Uw Health University Hospital: Address, Phone & Patient Info

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Hospital Guide · Madison WI · Address, Phone & Patient Information

UW Health University Hospital address, phone, patient info, MyChart, records, billing, parking, visitors, and map

UW Health University Hospital is located at 600 Highland Ave, Madison, WI 53792. The hospital is part of UW Health and serves as a major academic hospital on the west side of the University of Wisconsin-Madison campus area.

Use this guide to find the main phone number, patient information routes, emergency guidance, visitor resources, parking, MyChart access, medical records, billing help, gift delivery, and map directions before calling or visiting.

Call Main: 608-263-6400 Call 911 for Emergency UW Health MyChart Map & Parking
Medical emergency? Call 911 for chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, overdose, severe allergic reaction, seizure, loss of consciousness, or any condition that may require immediate emergency medical care. Do not delay emergency care to search for records, billing, or portal information.
Hospital address 600 Highland Ave

Madison, WI 53792. Use campus and hospital signage once near the medical center.

Main phone 608-263-6400

Use for general routing, hospital information, and department connection.

Patient info route Call main line

Ask to be connected to patient information, the patient room, or the correct hospital department.

Patient portal UW Health MyChart

Use for available results, visit summaries, after-hospital care plans, billing, and messages.

Visitor guide Patient & Family Guide

Use UW Health’s visitor guide for parking, visitor, food, Wi-Fi, and patient-support details.

Gift delivery help 608-263-8591

UW Health’s gift shop page lists Patient Information for help when you are not sure where to send a gift.

UW Health University Hospital overview

A practical contact-and-patient-info guide for people visiting, calling, checking records, paying bills, or helping a hospitalized family member.

UW Health University Hospital is a large academic hospital in Madison, Wisconsin. Patients and families commonly search for the hospital when they need directions, patient-room contact, emergency care, hospital departments, medical records, MyChart, billing, parking, visitor rules, or gift delivery.

The most important first step is matching your need to the right route. Use 911 for emergencies, the main hospital number for routing, MyChart for online patient account tasks, UW Health’s medical records route for full record requests, and UW Health billing resources for account or statement questions.

Fast route: For general hospital questions, call 608-263-6400. For a patient account, use UW Health MyChart. For a medical emergency, call 911.

UW Health University Hospital contact directory

Use the right contact route for emergency care, hospital routing, patient information, MyChart, billing, records, and gift delivery.

Need Contact / route Use this for
Life-threatening emergency Call 911 Ambulance-level symptoms, major trauma, chest pain, stroke signs, severe bleeding, overdose, or unsafe transport.
Main hospital routing 608-263-6400 General hospital questions, patient-room connection, department transfer, and visitor routing.
Patient information help 608-263-8591 Gift shop page lists this route for help when you are not sure where to send a gift or need patient-location assistance.
MyChart UW Health MyChart login Test results, visit summaries, after-hospital care plans, messages, appointments, demographics, and billing information.
Billing questions UW Health billing page or MyChart payment route Statements, insurance claim questions, itemized bills, payment plans, and billing account questions.
Medical records UW Health medical records page or MyChart Hospital records, discharge notes, imaging records, records sent to another doctor, or a complete chart request.
Gift shop 608-263-6472 University Hospital gift shop orders and personal-care item questions.
Department-specific calls: UW Health has many clinics and specialty departments at or near University Hospital. If you are calling about a scheduled appointment, use the clinic phone number on your appointment notice when available.

Emergency guidance for UW Health University Hospital

University Hospital has emergency-care resources, but patients should use 911 when immediate emergency medical assistance is needed.

Call 911 now

Call 911 for chest pain, stroke symptoms, severe trouble breathing, major injury, severe bleeding, severe allergic reaction, overdose, seizure, loss of consciousness, or unsafe transport.

Go to emergency care

Use emergency care for serious injury, severe pain, possible fracture, deep wound, sudden weakness, pregnancy-related emergency symptoms, or symptoms that cannot wait.

Use clinic care when appropriate

Routine refills, mild symptoms, standard follow-up, common questions, and non-urgent test-result issues may be better routed through a clinic or MyChart.

Use MyChart or billing later

Handle records, bills, portal access, and itemized statements after urgent medical needs are addressed.

Safety rule: If you are unsure whether symptoms are urgent, call 911 or seek emergency care. Do not rely on a website article to decide whether to delay care.

Before your University Hospital visit

Prepare differently depending on whether you are going for emergency care, surgery, inpatient admission, imaging, a clinic visit, or to visit a patient.

Confirm the exact location. UW Health has University Hospital, American Family Children’s Hospital, East Madison Hospital, clinics, labs, and specialty departments. Check your appointment notice.
Bring basic documents. Bring photo ID, insurance card, medication list, allergy list, referral or order if required, and legal health-care documents if relevant.
Check MyChart before leaving. Review appointment time, arrival instructions, pre-visit questionnaires, test-result messages, bills, and care-team messages.
Plan parking time. Hospital-campus parking can be busy. Leave extra time for ramp entry, walking, check-in, elevators, and wayfinding.
Ask discharge questions. If you are discharged from the hospital, confirm medications, restrictions, follow-up, warning signs, return instructions, and how to access records.
Use the correct department afterward. Medical records, billing, pharmacy, clinics, and patient relations are separate from the inpatient unit or emergency team.

