Children’s Hosp. of Orange County: Pediatric Care & Info

by
Orange County, California · Pediatric Hospital Guide · Updated September 2026

Children’s Hospital of Orange County address, phone, pediatric ER, appointments, MyCHOC, records, billing, parking, and visitor help

Children’s Hospital of Orange County, commonly known as CHOC, is now presented by the official site as part of Rady Children’s Health. The main Orange hospital campus is at 1201 W. La Veta Ave., Orange, CA 92868, and the main operator is 714-997-3000.

This guide helps parents, guardians, visitors, and referring providers choose the right campus, call the correct number, understand pediatric ER options, request specialty care, use MyCHOC or MyChart, request records, plan parking, prepare for billing, and follow visitor rules.

Main Orange: 714-997-3000 Patient Access: 888-770-2462 Nurse Advice: 1-844-GET-CHOC Official CHOC Website
Emergency warning: If your child has trouble breathing, blue lips, severe allergic reaction, seizure, severe dehydration, head trauma with vomiting or loss of consciousness, major injury, poisoning, severe abdominal pain, uncontrolled bleeding, or another life-threatening symptom, call 911 or go to the nearest emergency department immediately. Do not use MyCHOC messages, email, online forms, or the nurse advice line for emergencies.
Main Orange campus 1201 W. La Veta Ave.

Orange, CA 92868. Main hospital operator: 714-997-3000. Campus location page lists hours as 24/7.

CHOC at Mission 27700 Medical Center Rd.

Mission Viejo, CA 92691. Contact page lists phone 949-347-8400; emergency listing also uses Mission Hospital main line 949-364-1400.

Pediatric Access Center 888-770-2462

Use for specialty-care appointment questions, referral status, radiology scheduling, and many CHOC scheduling routes.

Free nurse advice 1-844-438-2462

Also known as 1-844-GET-CHOC. Available 24/7/365 for parents and guardians of children up to age 21 located in California.

Pediatric emergency 3 ER locations

Official emergency page lists pediatric emergency departments in Orange, Mission Viejo, and Laguna Beach.

Billing help 714-509-8600

Family Financial Resource Center helps with billing, insurance, prior authorization, deductibles, copays, and financial assistance.

Start here: choose the correct CHOC route

Many families search “Children’s Hospital of Orange County” when they need emergency care, specialty care, a records request, a bill, a visitor rule, or directions. Start with the action that matches your need.

Your situation Best next action Prepare before calling or going
Life-threatening emergency Call 911 or go to the nearest emergency department. CHOC lists pediatric ER locations in Orange, Mission Viejo, and Laguna Beach. Child’s medication list, allergies, insurance card, age, weight if known, symptom start time, and emergency contact if safely available.
You are unsure if symptoms need urgent care For non-emergency questions, call the free 24/7 nurse advice line at 1-844-438-2462. If symptoms are dangerous, use 911 or the ER. Child’s name, birthday, symptoms, temperature, hydration, breathing status, medicines, and callback number.
Specialty-care appointment Ask the child’s pediatrician to send referral, authorization, records, and any required referral form; then call 888-770-2462 if you have questions. Insurance authorization, medical records, labs, imaging reports, diagnosis, and referring doctor information.
Primary care Use the CHOC Primary Care Network and call a primary care location near you. Immunization record, school forms, medication list, prior pediatrician name, insurance card, and parent/guardian ID.
Medical records or portal access Use MyCHOC for CHOC Hospital, Specialty Clinics, and Primary Care; use Providence MyChart for CHOC at Mission records. Patient name, date of birth, date range, facility, requested record type, recipient details, and legal representative documents if needed.
Bill, insurance, estimate, or financial help Call CHOC Family Financial Resource Center at 714-509-8600 or use official billing and price transparency pages. Statement number, insurance card, date of service, explanation of benefits, authorization status, and household financial documents if applying for aid.

