Our Lady of the Lake Children’s: Pediatric Care & Info

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Children’s Hospital Guide · Baton Rouge LA · Pediatric Care & Family Info

Our Lady of the Lake Children’s Hospital address, phone, pediatric ER, specialists, MyChart, records, billing, visitors, parking, and map

Our Lady of the Lake Children’s Hospital is a pediatric hospital in Baton Rouge at 8300 Constantin Blvd., Baton Rouge, LA 70809. The main operator number is (225) 374-4325.

This guide is for parents, caregivers, and families who need quick hospital contact details, pediatric emergency information, appointment steps, medical records, MyChart, billing, visitor rules, family support, parking, and practical planning before going to the hospital.

Call Main: 225-374-4325 Pediatric ER: 225-374-1410 Official Hospital Page Map & Parking
Child medical emergency? Call 911 or go to the nearest emergency department. Do not use a website article, email, or contact form for urgent symptoms such as trouble breathing, blue lips, seizure, severe allergic reaction, major injury, severe dehydration, poisoning, altered mental status, or a newborn emergency.
Hospital address 8300 Constantin Blvd.

Baton Rouge, LA 70809.

Main operator 225-374-4325

Use for hospital routing, departments, patient rooms, and general information.

Pediatric ER 24/7

Official ER page lists the pediatric emergency room as open 24 hours, 7 days a week.

ER phone 225-374-1410

Use for pediatric ER routing. Call 911 for active emergencies.

Hospital size 99 beds

Official page describes six floors, 360,000+ square feet, and 99 patient beds.

Records office 225-374-1345

Release of Information Department, Monday-Friday 8 a.m.-4:30 p.m.

About Our Lady of the Lake Children’s Hospital

A practical parent and caregiver guide for the Baton Rouge pediatric hospital.

Our Lady of the Lake Children’s Hospital is the Baton Rouge children’s hospital campus within the FMOL Health / Our Lady of the Lake Children’s Health network. The official hospital page describes it as the main campus and central hub for a statewide pediatric healthcare network.

The hospital includes pediatric emergency care, pediatric intensive care, a neonatal intensive care center, hospital medicine, pediatric specialists, Child Life services, a Family Resource Center, a retail pharmacy, St. Jude Affiliate Clinic access, and family-centered inpatient support.

Disambiguation note: This article covers Our Lady of the Lake Children’s Hospital at 8300 Constantin Blvd., Baton Rouge, LA 70809. Do not confuse it with Our Lady of the Lake Regional Medical Center on Hennessy Boulevard, Our Lady of the Lake Ascension in Gonzales, or outpatient Children’s Health clinics.

Our Lady of the Lake Children’s Hospital phone numbers

Use the official phone directory for final routing. Call 911 for an active emergency.

Department Phone Best use
Emergency 911 Life-threatening symptoms, major injury, unsafe transport, severe breathing trouble, seizure, poisoning, or emergency newborn symptoms.
All departments / operator 225-374-4325 / 833-374-4325 General hospital routing, patient-room routing, departments, family questions, and main information.
Pediatric Emergency Room 225-374-1410 Pediatric ER department routing. Do not use this instead of 911 for a life-threatening emergency.
Patient rooms 225-374 + four-digit room number Directly reaching a patient room when the room number is known and calls are allowed.
Admissions 225-374-1560 Registration, admission routing, planned hospital stay questions, and hospital check-in support.
Child Life 225-374-1550 Help preparing children for hospitalization, procedures, surgery, coping, play, and family support.
Family Resource Center 225-374-1475 Family support, resource navigation, education, and hospital stay assistance.
Retail Pharmacy 225-374-1350 Discharge medications, pediatric prescription routing, medication questions, and pharmacy pickup.
Security 225-374-1400 Parking escort, safety concerns, visitor badge support, and after-dark campus assistance.
St. Jude Clinic 225-374-1485 St. Jude Affiliate Clinic routing and oncology-related clinic questions.
Therapy 225-374-1520 Therapy department routing, outpatient therapy questions, and rehabilitation coordination.
Medical Records / Release of Information 225-374-1345 Medical-record copies, authorization forms, records transfer, and parent/legal representative requests.
Call tip: Before calling, have the child’s full legal name, date of birth, parent/guardian name, room number if known, appointment date, provider name, insurance card, and reason for the call ready.

Pediatric emergency room and urgent care guidance

The Children’s Hospital ER is for babies, children, teens, and young adults who need urgent or emergency pediatric evaluation.

