Veterinary Guide · Lake St. Louis MO · Pet Owner Contact
Carter Pet Hospital contact guide for appointments, wellness care, dental care, surgery, emergency referrals, payments, records, and pharmacy help
Carter Pet Hospital is a veterinary hospital in Lake St. Louis, Missouri, located at 9925 Highway N, Lake St. Louis, MO 63367. Pet owners can call or text 636-639-9999 for appointments, visit questions, same-day concerns, pharmacy needs, records, and care guidance.
The hospital lists care for dogs, cats, rabbits, and pocket pets, with services including wellness care, immunizations, dental care, surgery, radiology, pharmacy, internal medicine, pain management, microchipping, nutritional counseling, and laser therapy.
Pet emergency? Call Carter Pet Hospital first during open hours so staff can advise whether your pet should be seen there or sent directly to emergency care. For after-hours emergencies, the hospital lists Veterinary Specialty Services West – Winghaven at 636-244-9004, Veterinary Specialty Services in Ballwin at 636-227-9400, Animal Emergency Clinic in O’Fallon at 636-240-5496, and Associated Veterinary Specialists in Bridgeton at 314-739-1510.
Clinic address
9925 Highway N
Lake St. Louis, MO 63367.
Phone / text
636-639-9999
Use for appointments, questions, same-day concerns, refills, records, and follow-up.
Email
petslovecarter@gmail.com
Use for non-emergency records, administrative questions, and written follow-up.
Hours
Mon–Wed 8–6
Thursday 8–7, Friday 8–5, Saturday 8–1, Sunday closed.
Lunch closure
12–1 pm
Closed for lunch from 12:00–1:00 pm each day except Saturdays.
Pets served
Dogs, cats & small pets
The services page lists dogs, cats, rabbits, and pocket pets.
About Carter Pet Hospital in Lake St. Louis
A practical contact and care-planning guide for local pet owners.
Carter Pet Hospital describes itself as a full-service veterinary facility in Lake St. Louis, Missouri. The hospital provides medical, diagnostic, surgical, wellness, and preventive care for pets, with a team that includes veterinarians, management staff, and support staff.
Use this page before calling, booking, driving in, requesting records, ordering refills, or choosing an after-hours emergency option. Confirm urgent, pricing, doctor-availability, holiday, and appointment details directly with the clinic.
Best first action: Call or text 636-639-9999 if your pet is sick, injured, not eating, vomiting repeatedly, breathing abnormally, bleeding, unable to urinate, having seizures, suddenly weak, or acting very painful.
Official Carter Pet Hospital links and what to do after each opens
Use official pages before relying on map snippets, old business listings, or third-party directories.
Official contact and hours
- Confirm address, phone/text number, fax, email, hours, and lunch closure.
- Call before driving if the visit depends on exact doctor availability.
- Use phone or text for urgent same-day questions.
Veterinary services
- Review wellness, dental, surgery, radiology, pharmacy, pain management, and other services.
- Choose the service closest to your pet’s issue.
- Call first if your pet’s symptoms could be urgent.
New clients
- Review first-visit expectations.
- Call the clinic with questions before the visit.
- Schedule an appointment and send prior medical records when possible.
Make an appointment
- Use online booking for routine requests.
- Call or text for urgent symptoms or same-day needs.
- Watch for confirmation before assuming the appointment is set.
Emergency resources
- Use for after-hours referral options.
- Call the emergency hospital before arrival when possible.
- Bring medication bottles, recent records, and toxin packaging if relevant.
Payment options
- Review accepted payment types and financing resources.
- Ask for an estimate before diagnostics, surgery, dental work, or urgent treatment.
- Confirm current policy because payment is expected when services are rendered.
Online pharmacy
- Use for approved medications, preventives, diets, and pet health products.
- Request refills early so the clinic can review and approve them.
- Call if your pet is out of an important medication.
Pet Health Checker
- Use as an urgency guide for dog or cat symptoms.
- Do not treat it as a diagnosis or treatment plan.
- Call the clinic or emergency hospital if you are concerned.
