Parma Community General Hospital: Contact & Patient Info

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Hospital Guide · Parma, Ohio · Patient Information

Parma Community General Hospital contact details, patient information, ER access, records, billing, visiting hours, and map

Parma Community General Hospital is now known as UH Parma Medical Center, a University Hospitals full-service hospital in Parma, Ohio. The main campus is located at 7007 Powers Blvd., Parma, OH 44129, and the main hospital phone is 440-743-3000.

This guide is written for patients, family members, caregivers, and visitors who need practical next steps: where to call, when to use the emergency department, how to schedule or register, how to access UH MyChart, how to request records, where to park, and how to verify billing or financial assistance.

Call Main Hospital Call Emergency Department Official Hospital Page Map & Directions
Emergency warning: For a life-threatening medical emergency, call 911 or go to the nearest emergency room immediately. Do not use this guide, email, appointment forms, or search engines to decide whether emergency care is needed.
Current hospital name UH Parma Medical Center

Formerly known as Parma Community General Hospital.

Address 7007 Powers Blvd.

Parma, OH 44129.

Main phone 440-743-3000

Use for general hospital contact and appointment routing.

Emergency department Open 24/7

ER phone listed by UH: 440-743-4020.

Hospital type Full-service acute care

Hospital services include emergency, imaging, heart, cancer, orthopedics, lab, rehab, and more.

Patient portal UH MyChart

Use MyChart for records, results, messages, bills, and care access when available.

About Parma Community General Hospital, now UH Parma Medical Center

The name many people still search is the former community hospital name. The current operating name is UH Parma Medical Center.

UH Parma Medical Center serves Parma and nearby communities such as Brooklyn, Seven Hills, North Royalton, Broadview Heights, Brooklyn Heights, and other Cleveland metro-area neighborhoods. Patients may still see the old name, Parma Community General Hospital, in older records, forms, provider directories, insurance references, CMS data, or historical documents.

The hospital is part of University Hospitals Health System. It operates as a full-service community hospital with emergency care, medical and surgical services, specialty departments, outpatient services, medical office buildings, and patient-support resources.

If your paperwork says Parma Community General Hospital
Use UH Parma Medical Center as the current hospital name, but keep the older name when requesting older records, insurance history, or historical billing documents.
If you need current care
Use the current UH Parma Medical Center phone, department directory, UH MyChart, and official University Hospitals pages.
If you need old records
Request records through University Hospitals medical-record channels and include the old hospital name, current hospital name, date range, patient name at the time of service, and date of birth.

UH Parma Medical Center phone directory

Use the correct department number to avoid delays. Call 911 first for emergencies that require immediate response.

Department or need Phone number Use it for
Main hospital 440-743-3000 General hospital contact, appointment routing, department transfer, and basic patient/visitor questions.
Patient Information 440-743-4000 Ask whether a patient can receive calls or visitor information under privacy rules.
Emergency Department 440-743-4020 ER contact. For immediate life-threatening emergencies, call 911 instead of calling ahead.
Admitting / Patient Registration 440-743-4085 Inpatient admission questions, registration instructions, insurance verification, and consent paperwork.
Billing / Customer Service 216-844-8299 Hospital billing, statement questions, balances, payment questions, and billing support.
Financial Assistance 440-743-2350 Ask about financial assistance applications and hospital financial-support options.
Patient Representative 440-743-4375 Care concerns, service questions, unresolved patient-experience issues, and advocacy support.
Radiology scheduling 440-743-2054 Outpatient radiology scheduling during weekday scheduling hours listed by UH.
Radiology department 440-743-4016 CT, MRI, X-ray, mammography, and imaging department questions.
Laboratory — main hospital 440-743-4017 Lab services questions at the main hospital.
Pre-admission testing 440-743-4024 Questions after your doctor orders pre-admission testing or before surgery.
Physician referral 440-663-1067 Finding a physician, service, or specialist connected to UH Parma.
Appointments / referrals 1-866-UH4-CARE UH system scheduling and referral help.
Calling tip: Before calling, write down the patient’s full legal name, date of birth, phone number, insurance plan, ordering physician, appointment date, department name, and whether you are asking about care, a bill, records, registration, or visiting.

