Indianapolis Riley Children’s Hosp.: Pediatric Care & Info

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Riley Children’s Health · Indianapolis Pediatric Hospital Guide

Riley Children’s Hospital Indianapolis pediatric care, address, phone, 24/7 emergency care, visitor info, parking, records, billing, insurance, and family resources

Riley Hospital for Children at IU Health is located at 705 Riley Hospital Drive, Indianapolis, IN 46202. The general information phone number listed by Riley Children’s Health is 317-944-5000.

Use this guide before calling, visiting, or scheduling care. It explains the pediatric emergency route, outpatient appointments, visitor guidelines, parking garages, My IU Health records, medical-record requests, billing, insurance, financial assistance, radiology, lab, dining, gift shops, and parent support resources.

Call Riley: 317-944-5000 Official Hospital Page Pediatric ER Medical Records
Emergency warning: If your child has a life-threatening emergency, call 911 or go to the nearest emergency department. Do not wait for a website, portal message, appointment request, insurance callback, or online hospital guide.
Hospital address 705 Riley Hospital Drive

Indianapolis, IN 46202.

General information 317-944-5000

Use for main hospital routing, departments, visitor questions, and general help.

Pediatric emergency care Open 24/7

Riley’s downtown emergency department includes a Level I Pediatric Trauma Center.

Patient portal My IU Health

Use for records, test results, selected scheduling, provider messages, and bill payment.

Medical records 317-962-8670

Metro Indiana HIM handles Riley Hospital for Children at IU Health records requests.

Patient relations 317-944-6637

Use when a care concern remains unresolved after speaking with the care team or unit manager.

Start here: what do you need from Riley Children’s Hospital in Indianapolis?

The fastest route depends on whether your child needs emergency care, a specialist appointment, lab work, imaging, records, billing help, visitor information, or family support.

Your need Best starting point What to confirm
Life-threatening pediatric emergency Call 911 or go to the nearest emergency department Do not wait for online wait times, appointment scheduling, portal messages, or insurance checks.
Main hospital address or operator 705 Riley Hospital Drive; 317-944-5000 Whether you need the emergency entrance, Simon Family Tower, Riley Outpatient Center, Maternity Tower, lab, radiology, pharmacy, or another location.
Specialist or clinic appointment Schedule online, My IU Health, or the direct office number Referral, records, insurance, prior authorization, exact building, garage, and arrival time.
Pediatric emergency department visit Riley Pediatric Emergency Medicine page ER entrance, free valet or Wilson Garage guidance, visitor limits, and discharge follow-up instructions.
Medical records My IU Health or IU Health HIM Visit date, child’s legal name, date of birth, record type, release form, guardian authority, and delivery method.
Radiology or MRI Radiology scheduling or department phone Order, appointment need, test prep, sedation/anesthesia possibility, arrival time, and parking garage.
Billing or estimate IU Health bill pay, price-estimate tools, or financial assistance Facility bill, physician bill, anesthesia/radiology/pathology bills, insurance authorization, and payment plan options.
Visitor or caregiver rules Riley visitor guidelines and the child’s care team Unit-specific guidelines, seasonal restrictions, sibling rules, ICU restrictions, overnight support, and infection-control instructions.
Best information to keep ready: child’s full legal name, date of birth, parent/guardian name, appointment date, referring doctor, insurance card, medication list, allergy list, test order, medical record number if available, and the exact department or clinic name.

Riley Children’s Hospital Indianapolis contact directory

Use the correct phone number so your question reaches the right hospital, records, billing, radiology, lab, pharmacy, or family-support team.