Carter Pet Hospital contact information and hours
Use the correct contact route for appointments, records, billing, refills, pharmacy questions, and urgent care decisions.
| Contact need | Phone or route | Best use |
|---|---|---|
| Main phone | 636-639-9999 | Appointments, same-day concerns, care questions, refills, records, estimates, and general clinic routing. |
| Text | 636-639-9999 | Non-life-threatening clinic communication when text is appropriate. |
| Fax | 636-639-9998 | Records transfer, vaccine proof, outside vet communication, and administrative documents. |
| petslovecarter@gmail.com | Non-emergency records, admin questions, written follow-up, and invoice or vaccine-certificate requests. | |
| Address | 9925 Highway N, Lake St. Louis, MO 63367 | Appointment arrival, medication pickup, record pickup, and map directions. |
| Regular hours | Mon–Wed 8:00 am–6:00 pm; Thu 8:00 am–7:00 pm; Fri 8:00 am–5:00 pm; Sat 8:00 am–1:00 pm; Sun closed | Plan routine appointments, pickup, and follow-up calls around these times. |
| Lunch closure | 12:00–1:00 pm daily except Saturdays | Avoid arriving for routine pickup or administrative questions during the lunch closure unless staff instructed you. |
Holiday note: Hours can change for holidays, weather, staffing, doctor availability, or special events. Call before visiting if your trip depends on exact open hours.
How to book an appointment at Carter Pet Hospital
Choose phone, text, or online scheduling based on urgency and visit type.
Decide if the visit is routine or urgent.
Routine wellness, vaccines, dental consults, nail trims, microchipping, nutrition visits, and rechecks may fit standard scheduling. Breathing trouble, collapse, seizures, severe pain, toxin exposure, bleeding, repeated vomiting, or inability to urinate needs urgent phone triage.
Call, text, or use online scheduling.
Call or text 636-639-9999 for direct staff guidance. Use the official appointment page for routine requests when available.
Give complete pet details.
Share pet name, species, breed, age, sex, symptoms, appetite, drinking, stool, urination, current medications, vaccine status, and whether another veterinarian has seen the pet recently.
Ask whether the pet should be seen the same day.
If symptoms are changing quickly, ask whether Carter Pet Hospital, urgent care, or an emergency referral is safest.
Send previous records early.
New clients should send vaccine history, lab results, X-rays, medication list, allergy history, surgery notes, and chronic-condition records before the visit.
Arrive safely.
Bring dogs on a secure leash and cats, rabbits, or pocket pets in a safe carrier. Call from the parking area if your pet is contagious, fearful, reactive, or difficult to move.
Best phone script: “My pet is a ____. They are ____ years old. Symptoms started ____. They are eating/drinking ____. Current medications are ____. Do you recommend a regular appointment, same-day visit, urgent care, or emergency hospital?”
Emergency and after-hours pet care near Carter Pet Hospital
Carter Pet Hospital lists nearby emergency resources for after-hours care. Call before arrival when possible.
| Emergency option | Contact | When to use |
|---|---|---|
| Veterinary Specialty Services West – Winghaven | 7770 Winghaven Blvd, O’Fallon, MO 63368 636-244-9004 |
After-hours emergency or specialty referral near the O’Fallon/Lake St. Louis area. |
| Veterinary Specialty Services | 1021 Howard George Dr, Ballwin, MO 63021 636-227-9400 |
Emergency or specialty care when the Ballwin location is the best fit. |
| Animal Emergency Clinic | 334 Fort Zumwalt Square, O’Fallon, MO 63366 636-240-5496 |
After-hours emergency support for urgent pet illness or injury. |
| Associated Veterinary Specialists | 12462 Natural Bridge Rd, Bridgeton, MO 63044 314-739-1510 |
Referral or urgent specialty support when appropriate. |
Go now warning: Difficulty breathing, pale or blue gums, collapse, seizures, heatstroke, major trauma, severe bleeding, toxin ingestion, blocked urination, repeated unproductive vomiting, or extreme pain should not wait for a routine appointment.
