Orlando Health Hospital: Address, Phone & Patient Info

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Hospital Guide · Orlando FL · Address, Phone & Patient Info

Orlando Health Hospital address, phone numbers, ER access, patient portal, medical records, billing, visitor info, and map

Orlando Health Hospital most commonly refers to Orlando Health Orlando Regional Medical Center, also known as ORMC, the downtown Orlando flagship hospital at 52 W. Underwood St., Orlando, FL 32806.

Use this guide for the main switchboard, emergency department, patient information, MyChart, medical records, billing, financial assistance, appointments, visitor rules, parking, hospital services, and practical steps before you go.

Call Main: 321-841-5111 Official Phone Directory ER Information Map & Parking
Medical emergency? Call 911 or go to the nearest emergency department. Do not use a contact form, email, or website article for urgent symptoms such as chest pain, stroke signs, severe breathing trouble, major trauma, seizure, loss of consciousness, or serious allergic reaction.
Hospital name Orlando Health ORMC

Official name: Orlando Health Orlando Regional Medical Center.

Address 52 W. Underwood St.

Orlando, FL 32806, downtown Orlando hospital campus.

Main switchboard 321-841-5111

Use when you do not know the right department or room number.

Emergency department 24/7 ER

Official ER page states emergency physicians are available 24 hours a day, 7 days a week.

Patient portal MyChart

Use for test results, appointments, bills, records, messages, and prescription renewal requests.

Medical records HIM / Records

Submit requests through MyChart, online request form, or signed release form.

About Orlando Health Orlando Regional Medical Center

A practical patient guide for the downtown Orlando hospital commonly searched as “Orlando Health Hospital.”

Orlando Health Orlando Regional Medical Center is the flagship hospital of Orlando Health and one of the major tertiary care hospitals in Central Florida. The official ORMC pages describe surgical, medical, rehabilitative, diagnostic, emergency, trauma, stroke, burn, heart and vascular, neuroscience, orthopedic, radiology, and critical-care services.

Because Orlando Health has many hospitals and outpatient locations, confirm the exact facility name before driving, requesting records, checking a patient room, paying a bill, or contacting a department. This page focuses on Orlando Health Orlando Regional Medical Center at 52 W. Underwood St., Orlando, FL 32806.

Disambiguation note: Orlando Health also operates Arnold Palmer Hospital for Children, Winnie Palmer Hospital for Women & Babies, Dr. P. Phillips Hospital, Health Central Hospital, Horizon West Hospital, South Lake Hospital, South Seminole Hospital, St. Cloud Hospital, and other locations. Use this page only for ORMC unless your paperwork names another Orlando Health facility.

Orlando Health Hospital phone numbers and contact routing

Use the official ORMC phone directory for final routing. If your concern is urgent or life-threatening, call 911.

Department Phone Best use
Emergency 911 Life-threatening medical emergency, major injury, severe symptoms, stroke signs, chest pain, or unsafe transport.
Main switchboard / patient information 321-841-5111 General hospital routing, patient information, unknown department, or patient-room connection when room number is known.
Emergency Department line 321-841-5210 Non-911 ER department routing. Do not use instead of 911 for active emergencies.
Guest Services – Main Entrance 321-841-5415 Arrival help, wayfinding, visitor questions, main entrance support, and hospital navigation.
Guest Services – Emergency Room 321-841-5133 ER guest-services support and emergency-room visitor questions.
Admitting 321-841-5323 Admission routing, registration questions, planned procedures, and hospital check-in questions.
Billing 407-650-3800 / 800-424-6998 Hospital bill questions, statement review, payment routing, and account questions.
Health Information Management 321-841-5167 Medical-record department questions. For urgent records after submitting a request, use the records customer service line listed in the records section.
Radiology 321-841-8122 Imaging department routing, radiology questions, and diagnostic-imaging coordination.
Scripts Pharmacy 321-841-1649 Hospital pharmacy-related routing, discharge medications, and prescription questions when applicable.
Physician Referral / 321.8HEALTH 321-843-2584 Finding an Orlando Health physician, specialist, appointment route, or care location.
Poison Control 800-222-1222 Poison exposure guidance. Call 911 if the person is unconscious, not breathing, or critically ill.
Phone call tip: Have the patient’s full legal name, date of birth, hospital location, unit or room number if known, appointment date, physician name, account number, or medical-record request number ready before calling.