Need or department Phone or link Use it for
General information 317-944-5000 Main hospital routing, department connection, general questions, visitor direction, and pediatric emergency page phone.
Life-threatening emergency 911 Emergency response for serious pediatric symptoms or injury.
Medical records / HIM 317-962-8670 Metro Indiana HIM for Riley Hospital for Children at IU Health medical-record requests and release questions.
Radiology scheduling 317-962-3580 Scheduling pediatric radiology appointments; call center hours are listed as 7 a.m. to 4:45 p.m.
Radiology department 317-948-9729 Radiology department questions at Riley Outpatient Center.
Outpatient MRI 317-944-2566 Outpatient MRI questions at Riley Hospital for Children Simon Family Tower.
Outpatient blood draw lab 317-944-8826 Outpatient Blood Draw in Simon Family Tower, Room 1671.
Patient meals 317-944-9575 Room-service meal ordering questions for admitted children and guest tray details.
Riley retail pharmacy 888-477-0010 Retail pharmacy in Riley Outpatient Center, Room 1201.
Patient relations 317-944-6637 Care concerns, unresolved questions, communication help, and patient/family feedback.
Bill payment phone 317-612-2754 Indianapolis area; 877-668-5621 outside Indianapolis IU Health automated billing services. Have the account number ready.
General IU Health info 1-888-IUHEALTH General IU Health routing if you are unsure which location, clinic, or billing route applies.
Address note: Riley Hospital for Children is at 705 Riley Hospital Drive, Indianapolis, IN 46202. Nearby Riley Outpatient Center, Simon Family Tower, Wilson Street Garage, Riley Outpatient Garage, Maternity Tower, and downtown IU Health locations may use different entrances or parking routes.

Pediatric emergency care and Level I Pediatric Trauma Center

Riley’s downtown pediatric emergency department is open 24/7 and is designed for children who need urgent emergency evaluation.

Call 911 immediately

Call 911 for trouble breathing, blue lips, seizure emergency, major injury, serious burn, poisoning, severe allergic reaction, loss of consciousness, uncontrolled bleeding, or any life-threatening symptom.

Pediatric specialists onsite

The Riley emergency page says pediatric physicians are onsite at all times at the downtown emergency department and Level I Pediatric Trauma Center.

Visitor note for the ER

The emergency page says siblings under 18 are allowed with an adult, and a maximum of four adults age 18 or older are allowed in the room.

Parking for emergency care

IU Indianapolis visitor parking guidance lists Riley Hospital Emergency Department parking as free valet or Wilson Garage.

Do not self-triage online: A symptom guide can help with care-setting decisions when safe, but it is not a substitute for emergency medical evaluation. Call 911 for serious symptoms.

Pediatric services, departments, programs, and specialty care

Riley’s downtown Indianapolis hospital hosts pediatric departments and multidisciplinary programs. Use the department directory for the exact team and phone number.

Care area What it may include Before you go
Pediatric emergency and trauma Emergency evaluation, stabilization, trauma care, urgent pediatric testing, and transfer/admission decisions. Use 911 for emergencies. Bring medication/allergy details if safe to do so.
Pediatric specialty clinics Riley departments and programs for complex child health needs across multiple pediatric specialties. Search the department or provider directory for the exact clinic, office phone, referral needs, and records to bring.
Radiology and imaging Pediatric radiology, general X-rays, MRI, and imaging support for diagnosis and care planning. Confirm order, appointment, prep, sedation/anesthesia possibility, insurance authorization, and where to park.
Outpatient blood draw and labs Laboratory testing and pathology services to support diagnosis and treatment. Ask whether fasting, timing, specimen instructions, or physician orders are required.
Maternity Tower Maternal and newborn services connected to the Riley campus. Use Maternity Tower instructions and parking guidance rather than the emergency entrance unless directed.
Pharmacy Riley retail pharmacy in the Riley Outpatient Center for discharge prescriptions. Ask whether prescriptions are ready, covered, and safe with your child’s discharge instructions.
Family support Patient relations, Child Life, room service, wagons, interpreters, TV/accessibility support, postcards, and campus navigation resources. Ask your child’s nurse, information desk, or Patient Relations for the right support service.
Service availability caution: A department listed at Riley does not guarantee same-day appointments, direct self-referral, insurance authorization, or that every provider bills under the same account.

Appointments, referrals, direct office numbers, and My IU Health scheduling

Riley appointment scheduling may depend on specialty, provider, referral, records, insurance, and whether online scheduling is offered.

Use emergency care first when needed. Riley’s scheduling page says to call 911 immediately if your child is experiencing an emergency.
Search the Riley provider or practice directory. Use the official directory to find the exact specialty clinic and direct office number.
Book online when available. Riley allows online booking with select providers. Not every specialty, condition, or child can be scheduled online.
Use My IU Health for eligible visits. My IU Health can support eligible scheduling, records access, provider messaging, online payments, and lab-result viewing.
Ask about referrals and prior authorization. Specialty visits, imaging, surgery, procedures, and complex testing may require a physician referral or insurer approval.
Bring the right records. Bring prior notes, labs, X-rays, imaging reports, medication list, allergy list, discharge summaries, school forms, and insurance information when requested.
Scheduling script: “My child needs Riley care for ____. Do we need a referral, prior records, imaging, insurance authorization, or a direct clinic phone number? Which building and parking garage should we use?”

