Comer Children’s Hospital address, appointments, emergency care, MyChart, records, billing, parking, and visitor help
UChicago Medicine Comer Children’s Hospital is a pediatric hospital in Chicago’s Hyde Park neighborhood, listed at 5721 S. Maryland Ave., Chicago, IL 60637. It serves infants, children, teens, and young adults with general pediatric care, specialty care, emergency medicine, inpatient care, surgery, imaging, and family support services.
This guide helps families quickly find the correct appointment number, emergency department route, MyChart access, medical records process, billing support, parking instructions, visitor guidelines, and practical arrival checklist.
Chicago, IL 60637. Use this for Comer Children’s main entrance, inpatient visits, specialty care, surgery, and pediatric emergency planning.
Use this number for new appointment questions, specialty scheduling, and appointment request support.
Use for general routing, patient information, operator help, and campus questions.
Use the pediatric emergency room line for hospital-specific emergency department questions. Call 911 for life-threatening symptoms.
Comer is described as a state-of-the-art children’s hospital caring for infants, children, teens, and young adults.
Use MyChart for eRegistration, results, refills, billing statements, appointments, and selected medical information.
Start here: choose the right Comer Children’s route
Use this table before calling, driving to Hyde Park, requesting records, paying a bill, or using MyChart.
| Family need | Best action | Prepare first |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the nearest emergency department. | Medication list, allergies, symptoms, time symptoms started, and any discharge papers if safely available. |
| Pediatric emergency at Comer | Use the Comer Children’s Emergency Department or call 773-702-6249 for hospital-specific questions. | Insurance card, guardian ID, medication list, allergy list, pediatrician name, and medical-device details. |
| New appointment | Call 1-888-824-0200 or use the official appointment request page. | Child’s date of birth, insurance card, reason for visit, referral status, prior records, and preferred specialty. |
| Returning patient appointment | Call 773-702-6169 or manage the appointment in MyChart when available. | Provider name, last visit date, new symptoms, medication changes, and preferred location. |
| Medical record copy | Call Medical Records at 773-702-1637 or use the official records request route. | Patient details, date range, requester authority, delivery destination, and signed authorization if required. |
| Bill or insurance question | Call Billing at 773-702-2466 or use MyChart bill pay when available. | Statement, account details, insurance card, guarantor information, and payment-plan questions. |
Comer Children’s Hospital phone numbers
Use the most specific phone line available so your call reaches the correct department faster.
| Contact | Number | Use it for |
|---|---|---|
| Appointment questions | 1-888-824-0200 | New appointments, specialty scheduling, appointment requests, and first-time patient questions. |
| Returning patient appointment line | 773-702-6169 | Cancel, reschedule, or get information about an existing child’s appointment. |
| General and patient information | 773-702-1000 | General routing, patient information, operator assistance, and hospital campus questions. |
| Pediatric Emergency Room | 773-702-6249 | Pediatric emergency department contact for acute illness, injury, or arrival questions. |
| Pediatric Admitting Office | 773-702-6234 | Admission-related questions when a child has a planned hospital stay. |
| Medical Records | 773-702-1637 | Record copies, health information requests, release questions, and chart transfer help. |
| Billing | 773-702-2466 | Statements, hospital bills, insurance processing, account questions, and payment support. |
| 24-hour automated directions | 773-702-5580 | Automated directions to the UChicago Medicine campus. |
| Child Life and Family Education | 773-702-6481 | Preparation support for children and families before appointments, procedures, or hospital stays. |
| Pediatric Emergency Medicine Section | 773-702-9087 | Academic section contact, not a replacement for 911 or direct emergency care. |
Official online actions with micro-steps
Use these official pages for live actions. Each card explains what to do after the page opens.
Main hospital location
Open Comer Children’s Hospital location page
- Confirm address, phone, campus map, and hospital status.
- Check whether your visit is at Comer, DCAM, another clinic, or a different UChicago Medicine location.
- Open directions and parking before leaving home.
Make an appointment
- Use online scheduling where available.
- For other specialties, call 1-888-824-0200 or request a callback.
- Have date of birth, phone number, specialty, insurance, and referral details ready.
Find a pediatric doctor
Search Comer pediatric doctors
- Search by name, specialty, condition, or location.
- Check whether the provider sees new patients.
