Camc Women’s and Children’s Hosp.: Pediatric Care & Info

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Pediatric & Women’s Hospital Guide · Charleston WV · Vandalia Health CAMC

CAMC Women’s and Children’s Hospital address, pediatric ER, NICU, PICU, appointments, records, billing, parking, visitors, and map

CAMC Women’s and Children’s Hospital is a Vandalia Health CAMC hospital at 800 Pennsylvania Ave, Charleston, WV 25302. The main hospital phone number listed by CAMC is 304-388-5432, and the location is listed as open 24 hours daily.

Use this guide to find pediatric emergency care, women’s services, maternity support, NICU and PICU information, appointment preparation, PatientLink, medical records, billing help, parking, visitor rules, dining, lodging, and the correct map route before you visit.

Call Main: 304-388-5432 ER: 304-388-2600 Official Location Map & Directions
Medical emergency? Call 911 for life-threatening symptoms. Use the pediatric emergency department route for urgent child illness, injury, trouble breathing, severe allergic reaction, seizure, major trauma, poisoning, or symptoms that cannot safely wait for an appointment.
Hospital address 800 Pennsylvania Ave

Charleston, WV 25302, United States.

Main phone 304-388-5432

Use for hospital routing, location questions, and general information.

Pediatric ER 24/7/365

CAMC lists pediatric emergency medicine at Women and Children’s Hospital as available every day.

ER phone 304-388-2600

Listed for the Women and Children’s Hospital emergency room department.

NICU / PICU High-acuity pediatric care

CAMC describes a Level III NICU and Level I pediatric intensive care unit at this hospital.

Patient portal PatientLink

Use CAMC PatientLink for many records, results, visits, medications, and portal tools.

About CAMC Women’s and Children’s Hospital

A practical guide for parents, expecting parents, caregivers, patients, and families visiting the CAMC campus in Charleston, West Virginia.

CAMC Women’s and Children’s Hospital provides pediatric emergency care, pediatric inpatient care, pediatric intensive care, neonatal intensive care, women’s services, high-risk obstetrics, gynecologic services, radiology, surgery, family education, and support services. It is part of Vandalia Health CAMC.

Families commonly search for this hospital when they need the pediatric ER, maternity triage, labor and delivery information, NICU support, a pediatric specialist, a surgery department, medical records, PatientLink access, billing help, parking instructions, or visitor guidance.

Best first step: For urgent pediatric symptoms, use emergency care. For scheduled testing or outpatient registration, CAMC Central Scheduling is listed at 304-388-9677 or 800-348-9677. For general hospital routing, call 304-388-5432.

Contact information and useful phone numbers

Use the exact department phone when possible. It is faster than calling a general number and asking to be transferred.

Need Phone / detail Use it for
Hospital address 800 Pennsylvania Ave, Charleston, WV 25302 Emergency department, inpatient visits, maternity services, pediatric specialty care, and map directions.
Main hospital phone 304-388-5432 General hospital routing, location questions, and department transfer help.
Emergency Room 304-388-2600 Women and Children’s Hospital ER department contact. Call 911 first for life-threatening emergencies.
Pediatrics department 304-388-2585 Pediatric inpatient unit questions and family-centered pediatric care routing.
PICU / PTCU 304-388-2450 Pediatric intensive and transitional care unit routing.
Surgery / OR 304-388-2278 Surgery arrival, procedure timing, and department routing questions.
Central Scheduling 304-388-9677 or 800-348-9677 Outpatient registration, pre-admission testing, pre-admission, and scheduled testing support.
Medical records 304-388-1308 CAMC / Teays Valley Hospital visit records, ROI questions, and record request help.
PatientLink support 877-621-8014 Portal enrollment, password support, proxy access questions, and basic portal help.
Billing questions 304-388-7530 Hospital bills, insurance questions, payment arrangements, and customer service.
Women and Children’s financial counselor 304-388-2729 Financial counseling at CAMC Women and Children’s Hospital.

