Health Providence Hospital: Address, Phone & Patient Info

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USA Health Hospital Guide · Mobile Alabama · Patient Info

USA Health Providence Hospital address, phone, emergency care, visitor information, parking, medical records, billing, insurance, and patient resources

USA Health Providence Hospital is located at 6801 Airport Boulevard, Mobile, AL 36608. The main hospital phone number is 251-633-1000.

This guide helps patients and visitors quickly find the right official contact, emergency route, parking area, medical-records phone number, MyUSAHealth portal, billing help, financial assistance, insurance-check steps, and hospital amenities.

Call Hospital: 251-633-1000 Official Hospital Page Patient Portals Medical Records
Emergency warning: If you have chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, loss of consciousness, poisoning, or any life-threatening emergency, call 911 or go to the nearest emergency department. Do not wait for a website, email, portal message, or callback.
Hospital address 6801 Airport Boulevard

Mobile, Alabama 36608.

Main phone 251-633-1000

Use for hospital operator, general routing, patient questions, and department connection.

Emergency care 24/7 ER

USA Health lists Providence Hospital as providing 24/7 emergency care and a Level III trauma center.

Medical records 251-266-2759

Use for Providence Hospital records and release-of-information questions.

Patient portal MyUSAHealth

USA Health lists Providence Hospital under the MyUSAHealth portal for hospital records.

Financial assistance 251-266-2960

Providence Hospital financial counselors are listed at this number by USA Health.

Start here: what do you need from USA Health Providence Hospital?

The fastest route depends on whether you need emergency care, directions, a clinic appointment, a medical record, a bill, insurance help, or visitor guidance.

Your need Best starting point What to confirm
Life-threatening emergency Call 911 or go to the nearest ER Do not wait for portal messages, online research, or insurance confirmation in a true emergency.
Main hospital contact 251-633-1000 Department, patient unit, entrance, appointment location, parking area, and whether you need the hospital or a Providence Campus clinic.
Medical records 251-266-2759 or MyUSAHealth Visit date, patient identity, record type, release form, outside-provider destination, and follow-up number if already submitted.
Lab, imaging, wound care, diabetes care, surgery, or specialty service Official hospital page or provider office Order, referral, appointment, pre-authorization, test prep, arrival time, and exact building.
Hospital bill USA Health Bill Pay Which bill you received because hospital, physician, clinic, Mitchell Cancer Institute, and anesthesia billing can route separately.
Financial help 251-266-2960 Application documents, insurance, Medicare, Medicaid, household income, payment schedule, and assistance eligibility.
Insurance network check Insurance card phone number plus USA Health insurance page Facility network, physician network, prior authorization, emergency coverage, professional bills, and UnitedHealthcare status if applicable.
Visitor or caregiver information Main hospital number and official visitor guidance Patient condition, unit restrictions, ICU rules, infection-control concerns, parking, fragrance limits, and whether items like flowers are allowed.
Best information to have ready: patient full name, date of birth, visit date, doctor or ordering provider, department, insurance card, photo ID, medication list, test order, account number, and the exact document or service you need.

USA Health Providence Hospital contact directory

Use the correct route so your question reaches the right hospital, records, billing, financial, or patient-support team.

Need or department Phone or link Use it for
Main hospital 251-633-1000 Hospital operator, general routing, patient-location help, department connection, and visitor questions.
Life-threatening emergency 911 Immediate emergency response for serious symptoms or injury.
Medical records 251-266-2759 Providence Hospital record requests, release questions, outside-provider transfer, and access requests.
Submitted records request follow-up 251-300-8053 Follow-up when a medical-records request was already submitted.
HIPAA amendment or correction question 251-445-9192 Questions about correcting information in the patient portal or medical record.
Financial assistance 251-266-2960 Providence Hospital financial counseling, payment schedules, discounts, and assistance programs.
Gift shop 251-266-1370 Gift shop hours, item availability, and visitor purchase questions.
Security / shuttle / valet 251-266-1790 West-side shuttle service, RV space arrangement, valet contact, and parking-support questions.
Address: USA Health Providence Hospital, 6801 Airport Boulevard, Mobile, AL 36608. For nearby clinics, verify the exact Providence Campus building and suite because some outpatient offices use 6701 Airport Boulevard or other campus addresses.