Call 911
Call 911 for severe breathing trouble, blue lips, unresponsiveness, seizure, major trauma, serious allergic reaction, poisoning, uncontrolled bleeding, severe dehydration, or if transport is unsafe.
Pediatric ER phone
For non-911 ER routing, the official ER page lists 225-374-1410.
ER hours
The official pediatric ER page lists the Children’s Hospital Emergency Room as open 24 hours, 7 days a week.
Bring if possible
Medication list, allergies, immunization information, pediatrician name, insurance card, photo ID, prior discharge papers, and any specialist instructions.
After ER treatment
Your child may be discharged home, admitted to the pediatric unit, admitted to PICU or NICU when appropriate, or referred for specialty follow-up.
Do not delay care: Online wait-time information, call-center routing, or web search results should never delay emergency care for a child.

How to request a pediatric appointment

Appointments may be at the Children’s Hospital, an outpatient clinic, a specialist office, or another FMOL Health location.

Decide whether the need is emergency, urgent, or routine. Use 911 or the pediatric ER for emergency symptoms. Use appointment scheduling for specialty visits, follow-ups, imaging, therapy, and routine pediatric care.
Use the provider search or appointment link. Search the official Our Lady of the Lake Children’s provider directory by specialty, doctor name, condition, location, or availability.
Ask whether a referral is required. Some pediatric specialties, imaging tests, therapies, surgeries, and insurance plans require a referral, order, authorization, or prior records.
Confirm the exact location. Children’s Health has hospital services and outpatient clinics. Confirm whether you should go to 8300 Constantin Blvd. or another clinic address.
Prepare your child’s information. Bring medication list, allergies, vaccines, pediatrician name, specialist notes, lab results, imaging, school forms, and prior discharge papers.
Use MyChart if available. MyChart may help with appointments, results, billing, records, and non-urgent messages. Parents should ask about proxy access for a minor patient.
Ask about preparation instructions. Surgery, sedation, imaging, lab work, sleep studies, procedures, and therapy may require fasting, arrival time, medication instructions, or a responsible adult plan.

Pediatric specialties and hospital services

The official hospital page lists many pediatric specialties. Use this table to choose the right starting point.

Care area What it may help with Parent planning tip
Pediatric Emergency Medicine Urgent and emergent care for babies, children, teens, and young adults. Call 911 for life-threatening symptoms or unsafe transport.
Pediatric Intensive Care Critical illness, complex monitoring, respiratory support, severe infection, trauma, and post-surgical intensive care. Ask the unit about visitor rules, parent stay rules, and communication rounds.
Neonatology / NICU Newborn and infant intensive care, including surgical newborn care and specialized neonatal support. Confirm NICU visitor and sibling rules before arrival.
Hematology and Oncology Blood disorders, cancer care, St. Jude Affiliate Clinic coordination, and specialty treatment planning. Bring outside records, pathology, treatment history, imaging, medication list, and insurance authorization.
Cardiology Heart conditions, murmurs, rhythm concerns, congenital issues, testing, and specialty follow-up. Bring prior EKG, echocardiogram, cardiology notes, and family history details.
Neurology and Neurosurgery Seizures, headaches, brain and spine concerns, neurologic disorders, and surgical evaluation. Track symptoms, triggers, medications, videos of episodes when safe, and prior imaging.
Orthopedics and Sports Medicine Fractures, sports injuries, joint issues, spine concerns, surgery planning, and recovery. Bring injury date, school/sports forms, prior X-rays, and brace or cast instructions.
Gastroenterology Stomach pain, reflux, feeding issues, inflammatory bowel disease, constipation, liver concerns, and procedures. Bring growth history, food diary, stool pattern, medication list, and prior labs.
Pulmonology and Sleep Medicine Asthma, breathing conditions, chronic cough, sleep disorders, and respiratory care. Bring inhalers, spacer, action plan, sleep logs, and prior pulmonary testing.
Radiology and imaging X-ray, ultrasound, MRI, CT, and image-guided diagnostic support. Ask whether sedation, fasting, order, prior authorization, or PowerShare image transfer is needed.

Child Life, family resources, pharmacy, chaplain, and support services

Children’s hospitals support the whole family, not only the medical condition.

Child Life Specialists

Child Life helps reduce fear, explain procedures in age-appropriate ways, support play, prepare children for surgery, and help families cope during hospitalization.

Family Resource Center

The Junior League of Baton Rouge Family Resource Center can help families with education, navigation, and support during a child’s hospital stay.

Retail Pharmacy

The Children’s Hospital Retail Pharmacy can help with discharge medications and pediatric pharmacy routing. Call 225-374-1350.

Chaplain and spiritual care

Families who need prayer, spiritual support, grief support, or a calm conversation can ask the care team or call the Chaplain line at 225-374-1330.