Pediatric emergency care at CAMC Women’s and Children’s Hospital

The pediatric emergency team cares for neonatal, pediatric, and adolescent patients with urgent and emergent needs.

Situation Best action Bring or mention
Trouble breathing, blue lips, severe allergic reaction, collapse, or unconsciousness Call 911 immediately. Age, weight, symptoms, allergy history, medicines, and current location.
Seizure, serious head injury, major burn, severe bleeding, or major trauma Use emergency care now; do not wait for a routine appointment. Time of injury, fall height, seizure length, bleeding amount, first aid given, and medications.
Possible poisoning or medication overdose Call emergency services or poison-control guidance quickly. Substance name, amount, time taken, package, child’s weight, and symptoms.
Fever with stiff neck, dehydration, repeated vomiting, severe abdominal pain, or worsening symptoms Seek urgent medical advice or emergency care based on severity. Temperature, last fluids, urine output, rash, pain location, and underlying conditions.
Mental health crisis or immediate safety risk Call 911, local crisis services, or go to emergency care if the child may be in danger. Current behavior, safety concern, medications, substance exposure, and trusted adult contact.
Non-emergency pediatric concern Contact the child’s pediatrician, specialist, or CAMC scheduling route. Referral, records, insurance card, symptom timeline, and prior testing.
Do not use portal messaging for emergencies: CAMC PatientLink guidance says not to use portal messaging for urgent or emergent issues. Use the physician’s office, emergency department, or 911 depending on severity.

Appointments, registration, and pre-admission testing

For outpatient services, testing, or pre-admission needs, CAMC asks patients to have appointment and insurance information ready.

Confirm the correct service. Decide whether the visit is emergency care, pediatric specialty care, maternity care, radiology, surgery, lab work, inpatient admission, or outpatient testing.
Call Central Scheduling when needed. Use 304-388-9677 or 800-348-9677 for outpatient registration, pre-admission testing, or pre-admission support.
Have the required information ready. CAMC’s visit-preparation page says to have appointment date and time, physician name, insurance card, and physician’s order available when calling.
Ask about insurance requirements. Contact your insurance company before admission or outpatient care to ask whether referrals, prior authorization, network rules, or special requirements apply.
Ask about arrival instructions. Confirm entrance, parking, registration desk, fasting, medicine holds, ID, guardian consent, and whether the child or patient needs labs before the visit.
Use emergency care for unstable symptoms. Do not wait for scheduling if a child, pregnant patient, or patient has symptoms that may be dangerous.

Important departments inside Women and Children’s Hospital

CAMC’s department page helps families identify the right unit before calling, visiting, or requesting records.

Department CAMC-listed detail Use it for
Emergency Room Phone 304-388-2600; hours listed as 24 hours. Neonatal, pediatric, adolescent, adult, and gynecology/obstetric emergency needs based on the hospital’s department description.
Radiology / Medical Imaging CAMC describes pediatric-specific technology, low-dose radiation focus, radiography, fluoroscopy, CT, and MRI capabilities. Imaging ordered by a provider, emergency imaging, surgery workups, and specialty diagnosis support.
Pediatrics 30-bed department on the 5th floor; phone 304-388-2585; visiting hours listed as 9 a.m. to 9 p.m. Pediatric inpatient stays, family-centered care, and care for acutely or chronically ill children.
PICU / PTCU Nine private patient rooms on the 4th floor; phone 304-388-2450; visiting hours listed as 9 a.m. to 9 p.m. Critically ill children, intensive monitoring, transitional care, and medical/surgical pediatric problems.
PACU Post-anesthesia recovery; phone 304-388-2263; hours listed as 7:30 a.m. to 5:30 p.m. Monday-Friday. Recovery after surgical, invasive, or non-invasive procedures requiring anesthesia.
Surgery / OR Six operating rooms; phone 304-388-2278; hours listed as 7:30 a.m. to 5 p.m. Pediatric surgery, pre-op holding, intraoperative care, procedure arrival, and post-op coordination.

