Uofl Health – Uofl Hospital Emergency Room & ER Info

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Emergency Room Guide · Downtown Louisville · Level I Trauma Center

UofL Health – UofL Hospital Emergency Room address, ER phone, trauma care, visitor entrance, records, billing, and parking

UofL Health – UofL Hospital Emergency Room is the emergency department at UofL Hospital in downtown Louisville. The ER is located at 530 S. Jackson Street, Louisville, KY 40202, and the listed ER phone number is 502-562-3015.

This guide helps patients and families quickly understand when to call 911, where to go, what services the ER supports, how visitor access works, how to request records afterward, and what to check before billing or insurance questions become confusing.

Life-threatening emergency: Call 911 ER Phone: 502-562-3015 Map & Directions Medical Records
Emergency rule: If symptoms may be life-threatening, call 911 instead of driving yourself. For chest pain, stroke signs, severe trauma, breathing trouble, heavy bleeding, overdose, severe burns, seizures, major allergic reaction, or sudden confusion, emergency medical services can start care before you arrive.
ER address 530 S. Jackson Street

Louisville, KY 40202. Use the Emergency Department entrance for ER visits.

ER phone 502-562-3015

Use for location and ER-related contact. Call 911 for life-threatening symptoms.

Trauma level Level I Trauma Center

UofL Hospital’s ED is part of a Level I Trauma Center in downtown Louisville.

ED entrance Open 24 hours

UofL Hospital lists the Emergency Department entrance as open 24 hours for ED visitors.

Medical records 502-217-1900

Use Health Information Management for records and continuity-of-care needs.

Security 502-562-3518

UofL Hospital states campus security monitors the hospital campus 24/7.

UofL Hospital Emergency Room overview

A practical ER guide for patients, family members, caregivers, visitors, and people driving to the downtown Louisville medical campus.

The Emergency Department within UofL Health – UofL Hospital is located in the heart of the Louisville Metro area. UofL Health describes the department as part of a Level I Trauma Center and says the ED sees more than 60,000 patients per year.

The ER is built for serious and complex emergencies, including trauma, stroke, burns, high-risk obstetrics, emergency psychiatric services, chemical or biological decontamination needs, and urgent medical problems that cannot safely wait for a clinic appointment.

Construction note: UofL Health has warned that I-65 Central Corridor construction can affect the Downtown Medical Campus. Allow extra time if you are driving, and call 911 if travel delay could put the patient at risk.

UofL Hospital ER contact directory

Use the correct number for emergency, records, security, billing, and patient-support needs.

Need Phone / link Use this for
Life-threatening emergency 911 Ambulance, stroke symptoms, chest pain, major trauma, overdose, severe breathing problems, heavy bleeding, or sudden severe illness.
UofL Hospital Emergency Room 502-562-3015 ER location questions and emergency department contact when 911 is not the right first step.
UofL Hospital main contact UofL Hospital contact page Hospital department routing and non-emergency hospital contact information.
Medical records 502-217-1900 Medical record requests, continuity-of-care records, MRN help, status checks, and release-of-information routing.
Hospital security 502-562-3518 Security concerns on the UofL Hospital campus. UofL states security monitors the campus 24/7.
MyChart support 502-588-7005 UofL Health MyChart portal support and access questions.
Financial assistance Financial Assistance Uninsured, underinsured, medically necessary care, and financial-help questions after emergency care.

When to go to UofL Hospital Emergency Room

Use the ER for serious symptoms, sudden medical changes, severe pain, injuries, or conditions that cannot safely wait.

Call 911 immediately

  • Chest pain, pressure, or possible heart attack
  • Stroke signs such as face droop, arm weakness, speech trouble, or sudden confusion
  • Severe trouble breathing or blue lips
  • Major trauma, fall, crash, or penetrating injury
  • Uncontrolled bleeding or severe burns
  • Seizure, overdose, poisoning, or loss of consciousness

Go to the ER now

  • Severe abdominal pain
  • High fever with stiff neck, confusion, or severe weakness
  • Serious infection symptoms
  • Severe allergic reaction
  • Suicidal thoughts, self-harm risk, or emergency psychiatric crisis
  • Pregnancy-related emergency or high-risk obstetric concern

Call a clinic or urgent care if stable

  • Mild cold symptoms
  • Medication refill only
  • Minor rash without breathing trouble
  • Non-severe sore throat
  • Routine testing request
  • Minor injury with normal movement and no severe pain

When uncertain

If the situation feels serious, worsening, or unsafe to monitor at home, choose emergency care. If the patient may deteriorate during transport, call 911 rather than driving.