Security escort

Security can provide an escort to or from your car. Call 225-374-1400 for assistance.

Therapy support

Therapy services may support mobility, development, recovery, rehabilitation, and ongoing care planning. Call 225-374-1520 for department routing.

MyChart for parents, guardians, and pediatric patients

MyChart can help families manage online health information, but emergency needs should not go through portal messages.

Use MyChart for
Eligible appointments, test results, non-urgent messages, billing, online bill pay, visit summaries, and some record access.
Proxy access
Parents and legal guardians should ask about proxy access for a minor child so they can view and help manage allowed health information.
Do not use for
Emergency symptoms, urgent breathing issues, severe pain, new seizures, allergic reactions, poisoning, or symptoms that need immediate evaluation.
Records
Some medical-record tasks may still require a signed Authorization for Release of Health Information and Release of Information Department processing.
Billing
Families may be able to view and pay bills online, but complex billing, insurance, and financial assistance questions may require customer service or admissions help.
Portal safety note: MyChart is convenient, but it is not an emergency communication tool. Use 911, the ER, or your child’s clinician’s urgent instructions when symptoms are serious.

Medical records, release forms, vaccine records, and imaging transfer

Medical records are protected by privacy laws. Parents, legal guardians, and authorized representatives should use the official release process.

Record need Best route What to prepare
Hospital medical records Children’s Hospital Release of Information Department, 225-374-1345. Child’s full legal name, date of birth, parent/guardian ID, date range, records requested, and signed authorization.
Records sent to another provider Use the Authorization for Release of Health Information and include the receiving facility details. Provider name, clinic or hospital, fax or delivery method, date range, and record type.
Parent or guardian copy Use the official medical-record request process. Parents of minor patients are listed as allowed requestors for electronic requests. Proof of identity and legal authority may be needed.
Birth certificate Contact Louisiana Vital Records, not the hospital medical-record office. Child’s birth details, parent information, identification, and state vital-records application requirements.
Imaging studies Ask whether images can be shared through PowerShare or whether reports/images must be requested separately. Exam type, exam date, ordering provider, receiving provider, and whether images or reports are needed.
School, camp, sports, or daycare forms Ask the treating clinic or primary pediatrician whether the hospital can complete the requested form. Form deadline, vaccine record, diagnosis documentation, medication authorization, and school instructions.
Records rule: Our Lady of the Lake states it requires a completed, signed, and dated Authorization for Release of Health Information before releasing documents and cannot process release requests by telephone or email alone.

Billing, online bill pay, price transparency, and financial assistance

Hospital billing can include hospital charges and separate physician, emergency, radiology, anesthesia, or specialist bills.

Billing need Official route What to ask
Online bill pay Use MyChart or the FMOL Health online bill pay links. Confirm whether the account is hospital, physician, emergency physician, radiology, anesthesia, lab, or another service.
Financial assistance Contact Admissions / Financial Counseling for Our Lady of the Lake Health. Eligibility, application forms, income documents, Medicaid help, covered services, and decision timing.
Price transparency Use the FMOLHS price transparency page and Children’s Health charge resources. Whether the estimate includes hospital-only charges or separate physician/professional fees.
Insurance authorization Call your insurance plan and the scheduling department before non-emergency care. Referral, prior authorization, deductible, copay, coinsurance, network status, and facility benefit.
Itemized bill Contact billing customer service or use the statement instructions. Itemized charges, payments, adjustments, insurance denial, balance, and payment-plan options.
Emergency bill question Contact billing after receiving the statement. Hospital ER charges, physician charges, lab, imaging, observation/admission status, and insurance processing.
Estimate warning: Healthcare billing is complex. A hospital estimate or charge file may not include every doctor, specialist, anesthesiologist, radiologist, emergency physician, lab, or outside-provider bill.

Insurance, Medicaid, referrals, and authorization questions

For scheduled pediatric care, verify both hospital and specialist coverage before the appointment whenever possible.

Confirm hospital network status

Call your insurance plan to confirm whether Our Lady of the Lake Children’s Hospital is in network for the child’s specific benefit plan.

Confirm specialist coverage

Specialists may bill separately. Ask whether the doctor, hospital, anesthesia, radiology, lab, or therapy provider is in network.

Ask about referrals

Pediatric specialty visits, imaging, therapies, procedures, surgeries, and hospital admissions may require a primary-care referral or authorization.

Medicaid or assistance questions

Families with Medicaid, underinsurance, or no insurance should ask Admissions or Financial Counseling about eligibility help and financial assistance.

Visitor rules for Our Lady of the Lake Children’s Hospital

Visitor rules may change by unit, child’s condition, infection-control needs, surgery status, NICU, PICU, and hospital policy updates.