Emergency Department and Level III trauma care

USA Health lists Providence Hospital as providing 24/7 emergency care and a Level III trauma center.

Use 911 when symptoms are serious

Call 911 for chest pain, stroke symptoms, severe breathing trouble, major trauma, severe bleeding, loss of consciousness, poisoning, severe allergic reaction, or any emergency that should not wait.

Family-centered emergency care

USA Health describes Providence Hospital’s Emergency Department as family-centered and offering pediatric emergency care for children.

Follow-up after the ER

Before leaving the ER, ask for discharge instructions, medication guidance, warning signs, specialist follow-up, and which clinic or provider should see you next.

Insurance in emergencies

Even if a plan has network concerns, emergency services may have special coverage rules. Ask your insurer after you are safe, not before emergency care.

Do not self-triage online: Emergency department websites and hospital pages are informational. A nurse, physician, EMS professional, or emergency clinician should decide urgent medical priority.

Hospital services listed for USA Health Providence Hospital

Providence Hospital is described by USA Health as a full-service hospital with surgical care, specialty care, imaging, lab tests, wound care, diabetes care, and other Providence Campus services.

Service area What the hospital page indicates Patient tip
Emergency care 24/7 emergency care and Level III trauma center. Use 911 for life-threatening symptoms. Bring medication and allergy details if possible.
Surgical services Exceptional surgical care and specialty care, including minimally invasive treatment options. Ask about pre-admission testing, anesthesia billing, arrival time, fasting, and discharge-driver requirements.
Specialty surgery Service examples include breast surgery, colorectal surgery, gynecologic surgery, hernia care, orthopaedic surgery, plastic surgery, and spine surgery. Confirm the surgeon’s office, hospital facility, anesthesia, imaging, and insurance authorization separately.
Imaging and diagnostic tests Imaging and lab tests are listed as available treatment and diagnostic options. Ask whether your test needs a provider order, appointment, fasting, contrast prep, pregnancy screening, or prior authorization.
Wound care and diabetes care Wound care and diabetes care are listed among available treatment options. Bring wound history, medication list, blood sugar logs, prior labs, and insurance details.
Rehabilitation, clinics, and pharmacy Providence Campus includes outpatient specialty clinics, primary care clinics, rehabilitation services, and a pharmacy. Check the exact clinic building, parking area, and portal because some campus clinics may use different workflows.
Service availability caution: A service listed on a hospital or campus page does not guarantee same-day availability, network coverage, prior authorization, provider participation, or that every professional bill is included in the hospital bill.

Doctors, specialists, Providence Campus clinics, and provider lookup

Use USA Health’s provider directory and Providence Campus pages to avoid confusing the main hospital with nearby outpatient clinics.

Find a doctor

Use the official USA Health Find a Provider tool to search by doctor name, specialty, condition, or location.

Providence Campus clinics

The Providence Campus includes primary care clinics, outpatient specialty clinics, rehabilitation services, and pharmacy access near the hospital.

Appointment location

Ask whether your appointment is inside Providence Hospital, Providence Medical Office Plaza, Building A, Building B, Building D, or another campus office.

Insurance match

Confirm both the facility and the doctor or group are in network. A hospital may bill separately from a physician, anesthesiologist, radiologist, or pathologist.

Provider call script: “I need an appointment at USA Health Providence. Which building and suite should I go to, which portal applies, do you accept my insurance plan, and do I need a referral, records, or prior authorization?”

Appointments, registration, test orders, and arrival preparation

Hospital care, physician visits, outpatient testing, surgery, therapy, and specialty clinics can use different scheduling steps.