Emergency care services at UofL Hospital

The ED handles many levels of emergency care and connects patients to hospital services when admission or specialty care is needed.

Service area What it may involve Patient / family note
Rapid triage Initial assessment, vital signs, symptom severity review, EMS handoff, and prioritization. Patients are not always seen in arrival order. Critical symptoms are prioritized.
Trauma care Major injuries, crash injuries, falls, penetrating trauma, surgical trauma evaluation, blood products, and ICU routing. Call 911 for severe trauma so EMS can activate the correct pathway.
Stroke care Rapid neurological evaluation, imaging, emergency treatment decisions, and specialty stroke-team support. Time matters. Do not drive yourself if stroke symptoms appear.
Burn care Emergency burn evaluation, pain management, wound care, transfer or admission decisions, and specialty team coordination. Do not apply home remedies to serious burns before seeking care.
Emergency psychiatric services Crisis evaluation, safety support, psychiatric emergency routing, and stabilization. Call or text 988 for suicide or mental health crisis support; call 911 for immediate danger.
High-risk obstetrics Pregnancy emergencies, urgent evaluation, and connection to women’s and infants services. Follow instructions from emergency staff, obstetric team, or EMS based on gestational age and symptoms.
Decontamination capability Chemical or biological decontamination support when exposure risk exists. Tell staff immediately if exposure to chemicals, powders, fumes, or biological hazards is possible.
Wait-time note: ER wait time depends on patient severity, ambulance arrivals, testing, specialty availability, bed status, and emergencies already in progress. A less visible patient may be taken back first because they are more critically ill.

Level I trauma, stroke, burn, and complex emergency care

UofL Hospital’s emergency department is built for serious injuries and complex emergency conditions.

Level I Trauma Center
UofL Health describes the ED as part of a Level I Trauma Center and says it is the first trauma center in the nation and the only Level I Trauma Center in the region.
ED capacity
UofL Health lists 42 treatment rooms, four trauma bays, and a rapid assessment triage area for Emergency Medical Services.
Annual volume
UofL Health says the ED sees more than 60,000 patients per year.
Emergency specialties
UofL Health specifically lists care levels including stroke, trauma, burn, high-risk obstetrics, and emergency psychiatric services.
EMS advantage
For stroke, trauma, chest pain, or severe breathing problems, EMS can begin care, transmit information, and route patients appropriately.

SAFE Services, sexual assault care, domestic violence care, and crisis support

UofL Hospital provides specialized forensic medicine services for sexual assault and domestic violence patients.

SAFE Services

UofL Health describes SAFE Services as a leader in forensic medicine for Louisville, providing medical and forensic examinations for victims of sexual assault and domestic violence at UofL Hospital.

Privacy and choice

Patients receiving forensic care may have sensitive privacy, reporting, evidence, and safety concerns. Ask staff what choices are available before making decisions.

Immediate danger

If someone is in immediate danger, call 911. For suicide or mental health crisis support, call or text 988.

Records after SAFE care

UofL Health’s SAFE Services page notes complete medical record requests can be directed through UofL Hospital Health Information Management.

Safety note: If you are seeking care after assault or violence, try not to change clothes, bathe, or discard items if evidence collection may be wanted. Medical care is still important even if you are unsure about reporting.

What to bring to UofL Hospital Emergency Room

Do not delay emergency care to gather paperwork, but bring helpful items when it is safe.

Bring if available

  • Photo ID
  • Insurance card
  • Medication list and allergy list
  • Recent discharge papers or test results
  • Primary doctor or specialist name
  • Emergency contact information

For injuries

  • How and when the injury happened
  • Whether loss of consciousness occurred
  • Blood thinner use
  • Tetanus shot timing if known
  • Any outside X-rays or images

For possible poisoning or overdose

  • Medication bottle or substance package
  • Time and estimated amount
  • Alcohol or drug co-exposures
  • Known medical conditions
  • Call 911 if symptoms are serious

For visitors

  • Phone charger
  • Patient’s legal name and birth date
  • Interpreter needs
  • Power of attorney or guardianship documents if relevant
  • List of questions for discharge

Emergency Department visitors and patient support

Visitor policies can change, and the ER may limit visitors for safety, space, infection-control, behavioral, or care reasons.

