Children’s Hospital CHOP: Pediatric Care & Info

by
Philadelphia, Pennsylvania · Pediatric Hospital Guide · Updated September 2026

Children’s Hospital of Philadelphia CHOP contact, ER, map, parking, appointments, MyCHOP, records, billing, and family help

Children’s Hospital of Philadelphia, commonly called CHOP, is the main pediatric hospital many families search for as “Children’s Hospital CHOP.” The Main Hospital is located at 3401 Civic Center Blvd., Philadelphia, PA 19104.

This family-first guide covers the correct campus, emergency care, appointment routes, parking garages, floor maps, visitor rules, MyCHOP, medical records, billing, cost estimates, financial assistance, patient relations, patient mail, pharmacy, and practical next steps before visiting.

Call Main / Patient Info: 215-590-1000 Appointments: 1-800-879-2467 Official Main Hospital Open MyCHOP
Emergency warning: If your child may have a life-threatening emergency, call 911 immediately. Trouble breathing, blue lips, severe allergic reaction, seizure, unconsciousness, severe bleeding, major injury, poisoning, suicidal thoughts, or a serious head injury should not wait for MyCHOP, online scheduling, a nurse message, or a directory page.
Hospital name Children’s Hospital of Philadelphia

Also known as CHOP. This page focuses on the Main Hospital on the Philadelphia Campus.

Address 3401 Civic Center Blvd.

Philadelphia, PA 19104. Use this exact address for GPS, ED arrival, inpatient visits, records, and insurance paperwork.

Main / patient info 215-590-1000

Use for patient-room phone routing, campus questions, main operator help, and general patient information.

Appointments & information 1-800-879-2467

Also shown as 1-800-TRY-CHOP. Use for appointments, specialty routing, and referring physician routing.

Emergency Department Open 24/7

The Main Hospital Emergency Department is staffed 24 hours a day, 7 days a week by pediatric emergency teams.

Campus parking Garage A & Garage B

Main Hospital Parking A is for same-day surgery and ED families; Buerger Center Parking B is for CHOP patients.

Confirm the correct Children’s Hospital CHOP location

CHOP has a large pediatric network. A search for “Children’s Hospital CHOP” can show the Philadelphia Main Hospital, King of Prussia hospital, specialty centers, primary care offices, research buildings, and outpatient locations.

Possible confusion How to verify Correct action
CHOP Main Hospital / Main Building 3401 Civic Center Blvd., Philadelphia, PA 19104 · 215-590-1000 Use this guide and official Philadelphia Campus pages.
CHOP King of Prussia Hospital Different CHOP hospital campus in King of Prussia, Pennsylvania. Use King of Prussia-specific maps, parking, ED, inpatient, and appointment details if your visit is there.
Buerger Center for Advanced Pediatric Care Outpatient building across from the Main Hospital on the Philadelphia Campus. Use Garage B and the outpatient building directions when your appointment says Buerger Center.
Children’s Seashore House Separate building on the Philadelphia Campus with floor-map routing. Use campus floor maps before arriving for Seashore House appointments.
CHOP Primary Care offices Different office addresses and phone numbers across the region. Use the specific primary care office page if your child needs routine primary care.
Fast verification: If the address is not 3401 Civic Center Blvd., Philadelphia, PA 19104, you may be viewing another CHOP location, not the Main Hospital.

CHOP contact information, emergency access, and key phone numbers

Use the main number for patient information and routing. Use the appointment line or specialty directory for planned care. Use 911 for true emergencies.

Need Official detail Best use
Main Hospital Children’s Hospital of Philadelphia, Main Building Main inpatient hospital, emergency department, same-day surgery routing, patient information, and campus navigation.
Address 3401 Civic Center Blvd., Philadelphia, PA 19104 GPS, rideshare, ED arrival, inpatient visits, patient mail, records, insurance, and billing paperwork.
Main phone / patient information 215-590-1000 Operator help, patient-room phone number, campus routing, and general patient information.
Appointments & information 1-800-879-2467 Appointments, specialty routing, second opinions, referring physician support, and CHOP program information.
Emergency Department 24 hours a day, 7 days a week Immediate pediatric emergency care. Call 911 if safe transport is uncertain.
Primary Care, CHOP Campus 215-590-2178 Campus primary care scheduling and office-specific questions when your child is a primary care patient there.
Medical Records 215-590-3640 Health Information Management questions when records are not available through MyCHOP.
Hospital bill payment by phone 1-800-283-3055 Phone payment for a CHOP hospital bill.
Pre-visit financial counseling / estimate help 267-426-1467 Cost estimates, benefit review, and pre-visit financial questions for planned care.
Confirm before time-sensitive visits: Clinic hours, visitor rules, construction routes, garage access, department scheduling, and appointment check-in instructions can change. Use official CHOP pages or call before a planned visit.