- Ask if records, imaging, referral, or insurance authorization are needed before booking.
MyChart
Open UChicago Medicine MyChart
- Log in, sign up, or request access to a child’s account.
- Use MyChart for test results, refills, appointments, visit notes, and bill pay.
- Do not use MyChart messaging for medical emergencies.
Medical records
- Choose the correct record request route.
- Prepare patient details, date range, request purpose, and authorization.
- Call 773-702-1637 if you need help.
Parking and directions
- Check valet, self-parking, validation, and emergency parking instructions.
- Confirm parking rate updates before arrival.
- Allow extra time for garage, security, elevators, and clinic check-in.
How to schedule a Comer Children’s appointment
Appointment routes depend on whether the child is new, returning, seeking a second opinion, scheduling specialty care, or preparing for a procedure.
Pediatric emergency care and urgent options
Comer Children’s is home to the only Level I pediatric trauma center on Chicago’s South Side and provides highly specialized pediatric emergency services 24 hours a day, seven days a week.
Pediatric specialties, services, and when families use them
Comer Children’s provides general pediatric care, specialty care, subspecialty care, emergency care, intensive care, neonatal intensive care, surgery, diagnostics, and family-centered inpatient support.
| Care area | Examples families search for | Planning note |
|---|---|---|
| Emergency and trauma | Pediatric Emergency Medicine, Level I pediatric trauma care, critical injury support, urgent evaluation, and transport coordination. | Use 911 for life-threatening emergencies and follow emergency department signs when arriving by car. |
| Intensive and inpatient care | Pediatric intensive care, neonatal intensive care, pediatric hospital medicine, newborn care, inpatient nursing, pharmacy, social work, and case management. | Ask the care team about parent overnight rules, visitor access, discharge planning, medication education, and follow-up appointments. |
| Heart, lung, and endocrine care | Pediatric cardiology, pulmonary medicine, endocrinology, diabetes care, respiratory conditions, and transition planning for chronic illness. | Bring outside test results, medication lists, device data, growth charts, glucose logs, and specialist notes. |
| Digestive, liver, and nutrition care | Pediatric gastroenterology, hepatology, nutrition, feeding issues, digestive disease, liver disease, and advanced diagnostic testing. | Prepare symptom timelines, diet logs, growth records, prior endoscopy reports, labs, imaging, and medication history. |
| Brain, behavior, and development | Pediatric neurosciences, neurology, developmental concerns, behavioral health questions, hearing, speech, therapy needs, and second opinions. | Bring school evaluations, therapy notes, seizure logs, videos, imaging, medication history, and behavior observations. |
| Cancer and blood disorders | Pediatric cancer care, hematology, oncology, sickle cell disease, survivorship, adolescent and young adult oncology, and fertility preservation support. | Ask what pathology, imaging, genetic testing, lab reports, treatment summaries, and outside oncology records are required. |
| Surgery and procedures | Pediatric surgery, anesthesia, procedure planning, imaging, lab work, pathology review, and post-procedure follow-up. | Confirm fasting rules, arrival time, insurance authorization, medication holds, school notes, guardian paperwork, and ride-home needs. |
MyChart access, eRegistration, refills, imaging, and safety limits
UChicago Medicine MyChart helps families manage selected health information and visit tasks, but it should not be used for emergencies.
MyChart can help with
- Communicating with the care team for non-urgent questions.
- Viewing test results and provider comments.
- Requesting prescription refills.
- Viewing billing statements and setting up payment plans.
- Scheduling, rescheduling, confirming, or cancelling appointments.
- Viewing provider notes from visits.
- Accessing medical imaging electronically.
Child account access
Parents and legal guardians should use the official MyChart route to request access to a child’s account. Access rules may depend on the child’s age, legal authority, and privacy requirements.
eRegistration
MyChart eRegistration can help verify medical and insurance information, pay visit co-pays in advance, notify the care team when you have arrived, and prepare for upcoming visits.
Emergency limit
Do not use MyChart for urgent or life-threatening symptoms. Call 911, go to the nearest emergency department, or call the appropriate clinical phone number.