Visitor topic What UofL Health says What to do
ED entrance UofL Hospital lists the Emergency Department entrance as open 24 hours for ED visitors. Use the ED entrance if you are going to the emergency department.
ED visitor limits UofL Health’s visitor policy allows a guardian or parent for pediatric patients and states nursing staff may make limited accommodations for an adult or senior patient requiring special support. Check the current visitor policy before arrival or ask registration staff on entry.
Behavior expectations UofL Health may restrict visitors who interfere with patient care or violate behavior expectations. Follow instructions from nurses, physicians, registration, and security.
Security Security monitors the UofL Hospital campus 24/7 and can be reached at 502-562-3518. Report safety concerns, threatening behavior, or lost visitor issues to staff or security.
Clergy UofL Health welcomes clergy for patients in emergency care, hospice, palliative care, and urgent care settings. Ask staff how clergy or spiritual support can be coordinated for the patient.
Family tip: Choose one point person to receive updates when possible. ER teams may not be able to repeat the same update to multiple callers, especially during high-volume periods.

Medical records after an ER visit

ER discharge paperwork is not always the full medical record. Use UofL Health medical records when a doctor, insurer, employer, attorney, school, or follow-up specialist needs official documentation.

Start with your discharge papers. Keep the after-visit summary, diagnosis, medication list, follow-up instructions, and return precautions.
Use the medical records request process for full records. UofL Health says hospital and physician records can be requested by mail, fax, or online release form.
Call Health Information Management if needed. UofL Health lists Health Information Management at 502-217-1900 for continuity-of-care needs.
Request radiology images separately if needed. UofL Health provides separate options for radiology images, including online access routes for imaging records.
Check status by the correct channel. UofL Health lists email status-check routes for medical records and radiology image requests on the official records page.
Mail address
Release of Information, 225 Abraham Flexner Way, Suite 650, Louisville, KY 40202.
Fax
502-627-1806 for medical records requests.
Phone
502-217-1900 for Health Information Management and continuity-of-care needs.
Online portal
UofL Health provides online release-of-information forms and patient portal options for accessing information.

ER billing, insurance, financial assistance, and surprise billing protections

Emergency billing can include hospital charges, physician charges, lab work, imaging, medication, procedures, and follow-up services.

Billing topic What to know What to ask
Emergency care and payment UofL Health price-transparency guidance says emergency services will never be delayed or withheld based on ability to pay. “Who do I contact if I cannot pay the bill in full?”
Insurance network Emergency care may have special protections, but your insurer determines benefits and patient responsibility. “What is my ER copay, deductible, coinsurance, and out-of-pocket balance?”
Financial assistance UofL Health says emergency or medically necessary care at UofL Health hospitals may be free for patients who meet policy criteria. “Can I apply for financial assistance or speak with a financial counselor?”
No Surprises Act UofL Health’s notice explains protections when receiving emergency care or out-of-network provider care at an in-network facility. “Does surprise billing protection apply to this ER visit?”
Paying online UofL Health supports online bill payment and MyChart guest pay options. “Which visit account number should I use, and will I receive a receipt?”
Follow-up estimates Emergency care is not usually scheduled like elective care, but non-emergency follow-up services may be estimate-eligible. “Can I get a good-faith estimate for the ordered follow-up service?”
Billing tip: If you receive multiple bills, do not assume they are duplicates. ER visits may generate separate bills for facility, physician, radiology, laboratory, ambulance, or follow-up services.

Parking, directions, and downtown campus arrival

UofL Hospital sits on the downtown medical campus, where construction, one-way streets, garages, and emergency access can affect travel.

ER address
UofL Health – UofL Hospital Emergency Room, 530 S. Jackson Street, Louisville, KY 40202.
ED entrance
The UofL Hospital Emergency Department entrance is listed as open 24 hours for ED visitors.
Construction note
UofL Health says I-65 Central Corridor construction is impacting the Downtown Medical Campus. Allow extra commute time.
If symptoms are serious
Do not spend time looking for parking if the patient is unstable. Call 911 so emergency medical services can respond.
Security help
Campus security monitors 24/7 and can be reached at 502-562-3518 for safety-related issues.