Emergency department and urgent medical situations

UH Parma Medical Center lists its emergency room as open 24 hours a day, 365 days a year.

Use the ER for serious symptoms

Examples include chest pain, severe shortness of breath, stroke symptoms, uncontrolled bleeding, head injury, seizure, overdose, severe abdominal pain, major trauma, sudden confusion, or symptoms that could become life-threatening.

Call 911 when delay is dangerous

Do not drive yourself if symptoms could involve heart attack, stroke, major trauma, fainting, severe breathing trouble, or loss of consciousness. Emergency responders can begin care and route you safely.

ER phone

UH lists the Emergency Department phone as 440-743-4020. Use this for appropriate ER-related contact, not as a replacement for 911.

Parking for ER visitors

UH’s ER page notes free on-site self-parking monitored by security for patients and visitors. Follow posted signs for the emergency entrance.

Urgent care vs emergency room: For non-life-threatening minor illness or injury, urgent care may be more appropriate. For severe, sudden, worsening, or dangerous symptoms, use the emergency room or call 911.

Appointments, admissions, outpatient registration, and surgery check-in

Registration steps depend on whether you are visiting for an office appointment, outpatient test, overnight admission, radiology, surgery, or emergency care.

Use the correct scheduling route. Call the main hospital at 440-743-3000, use 1-866-UH4-CARE for UH appointment help, or contact the department directly if your physician gave you a department number.
Bring identification and insurance cards. UH registration guidance asks patients to bring a picture ID, current insurance cards, and the physician order when required for outpatient services.
Report to the right registration area. Inpatient admissions are directed to the ground floor admission office near the main entrance. After-hours admission services are handled through ER registration on the first floor.
Arrive early for outpatient registration. UH asks outpatient registration patients to arrive before the scheduled appointment so insurance benefits and patient information can be verified.
For radiology, confirm the order and location. Ask whether your imaging is at the main hospital, MAC4 outpatient center, or another UH Parma facility before you drive there.
For surgery, answer pre-registration calls. Surgery patients may be contacted before the procedure for insurance, medical history, consent, and payment information.
Ask about co-payments before arrival. Co-payments may be due at the time of service. Ask Patient Registration or your insurer if you are unsure.
Registration details: UH lists Admitting and Patient Registration as located on the ground floor near the main entrance and open daily from 6:30 a.m. to 6 p.m. Outpatient registration is listed at the Outpatient Center in Medical Arts Center 4, 6305 Powers Boulevard.

Hospital services at UH Parma Medical Center

Service availability can change by physician order, insurance, department schedule, and campus location. Confirm before arrival.

Service area What patients commonly need Practical next step
Emergency Department 24/7 emergency evaluation, serious illness, trauma, stroke symptoms, chest pain, severe pain, or dangerous symptoms. Call 911 for life-threatening emergencies or go to the ER entrance.
Diagnostic imaging and radiology CT, MRI, X-ray, mammography, ultrasound, and related physician-ordered imaging. Verify order, appointment time, preparation instructions, and exact building before arrival.
Laboratory services Blood work and lab testing ordered by a clinician. Ask whether fasting, appointment, insurance authorization, or a printed order is required.
Heart and vascular care Cardiac evaluation, testing, heart attack response, vascular issues, and cardiology-related services. Use physician referral or department scheduling for non-emergency care.
Cancer care Oncology services through UH Seidman Cancer Center resources at UH Parma. Call the listed Seidman Cancer Center number or use your referring physician’s instructions.
Orthopedics Joint, bone, spine, sports injury, arthritis, and related orthopedic care. Confirm whether you need office visit, imaging, physical therapy, surgery scheduling, or joint program guidance.
Rehabilitation Inpatient rehabilitation, outpatient physical therapy, occupational therapy, speech therapy, and post-hospital recovery. Ask whether the service is inpatient, outpatient, physician-ordered, insurance-authorized, or referral-based.
Bariatric surgery Weight-loss surgery evaluation, program requirements, pre-surgery testing, and follow-up care. Use the Bariatric Center number or UH appointment line for program-specific requirements.
Behavioral health for older adults Geriatric behavioral-health concerns and specialized inpatient or outpatient routing when available. Call the listed Behavioral Center number or use emergency care if there is immediate danger.
Retail pharmacy Prescription services near the main hospital campus through UH Meds Parma Pharmacy. Confirm pharmacy location, hours, insurance, refill process, and whether your medication is ready before pickup.
Before using a service: Ask your doctor whether you need an order, referral, insurance authorization, fasting, medication changes, transportation after sedation, or a pre-registration call.