Veterinary services at Carter Pet Hospital
The official services page lists medical, diagnostic, surgical, wellness, and preventive care. Call to confirm current doctor availability, pricing, and visit requirements.
| Service area | What it can include | Best time to call |
|---|---|---|
| Immunization and wellness care | Comprehensive physical exams, vaccinations, parasite testing, flea/tick control, heartworm prevention, and age-appropriate screening. | Before vaccines are due, after adoption, before boarding, or when your pet enters a new life stage. |
| Dental care and dental radiographs | Oral exams, dental disease evaluation, dental cleaning planning, radiographs, extractions if needed, and home dental guidance. | For bad breath, chewing pain, loose teeth, drooling, swelling, or pre-anesthesia questions. |
| Surgery | Surgical consults, anesthesia planning, soft-tissue procedures, recovery instructions, pain control, and follow-up. | When your veterinarian recommends surgery or you need an estimate and pre-op requirements. |
| Radiology | Imaging support for injuries, orthopedic concerns, chest or abdominal issues, and diagnostic workups. | For limping, trauma, coughing, vomiting, abdominal pain, or suspected foreign-body ingestion. |
| Internal medicine | Evaluation of chronic or complex conditions involving appetite, digestion, endocrine health, kidney issues, liver values, respiratory symptoms, or senior-pet concerns. | When symptoms last more than a day, return often, or involve weight loss, drinking changes, vomiting, diarrhea, coughing, or weakness. |
| Pain management and laser therapy | Pain-control plans, arthritis support, post-surgery comfort, injury recovery, and laser therapy where appropriate. | For limping, stiffness, senior-pet mobility changes, injury recovery, or post-op comfort questions. |
| Microchipping | Permanent pet identification support. | After adoption, before travel, after moving, or when updating contact details. |
| Nutritional counseling | Diet selection, weight management, life-stage feeding, medical diet discussion, and feeding routines. | For weight change, allergies, GI symptoms, urinary issues, kidney concerns, diabetes, or senior-pet support. |
| Pharmacy | Medication dispensing, preventives, prescription support, refill coordination, and online pharmacy routing. | Before your pet runs out of medication or preventive products. |
| Euthanasia and cremation services | End-of-life guidance, quality-of-life discussion, euthanasia planning, and cremation options. | When a pet’s comfort, mobility, appetite, breathing, pain, or dignity is declining. |
Dogs, cats, rabbits, and pocket pets
Carter Pet Hospital’s services page says the team can care for many types of pets, including dogs, cats, rabbits, and pocket pets.
Dogs and cats
Use routine wellness exams, vaccines, dental care, surgery, diagnostics, parasite prevention, senior care, nutrition, and pharmacy services for ongoing health planning.
Rabbits
Call before booking so staff can confirm visit length and doctor availability. Loss of appetite, drooling, diarrhea, weakness, or abnormal breathing can be urgent.
Pocket pets
Bring housing, diet, bedding, temperature, and symptom details. Small mammals can hide illness and decline quickly.
Transport safely
Use a secure carrier for cats, rabbits, and small pets. Avoid overheating or chilling small animals during travel.
Small-pet caution: A rabbit or pocket pet that stops eating, becomes weak, has breathing changes, or produces abnormal stool should be triaged quickly. Call the clinic or an emergency hospital instead of waiting several days.
New client planning at Carter Pet Hospital
The hospital welcomes new clients and recommends getting in touch with questions before the first visit.
Book the first appointment.
Call, text, or use the official appointment page. Mention whether this is a new client visit, new pet visit, sick visit, wellness exam, or second opinion.
Transfer records before arrival.
Ask your previous veterinarian to send vaccine history, lab results, imaging, medications, allergies, diagnoses, and surgery notes.
Write down your main concerns.
Include symptoms, behavior changes, diet, appetite, water intake, stool, urination, pain signs, itching, coughing, limping, vomiting, or weight change.
Bring safe handling equipment.
Dogs should be leashed. Cats, rabbits, and pocket pets should be in secure carriers.
Ask about estimates.
Before diagnostics, dental treatment, surgery, urgent care, or chronic-disease workups, ask what the estimate includes and what could change.
Pharmacy, online store, and prescription refill tips
Medication refills may require a valid exam, current lab work, doctor approval, and enough time for review.
Clinic pharmacy
Use for medications prescribed by the veterinarian, parasite preventives, and treatment products available through the hospital.
Online pharmacy
Use the clinic-linked online pharmacy for approved refills, preventives, diets, and pet health products.
