Children’s Hospital Plano: Pediatric Care & Info

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Plano Pediatric Hospital Guide · Children’s Health · ER & Specialty Care

Children’s Hospital Plano address, phone, ER access, pediatric specialties, appointments, records, parking, billing, and family information

Children’s Hospital Plano commonly refers to Children’s Medical Center Plano, a Children’s Health pediatric hospital at 7601 Preston Rd, Plano, TX 75024. The main hospital phone number is 469-303-7000.

This guide helps parents and caregivers find the right Plano campus entrance, understand ER vs specialty care, prepare for appointments, use MyChart and the Children’s Health app, request medical records, check parking, and contact billing or family support.

Call Plano Hospital Official Plano Page Plano ER Info Appointments
Child medical emergency? Call 911 or go to the closest emergency department. The pediatric ER at Children’s Medical Center Plano is listed as open 24 hours a day, seven days a week, but families should not delay emergency care to compare hospitals online. For possible poisoning in the U.S., call 1-800-222-1222.
Hospital name Children’s Medical Center Plano

Part of Children’s Health in North Texas.

Hospital address 7601 Preston Rd

Plano, TX 75024.

Main phone 469-303-7000

Use for hospital routing, departments, directions, and general questions.

ER location 7609 Preston Rd

1st floor, Plano, TX 75024.

ER hours 24/7

The Plano pediatric ER is listed as open every day, all day.

Specialties 30+

Official Plano information describes 30+ pediatric specialties and subspecialties.

About Children’s Medical Center Plano

A practical overview for families looking for pediatric hospital care north of Dallas.

Children’s Medical Center Plano is a full-service pediatric hospital on the Children’s Health Plano campus. It serves families in Plano, Frisco, Collin County, North Dallas, and surrounding North Texas communities with inpatient care, emergency care, imaging, surgery, specialty clinics, and pediatric support services.

The hospital opened in Plano in 2008 and expanded with a new patient tower in late 2024. Official Children’s Health information describes the Plano campus as offering care from doctors in more than 30 pediatric specialties and subspecialties.

Plain-English answer: Use the hospital phone or official Plano page for directions and departments. Use the ER for emergency symptoms. Use the appointment request route, pediatrician referral, or specialty clinic page for non-emergency visits.

Start here: what do you need from Children’s Hospital Plano?

The right phone number and entrance depend on whether your child needs emergency care, a specialist, imaging, surgery, records, billing help, or family support.

Your need Best starting point What to confirm
Life-threatening emergency Call 911 or go to the nearest emergency department. Do not wait for appointment scheduling or online forms.
Pediatric ER at Plano Children’s Medical Center Plano ER, 7609 Preston Rd, 1st Fl. ER entrance, parking, symptoms, medications, allergies, and insurance card.
Specialist appointment Children’s Health request appointment page or specialty clinic. Referral, insurance authorization, records, imaging, test results, and exact building.
Hospital main campus question Call 469-303-7000. Department, room number, clinic name, parking, entrance, and arrival instructions.
Medical records MyChart, Children’s Health app, or Plano medical records at 469-303-2509. Parent/guardian access, dates of service, records needed, and delivery method.
Billing or insurance Patient Financial Services at 800-467-7404 or 214-456-2455. Account number, insurance plan, itemized bill, estimate, payment plan, and financial assistance.
Nurse advice Children’s Health Nurse Advice Line at 844-860-6976. Symptoms, age, temperature, medications, allergies, and whether emergency care is needed.
Best call-prep list: child’s full name, date of birth, symptoms, medications, allergies, insurance card, referring provider, appointment date, department name, MyChart access, and whether you need ER, clinic, imaging, surgery, records, or billing.

Children’s Hospital Plano contact directory

Use the main number for routing. Use specialty numbers when the question is about billing, records, family resources, or urgent advice.

