a.m.–5 p.m., and Sunday 9 a.m.–1 p.m.
Patient mail
Address mail to the patient’s full name and room number, c/o Children’s Hospital Colorado, 13123 East 16th Avenue, Aurora, CO 80045.
Private patient rooms
The hospital says inpatient rooms are private and can accommodate a child and two parents overnight.
Red wagons and wheelchairs
Red wagons and wheelchairs are available near the Boettcher Atrium. Call 720-777-1234 or ask the Information Desk for help.
Garden and quiet spaces
The campus lists the Garden of Hope, family courtyard, outdoor eating area, and quiet spaces at the end of inpatient floors.
MyChart portal: appointments, results, messages, prescriptions, and age-based access
MyChart gives secure online access to portions of the child’s medical record. Access changes by patient age and confidentiality rules.
| MyChart item | What it helps with | Practical note |
|---|---|---|
| Appointments | Request medical appointments and view past or upcoming appointment details. | Specialty scheduling may still require phone calls or pre-registration. |
| Health information | View health summary, test results, doctor comments, growth charts, and visit summaries. | Ask the care team how quickly a result should appear and who will explain it. |
| Prescription renewals | Request renewals for refillable medications. | Do not wait until the final dose. Some medications require review, labs, or a visit. |
| Care-team messages | Communicate securely with the child’s doctor or care team. | Do not use MyChart for emergencies or symptoms that need immediate response. |
| Under age 14 | Parents have full access to the child’s MyChart account. | Access can still depend on legal/guardian status and documentation. |
| Ages 14–18 | Parents have limited access for confidentiality, while teens can request their own full-access account. | Parents can continue to message the care team and see test results as allowed. |
| Age 18 or older | The patient may have their own MyChart account. | Parents cannot create an adult patient’s account unless an allowed exception applies. |
| Special needs exception | Exceptions may allow parents to retain full access when a child cannot make healthcare decisions. | Discuss this with the child’s healthcare team. |
MyChart help: For MyChart questions, call 720-777-6939 or email mychart@childrenscolorado.org.
Medical records, Release of Information, forms, processing time, and privacy limits
Authorized parents and legal guardians can review or request a copy of a child’s medical records. Children’s Colorado says records requests are not accepted by telephone.
| Record need | Best route | Important detail |
|---|---|---|
| Available records | Check MyChart first. | Use for available results, visit summaries, medications, health summary, and appointment information. |
| Online record request | Use the official online records request tool. | Identity verification may require a photo of a driver’s license by webcam or smartphone; the tool is available in English and Spanish. |
| MyChart record request | Request through MyChart. | Children’s Colorado says MyChart requests take three business days from receipt to process. |
| Paper form request | Fill out the request form and return it by mail, fax, email, or in person. | Processing may take up to 10 business days from receipt. |
| Email route | Email completed forms to roi@childrenscolorado.org when appropriate. | Use the official form and include all required signatures and identification. |
| Anschutz Release of Information | Call 720-777-4259 or fax 720-777-7251 for status or questions. | Business hours are listed as Monday through Friday, 8 a.m. to 4:30 p.m. |
| Sensitive teen or behavioral health records | Follow Children’s Colorado signature and confidentiality rules. | Patient signature may be required for certain reproductive health, HIV/AIDS, drug/alcohol, behavioral health, or psychiatric-care information depending on age and law. |
| Billing or imaging records | Ask the correct department before submitting a broad medical-record request. | Request only the minimum set of records needed, because complete-record requests can delay processing and may be costly. |
Records checklist: Child’s full name, date of birth, facility, visit dates, requested record type, delivery method, parent/guardian authority, patient signature when required, photo ID, and contact information.
Billing, online payments, paperless bills, payment plans, and separate bills
Children’s Colorado accepts payments online through MyChart, over the phone, and by mail. Families should use official payment routes only.