Google map, driving directions, Garage A, Garage B, and campus wayfinding

CHOP’s Philadelphia Campus is large. Use the map for driving, but use official campus maps for the correct building, bridge, floor, and parking garage.

Children’s Hospital of Philadelphia, Main Building
3401 Civic Center Blvd.
Philadelphia, PA 19104
Main / Patient Information: 215-590-1000

Use this embedded Google map for driving directions only. For garage selection, floor maps, Main Hospital routing, Buerger Bridge, Seashore House, and ED entrance details, use CHOP’s official campus maps.
Parking or entrance need What to know Family tip
Emergency Department or same-day surgery Main Hospital Parking A is for same-day surgery and Emergency Department families. Follow signs for Garage A. The ED check-in desk can validate CHOP garage parking when applicable.
Most CHOP patient appointments Buerger Center Parking B is for CHOP patients and has entrances from Civic Center Boulevard and Health Sciences Drive. If your appointment is in Buerger Center, use Garage B and follow building signs.
Taller vehicles CHOP parking guidance says taller vehicles between 6 feet 2 inches and 6 feet 7 inches may park in Garage B, with P1 able to accommodate up to 8 feet 2 inches through the Civic Center Boulevard entrance. Check garage clearance before arriving with a van, roof carrier, or accessible vehicle.
Parking discounts Parking discounts are available to parents and legal guardians at clinic, welcome, check-in, or checkout desks. Get the ticket discounted before paying at the kiosk or exit.
In-and-out privileges Parents and legal guardians can validate parking at welcome desks for in-and-out privileges. Ask during longer inpatient stays or multi-appointment days.
Bikes, e-bikes, scooters Bikes and e-vehicles can be parked at campus bike racks; e-vehicles cannot be brought into CHOP facilities for storage or charging. Plan for outdoor bike-rack parking and weather conditions.

Start here: choose the right CHOP action

This table helps families decide between 911, the CHOP Emergency Department, appointment scheduling, MyCHOP, medical records, billing, price estimates, or family support.

Your need Best action Prepare before you call, schedule, or arrive
Life-threatening emergency Call 911 or go to the nearest emergency department. Medication list, allergies, insurance card, emergency contact, recent diagnosis, and safe transport plan.
Immediate pediatric emergency care at CHOP Use the Main Hospital Emergency Department on the Philadelphia Campus. Use Garage A when directed, bring ID and insurance, and tell triage if symptoms worsen while waiting.
Schedule specialty care Use MyCHOP if existing patient, the appointment page, specialty directory, or call 1-800-879-2467. Referral, diagnosis, outside records, imaging, lab results, insurance, and provider instructions.
Reach a patient room Call 215-590-1000 and ask for the patient’s room phone number. Patient full name, room number if known, and your relationship to the patient.
Access results or messages Sign in to MyCHOP. Username/Epic ID, password, activation details, parent/guardian access, and phone/email access.
Request records Check MyCHOP first, then use the medical-record request process if needed. Child’s name, date of birth, date range, record type, delivery method, authorization, and photo ID if required.
Pay or understand a bill Use MyCHOP billing, Quick Pay, or call 1-800-283-3055 for hospital bill payment. Statement, account number, child’s MRN when needed, payment method, and insurance explanation of benefits.
Estimate cost before care Use the Patient Cost Estimate route or call 267-426-1467. Procedure, department, date, insurance plan, deductible, copay, coinsurance, and referral/authorization status.

Official online actions for Children’s Hospital of Philadelphia

Use official CHOP pages for live tasks. Third-party hospital profiles are not reliable for emergency triage, scheduling, records, bills, MyCHOP, or visitor rules.