Start with the ordering provider. For lab, imaging, surgery, therapy, or specialty testing, make sure the doctor’s order is complete and sent to the correct USA Health location.
Verify your exact location. Confirm whether the appointment is at Providence Hospital, Providence Campus, Medical Office Plaza, a primary care clinic, a specialty clinic, or another USA Health site.
Check insurance and authorization early. Many insurance plans require precertification or approval before admission, testing, imaging, surgery, or other scheduled services.
Use the patient portal for existing records. MyUSAHealth helps patients access test results, reports, medications, appointments, and health history for Providence Hospital care.
Bring the right documents. Bring photo ID, insurance card, medication list, allergy list, test order, referral, prior records, discharge papers, and any pre-registration instructions.
Ask about separate bills. Facility, physician, anesthesia, radiology, pathology, and clinic bills may be separate. Ask before planned services when possible.

MyUSAHealth patient portal and records access

USA Health says its patient portals provide 24/7 access to medical records, test results, appointments, medications, and secure messaging features.

Hospital portal
Providence Hospital is listed under MyUSAHealth for hospital and institute records.
Portal features
Patients can view medications, manage upcoming appointments, access test results including lab, pathology and radiology reports, exchange messages, and review health history.
Emergency warning
USA Health’s portal guidance says not to use patient portals for medical emergencies. Call 911 in an emergency.
Multiple portals
USA Health uses MyUSAHealth and Athena Portal depending on where care was received. Some Providence Campus clinics may use a different portal than the hospital.
Incorrect records
If portal information is wrong, USA Health’s FAQ points patients to the Patient Request for Amendment of Protected Health Information process and HIPAA contact route.
Portal tip: If you received care at multiple USA Health locations, you may have records in more than one portal. Check the patient portal page and ask the clinic or records department which portal applies.

Medical records, release requests, outside-provider transfers, and HIPAA help

Use MyUSAHealth for many online records. Use the Records Department when you need formal copies, outside-provider transfer, or a request follow-up.

Record need Best route What to have ready
View hospital records online MyUSAHealth Patient login, MRN if needed, date of service, and the correct portal for the location where care was received.
Send Providence records to another provider Providence Hospital records: 251-266-2759 Receiving provider name, fax or secure delivery information, patient authorization, visit dates, and record type.
Follow up on a submitted request 251-300-8053 Submission date, patient name, date of birth, requested records, and request confirmation if available.
Correct information in the record Patient Request for Amendment process Completed amendment form, copy of photo ID, the exact information you believe is incorrect, and supporting details.
Billing records Billing office or records route depending on the document Patient account number, bill date, insurer, date of service, and whether you need itemized charges or medical chart records.
Legal, disability, school, work, or insurance records Records Department with proper authorization Release form, identification, recipient information, deadlines, and whether certified or complete records are required.
Privacy note: Medical records are protected health information. Hospital staff cannot release records or discuss details with family, employers, insurers, attorneys, or outside providers unless a valid permission, law, or authorized process applies.

Visitor information, ICU restrictions, fragrance guidance, and patient comfort

USA Health asks Providence Hospital visitors to follow safety and comfort guidelines for patients, staff, and other visitors.

Visitor topic What to know Practical step
Hand hygiene Visitors are asked to wash hands or use hand-sanitizing foam before entering and after leaving a patient room. Use sanitizer at entry, before touching the patient, and after leaving the room.
Illness exposure Visitors are asked not to visit if ill, feverish, or exposed to a communicable disease such as chicken pox or measles. Call the unit instead of visiting if you have symptoms or recent exposure.
ICU / Coronary Care / 12 East restrictions The hospital page asks visitors not to bring flowers, plants, balloons, or fruit to the Intensive Care or Coronary Care units or to 12 East, rooms 1233-1248. Call before bringing gifts to restricted units.
Fragrance sensitivity Visitors are asked to limit or avoid strong fragrances. Avoid perfume, cologne, strong lotions, and heavily scented products before visiting.
Patient privacy Staff may be limited in what they can share by HIPAA and patient preference. Ask the patient to identify authorized contacts if family updates are needed.
Unit-specific instructions Surgery, ICU, isolation, emergency, labor-related, pediatric, and specialty areas may have extra instructions. Call the main hospital number and ask for the patient’s unit before visiting.
Visitor caution: The patient’s condition, care plan, unit rules, infection-control status, and patient preference can affect visitation even when general visitor information is posted online.