| Billing need | Official route | What to prepare |
|---|---|---|
| Pay online | Use MyChart. | MyChart login, billing statement, account details, payment method, and email access. |
| Set up payment plan | Use MyChart billing tools or call Patient Financial Services at 720-777-6422. | Bill amount, income, preferred monthly amount, payment method, and insurance EOB. |
| Billing questions | Call 720-777-6422 or email PFS@childrenscolorado.org. | Statement, date of service, insurance card, explanation of benefits, and account number. |
| Patient Financial Services hours | Monday, Tuesday, Thursday, Friday 8 a.m.–4:30 p.m.; Wednesday 9 a.m.–4:30 p.m. | Call during business hours for account-specific help. |
| Electronic bills | Use MyChart and communication preferences. | Patients and families over 18 may be signed up for paperless billing and notified through MyChart and email. |
| Separate billing systems | Review statements carefully. | Children’s Colorado and CU Medicine are partners but separate organizations, so families may receive separate bills. |
| Price estimate | Use Children’s Colorado price transparency and estimate resources. | Procedure, facility, provider, insurance plan, deductible, coinsurance, copay, and authorization status. |
Bill question script: “My child was seen at the Anschutz Medical Campus. I have a statement dated __, account number __, and insurance EOB __. Can you explain what is hospital billing, what is provider billing, and whether financial assistance or a payment plan is available?”
Financial assistance, discounted care, government help, and payment support
Children’s Colorado says the Financial Counseling team can help families apply for government assistance, hospital financial assistance, and payment plans.
Financial Counseling
Call 720-777-7001. Listed hours are Monday through Friday, 8 a.m. to 6 p.m. Email route shown by the hospital: FinancialCounseling@childrenscolorado.org.
Hospital discounted care
Children’s Colorado describes Hospital Discounted Care, sometimes called charity care, for eligible families who need financial aid.
Payment plans
For an existing bill, families can request a payment plan by calling 720-777-6422 or using the billing option in MyChart.
Presumptive eligibility
Children’s Colorado’s price-transparency summary says it is a designated Presumptive Eligibility care site for temporary Medicaid coverage for children under 19 and pregnant patients while medical assistance applications are processed.
Do not ignore the bill: Financial assistance, government programs, discounted care, and payment plans usually require forms, screening, income information, and deadlines.
Official PDFs, campus maps, directory details, and content-gap audit
Thin listings often miss the documents and practical steps families need before a visit. These are the high-value details added from official resources.
| Source or gap | Useful detail | How families should use it |
|---|---|---|
| Anschutz hospital map page and floor-map PDF | The hospital has color-coded floor maps and a printable wayfinding PDF for the Anschutz Medical Campus. | Open before appointments, procedures, inpatient visits, pharmacy pickup, imaging, or family-resource visits. |
| Directory of Services PDF | The 2026 healthcare professionals directory lists many department phone numbers, including Emergency Department, Clinical Laboratories, Radiology, Neurology, Orthopedics, Surgery, Mental Health, and NICU. | Use for department routing, but confirm live scheduling instructions with the official appointment page or main line. |
| Price transparency summary PDF | The PDF explains online, mail, phone, and in-person payment options and notes financial counseling support for uninsured families. | Use before planned care or when reviewing a bill, but call Patient Financial Services for account-specific answers. |
| Privacy and policies | Children’s Colorado’s legal/policy page explains HIPAA privacy, notice of privacy practices, and the weapons-free facility policy. | Use before requesting records, calling about a patient, visiting, or bringing gifts/items. |
| Only phone and address | A basic directory page does not tell families where to park, how ER differs from urgent care, or how MyChart access changes for teens. | This guide adds parking, visitor rules, ER/urgent care decisions, portal access, records, billing, financial help, and family resources. |
| No pediatric-specific guidance | Pediatric hospitals have caregiver rules, child-life needs, teen privacy rules, family lounges, pharmacy, and specialized departments. | Use the checklists here to prepare questions and documents before arrival. |
Official source checklist used for this guide
Use these official Children’s Colorado links for final verification. Public rating sites may be useful for comparison, but they should not control emergency, records, billing, appointment, or visitor decisions.
