Box Butte General Hospital: Address, Phone & Patient Info

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Hospital Guide · Alliance, Nebraska · 24/7 Emergency Care

Box Butte General Hospital address, phone, ER entrance, services, patient portal, records, billing, financial help, and visitor information

Box Butte General Hospital is located at 2101 Box Butte Ave, Alliance, Nebraska 69301. The main hospital phone number is 308-762-6660, and the hospital location page lists hours as 24/7.

This guide helps patients and families find the correct contact route for emergency care, hospital services, the walk-in clinic, medical records, patient portal help, financial assistance, case management, billing, and campus directions.

2101 Box Butte Ave Alliance, NE 69301 Main: 308-762-6660 Hospital: 24/7
Call Hospital Emergency Department Patient Portal Map & Directions
Emergency? Call 911 or go to the nearest emergency department for chest pain, stroke symptoms, severe bleeding, serious trauma, severe breathing trouble, loss of consciousness, seizure, severe allergic reaction, severe abdominal pain, coughing or vomiting blood, serious burns, or another life-threatening condition.
Hospital name Box Butte General Hospital

Critical access hospital in Alliance, Nebraska.

Address 2101 Box Butte Ave

Alliance, NE 69301.

Main phone 308-762-6660

Use for hospital routing, patient information, and department direction.

Hospital hours 24/7

The hospital location page lists Monday through Sunday, 24/7.

Emergency entrance Northwest side

The ER page says the Emergency Department entrance is on the northwest side of the hospital.

Portal help 308-761-3397

For patient portal help: patientportal@bbgh.org.

About Box Butte General Hospital in Alliance, Nebraska

Box Butte General Hospital serves Alliance and the surrounding Nebraska Panhandle area with emergency, inpatient, outpatient, specialty, surgical, and rural health services.

The official hospital location page describes BBGH as a 25-bed critical access hospital established in 1976. The hospital provides inpatient and outpatient care, multiple specialty services, surgical services, emergency services, and other community health resources.

For patients, the main decision is where to begin: the Emergency Department for urgent and potentially life-threatening symptoms, the walk-in clinic for appropriate non-emergency convenient care, primary care for ongoing health needs, patient portal for appointments and records, and Patient Financial Services for billing, estimates, and payment plans.

Quick local-use tip: BBGH’s main campus address is easy to confuse with nearby clinic locations on Box Butte Avenue. For hospital ER or inpatient services, use 2101 Box Butte Ave. For the walk-in clinic, verify the exact Medical Arts Plaza suite before arrival.

Box Butte General Hospital contact information

Use the correct contact route for the hospital, patient portal, records, billing, financial assistance, case management, or complaints.

Need Contact / route Use it for
Main hospital 308-762-6660 General hospital routing, department transfer, patient location questions, and visitor direction.
Address 2101 Box Butte Ave, Alliance, NE 69301 Emergency Department, hospital services, inpatient care, patient drop-off, and main-campus visits.
Patient portal help 308-761-3397
patientportal@bbgh.org		 Help accessing appointments, medical records, billing, and portal sign-in.
Patient Financial Services 308-761-3410 Payment plans, current payment-plan questions, payment support, and patient-account help.
Financial counselor 308-761-1020
edawn@bbgh.org		 Financial hardship, estimates, assistance options, price-transparency questions, and insurance-related cost questions.
Case Management 308-761-3368 Discharge planning, transportation resources, lodging, food, spiritual support, swing-bed transfer, and community resources.
Behavioral health clinic scheduling 308-762-7244 Mental-health appointment scheduling through Greater Nebraska Medical and Surgical Services when appropriate.

Emergency Department at Box Butte General Hospital

BBGH’s Emergency Department is staffed 24 hours a day, seven days a week by a healthcare provider and registered nurses.

Where to enter

The official ER page says the Emergency Department entrance is on the northwest side of the hospital.

When to use the ER

Use the ER for life-threatening or potentially serious symptoms, including chest pain, stroke symptoms, severe bleeding, trauma, breathing trouble, seizure, severe allergic reaction, or altered mental status.

What to bring

Bring a current medication list, allergy list, medical history, insurance card, photo ID, emergency contact, and any advance directive or care-plan information.

For non-emergency needs

During clinic hours, BBGH advises calling your healthcare provider’s clinic for non-emergent healthcare needs whenever appropriate.

Do not drive yourself if unsafe: Call 911 for stroke symptoms, chest pressure, severe shortness of breath, fainting, major injury, uncontrolled bleeding, seizure, or any condition where private transport could delay life-saving care.