Medical records, release requests, imaging, and second opinions
Families may need records for school, insurance, another physician, surgery planning, second opinions, disability paperwork, or personal files.
| Record need | Best route | What to prepare |
|---|---|---|
| Basic visit information | Check MyChart first for available visit summaries, results, notes, imaging access, appointments, and bills. | Portal login, child’s name, date of birth, visit date, department, and the exact document or result needed. |
| Full medical record copy | Use the UChicago Medicine medical records request process or call 773-702-1637. | Patient name, date of birth, requester authority, date range, delivery method, recipient, and signed authorization. |
| Second opinion records | Ask what the specialist wants before sending records. | Medical records, lab tests, X-rays, imaging reports, pathology slides, surgery notes, medication history, and outside specialist summaries. |
| Provider-to-provider transfer | Ask records staff or the clinic team to send records directly to the receiving provider when allowed. | Receiving provider name, clinic name, phone, fax, address, specialty, appointment date, and reason for transfer. |
| Bill-related records | Use billing support and MyChart bill access when available. | Statement, guarantor information, insurance card, dates of service, and account details. |
| Privacy or correction concern | Use official patient rights, privacy, or record-amendment processes. | Document name, visit date, disputed information, proposed correction, and contact details. |
Billing, insurance, co-pays, payment plans, and financial assistance
Hospital bills can include facility charges, physician charges, lab work, imaging, procedures, insurance processing, and out-of-pocket balances.
Insurance check
Before non-emergency care, check with your insurance company to confirm coverage for services at the University of Chicago Medicine. Some plans may require referrals, authorizations, or in-network verification.
Co-pays and uncovered services
Families may be asked to pay for services not covered by insurance, and insurance may require a co-payment. Bring the child’s insurance card and ask about expected charges before planned care.
Billing phone help
The UChicago Medicine phone directory lists Billing at 773-702-2466. Use it for statement questions, payment routing, insurance questions, and account support.
MyChart bill tools
MyChart can show billing statements, allow bill pay, and support payment-plan setup when available for the account.
Parking, valet, validation, emergency parking, and arrival timing
Comer Children’s parking differs by emergency department arrival, valet use, self-parking, validation, and length of stay. Confirm current rates before travel.
| Parking item | Official detail | Family planning note |
|---|---|---|
| Comer valet | Valet parking is available in front of Comer Children’s Hospital main entrance. | Official parking information lists Comer Children’s valet hours as 6 a.m. to 6 p.m. |
| Emergency parking | Short-term emergency parking is on Drexel Boulevard between 57th and 58th streets. | This lot is only for women in labor and patients being seen in the Comer Children’s Emergency Department. |
| Emergency validation | Comer Children’s Emergency Department patients are allowed up to four hours of free parking with validation. | Validate at the Comer Children’s Emergency Department main desk or Family Birth Center desk when eligible. |
| Self-parking with validation | Listed rates include under 1 hour $6, 1–3 hours $8, 3–6 hours $12, and 6–24 hours $18. | Rates may be higher without validation. Ask clinics or information desks where to validate. |
| Valet with validation | Listed rates include under 6 hours $15 and 6–24 hours $25. | Confirm current price before leaving the vehicle because rates can change. |
| Prepaid parking | Patients and families can purchase packs of five prepaid tickets for self-park or valet. | Helpful for repeated visits, long treatment plans, or frequent outpatient care. |
| Automated directions | 24-hour automated phone directions are listed at 773-702-5580. | Use if GPS or campus access is confusing. |
Visitor rules, badges, screening, privacy, and inpatient planning
Visitor rules can vary by unit, infection status, patient condition, visitor age, and current hospital policy. Confirm rules before visiting.
Visitor check-in
Visitors must check in with Public Safety staff at designated entrances and receive a color-coded badge based on the building they are visiting.
Photo ID
Visitors over age 18 must present a state-issued photo ID, such as a driver’s license, to receive a visitor badge. Alternative verification may be used if a visitor does not have photo ID.
Children visiting
Children under 18 may be allowed to visit but must be with an adult at all times who is not the patient. During flu season, children under age 12 are not allowed to visit.
Privacy access code
Hospital personnel will not disclose that a child has been hospitalized unless the child’s assigned access code is first given. The access code is given to the parent or legal guardian upon admission.