Riley Indianapolis lab, radiology, MRI, X-ray, pharmacy, and test preparation

Riley lists specific downtown Indianapolis lab and radiology details. Always confirm current prep instructions before arrival.

Radiology scheduling
Call 317-962-3580. Riley lists call center hours as 7 a.m. to 4:45 p.m.
Radiology department
Riley Outpatient Center, First Floor, 705 Riley Hospital Drive. Department phone: 317-948-9729. Listed hours: Monday-Friday, 7:30 a.m. to 5 p.m.
General X-rays
Riley says general X-rays do not require an appointment and are available on a walk-in basis.
Outpatient MRI
Simon Family Tower, 705 Riley Hospital Drive. Phone: 317-944-2566. Listed hours: Monday-Friday, 6:30 a.m. to 7 p.m.
Outpatient blood draw
Simon Family Tower, Room 1671, 705 Riley Hospital Drive. Phone: 317-944-8826. Listed hours: Monday-Friday, 7 a.m. to 5:30 p.m.
Retail pharmacy
Riley Outpatient Center, Room 1201, 705 Riley Hospital Drive. Phone: 888-477-0010. Listed hours: Monday-Friday, 7 a.m. to 5 p.m.
Prep caution: Children may need special preparation for MRI, contrast imaging, sedation, fasting, glucose testing, or lab timing. Ask the ordering provider and Riley department for exact instructions.

Visitor guidelines, siblings, seasonal restrictions, and family caregiver planning

Riley follows year-round inpatient visitor guidelines, and seasonal restrictions may be in place. The child’s care team has the most current unit-specific instructions.

Visitor topic What to know Practical step
Inpatient guidelines Riley follows year-round inpatient visitor guidelines and may use seasonal restrictions. Ask the care team for the current unit-specific rule before visiting.
Emergency Department visitors The pediatric ER page says siblings under 18 are allowed with an adult and up to four adults age 18 or older may be in the room. Bring only necessary visitors when possible so the care team can work safely.
Illness and infection control Seasonal and infection-control rules may affect visitors, siblings, masking, or unit access. Do not visit if sick. Ask whether respiratory-season restrictions apply.
Parent or guardian support Parents and guardians may need parking validation, overnight guidance, visitor badges, and unit instructions. Ask the nurse, information desk, or unit clerk what is allowed for your child’s room.
Maternity Tower visitors Maternity Tower has separate arrival, discharge, visitor, and parking guidance. Follow maternity-specific instructions instead of general outpatient or ER routes.
Privacy Staff may be limited in what they can share by HIPAA, state law, and parent/guardian authorization. Make sure authorized contacts are listed if another caregiver needs updates.
Visitor caution: Do not rely only on general visitor text. ICU, NICU, maternity, surgery, emergency, isolation, behavioral health, and specialty units can have stricter rules.

Parking garages, valet, shuttle, wayfinding, and map

Riley has multiple garages and entrances. Choose the garage based on the building or department, not only the hospital name.

Riley Hospital for Children at IU Health

705 Riley Hospital Drive
Indianapolis, IN 46202
General information: 317-944-5000

Use the official Riley facility map and appointment instructions to confirm the correct entrance, tower, and garage before arrival.

Parking checklist

  • Simon Family Tower Garage: for inpatient families, Maternity Tower patients/support partners, and hospital visitors; main lobby is open 24/7.
  • Riley Outpatient Center Garage: for Riley Outpatient Center appointments; IU Indianapolis parking rates apply.
  • Wilson Street Garage: located north of the emergency department entrance; validated parking may apply if directed there by a parking attendant.
  • Emergency Department: IU Indianapolis visitor guidance lists free valet or Wilson Garage.
  • Payment: automated pay stations accept cash, credit card, and IU Indianapolis validations.
  • Reserved spaces: do not park in reserved spaces because towing may occur.
Transportation note: Riley’s hospital page lists free IU Health shuttle service connecting Riley Hospital for Children with additional downtown IU Health facilities, including IU Health Methodist Hospital. City bus information is available at the Information Desk.