Cafeteria, coffee shop, gift shop, Wi-Fi, and campus amenities

USA Health lists several amenities to help patients and visitors during hospital stays or longer visits.

Amenity Location or hours listed Tip
Cafeteria Level 1. Hot breakfast 7-9 a.m.; continental breakfast 9-10 a.m.; lunch 11 a.m.-2 p.m.; grill 11 a.m.-4:30 p.m.; dinner 4:30-7 p.m. Hours may change for holidays, staffing, construction, or weather. Check the official page or call if timing matters.
Yellowhammer Coffee First floor of Providence Medical Office Plaza, Building B. Weekdays 6 a.m.-6 p.m. Confirm Building B if you are coming from the hospital or another campus building.
Gift shop First floor, just off the hospital lobby. Monday, Wednesday, Friday 10 a.m.-4:30 p.m.; Tuesday and Thursday 9 a.m.-4:30 p.m. Call 251-266-1370 to confirm hours and whether an item is allowed for the patient’s unit.
Wi-Fi Free wireless internet from anywhere inside the hospital. Ask the front desk or unit staff for connection instructions.
Providence Campus Primary care clinics, outpatient specialty clinics, rehabilitation services, and pharmacy access. Confirm building and suite before parking because campus clinics are not always in the main hospital entrance.
Gift tip: Before sending flowers, plants, balloons, fruit, or food, call the unit. Some units and rooms have restrictions for safety, infection control, or patient condition.

Parking, valet, shuttle service, RV spaces, directions, and map

USA Health lists free visitor parking on the west side of Providence Hospital, valet at the Medical Office Plaza, shuttle support, and RV spaces by arrangement.

Hospital location

USA Health Providence Hospital
6801 Airport Boulevard
Mobile, AL 36608
Main: 251-633-1000

Use this map for general directions. Confirm the correct entrance for Emergency Department, main hospital, Medical Office Plaza, clinics, surgery, records, or visitor parking.

Parking checklist

  • Visitor parking: Free visitor parking is listed on the west side of the hospital.
  • Shuttle: Shuttle service is available by calling Security in advance at 251-266-1790.
  • RV spaces: Three RV parking spaces with electrical hookups are listed; call Security at 251-266-1790 to arrange use.
  • Valet: Free valet parking is listed at Providence Medical Office Plaza, Building B canopy, weekdays 7 a.m.-6 p.m.
  • Wheelchairs: Wheelchairs are available through valet parking support.

Billing, online payments, itemized bills, estimates, and financial assistance

USA Health explains that billing for hospitals, outpatient locations, Mitchell Cancer Institute, and anesthesia is handled by several departments, so use the correct bill route.

Bill Pay
Use USA Health Bill Pay to match the bill type with the correct online payment link and phone number.
Account details
Have your full name and patient account number ready when mailing payment or calling about a bill.
Financial assistance
Providence Hospital representatives and financial counselors are listed at 251-266-2960.
Insurance information
USA Health says complete insurance information is important because incomplete financial information can delay hospital account processing.
Precertification
Many insurance programs require approval before admission or before certain tests or exams. Confirm with your insurer before planned services.
Price estimates
Use USA Health’s price transparency page and estimator for common non-emergency procedures, then verify final responsibility with your insurer.
Billing caution: Facility charges, physician services, anesthesia, radiology, pathology, emergency physician services, clinic bills, and hospital bills may be separate. Ask before planned care and call the number on each bill.