Maternity, high-risk obstetrics, Family Resource Center, and NICU

CAMC Women and Children’s Hospital is a major maternity and newborn-care destination for families in West Virginia.

Birth and women’s services

CAMC lists obstetric services, high-risk maternal-fetal medicine, and a full range of gynecologic services at Women and Children’s Hospital.

More than 2,000 births yearly

The hospital’s location page states that more than 2,000 babies are born there each year, including many high-risk births.

Level III NICU

CAMC describes its NICU as providing critical resources for premature babies and other newborns who need intensive care.

Family Resource Center

The Family Resource Center provides parenthood education, breastfeeding and baby-care classes, child safety education, and guided tours of labor/delivery/recovery and mother/baby units.

Pregnancy warning: For severe bleeding, severe abdominal pain, high blood pressure symptoms, decreased fetal movement, seizure, chest pain, trouble breathing, or possible labor emergency, call 911 or seek emergency obstetric care.

Pediatric inpatient care, PICU, and family-centered support

CAMC describes pediatric inpatient and intensive-care services with pediatric physicians, residents, nurses, respiratory therapy, pharmacy, nutrition, physical therapy, and child life support.

Pediatric floor
The pediatrics department is listed as a 30-bed department on the 5th floor, caring for acutely or chronically ill children from neonates through age 17, and older chronically ill children still followed by a pediatrician or specialist.
PICU / PTCU
The Pediatric Intensive/Transitional Care Unit provides intensive and transitional monitoring for critically ill children with medical or surgical problems.
PICU location
The PICU/PTCU is listed on the 4th floor and consists of nine private patient rooms.
Care model
Dedicated pediatric nurses and pediatric intensivists work with residents, respiratory therapy, pharmacy, nutrition services, physical therapy, and child life.
Family question
Ask the nurse who gives daily updates, what the child must do before transfer or discharge, and what warning signs matter after going home.

Pediatric specialties and child-focused services

CAMC lists more than 30 pediatric specialties, with in-house pediatric residents, pediatric anesthesiologists, and neonatologists available around the clock for emergencies.

Cardiology

Pediatric cardiology helps evaluate and treat heart concerns in children, including testing, diagnosis, referral coordination, and ongoing follow-up.

Critical care

Pediatric critical care supports children with serious medical or surgical problems requiring intensive monitoring and coordinated specialty care.

Endocrinology

Pediatric endocrinology may help with diabetes, growth, thyroid, puberty, hormones, and other endocrine disorders.

Gastroenterology

Pediatric GI care may support abdominal pain, reflux, feeding problems, constipation, inflammatory bowel disease, and liver concerns.

Hematology / oncology

CAMC offers pediatric cancer and blood-disorder care for children who need specialty treatment, infusion services, or repeated blood work.

Neurology and psychology

Children may be routed for seizure, headache, developmental, behavioral, mental-health, or neurodevelopmental evaluation depending on the concern.

Pulmonology

Pediatric pulmonary care may support asthma, chronic cough, cystic fibrosis, breathing disorders, and follow-up after serious respiratory illness.

Surgery and anesthesia

CAMC lists pediatric surgery services and in-house pediatric anesthesiology support for urgent and scheduled care needs.

Medical records, release forms, and child record requests

CAMC provides electronic and manual record-request routes. Legal representatives must sign and may need to show proof of authority.

Choose the record type. Examples include discharge summary, clinic note, operative report, ER record, radiology report, lab result, immunization record, medication list, billing record, or birth-related record.
Use electronic request when available. CAMC says electronic medical-record requests provide the quickest turnaround and may require uploaded identification documents.
Use manual authorization when needed. For paper copies or CDs, print and complete the appropriate authorization form, then mail, email, or fax it according to the form instructions.
Include legal-representative proof. If a parent, guardian, medical power of attorney, or other representative signs, CAMC says proof of authority may be required.
Call records support. For CAMC location records, call 304-388-1308 during listed records-office hours, or use PatientLink for many view-only needs.
Record request tip: Provide patient full legal name, date of birth, dates of service, hospital location, department, exact records needed, recipient name, recipient fax/email/mail address, and whether records are for continued care, school, insurance, legal, or personal use.