Hospital services and departments

BBGH’s official services directory includes hospital-based, outpatient, specialty, diagnostic, rehabilitation, women’s health, and community programs.

Service area What it helps with Before you go
Emergency Department Urgent and emergency illness, injury, trauma, stroke symptoms, chest pain, breathing problems, seizures, and severe pain. Call 911 for life-threatening emergencies. Use the northwest-side ER entrance.
Family Medicine Primary care, preventive care, chronic-disease management, routine follow-up, and referrals. Call the clinic location to confirm appointment availability and provider scheduling.
Diagnostic Imaging Imaging and radiology-related services, including mammography listed in the services directory. Ask whether a provider order, insurance authorization, or fasting instruction is required.
Laboratory Bloodwork and other diagnostic testing. Ask whether the test needs fasting, a provider order, appointment, or special collection timing.
Surgery Surgical procedures, outpatient surgery preparation, recovery, and specialist-supported procedures. Confirm arrival time, fasting rules, medication instructions, driver requirement, and insurance authorization.
Obstetrics and women’s health Pregnancy-related care, women’s health services, and lactation counseling listed in the BBGH service menu. Ask which services are hospital-based versus clinic-based and what records to bring.
Infusion Outpatient IV infusions, therapeutic injections, central-line or port education, and care related to chronic illness. Confirm order, medication, insurance authorization, appointment time, and monitoring needs.
Rehabilitation and wellness Physical rehabilitation, wellness-center support, therapy needs, and recovery planning. Ask whether referral, evaluation, prior authorization, or therapy order is required.
Swing Bed Program Skilled care after acute hospitalization when patients still need therapy, IV medication, wound care, pain management, or recovery support. Ask Case Management about eligibility, Medicare/insurance criteria, and discharge planning.
Wound Care Ongoing treatment of wounds, related skin conditions, and ostomy needs. Bring wound history, medication list, diabetes information, prior treatments, and dressing instructions.
Scheduling tip: For any non-emergency service, ask whether the appointment is at the main hospital, Medical Arts Plaza, Greater Nebraska Medical and Surgical Services, Michael F. Essay Specialty Clinic, Rehab & Wellness Center, or another BBGH location.

Walk-in clinic and non-emergency convenient care

BBGH lists Greater Nebraska Medical & Surgical Services Walk-In Clinic – Alliance as a convenient-care option, separate from the Emergency Department.

Walk-in clinic location
Medical Arts Plaza, Suite 700, 2091 Box Butte Ave, Alliance, NE.
Use for
Non-emergency illness or minor concerns when appropriate and when the clinic is open.
Do not use for
Serious or life-threatening conditions. The walk-in clinic page directs patients to call 911 or go to the nearest emergency room for serious or potentially life-threatening conditions.
Before arrival
Confirm current walk-in hours, registration needs, insurance requirements, and whether your symptoms should go to the ER instead.
Use the ER for red flags: Chest pain, stroke symptoms, severe shortness of breath, uncontrolled bleeding, severe abdominal pain, seizure, fainting, major injury, or serious allergic reaction should not wait for walk-in clinic care.

Box Butte General Hospital patient portal

The BBGH patient portal helps patients access appointments, medical records, billing, and other account tasks online.

Portal uses

BBGH says the portal can help patients manage and view upcoming appointments, medical records, billing, and more.

Mobile access

The portal page points patients to the MHealth app for easier access to records and portal features.

Web access

Patients who prefer a browser can use the web sign-in link from the BBGH patient portal page.

Help contact

For portal help, contact the Health Information Management Team at 308-761-3397 or patientportal@bbgh.org.

Portal safety: Do not use portal messaging for emergency symptoms. Call 911 or go to the Emergency Department for serious or rapidly worsening conditions.

Medical records and release-of-information requests

BBGH provides a medical-record release form for requesting records from Box Butte General Hospital or Greater Nebraska Medical and Surgical Services locations.

Record need Best route Important note
View common records online Patient portal Use the portal for available records, appointments, billing, and account access.
Formal medical-record copy BBGH medical-record release form BBGH states the form must be printed, signed, dated, and witnessed; follow official release instructions.
Records sent to another provider Health Information / release process BBGH says there is no charge when the request for medical records is for a healthcare provider.
Records for personal use Medical records request BBGH lists a $20 handling fee plus 50¢ per page if the request is more than two pages.
Privacy or HIM questions Director of Health Information Management / portal help line BBGH’s privacy notice lists HIM contact at 308-761-3397 for more information or to report a privacy problem.
Records checklist: Have your full legal name, date of birth, dates of service, record types requested, where records should be sent, signature, witness requirement, and provider information ready before submitting a records request.