Emergency room and trauma care at Orlando Health ORMC

ORMC is the downtown Orlando emergency and trauma hospital. Use emergency services immediately for serious symptoms.

Call 911
Call 911 for chest pain, stroke signs, severe breathing trouble, major trauma, seizure, loss of consciousness, severe allergic reaction, uncontrolled bleeding, or any situation where transport is unsafe.
Go to the ER
The official ER page lists 24/7 emergency care, emergency physicians, diagnostic imaging, laboratory services, cardiac monitoring, resuscitation rooms, and trauma-trained staff.
Bring if possible
Photo ID, insurance card, medication list, allergies, recent discharge papers, advance directive, emergency contact, and names of current doctors.
Do not delay
ER wait-time tools are only planning aids. If symptoms are dangerous, seek emergency care immediately.
After arrival
Expect triage first. Patients with the most urgent medical needs may be treated before others.
Emergency safety note: This page cannot tell you whether symptoms are safe to wait. When in doubt about a severe symptom, call 911 or seek emergency care.

How to request an Orlando Health appointment

Hospital-based appointments, imaging, surgery, specialty visits, and follow-ups may route through different offices.

Decide if the need is emergency, urgent, or routine. Use 911 or the ER for emergency symptoms. Use appointment scheduling for routine specialty care, follow-ups, imaging, consultations, and non-emergency services.
Use the physician finder or 321.8HEALTH. Search the Orlando Health physician directory by specialty, doctor name, city, language, insurance, or online scheduling, or call 321-843-2584.
Check whether a referral is required. Your insurance plan or specialist may require a primary-care referral, authorization, imaging order, lab order, or previous records.
Gather your medical details. Prepare symptoms, diagnosis history, medications, allergies, prior imaging, lab results, discharge papers, insurance card, and preferred pharmacy.
Use MyChart when available. MyChart may allow appointment management, messaging, medication renewal requests, billing, estimates, and record access.
Confirm the location. Orlando Health has multiple hospitals and outpatient clinics. Confirm whether your appointment is at ORMC, an ambulatory care center, a physician office, an institute, or another Orlando Health facility.
Ask about arrival time and preparation. Imaging, surgery, procedures, labs, and tests may require fasting, medication changes, check-in time, driver arrangements, or pre-registration.

Hospital departments, services, and patient-care areas

Use this section to understand which ORMC service page or department may fit your need.

Care area What it helps with Patient tip
Emergency and trauma care 24/7 ER, Level I trauma care, resuscitation, diagnostic imaging, urgent evaluation, and emergency stabilization. Call 911 for severe symptoms or unsafe transport.
Surgical care Inpatient and outpatient surgery, robotic surgery, pre-op, surgery waiting, anesthesia coordination, and post-op recovery. Ask about check-in time, fasting, medication instructions, responsible adult driver, and post-op restrictions.
Heart and vascular care Cardiology, vascular care, cardiac rehabilitation, cardiac monitoring, and heart-related hospital services. Bring cardiac test results, medication list, implanted-device information, and prior cardiology notes.
Stroke and neurosciences Advanced stroke care, neurological evaluation, neurosurgery coordination, intensive monitoring, and neurologic rehabilitation planning. Use emergency care immediately for face drooping, arm weakness, speech trouble, severe sudden headache, or sudden vision/balance changes.
Burn care Specialized burn evaluation, acute burn treatment, wound care, and burn recovery coordination. For serious burns, chemical burns, electrical burns, airway burns, or large burns, seek emergency care.
Radiology and diagnostic imaging CT, MRI, ultrasound, X-ray, diagnostic imaging, and imaging coordination. Ask whether you need an order, prior authorization, fasting, contrast instructions, or copies of images.
Digestive health GI-related hospital services, procedures, diagnostic care, and digestive-system conditions. Ask about bowel prep, fasting, medication holds, and driver requirements for sedated procedures.
Orthopedics Joint, spine, trauma, fracture, orthopedic surgery, and rehabilitation coordination. Bring prior imaging, injury date, surgery history, and implant information if any.
Rehabilitation and physical medicine Inpatient rehabilitation, outpatient rehabilitation, recovery planning, mobility, and therapy coordination. Ask whether your service is inpatient, outpatient, home-health-related, or at another Orlando Health rehabilitation location.
Critical care ICU-level monitoring, serious illness, complex hospital care, and multidisciplinary care coordination. Visitor rules and phone access may depend on the unit and patient condition.

