Brenner Children’s Hospital: Pediatric Care & Info

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Children’s Hospital Guide · Winston-Salem NC · Pediatric Care

Brenner Children’s Hospital pediatric care, emergency department, appointments, records, parking, and family visitor information

Brenner Children’s Hospital, now part of Atrium Health Levine Children’s, is located on the Wake Forest Baptist Medical Center campus at Medical Center Boulevard in Winston-Salem, North Carolina.

Use this guide to find the right phone number, understand when to use the pediatric emergency department, schedule pediatric care, access MyAtriumHealth, prepare for surgery or admission, request records, plan parking, and follow family visitor guidelines.

Appointments: 336-716-9253 Pediatric ED: 336-713-9200 Official Hospital Page Emergency Help
Medical emergency? Call 911 or go to the nearest emergency room. Brenner Children’s Emergency Department is for urgent and life-threatening pediatric emergencies, but this guide is informational and should not replace care from your child’s clinician.
Hospital name Brenner Children’s Hospital

Part of Atrium Health Levine Children’s and Atrium Health Wake Forest Baptist.

Main location Medical Center Boulevard

Winston-Salem, NC 27157, on the Wake Forest Baptist Medical Center campus.

New appointments 336-716-WAKE

Call 336-716-9253 for new patient appointment help.

Pediatric emergency 336-713-9200

Use for the Brenner Children’s Emergency Department in Winston-Salem.

Patient portal MyAtriumHealth

Use for messages, virtual visits, refills, records access, and account tools.

Campus navigation Ardmore Tower

Brenner Children’s is located in Ardmore Tower; garages A, B, and C serve patients and visitors.

Brenner Children’s Hospital overview

A practical parent-focused guide for pediatric care at Atrium Health Levine Children’s Brenner Children’s Hospital in Winston-Salem.

Brenner Children’s Hospital serves children and families across the Triad and northwest North Carolina through inpatient pediatric hospital care, pediatric emergency care, specialty clinics, child and family resources, surgical care, and connections to pediatric providers throughout the Atrium Health Levine Children’s network.

The hospital’s official patient and family resources emphasize that parents, siblings, and extended family members are part of a child’s care team. That means your visit may involve not only doctors and nurses, but also child life specialists, social workers, care coordinators, interpreters, financial counselors, and parking or guest-services staff.

Before you go: write down your child’s symptoms, current medications, allergies, primary pediatrician, insurance information, legal guardian documents if needed, and the exact clinic or department name you were told to visit.

Brenner Children’s Hospital phone numbers and contact directory

Use the right number for scheduling, emergency care, medical questions, referrals, records, and child life support.

Need Official contact Use this for
New pediatric appointment 336-716-WAKE or 336-716-9253 New patient appointment help and routing to the correct pediatric clinic or specialty.
Toll-free appointment line 888-716-9253 Appointment scheduling support when listed on Brenner location pages.
Pediatric Emergency Department 336-713-9200 Emergency department contact for urgent pediatric emergency questions and arrival routing.
Health question / Health On-Call 336-716-2255 Health-related questions when you need guidance and are not in a 911 emergency.
Referring physician access 336-716-7654 or 800-277-7654 Physician-to-physician referral coordination through PAL.
Medical Records 336-716-3230 Hospital record requests, release questions, and medical record routing.
Child Life tour / support 336-713-9957 Child life tours and preparation support before surgery or hospitalization when available.
Valet parking information 336-716-7093 Questions about valet service during staffed hours.
Mailing address: Brenner Children’s Hospital, Wake Forest Baptist Medical Center, Medical Center Boulevard, Winston-Salem, NC 27157.

Brenner Children’s Emergency Department: when to go and what to bring

The pediatric emergency department is for children with urgent, serious, or life-threatening conditions.

Use emergency care now

Call 911 or go to the emergency department for trouble breathing, seizures, severe allergic reaction, deep cuts or bleeding that will not stop, serious burns, fainting, head injury, large fractures, severe belly pain, poisoning concerns, or sudden confusion.

Location

The Brenner Children’s Emergency Department is located at Wake Forest Baptist Medical Center, Medical Center Boulevard, Winston-Salem, NC 27157.

Open status

The emergency department operates 24 hours every day of the year. For a true emergency, do not wait for an appointment.

Emergency video visit option

If you are unsure whether your child needs in-person emergency care and the situation is not immediately life-threatening, the official emergency page lists an emergency care video visit option for eligible patients.