Parking, arrival, and wayfinding tips

Check UW Health’s patient and family visitor guide before driving because parking assistance, valet availability, entrances, and visitor instructions can change.

Arrival need What to do Helpful tip
Hospital visit or appointment Use 600 Highland Ave, Madison, WI 53792 for GPS, then follow University Hospital signs. Check your appointment notice for clinic, tower, floor, or entrance instructions.
Patient drop-off Use the hospital entrance signage and ask staff where to move the car after drop-off. If the patient is unstable, call 911 instead of driving.
Valet or parking help Review the visitor guide for current valet or golf-cart parking assistance details. Availability can depend on weekday hours, staffing, weather, construction, and hospital operations.
Visitor arrival Check visitor rules before going to the hospital. ICU, surgery, pediatrics, isolation, and end-of-life situations may have different rules.
Gift delivery Use the UW Health gift shop and confirm the patient location. Call Patient Information if you are not sure which hospital or room applies.

Visitor and patient information

Visitor rules can vary by unit, patient condition, public-health guidance, time of day, and patient preference.

Before visiting

Check the UW Health patient and family visitor guide for current instructions. Do not visit if you are sick unless the care team gives specific guidance.

Call before going

Call the main hospital line and ask for patient information or the patient’s unit if you need to confirm visitor access.

Patient privacy

Hospitals may limit what can be shared by phone. You may need the patient’s full name, date of birth, unit, or permission.

Room gifts

Some patients may not be able to receive flowers, food, latex balloons, or certain personal items. Ask the unit or gift shop before ordering.

Visitor tip: If you are traveling from outside Madison, confirm visitor access and parking before leaving. Visitor rules can change faster than general hospital-directory pages.

UW Health MyChart: results, visit summaries, after-hospital plans, billing, and proxy access

MyChart is often the fastest online route for patient account information, but it is not for emergencies.

Portal use
UW Health MyChart can show available test results, medications, allergies, immunizations, diagnoses, preventive reminders, visit summaries, after-hospital care plans, appointments, demographics, and billing information.
Urgent warning
If your need is urgent, call instead of sending a MyChart message. For emergencies, call 911.
Proxy access
Parents, guardians, caregivers, or patients helping another person may need proxy access through MyChart or forms.
Complete records
If a complete medical record is needed, follow UW Health’s medical records route rather than relying only on portal views.
Billing
MyChart can help patients view or pay available bills, but account-specific billing questions may still require billing support.
Log in to UW Health MyChart MyChart FAQ

Medical records: hospital stay, imaging, lab results, discharge summary, and outside-provider requests

Use MyChart for available online records and UW Health medical records resources for full or official copies.

Record needed Best route What to ask for
Hospital discharge summary MyChart first; medical records if full copy needed Date of stay, discharge summary, diagnosis, medication list, follow-up plan, and restrictions.
After-hospital care plan MyChart After Visit Summary, discharge instructions, care plan, and return precautions.
Imaging report or image copy Medical records or imaging release route Radiology report, actual images, electronic transfer, or disc if required by the receiving provider.
Lab results MyChart or ordering provider Test name, collection date, result release status, and whether follow-up is needed.
Operative report Medical records request Procedure date, surgeon, operative report, pathology report if applicable, anesthesia record if needed, and discharge instructions.
Records sent to another doctor Medical records release Recipient clinic name, fax or secure delivery method, exact records, and date range.
Records request checklist: Patient legal name, date of birth, date range, hospital or clinic location, document type, recipient, delivery method, and patient/legal-authorized signature if required.

Billing, insurance, price estimates, and itemized statements

Hospital care can create separate charges for facility, physician, lab, imaging, pharmacy, procedure, anesthesia, or outside services.

Before scheduled care

Ask whether the service needs prior authorization, whether the provider and facility are in network, and whether a hospital-based charge may apply.

After a hospital visit

Compare the UW Health statement, insurer Explanation of Benefits, MyChart billing screen, and any separate professional or lab bills.

Need a bill explained?

Ask for an itemized statement and ask whether insurance was billed correctly before paying a confusing balance.

Wisconsin billing phone

UW Health MyChart guest-pay resources list a Wisconsin billing phone route at 877-565-0505.

Billing issue Ask this Why it helps
Unexpected balance “Can you provide an itemized bill and confirm what insurance paid or denied?” It separates charges, adjustments, insurance responsibility, and patient responsibility.
Multiple bills “Is this hospital, physician, lab, imaging, pharmacy, anesthesia, or outside-provider billing?” Hospital visits may involve more than one billing entity.
Wrong insurance “Can you update insurance and rebill the claim?” Incorrect insurance can make a balance look higher than it should be.
Need help paying “Are financial assistance, payment plans, or estimate reviews available?” Options may depend on insurance, income, service date, and documentation.
Billing caution: Do not assume one statement covers all services. Hospital, physician, laboratory, radiology, anesthesia, ambulance, and pharmacy charges may appear separately.

