Boston Children’s Hospital My Patient Portal Login

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Boston Children’s Hospital · Patient Portal Guide · Updated September 2026

Boston Children’s Hospital MyChildren’s portal login, signup, billing, proxy access, and support help

Boston Children’s Hospital MyChildren’s is the secure patient portal powered by Epic MyChart. Families use it to view health information, schedule or request appointments, pay bills, see test results, request refillable medication renewals, complete eCheck-in, join video visits, and message care teams.

The official portal website is mychart.childrenshospital.org/mychart. Use this guide to avoid the wrong login page, understand two-step verification, recover a username, request proxy access, pay as guest, and know when not to use portal messaging.

Open MyChildren’s Login Forgot Login Info Pay as Guest Portal Support: 617-919-4396
Do not use MyChildren’s for emergencies. Boston Children’s portal terms and FAQ state that MyChildren’s messages are not for urgent situations. If there is a medical or mental health emergency, call 911 or go to the nearest emergency department.
Official portal name MyChildren’s

Boston Children’s Hospital’s Epic MyChart portal is branded as MyChildren’s.

Official login URL mychart.childrenshospital.org

Use the official Boston Children’s MyChildren’s login page, not a third-party search result.

Portal support 617-919-4396

Use this Digital Health Support number for login, lockout, activation, app, and verification issues.

Hospital main number 617-355-6000

Use this for Boston Children’s Hospital general routing, departments, and appointment direction.

Billing support 617-355-0500

Use for Boston Children’s billing questions. Pay-as-guest is available for eligible bills.

Two-step login Required

The portal login page states that two-step verification is required to log in.

Start here: choose the right MyChildren’s action

Use this table before clicking around the portal. It saves time for families who need login help, billing, appointments, records, or urgent medical direction.

Your need Best official route What to have ready
Log in to MyChildren’s Open the official login page. MyChildren’s username or Epic ID, password, and two-step verification phone or email access.
Forgot username or password Use the “Forgot login information?” link under the login fields. Patient identity details, email or phone on file, and access to the two-step code.
Activation or sign-up help Use the Sign up option on the login page or call Digital Health Support. Activation code if available, patient date of birth, contact details, and identity verification details.
Technical portal issue Call 617-919-4396 or use the MyChildren’s technical support form. Full name, email, username if different, phone, patient name, date of birth, device, browser, and issue summary.
Pay a bill without logging in Use Pay as Guest. Guarantor name, account number, visit account details, payment method, and statement information.
Urgent medical problem Do not use portal messaging. Call 911, go to the nearest emergency department, or contact the care team by phone. Symptoms, timing, medications, allergies, diagnosis, and current location.

Boston Children’s Hospital MyChildren’s portal login steps

The login page may require JavaScript, cookies, a valid username or Epic ID, password, and two-step verification.

Open the official MyChildren’s login page. Go to mychart.childrenshospital.org/mychart/Authentication/Login. Avoid ads, copycat pages, or links from unknown messages.
Enter your MyChildren’s username or Epic ID. The login screen accepts a MyChildren’s username or Epic ID. Check your activation email, after-visit paperwork, or saved password manager if you are unsure.
Enter the password for Boston Children’s Hospital. Use the password tied to your Boston Children’s MyChildren’s account. Do not share your password with family members; proxy access is the safer route.
Complete two-step verification. The portal login page states that two-step verification is required. Keep your email and phone number current so verification codes reach you.
Use the portal menu for the right task. After login, use visits, messages, billing, test results, medications, refill requests, eCheck-in, or video visits depending on your need.
Browser note: If the portal will not load, enable cookies and JavaScript, update the browser, try Chrome, Edge, Firefox, or Safari, and avoid private browsing if it blocks verification cookies.

How to sign up or activate a MyChildren’s account

Boston Children’s FAQ lists several sign-up methods, and the right one can depend on your department, visit status, and identity verification.

Signup method How it usually works Helpful note
Clinic sign-up Clinic staff may sign you up at the front desk or in the exam room. Ask during check-in or checkout if you do not already have portal access.
Activation code You may receive a MyChildren’s activation code on an After Visit Summary, billing statement, text message, or email. Activation codes can expire and are generally no longer valid after first use.
Online self-signup Some users can create an account by matching identity information against the medical record or third-party identity verification. Use the official Sign up link from the MyChildren’s login page.
New activation code request Use the sign-up route or contact portal support if your code is missing, expired, or never received. The FAQ lists MyChildrensPortal@childrens.harvard.edu and the support line for activation help.
Mobile app setup Download MyChart, search for Boston Children’s, add the organization, then sign up or log in to MyChildren’s. Use the official Boston Children’s MyChart/MyChildren’s route, not an unrelated children’s hospital portal.
Activation help script: “I need help activating a Boston Children’s MyChildren’s account. I have the patient’s name, date of birth, my contact information, and the activation code if one was sent.”

