Camc General Hospital: Address, Phone & Patient Info

by
Hospital Guide · Charleston WV · Address, Phone & Patient Info

CAMC General Hospital address, phone, emergency care, trauma services, parking, patient portal, medical records, billing, visiting info, and map

CAMC General Hospital is located at 501 Morris St., Charleston, WV 25301. The official hospital phone number is 304-388-5432, and the location page lists the hospital as open 24 hours, seven days a week.

Use this guide to find the correct contact route for emergency care, trauma services, patient rooms, visitor planning, parking, PatientLink portal access, medical records, billing, financial assistance, cafeteria details, and directions before you arrive.

501 Morris St. Charleston, WV 25301 Phone: 304-388-5432 Open 24 Hours Trauma & Stroke Services
Call CAMC General Official Location Page PatientLink Portal Map & Parking
Medical emergency? If symptoms may be life-threatening, call 911 or go to the nearest emergency department. Do not wait for an email response, portal message, billing call, or online form when someone has chest pain, stroke symptoms, severe trauma, trouble breathing, major bleeding, loss of consciousness, poisoning, or another emergency.
Hospital address 501 Morris St.

Charleston, WV 25301. Use the map section for directions and parking notes before arrival.

Main phone 304-388-5432

Use for hospital location, patient routing, departments, and general information.

Hospital access Open 24 hours

The official location page lists Sunday through Saturday as open 24 hours.

Known for Trauma center

General Hospital is identified by CAMC as home to its highest-level Trauma Center.

Patient portal PatientLink

Use CAMC PatientLink for electronic access to many records and care-related documents.

Parking Free parking

CAMC states parking is free at CAMC facilities; valet may be available for a fee during regular business hours.

CAMC General Hospital overview

A practical patient and visitor guide for finding the hospital, calling the right number, preparing for care, using the portal, requesting records, and planning your visit.

CAMC General Hospital is part of Vandalia Health CAMC in Charleston, West Virginia. The official CAMC location page describes General Hospital as a major care site for trauma, stroke, medical rehabilitation, neurosciences, sleep care, orthopedic trauma, kidney transplant services, behavioral medicine, psychiatry, urology, and physical and occupational therapies.

Because CAMC has multiple Charleston-area facilities, patients should confirm the exact hospital, department, entrance, appointment location, and parking route before traveling. A test, clinic visit, surgery, specialist appointment, emergency visit, or inpatient admission may not all use the same entrance or department.

Last reviewed: September 17, 2026. Hospital hours, visitor rules, parking access, provider participation, cafeteria hours, billing rules, and department locations can change. Confirm time-sensitive details with CAMC before traveling.

CAMC General Hospital address, phone, and key contact points

Use the main hospital number for general routing, then ask for the exact department, unit, clinic, registration area, or service line you need.

Contact need Details Best use
Hospital address 501 Morris St., Charleston, WV 25301 Directions, rideshare, parking planning, patient drop-off, and hospital campus confirmation.
Main phone 304-388-5432 General hospital information, department routing, patient information, and campus questions.
Billing and Financial Services 304-388-7530 Bill questions, price estimate routing, payment plans, and financial-service questions.
PatientLink support 877-621-8014 Portal login help, technical support, and electronic record access support.
Medical records CAMC Medical Records page Record release forms, provider transfers, pickup ID requirements, and record-request instructions.
Patient Experience 304-388-2005 Complaints, grievances, or unresolved care-experience concerns.
Privacy reminder: Do not put Social Security numbers, diagnosis details, medical record numbers, test results, insurance IDs, or sensitive health information into a general contact form unless CAMC specifically provides a secure process for that purpose.

Emergency care, trauma, stroke, and when to call 911

CAMC General Hospital is a major emergency and trauma destination, but patients should still use 911 for immediate life-threatening emergencies.

Emergency department

Use the emergency department for serious illness, injury, sudden symptoms, and urgent conditions that cannot wait for an outpatient appointment.

Level I trauma care

CAMC states that General Hospital is staffed and equipped to care for major trauma patients 24 hours a day, seven days a week.

Stroke symptoms

Call 911 for face drooping, arm weakness, speech trouble, sudden confusion, sudden vision changes, severe headache, or sudden balance problems.

Do not drive if unsafe

For chest pain, stroke symptoms, severe trauma, trouble breathing, fainting, major bleeding, or altered mental status, emergency transport may be safer than private vehicle travel.