Billing, online payments, payment plans, estimates, and financial assistance

BBGH provides online bill pay, payment-plan help, financial counseling, price-transparency support, and financial-assistance resources.

Billing need Contact / route What to ask
Pay a bill in full BBGH payment portal Confirm account number, guarantor name, date of service, payment amount, and receipt.
Current payment plan Call Patient Financial Services Ask how to make a payment on a current payment plan and whether your plan is active.
New payment plan 308-761-3410 Ask about payment-plan setup, due dates, accepted payment methods, and account balance.
Financial assistance Financial counselor: 308-761-1020 or edawn@bbgh.org Ask about eligibility, application documents, proof of income, medically necessary care, and application status.
Upfront estimate Price-transparency resources or financial counselor Ask for estimated patient responsibility based on insurance, current BBGH pricing, and service details.
AblePay AblePay registration/member portal linked by BBGH Ask whether AblePay applies to your specific bill and how it affects out-of-pocket payment terms.
Insurance coverage question Your insurer plus BBGH Patient Financial Services Ask your insurer about network status, telehealth coverage, deductible, prior authorization, and provider-specific coverage.
Cost-estimate reminder: Estimates can change if your diagnosis, treatment plan, insurance benefits, deductible, provider status, or additional tests change. Ask BBGH and your insurer before non-emergency scheduled care.

Case Management, discharge planning, and support needs

BBGH Case Management helps coordinate discharge plans and post-hospital needs with patients, families, providers, nurses, therapists, social workers, and outside agencies.

Discharge planning

Case Management can help arrange post-hospital care, home needs, follow-up planning, and support after an inpatient stay.

Basic needs

BBGH lists support areas such as food, lodging, transportation, spiritual support, swing-bed transfer, and community resources.

Swing-bed coordination

Patients who no longer need acute hospital care but still need skilled care may ask Case Management about swing-bed eligibility and transfer planning.

Behavioral-health support

BBGH’s behavioral-health information says to call 911 or go to the Emergency Department for a medical emergency or crisis; Case Management can also provide resource direction.

Discharge questions to ask: What diagnosis was treated? Which medications changed? What symptoms mean return to the ER? Who is the follow-up provider? Are home health, transportation, oxygen, therapy, equipment, or wound-care supplies needed?

Privacy, complaints, media requests, and patient rights

BBGH publishes a Notice of Privacy Practices and patient/visitor resources that explain how health information is used, disclosed, inspected, copied, amended, and protected.

Privacy questions
BBGH’s privacy notice says patients may contact the Director of Health Information Management at 308-761-3397 for more information or to report a privacy problem.
Medical records rights
The privacy notice says patients have rights to inspect and copy records, request restrictions, amend records, request alternative communication, and receive an accounting of disclosures.
News media
The privacy notice says patients must authorize release of their names to the news media, including radio, newspaper, and internet websites.
Complaint route
The Patients & Visitors menu includes a “File a Complaint” resource. Use official BBGH channels for patient-experience concerns.
Patient privacy: Do not share another patient’s name, diagnosis, room, images, records, or condition publicly without proper authorization. Hospital privacy and federal health-information rules may apply.

Patient visit checklist for Box Butte General Hospital

Use these quick steps before going to the hospital, clinic, ER, outpatient procedure, or scheduled test.

Confirm the right location. Main hospital care is at 2101 Box Butte Ave. Some clinic and outpatient services may use nearby BBGH/GNMSS locations.
Bring ID and insurance. Bring photo ID, insurance card, Medicare/Medicaid card if applicable, medication list, allergies, and emergency contact.
Ask about appointment preparation. For imaging, lab work, surgery, infusion, or procedures, ask whether fasting, medication holds, a driver, or prior authorization is required.
Use the ER for serious symptoms. Do not wait for a clinic appointment if symptoms suggest a medical emergency.
Use the portal for routine access. Use the BBGH patient portal for appointments, medical records, billing, and other online access when available.
Ask for written discharge instructions. Before leaving, ask for medication instructions, activity limits, warning signs, follow-up timing, and who to call after hours.

Box Butte General Hospital map and directions

Use this map for the main hospital campus in Alliance, Nebraska.

Box Butte General Hospital
2101 Box Butte Ave
Alliance, NE 69301
Phone: 308-762-6660

For Emergency Department arrival, follow hospital signs to the northwest-side ER entrance. For walk-in clinic or specialty visits, verify the exact suite and building before leaving.