MyChildren’s Digital Health Support and key phone numbers

Use the right contact. Portal support handles login and technical access issues; billing and clinical departments handle different questions.

Need Official contact Use this for
Portal technical support 617-919-4396 Login errors, locked account, activation code issues, username or password recovery, app problems, and two-step verification trouble.
Portal support form MyChildren’s Technical Support Non-emergency technical issues where you can describe the device, browser, and error message.
Hospital main line 617-355-6000 General Boston Children’s Hospital routing, department help, appointment direction, and language assistance routing.
Billing customer support 617-355-0500 Boston Children’s billing questions, statement questions, guarantor issues, payment questions, and balance concerns.
Medical Records / HIM 617-355-7546 Formal medical-record release questions, authorization forms, copies, and HIM record requests.
Mental health emergency 911 or nearest emergency department Do not wait for a portal reply. The portal terms also mention the Massachusetts Behavioral Health Help Line at 833-773-2445 for crisis counselor support.
Support hours can vary by page and support route. The login page and technical support form both list Digital Health Support at 617-919-4396, but displayed hours may differ by portal screen. Use the current official login or support page for the latest support hours.

What you can do in MyChildren’s

MyChildren’s is designed for secure access to portions of the Boston Children’s electronic medical record and related patient-family services.

Communicate with care teams

Send non-urgent medical questions securely after logging in. Messages may become part of the permanent medical record and should not be used for urgent symptoms.

Access test results

View many test results when they become available. After provider review, you may also see comments or interpretation in the portal.

Request prescription renewals

Send renewal requests for refillable medications. Some medicines may require a visit, monitoring, updated labs, or provider review.

Manage appointments

Schedule selected appointment types, request appointments, view future and past visits, join waitlists when available, and review visit instructions.

eCheck-in and video visits

Complete eCheck-in within 7 days of eligible upcoming visits and join video visits through the Upcoming Visits area after check-in.

Billing and payments

Pay eligible bills, review payment history, sign up for payment-plan options when available, and manage paperless billing preferences.

Parent, guardian, teen, and adult proxy access

Proxy access lets a parent, guardian, caregiver, or invited adult view another person’s record, but access level changes by age, legal authority, and patient permission.

Proxy situation Access note Important limitation
Parent/guardian for ages 0–12 Full access is listed for ages 0 to 12. Default sensitive information and manually marked confidential items are not available.
Parent/guardian for ages 13–17 Full access is listed for ages 13 to 17. Default sensitive information and manually marked confidential items are not available.
Adult patient age 18+ Adult patients can invite another adult through the Sharing Hub. The patient can remove access at any time, and billing access may be limited.
Clinical read-only access Read-only access may include visits, after-visit summaries, medications, and allergies. Messaging, scheduling, billing, sensitive information, and confidential items are restricted.
Adult with guardianship Access may require official court documents. Billing access can depend on whether the proxy is also the guarantor.
Spouse or family sharing Each person must have their own MyChildren’s account. Do not share one username and password because medical information is sensitive.
Teen privacy note: Pediatric portal access can change because certain information may be legally protected or marked confidential. Ask the care team or Digital Health Support if a parent cannot see an expected item.

Medical records, test results, and corrections

MyChildren’s gives access to portions of the electronic medical record. Formal record releases and corrections may require the hospital department, provider office, or HIM process.

Test results
Many results can appear in MyChildren’s when available. Provider comments may appear after review. Use the care team for interpretation, next steps, or urgent result questions.
Incorrect information
The FAQ states portal information comes directly from the electronic medical record at the provider’s office. Ask the provider to correct inaccurate information at the next clinic visit.
Personal information
Use Personal Information inside MyChildren’s to update address, phone number, email address, preferred name, and other details.
Legal name change
The FAQ directs legal name change requests to the Digital Health Support team at 617-919-4396.
Formal records
For medical-record release questions, contact HIM/Medical Records at 617-355-7546 or use the official release authorization process.
Before requesting records: Write down the patient name, date of birth, Children’s medical record number if known, date range, record type, purpose of release, receiving facility, fax number, and whether records are needed for medical care, school, camp, insurance, or personal use.

Appointments, eCheck-in, waitlist, and video visits

MyChildren’s can schedule or request selected visits, but not every provider or visit type is self-schedulable.