General visiting hours
The visitor page lists Children’s Hospital visiting hours as 8 a.m.-8 p.m. for approved visitors.
Approved visitor list
The page states eight total visitors are allowed during visiting hours, with two parents/caregivers allowed to stay 24/7 and included in the eight approved people.
Room limit
The page says the hospital limits the number of people in a room, including children, to four at a time.
NICU and PICU
For NICU and PICU, all visitors must be at least 18 years old. Siblings under 18 go through a separate approval process.
Photo ID badge
Every visitor, parent, and caregiver must present valid government-issued photo ID to receive a visitor badge.
Unit confirmation
Call the unit before visiting if the child is in ER, NICU, PICU, surgery, isolation, or if you are bringing siblings.
Visitor planning tip: Bring ID, keep visitor badges visible, wash hands before and after patient contact, and ask the nurse before bringing food, balloons, flowers, toys, or outside medication.

Parking, security escort, and campus safety

Plan extra time for parking, check-in, elevator access, visitor badges, and unit directions.

Need Best guidance Practical tip
Children’s Hospital parking Official patient/guest guidance says parking is available at the front of the Children’s Hospital. Confirm entrance instructions if you are going to ER, surgery, NICU, PICU, clinic, or inpatient unit.
Security escort Security can provide an escort to or from your car. Call 225-374-1400. Use this if arriving late, leaving after dark, carrying supplies, or feeling unsafe.
Valuables The hospital’s parking section advises not leaving valuables in your car. Bring only needed items and keep medications, devices, ID, and insurance cards with you.
Tobacco-free campus FMOL Health says campuses and parking areas are tobacco-free. Plan ahead if a caregiver needs nicotine replacement or breaks away from campus.
Wayfinding Call the operator or department before arrival if you are unsure which entrance to use. Ask for the exact unit, floor, clinic name, or department desk before parking.

Our Lady of the Lake Children’s Hospital map and address

Use this map for the Children’s Hospital campus on Constantin Boulevard in Baton Rouge.

Our Lady of the Lake Children’s Hospital
8300 Constantin Blvd.
Baton Rouge, LA 70809
Main: 225-374-4325
Pediatric ER: 225-374-1410

Confirm whether you should use the main hospital entrance, pediatric emergency entrance, clinic entrance, admissions route, surgery route, or a specific unit before arrival.

Before you go: parent and caregiver checklist

Use this checklist for ER visits, admissions, surgery, specialty appointments, imaging, therapy, and hospital stays.

Bring or confirm Why it matters Best timing
Child’s full legal name and date of birth Needed for registration, room lookup, records, billing, and patient identity. Have ready for every call or visit.
Parent/guardian photo ID Needed for visitor badge, records requests, and identity verification. Bring to the hospital and Release of Information Department.
Insurance or Medicaid card Used for registration, authorization, claim filing, and billing. Bring to scheduled care and ER visits when possible.
Medication and allergy list Helps prevent medication errors and treatment delays. Include prescriptions, over-the-counter medicines, supplements, and recent doses.
Pediatrician and specialist details Helps the hospital coordinate care and send follow-up information. Bring names, phone numbers, clinic locations, and referral notes.
Prior records or imaging Helpful for second opinions, specialist visits, surgery, ER evaluation, and complex conditions. Use PowerShare or bring available records before the appointment when possible.
Comfort items A stuffed animal, blanket, book, tablet, charger, or familiar item can reduce anxiety. Bring safe, labeled items that can be cleaned and do not interfere with care.
Visitor and sibling plan NICU, PICU, ER, surgery, and isolation areas may have stricter rules. Check before bringing siblings or additional family members.

Official source checklist for this Children’s Hospital guide

Use these official pages for final verification because phone numbers, visitor rules, records processes, parking, billing, and service availability can change.

