VA Beach General Hospital in: Contact & Patient Info

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Virginia Beach Hospital Guide · Contact · Patient Info · ER

VA Beach General Hospital in Virginia Beach, VA: address, phone, ER, trauma care, patient records, billing, visitors, and parking

VA Beach General Hospital commonly refers to Sentara Virginia Beach General Hospital, a hospital at 1060 First Colonial Road, Virginia Beach, VA 23454.

Use this guide to find the right contact path for emergency care, patient information, visitor planning, medical records, billing help, directions, parking, and follow-up questions after a hospital stay or ER visit.

Emergency: Call 911 Official Hospital Page Medical Records Map & Directions
Emergency rule: For chest pain, stroke signs, severe trouble breathing, major trauma, heavy bleeding, overdose, seizure, severe allergic reaction, or sudden severe illness, call 911. Do not drive yourself if symptoms could worsen on the way.
Official name Sentara Virginia Beach General Hospital

Often searched as VA Beach General Hospital or Virginia Beach General Hospital.

Hospital address 1060 First Colonial Rd.

Virginia Beach, VA 23454. Use official Sentara directions before driving.

Hospital type 273-bed hospital

Sentara describes the facility as a 273-bed hospital with tertiary and advanced clinical services.

Trauma designation Level III Trauma Center

Sentara and Virginia Department of Health sources identify it as a Level III trauma center.

Highlighted services ER + specialty care

Emergency, heart and vascular, neurosciences, orthopedics and spine, women’s health, cancer, behavioral health, and imaging.

Records phone 757-507-7110

Sentara Health Information Management handles medical record requests for Sentara hospitals.

Hospital overview: VA Beach General Hospital in Virginia Beach

A practical patient and visitor guide for Sentara Virginia Beach General Hospital.

Sentara Virginia Beach General Hospital is located near First Colonial Road in Virginia Beach and serves patients from Virginia Beach, the Eastern Shore, Northeastern North Carolina, and the broader Hampton Roads region.

The hospital is especially important for emergency and trauma routing because Sentara identifies it as the region’s only Level III trauma center. It also highlights specialized programs in heart and vascular care, neurosciences, neurosurgery, orthopedics and spine care, cancer care, women’s health, behavioral health, and advanced imaging.

Search-name note: If you are searching “VA Beach General Hospital,” use the official name “Sentara Virginia Beach General Hospital” when calling, requesting records, checking insurance, or entering the address into maps.

Contact directory for VA Beach General Hospital

Use the right contact path for emergency care, hospital information, records, billing, and patient support.

Need Phone / link Use this for
Life-threatening emergency 911 Ambulance, major trauma, stroke symptoms, chest pain, overdose, severe breathing problems, heavy bleeding, seizure, or sudden severe illness.
Official hospital page Sentara Virginia Beach General Hospital Current hospital information, service links, directions, patient information, visitor information, and official updates.
Main directory / departments Hours and directory Hospital department routing, patient information, emergency department, health information services, and specialty departments.
Medical records 757-507-7110 Requesting records, MyChart record access, online records request help, and fax/mail authorization questions.
Billing support Sentara billing Hospital bills, MyChart billing, insurance questions, payment plans, financial assistance, and estimates.
Patient concerns Patient rights page Patient Advocate, hospital administration, Sentara Promise Line, and state complaint routing.
Phone-list caution: Hospital department numbers can change. For current direct lines, use Sentara’s official hours and directory page or call the main hospital directory.

Emergency room and urgent symptoms

Use the emergency department for serious symptoms, severe injuries, and conditions that cannot safely wait for a clinic appointment.

Call 911 immediately

  • Chest pain, pressure, or possible heart attack
  • Stroke signs such as face droop, arm weakness, speech trouble, or sudden confusion
  • Severe breathing trouble
  • Major trauma, fall, crash, or penetrating injury
  • Uncontrolled bleeding
  • Seizure, overdose, poisoning, or loss of consciousness

Go to the ER now

  • Severe abdominal pain
  • Sudden severe headache
  • Broken bone with deformity or severe pain
  • Severe allergic reaction
  • High fever with confusion or stiff neck
  • Severe burns or serious infection symptoms

Use urgent care or clinic if stable

  • Mild sore throat
  • Minor rash without breathing trouble
  • Medication refill only
  • Minor sprain with normal circulation
  • Non-severe cold symptoms
  • Routine test request

When uncertain

If symptoms feel serious, sudden, worsening, or unsafe to monitor at home, choose emergency care. If the person may deteriorate during transport, call 911 instead of driving.