CHOC Orange vs CHOC at Mission vs emergency locations

CHOC is not just one doorway. Use the exact campus, emergency department, outpatient building, or specialty clinic listed on your child’s appointment instructions.

Location Address and phone Use this for
CHOC Hospital Main Campus – Orange 1201 W. La Veta Ave., Orange, CA 92868 · 714-997-3000 Main pediatric hospital, pediatric ER, inpatient care, surgery, trauma services, lab/radiology access, specialty care, visitor check-in, and hospital services.
Julia and George Argyros Emergency Department at CHOC Hospital Holmes Tower, 1201 W. La Veta Ave., Orange, CA 92868 · 714-509-9095 Pediatric emergency care in Orange; official pages describe a pediatric-focused ER with 24/7 emergency medicine and trauma readiness.
CHOC at Mission Hospital 27700 Medical Center Rd., Mission Viejo, CA 92691 · 949-347-8400 South Orange County pediatric hospital-within-a-hospital services, inpatient care, pediatric intensive care, NICU-related context, surgery, and Mission Viejo pediatric services.
Pediatric Emergency Department at CHOC at Mission Hospital 27700 Medical Center Rd., Mission Viejo, CA 92691 · 949-364-1400 Mission Viejo pediatric emergency care. Call 911 for life-threatening symptoms.
Pediatric Emergency Department at CHOC at Mission Hospital, Laguna Beach 31872 Coast Hwy., Laguna Beach, CA 92651 · 949-499-2002 Pediatric emergency care access in coastal South Orange County. Confirm live emergency routing for severe symptoms through 911 when needed.
Southwest Tower at CHOC 555 S. Main St., Orange, CA 92868 · Scheduling: 888-770-2462 Scheduled outpatient visits only, including specialty clinics and services such as cancer institute, infusion, pulmonology, and research-related spaces.
Do not use the wrong entrance: Your child may need the hospital entrance, emergency department, Southwest Tower, a specialty clinic, lab, radiology, surgery waiting area, or Mission Hospital entrance. Always confirm the building, floor, suite, parking structure, and check-in desk.

Children’s Hospital of Orange County phone directory

Use these official numbers for routing. For life-threatening symptoms, call 911 instead of searching for department numbers.

Need Phone Use it for
CHOC Orange main operator 714-997-3000 Main hospital routing, general questions, campus connection, and patient-location routing when allowed.
CHOC at Mission Hospital 949-347-8400 Mission Viejo CHOC patient questions and campus routing.
Patient Access Center 888-770-2462 Specialty care questions, appointment scheduling, radiology scheduling, and CHOC access routing.
Free 24/7 nurse advice line 1-844-438-2462 Non-emergency pediatric advice for parents or guardians of children up to age 21 located in California.
Orange pediatric ER listed number 714-509-9095 Orange emergency department listing. For life-threatening symptoms, call 911.
Mission Viejo ER listed number 949-364-1400 Pediatric emergency department at CHOC at Mission Hospital / Mission Hospital main line.
Laguna Beach ER listed number 949-499-2002 Pediatric emergency department at CHOC at Mission Hospital, Laguna Beach.
Family Financial Resource Center 714-509-8600 Billing, insurance, prior authorization, deductibles, copays, financial assistance, Medi-Cal/Covered California navigation, and payment help.
CHOC HIM / medical records 714-509-4368 CHOC Orange Health Information Management questions and records-request help.
CHOC HIM fax 714-509-8388 Records release forms and written authorization when CHOC confirms fax is the correct route.
CHOC at Mission records through Providence 1-855-234-2491 CHOC at Mission records maintained through Providence Mission Hospital’s Health Information Management system.
Customer CARE Line 714-509-3200 Concerns, grievances, suggestions, comments, and patient-family experience feedback.
Gift shop delivery to patient 714-509-8668 Kelly Lee Tarantello Gift Shop orders for delivery to a CHOC patient when allowed.