Department or need Phone / info Use it for
Plano hospital main number 469-303-7000 Hospital routing, directions, departments, patient-location questions, and general Plano campus help.
Children’s main switchboard 844-424-4537 Systemwide routing when you do not know the Plano department number.
Plano medical records 469-303-2509 Medical records, health information management, release forms, and record-copy questions.
Billing and insurance 800-467-7404 or 214-456-2455 Bills, insurance processing, denied claims, itemized statements, payment plans, and financial-assistance questions.
Plano financial counselor 469-303-2191 Cost estimates, expected charges, payment process, and scheduled-care financial questions.
Nurse Advice Line 844-860-6976 Help deciding whether a child may need emergency, urgent, or primary care. Call 911 for emergencies.
Care Line 214-456-2273 Family feedback, concerns, and complaint-resolution routing.
Plano family resource library 469-303-7735 Family education resources and support materials.
Plano spiritual care 469-303-2822 Spiritual care and education support for patients and families.
Phone-routing caution: For a new or worsening emergency, do not wait for a department callback. Call 911 or go to the nearest emergency department.

Emergency and urgent pediatric care at Children’s Medical Center Plano

The Plano ER is pediatric-focused. Still, the nearest ER or 911 is the right choice for immediate danger.

Plano ER address
Children’s Medical Center Emergency Room Plano, 7609 Preston Rd, 1st Fl, Plano, TX 75024.
ER phone
Main Plano hospital line: 469-303-7000.
ER hours
Open 24 hours a day, seven days a week.
Clinical note
Official Children’s Health information says a pediatric emergency medicine physician is on staff at all times.
Trauma note
The Plano ER is described by Children’s Health as a designated Level III trauma center. Children needing higher trauma resources may be transported within the Children’s Health system when medically necessary.

Go to ER or call 911

Severe breathing trouble, blue lips, seizure with danger signs, unresponsiveness, major injury, severe allergic reaction, serious burn, severe bleeding, poisoning, or sudden severe pain needs urgent evaluation.

Call nurse advice for uncertain symptoms

If symptoms are concerning but not clearly life-threatening, the Children’s Health Nurse Advice Line may help families decide the right care level.

Bring key details

Bring medications, allergies, recent test results, discharge papers, immunization information, specialist names, and insurance details when safe to do so.

Do not drive far if unstable

For unstable breathing, severe trauma, loss of consciousness, or dangerous symptoms, call 911 rather than driving across town.

Appointments, referrals, and preparing for a Plano pediatric visit

Non-emergency specialty care usually works best when you prepare referrals, records, insurance, and directions before the visit.

Decide whether this is emergency or scheduled care. Use ER or 911 for danger signs. Use appointment request for non-emergency clinic or specialty care.
Use the official request appointment route. Submit the online request or call the department if your child has a referral or specific specialist.
Ask whether a referral is required. Some specialty clinics require a pediatrician referral, prior authorization, outside records, imaging, or lab results.
Confirm the exact Plano building. Plano appointments may be at the main hospital, ER, Specialty Center 1, Specialty Center 2, Specialty Center Preston, or a primary-care office.
Prepare documents before arrival. Bring photo ID, insurance card, medication list, allergies, immunization record, referral, imaging discs or links, and recent lab reports.
Use MyChart or the app after scheduling. Check appointment details, pre-visit forms, test results, messages, directions, and bill-pay options.
Appointment script: “My child needs pediatric ____ care. We were referred by ____. Do you need records, imaging, labs, insurance authorization, or a referral before scheduling at the Plano campus?”

Pediatric services and care areas at Children’s Medical Center Plano

The Plano campus includes hospital, ER, imaging, inpatient services, surgical services, specialty programs, and family-centered pediatric support.