Gift shop, flowers, and patient delivery help

Use UW Health’s gift shop route when sending flowers, balloons, personal-care items, or other patient gifts to University Hospital.

University Hospital gift shop
Patient information help
Delivery address
University Hospital, 600 Highland Ave, Madison, WI 53792
Before ordering
Confirm the patient’s hospital, full name, and unit/room if known. Some units may restrict flowers, food, latex balloons, or deliveries.
Best use
Use the gift shop for non-urgent patient comfort items. Do not use gift ordering for medical updates or patient-condition questions.

UW Health University Hospital map and directions

Use the hospital address for GPS, then follow campus and UW Health signs once near the hospital.

UW Health University Hospital

600 Highland Ave
Madison, WI 53792
Main phone: 608-263-6400

Use 600 Highland Ave, Madison, WI 53792 for GPS. Follow hospital, emergency, clinic, parking, and visitor signs when arriving.

Arrival checklist

  • Call 911 if the situation is life-threatening or transport is unsafe.
  • Bring photo ID, insurance card, medication list, allergy list, and appointment paperwork.
  • Check UW Health MyChart for appointment instructions and after-hospital care plans.
  • Confirm visitor rules before traveling to see a patient.
  • Use the visitor guide for parking, valet, food, Wi-Fi, and support resources.

Official source checklist for this UW Health University Hospital guide

Use these sources for final verification because parking, visitor rules, MyChart access, billing routes, and records processes can change.

Source What it verifies When to use it
UW Health University Hospital Official University Hospital location page and UW Health location context. Use first for hospital location information and official routing.
Patient and Family Visitor Guide Visitor, parking, food, Wi-Fi, patient-support, and hospital-arrival guidance for University Hospital and East Madison Hospital. Use before visiting a patient or driving to the hospital.
UW Health MyChart Patient portal login for test results, messages, appointments, billing, and after-hospital information. Use for online patient account access.
UW Health MyChart FAQ MyChart features, proxy guidance, urgent-message cautions, and medical-record access notes. Use when helping patients understand what MyChart can and cannot do.
UW Health Medical Records Medical-record request steps and full-record access routes. Use when a patient needs more than a portal view.
UW Health Billing and Insurance Billing, insurance, estimates, and payment-resource routing. Use for bill, estimate, insurance, and financial questions.
UW Health Gift Shop University Hospital gift delivery address, gift shop phone, and Patient Information help phone. Use when sending gifts, flowers, or patient comfort items.
Independent guide notice: This website is not UW Health, University Hospital, UW Health MyChart, a billing department, an insurer, or a medical provider. Always verify urgent symptoms, visitor access, records, billing, parking, and department instructions with UW Health or your care team.

UW Health University Hospital FAQs

These questions focus on address, phone, patient info, MyChart, medical records, billing, parking, visitor rules, emergency routing, and gift delivery.

1. What is the address of UW Health University Hospital?
UW Health University Hospital is located at 600 Highland Ave, Madison, WI 53792.
2. What is the main phone number for UW Health University Hospital?
The main phone number commonly listed for UW Health University Hospital is 608-263-6400. Use it for general hospital routing and department connection.
3. What should I do in a medical emergency?
Call 911 for life-threatening symptoms, ambulance-level emergencies, severe injury, chest pain, stroke symptoms, severe breathing trouble, overdose, seizure, or unsafe transport.
4. How do I contact a patient at UW Health University Hospital?
Call the main hospital number and ask to be connected to patient information or the patient’s room. Privacy rules may limit what staff can share by phone.
5. How do I access UW Health University Hospital records?
Use UW Health MyChart for available online records such as results, visit summaries, after-hospital care plans, and billing information. For a complete medical record, use UW Health’s medical records request route.
6. How do I pay a UW Health University Hospital bill?
Use UW Health billing resources or MyChart payment tools. For Wisconsin billing questions, UW Health MyChart payment resources list 877-565-0505 as a Wisconsin billing phone route.
7. Where should visitors park at UW Health University Hospital?
Use UW Health’s patient and family visitor guide for current parking, valet, and arrival guidance. Parking and entrance instructions can change because of construction, staffing, or hospital operations.
8. Does UW Health University Hospital use MyChart?
Yes. UW Health MyChart provides access to available test results, medications, allergies, immunizations, diagnoses, visit summaries, after-hospital care plans, appointments, demographics, and billing information.
9. Can I send flowers or a gift to a patient at University Hospital?
Yes, use the UW Health gift shop and select University Hospital. The gift shop lists University Hospital at 600 Highland Ave and provides a University Hospital gift shop phone number. Call Patient Information if you are not sure where the patient is staying.
10. What should I bring for a hospital visit or appointment?
Bring photo ID, insurance card, medication list, allergy list, appointment paperwork, referral or order if required, recent records, and MyChart access. For emergency symptoms, do not delay care to gather paperwork.