Visitor information, patient stay, meals, privacy, and after-hours entry

Visitor policies can change by unit, infection-control needs, patient condition, age rules, and hospital security requirements.

General visiting hours

University Hospitals lists general visiting hours at most facilities as 7 a.m. to 9 p.m. Check the current UH visitor page before arrival because restrictions can vary by unit.

ICU visiting at UH Parma

UH visitor information lists UH Parma Medical Center ICU visiting hours as 8 a.m. to 8 p.m. Confirm directly before visiting.

After-hours entry

UH visitor guidance says after-hours visitors should enter through the Emergency Department and check in with security or registration.

Patient information is private

UH Parma states patient information is confidential and follows HIPAA. The hospital may not release details unless permitted by the patient, law, or policy.

Patient meals
UH Parma offers room service menus for patients. Visitors should check with nursing staff before bringing outside food into patient rooms.
Room phone
Patients may use in-room phones for local calls. Cell phones may be used throughout the hospital unless a care area has special restrictions.
Mail to patients
Address mail to the patient name, room number, department or floor, UH Parma Medical Center, 7007 Powers Blvd., Parma, OH 44129.
Before visiting
Call Patient Information at 440-743-4000 if you need to confirm patient location, privacy limits, visitor restrictions, or unit-specific instructions.

UH MyChart and online patient access

UH MyChart is the main online patient portal route for many University Hospitals patients.

Open UH MyChart from the official UH website. Use the official UH MyChart link from University Hospitals, not a third-party search result.
Sign in or create access. Use your patient information and follow UH instructions for account setup, identity verification, proxy access, or password help.
Review test results and visit summaries. MyChart can help you view health information, test results, after-visit summaries, medications, messages, and bills when available.
Use proxy access carefully. Parents, caregivers, guardians, or legal representatives may need proper authorization for another person’s record.
Request full records when MyChart is not enough. MyChart access may not include every historical document, older Parma Community General Hospital record, image, billing item, or legal medical-record release.
Portal tip: UH describes MyChart as a secure portal for health records, communicating with doctors, viewing test results, and paying bills. For a complete medical-record copy, use official UH medical-record request instructions.

Medical records, older Parma Community General Hospital records, and release forms

Medical records are private. The hospital must follow identity, authorization, HIPAA, proxy, and legal-representative rules.

Record need Best route What to include in your request
Recent visit notes or test results UH MyChart Patient login, visit date, ordering doctor, test name, and department.
Complete hospital medical record UH medical records request Patient name, date of birth, visit date range, hospital name, requested records, delivery method, and signed authorization.
Older Parma Community General Hospital record UH medical records / Health Information Management Both names: Parma Community General Hospital and UH Parma Medical Center, plus approximate year and patient name used at that time.
Radiology images Radiology department or medical records Imaging type, date, ordering provider, and whether you need images, report, or both.
Records for another provider Signed release form Receiving doctor or facility name, fax/address, date range, and reason for release.
Deceased patient records UH records office with legal proof Executor, administrator, legal representative, or other documentation required by UH policy and law.
Records warning: Birth certificates, billing records, itemized statements, imaging discs, legal medical records, and MyChart notes may use different request routes. Ask the records office which route fits your need.

Billing, insurance, price estimates, and hospital charges

Hospital charges and patient responsibility are not always the same. Insurance contracts, deductibles, co-pays, co-insurance, financial assistance, and provider billing can change the final amount.

Billing customer service

UH Parma phone directory lists Billing / Customer Service at 216-844-8299. Use it for hospital statement and payment questions.

Insurance questions

Call your insurance plan before scheduled care to ask whether UH Parma, the physician, and the specific service are in-network.