Driving warning: Do not drive yourself with chest pain, stroke symptoms, severe bleeding, fainting, seizure, overdose, or severe breathing trouble. Emergency medical services can begin care before arrival.

Medical services highlighted at Sentara Virginia Beach General Hospital

Sentara lists several major care areas for this hospital. Use the official hospital page for the most current service directory.

Service area What it may include Patient tip
Emergency care Emergency department, trauma routing, sudden illness, injuries, and urgent evaluation. Call 911 for life-threatening symptoms or severe injuries.
Trauma services Level III trauma capability for serious injuries and trauma-system coordination. EMS can help route patients based on injury severity and trauma-system rules.
Stroke and neurosciences Primary Stroke Center recognition, neurosciences, neurosurgery, and related care pathways. Stroke symptoms are time-sensitive. Call 911.
Heart and vascular Cardiac and vascular care, testing, procedures, monitoring, and outpatient support services. Ask whether your visit is hospital-based or outpatient because billing and location can differ.
Orthopedics and spine Orthopedic, joint, spine, trauma-related bone injuries, and surgical care pathways. Bring imaging disks, prior operative reports, and medication lists when available.
Women’s health Women’s health services and related hospital programs listed by Sentara. Confirm whether your appointment is at the main hospital, an outpatient office, or a related Sentara location.
Cancer and advanced imaging Cancer-related care and imaging services connected to hospital and outpatient programs. Ask whether records from another doctor should be transferred before the appointment.
Behavioral health Behavioral health services and emergency evaluation when appropriate. Call or text 988 for suicide or mental health crisis support; call 911 for immediate danger.

Level III trauma center and Primary Stroke Center information

These designations matter when a patient has serious injuries or time-sensitive neurological symptoms.

Trauma level
Sentara describes Sentara Virginia Beach General Hospital as the region’s only Level III trauma center. The Virginia Department of Health also lists it among Virginia’s Level III trauma centers.
Stroke recognition
Sentara’s hospital page describes the facility as a recognized accredited Primary Stroke Center.
Why it matters
Trauma and stroke care require quick assessment, imaging, specialty consultation, transfer decisions, and treatment timing.
EMS advantage
For stroke signs, chest pain, major injuries, or severe breathing symptoms, EMS can begin evaluation and route the patient appropriately.
Family action
Write down the time symptoms started, medications, allergies, blood thinner use, medical history, and emergency contact information.
FAST stroke check: Face drooping, Arm weakness, Speech difficulty, Time to call 911. Sudden vision loss, severe dizziness, or worst headache can also be stroke warning signs.

Visitor information and hospital stay planning

Visitor rules can change by unit, infection-control status, patient condition, and hospital policy.

Visitor topic What to check Why it matters
Current visiting hours Use Sentara’s official visitor information for the hospital or ask the unit directly. Hours may differ by department, isolation status, intensive care, surgery, or patient condition.
Photo ID Ask whether visitor badging or check-in is required. Hospitals commonly require check-in for patient privacy and safety.
Number of visitors Ask the nurse or unit clerk how many visitors are allowed at one time. Crowding can interfere with care, rest, procedures, and infection control.
ICU or restricted units Call the unit before visiting. Critical care, behavioral health, emergency care, and procedure areas may have different rules.
Food, flowers, and gifts Ask before bringing items. Diet restrictions, allergies, infection control, oxygen use, and unit policies may limit items.
Family updates Ask the patient to designate a family spokesperson when possible. It helps the care team avoid repeating updates to multiple callers.
Visitor tip: If you do not know the patient’s room number, use the hospital directory or patient-information routing instead of going directly to a unit.

Patient information: what to bring and what to ask

Bring essentials when it is safe, but never delay emergency care to gather paperwork.