Billing, insurance, estimates, and payment questions

Hospital billing can include separate facility, physician, lab, imaging, anesthesia, pharmacy, emergency, and specialist charges.

Billing need Best action What to ask
General bill question Call CAMC patient financial services at 304-388-7530. Account number, date of service, insurance processing, payment plan, itemized bill, and financial assistance.
Women and Children’s financial counselor Call 304-388-2729. Eligibility for help, Medicaid or coverage options, payment arrangements, and documents needed.
Insurance verification Contact insurance before scheduled care and confirm CAMC registration has current information. Network status, referral, prior authorization, deductible, copay, coinsurance, newborn coverage, and specialist billing.
Estimate Use CAMC’s pricing/estimate resources or call financial services. Facility charge, physician charge, anesthesia, imaging, lab, pathology, pharmacy, and uninsured or financial-aid discounts.
Online bill pay Use CAMC’s official online bill pay page or cashier/registration payment options. Correct account, payment plan, receipt, and whether multiple bills may arrive separately.
Billing caution: A scheduled test or procedure may require prior authorization. A hospital estimate is not always the final bill because insurance adjustments, patient-specific needs, emergency care, and financial assistance may change the amount owed.

Financial assistance and uninsured patient help

CAMC’s financial-assistance resources explain help for eligible patients receiving emergency or medically necessary care.

Financial assistance policy

CAMC states that eligible patients may receive partially or fully discounted emergency or medically necessary healthcare services through the financial-assistance program.

Income-based free care

CAMC’s billing FAQ says families may qualify for free care if family income is equal to or less than 200 percent of the federal poverty level.

Uninsured discount

The billing FAQ says CAMC offers a 20 percent discount to uninsured patients regardless of income, with details available through patient financial services.

Coverage help

CAMC says it may help patients obtain health coverage through Medicaid and other government programs.

Financial help script: “I have a CAMC Women and Children’s Hospital bill for date of service ____. I need to ask about financial assistance, Medicaid help, uninsured discount, and a payment plan. What documents should I submit?”

Parking, directions, and arrival planning

Use the hospital address for GPS, then follow CAMC signage for Women and Children’s Hospital, emergency care, registration, and visitor parking.

Hospital GPS address
800 Pennsylvania Ave, Charleston, WV 25302.
Parking page
Use CAMC’s official parking-information page before visiting because construction, signage, and accessible parking routes may change.
Emergency arrival
For a serious child or maternity emergency, follow emergency entrance signs and do not delay care to search for routine visitor parking.
Registration arrival
For scheduled outpatient testing, have the appointment time, physician name, insurance card, and physician order ready.
Accessibility
Ask the provider’s office or hospital staff about accessible parking, drop-off, wheelchairs, and wayfinding before arrival.

Visitor rules, visiting hours, and family safety

CAMC visitor information says visiting hours vary by department, and intensive-care units often have shorter visiting hours than medical/surgical units.

Visitor topic What to know Best action
General visiting hours CAMC’s prepare-for-visit page says visitors are generally allowed 9 a.m. to 9 p.m. in most departments, not including a care partner. Confirm the exact unit’s visitor policy before driving.
Children visiting CAMC says children under 14 may not visit a patient care area, except siblings in postpartum care areas. Ask the unit before bringing children, especially to ICU, ER, surgery, or isolation areas.
Pediatrics unit The pediatrics department page lists visiting hours as 9 a.m. to 9 p.m. Ask the nurse about parent/caregiver presence, overnight rules, and infection restrictions.
PICU / PTCU The PICU/PTCU page lists visiting hours as 9 a.m. to 9 p.m. Confirm bedside rules, care partner access, and handoff times before arriving.
Sick visitors Hospitals may restrict visitors with fever, cough, vomiting, diarrhea, rash, or recent infectious exposure. Call the unit if a visitor is sick or recently exposed.
Visitor policy warning: Rules may change for infection control, NICU, PICU, maternity, emergency department, surgery, isolation rooms, and patient-specific safety. Confirm current rules directly with CAMC.