Price estimates

UH provides patient pricing and price-estimate resources. Ask whether the estimate includes facility fees, physician fees, anesthesia, lab, imaging, and follow-up care.

Co-payments

UH registration guidance notes co-payments may be due at the time of service. Bring current insurance cards and a photo ID.

Before scheduled care
Ask your insurer about network status, prior authorization, deductible, co-pay, co-insurance, and whether a separate physician bill may arrive.
After receiving a bill
Compare the date of service, facility name, account number, insurance adjustment, payment, balance, and whether you also received provider bills.
If you cannot pay
Contact UH financial assistance or billing before the account escalates. Ask about payment plans, charity-care screening, discounts, and required documentation.

Financial assistance and patient-support resources

Patients who are uninsured, underinsured, or facing a large hospital bill should ask about assistance before ignoring statements.

Call the financial assistance number. UH Parma’s patient financial services page lists financial assistance by phone at 440-743-2350.
Ask what documents are required. You may need proof of income, household size, insurance status, identification, tax documents, or other financial information.
Ask whether assistance applies to all bills. Hospital facility bills, physician bills, ambulance bills, anesthesia bills, and outside lab bills may be handled differently.
Get the decision in writing. Keep copies of the application, documents sent, approval or denial letter, payment arrangement, and bill numbers.
Helpful wording: “I received a UH Parma Medical Center bill for date of service ____. I cannot afford the balance. Can you screen me for financial assistance, discounts, payment plans, and any documents needed?”

Parking, hospital amenities, pharmacy, Wi-Fi, gift shop, and chapel

Hospital visits are easier when you know where to park, how to connect, and what services are available on campus.

Amenity What UH lists or indicates Practical note
Parking UH’s ER page notes free on-site self-parking monitored by security for patients and visitors. Follow signs for the main entrance, ER entrance, outpatient center, or Medical Arts buildings.
Free Wi-Fi UH Parma offers free wireless high-speed internet through the UH_Guest network. Accept the user agreement after connecting.
Gift shop The gift shop is located near the hospital entrance and can be reached at 440-743-GIFT. Call before ordering flowers, balloons, or gifts for in-hospital delivery.
Chapel UH Parma lists an interfaith chapel in the main lobby behind the Information Desk. Ask staff for spiritual-care support or chaplain contact if needed.
Lost and found UH lists Protective Services for lost-and-found help. Call as soon as possible with item description, room/unit, and date lost.
Retail pharmacy UH Meds Parma Pharmacy is located on the first floor of Medical Arts Building 1, across from the main entrance. Confirm medication availability, insurance, pickup time, and refill instructions before arriving.

Patient advocate, complaints, privacy, and safety concerns

If you have a concern during a hospital stay, start with the care team, then use the patient representative route if the issue is not resolved.

Speak with the care team first

Ask the nurse, charge nurse, doctor, case manager, or unit manager to explain the plan, discharge timing, medication change, test result, or safety concern.

Patient representative

UH Parma lists a patient representative at 440-743-4375 for patient and family concerns.

Privacy questions

Patient information is confidential. Ask how HIPAA applies before requesting details about another adult patient.

Case manager or social worker

For discharge needs, transportation, home care, rehabilitation, equipment, or family support, ask whether a case manager or social worker can help.

Safety concern tip: Write down the patient name, room number, date, time, staff role if known, issue, who you spoke with, and what resolution was promised.

UH Parma Medical Center map and directions

Use the map for the main hospital campus. Always verify the exact building if your appointment is at a Medical Arts Center, outpatient center, physician office, lab, or pharmacy.

Main hospital campus

UH Parma Medical Center
7007 Powers Blvd.
Parma, OH 44129
Main: 440-743-3000
ER: 440-743-4020

Use for main hospital, emergency department, inpatient visits, and general campus orientation.

Outpatient Center at MAC4

UH Parma Outpatient Center
Medical Arts Center 4
6305 Powers Boulevard
Parma, OH 44129

Use for outpatient registration and some outpatient testing. Confirm the building before arrival.

Official source checklist for this hospital guide

Use these official sources for final verification because phone numbers, hours, visitor rules, department locations, services, and billing policies can change.