Emergency rule: Hospital directories are not triage tools. If a person may be in immediate danger, call 911 now.

Major services at CAMC General Hospital

The official location page highlights several specialty services located at or associated with General Hospital.

Trauma services

General Hospital is identified by CAMC as home to its highest-level Trauma Center, with trauma staff caring for thousands of patients each year.

Stroke care

CAMC lists General Hospital as home to a nationally accredited Stroke Center.

Medical rehabilitation

The hospital is listed as home to a nationally accredited Medical Rehabilitation Center.

Neurosciences

General Hospital includes a Neurosciences Center and supports neurosurgery and neuro-focused inpatient care.

Kidney transplant

CAMC identifies General Hospital as home to southern West Virginia’s only Kidney Transplant Center, affiliated with Cleveland Clinic.

Orthopedic trauma

Orthopedic trauma services are listed among the General Hospital service strengths.

Sleep center

CAMC describes General Hospital as home to Charleston’s accredited Sleep Center.

Behavioral medicine and psychiatry

The location page lists behavioral medicine and psychiatry services among General Hospital offerings.

Department and unit lookup at General Hospital

Department-level pages can help visitors and patients find the correct phone number, care area, waiting room, or unit before calling the main switchboard.

Need Best page or route What to ask
Patient room or unit Main hospital phone or department page “Which unit is the patient on, what are the visiting rules, and which entrance should I use?”
Imaging or radiology location Ordering provider, registration, or department listing “Where should I park and check in for this exact imaging appointment?”
Surgery or procedure Surgeon’s office and CAMC registration instructions “What arrival time, fasting rule, escort rule, and check-in area apply?”
Rehabilitation services General Hospital department information or referring provider “Is this inpatient rehab, outpatient therapy, physical therapy, or occupational therapy?”
Behavioral medicine or psychiatry Provider referral, department contact, or emergency route if crisis “Is this an outpatient appointment, inpatient unit, emergency evaluation, or referral-only service?”
Kidney transplant or specialty clinic Specialty office and hospital department instructions “Which clinic, pavilion, lab, imaging area, or hospital entrance should I use?”
Department call script: “I have an appointment at CAMC General Hospital. The department is ____. My appointment time is ____. Which entrance, parking area, registration desk, and floor should I use?”

Before you go to CAMC General Hospital

Scheduled appointments, admissions, procedures, imaging, and emergency visits all have different preparation needs.

Confirm the exact location. CAMC has multiple hospitals and clinics. Confirm that your appointment, surgery, test, or visit is at General Hospital, not Memorial, Women and Children’s, Cancer Center, Teays Valley, or another CAMC location.
Confirm arrival time and check-in area. Ask whether you should report to the main lobby, emergency department, Patient Access Center, a clinic office, a diagnostic area, or a procedure waiting area.
Bring identification and insurance information. Bring photo ID, insurance card, referral, authorization, medication list, allergy list, emergency contact, and any instructions from your provider.
Review fasting and medication instructions. For surgery, imaging, anesthesia, contrast tests, or procedures, ask what to eat or drink, which medications to take, and whether a driver is required.
Check parking and construction notices. Recheck parking guidance because the Hodges lot across from General Hospital has been posted as closed for construction while garage parking remains available.
Use PatientLink when appropriate. PatientLink can help with many electronic records and care documents, but urgent medical questions should be handled by phone, clinic instructions, or emergency care.
Ask billing questions before scheduled care. For planned services, call billing or use CAMC price-transparency and estimate resources to understand possible costs, insurance rules, and financial-assistance options.

Registration, admission, and outpatient check-in

Registration confirms identity, insurance, appointment information, and the department receiving the patient.

Bring
Photo ID, insurance card, physician order if given, referral or authorization, medication list, allergy list, emergency contact, and payment method for required balances.
Ask first
“Where do I check in for this department?” Some services use the main lobby, while others may use a clinic, pavilion, emergency department, or separate procedural area.
Insurance
CAMC advises patients preparing for a visit to contact their insurance company to determine whether special requirements apply before services.
Room type
CAMC preparation guidance notes private and semi-private rooms may be used. Ask the care team what applies to your admission.
Children visiting
CAMC preparation guidance says children under 14 may not visit a patient care area except siblings in postpartum care areas. Confirm current rules before bringing children.

Medical records, release forms, identity proof, and provider transfers

Use CAMC Medical Records when you need official copies, records sent to another provider, or documentation beyond what appears in PatientLink.