Doctors, specialists, and physician referrals

Doctor schedules and hospital affiliations can change, so use the official physician finder for current details.

Find a doctor online

Use the Orlando Health physician finder to search by specialty, condition, city or ZIP code, doctor name, language, insurance, medical group, and online scheduling availability.

Call physician referral

Call 321-843-2584 when you need help finding a physician, specialty, appointment route, or care location.

Confirm insurance

A physician may bill separately from the hospital and may not participate with the same insurance plans. Confirm both hospital and physician network status.

Bring prior records

Specialists often need lab results, imaging, operative reports, hospital discharge papers, medication lists, and referral notes before the visit.

Orlando Health MyChart patient portal

MyChart is the main online tool for many Orlando Health patients and families.

Appointments
Request, view, and manage eligible appointments through your MyChart account when available for your care area.
Test results
View test results and health information released to your account. Contact your care team if you need help interpreting a result.
Messages
Send non-urgent messages to your care team. Do not use portal messages for emergencies.
Billing
View billing account summaries, make online payments, set payment plans, request financial assistance, and review insurance information.
Records
Request and download medical records, visit summaries, and health information when available through the portal.
Proxy access
Friends and family access may help manage children, dependents, or authorized family care. Access rules depend on patient age, authorization, and privacy laws.
Portal safety note: MyChart messages are not for urgent symptoms. Call your doctor’s office, go to urgent care, go to the ER, or call 911 depending on severity.

Medical records, HIM, imaging records, and release forms

Use Orlando Health’s medical records process when you need records for yourself, another provider, insurance, legal paperwork, school, work, travel, or continued care.

Records need Best route What to prepare
Download records through MyChart Log in, open Menu, scroll to My Record, and select Request Records. Save downloaded PDF files before the stated access window ends.
Online record request without MyChart Use Orlando Health’s secure online request tool that verifies identity. Photo ID, patient information, facility name, date range, and records requested.
Paper release form Download and complete the Patient Request for Protected Health Information form. Complete all sections, sign the form, include photo ID if needed, and send to Medical Records.
Urgent records Submit the request first, then call Medical Records customer service at 321-841-4449. Request number, patient name, date of birth, facility, and deadline reason.
Provider-to-provider records Ask your receiving provider what exact records are needed and whether fax, portal, or electronic delivery is acceptable. Provider name, fax or secure delivery method, date range, and record type.
Radiology images Ask whether images, reports, or both are required. Exam date, imaging type, ordering doctor, receiving provider, and delivery format.
Records delivery note: Orlando Health says records may be delivered electronically through options such as CD/DVD, email, and MyChart, while patient-direct fax delivery is limited for privacy and security reasons.

Billing, online estimates, payment plans, and financial assistance

Hospital billing can include hospital charges and separate physician or professional-service bills.

Billing need Official route What to ask
Hospital bill question Billing: 407-650-3800 or 800-424-6998 Account number, service date, insurance payment, balance, itemized statement, and payment options.
Billing customer service 321-841-2596 or 877-793-0145 Statement verification, payment arrangement, financial-assistance application, or account review.
Online bill pay Use MyChart billing tools or Orlando Health bill-pay resources. Whether the bill is hospital, physician, emergency physician, radiology, anesthesia, pathology, or another professional service.
Cost estimate before care Use Orlando Health online estimates or call 844-318-4855. Hospital estimate, physician fees, insurance benefits, authorization, deductible, coinsurance, and self-pay amount.
Financial assistance Use Orlando Health financial assistance resources. Application documents, income proof, covered services, deadline, pending-bill status, and decision timing.
Itemized bill Ask Patient Accounting or billing customer service. Itemized statement by service date, department, charge code, payment, adjustment, and remaining balance.
Estimate warning: A hospital estimate may not include every physician or professional-service charge. Emergency physicians, radiologists, anesthesiologists, pathologists, and other providers may bill separately.

Insurance, network status, referrals, and surprise-bill questions

Always check both Orlando Health and your insurance plan before scheduled care.

Check hospital network status

Confirm whether ORMC is in network for your plan and whether the service requires prior authorization.