What to bring to the pediatric emergency department

  • Your child’s current medications and doses.
  • A list of allergies, especially medication allergies.
  • Recent medical records, discharge papers, or specialist instructions if available.
  • Any imaging related to the problem, such as a CD or electronic copy of outside X-rays, CT, MRI, or ultrasound if you have it.
  • Insurance card, photo ID, and legal guardian paperwork if you are not the parent listed in the chart.
Do not use online pages to delay emergency care. If your child is struggling to breathe, unresponsive, blue or gray, having a severe allergic reaction, bleeding heavily, or showing stroke-like symptoms, call 911.

Where should parents go: emergency department, urgent video visit, pediatrician, or specialist?

Choose the care route by severity, timing, and whether your child is already followed by a Brenner or Atrium Health Levine Children’s clinic.

Situation Best route Parent tip
Life-threatening symptoms, major injury, severe pain, seizure, breathing trouble, severe allergic reaction Call 911 or go to the nearest emergency department Bring medicines, allergies, records, imaging, and guardian documents if possible, but do not delay care.
Not sure if your child needs the emergency department Emergency care video visit if eligible and safe Use only for non-immediate situations; follow the clinician’s direction if in-person care is advised.
Minor illness or injury after hours, non-life-threatening Pediatric urgent care video visit or pediatrician guidance MyAtriumHealth can help start eligible video visits and eVisits.
Routine checkup, vaccines, chronic condition follow-up Primary pediatrician or pediatric virtual primary care New patients can call 336-716-WAKE for scheduling guidance.
Complex condition needing pediatric specialist Specialty clinic or physician referral Ask your child’s doctor whether a referral, prior authorization, or records transfer is needed.
Surgery or hospital admission preparation Surgical team, child life, pre-op instructions, and hospital resources Ask what your child can eat or drink, where to park, and when to arrive.

How to schedule pediatric appointments at Brenner Children’s

New and returning patients use different scheduling paths. Have your child’s details ready before calling or submitting a request.

Decide whether your child is new or returning. New patients can call 336-716-WAKE or use the official request form. Returning patients are usually directed to contact their clinic directly or use MyAtriumHealth when available.
Gather the basics. Keep your child’s full legal name, date of birth, symptoms, diagnosis if known, primary pediatrician, insurance, preferred location, and callback number ready.
Ask if a referral is required. Some pediatric specialties may need a physician referral, prior authorization, outside test results, imaging, or previous specialist notes before scheduling.
Confirm location and building. Brenner-related services may be in the hospital, Ardmore Tower, a specialty clinic, a pediatric location, or a virtual visit. Ask for building, floor, suite, parking garage, and arrival time.
Check what to bring. Ask about medications, school forms, immunization records, imaging, lab results, insurance cards, legal guardian paperwork, and co-pay or billing requirements.
Scheduling script: “My child is a new or returning patient. I need help with pediatric care for ____. Do we need a referral? Which clinic should we schedule with, and where exactly should we go on campus?”

Pediatric services and specialty care connected to Brenner Children’s Hospital

Brenner Children’s provides hospital-based pediatric care and connects families to pediatric primary care, emergency care, and specialty clinics.

Pediatric emergency medicine

Emergency care for serious injuries, life-threatening symptoms, acute illness, trauma evaluation, imaging, lab work, and specialist consultation when needed.

Hospital medicine and inpatient care

Pediatric hospitalists and inpatient teams coordinate care for children admitted for illness, observation, recovery, complex treatment, or specialist evaluation.

Pediatric surgery and anesthesia

Children scheduled for surgery receive age-specific preparation, day-of-surgery instructions, anesthesia guidance, and child/family support resources.

Pediatric specialties

Families may be routed to specialty clinics for conditions involving heart, lungs, digestion, kidney, neurology, cancer and blood disorders, infectious disease, development, rehabilitation, ENT, imaging, or other pediatric subspecialties.

Child life and family support

Child life specialists help children understand hospital experiences, reduce fear, and cope with surgery, procedures, admission, and unfamiliar medical equipment.

Pediatric telehealth

Eligible families can use pediatric virtual primary care, urgent care video visits, eVisits, or scheduled video visits through MyAtriumHealth tools.

Preparing your child for surgery or hospitalization

Preparation should match your child’s age, personality, medical condition, and the instructions from the surgical team.