Official source What it verifies When to use it
Children’s Hospital main page Address, main phone, 24-hour status, hospital overview, beds, pediatric specialties, St. Jude Affiliate Clinic, ER, PICU, Child Life, and patient links. Use first to confirm the hospital identity and main details.
Pediatric Emergency Room Pediatric ER phone, 24/7 status, fellowship-trained pediatric emergency physicians, transport team, Child Life support, PICU, pediatric unit, and NICU context. Use for urgent and emergency pediatric care planning.
Phone directory Children’s Hospital operator, toll-free number, patient rooms, Admissions, Chaplain, Child Life, Family Resource Center, Pharmacy, Security, St. Jude Clinic, and Therapy numbers. Use for department-specific calls.
Patient and guest information MyChart, online bill pay, medical records, patient advocacy, parking, and general patient/guest resources. Use for family planning before a visit or stay.
Visiting hours and guidelines Children’s Hospital visitor limits, parent/caregiver access, visiting hours, room limits, NICU/PICU rules, government ID badges, and security escort details. Use before visiting a child or bringing siblings.
Medical records Authorization for Release of Health Information, record-release rules, Children’s Hospital Release of Information address, phone, hours, and electronic request eligibility. Use for copies, provider transfer, parent/legal representative requests, and HIPAA-protected records.
PowerShare services Secure medical image transfer instructions and Greater Baton Rouge PowerShare upload route. Use before imaging, second opinions, surgery, or specialty appointments.
Billing and insurance Billing and insurance guidance, hospital-based physician billing context, and patient billing resources. Use when a bill, statement, or insurance question is unclear.
Financial assistance policy Financial-assistance eligibility guidance, uninsured/underinsured help, Admissions Department routing, and Our Lady of the Lake assistance phone numbers. Use for financial counseling and assistance applications.
Price transparency Hospital charge transparency resources and the note that healthcare billing is complex. Use before scheduled care when comparing estimates and possible charges.
Find a pediatric provider Provider search for pediatric specialties, locations, availability, and doctors. Use for specialist appointments and outpatient care routing.
MyChart Patient portal access for eligible appointments, results, messages, bills, and records. Use for online patient account tasks, not emergencies.
Independent guide notice: This website is not Our Lady of the Lake Children’s Hospital, FMOL Health, a medical provider, a billing office, an insurance company, or an emergency service. Always confirm symptoms, care instructions, records, visitor rules, bills, appointments, and medical decisions with official hospital staff or a licensed clinician.

Our Lady of the Lake Children’s Hospital FAQs

Common questions about address, phone, pediatric ER, specialists, MyChart, medical records, billing, visitor rules, parking, and family planning.

1. What is the address of Our Lady of the Lake Children’s Hospital?
Our Lady of the Lake Children’s Hospital is located at 8300 Constantin Blvd., Baton Rouge, LA 70809. Confirm the address before arrival because Our Lady of the Lake also has other Baton Rouge-area facilities and outpatient clinics.
2. What is the main phone number for Our Lady of the Lake Children’s Hospital?
The main operator number listed for Our Lady of the Lake Children’s Hospital is 225-374-4325. The toll-free number listed in the phone directory is 833-374-4325.
3. Is Our Lady of the Lake Children’s Hospital open 24 hours?
Yes. The official hospital page lists Our Lady of the Lake Children’s Hospital as open 24 hours, 7 days a week. Department-specific access, clinics, records, pharmacy, and visitor hours may be different.
4. What is the phone number for the pediatric emergency room?
The official pediatric ER page lists the Children’s Hospital Emergency Room at 225-374-1410. Call 911 for life-threatening symptoms or unsafe transport.
5. What pediatric specialties are available at Our Lady of the Lake Children’s Hospital?
The official hospital page lists pediatric specialties including adolescent medicine, allergy and immunology, cardiology, psychiatry, critical care, developmental medicine and therapy, emergency medicine, endocrinology, gastroenterology, genetics, hematology and oncology, hospital medicine, infectious disease, neonatology, nephrology, neurology, neurosurgery, orthopedics, palliative care, pediatric surgery, pulmonology, radiology, sleep medicine, and transport medicine.
6. How do I request medical records for my child?
Use the official medical-records process and complete the Authorization for Release of Health Information. The Children’s Hospital Release of Information Department is listed at 225-374-1345, Monday-Friday 8 a.m.-4:30 p.m.
7. Can parents use MyChart for a child?
Parents and legal guardians should ask FMOL Health or the care team about MyChart proxy access for a minor patient. MyChart can help with eligible results, appointments, messages, billing, and records, but it should not be used for emergencies.
8. What are the visitor rules at Our Lady of the Lake Children’s Hospital?
The official visiting page lists Children’s Hospital visiting hours as 8 a.m.-8 p.m., eight total approved visitors, and two parents or caregivers allowed to stay 24/7. NICU and PICU visitors must be at least 18, with a separate sibling process.
9. Where do families park at Our Lady of the Lake Children’s Hospital?
The patient and guest page says parking is available at the front of the Children’s Hospital. Security can provide an escort to or from your car by calling 225-374-1400.
10. Who do I call for billing or financial assistance?
Use FMOL Health billing, insurance, online bill pay, and financial assistance pages for current routing. For financial assistance at Our Lady of the Lake Health, the policy page lists help through Admissions / Financial Counseling and the Our Lady of the Lake phone numbers shown there.