Check physician network status

Doctors who provide services inside a hospital may bill separately and may not participate with the same insurance network as the hospital.

Ask about referrals

Some plans require a primary-care referral before specialist appointments, imaging, procedures, or surgery.

Know your cost share

Ask about deductible, copay, coinsurance, out-of-pocket maximum, facility fees, observation status, and emergency benefits.

Visitor rules and patient-room information

Visitor rules can vary by unit, patient condition, surgery status, semi-private room, isolation precautions, and hospital policy updates.

General visitor count
Orlando Health’s visiting page lists two visitors at a time for ORMC patients, subject to clinical condition and unit rules.
Overnight visitor
One adult visitor may stay overnight unless the patient is in a semi-private room accommodation or another unit limitation applies.
Minor visitor
One minor may accompany an adult as the second visitor unless the patient’s condition or treatment makes it inappropriate.
Surgery areas
Adult surgical patients in pre-op and stage 2 PACU areas are listed as allowed one visitor.
Patient rooms
If you do not know the room number, call 321-841-5175. If you know the room number, use the main switchboard at 321-841-5111.
Visitor tip: Call the unit before driving if the patient is in ICU, ER, surgery, isolation, a semi-private room, or if a child visitor is coming.

Parking, valet, discharge pickup, and campus tips

Downtown hospital campuses can be confusing. Give yourself extra time for parking, wayfinding, elevators, and check-in.

Need Best guidance Practical tip
Main entrance help Call Guest Services – Main Entrance at 321-841-5415. Ask where to park for your department, surgery, imaging, appointment, or patient room.
Emergency Room parking The amenities page lists Emergency Room valet availability 24/7. For life-threatening symptoms, call 911 rather than driving yourself.
Main entrance valet The amenities page lists ORMC main entrance valet hours and a fee. Confirm current valet hours and cost before relying on valet for an early or late appointment.
Discharge pickup The amenities page says to use the Discharge Service Center drive just left of the main entrance when picking up patients. Wait for discharge instructions before moving the car into the discharge lane.
Tobacco-free campus Orlando Health campuses are tobacco-free, including facilities, parking areas, garages, lots, and vehicles on campus grounds. Plan ahead if a visitor needs nicotine replacement or a break away from campus.

Orlando Health Hospital map and address

Use this map for Orlando Health Orlando Regional Medical Center in downtown Orlando.

Orlando Health Orlando Regional Medical Center
52 W. Underwood St.
Orlando, FL 32806
Main switchboard: 321-841-5111

Confirm your exact building, tower, department, or outpatient location before arrival. ORMC is part of a larger downtown Orlando medical campus.

Before you go: patient and visitor checklist

Use this checklist for appointments, surgery, imaging, ER visits, inpatient stays, and record requests.

Bring or confirm Why it matters Best timing
Photo ID and insurance card Needed for registration, billing, identity verification, and benefits review. Bring to every visit or upload when instructed.
Medication list Helps prevent interactions and medication errors. Bring names, doses, schedules, supplements, and allergies.
Doctor orders or referrals Imaging, lab, surgery, specialist visits, and procedures may require orders or authorizations. Confirm before arrival for scheduled services.
Prior records and imaging Helps specialists compare results and avoid repeat testing. Send before the appointment when possible.
Arrival location ORMC is on a larger campus with multiple care areas. Confirm building, entrance, valet, parking, unit, and check-in desk before leaving.
Visitor rules Unit rules can limit visitors, minors, overnight stays, and waiting-area access. Check the same day, especially for ICU, ER, surgery, and isolation rooms.
Cost estimate or billing questions Hospital and professional-service charges may be billed separately. Ask before scheduled care when possible.

Official source checklist for this Orlando Health Hospital guide

Use these official pages for final verification because phone numbers, forms, visitor rules, parking, financial policies, and care access can change.