Maps, parking, valet, validation, and arrival

CHOC parking depends on whether you are visiting the main hospital, Southwest Tower, emergency department, or Mission Viejo campus.

CHOC Hospital Orange map

CHOC Hospital Main Campus
1201 W. La Veta Ave.
Orange, CA 92868
Main: 714-997-3000

Families and visitors check in at the Bill Holmes Tower entrance on Pepper Street near Pepper and La Veta. Follow campus signs for the correct entrance.

CHOC at Mission Hospital map

CHOC at Mission Hospital
27700 Medical Center Rd.
Mission Viejo, CA 92691
CHOC contact: 949-347-8400

Parking at Mission is available 24/7 in the upper campus lot and two parking structures. A special emergency department lot is also listed.
Parking need Official details summarized Practical tip
CHOC main campus self-parking The main garage has entrances behind the hospital on Providence Avenue and off the main hospital driveway from Pepper Street. Handicap parking is on the first floor. Bring the parking ticket with you. Parent/legal guardian validation can reduce daily cost when eligible.
CHOC main campus valet Valet is entered from Pepper Street and is listed Monday through Friday, 5 a.m. to 8 p.m. Valet accepts cash and credit/debit cards. Confirm availability before relying on valet for a procedure or long stay.
Southwest Tower parking Patient and visitor parking is in the Southwest Tower parking structure. The structure is cashless and accepts major credit cards and mobile payments. Only visit Southwest Tower with a scheduled appointment. Ask clinic staff about parking validation.
Mission Viejo parking Parking is available 24/7 in the upper campus lot, Mission Parking One, and Mission Parking Two. A special emergency department parking lot is listed. Get validation during admission and ask about long-term discounted passes for longer hospital stays.
Wayfinding CHOC promotes ChocoTracks for navigation and parking-spot help in the Southwest Tower. Use app navigation only after confirming the exact building and appointment location.

Pediatric emergency care: when to use ER, nurse advice, urgent care, or 911

CHOC’s emergency resources are designed for children, but the safest route depends on how serious the child’s symptoms are.

Situation Best route Why
Rapid breathing, trouble breathing, blue lips, severe allergic reaction, seizure, severe dehydration, major trauma, poisoning, or loss of consciousness Call 911 or go to the nearest emergency department. These symptoms may require immediate stabilization, medication, imaging, airway support, monitoring, or trauma care.
Head trauma with vomiting or loss of consciousness, motor vehicle accident, severe abdominal pain, or infant under 28 days with fever of 100.4°F or higher Do not call the nurse advice line first. Use emergency care. CHOC’s nurse advice page specifically lists these as situations needing immediate in-person medical attention.
Fever, rash, vomiting, crying concern, or unclear symptom but child is stable Call 1-844-GET-CHOC for nurse advice if you are in California and the child is up to age 21. The nurse can recommend home care, primary care, immediate care, or telehealth when appropriate.
A primary care doctor sends your child to a CHOC specialist Use referral process and Patient Access Center, not the ER, unless symptoms are emergent. Specialty referrals require review, records, authorization, and appointment scheduling.
You need advice but not an emergency Use primary care, nurse advice, or scheduled appointment based on urgency. ER visits should be reserved for emergency or potentially serious conditions.
Orange pediatric ER
Julia and George Argyros Emergency Department at CHOC Hospital, Holmes Tower, 1201 W. La Veta Ave., Orange, CA 92868. Listed number: 714-509-9095.
Mission Viejo pediatric ER
CHOC at Mission Hospital, 27700 Medical Center Rd., Mission Viejo, CA 92691. Emergency listing uses 949-364-1400.
Laguna Beach pediatric ER
31872 Coast Hwy., Laguna Beach, CA 92651. Listed number: 949-499-2002.
Emergency rule
Call 911 immediately when your child needs immediate medical attention and cannot be safely transported.