UofL Hospital Emergency Room map

Use this map for the emergency room address on South Jackson Street in downtown Louisville.

UofL Health – UofL Hospital Emergency Room
530 S. Jackson Street
Louisville, KY 40202
ER Phone: 502-562-3015

For life-threatening symptoms, call 911 instead of navigating or driving yourself.

Official source checklist for UofL Hospital ER information

Use these official UofL Health pages to verify location, phone number, emergency services, records, visitor rules, billing, and directions before relying on outdated listings.

UofL Hospital Emergency Room location

Open ER location page

  1. Confirm the ER address and phone number.
  2. Use the map/directions link before driving.
  3. Review listed emergency providers if needed.

Emergency Care at UofL Hospital

Open emergency care page

  1. Review trauma, stroke, burn, psychiatric, and high-risk obstetric emergency-care details.
  2. Read the ED volume and treatment-room information.
  3. Use it to understand what level of care the hospital provides.

UofL Hospital patients and visitors

Open patients and visitors page

  1. Check ED entrance access and campus security information.
  2. Review visitor-policy links.
  3. Use it for patient-support details after arrival.

Medical records requests

Open medical records page

  1. Use mail, fax, or online release form options.
  2. Call 502-217-1900 for continuity-of-care help.
  3. Request radiology images separately if needed.

Visitor policy

Open visitor policy

  1. Check the current Emergency Department visitor rules.
  2. Review pediatric guardian and adult-support exceptions.
  3. Ask staff if a special situation requires accommodation.

Financial assistance

Open financial assistance page

  1. Review financial-help eligibility.
  2. Ask for help with emergency or medically necessary care bills.
  3. Use official billing pages for current policy details.
Independent guide notice: This page summarizes official public information for navigation and planning. It does not provide medical advice, guarantee wait times, schedule ER care, verify insurance, or replace instructions from UofL Health clinicians, EMS, security, billing, or medical records staff.

UofL Health – UofL Hospital Emergency Room FAQs

Common questions about the ER address, phone number, trauma center, visitor entrance, records, billing, parking, and when to call 911.

1. What is the address of UofL Health – UofL Hospital Emergency Room?
UofL Health lists UofL Hospital Emergency Room at 530 S. Jackson Street, Louisville, KY 40202.
2. What is the phone number for UofL Hospital Emergency Room?
The listed phone number for UofL Health – UofL Hospital Emergency Room is 502-562-3015. For life-threatening symptoms, call 911 instead.
3. Is UofL Hospital a Level I Trauma Center?
Yes. UofL Health describes the Emergency Department within UofL Hospital as part of a Level I Trauma Center in the Louisville Metro area.
4. Is the UofL Hospital Emergency Department entrance open 24 hours?
UofL Hospital’s patients and visitors page lists the Emergency Department entrance as open 24 hours for ED visitors.
5. When should I call 911 instead of driving to the ER?
Call 911 for chest pain, stroke symptoms, severe trouble breathing, major trauma, uncontrolled bleeding, overdose, seizure, loss of consciousness, severe allergic reaction, or any condition that could worsen during transport.
6. What emergency services are available at UofL Hospital?
UofL Health lists emergency care that includes trauma, stroke, burn, high-risk obstetrics, emergency psychiatric services, and chemical or biological decontamination capability.
7. How do I get medical records after an ER visit at UofL Hospital?
Use UofL Health’s medical records request process. Records can be requested by mail, fax, or online form, and Health Information Management can be reached at 502-217-1900 for continuity-of-care needs.
8. Can a visitor come with me to the UofL Hospital ER?
Visitor rules can change. UofL Health’s visitor policy allows a parent or guardian for pediatric patients and says nursing staff may make limited accommodations for adult or senior patients requiring special support. Ask staff for the current ER policy.
9. Does UofL Hospital offer financial assistance for ER bills?
UofL Health states emergency or other medically necessary care may be free for patients who meet financial-assistance policy criteria. Ask billing or financial assistance staff about eligibility and applications.
10. Where is the ER entrance located?
Use the UofL Hospital Emergency Department entrance for ER care at 530 S. Jackson Street in downtown Louisville. Because construction can affect the downtown campus, allow extra time if driving and call 911 if the patient is unstable.