Family amenities: dining, gift shops, Wi-Fi, wagons, pharmacy, and room service

Riley has family-focused amenities that help parents and caregivers manage a long clinic day, ER visit, or inpatient stay.

Amenity What Riley lists Family tip
Café 1924 Main cafeteria down the hall from the Maternity Tower Atrium; full-service café listed from 6:30 a.m. to 2:30 p.m., with salads, soups, pizza, and hot entrees from 2:30 p.m. to 9 p.m. Check current menu or hours before planning around meals.
Red Wagon Café Grab-and-go café in the Simon Family Tower main lobby; listed Monday-Friday, 6:30 a.m. to 2:30 p.m. Useful for quick food near the main lobby.
Grab N Go Market First floor next to the Maternity Tower Atrium; listed as open daily, 24 hours, credit card only. Good option during off-hours when other dining locations may be closed.
Patient meals Room service can be ordered from the child’s room phone or by calling 317-944-9575; listed ordering hours are 6:30 a.m. to 7:30 p.m. Ask the nurse if your child has diet restrictions, fasting orders, or post-procedure limits.
Gift shops Raggedy Man’s Gift Shop, Cheerful Sunrise Gift Shop, and Over the Rainbow Gift Shop serve different areas of the Riley campus. Call before sending flowers, balloons, or gifts because unit restrictions may apply.
Free Wi-Fi Riley offers free wireless internet throughout the hospital using the “IUH Public” network. Ask the Information Desk or unit staff if you have connection trouble.
Wagons Wagons are available to transport small children or infants and are located in the Simon Family Tower and Riley Outpatient Center lobbies. Ask your child’s nursing unit if you need one during an inpatient stay.
Accessibility support Amplified phones, telecaption decoders, and VCR/TV support are listed as available through the child’s nurse or Child Life specialist. Ask early if your child or caregiver needs hearing, mobility, language, sensory, or communication support.
Amenity caution: Dining, gift shop, pharmacy, and support-service hours can change due to holidays, construction, staffing, weather, or hospital operations. Verify before making a special trip.

Medical records, My IU Health, paper records, amendments, and guardian access

Riley records are handled through IU Health medical-records processes. Parents and guardians should confirm access authority, release forms, and portal setup.

Record need Best route What to know
Electronic records My IU Health Use My IU Health for electronic access when available, including test results, selected scheduling, messages, records, and payments.
Paper record request IU Health Authorization to Release and Disclose Patient Information form IU Health says records can be delivered by email, CD, or paper form after a complete request.
Riley Hospital records contact Metro Indiana HIM Release of Information Phone: 317-962-8670. Fax: 317-968-1177. Email: medicalrecords@iuhealth.org.
Mailing address for records IU Health Methodist Hospital HIM Release of Information 1701 N. Senate Blvd., Indianapolis, IN 46202. Include facility name and “Attn: Health Information Management” if mailing.
Record retention IU Health medical-records page IU Health states it saves medical records for a minimum of eight years.
Record amendment IU Health amendment request process Amendment requests must be in writing, and the response is made in writing after review.
Guardian or proxy access My IU Health support or HIM Ask what parent, guardian, custody, or proxy documentation is needed to access a child’s information.
Imaging records Radiology or HIM depending on the request Ask whether you need the report, image file, disc, electronic transfer, or outside-provider copy.
Records request script: “I need Riley Hospital records for my child’s visit on ____. I need ____ records. Should I use My IU Health, the authorization form, HIM Release of Information, or Radiology records? What proof of parent/guardian authority is required?”

Billing, online payments, price estimates, standard charges, and financial assistance

IU Health billing and estimate tools can help, but pediatric hospital bills may involve facility and professional charges from different billing groups.