Age group Helpful preparation What parents should ask
Infants Maintain familiar routines, bring comfort items, and stay close when allowed. Feeding cutoffs, sleep plan, caregiver presence, and recovery-room process.
Toddlers Use simple, honest language shortly before the visit and bring a favorite toy or blanket. What your child may see, whether a comfort object can come, and where parents wait.
Preschool children Explain what they will see, hear, and feel without scary words. Reassure them that surgery is not a punishment. How child life can help and whether a tour or preparation material is available.
School-age children Give more details, answer questions honestly, and let them make realistic choices where possible. Return-to-school guidance, pain plan, activity limits, and follow-up schedule.
Teens Include them in conversations, encourage their questions, and respect privacy while still supporting them. Consent, proxy access, privacy rules, visitor rules, school/work notes, and medication plan.
Child Life support: families preparing for surgery or hospitalization can ask about child life resources and tours by calling 336-713-9957 when appropriate.

MyAtriumHealth, pediatric telehealth, and proxy access

MyAtriumHealth is the secure patient portal used for messages, virtual visits, refills, records, and care management tools.

Portal use
Use MyAtriumHealth to communicate with care teams, request refills, manage eligible virtual visits, and access online health information.
Urgent care video visit
For eligible non-life-threatening conditions, pediatric urgent care video visits may connect families to care without an appointment.
Virtual primary care
Families may choose a dedicated virtual pediatric provider when a video-based primary care model fits their child’s needs.
eVisits
For minor conditions, families may be able to use symptom checker and eVisit tools for a questionnaire-based care plan.
Proxy access
Parents or guardians generally need authorized proxy access for children. Teens may have privacy-related account rules.
Telehealth limit: video visits are not for emergencies. If your child needs hands-on examination, lab work, imaging, oxygen, IV treatment, or emergency evaluation, follow the provider’s direction for in-person care.

Medical records, imaging, vaccine proof, and guardianship documents

Records access can be simple for routine portal items, but hospital records, outside imaging, and guardianship situations may need extra steps.

Record need Best route Parent checklist
Hospital medical records Call Medical Records at 336-716-3230 or use official release procedures Patient name, date of birth, date range, department, delivery method, and legal authority to request records.
Vaccine proof or clinic note MyAtriumHealth or your child’s clinic Ask if the portal document is sufficient for school, daycare, camp, travel, or sports forms.
Outside imaging for ED or specialist visit Bring CD/electronic images if available and ask the outside facility to send records Include report, image files, facility name, and date of study.
Specialist records transfer Ask the referring doctor and Brenner clinic what must be sent before scheduling Referral order, clinic notes, lab results, imaging, growth charts, medication list, and insurance authorization.
Legal guardian consent Bring judge-signed guardianship or custody paperwork when you are not the legal parent on file Certified court order, guardian ID, DSS authorization if applicable, and any consent documentation requested by the care team.
Guardian paperwork matters: if a child is in DSS custody, guardianship, foster placement, or custody dispute context, bring court orders or official authorization so the care team can confirm who may consent and receive information.

Family visitor guidance at Brenner Children’s Hospital

Visiting is based on the patient’s needs, safety, privacy, and care-team instructions.

Visiting hours

Brenner Children’s visitor guidance says visiting hours are based on the individual needs of the patient and that there are no set visiting hours.

Parent or guardian permission

Family members, visitors, and clergy need parent or legal guardian permission to enter the nursing unit or patient room.

Visitor list

Families may be asked to provide a list of approved visitors to protect privacy and safety.

Health restrictions

Visitors with fever, rash, vomiting, diarrhea, respiratory infection, chickenpox, or other communicable illness may be restricted.

Two-visitor guideline

No more than two visitors at a time, excluding parents and siblings, may visit in the patient’s room unless exceptions are made.

Overnight stay

Overnight accommodations may be available for one parent or parent-designated visitor who is at least 18 years old.

Mask request: patients may ask providers, care teams, and others working at Brenner Children’s Hospital to wear a mask during the visit.

Brenner Children’s Hospital parking, directions, and map

Brenner Children’s is in Ardmore Tower on the Wake Forest Baptist Medical Center campus.

Campus address and parking

Brenner Children’s Hospital
Wake Forest Baptist Medical Center
Medical Center Boulevard
Winston-Salem, NC 27157

  • Use GPS for Medical Center Boulevard, Winston-Salem, NC 27157.
  • The campus directions page lists the intersection as Medical Center Boulevard and Cloverdale Avenue.
  • Visitor parking is available in garages A, B, and C.
  • Patron attendants are normally listed at the drop-off area from 6 a.m. to 8 p.m., Monday through Friday.
  • Valet parking is listed at $10 per day, with valet hours generally 6:30 a.m. to 5:45 p.m., Monday through Friday.
Confirm the exact clinic, tower, floor, and parking garage before your visit, especially for surgery, imaging, specialty clinics, and emergency care.
Driving tip: the official directions note that from Business 40, visitors use the Cloverdale Avenue exit and continue to Medical Center Boulevard, with visitor parking on the left.