Appointments, referrals, testing, surgery, and telehealth

CHOC appointment steps differ by care type. Specialty care usually starts with a pediatrician referral; surgery is scheduled through the surgeon’s office.

Decide whether the child needs primary care, specialty care, testing, surgery, or telehealth. Primary care is scheduled through the CHOC Primary Care Network. Specialty care is usually referral-based.
Ask the pediatrician to send the referral package. CHOC says specialty referrals should include insurance authorization, pertinent medical records, and a referral request form if needed.
Use Patient Access Center for scheduling questions. Call 888-770-2462 and select the correct option such as Specialty Care, Radiology, or Heart Center when directed.
Know the testing numbers. Radiology uses 888-770-2462 and “Radiology”; laboratory scheduling is listed at 714-509-3132; neurodiagnostics is listed at 714-509-8651.
For surgery, contact the surgeon’s office. CHOC states all surgeries are scheduled through the child’s surgeon’s office. Use the surgeon’s instructions for fasting, medications, arrival, and discharge.
Ask if telehealth is appropriate. CHOC says virtual visits are available for many appointment types; call the office to see if telehealth is right for the child’s visit.
Referral call script: “My child was referred to CHOC for __. Our pediatrician is __. Insurance authorization is __. Records and imaging are at __. Which campus, clinic, department option, and paperwork should we use?”

Pediatric services and specialty-care navigation

Official CHOC service pages list broad pediatric care, specialty institutes, diagnostic services, surgery, emergency and trauma, primary care, and outpatient clinics across Orange County and beyond.

Care area What CHOC sources list Practical parent step
Emergency and trauma Pediatric emergency departments, trauma care, pediatric emergency doctors, pediatric-trained nurses, child life support, rapid evaluation rooms, triage suites, and trauma readiness. Use 911 for life-threatening symptoms. Bring medications, allergies, and recent records if safely available.
Primary care Well checks, immunizations, sick visits, sports physicals, and general pediatric care through CHOC Primary Care Network. Call a primary care location near you and bring immunization records, school forms, medication list, and insurance card.
Specialty care Heart Institute, Hyundai Cancer Institute, Neuroscience Institute, Orthopedic Institute, pediatric surgery, pulmonology, urology, gastroenterology, endocrinology, neurology, nephrology, rheumatology, and more. Ask your pediatrician for referral, insurance authorization, records, labs, imaging, and specialist triage details.
Radiology and imaging X-ray, MRI, CT, fluoroscopy, ultrasound, and related imaging services. Call 888-770-2462 and select Radiology when directed. Ask if fasting, sedation, prior authorization, or arrival time applies.
Laboratory Blood, urine, stool, and other lab testing when ordered by a doctor. Call 714-509-3132 when scheduling is needed. Confirm order, insurance authorization, fasting, and collection instructions.
Neurodiagnostics and sleep studies EEG, EMG, NCV, evoked potentials, and sleep study scheduling. Call 714-509-8651. Ask what records, medications, sleep instructions, or preparation steps are required.
Cardiodiagnostics EKG, stress test, echocardiogram, and heart-related diagnostics through Heart Center routing. Call 888-770-2462 and select Heart Center when directed. Bring prior cardiology records and medication list.
Outpatient specialty tower Southwest Tower includes more than 25 specialty clinics and modern outpatient amenities, including cancer and infusion-related services. Visit only with a scheduled appointment. Use 555 S. Main St., Orange, CA 92868 when your instructions list Southwest Tower.

MyCHOC, MyChart, teen access, bills, messages, and lab results

Portal access depends on where the child received care and the child’s age. This is one of the most important details generic pages miss.

CHOC Hospital, Specialty Clinics, and Primary Care

Medical records may be found in the MyCHOC patient portal. MyCHOC can show health information, messages, documents, lab results, appointments, billing tools, and records-request access.