Pay online
IU Health offers My IU Health billing and Guest Pay for eligible statements.
Phone payment
Automated services are listed at 317-612-2754 for the Indianapolis area and 877-668-5621 outside Indianapolis. Have the account number ready.
Price estimates
IU Health offers a Self-Service Price Estimate Tool for more than 700 common medical services and a standard-charge listing that includes Riley Hospital for Children at IU Health.
Financial assistance
IU Health says Indiana residents who receive qualifying care may be eligible for financial assistance if paying bills is a hardship and they submit a complete application.
Payment plans
IU Health says payment plan options are available to all patients, regardless of financial-assistance eligibility.
Separate bills
Ask whether hospital facility, IU Health Medical Group, anesthesia, radiology, pathology, surgeon, emergency physician, or non-IU Health provider bills may arrive separately.
Billing caution: A price estimate or standard-charge file is not a final bill. Your child’s insurance, authorization, deductible, co-pay, coinsurance, out-of-pocket maximum, provider participation, and separate professional bills can change the final amount.

Insurance, network status, prior authorization, and pediatric specialty billing

IU Health says the only way to determine individual coverage is to contact your insurance carrier. Use the insurance card phone number before scheduled non-emergency care.

Insurance topic What to ask Why it matters
Facility network “Is Riley Hospital for Children at IU Health in network for this service?” Hospital facility network status may differ from provider or specialist network status.
Doctor or group network “Are the physician, surgeon, anesthesiologist, radiologist, pathologist, and specialist group in network?” Professional bills may be separate from hospital facility bills.
Prior authorization “Does my child’s appointment, admission, surgery, MRI, CT, therapy, or specialty test need authorization?” Some plans deny or reduce coverage when approval is missing before scheduled services.
Referral requirement “Does our pediatrician or primary care provider need to submit a referral?” Specialty pediatric care often depends on plan-specific referral rules.
Commonly accepted plans “Does this list apply to my exact product, employer plan, Medicaid plan, or Medicare/Marketplace plan?” IU Health says participation can vary by product and is subject to change.
Emergency services “How does my plan process pediatric emergency services at Riley?” Emergency coverage has special rules, but your insurer should explain cost sharing and claim handling.
Insurance call script: “My child is scheduled at Riley Hospital for Children at IU Health for ____ on ____. Please confirm facility network, provider network, referral, prior authorization, deductible, co-pay, coinsurance, out-of-pocket maximum, and whether separate professional bills may apply.”

Patient relations, safety concerns, privacy, and family communication

For active care concerns, start with the bedside team or unit manager. Use Patient Relations when a concern remains unresolved.

Talk to the care team first

Riley Patient Relations guidance encourages families to share concerns with the charge nurse or unit manager and discuss issues with the child’s medical team.

Patient Relations

Riley Hospital for Children Patient Relations Consultant phone: 317-944-6637.

After-hours issue

IU Health patient relations guidance says during evening, night, and weekend hours, ask the nurse to contact the associate administrator.

Privacy concerns

IU Health Privacy is listed at 340 W. 10th Street, Suite 3100, Indianapolis, IN 46202, phone 317-963-1940.

Immediate safety rule: If your child is in immediate danger inside the hospital, notify the nurse, charge nurse, unit manager, physician, security, or hospital operator right away. If outside the hospital and symptoms are life-threatening, call 911.

Official source checklist for this Riley Children’s Hospital Indianapolis guide

Use these official sources to verify final details because hospital services, parking, visitor rules, phone numbers, billing routes, records procedures, and insurance participation can change.