Bring to the hospital

  • Photo ID
  • Insurance card
  • Medication list and allergy list
  • Doctor names and pharmacy name
  • Recent discharge papers or test results
  • Emergency contact information

For surgery or procedure visits

  • Pre-op instructions
  • Medication hold list
  • Driver or support person information
  • Advance directive if available
  • Questions about anesthesia or discharge

For ER visits

  • Time symptoms started
  • What happened before arrival
  • Blood thinner use
  • Substance or medication exposure
  • Relevant medical history

Before discharge

  • Diagnosis and test results
  • New medications and side effects
  • Follow-up appointment instructions
  • Return-to-ER warning signs
  • Work, school, or activity restrictions

Medical records from VA Beach General Hospital

Use Sentara’s medical records process when you need discharge records, imaging reports, visit notes, test results, or documents sent to another doctor.

Check Sentara MyChart first. Sentara lists MyChart as one option for accessing and requesting medical records.
Use the online records request tool. Sentara states patients can request records online and should have a driver’s license or government-issued ID ready for upload.
Use the printable authorization if needed. Sentara provides a PDF authorization that can be printed, filled out, and faxed or mailed to the records team.
Send requests to Health Information Management. Sentara lists Health Information Management, Attention: Release of Information, 800 Independence Boulevard, 5th floor, Virginia Beach, VA 23455.
Call or fax if you need status help. Sentara lists phone 757-507-7110 and fax 757-995-7366 for medical records requests.
Ask whether fees apply. Sentara notes state and federal law may permit fees for copies not used for continuation of care.
Records phone
Records fax
757-995-7366
Mailing address
Health Information Management, Attention: Release of Information, 800 Independence Boulevard, 5th floor, Virginia Beach, VA 23455.
Common needs
ER records, discharge summary, operative report, imaging report, lab results, itemized records, records for another doctor, and minor-patient records.

Billing, insurance, estimates, and financial assistance

Hospital billing may include facility charges, doctor bills, lab charges, imaging charges, emergency care, outpatient services, and follow-up care.

Billing topic What to know What to ask
Bill payment Sentara says bill pay is available through Sentara MyChart. “Which visit account number should I use, and will I receive a receipt?”
Insurance Your insurer determines deductible, copay, coinsurance, and network rules. “Is this hospital and service in network for my plan?”
Emergency care Emergency care may generate multiple bills from different providers or services. “Which bills are from Sentara, physician groups, ambulance, radiology, or lab providers?”
Financial assistance Sentara states it provides quality care regardless of ability to pay and offers financial assistance resources. “Can I apply for financial assistance, an uninsured discount, or a payment plan?”
Estimates Sentara provides price-estimate resources for anticipated health care services. “Can I get an estimate for my scheduled service and expected out-of-pocket cost?”
Old payment plans Sentara billing FAQs discuss MyChart billing and previous payment-plan handling. “Was my prior payment plan transferred, and where can I see it?”
Billing tip: If you receive more than one bill, do not assume they are duplicates. Emergency, hospital, physician, ambulance, lab, imaging, and specialist bills can arrive separately.

Patient rights, privacy, advocates, and concerns

If you have a concern about care, safety, privacy, communication, access, or records, start with the hospital’s patient-support process.

Medical privacy

Sentara’s patient rights page states patients have rights related to confidentiality of medical information and records, and the ability to request copies.

Patient Advocate

Sentara directs patients with concerns to the Patient Advocate, Hospital Administration, or the Sentara Promise Line.

Emergency treatment

Sentara’s patient rights page references prompt life-saving emergency treatment regardless of economic status or source of payment.

State complaint path

The Sentara patient rights page includes Virginia Department of Health Offices of Licensure and Certification contact details for complaint routing.

Concern script: “I was a patient at Sentara Virginia Beach General Hospital on ____. I need help with ____. Can you connect me with the Patient Advocate, hospital administration, or the correct department?”

Directions, visitor parking, and arrival tips

Use Sentara’s directions and parking page for the latest route instructions and campus parking details.

Hospital address
1060 First Colonial Road, Virginia Beach, VA 23454.
Visitor parking
Sentara’s campus parking page says visitor parking areas are clearly marked and patrolled by security staff.
Traffic circle note
Sentara’s campus map and parking guidance says not to park in the traffic circle directly in front of the hospital because it is reserved as a patient discharge area.
For emergency symptoms
Do not spend time searching for parking if the patient is unstable. Call 911.
For appointments
Ask whether your visit is at the main hospital, an outpatient department, a diagnostic center, or another Sentara location.