Billing, insurance, financial assistance, and price questions

Before scheduled care, ask what your child’s plan requires and what part of the visit may be billed as hospital-based, emergency, specialist, facility, imaging, lab, or anesthesia services.

Question Who to ask Why it matters
Is my child’s visit covered? Your insurance plan and the scheduling team Coverage can depend on referral, network, location, service type, authorization, and diagnosis.
Is prior authorization required? Insurance plan, referring provider, and specialty clinic Specialty care, imaging, procedures, and surgery may require authorization before the visit.
What will I owe? Insurance plan and hospital billing Copays, deductibles, coinsurance, emergency charges, facility fees, and separate physician bills can vary.
Is financial assistance available? Atrium Health Wake Forest Baptist billing or financial assistance resources Families with financial hardship may qualify for programs depending on income, residency, documentation, and service type.
Do I need an estimate? Scheduling, billing, or price-transparency resources Estimates are especially useful for planned surgery, imaging, outpatient procedures, or specialist visits.
Billing warning: emergency care, physician services, imaging, labs, anesthesia, hospital facility charges, and follow-up services may appear as separate bills. Always confirm with billing and your insurer.

Referrals, second opinions, and specialist coordination

Specialty pediatric care often works best when the referring provider sends complete records before the appointment.

Ask your child’s pediatrician what type of specialist is needed. The referral should clearly state the reason for the visit, suspected condition, urgency, and any testing already completed.
Confirm insurance requirements. Some plans need a formal referral, prior authorization, or in-network specialist approval before scheduling.
Send records before the appointment. Ask the referring office to send clinic notes, lab results, imaging reports, medication history, growth charts, prior hospital records, and operative reports if relevant.
Bring your own summary. Parents should bring a timeline of symptoms, medications tried, allergies, hospitalizations, surgeries, family history, school concerns, and questions for the specialist.
Ask for follow-up instructions in writing. Before leaving, confirm test orders, medication changes, school restrictions, warning signs, follow-up timing, and who to call with questions.
For clinicians: the official contact page lists the Referring Physician’s Access Line at 336-716-7654 or 800-277-7654.

Brenner Children’s Hospital FAQs

Common parent questions about pediatric care, emergency visits, appointments, parking, records, MyAtriumHealth, visitors, billing, and referrals.

1. Where is Brenner Children’s Hospital located?
Brenner Children’s Hospital is located on the Wake Forest Baptist Medical Center campus at Medical Center Boulevard, Winston-Salem, NC 27157. The hospital is in Ardmore Tower.
2. What is the appointment phone number for Brenner Children’s?
New patients can call 336-716-WAKE, which is 336-716-9253, for appointment help. Some Brenner location pages also list the toll-free appointment number 888-716-9253.
3. What is the Brenner Children’s Emergency Department phone number?
The pediatric emergency department phone number listed by Brenner Children’s is 336-713-9200. For life-threatening emergencies, call 911 or go to the nearest emergency room.
4. Is Brenner Children’s Emergency Department open 24 hours?
Yes. The official emergency department page says it is open 24 hours every day of the year. Use it for urgent, serious, or life-threatening symptoms and injuries.
5. What should I bring to the pediatric emergency department?
Bring your child’s medication list, allergy list, medical records, insurance card, photo ID, guardian paperwork if needed, and any imaging related to the medical problem if you have it.
6. Does Brenner Children’s offer virtual pediatric care?
Yes. Atrium Health Levine Children’s lists pediatric virtual primary care, urgent care video visits, eVisits, and scheduled video visits through MyAtriumHealth tools for eligible conditions and ages.
7. How do I access my child’s records or portal?
Use MyAtriumHealth for eligible online access and call Medical Records at 336-716-3230 for hospital record questions. Parents or guardians may need proxy access or legal documentation.
8. What are the visitor rules at Brenner Children’s Hospital?
Visitor guidance says visiting hours are based on the patient’s needs and there are no set visiting hours. Visitors need parent or legal guardian permission, and health-related restrictions may apply.
9. Where should I park for Brenner Children’s Hospital?
The official directions page lists parking garages A, B, and C for patients and visitors. Valet parking and patron attendant support may also be available during posted weekday hours.
10. Is Brenner Children’s Hospital still part of Wake Forest Baptist?
Yes. Brenner Children’s Hospital remains on the Wake Forest Baptist Medical Center campus and is now part of the Atrium Health Levine Children’s family of care.