Portal task How it works When to call instead
Self-scheduling Self-scheduling is available only for specific visit types. Call the department or 617-355-6000 if the provider or visit type is not shown.
Request appointment Answer questions in MyChildren’s. Based on your answers, you may schedule directly or submit a request for department follow-up. Call if the medical situation is worsening, urgent, or hard to describe in the portal.
Waitlist If available, the portal may notify you by email when an earlier appointment opens. Openings are first-come, first-served. Call if a doctor told you the child needs faster care than the listed appointment.
eCheck-in Eligible visits may allow online check-in within 7 days of the appointment. Call if insurance, consent, location, fasting, interpreter, or arrival instructions are unclear.
Video visit Complete eCheck-in and join the visit from Upcoming Visits on the Visits tab. Call if the child is too sick for a virtual visit or you cannot connect before the appointment.

Billing, guest pay, guarantor, and paperless statements

Use MyChildren’s for eligible billing tasks, but call billing support for account questions, balance issues, old bills, or statement confusion.

Pay as guest

The MyChildren’s Pay as Guest page can be used without logging in for eligible bills. Have the guarantor name, account number, and statement information ready.

Guarantor

The guarantor is the person responsible for paying the account balance. The guarantor can see all billing details in the MyChildren’s portal account.

Visit account

A visit account groups charges for billing activity from a single visit. A family may have multiple visit accounts with separate balances.

Paperless billing

The FAQ says users are automatically enrolled in paperless billing. The guarantor can review billing communication preferences or opt out through Billing Summary.

Billing support

For Boston Children’s billing questions, call 617-355-0500. The guest-pay page lists billing support Monday to Friday, 8 a.m. to 5 p.m. ET.

Older bills

The FAQ notes that online billing options changed. Bills posted before June 1, 2024 may require the Pay as guest option and the “Pay bills before June 1, 2024” route.

MyChildren’s mobile app setup

Boston Children’s says MyChildren’s is also available through a mobile application. The official Android guide directs users to the MyChart app, then to add Boston Children’s.

Download the MyChart app. Use the Apple App Store or Google Play Store and search for the official MyChart app.
Open MyChart and agree to app terms. Review the privacy and license screens before continuing.
Search for an organization. Search for Boston Children’s and add it as your organization inside the app.
Log in or sign up for MyChildren’s. Use your existing MyChildren’s username and password or tap Sign up and follow the identity-verification prompts.
Keep notifications and verification access current. Confirm the phone number and email address on file so two-step verification and appointment notices reach you.
Security tip: Use a phone lock, app updates, and a private device. If a phone number or email account is compromised, update it inside MyChildren’s or contact Digital Health Support.

Login troubleshooting and common portal problems

Most portal problems fall into a few categories: wrong URL, cookies blocked, two-step verification failure, forgotten login, expired activation code, locked account, or mismatched contact information.

Problem What to try first When to contact support
Page says cookies are required Enable cookies for mychart.childrenshospital.org and reload the page. Call support if the error continues across browsers.
JavaScript error or blank portal Turn on JavaScript, update the browser, disable aggressive extensions, or try another browser. Use the support form if you can describe the device, browser, and error.
Forgot username or password Click “Forgot login information?” and complete identity verification. Call 617-919-4396 if recovery fails or your account details are not recognized.
No two-step code Check spam, junk, other email accounts, and use “Resend Code” if available. Call support if the code may be going to an old phone number or email.
Locked account Stop repeated login attempts and call Digital Health Support. Boston Children’s FAQ directs locked-account reactivation to 617-919-4396.
Logged out unexpectedly Log back in. The FAQ says MyChildren’s may log users out after 10 minutes of inactivity. Call if you are repeatedly logged out while actively using the portal.
Cannot see another child or family member Check whether proxy access is set up and whether age, permission, or confidentiality rules limit access. Contact Digital Health Support or the clinic if the correct proxy relationship is missing.
Cannot schedule a visit Try the request-appointment workflow if direct scheduling is unavailable. Call the department or 617-355-6000 when the needed provider or visit type is not shown.

Privacy, password, and portal safety checklist

MyChildren’s contains sensitive pediatric health and billing information. Use proxy access and account security instead of sharing passwords.

Use the official URL

Type or bookmark mychart.childrenshospital.org/mychart. Avoid login links from unknown texts, emails, ads, or copied search snippets.

Do not share passwords

Each user should have a separate account. Use proxy access for parents, guardians, caregivers, or invited adults.

Protect two-step verification

Keep your phone and email secure. Update old contact information in Personal Information or call support if verification codes are not reaching you.

Log out on shared devices

Always log out on public or shared computers. The portal may log out after inactivity, but you should not rely on auto-logout alone.

Use messaging carefully

Messages may become part of the medical record. Keep messages concise, factual, and non-urgent.

Watch for urgent symptoms

Do not send portal messages about severe symptoms. Call 911, go to the emergency department, or contact the care team by phone.

Boston Children’s Hospital main campus map and portal context

The MyChildren’s portal is online, but billing, records, appointments, and clinical visits may connect to Boston Children’s main campus or another Boston Children’s location.