Main Hospital page

Open the official CHOP Main Building page

  1. Confirm the campus and main hospital context.
  2. Use links for parking, floor maps, billing, records, and patient resources.
  3. Call 215-590-1000 for operator or patient information help.

Philadelphia Campus visit page

Open Philadelphia Campus visit information

  1. Review driving, public transportation, parking, maps, and visit links.
  2. Confirm whether your visit is inpatient, outpatient, emergency, or visitor-related.
  3. Use campus maps before arriving.

Emergency Department

Open Main Hospital ED page

  1. Use for ED entrance and pediatric emergency context.
  2. Call 911 for life-threatening symptoms.
  3. Expect triage by severity, not arrival order.

Appointment scheduling

Open CHOP appointment scheduling

  1. Existing patients can use MyCHOP for many appointments.
  2. Use the specialty directory for pediatric specialists.
  3. Use 1-800-879-2467 when phone routing is needed.

MyCHOP portal

Open MyCHOP resources

  1. Use for virtual records, messages, results, appointments, and billing access.
  2. Use non-urgent messaging only.
  3. Call your CHOP provider for urgent clinical questions.

Medical records

Open medical records instructions

  1. Check MyCHOP first for available records.
  2. Submit a request through MyCHOP questionnaire when needed.
  3. Call Health Information Management for route questions.

CHOP Emergency Department: when to go, where to enter, and what to expect

CHOP’s Philadelphia Campus has a pediatric Emergency Department in the Main Building. It is designed for children who need immediate medical evaluation and pediatric emergency care.

ED location
Main Building, Philadelphia Campus, 3401 Civic Center Blvd., Philadelphia, PA 19104.
ED access
Families may enter through the main entrance on Civic Center Boulevard, the ambulance bay, or Parking Garage A depending on arrival route and instructions.
Staffing
The Main Hospital Emergency Department is staffed 24 hours a day, 7 days a week by attending physicians and nurses specially trained in pediatric emergency medicine.
Parking
Emergency Department families are directed to Main Hospital Parking A, an underground parking garage, when arriving by car.
Parking validation
If you parked in a CHOP garage, ask the ED check-in desk about parking-ticket validation.
Symptom or situation Best action Do not do this
Trouble breathing, blue lips, severe allergic reaction Call 911 or go to the closest emergency department immediately. Do not wait for MyCHOP, an appointment, or online information.
Seizure, unconsciousness, severe head injury, major trauma Call 911 if safe transport is uncertain. Do not drive if emergency support may be needed during transport.
Possible poisoning or overdose Call emergency help or poison guidance immediately and keep the product label or medication bottle. Do not wait for symptoms if the exposure may be dangerous.
Suicidal thoughts or immediate mental health safety risk Call 911, use emergency services, or follow the child’s crisis plan immediately. Do not rely on routine scheduling for immediate safety risk.
Fever, ear pain, mild injury, sore throat, minor cut Call the pediatrician, use urgent care, or use ED based on age, severity, and warning signs. Do not assume urgent care is enough if breathing, hydration, alertness, or pain is worsening.
Emergency rule: This article cannot triage your child. When symptoms may be dangerous, call 911 or seek emergency care immediately.

Appointments, specialty scheduling, primary care, second opinions, and referrals

CHOP appointments can be scheduled online or by phone. The correct path depends on whether the child is an existing patient, primary care patient, specialty patient, national referral, or international patient.

Use MyCHOP when already connected. Existing patients can use MyCHOP to schedule with a primary care provider and many specialists.
Use the specialty directory for specialty care. New and existing specialty patients should find the program or department and follow the scheduling instructions for that service.
Call 1-800-879-2467 for routing. Use the appointments and information line when you need help finding the right CHOP program, service, specialist, or referral path.
Bring insurance and referral details. Have insurance card, referral, authorization, diagnosis, outside records, imaging, lab results, medication list, and prior treatment history ready.
Do not use scheduling tools for emergencies. If your child is having a medical emergency, dial 911. Online appointment forms and MyCHOP messages are not emergency tools.
Ask about telehealth when appropriate. CHOP’s appointment resources describe telehealth video visits as useful for some consultations, follow-ups, and non-emergency needs when eligible.
Appointment need Best route What to prepare
Existing CHOP patient Use MyCHOP for many scheduling tasks. Portal login, child’s information, reason for visit, preferred location, and provider instructions.
New specialist visit Use CHOP specialty directory or call appointments and information. Diagnosis, referral, insurance, outside records, imaging, test results, and medication list.
Second opinion Use CHOP’s appointment and second-opinion routing. Diagnosis, treatment plan, surgical notes, pathology, imaging, labs, and questions for the specialist.
Primary care on CHOP Campus Call the CHOP Campus primary care office or use office-specific scheduling. Insurance, copay, prior pediatrician, immunization records, school forms, and medication list.
Provider referral Referring providers can call 1-800-879-2467 and press the provider/referral option. Clinical summary, urgency, diagnosis, question for CHOP, labs, imaging, and patient contact details.