VA Beach General Hospital map

Use this map for Sentara Virginia Beach General Hospital on First Colonial Road.

Sentara Virginia Beach General Hospital
1060 First Colonial Road
Virginia Beach, VA 23454

For life-threatening symptoms, call 911 instead of navigating or driving yourself.

Official source checklist for VA Beach General Hospital information

Use these official sources to verify hospital location, trauma status, services, records, billing, rights, parking, and visitor information.

Sentara Virginia Beach General Hospital

Open official hospital page

  1. Confirm hospital address and service highlights.
  2. Review emergency, patient, visitor, and directions links.
  3. Use the official name for records and insurance questions.

Hours and directory

Open hospital directory

  1. Find department routing.
  2. Look for patient information and health information services.
  3. Use the directory instead of outdated third-party numbers.

Directions and parking

Open directions and parking

  1. Verify route instructions before traveling.
  2. Check parking guidance.
  3. Confirm destination if visiting an outpatient department.

Medical records request

Open medical records page

  1. Choose MyChart, online request, or printable authorization.
  2. Have government ID ready for online requests.
  3. Use Sentara Health Information Management for record release questions.

Billing and financial assistance

Open billing page

  1. Use Sentara MyChart bill pay.
  2. Check financial assistance and payment options.
  3. Review insurance and estimate resources.

Virginia trauma center list

Open Virginia trauma centers

  1. Confirm the Level III trauma center listing.
  2. Review Virginia’s trauma-center explanation.
  3. Use official EMS sources for trauma designation context.
Independent guide notice: This page summarizes public information for navigation and planning. It does not provide medical advice, verify real-time ER wait times, schedule care, guarantee insurance coverage, or replace instructions from Sentara clinicians, EMS, billing, or medical records staff.

VA Beach General Hospital FAQs

Common questions about the hospital address, ER, trauma status, services, medical records, billing, parking, and visitor planning.

1. What is VA Beach General Hospital’s official name?
The official name is Sentara Virginia Beach General Hospital. Many people search for it as VA Beach General Hospital or Virginia Beach General Hospital.
2. What is the address for Sentara Virginia Beach General Hospital?
Sentara Virginia Beach General Hospital is located at 1060 First Colonial Road, Virginia Beach, VA 23454.
3. Is Sentara Virginia Beach General Hospital a trauma center?
Yes. Sentara describes Sentara Virginia Beach General Hospital as the region’s only Level III trauma center, and the Virginia Department of Health lists it among Virginia’s Level III trauma centers.
4. Does VA Beach General Hospital have an emergency room?
Yes. Sentara Virginia Beach General Hospital provides emergency care. For life-threatening symptoms, call 911 instead of driving yourself.
5. What services are available at Sentara Virginia Beach General Hospital?
Sentara highlights emergency care, behavioral health, cancer, heart and vascular, neurosciences, orthopedics and spine, women’s health, advanced imaging, and specialty services at this hospital.
6. How do I request medical records from Sentara Virginia Beach General Hospital?
Use Sentara MyChart, the online records request tool, or a printed authorization sent to Sentara Health Information Management. Sentara lists Health Information Management at 800 Independence Boulevard, 5th floor, Virginia Beach, VA 23455, phone 757-507-7110, fax 757-995-7366.
7. Where do I find billing help for Sentara Virginia Beach General Hospital?
Use Sentara’s official billing page for MyChart bill pay, insurance questions, estimates, payment plans, financial assistance, and billing customer support.
8. Where should visitors park at VA Beach General Hospital?
Use Sentara’s directions and parking page for current campus guidance. Sentara’s parking information says visitor parking areas are clearly marked and patrolled by security staff, and the traffic circle in front of the hospital is reserved for patient discharge.
9. Is Sentara Virginia Beach General Hospital the same as Sentara Princess Anne Hospital?
No. Sentara Virginia Beach General Hospital is at 1060 First Colonial Road, while Sentara Princess Anne Hospital is a separate Sentara hospital in southern Virginia Beach. Confirm the location before driving.
10. What should I do if I have a concern about care at the hospital?
Sentara’s patient rights page directs patients with concerns to the Patient Advocate, Hospital Administration, or the Sentara Promise Line. For urgent safety concerns inside the hospital, speak with the nurse, charge nurse, unit manager, or hospital staff immediately.