Official source What it verifies When to use it
UH Parma Medical Center Current hospital name, address, main phone, services, ER overview, appointment links, and UH MyChart links. Use first for current hospital information.
About UH Parma Medical Center Former Parma Community General Hospital history, UH affiliation, hospital scale, specialties, and community role. Use when explaining the old hospital name and current identity.
UH Parma Emergency Department 24/7 ER care, trauma, stroke, heart attack, onsite lab/imaging, and parking notes. Use for emergency department details, not as a substitute for 911.
Phone Directory Patient Information, ER, Billing, Radiology, Lab, Patient Representative, and department phone numbers. Use before calling a department.
Admitting and Registration Admission office, registration hours, outpatient registration, radiology scheduling, surgery pre-registration, and required items. Use before scheduled admission, outpatient testing, imaging, or surgery.
Billing, Insurance and Medical Records Billing, patient pricing, insurance directory, financial assistance, medical records, fee schedule, birth certificates, and privacy resources. Use for bills, insurance questions, records, and financial help.
Your Stay Patient stay details, meals, phone use, patient advocacy, MyChart, and HIPAA privacy notes. Use when preparing for inpatient care or helping a hospitalized family member.
General Visitor Information General UH visitor hours, after-hours entry, visitor restrictions, and UH Parma ICU visiting-hour listing. Use before visiting a patient.
Other Amenities Wi-Fi, gift shop, spiritual care, chapel, lost and found, and patient mail instructions. Use for visitor comfort and patient-support questions.
Services at UH Parma Hospital service lines and specialty service navigation. Use before scheduling specialty care, testing, rehab, imaging, or outpatient services.
Independent guide notice: USHospitalGuides.com is not UH Parma Medical Center, University Hospitals, an insurance company, Medicare, Medicaid, or an emergency medical provider. Always verify care, appointments, emergency instructions, bills, insurance coverage, visitor rules, and records directly with official UH sources.

Parma Community General Hospital patient information FAQs

These FAQs focus on the former Parma Community General Hospital name, current UH Parma Medical Center contact details, ER use, records, billing, visitors, parking, and patient support.

1. What is Parma Community General Hospital called now?
Parma Community General Hospital is now known as UH Parma Medical Center. The hospital became part of University Hospitals Health System in January 2014.
2. What is the address of UH Parma Medical Center?
UH Parma Medical Center is located at 7007 Powers Blvd., Parma, OH 44129.
3. What is the main phone number for Parma Community General Hospital / UH Parma Medical Center?
The main hospital phone number is 440-743-3000. For appointment and referral help through University Hospitals, patients may also use 1-866-UH4-CARE.
4. Is the emergency room at UH Parma Medical Center open 24 hours?
Yes. UH lists the emergency room at UH Parma Medical Center as open 24 hours a day, 365 days a year. For life-threatening emergencies, call 911 immediately.
5. What is the UH Parma Emergency Department phone number?
The Emergency Department phone listed by UH is 440-743-4020. Use 911 for immediate emergencies where a delay could be dangerous.
6. How do I find a patient at UH Parma Medical Center?
Call Patient Information at 440-743-4000. Patient information is confidential, so the hospital may limit what can be shared depending on privacy rules and the patient’s preferences.
7. How do I request medical records from the former Parma Community General Hospital?
Use University Hospitals medical-record request instructions. Include both the old name, Parma Community General Hospital, and the current name, UH Parma Medical Center, along with the patient’s name, date of birth, date range, and signed authorization.
8. What are the general visiting hours at UH Parma Medical Center?
University Hospitals lists general visiting hours at most facilities as 7 a.m. to 9 p.m. and lists UH Parma Medical Center ICU visiting hours as 8 a.m. to 8 p.m. Always check current visitor restrictions before arrival.
9. Who do I call for UH Parma billing or financial assistance?
For billing customer service, call 216-844-8299. For financial assistance related to UH Parma Medical Center, UH lists 440-743-2350.
10. Is parking available at UH Parma Medical Center?
UH’s emergency department information notes free on-site self-parking monitored by security for patients and visitors. Follow posted signs for the main entrance, ER, outpatient center, or Medical Arts buildings.