CHOC at Mission Hospital

CHOC at Mission Hospital records are maintained through Providence Mission Hospital’s Health Information Management system and may be found in Providence MyChart.

Children 11 and under

Parents or legal guardians generally have complete MyCHOC access to the child’s health information when approved through the correct request process.

Ages 12 to 17

Parent/legal guardian access is limited for adolescents. CHOC says teen access may include messaging, scheduling requests, and bill pay, but not full online clinical information.

Lab and radiology timing

CHOC says lab results release into MyCHOC when available. Radiology reports are held for 72 hours before being viewable so clinicians have time to review and communicate results.

Prescription refills

CHOC says prescription refills are done through the pharmacy. Expired or out-of-refill medicines may be renewed through MyCHOC messages routed to CHOC Link.

Portal safety: MyCHOC and MyChart are not emergency tools. If symptoms are dangerous or worsening, use 911, emergency care, urgent care, or phone triage based on severity.

Medical records, imaging, portal access, and release requests

Records routing depends on whether the care was at CHOC Orange/CHOC clinics or CHOC at Mission Hospital.

Record need Best route Important details
CHOC Hospital, Specialty Clinics, or Primary Care records Use MyCHOC first when available, or contact CHOC HIM. CHOC HIM Department address: 1201 West La Veta, Orange, CA 92868. Phone: 714-509-4368. Fax: 714-509-8388.
Complete CHOC record release Use the Request Medical Records form or the More tab in MyCHOC and select Request Medical Records. Specify date range, record type, facility, recipient, and delivery method. Some information may be restricted by law.
CHOC at Mission Hospital records Use Providence MyChart or Providence Central Release of Information. Phone: 1-855-234-2491. Fax: 1-855-234-2493. Providence cROI mailing address: PO Box 4950, Portland, OR 97208.
Written letter for Mission records The letter must be signed by the patient or representative and identify patient, date of birth, recipient, date range, records requested, and facility. Incomplete requests may be returned. Representatives may need guardianship, conservator, power of attorney, or other legal documents.
Sensitive records Follow portal and records instructions carefully for adolescents and sensitive categories. Mission record forms may require initials and dates for HIV test results, mental health treatment, or alcohol/drug treatment records.
Records for outside provider Download and print health information from MyCHOC or request a complete record for secure delivery. Have the outside provider’s secure email, fax, address, and exact record request ready.
Records checklist: child’s full legal name, date of birth, medical record number if known, dates of service, facility, department, exact records needed, receiving person or facility, delivery method, parent/guardian signature, phone number, and supporting legal documents if required.

Billing, insurance, price transparency, payment plans, and financial assistance

Children’s hospital billing can include hospital charges, physician charges, insurance adjustments, authorization issues, deductibles, copays, coinsurance, and separate statements.

Billing and insurance help

Call 714-509-8600 for CHOC billing or insurance inquiries. The Family Financial Resource Center is listed Monday through Friday, 8:00 a.m. to 4:30 p.m.

Financial assistance

CHOC publishes financial assistance applications in English and Spanish and says representatives can help families understand the process.

Price estimator

CHOC’s price transparency page says its self-serve estimator provides out-of-pocket estimates tailored to insurance coverage for CHOC Hospital and CHOC at Mission.

Estimate limitation

CHOC cautions that hospital charges alone do not provide the full picture of what patients will pay. Speak with providers and your health plan for a complete explanation.

Billing question Ask this Why it matters
Before specialty care Does my child’s plan require prior authorization, referral, or specific medical group routing? CHOC appointment instructions mention insurance authorization for specialty referrals and testing.
Before planned imaging or surgery Can I get an estimate, and are professional fees separate from hospital charges? Hospital charges alone may not include every provider, anesthesia, imaging interpretation, or professional component.
After receiving a bill Was insurance billed, was an adjustment applied, and is a payment plan or financial assistance available? CHOC states it can help arrange a payment plan or offer financial assistance when families cannot pay the full amount.
If uninsured or newly uninsured Can the Family Financial Resource Center help with Medi-Cal or Covered California resources? CHOC specifically points families who recently lost or lack insurance to 714-509-8600.
If aid is denied What appeal or complaint process is available? CHOC references California’s Hospital Bill Complaint Program for families who believe financial assistance was wrongly denied.