Record need What to request Why it matters
Records sent to another doctor Provider name, address, phone, fax number, and specific records needed. CAMC asks for provider contact details when sending information to another physician or provider.
Personal copy Discharge summary, test results, imaging reports, operative report, emergency record, clinic notes, or billing records as needed. A focused request is usually easier to process than “everything.”
In-person pickup Ask what ID and authorization documents are required. CAMC says proof of identity is required when picking up medical records in person.
Portal access Use PatientLink for many documents and results related to your care. The portal may be faster for routine record review.
Proxy access Use the proxy-access process and forms if you need access for a child, dependent, or another adult. Medical privacy rules require authorization before another person can access protected records.
Legal, school, employer, disability, or insurance use Ask whether the record must be certified, itemized, signed, dated, or sent directly to the requesting organization. Different organizations may reject informal portal screenshots.
Record request script: “I was treated at CAMC General Hospital on ____. I need ____ records for ____. Please tell me which release form to use, whether ID is required, whether fees apply, and whether the records can be sent directly to ____.”

Billing, insurance, price transparency, estimates, and separate bills

Hospital billing can involve facility charges, provider charges, insurance adjustments, deductibles, copays, coinsurance, and separate bills from non-CAMC providers.

Billing question Where to start What to ask
I need to pay a CAMC bill CAMC online bill pay page Confirm account number, guarantor, date of service, payment options, and whether other provider bills are separate.
I need an estimate Price Transparency page or Billing and Financial Services at 304-388-7530 Ask for an estimate based on procedure, location, insurance, deductible, and expected services.
I am uninsured or not using insurance Good Faith Estimate and financial-assistance pages Ask whether a Good Faith Estimate, financial assistance, uninsured discount, or payment plan may apply.
My insurance may be out of network Insurance information and non-contracted-plan guidance Ask whether CAMC, the facility, and each provider involved are in network for your plan.
I received multiple bills Billing FAQ and your insurance Explanation of Benefits Ask which bill is CAMC facility billing and which bills are from physicians, surgeons, anesthesiologists, radiologists, labs, or other providers.
The price-transparency file does not match my bill Price Transparency page and Billing and Financial Services Ask how your exact services, insurance, financial assistance, discounts, and separate provider charges affected the total.
Pricing note: CAMC states that price-transparency data is not a contract or guarantee of actual patient cost and may not include all insurance adjustments, patient-specific adjustments, financial assistance, uninsured discounts, or separate provider bills.

Financial assistance and payment help

CAMC publishes financial-assistance information for eligible patients who need help with emergency or other medically necessary care billed by CAMC.

Start with the billing and financial assistance page. Review CAMC’s bill pay, insurance, financial assistance, price transparency, and FAQ links before sending payment or assuming a balance is final.
Ask whether the service is billed by CAMC. Financial-assistance policies may apply to eligible CAMC-billed services, while some doctors or providers may bill separately.
Gather required documents. You may need identification, household or income information, insurance details, bills, statements, and any documents requested by Patient Financial Services.
Ask about a payment plan. CAMC billing FAQs state the hospital can help set up a reasonable schedule of monthly payments for a hospital bill.
Keep copies of everything. Save applications, approval letters, denial letters, payment confirmations, account numbers, and insurance Explanation of Benefits documents.
Financial-help caution: Financial assistance, estimates, and payment plans are case-specific. Contact CAMC Patient Financial Services for your exact account, insurance, and service date.

Visitor information, visiting hours, Wi-Fi, and patient-location checks

Visitor rules vary by department and patient condition, so confirm the exact unit before traveling.

Before visiting
Use the location directory or call the hospital to confirm where the patient is receiving care and whether visitors are allowed at that time.
Unit rules
CAMC says visiting hours vary by department and that intensive care units generally have shorter visiting hours than medical/surgical units.
Visitor conduct
CAMC’s visitation policy and visitor code of conduct set behavior standards and allow access limits when safety, security, or care is affected.
Children
CAMC preparation guidance says children under 14 may not visit patient care areas, with an exception for siblings in postpartum care areas. Recheck current policy before bringing children.
Free Wi-Fi
CAMC visitor information says patients and visitors can select the CAMC Guest network for free Wi-Fi access.
Out-of-town visitors
Use CAMC visitor pages for lodging, dining, parking, and local amenity information before making travel plans.
Visitor call script: “I want to visit a patient at CAMC General Hospital. What unit are they on, what are today’s visiting hours, how many visitors are allowed, and which entrance should I use?”