Dining, gift shop, lodging, and family resources

Families traveling to Charleston may need meals, lodging, and support services during long appointments or hospital stays.

Cafeteria

CAMC’s dining page lists the Women and Children’s cafeteria on the first floor beside the elevators, with weekday and weekend hours posted online.

Outtakes Café

Outtakes Café is listed in the main lobby with sandwiches, snacks, drinks, coffee, desserts, and small gift items.

Ronald McDonald House

CAMC’s lodging page says Charleston Ronald McDonald House offers a place for out-of-area families to stay when their child is a patient at CAMC Women and Children’s Hospital, with referral required.

Family Resource Center

The CAMC Family Resource Center provides short-term counseling, family-based health education, parenthood classes, and guided maternity-unit tours.

Checklist before visiting CAMC Women’s and Children’s Hospital

Use this list for pediatric ER visits, maternity care, scheduled testing, surgery, specialty appointments, and inpatient admission.

Bring / prepare Why it helps Extra note
Patient legal name and date of birth Needed for registration, records, insurance, portal, lab, imaging, and billing. Use the same name shown on insurance and referral documents.
Insurance card and photo ID Needed for registration, eligibility checks, estimates, and prior authorization. Ask your insurer about referral and network rules before scheduled care.
Physician order or referral Scheduled testing, specialty appointments, and pre-admission services may require an order. Have the ordering physician’s name and appointment date ready.
Medication and allergy list Helps prevent duplicate therapy, reactions, and unsafe combinations. Include dose, timing, pharmacy, supplements, inhalers, and last dose.
Prior records and imaging Specialists, ER doctors, and surgeons may need outside labs, imaging, discharge summaries, and clinic notes. Ask whether to bring a disc, printed report, portal screenshot, or official transfer.
Guardian or consent documents Consent, records, billing, and proxy access may require proof of legal authority. Bring custody, guardianship, medical power of attorney, or foster/agency paperwork when relevant.
Comfort and practical items Hospital visits can be long and stressful. Bring charger, glasses, hearing aids, formula, feeding supplies, comfort item, jacket, and a written question list.

CAMC Women’s and Children’s Hospital map and directions

Use this map for general directions to the hospital. Follow emergency signage for urgent care and CAMC instructions for department-specific arrival.

CAMC Women’s and Children’s Hospital
800 Pennsylvania Ave
Charleston, WV 25302
Main phone: 304-388-5432
Emergency Room: 304-388-2600

For scheduled care, confirm the department, registration desk, parking route, and arrival time before leaving. For life-threatening symptoms, call 911.

Official source checklist for this CAMC Women’s and Children’s Hospital guide

Use these official CAMC pages for final verification because hours, visitor rules, billing processes, portal details, phone numbers, and parking routes can change.