Official source What it verifies When to use it
ORMC main page Hospital overview, flagship hospital context, MyChart link, patient-care navigation, and hospital resources. Use first to confirm this is the correct Orlando Health facility.
ORMC contact directory Main switchboard, emergency department, billing, HIM, guest services, patient information, pharmacy, radiology, and referral numbers. Use for phone routing.
ORMC ER page 24/7 emergency care, emergency physician availability, emergency symptoms, diagnostics, lab, and trauma-related information. Use for ER planning, but call 911 for emergencies.
ORMC patient care Surgical, medical, rehabilitative, emergency, trauma, burn, stroke, orthopedic, radiology, and specialty service information. Use to find the right service area.
Orlando Health MyChart Portal functions for appointments, results, billing, estimates, records, messages, insurance, proxy access, and account security. Use for portal setup and online patient tasks.
Medical records copies MyChart records request steps, online request form, paper release form, urgent request phone, email, fax, and mailing instructions. Use when requesting medical records.
Medical records questions Courtesy copy policy, electronic delivery options, patient fax limits, verbal-release limits, and privacy contacts. Use before requesting sensitive records.
Patient financial resources Billing customer service, payment options, financial assistance, estimates, price transparency, and billing FAQs. Use for bill and payment questions.
Online patient estimates Estimate tool, estimate department phone, estimate email, and limits of hospital-only estimates. Use before scheduled care or procedures.
Visiting information Visitor count, overnight visitor, minor visitor, surgery-area visitor, ER visitor, and department-hours guidance. Use before visiting a patient.
Hospital amenities and resources Discharge pickup, chapel, ATM, taxi, valet, ER valet, tobacco-free campus, and amenities. Use for campus planning.
Find a Doctor Physician search by specialty, location, language, insurance, doctor name, and online scheduling. Use for doctor and specialist searches.
Independent guide notice: This website is not Orlando Health, Orlando Health Orlando Regional Medical Center, a medical provider, an insurance company, a billing office, or an emergency service. Always confirm care, symptoms, records, visitor rules, bills, estimates, appointments, and medical decisions with official hospital staff or a licensed clinician.

Orlando Health Hospital FAQs

Common questions about ORMC address, phone, emergency care, appointments, MyChart, records, billing, visitors, parking, and patient planning.

1. What is the address of Orlando Health Hospital?
Orlando Health Hospital commonly refers to Orlando Health Orlando Regional Medical Center at 52 W. Underwood St., Orlando, FL 32806. Confirm the facility name because Orlando Health operates many hospitals and outpatient locations.
2. What is the main phone number for Orlando Health Orlando Regional Medical Center?
The main switchboard and patient information number listed by Orlando Health ORMC is 321-841-5111. Use it when you do not know the right department or patient room number.
3. Is Orlando Health ORMC emergency room open 24 hours?
Yes. The official ORMC ER page says emergency physicians are available 24 hours a day, 7 days a week. For life-threatening symptoms, call 911.
4. How do I contact the Orlando Health ORMC Emergency Department?
The ORMC contact directory lists the Emergency Department at 321-841-5210. This is not a substitute for 911. Call 911 for active emergencies such as chest pain, stroke symptoms, severe breathing trouble, major trauma, seizure, or loss of consciousness.
5. How do I request an appointment with Orlando Health?
Use the Orlando Health physician finder, online appointment tools, MyChart when available, or call physician referral at 321-843-2584. Emergency symptoms should go to 911 or the ER instead of appointment scheduling.
6. How do I access Orlando Health MyChart?
Use Orlando Health MyChart for eligible appointment tasks, test results, messages, prescription renewal requests, billing, payment plans, estimates, insurance information, and medical-record requests. Do not use MyChart messages for emergencies.
7. How do I request medical records from Orlando Health?
Submit a medical-record request through MyChart, the secure online request form, or a completed paper release form. For urgent requests, submit the request first, then call Medical Records customer service at 321-841-4449.
8. Who do I call for Orlando Health billing questions?
The ORMC contact directory lists Billing at 407-650-3800 and toll-free Billing at 800-424-6998. Orlando Health patient financial resources also list billing customer service at 321-841-2596 or 877-793-0145.
9. What are the visitor rules at Orlando Health ORMC?
Orlando Health’s visiting page lists two visitors at a time for ORMC patients, with one adult overnight visitor unless the patient is in a semi-private room or another limitation applies. Unit rules, surgery rules, minors, isolation, and patient condition can affect visitation.
10. Where should I park or pick up a discharged patient at ORMC?
Check ORMC amenities and guest services before arrival. The amenities page says the Discharge Service Center drive is located just to the left of the hospital’s main entrance for patient pickup, and it lists valet guidance including ER valet availability.