Pediatric services and care areas at CHOP Philadelphia Campus

CHOP is a pediatric health system with inpatient, emergency, outpatient, primary care, specialty care, surgical, diagnostic, behavioral health, and family-support services. Exact availability depends on the department, referral status, and location.

Care area What it helps with What parents should ask
Emergency medicine Immediate pediatric emergency evaluation, stabilization, diagnostics, and treatment for serious illness or injury. Should we call 911, use CHOP ED, or use a closer emergency department?
Inpatient hospital care Children admitted for hospital-level care, complex care, surgery recovery, monitoring, and multidisciplinary treatment. Who is the attending, how are updates given, and what must happen before discharge?
Outpatient specialty care Scheduled visits with pediatric specialists across many programs and clinical centers. Do we need a referral, prior authorization, records, imaging, lab work, or pre-visit questionnaire?
Primary care Well visits, immunizations, sick visits, school forms, preventive guidance, and ongoing pediatric care. Is the appointment at CHOP Campus primary care or another CHOP Care Network office?
Surgery and same-day surgery Pediatric surgical care, anesthesia planning, same-day surgery, inpatient procedures, and post-op instructions. Which entrance, parking garage, fasting rule, medication rule, and pickup plan apply?
Diagnostic imaging and lab work Tests ordered by CHOP teams or outside providers when accepted by the department. Do we need sedation, fasting, contrast, previous images, insurance authorization, or a printed order?
Behavioral and developmental health Behavioral health, developmental, psychiatric, and specialty evaluations when scheduled through the proper program. What records, school forms, therapy notes, crisis plan, and medication history should we bring?
Global and national referrals Complex-care coordination for families traveling to CHOP from outside the region or outside the United States. Who coordinates appointments, records review, cost estimate, lodging, interpreter, and follow-up?
Family support Visitor guidance, caregiver spaces, spiritual care, patient mail, family relations, social needs, and resource navigation. Which family resources are available for our unit, length of stay, language needs, and caregiver situation?

Visitor guidelines, caregiver check-in, badges, safety, and patient contact

CHOP monitors disease spread and adjusts visitation rules as needed to protect patients, families, and staff. Always check current visitor guidelines before arrival.

Visitor topic What to know Practical family note
Visitor guidelines CHOP can adjust visitor policies based on illness spread and hospital safety needs. Check the current visitor page before coming to any CHOP location.
Visitor badges Inpatient visitors may need to register and receive a visitor badge before going to the unit. Bring photo ID and allow extra time for check-in.
Minors visiting Visitor guidance says minors under 18 should be accompanied by an adult visitor. Do not bring siblings or minors without checking unit rules first.
Spiritual care Families may ask a nurse to connect with CHOP Spiritual Care according to their preferred religious tradition. Ask during admission or during a difficult care decision.
Patient room phone Call 215-590-1000 and the operator can give the phone number in the patient’s hospital room when appropriate. Privacy rules may limit what can be shared by phone.
Patient mail Use the patient’s name and CHOP Main Hospital mailing address when sending mail to an inpatient. Ask the unit before sending flowers, balloons, food, or gifts that may be restricted.
Leaving and returning to ED CHOP’s ED visit guidance says families leaving the ED may need a visitor band from the check-in desk to return. Ask before stepping out so re-entry does not delay care or communication.
Visitor reminder: Unit rules, infection-control rules, emergency department limits, and privacy restrictions can change by patient condition and hospital guidance.