Visitor rules, badges, caregiver access, parking, and patient safety

Visitor rules can change with infection-control needs, unit restrictions, respiratory season, isolation, or hospital policy updates.

Visitor topic CHOC Orange Practical note
Hospitalized patients Three well individuals are permitted to visit during visiting hours: two parents/guardians and one additional individual, which can include a sibling age 12 or older. Visiting hours are listed as 8 a.m. to 8 p.m. daily. Only parents/guardians are permitted after hours.
Younger siblings Siblings younger than 12 are not permitted, except breastfeeding siblings who may be in patient rooms for feedings during visiting hours. Confirm current rules before bringing children to campus.
Bedside limit For child safety, no more than three individuals may be at the bedside. Long-stay visitor restrictions and surrogate names may be handled through inpatient nursing guidance.
Non-hospital visits For lab, radiology, rehabilitation, surgical waiting area, OPI, clinics, or ED, CHOC encourages one adult to accompany the child. Avoid bringing extra family members to appointments and waiting areas.
Visitor badges and armbands Parents, guardians, and visitors must check in daily and obtain a visitor badge. Parents/guardians receive a special visible armband. If the band comes off or is lost, notify nursing staff immediately.
Weapons detection CHOC states weapons detection systems are installed at Bill Holmes Tower and emergency department entrances. Arrive early and avoid bringing restricted or unnecessary items.

Hand hygiene

CHOC asks visitors to use proper hand hygiene when entering and exiting the patient’s room. Do not visit if you are sick or recently exposed to a contagious illness.

Isolation rooms

Patients in isolation and their parents/guardians may not visit playrooms or other patient rooms. Child life specialists may bring activities to isolation rooms.

Gift shop

The Kelly Lee Tarantello Gift Shop offers patient gifts and delivery to CHOC patients when allowed. Call 714-509-8668 for orders.

Concerns or grievances

For patient or family concerns, call the Customer CARE Line at 714-509-3200 or use the official patient advocacy process.

Official PDF and document notes that add useful details

PDFs can be older than live web pages, so use them for helpful context and verify final phone numbers, locations, and policies on the current CHOC site.

Official document Useful details found How to use it safely
CHOC campus map PDF Shows CHOC Children’s at 1201 W. La Veta Ave., Orange, CA 92868, main phone 714-997-3000, front entrance/valet, hospital parking entrance, oversized vehicle entrance, and Bill Holmes Tower context. Use for route planning only; use current parking and visitor pages for final rules.
CHOC at Mission fact sheet PDF Describes CHOC at Mission as a pediatric hospital-within-a-hospital at 27700 Medical Center Road, Mission Viejo, including NICU, PICU, Pediatric Operating Pavilion, and outreach context. Good for understanding Mission campus role; verify current phone and service availability before care.
CHOC at Mission hospital phone directory PDF Lists Mission department examples such as pediatric medical/surgical unit, physician relations, radiology and imaging scheduling, Ronald McDonald Family Room manager, sleep center, and main hospital line. Use only as supplemental routing because department numbers may change.
Referring Physician Online Resources PDF Lists referral resources, scheduling number 1-888-770-2462, fax 1-855-246-2329, ER pre-arrival 1-714-509-9095, and patient admissions 1-714-509-8400. Useful for provider-facing routing; families should still use live appointment pages and their referring pediatrician.
Specialty referral directory PDFs Show specialty locations and note that numbers are subject to change and should be verified through the current referral directory. Do not rely on older PDF clinic numbers without live verification.
PDF caution: Some CHOC PDFs are useful but older. When a PDF and live CHOC page differ, use the current official web page or phone number before traveling, faxing, or scheduling.