Refill timing
Request refills before your pet runs out. Some medications require exam updates, lab monitoring, or doctor review.
Urgent medication issue
Call or text the clinic if your pet missed an important medication, is reacting to medication, or is getting worse while taking medication.
Refill request script: “My pet needs a refill of ____. Pet name is ____. Owner name is ____. Current dose is ____. We have ____ doses left. Should I use the clinic pharmacy or online pharmacy?”
Medical records, vaccine certificates, and transfer requests
Good records help with boarding, grooming, travel, insurance, emergency care, specialists, and second opinions.
| Record need | What to ask for | Best route |
|---|---|---|
| Vaccine proof | Rabies certificate, vaccine summary, due dates, and parasite-prevention status if needed. | Call, text, email, or ask at checkout. |
| Specialist or ER transfer | Doctor notes, lab results, radiology reports, medication list, diagnosis, and referral notes. | Ask the clinic to fax or email records directly to the receiving hospital. |
| Pet insurance claim | Detailed invoice, proof of payment, diagnosis, treatment notes, and medical record summary. | Request after the visit or through email if allowed. |
| Complete chart copy | Full chart history, vaccines, labs, radiology, surgery notes, medication list, and doctor notes. | Email petslovecarter@gmail.com or call the clinic. |
Record request script: “I need my pet’s records for ____. Pet name is ____. Owner name is ____. Please include vaccine history, invoices, lab results, radiology reports, medications, and doctor notes if available.”
Payments, estimates, CareCredit, Scratchpay, and pet insurance
Carter Pet Hospital states payment is expected when services are rendered and that the hospital does not bill.
| Payment topic | Clinic guidance to confirm | Pet owner tip |
|---|---|---|
| Cash, checks, debit, and credit cards | The payment page lists cash, checks, debit cards, and credit cards including Visa, Mastercard, Discover, and American Express. | Ask for an itemized receipt and confirm whether the cardholder must be present. |
| Payment timing | Payment is expected when services are rendered. | Ask for an estimate before approving diagnostics, surgery, dental treatment, or urgent care. |
| CareCredit | CareCredit is listed as a pet health and wellness credit card financing option, subject to credit approval. | Apply or confirm available credit before major treatment when possible. |
| Scratchpay | Scratchpay is listed as a patient financing option that lets owners apply from phone or desktop. | Check plan terms before approving treatment. |
| Pet insurance | The payment page links pet insurance resources such as Trupanion, Pets Best, and Nationwide. | Most pet insurance reimburses owners after payment. Check deductible, exclusions, waiting periods, and claim documents. |
Estimate note: Veterinary estimates can change if exam findings, lab results, dental extractions, anesthesia needs, medications, hospitalization, or complications change the treatment plan.
What to bring to Carter Pet Hospital
Bring the right items so the veterinary team can make faster and safer decisions.
For dogs
- Secure leash or harness
- Vaccine history
- Medication bottles or photos
- Food brand and treats
- Stool sample if requested
For cats
- Secure carrier
- Previous medical records
- Medication list
- Diet and litter changes
- Notes about appetite, urination, and hiding
For rabbits and pocket pets
- Safe carrier
- Diet and bedding details
- Photos of housing
- Stool or droppings notes
- Temperature and handling concerns
For surgery or dental care
- Fasting instructions
- Pre-op estimate
- Medication instructions
- Pickup contact number
- Post-op recovery questions
Location, Google map, and arrival tips
Use the official address for directions and call if you are late, your pet is contagious, or you need safe entry help.
Carter Pet Hospital
9925 Highway N
Lake St. Louis, MO 63367
Phone/Text: 636-639-9999
Use 9925 Highway N, Lake St. Louis, MO 63367 for navigation. Keep dogs on a controlled leash and cats, rabbits, and pocket pets in secured carriers in the parking area.
Arrival safety: If your pet is coughing, vomiting, has diarrhea, may have a contagious illness, is aggressive, or is very anxious, call or text from the parking lot before entering.