Official source checklist for Box Butte General Hospital

Use these official BBGH pages for final confirmation because services, clinic hours, financial policies, forms, and contact details can change.

Official source What it verifies When to use it
Box Butte General Hospital location page Address, phone, 24/7 hours, critical access hospital description, and services listed for the main hospital. Use first for main-campus identity and general hospital routing.
Emergency Department 24/7 emergency staffing, ER entrance on northwest side, emergency warning examples, and patient health-information tips. Use before going to the ER or deciding whether symptoms are emergent.
Services directory BBGH service categories including emergency, imaging, lab, OB, surgery, wound care, infusion, rehab, sleep studies, behavioral health, and more. Use to route a service question to the correct department or clinic.
GNMSS Walk-In Clinic – Alliance Walk-in clinic location and the warning to call 911 or go to the nearest emergency room for serious or potentially life-threatening conditions. Use for convenient care that is not an emergency.
Patient Portal Portal features, MHealth app access, web sign-in, and portal-help phone/email. Use for appointments, records, billing, portal login, and portal support.
Medical Records Release-form process, medical-record request instructions, personal-use copy fee, and no-charge provider request policy. Use before requesting records for yourself, another provider, insurance, legal, or family-care use.
Patient Financial Resources Online bill pay, payment-plan support, Patient Financial Services, AblePay, financial counselor contact, and financial-assistance direction. Use for bills, estimates, payment plans, and financial hardship questions.
Financial Assistance Information Financial-assistance criteria, application links, Spanish application option, policy links, and No Surprises Act information. Use if you are uninsured, underinsured, or unable to pay for medically necessary care.
Case Management Discharge planning, food, lodging, transportation, spiritual support, swing-bed transfer, community resources, and post-hospital support. Use during hospitalization or when planning discharge needs.
Notice of Privacy Practices Patient health-information rights, privacy complaint route, HIM contact, use/disclosure of information, telehealth language, and media authorization note. Use for privacy, records-rights, media, and complaint questions.
Independent guide notice: This page is informational and is not Box Butte General Hospital, Greater Nebraska Medical and Surgical Services, an emergency service, an insurer, or a medical provider. Always verify current medical, billing, visitor, records, and appointment information with BBGH or your care team.

Box Butte General Hospital FAQs

Common questions about Box Butte General Hospital address, phone, emergency care, services, walk-in clinic, patient portal, records, billing, financial assistance, and visitor planning.

1. What is the address of Box Butte General Hospital?
Box Butte General Hospital is located at 2101 Box Butte Ave, Alliance, Nebraska 69301.
2. What is the phone number for Box Butte General Hospital?
The main phone number for Box Butte General Hospital is 308-762-6660.
3. Is Box Butte General Hospital open 24 hours?
Yes. The official hospital location page lists Box Butte General Hospital hours as 24/7, Monday through Sunday.
4. Where is the Emergency Department entrance at BBGH?
The official Emergency Department page says the ER entrance is on the northwest side of the hospital.
5. When should I go to the Box Butte General Hospital Emergency Department?
Go to the ER or call 911 for chest pain, stroke symptoms, severe bleeding, serious trauma, severe shortness of breath, choking, severe allergic reaction, loss of consciousness, confusion, seizures, severe abdominal pain, coughing or vomiting blood, serious burns, or another emergency.
6. Does BBGH have a patient portal?
Yes. BBGH’s patient portal allows access to items such as upcoming appointments, medical records, billing, and more. For portal help, call 308-761-3397 or email patientportal@bbgh.org.
7. How do I request medical records from Box Butte General Hospital?
Use the official BBGH medical-records request form and follow the release instructions. BBGH says the form must be printed, signed, dated, and witnessed. Requests for personal use may include a $20 handling fee plus 50¢ per page if more than two pages.
8. Who do I call for Box Butte General Hospital billing or payment-plan questions?
For payment-plan assistance, call Patient Financial Services at 308-761-3410. For financial counseling, estimates, or financial-assistance questions, call 308-761-1020 or email edawn@bbgh.org.
9. Does BBGH offer financial assistance?
Yes. BBGH says it seeks to support patients unable to pay for medically necessary care. The hospital provides financial-assistance policy information, an English application, and a Spanish application through its financial-assistance resources.
10. Is the walk-in clinic the same as the Emergency Department?
No. The walk-in clinic is a convenient-care option at Medical Arts Plaza, Suite 700, 2091 Box Butte Ave. Serious or potentially life-threatening conditions should go to the nearest emergency room or 911, not the walk-in clinic.