Content gap audit: what generic ranking pages miss

Most low-value results show a hospital name, map pin, or reviews. This guide adds practical user-intent details that parents actually need.

Generic result Missing information What this guide adds
Basic address page Does not explain Orange vs Mission vs Laguna Beach pediatric emergency options. Campus comparison, emergency location table, map embeds, and clear ER routing.
Phone listing only Does not separate main operator, Patient Access Center, nurse advice line, HIM, billing, CARE Line, and ER numbers. Practical phone directory with when to call each number.
Appointment summary Does not explain referral package, authorization, records, specialty triage, testing numbers, and surgery scheduling route. Step-by-step appointment and referral workflow.
Portal link Does not explain MyCHOC vs Providence MyChart, teen restrictions, lab result release, radiology-report delay, or prescription refill routing. Portal comparison and parent/guardian access notes.
Parking page snippet Does not explain Southwest Tower cashless parking, validation, valet, main garage entrances, Mission parking, or long-term passes. Parking table with arrival tips and validation notes.
Billing page only Does not explain cost-estimate limits, authorization questions, financial assistance, Medi-Cal/Covered California support, or complaint route. Billing decision table and practical call-prep checklist.

Official source checklist for this guide

Use these official CHOC pages and documents for final confirmation before calling, driving, requesting records, paying a bill, or visiting a child.

Official source What it verifies When to open it
CHOC Contact Us Orange main campus address and operator, CHOC at Mission address and phone, nurse advice line, and Customer CARE Line. Open before calling a campus or routing a non-emergency question.
CHOC Hospital Main Campus – Orange 1201 W. La Veta Ave., 714-997-3000, 24/7 campus status, Bill Holmes Tower entrance, campus maps, parking, and visiting resources. Open before visiting the Orange main hospital.
Emergency and Trauma Three pediatric emergency departments, 911 guidance, Orange, Mission Viejo, and Laguna Beach emergency locations and numbers. Open for emergency location information; use 911 for life-threatening symptoms.
Appointments at CHOC Primary care, specialty referral rules, authorization, records, referral form, Patient Access Center, radiology, lab, neurodiagnostics, cardiodiagnostics, surgery, and telehealth notes. Open before requesting specialty care or testing.
GET-CHOC Nurse Advice Line 1-844-GET-CHOC, 24/7/365 availability, California location rule, age limit, call process, telehealth possibility, and emergency exceptions. Open for non-emergency symptom guidance.
Patient Portals MyCHOC for CHOC Hospital/Specialty Clinics/Primary Care, Providence MyChart for CHOC at Mission, Athenahealth for some orthopedics, and other portal routing. Open before logging into the wrong portal.
MyCHOC Access Restrictions Age 11 and under parent access, teen limited access, age 13 self-access, limited decision-making capacity process, and adult access rules. Open before requesting parent/guardian portal access.
CHOC HIM / Release of Information CHOC HIM department address, phone 714-509-4368, fax 714-509-8388, and records contact details. Open before submitting CHOC Orange records requests.
CHOC at Mission Medical Records Providence MyChart route, written request elements, sensitive records initials, incomplete request warning, cROI phone 1-855-234-2491, fax 1-855-234-2493, and hours. Open before requesting Mission Viejo records.
Parking Information Orange main campus parking, Southwest Tower parking, cashless Southwest Tower payment, validation notes, parent parking rates, valet hours, and Mission parking. Open before driving, especially for surgery, ER, long visits, and Southwest Tower appointments.
Financial Resources Billing and insurance help, 714-509-8600, prior authorization, deductibles, copays, financial assistance, Medi-Cal/Covered California help, and Hospital Bill Complaint Program. Open before paying, disputing, estimating, or applying for financial assistance.
Visiting Hours and Guidelines Visitor limits, visiting hours, badge and armband rules, sibling restrictions, hand hygiene, isolation restrictions, parking, gift shop, and safety screening. Open before visiting a hospitalized child.
Independent guide notice: USHospitalGuides.com is not CHOC, Children’s Hospital of Orange County, Rady Children’s Health, Providence Mission Hospital, a doctor, a scheduling office, or an emergency service. Use official CHOC pages and phone numbers for final appointments, emergency routing, records, bills, visitor rules, and care instructions.