Official source checklist for Carter Pet Hospital
Use these official pages to verify details before an appointment, refill, emergency decision, payment, or records request.
| Official source | What it verifies | When to use it |
|---|---|---|
| Carter Pet Hospital website | Clinic identity, Lake St. Louis location, phone number, services, team, new-client welcome, announcements, and appointment links. | Start here for general clinic overview. |
| Location and hours | Address, phone, text, fax, email, weekly hours, and lunch closure. | Use before calling, texting, emailing, or driving to the clinic. |
| Veterinary services | Dog, cat, rabbit, pocket pet, medical, diagnostic, surgical, wellness, dental, pharmacy, radiology, nutrition, microchipping, and laser therapy services. | Use to choose the right appointment type. |
| New clients | New-client welcome, first-visit planning, appointment direction, and contact guidance. | Use before your first visit. |
| Veterinary care team | Veterinarian names, medical director, team background, and practice team information. | Use when choosing or preparing for a doctor visit. |
| Emergency resources | After-hours emergency and specialty referral options near Lake St. Louis and the St. Louis region. | Use when Carter Pet Hospital is closed or emergency-level care is needed. |
| Payment options | Cash, debit, credit cards, checks, payment-at-service policy, no billing, CareCredit, Scratchpay, and pet insurance resources. | Use before approving treatment or planning payment. |
| Online pharmacy | Clinic-linked pharmacy route for approved medications, preventives, diets, and pet products. | Use for authorized refill and pharmacy needs. |
Independent guide notice: This website is not Carter Pet Hospital, an emergency veterinary hospital, a veterinary license board, a pharmacy, or a pet insurance company. Confirm final details directly with the clinic or emergency hospital before making medical, travel, payment, or treatment decisions.
Carter Pet Hospital FAQs
Common questions about phone, address, hours, appointments, services, emergency referrals, payments, records, pharmacy, and visit preparation.
1. What is the address of Carter Pet Hospital?
Carter Pet Hospital is located at 9925 Highway N, Lake St. Louis, MO 63367.
2. What is the phone number for Carter Pet Hospital?
The clinic’s phone and text number is 636-639-9999. Use it for appointments, same-day questions, refills, records, care guidance, and general clinic routing.
3. What are Carter Pet Hospital’s hours?
The official contact page lists Monday, Tuesday, and Wednesday from 8:00 am to 6:00 pm; Thursday from 8:00 am to 7:00 pm; Friday from 8:00 am to 5:00 pm; Saturday from 8:00 am to 1:00 pm; and Sunday closed. The clinic notes a lunch closure from 12:00 to 1:00 pm each day except Saturdays.
4. Does Carter Pet Hospital accept new clients?
Yes. The official site says Carter Pet Hospital is welcoming new clients in Lake St. Louis. New clients should call, text, or schedule an appointment and send previous veterinary records before the first visit when possible.
5. What pets does Carter Pet Hospital treat?
The official services page says Carter Pet Hospital can care for many types of pets, including dogs, cats, rabbits, and pocket pets.
6. What services does Carter Pet Hospital offer?
The hospital lists microchipping, dental care, surgery, pain management, internal medicine, pharmacy, radiology, dental radiographs, nutritional counseling, immunization and wellness care, euthanasia and cremation services, and laser therapy.
7. Is Carter Pet Hospital open for after-hours emergencies?
Carter Pet Hospital lists regular clinic hours and separate after-hours emergency resources. For emergencies when the clinic is closed, use one of the listed emergency referral hospitals or the nearest available emergency veterinary hospital.
8. What payment options does Carter Pet Hospital list?
The payment page lists cash, checks, debit cards, credit cards including Visa, Mastercard, Discover, and American Express, plus CareCredit, Scratchpay, and pet insurance resources. It also says payment is expected when services are rendered and that the hospital does not bill.
9. How do I request my pet’s medical records from Carter Pet Hospital?
Call, text, or email the clinic with the owner name, pet name, phone number, and the record type needed. Ask for vaccine history, invoices, lab results, radiology reports, medication history, and doctor notes if needed for boarding, insurance, emergency care, or a specialist.
10. What should I bring to a Carter Pet Hospital appointment?
Bring previous veterinary records, vaccine history, current medications, diet details, symptom notes, payment method, pet insurance information if any, and a secure leash or carrier. For rabbits and pocket pets, bring housing, food, bedding, temperature, and symptom details.