Parking, valet, construction notice, and arrival planning

Parking guidance is especially important at General Hospital because construction can change the best route.

Parking topic Current public guidance What to do before arrival
Free parking CAMC states parking is free at all CAMC facilities. Confirm the nearest garage or lot for your department before driving.
Valet parking CAMC states valet parking is available at the main entrances of CAMC General and CAMC Memorial during regular business hours for a $7 fee. Ask whether valet is operating on your visit day, especially for early, late, weekend, or holiday visits.
Hodges lot closure CAMC says the Hodges parking lot at Morris and Washington across from General Hospital is closed for construction. Use garage parking and posted directional signage unless CAMC posts a newer instruction.
Accessible parking CAMC says safe, accessible parking remains available in the parking garage while construction is underway. Call the provider’s office if mobility, wheelchair, oxygen, or drop-off support is needed.
Emergency arrival Emergency transport and emergency department routing may differ from scheduled outpatient parking. For immediate emergencies, call 911 instead of planning a normal parking route.

Dining, cafeteria, Outtakes Café, vending, and gift options

Dining options help families plan long visits, but hours can change during holidays, construction, staffing changes, or special operations.

General Hospital cafeteria

CAMC says the cafeteria is in the basement below the main lobby and offers entrees, soups, pizza, sandwiches, salads, and daily specials.

Cafeteria hours

The dining page lists weekday hours as 6:15 a.m. to 7:30 p.m. and weekend hours as 6:15 a.m. to 9:30 a.m. and 10:45 a.m. to 7:30 p.m.

Outtakes Café

CAMC says Outtakes Café is in the main lobby with sandwiches, snacks, fruit, salads, drinks, coffee, specialty coffees, desserts, and limited gift items.

Gift and vending options

CAMC visitor dining information mentions gift options and a vending machine in the main lobby behind the information desk with fresh flower arrangements.

CAMC General Hospital pharmacy and discharge prescription planning

Prescription pickup can be important after discharge, surgery, emergency treatment, or specialty care.

Hospital pharmacy
CAMC lists a General Hospital pharmacy location and pharmacy services information online.
Public hours
CAMC pharmacy-services guidance lists General Hospital pharmacy hours as Monday through Friday, 7:30 a.m. to 5:00 p.m. Verify current hours before relying on pickup.
Discharge meds
Before leaving the hospital, ask whether prescriptions are sent to the CAMC pharmacy, your preferred pharmacy, or another pharmacy.
Insurance
Ask whether your prescription insurance is accepted and whether any prior authorization is needed.
Safety
Ask the nurse, doctor, or pharmacist how to take new medicines, what side effects to watch for, and what to avoid.

Patient complaints, grievances, and experience concerns

Start with the care team when possible, then use CAMC’s complaint and grievance route if the issue is not resolved.

Speak with the unit or department first. Many concerns can be handled by the nurse, charge nurse, manager, physician, registration team, billing team, or department leader.
Document the issue clearly. Write down the patient name, date, location, department, staff role if known, account or visit number if relevant, and what resolution is requested.
Contact Patient Experience if unresolved. CAMC complaint guidance lists Patient Experience at 304-388-2005 and patientexperience@vandaliahealth.org.
Use outside complaint routes when appropriate. CAMC’s complaint page lists DNV Healthcare contact information when concerns cannot be resolved through management staff.
Urgent safety issue? If there is an immediate safety, neglect, abuse, mental-health crisis, or medical emergency concern, use emergency channels and on-site staff immediately rather than waiting for an email reply.

CAMC General Hospital map and directions

The map points to the official hospital address at 501 Morris Street in Charleston. Recheck parking guidance before travel because construction can change the best route.

CAMC General Hospital

501 Morris St.
Charleston, WV 25301
Main phone: 304-388-5432

Use for general directions only. Confirm your department, entrance, parking garage, valet availability, and construction routing with CAMC before driving.

Arrival checklist

  • Confirm hospital campus and department.
  • Ask where to park and which entrance to use.
  • Bring photo ID, insurance card, medication list, and appointment instructions.
  • Ask whether a driver is needed after anesthesia, sedation, or procedures.
  • Call the unit before visiting an inpatient.
  • Use 911 for emergencies instead of normal arrival planning.

Source checklist used for this CAMC General Hospital guide

Use these official CAMC pages to verify details before calling, driving, visiting, requesting records, paying a bill, or relying on a schedule.