Boston Children’s Hospital
300 Longwood Avenue
Boston, MA 02115
Main: 617-355-6000
MyChildren’s Digital Health Support: 617-919-4396

Use the map for main-campus route planning only. Always check the appointment location in MyChildren’s or the appointment confirmation because Boston Children’s has many departments and locations.

Official source checklist for this guide

This page summarizes practical portal details and keeps live actions on Boston Children’s official pages.

Official page What it helps verify When to open it
MyChildren’s login page Login fields, forgot-login route, Pay as Guest link, portal features, two-step verification notice, and technical support phone. Open to sign in, recover login information, or start portal access.
MyChildren’s FAQ Portal features, Spanish availability, signup methods, activation help, test results, messaging response time, proxy access, troubleshooting, and billing FAQ. Open when you need official answers before calling support.
MyChildren’s Terms of Use Portal location, Epic MyChart branding, affiliated portal participants, non-urgent-use warning, emergency warning, and security responsibilities. Open before accepting portal terms or sharing access.
MyChildren’s technical support form Support request fields, support phone number, and technical-help route for app, device, browser, and account issues. Open when login or app issues need a support request.
Pay as Guest Guest payment route, guarantor explanation, visit-account explanation, and Boston Children’s billing support number. Open to pay eligible bills without logging in.
Billing & Insurance Pay-your-bill, accepted insurance, financial assistance, estimate, price-transparency, and billing support resources. Open before calling about account-specific billing or insurance issues.
Boston Children’s Hospital website Hospital main navigation, appointment routes, doctor search, location search, and MyChildren’s portal link. Open for hospital-wide information outside the portal.
Independent guide notice: USHospitalGuides.com is not Boston Children’s Hospital, not MyChildren’s, not Epic, not a medical provider, not an emergency service, and not a government agency. Use official Boston Children’s pages for final login, billing, appointment, privacy, and medical-record decisions.

Important medical, portal, and privacy disclaimer

This guide helps with MyChildren’s login navigation, support contacts, billing routes, proxy access, app setup, records preparation, and official links. It is not medical advice, legal advice, privacy advice, emergency triage, or Boston Children’s account support.

For urgent symptoms, do not wait for portal messages. Call 911, go to the nearest emergency department, or contact the child’s care team by phone if immediate attention is needed.

Boston Children’s Hospital MyChildren’s portal FAQs

These questions focus on login, signup, two-step verification, proxy access, test results, messages, billing, records, app setup, and emergency-use limits.

1. What is the official Boston Children’s Hospital patient portal?
The official Boston Children’s Hospital patient portal is MyChildren’s, powered by Epic MyChart. The portal is located at mychart.childrenshospital.org/mychart and is also available through a mobile app route.
2. How do I log in to the Boston Children’s MyChildren’s portal?
Open the official MyChildren’s login page, enter your MyChildren’s username or Epic ID, enter the password for Boston Children’s Hospital, and complete two-step verification.
3. Is two-step verification required for MyChildren’s?
Yes. The MyChildren’s login page states that two-step verification is now required to log in. Keep your phone number and email address current so you can receive verification codes.
4. What can I do in MyChildren’s?
MyChildren’s lets eligible users schedule or request appointments, pay bills, view health information such as medications, allergies, and test results, request refillable medication renewals, access trusted health resources, complete eCheck-in, join video visits, and message care teams.
5. Who do I call for MyChildren’s technical support?
Call the Boston Children’s Digital Health Support team at 617-919-4396 for MyChildren’s login, activation, verification, app, username, password, or locked-account issues.
6. How do I sign up for MyChildren’s?
You may be signed up by clinic staff, receive an activation code on an After Visit Summary or billing statement, receive a code by text or email, or use online self-signup when identity verification is available. Use the Sign up option on the official login page or contact Digital Health Support if activation fails.
7. Can a parent or guardian see a child’s records in MyChildren’s?
Yes, proxy access can allow parents, guardians, caregivers, or invited adults to view another person’s record, but access depends on age, permission, legal authority, confidentiality rules, and whether the user is the guarantor for billing.
8. Can spouses or family members share one MyChildren’s account?
No. Boston Children’s FAQ says each person must have their own MyChildren’s account because medical information is sensitive. Use proxy access instead of sharing a username and password.
9. Can I pay a Boston Children’s bill without logging in?
Yes. Use the official MyChildren’s Pay as Guest page for eligible bills. Have the guarantor name, account number, visit account information, and statement details ready. For billing questions, call Boston Children’s Billing Customer Support at 617-355-0500.
10. Should I use MyChildren’s messages for urgent medical problems?
No. MyChildren’s messages are not for urgent situations. Boston Children’s FAQ says portal message replies generally take 1 to 3 business days, and the terms state that urgent or emergency situations should use immediate medical care, 911, or the nearest emergency department.