| Official source | What it verifies | When to open it |
|---|---|---|
| Anschutz Medical Campus official page | Address, main phone, emergency hours, outpatient hours, lab hours, X-ray note, parking, valet, amenities, pharmacy, concierge, gift shop, patient mail, and campus resources. | Open first for live campus information. |
| Hospital map page | Aurora campus location at I-225 and Colfax, hospital floor maps, and printable wayfinding map access. | Open before driving, parking, or trying to find a clinic or inpatient floor. |
| Clinical services page | Emergency, outpatient, and inpatient pediatric care at the Anschutz campus. | Open to confirm the campus care model and service overview. |
| Pediatric emergency room page | Pediatric emergency care guidance and reminder to use the closest ED or call 911 for immediate emergency care. | Open for ER education, not as a delay during emergencies. |
| Pediatric urgent care page | Urgent-care use for non-life-threatening illness or injury, same-day/walk-in guidance, and urgent-care location rules. | Open when symptoms are not life-threatening and your pediatrician is unavailable. |
| Pediatric trauma center page | Level 1 Regional Pediatric Trauma Center status at the Anschutz Medical Campus and 24/7/365 complex trauma care. | Open for trauma-center background; call 911 for major injuries. |
| Schedule an appointment page | Specialty selection, online scheduling where available, pre-registration note, and main number for missing specialties. | Open before scheduling outpatient or specialty care. |
| MyChart page | Portal features, age-based access, activation guidance, billing access, text notifications, and Help Desk contact. | Open for portal setup, test results, messages, prescription renewal, and billing tools. |
| Medical records page | Records request options, no telephone requests, processing times, forms, sensitive-record limits, charges, and Release of Information contact details. | Open before requesting or transferring records. |
| Billing and payment page | MyChart bill pay, phone/mail payment, major credit cards, payment plan options, PFS phone/email, and billing office hours. | Open before paying a bill or asking billing questions. |
| Financial assistance page | Financial Counseling phone, hours, government assistance, hospital financial assistance, discounted care, and payment plan support. | Open when cost, insurance, or payment is a concern. |
| Policies and procedures page | Privacy, HIPAA, notice of privacy practices, weapons-free policy, gift and cheer card options, and patient-contact guidance. | Open for privacy, safety, visitor, and patient-communication rules. |
Independent guide notice: USHospitalGuides.com is not Children’s Hospital Colorado, not the Anschutz Medical Campus, not an emergency service, and not a government agency. Use official Children’s Colorado pages, your clinician, or 911 for final medical decisions and urgent care.
Important health and safety notice
This guide helps with contact, location, emergency decision basics, visitor planning, MyChart, records, billing, parking, and family preparation. It does not provide medical diagnosis or treatment.
Call 911 for emergencies. Online articles, maps, nurse lines, price tools, patient portals, and general phone directories should never delay emergency medical care.
Children’s Hospital Aurora FAQs
These questions focus on the Aurora/Anschutz campus address, phone number, ER, parking, visitor rules, appointments, MyChart, records, billing, financial help, and family resources.
1. What is the address for Children’s Hospital Aurora?
Children’s Hospital Colorado on the Anschutz Medical Campus is located at 13123 East 16th Avenue, Aurora, CO 80045. This is the main Aurora pediatric hospital campus many families search for as “Children’s Hospital Aurora.”
2. What is the main phone number for Children’s Hospital Colorado in Aurora?
The main hospital phone number is 720-777-1234. Use it for hospital operator help, patient-room connection, campus routing, and general hospital information.
3. Is the Children’s Hospital Colorado Aurora emergency room open 24 hours?
Yes. The Anschutz Medical Campus lists emergency care as open 24/7. If the situation is life-threatening or safe transport is uncertain, call 911.
4. Is Children’s Hospital Colorado Anschutz a Level 1 Pediatric Trauma Center?
Yes. Children’s Colorado identifies the Anschutz Medical Campus as a Level 1 Regional Pediatric Trauma Center providing complex care for injured children 24 hours a day, 365 days a year.
5. Where should families park at Children’s Hospital Colorado in Aurora?
Patients, families, and visitors may park 24 hours a day in the South Parking Garage just south of the main hospital entrance. Emergency Department parking is in clearly marked lots west of the ED entrance.
6. Does Children’s Hospital Colorado Aurora offer valet parking?
Yes. Free valet parking is listed for patients and parents from 7 a.m. to 6 p.m., Monday through Friday, at the main hospital entrance.
7. How do I schedule an appointment at Children’s Hospital Colorado Aurora?
Use the official Children’s Colorado scheduling page, choose the specialty or department, and follow the online or phone scheduling instructions. If you cannot find the specialty you need, call 720-777-1234.
8. How do I access MyChart for my child?
Use Children’s Colorado MyChart to view appointments, results, health summaries, prescription renewals, care-team messages, and billing tools. For MyChart help, call 720-777-6939 or email mychart@childrenscolorado.org.
9. How do I request medical records from Children’s Hospital Colorado?
Check MyChart first or use the official online records request tool. Children’s Colorado says medical-record requests are not accepted by telephone. For Anschutz Release of Information questions, call 720-777-4259 or fax 720-777-7251.
10. How do I get help with a Children’s Colorado bill or financial assistance?
For billing questions, call Patient Financial Services at 720-777-6422 or email PFS@childrenscolorado.org. For help paying for care, call Financial Counseling at 720-777-7001.