Medical and emergency disclaimer

This guide helps with hospital navigation, phone routing, records, billing, maps, parking, visitor rules, and appointment preparation only.

Do not delay care: This page is not medical advice and cannot diagnose symptoms. For urgent or life-threatening symptoms, call 911 or go to the nearest emergency department. For patient-specific advice, appointments, records, bills, or visitor instructions, contact CHOC or the child’s care team directly.

Children’s Hospital of Orange County FAQs

These FAQs focus on the exact parent and visitor questions behind this topic: address, phone, ER locations, appointments, nurse advice, MyCHOC, records, billing, parking, visitors, and Mission Hospital routing.

1. What is the address of Children’s Hospital of Orange County?
The main CHOC Hospital campus in Orange is located at 1201 W. La Veta Ave., Orange, CA 92868. Families and visitors are directed to check in at the Bill Holmes Tower entrance on Pepper Street near Pepper and La Veta.
2. What is the main phone number for Children’s Hospital of Orange County?
The main CHOC Hospital Orange operator number is 714-997-3000. Use this number for general hospital routing and non-emergency campus questions.
3. What is CHOC at Mission Hospital’s address and phone number?
CHOC at Mission Hospital is located at 27700 Medical Center Rd., Mission Viejo, CA 92691. The official contact page lists 949-347-8400 for CHOC at Mission Hospital patients.
4. How many pediatric emergency departments does CHOC list?
CHOC lists three pediatric emergency departments in Orange County: the Julia and George Argyros Emergency Department at CHOC Hospital in Orange, the Pediatric Emergency Department at CHOC at Mission Hospital in Mission Viejo, and the Pediatric Emergency Department at CHOC at Mission Hospital in Laguna Beach.
5. What number should I call for a CHOC specialty appointment?
For specialty-care scheduling questions, call the Patient Access Center at 888-770-2462. CHOC says specialty appointments generally require a referral from the child’s primary care doctor, insurance authorization, relevant medical records, and a referral request form if needed.
6. What is CHOC’s free nurse advice line?
CHOC’s free 24/7 nurse advice line is 1-844-GET-CHOC, also written as 1-844-438-2462. It is for parents and guardians of children up to age 21 who are located in California. For emergencies, call 911 or go to the ER instead.
7. Which portal should I use for CHOC records?
Use MyCHOC for CHOC Hospital, Specialty Clinics, and Primary Care records. Use Providence MyChart for CHOC at Mission Hospital records because those records are maintained through Providence Mission Hospital’s Health Information Management system.
8. How do I request medical records from CHOC?
For CHOC Orange records, use MyCHOC or contact the CHOC HIM Department at 714-509-4368; the listed fax is 714-509-8388. For CHOC at Mission records, use Providence MyChart or Providence Central Release of Information at 1-855-234-2491.
9. How do I contact CHOC billing or financial assistance?
Call the CHOC Family Financial Resource Center at 714-509-8600 for billing, insurance, prior authorization, deductibles, copays, financial assistance, and help if your family recently lost or does not have medical insurance.
10. What are CHOC visitor hours and rules?
For CHOC Hospital Orange, visiting hours for hospitalized patients are listed as 8 a.m. to 8 p.m. daily, with only parents or guardians permitted after hours. Parents, guardians, and visitors must check in daily for a badge, and parents or guardians receive a visible armband. Visitor rules can change, so check the official visitor page before arriving.