Source What it confirms When to recheck
CAMC General Hospital location page Address, phone, open-hours listing, trauma, stroke, rehabilitation, neurosciences, sleep, transplant, orthopedic trauma, and other hospital services. Before publishing address, phone, hours, or service highlights.
General Hospital departments Department-level information, visiting-hour notes, phone numbers, and unit details where posted. Before advising patients to call a specific department or unit.
Emergency Medicine CAMC emergency department network and General Hospital Level I trauma care description. Before describing emergency or trauma routing.
Parking information Free parking, General Hospital valet fee, Hodges lot construction closure, garage parking, and accessible parking notice. Before giving parking or arrival instructions.
Visitor information Visitor planning, department-based visiting hours, parking, lodging, dining, amenities, and free Wi-Fi. Before traveling to visit a patient.
Visitation policy and visitor code of conduct General visitor behavior standards and safety-related access limits. Before visiting a patient or bringing children.
Prepare for your visit Scheduling, registration, insurance-preparation guidance, room accommodations, visiting-hour guidance, and child-visitor note. Before scheduled admission, surgery, imaging, or outpatient visits.
PatientLink Patient portal access, portal support number, proxy-access help, and electronic health-record access. Before giving portal instructions or support details.
Medical records Record release instructions, provider-transfer details, identity-proof requirement, and PatientLink record-access note. Before requesting records or advising on release forms.
Price transparency Standard charges, shoppable services, estimate tools, quote phone number, and pricing-disclaimer language. Before discussing cost estimates or price files.
Financial assistance Financial-assistance policy summary for eligible emergency or medically necessary care billed by CAMC. Before advising on financial help.
Complaints and grievances Patient Experience contact and complaint escalation information. Before giving complaint or grievance instructions.
Independent guide notice: This website is not CAMC General Hospital, Vandalia Health, a doctor, an emergency department, an insurer, or a billing office. Use official CAMC sources and clinical staff for final location, medical, emergency, billing, visitor, record, and care decisions.

CAMC General Hospital FAQs

Common questions about CAMC General Hospital address, phone, emergency services, trauma care, patient portal, medical records, billing, parking, visiting, and dining.

1. What is the address of CAMC General Hospital?
CAMC General Hospital is located at 501 Morris St., Charleston, WV 25301.
2. What is CAMC General Hospital’s phone number?
The official main phone number listed for CAMC General Hospital is 304-388-5432.
3. Is CAMC General Hospital open 24 hours?
Yes. CAMC’s official location page lists CAMC General Hospital as open Sunday through Saturday, 24 hours. For department-specific appointments, call ahead because clinic and service hours may differ.
4. Does CAMC General Hospital have an emergency department?
Yes. CAMC General Hospital is part of CAMC’s emergency-care network and is identified by CAMC as a Level I Trauma Center. For immediate life-threatening symptoms, call 911.
5. What services is CAMC General Hospital known for?
CAMC lists General Hospital as home to trauma services, nationally accredited Medical Rehabilitation and Stroke Centers, Neurosciences Center, Facial Surgery Center, Charleston’s accredited Sleep Center, orthopedic trauma services, kidney transplant services, urology, behavioral medicine and psychiatry, and physical and occupational therapies.
6. How do I access my CAMC General Hospital records online?
Use CAMC PatientLink, the hospital’s patient portal, to electronically access many health records and care-related documents. For support, CAMC lists PatientLink help at 877-621-8014.
7. How do I request medical records from CAMC?
Use CAMC’s Medical Records page and release process. CAMC says proof of identity is required for in-person pickup, and you should provide the name, address, phone, and fax number of a provider if records need to be sent to another physician or provider.
8. Is parking free at CAMC General Hospital?
CAMC says parking is free at all CAMC facilities. It also says valet parking is available at the main entrances of CAMC General and CAMC Memorial during regular business hours for a $7 fee. Recheck current parking guidance before arrival.
9. Are visitors allowed at CAMC General Hospital?
CAMC says visiting hours vary by department and patient type, with intensive care units generally having shorter visiting hours than medical/surgical units. Call the patient’s unit before traveling to confirm current visitor rules.
10. Where is the cafeteria at CAMC General Hospital?
CAMC says the General Hospital cafeteria is in the basement below the main lobby. CAMC also lists Outtakes Café in the main lobby and provides cafeteria and dining details on its visitor dining page.