Family support, interpreter services, meals, mail, and inpatient resources
Comer Children’s publishes family resources to help caregivers manage appointments, procedures, hospital stays, child life support, communication, and visitor planning.
| Support need | Helpful route | Family note |
|---|---|---|
| Interpreter services | Tell scheduling your preferred language when making the appointment. | UChicago Medicine provides interpreters at no cost for patients who need American Sign Language or whose preferred language is not English. |
| Child Life preparation | Call 773-702-6481 for child life and family education support. | Helpful before procedures, surgery, imaging, hospital stays, and stressful appointments. |
| Room phone calls | Call the hospital operator and request the child’s extension. | Most patient rooms have bedside phones, and the extension is usually the same as the room number. |
| Patient meals | Ask the unit about the Comer room-service meal process. | The Comer guide describes room service-style meals for children from 7 a.m. to 8 p.m. by calling 4-3000 from inside the hospital. |
| Patient mail | Address mail to UChicago Medicine Comer Children’s Hospital with the child’s full name. | Use 5721 S. Maryland Ave., Chicago, IL 60637-1470, and include the child’s full name. |
| Travel and concierge support | Ask about Destination UChicago services if traveling for care. | Useful for families coming from outside Chicago who need help understanding access points, navigation, and visitation guidelines. |
Map, directions, and main campus arrival checklist
Use the map for route planning and confirm the exact department location before leaving, especially for emergency care, surgery, imaging, specialty clinics, or inpatient admission.
UChicago Medicine Comer Children’s Hospital
5721 S. Maryland Ave.
Chicago, IL 60637
Appointments: 1-888-824-0200
General Information: 773-702-1000
Before leaving
Confirm building, floor, entrance, arrival time, fasting instructions, medication rules, lab timing, imaging location, and whether guardian signature is needed.
Bring documents
Bring insurance card, guardian photo ID, referral forms, medication list, allergies, discharge papers, test results, imaging reports, and the child’s pediatrician name.
Plan for parking
Allow time for valet, self-parking, validation, security check-in, elevators, registration, and clinic wayfinding.
For inpatient stays
Ask the unit about caregiver overnight rules, visitor access code, meals, school notes, interpreter services, child life, and discharge-planning needs.
Official source checklist used for this guide
This article summarizes official UChicago Medicine and Comer Children’s pages into a practical family navigation guide.
| Official page | What it helps verify | When to open it |
|---|---|---|
| Comer Children’s Hospital location page | Address, phone, open 24/7 status, hospital profile, Level I pediatric trauma note, MyChart eRegistration, and campus services. | Open before driving to Comer Children’s or confirming main campus details. |
| Hospital phone number directory | General information, billing, medical records, pediatric emergency room, pediatric admitting, operator, and other hospital lines. | Open when you need the correct UChicago Medicine department phone number. |
| Make an appointment page | Online scheduling, callback option, appointment request fields, and 1-888-824-0200 appointment line. | Open when scheduling non-emergency pediatric care. |
| Preparing for your child’s appointment | New patient phone route, returning patient phone route, insurance check, DCAM and Comer appointment locations, and what to bring. | Open before a first appointment, specialty visit, or second opinion. |
| UChicago Medicine MyChart | Test results, refills, billing, appointments, imaging, provider notes, urgent care access, and child account access links. | Open for non-emergency portal tasks and appointment preparation. |
| Directions and maps | Campus location, 24-hour automated directions number, general information number, and blue hospital sign guidance. | Open before traveling to the Hyde Park campus. |
| Parking at Comer Children’s | Emergency parking, valet parking, self-parking, validation, parking rates, prepaid parking, and payment stations. | Open before emergency department arrival, outpatient appointments, surgery, or long visits. |
| Comer visitor guidelines | Visitor age rules, health screening, cell phone restrictions near medical equipment, smoking policy, and privacy access code. | Open before inpatient visits, emergency visits, surgery visits, or bringing siblings. |
| Comer patient and visitor guide | MyChart uses, patient mail format, family resources, room service meals, and inpatient communication tips. | Open before a hospital stay or extended visit. |
| Department of Pediatrics sections | Pediatric emergency medicine, Level I pediatric trauma center note, pediatric hospital medicine, and pediatric subspecialty sections. | Open when researching specialty sections or pediatric academic programs. |
Important medical safety notice
This page is for hospital navigation, contact information, appointment preparation, records, billing, parking, and visitor planning only.
Comer Children’s Hospital FAQs
These questions focus on the main address, phone numbers, appointments, pediatric emergency care, MyChart, records, billing, parking, visitor rules, and family preparation.