MyCHOP portal: records, appointments, messages, test results, and billing

MyCHOP gives CHOP patients, parents, and guardians online access to portions of the electronic medical record and other patient tools.

MyCHOP feature What it helps with Important safety note
Virtual medical records View portions of the child’s CHOP medical record from a web browser or mobile app. Some records may not appear online and may require a records request.
Appointments Schedule, view, and manage many appointments for existing patients. Some specialty visits still require phone scheduling or referral review.
Results and comments View test results and provider comments when released through supported CHOP departments. Ask the care team how urgent results will be communicated.
Messages Contact a CHOP healthcare provider for non-urgent questions. Do not send emergency symptoms through MyCHOP.
Medication and refill requests Review medications and request refills when eligible. Some medications may require appointments, labs, or provider approval.
Billing View statements and billing information when access permissions allow it. Privacy policy may restrict billing information to users currently receiving statements by mail.
Family access Parents, guardians, teens, and adult patients may have different access levels. Teen privacy and adult-patient rules can limit proxy access.
Portal safety: Use MyCHOP for non-urgent care communication, records, appointments, and billing. For emergency symptoms, call 911 or seek emergency care.

Medical records, MyCHOP access, Health Information Management, and request checklist

CHOP notes that requested information may already be available through MyCHOP. If more is needed, families can request records through MyCHOP or official release routes.

Record need Best route Important detail
Available records Check MyCHOP first. MyCHOP may show test results, immunizations, visit and admission summaries, appointments, medications, notes, and medical history.
Records not in MyCHOP Submit a medical record request through the MyCHOP questionnaire section or official records process. Use the correct patient, date range, record type, and delivery method.
Inpatient, same-day surgery, or ED records Contact the hospital’s Health Information Management Department when needed. Use this route if the records are from hospitalization, ED care, or same-day surgery and are not available online.
Outpatient records Contact the child’s CHOP healthcare provider’s office if appropriate. This may be the better route for clinic-specific outpatient notes or specialty questions.
Records for insurance, school, specialist, or government program Request only the specific documents needed. Complete-record requests can be slower and may include fees depending on purpose and law.
Privacy-sensitive information Follow authorization rules for sensitive or age-restricted records. Teen, behavioral health, reproductive, substance-use, HIV/AIDS, and adult-patient information may have special release limits.
Records checklist: Child’s full name, date of birth, CHOP location, visit date range, record type, delivery method, parent/guardian authority, patient signature if required, photo ID, and receiving provider or insurer details.

Billing, online payments, hospital bills, Home Care bills, cost estimates, and separate statements

CHOP billing can include hospital bills, Home Care bills, provider-related charges, insurance processing, financial counseling, and cost estimates. Use official payment routes only.

Billing need Official route What to prepare
View statements Use MyCHOP billing when eligible. MyCHOP login, child’s information, account access, statement, and insurance EOB.
Pay hospital bill online Use CHOP online bill pay or MyCHOP billing. Statement, account number, child’s name, payment method, and billing contact information.
Pay hospital bill by phone Call 1-800-283-3055. Statement, account number, payment card, child’s name, and date of service.
Home Care bill Use the Home Care bill-payment route and child’s Medical Record Number when required. MRN, Home Care bill, account information, payment method, and insurance EOB.
Understand statement Use CHOP’s “Understanding your child’s bill” resources. Ask what is hospital billing, provider billing, insurance responsibility, family responsibility, and adjustment.
Request cost estimate Use Patient Cost Estimate team or call 267-426-1467. Procedure/service, CHOP department, insurance plan, deductible, coinsurance, copay, referral, authorization, and MRN if available.
Payment arrangement Ask billing or financial counseling about payment options and financial assistance eligibility. Income, family size, insurance status, bill, state program status, and supporting documents.
Bill question script: “My child was seen at CHOP. I have a statement dated __, account number __, date of service __, and insurance EOB __. Can you explain what I owe, whether another bill may arrive, and whether financial assistance or a payment plan is available?”

Financial assistance, Family Health Coverage Program, Good Faith Estimate, and pre-visit counseling

CHOP’s financial assistance resources help families understand assistance options, state programs, cost estimates, and payment arrangements for eligible care.

Pre-visit financial counseling

Call 267-426-1467 when you need estimate or benefit help before planned care.