Official source What it verifies When to use it
CAMC Women and Children’s Hospital Address, main phone, 24-hour location hours, service overview, NICU/PICU statements, and hospital links. Use first for basic location and official hospital information.
Pediatric Emergency Medicine 24/7/365 pediatric emergency availability and neonatal, pediatric, and adolescent urgent/emergent scope. Use for pediatric ER questions and emergency-care planning.
Women and Children’s Hospital Departments ER, radiology, pediatrics, PICU/PTCU, PACU, surgery, department phones, hours, and visiting-hour notes. Use when calling a department or planning an inpatient or procedure visit.
Pediatric Specialties Pediatric specialty breadth, in-house pediatric residents, anesthesiologists, neonatologists, child life, and Family Resource Center notes. Use before specialist referrals and pediatric clinic scheduling.
Prepare for Your Visit Central Scheduling numbers, registration information, insurance preparation, admission belongings, room notes, and general visitor timing. Use before scheduled testing, pre-admission, outpatient visits, and hospital admission.
Medical Records Electronic request route, manual authorization forms, release methods, legal representative signing, and record-office phone. Use for copies, transfers, school forms, insurance, specialists, and personal records.
PatientLink Portal enrollment, portal features, support number, invitation validity, proxy access links, and urgent-message warning. Use for portal access, test results, visit summaries, immunizations, and password help.
Billing FAQ Billing customer-service number, payment arrangements, uninsured discount, free-care income note, and Women and Children’s financial counselor phone. Use for bills, payment plans, uninsured questions, and financial counselor contact.
Financial Assistance Financial-assistance policy summary for eligible emergency or medically necessary care. Use before applying for financial aid or discussing medical-bill support.
Visitor Information Visitor information, directions, parking, lodging, dining, gift shop, visitor policy, and CAMCgo app links. Use before visiting a patient or traveling from outside Charleston.
Independent guide notice: This website is not CAMC, Vandalia Health, a medical provider, an insurer, a billing office, or an emergency service. Always verify medical advice, visitor rules, prices, insurance, records, and emergency instructions directly with CAMC or a licensed clinician.

CAMC Women’s and Children’s Hospital FAQs

Common questions families ask before calling, visiting, using the pediatric ER, requesting records, using PatientLink, or handling billing.

1. What is the address of CAMC Women’s and Children’s Hospital?
CAMC Women’s and Children’s Hospital is located at 800 Pennsylvania Ave, Charleston, WV 25302, United States.
2. What is the main phone number for CAMC Women’s and Children’s Hospital?
The main phone number listed by CAMC for Women and Children’s Hospital is 304-388-5432.
3. Is CAMC Women’s and Children’s Hospital open 24 hours?
The official CAMC location page lists CAMC Women and Children’s Hospital as open Sunday to Saturday, 24 hours. Department hours and visitor rules may vary, so confirm before traveling.
4. Does CAMC Women’s and Children’s Hospital have a pediatric emergency department?
Yes. CAMC lists pediatric emergency medicine at Women and Children’s Hospital as available 24/7/365 for neonatal, pediatric, and adolescent patients with urgent and emergent needs. Call 911 for life-threatening emergencies.
5. What is the emergency room phone number at CAMC Women’s and Children’s Hospital?
The Women and Children’s Hospital department page lists the Emergency Room phone as 304-388-2600. Use 911 for immediate life-threatening emergencies.
6. Does CAMC Women’s and Children’s Hospital have a NICU?
Yes. CAMC describes Women and Children’s Hospital as home to the region’s largest and busiest Level III neonatal intensive care unit for premature babies and newborns who need intensive care.
7. Does CAMC Women’s and Children’s Hospital have a PICU?
Yes. CAMC lists a Level I pediatric intensive care unit and describes the PICU/PTCU as a nine-room unit on the 4th floor for critically ill children with medical or surgical problems.
8. How do I request medical records from CAMC Women’s and Children’s Hospital?
Use CAMC’s medical-record request page for electronic requests or manual authorization forms. For CAMC location records questions, call 304-388-1308. Legal representatives may need proof that they can sign for the patient.
9. What is CAMC PatientLink?
PatientLink is CAMC’s free and secure patient portal. It can show many care records, test results, medication lists, allergies, immunizations, visit summaries, and health information. PatientLink support is available at 877-621-8014.
10. Who do I call for CAMC Women’s and Children’s Hospital billing help?
For CAMC hospital billing questions, call 304-388-7530. CAMC also lists a Women and Children’s Hospital financial counselor at 304-388-2729 for financial counseling questions.