Insurance, UnitedHealthcare status, emergency coverage, and network questions

Insurance details can change quickly. Always call the number on your insurance card before scheduled non-emergency care.

Insurance topic What to know Question to ask
General insurance check USA Health recognizes many insurance programs, but plans often require precertification or approval before admission, tests, or exams. “Is USA Health Providence Hospital in network for my specific plan and service?”
UnitedHealthcare USA Health’s 2026 notice states Providence Hospital has been out of network for UnitedHealthcare since November 15, 2025. UnitedHealthcare Veterans Community Care remains in network at Providence Hospital. “What is my current UnitedHealthcare coverage at Providence Hospital for this service and date?”
Emergency services USA Health’s UnitedHealthcare notice states UnitedHealthcare is required by federal law to cover emergency services at USA Health emergency departments. “How will my plan process this emergency department visit?”
Professional bills Hospital facility coverage may differ from physician, anesthesia, radiology, pathology, or specialist coverage. “Which provider groups may bill separately, and are they in network?”
Prior authorization Scheduled surgeries, admissions, imaging, tests, and some specialty services may require insurance approval. “Is precertification required before this appointment or procedure?”
Cost estimate The price estimator does not guarantee eligibility, coverage, benefits, exclusions, or final payment responsibility. “What are my deductible, co-pay, coinsurance, out-of-pocket maximum, and remaining balance?”
Insurance call script: “I am scheduled at USA Health Providence Hospital for ____ on ____. Please confirm facility network status, physician network status, authorization, deductible, co-pay, coinsurance, separate professional bills, and whether UnitedHealthcare or any special plan rule affects this visit.”

Quality, safety, patient feedback, and public hospital checks

Use official USA Health channels first for immediate care concerns, then use public quality tools for broader comparison and facility research.

Hospital concern during care

If you have a concern about patient care or safety in the hospital, USA Health directs patients to ask for the departmental manager or house supervisor first.

Patient Relations

USA Health’s contact page lists Providence Hospital Patient Relations through the main hospital number, 251-633-1000, with teams available weekdays from 8 a.m. to 4 p.m.

CMS Care Compare

Medicare Care Compare and the CMS Provider Data Catalog can help users compare Medicare-certified hospital quality information.

Privacy and records rights

USA Health’s privacy notice explains patient rights related to medical records, privacy, amendment requests, and access to protected health information.

Immediate safety rule: If a patient is in immediate danger, notify hospital staff right away. If you are outside the hospital and symptoms are life-threatening, call 911.

Official source checklist for this USA Health Providence Hospital guide

Use these sources to verify final details because hospital services, visitor rules, insurance status, billing routes, parking, and medical-records procedures can change.