Family Health Coverage Program

CHOP describes support for determining possible eligibility for financial assistance and state assistance programs such as Medicaid, CHIP, Pennsylvania programs, and New Jersey coverage programs.

Financial assistance policy

Families may need to cooperate in applying for Medicaid, CHIP, or other state assistance programs when potentially eligible.

Good Faith Estimate

Uninsured or self-pay families may have rights to request a Good Faith Estimate for scheduled items and services.

Do not ignore bills: Financial assistance, insurance review, state programs, Good Faith Estimate rights, and payment arrangements usually require forms, documents, and deadlines.

Family resources, caregiver spaces, patient mail, phones, spiritual care, and social needs

CHOP’s Philadelphia Campus is built for children and families, so caregiver support and practical on-campus resources matter during long visits or admissions.

Contact a patient

Call 215-590-1000 and ask the operator for the patient’s room phone number when allowed by privacy rules.

Patient mail

Address mail to the patient’s full name at Children’s Hospital of Philadelphia, 3401 Civic Center Blvd., Philadelphia, PA 19104.

Courtesy phones

CHOP lists courtesy phones in the Main Hospital lobby, Emergency Department, and ADA CARing for Kids Welcome Center for local support calls.

Caregiver space

Use CHOP’s caregiver-space and lodging resources when a child has a longer inpatient stay or caregivers need nearby support.

Spiritual care

Families can ask a nurse to connect them with the CHOP Spiritual Care Team according to their family’s religious tradition.

Community Resource Connects

CHOP’s patient pages point families to social-needs and resource navigation support when a medical visit also creates food, housing, transportation, or financial concerns.

Official maps, PDFs, directories, and content-gap audit

Thin listings often show only the name and phone number. Families need maps, parking rules, appointment routes, records instructions, billing routes, and ED guidance.

Source or gap Useful detail How families should use it
Philadelphia Campus maps CHOP provides campus maps and floor maps for Main Hospital, Children’s Seashore House, and Buerger Center for Advanced Pediatric Care. Open before appointments, surgery, ED arrival, inpatient visits, pharmacy pickup, or department wayfinding.
Printable campus map PDF The map shows CHOP buildings, parking access, Main Hospital, Emergency Department, Buerger Center, Seashore House, and route arrows. Save or print before driving, especially if construction or campus detours may affect route.
1st floor destination map CHOP’s first-floor map identifies important destinations such as Emergency Department, Retail Pharmacy, Food Court, Security, and visitor-badge areas. Use after parking or entering the hospital to find the correct first-floor destination.
MyCHOP access grid CHOP’s access grid explains feature differences for parent access, teen access, and patient self-accounts. Use when a parent, teen, or adult patient cannot see expected information in MyCHOP.
Only “CHOP phone number” A basic listing does not explain 215-590-1000, 1-800-879-2467, MyCHOP, HIM, hospital bill payment, and cost estimate routes. This guide separates patient information, appointments, records, billing, and estimates.
No family navigation help Families need parking garage rules, visitor bands, badges, floor maps, ED parking, and caregiver resources. Use the maps and tables before arrival to reduce stress during a pediatric visit.

Official source checklist used for this guide

Use these official CHOP links for final verification. Public rating sites may help with comparison, but they should not control emergency, records, billing, appointment, or visitor decisions.