Official source What it verifies When to use it
Riley Hospital for Children at IU Health Address, general phone, visitor-guideline notice, departments, facility map, parking garages, shuttle, pharmacy, radiology, lab, dining, gift shops, Wi-Fi, wagons, and amenities. Use first for location-specific Riley Indianapolis patient and visitor information.
Riley Pediatric Emergency Medicine 24/7 pediatric emergency care, Level I Pediatric Trauma Center, pediatric physicians onsite, ER visitor information, and emergency parking guidance. Use for downtown pediatric emergency questions when it is safe to check online.
Schedule an Appointment Online scheduling for select providers, direct office number search, My IU Health scheduling, and emergency warning. Use for non-emergency appointments and specialist scheduling.
Find a Doctor Provider, specialty, condition, department, and Riley location search. Use when choosing a pediatric specialist or confirming clinic location.
IU Health Medical Records My IU Health record access, paper medical-record requests, authorization forms, retention statement, delivery methods, amendment requests, and HIM contacts for Riley. Use for medical-record copies, releases, amendments, and provider transfers.
IU Health Patient Resources My IU Health features, medical-record links, Patient Relations, directions, parking, safety, security, hospital maps, postcards, and gift shop resource routing. Use for broad patient and family support information.
IU Health Pay a Bill My IU Health billing, Guest Pay, phone payment, account-number need, billing FAQs, insurance links, financial assistance, and price-estimate tools. Use before paying or calling about a Riley/IU Health bill.
IU Health Price Transparency Self-Service Price Estimate Tool and standard-charge listing, including Riley Hospital for Children at IU Health. Use before scheduled non-emergency care or when comparing estimated costs.
IU Health Financial Assistance Financial-assistance eligibility framework, complete application need, payment plans, and provider-charge coverage limits. Use if a family cannot pay the full medical bill or needs a payment plan.
IU Health Most Commonly Accepted Insurances Commonly accepted insurance list, coverage disclaimer, carrier-contact requirement, product variation, and authorization caution. Use before scheduled care, then call the insurer to confirm the exact plan.
Riley Patient Relations Consultants Patient Relations phone, concern steps, and escalation guidance for Riley families. Use for unresolved care concerns or communication support.
IU Indianapolis Visitor Parking Riley Hospital and Outpatient Center parking garage recommendations, free valet/garage guidance for emergency and maternity, and visitor parking routes. Use before driving to the Riley campus.
Independent guide notice: This website is not Riley Children’s Health, Riley Hospital for Children, IU Health, IU Indianapolis Parking, an insurer, a billing office, an emergency service, or a medical provider. Use official Riley/IU Health, insurer, physician, emergency, records, and billing sources for final medical, financial, visitor, and records decisions.

Riley Children’s Hospital Indianapolis FAQs

These questions focus on address, phone, pediatric emergency care, appointments, visitor information, parking, records, My IU Health, billing, insurance, lab, radiology, and family support.

1. What is the address of Riley Children’s Hospital in Indianapolis?
Riley Hospital for Children at IU Health is located at 705 Riley Hospital Drive, Indianapolis, IN 46202.
2. What is the main phone number for Riley Hospital for Children?
The general information phone number listed by Riley Children’s Health is 317-944-5000.
3. Does Riley Children’s Hospital have a 24/7 pediatric emergency department?
Yes. Riley’s downtown pediatric emergency department and Level I Pediatric Trauma Center are open 24/7. If your child has life-threatening symptoms, call 911 or go to the nearest emergency department.
4. Which patient portal does Riley Children’s Hospital use?
Riley and IU Health use My IU Health for many electronic records, test results, selected scheduling, provider messages, billing statements, and online payments.
5. How do I request medical records from Riley Hospital for Children?
Use My IU Health for electronic access when available. For paper records, use IU Health’s Authorization to Release and Disclose Patient Information form. Metro Indiana HIM handles Riley Hospital for Children at IU Health requests at 317-962-8670.
6. Where should I park for Riley Hospital for Children?
Parking depends on the destination. Simon Family Tower Garage serves inpatient families, Maternity Tower patients/support partners, and hospital visitors. Riley Outpatient Center Garage serves outpatient appointments. Wilson Street Garage is north of the emergency department entrance, and emergency department guidance includes free valet or Wilson Garage.
7. How do I schedule an appointment at Riley Children’s Health?
Use Riley’s Schedule an Appointment page for online scheduling with select providers, My IU Health for eligible appointments, or the practice-location directory to find a direct office number. For emergencies, call 911 immediately.
8. What are the visitor rules at Riley Children’s Hospital?
Riley follows year-round inpatient visitor guidelines, and seasonal restrictions may apply. Speak with your child’s care team for the most current unit-specific visitor rules. The pediatric ER page says siblings under 18 are allowed with an adult and up to four adults age 18 or older may be in the room.
9. What lab and radiology phone numbers are listed for Riley Indianapolis?
Riley lists radiology scheduling at 317-962-3580, the radiology department at 317-948-9729, outpatient MRI at 317-944-2566, and outpatient blood draw at 317-944-8826. Confirm current hours and prep instructions before arriving.
10. How do I check billing, insurance, or financial assistance for Riley care?
Use IU Health Pay a Bill, IU Health price-estimate tools, financial assistance information, and the commonly accepted insurance page. Then call your insurer to confirm facility network status, provider network status, referral rules, prior authorization, deductible, co-pay, coinsurance, and separate professional bills.