Official source What it verifies When to use it
USA Health Providence Hospital Address, phone, hospital overview, 24/7 ER, Level III trauma center, visitor guidance, cafeteria, coffee shop, gift shop, Wi-Fi, parking, shuttle, RV spaces, valet, and directions. Use first for location-specific hospital and visitor information.
Providence Campus Campus clinics, outpatient specialty clinics, primary care, rehabilitation, pharmacy, and campus service routing. Use when your appointment is not inside the main hospital.
USA Health Emergency Departments USA Health emergency department network, including Providence Hospital and emergency-care routing. Use for emergency department information, but call 911 for serious emergencies.
Patient Portals and Medical Records MyUSAHealth and Athena portal use, records access, test results, medications, appointments, health history, and Cures Act access information. Use for online records and portal selection.
Contact USA Health General hospital phone numbers, medical-records request direction, billing routing, and patient feedback instructions. Use for main contact routing and care concerns.
USA Health FAQ Providence Hospital records phone, portal questions, MRN guidance, appointment portal limits, and records-request follow-up number. Use for patient portal and records troubleshooting.
USA Health Privacy Notice Medical-records rights, HIPAA contacts, records access, amendments, and Providence Hospital records phone. Use for privacy, amendment, and protected health information questions.
USA Health Bill Pay Online bill payment routing and separate billing categories for hospitals, outpatient locations, Mitchell Cancer Institute, and anesthesia. Use before paying a hospital or physician-related bill.
Financial Assistance Providence financial counselor phone, monthly payment schedules, financial assistance, government assistance, insurance-information requirements, and precertification caution. Use when you cannot pay in full or need assistance information.
Price Transparency Providence Hospital standard-charge file, price estimator, non-emergency procedure estimate disclaimer, and insurance/payment-responsibility caution. Use before scheduled non-emergency hospital services.
Insurance at USA Health Insurance and precertification guidance. Use before elective care, then confirm directly with your insurer.
UnitedHealthcare notice Current UnitedHealthcare network-status notices, emergency coverage statements, and Providence Hospital UnitedHealthcare status. Use if you have UnitedHealthcare coverage or need current network information.
Independent guide notice: This website is not USA Health, Providence Hospital, Medicare, CMS, an insurance company, a billing department, or a medical provider. Use official hospital, physician, insurer, records, emergency, and billing sources for final medical, financial, visitor, and records decisions.

USA Health Providence Hospital FAQs

These questions focus on address, phone, emergency care, visitor info, parking, records, MyUSAHealth, billing, insurance, amenities, and patient support.

1. What is the address of USA Health Providence Hospital?
USA Health Providence Hospital is located at 6801 Airport Boulevard, Mobile, AL 36608.
2. What is the main phone number for USA Health Providence Hospital?
The main hospital phone number listed by USA Health is 251-633-1000.
3. Does USA Health Providence Hospital have a 24/7 emergency room?
Yes. USA Health lists Providence Hospital as providing 24/7 emergency care and a Level III trauma center. For life-threatening symptoms, call 911 or go to the nearest emergency department.
4. Which patient portal does Providence Hospital use?
USA Health lists Providence Hospital under the MyUSAHealth portal for hospital and institute records. Some Providence Campus clinics may use a different portal, so verify the correct portal for the exact location where you received care.
5. How do I request medical records from USA Health Providence Hospital?
Use MyUSAHealth for online access when available. For Providence Hospital records, USA Health lists the Records Department phone as 251-266-2759. For follow-up on a medical-records request already submitted, USA Health lists 251-300-8053.
6. Is parking free at USA Health Providence Hospital?
USA Health lists free visitor parking on the west side of Providence Hospital. Shuttle service and RV-space arrangements can be made by calling Security at 251-266-1790, and free valet parking is listed at the Providence Medical Office Plaza on weekdays.
7. What visitor restrictions should I know before going to Providence Hospital?
Visitors are asked to clean hands before and after entering patient rooms, avoid visiting when ill or exposed to communicable disease, avoid bringing flowers, plants, balloons, or fruit to certain restricted units, and limit or avoid strong fragrances.
8. How do I get help paying a Providence Hospital bill?
Use USA Health Bill Pay for the correct payment route. If you cannot pay in full, USA Health lists Providence Hospital financial counselors at 251-266-2960 for financial assistance, payment schedules, discounts, and related program information.
9. Is UnitedHealthcare accepted at USA Health Providence Hospital?
USA Health’s current UnitedHealthcare notice says Providence Hospital has been out of network for UnitedHealthcare since November 15, 2025, while UnitedHealthcare Veterans Community Care remains in network at Providence Hospital. Because coverage can vary, call the number on your insurance card before scheduled non-emergency care.
10. What amenities are available at USA Health Providence Hospital?
USA Health lists a cafeteria on Level 1, Yellowhammer Coffee in the Providence Medical Office Plaza Building B, a gift shop near the hospital lobby, free Wi-Fi inside the hospital, free visitor parking, shuttle service, RV spaces by arrangement, and valet service at the Medical Office Plaza.