Official source What it verifies When to open it
CHOP Main Hospital page Main Building identity, pediatric hospital context, 567-bed hospital note, patient resources, parking, floor maps, records, billing, and privacy links. Open first to verify the main hospital page.
Philadelphia Campus visit page Philadelphia Campus overview, Main Hospital, 24/7 Emergency Department, Buerger Center, Seashore House, driving, parking, maps, inpatient, outpatient, and visitor links. Open before visiting the campus.
Emergency Department, Main Building Main Hospital ED location, entry routes, pediatric emergency team staffing, and emergency department details. Open for ED location background, not as a delay during emergencies.
Your child’s ED visit ED arrival process, 3401 Civic Center Blvd. address, Garage A direction, visitor band note, and parking validation note. Open before or during a non-911 ED arrival when safe.
Parking at CHOP’s Philadelphia Campus Garage A, Garage B, parking discounts, validation, garage clearance, in-and-out privileges, and bike/e-vehicle guidance. Open before driving to CHOP.
Philadelphia Campus maps Campus maps, printable map, Main Hospital floor maps, Seashore House, Buerger Center, and Buerger Bridge to Main 3 route guidance. Open before navigating the campus or finding a floor.
Appointment scheduling Online and phone scheduling, MyCHOP appointment use, primary care, specialty care, Good Faith Estimate note, and appointment line. Open before scheduling planned care.
MyCHOP patient portal MyCHOP features, virtual record access, parent/guardian access, provider messaging, and safe use of known phone numbers. Open for portal setup and non-urgent online access.
Obtaining medical records MyCHOP records, request route, Health Information Management, fees, and medical-record access guidance. Open before requesting or transferring records.
Online bill pay MyCHOP billing, hospital bill phone payment, Home Care MRN requirement, and online bill pay routes. Open before paying a bill.
Price transparency Patient Cost Estimate team, estimate request process, phone route, MyCHOP billing estimate option, and financial customer-service support. Open before planned care when you need an estimate.
Financial assistance policy summary Financial assistance overview, state-assistance cooperation, Family Health Coverage Program support, and policy/application resources. Open when cost or coverage is a concern.
Independent guide notice: USHospitalGuides.com is not Children’s Hospital of Philadelphia, not CHOP, not an emergency service, and not a government agency. Use official CHOP pages, your clinician, or 911 for final medical decisions and urgent care.

Important health and safety notice

This guide helps with contact, location, emergency decision basics, visitor planning, MyCHOP, records, billing, parking, and family preparation. It does not provide medical diagnosis or treatment.

Call 911 for emergencies. Online articles, maps, price tools, patient portals, nurse messages, and general phone directories should never delay emergency medical care.

Children’s Hospital CHOP FAQs

These questions focus on the CHOP Main Hospital address, phone, emergency department, parking, appointments, MyCHOP, medical records, billing, financial assistance, and visitor rules.

1. What is the address for Children’s Hospital of Philadelphia CHOP?
Children’s Hospital of Philadelphia’s Main Hospital is located at 3401 Civic Center Blvd., Philadelphia, PA 19104. Use this exact address for the CHOP Main Building on the Philadelphia Campus.
2. What is the main phone number for CHOP?
The main phone and patient information number is 215-590-1000. Use it for operator help, patient-room phone routing, campus questions, and general patient information.
3. What is the CHOP appointments phone number?
CHOP lists appointments and information at 1-800-879-2467, also shown as 1-800-TRY-CHOP. Existing patients may also use MyCHOP for many appointment tasks.
4. Is CHOP Emergency Department open 24 hours?
Yes. CHOP’s Main Hospital Emergency Department on the Philadelphia Campus is staffed 24 hours a day, 7 days a week by pediatric emergency medicine physicians and nurses.
5. Where should families park for CHOP Emergency Department?
Emergency Department and same-day surgery families are directed to Main Hospital Parking A. CHOP’s ED visit guidance says the ED check-in desk can validate parking if you parked in a CHOP garage.
6. What is Buerger Center Parking B used for?
Buerger Center Parking B is for CHOP patients. It is often the better route when your appointment is in the Buerger Center for Advanced Pediatric Care or another outpatient location on the Philadelphia Campus.
7. How do I schedule an appointment at CHOP?
Existing patients can use MyCHOP for many appointments. New and existing specialty patients can use CHOP’s specialty directory and scheduling pages. Families can also call 1-800-879-2467 for appointments and information.
8. What can I do in MyCHOP?
MyCHOP can help patients, parents, and guardians access portions of the electronic medical record, view test results, manage appointments, send non-urgent messages, review medications, request eligible refills, and access billing information when permitted.
9. How do I request medical records from CHOP?
Check MyCHOP first because many records may already be available there. If more information is needed, submit a medical-record request through MyCHOP or CHOP’s official records process. For Health Information Management questions, call 215-590-3640.
10. How do I pay a CHOP hospital bill or request a cost estimate?
CHOP hospital bills can be paid through MyCHOP or official online bill pay. To pay a hospital bill by phone, call 1-800-283-3055. For pre-visit financial counseling or a cost estimate, call 267-426-1467.