Care area What it may include Family tip
Emergency care Pediatric ER care for acute injuries and illnesses, with pediatric emergency medicine coverage. Use 911 for life-threatening symptoms; use the Plano ER entrance for emergency evaluation when appropriate.
Inpatient pediatric care Hospital admission, monitoring, nursing care, family support, medications, imaging, labs, discharge planning, and specialist coordination. Ask who is the attending physician and who coordinates discharge instructions.
Pediatric intensive care PICU care for critically ill children who need closer monitoring or advanced treatment. Ask the care team about rounds, updates, visitor rules, and family communication plans.
Surgery Pediatric surgical services, operating room care, anesthesia, recovery, and specialty surgical coordination. Ask about fasting instructions, arrival time, anesthesia plan, recovery room, and discharge medications.
Imaging Hospital and ER imaging support such as X-ray, ultrasound, CT, MRI, and related pediatric imaging services where ordered. Ask whether sedation, fasting, prior authorization, or previous imaging is needed.
Specialty clinics Multiple pediatric specialties and subspecialties across the Plano campus and specialty centers. Confirm the exact clinic building before arrival because Plano has multiple locations on and near Preston Road.
Behavioral health support Children’s Health has expanded pediatric behavioral health access in Plano, with specialized outpatient support for children, adolescents, and families. For crisis danger, call 988 or 911. For scheduled care, ask about referral and insurance steps.
Child life and family support Child life, family resource library, social work, school services, spiritual care, and family-centered support programs. Ask your nurse or care team what support is available during hospitalization or procedures.

Plano campus specialty centers and nearby Children’s Health locations

Children’s Health Plano includes more than the main hospital. Check the exact address on your appointment reminder.

Main hospital

Children’s Medical Center Plano
7601 Preston Rd, Plano, TX 75024. Use for hospital, imaging, inpatient, and main campus routing.

Plano ER

Children’s Medical Center Emergency Room Plano
7609 Preston Rd, 1st Fl, Plano, TX 75024. Open 24/7.

Specialty Center 1 Plano

Attached to the hospital and used for many outpatient pediatric specialty visits. Verify the specific suite and department before arrival.

Specialty Center 2 Plano

Located at 7211 Preston Rd on the Plano campus and used for multiple specialty programs, including orthopedics, sports medicine, pulmonary, cardiology, urology, pain, and related clinics.

Specialty Center Preston

Located at 7000 Preston Rd, Plano, TX 75024. Confirm whether your appointment is here or at the hospital campus.

Primary care locations

Children’s Health also lists Plano primary-care locations. Use primary care for well-child visits, vaccines, common illnesses, and routine pediatric needs.

Wrong-building warning: “Children’s Hospital Plano” may refer to the main hospital, ER, Specialty Center 1, Specialty Center 2, Specialty Center Preston, or a nearby primary-care clinic. Always check the exact address on the appointment message.

MyChart, Children’s Health mobile app, and patient portal help

MyChart and the Children’s Health app help families manage appointments, records, results, refills, billing, and campus navigation.

Appointments
Use MyChart or the app to view upcoming visits, arrival instructions, and some pre-visit tasks.
Test results
Families may be able to view lab and visit information through MyChart, depending on access rules and release timing.
Records
Children’s Health says many records can be requested through MyChart or the Children’s Health mobile app at no charge.
Wayfinding
The Children’s Health app can help with parking and indoor navigation for Dallas and Plano buildings.
Proxy access
Parents and legal guardians may need proxy access rules and identity verification to view a child’s health information.
Portal help tip: If you cannot see your child’s records, ask whether the issue is proxy access, age-related privacy rules, missing verification, a different account, or a record not released yet.

How to request medical records from Children’s Hospital Plano

Medical-record requests should go through Children’s Health MyChart, the mobile app, or the Health Information Management process.

Record need Best route Have this ready
Visit notes or discharge summary MyChart, mobile app, or medical records request. Child’s name, date of birth, dates of service, department, and parent/guardian verification.
Imaging or radiology report Medical Records or imaging department instructions. Type of imaging, date, ordering doctor, receiving provider, and whether images or reports are needed.
Lab results MyChart or medical records. Date of test, test name, ordering provider, and whether results must be sent to another doctor.
Immunization record MyChart, pediatrician, or medical records. School, camp, sports, daycare, immigration, or transfer deadline.
Records for second opinion Medical Records or direct provider-to-provider transfer. Receiving doctor’s name, fax, address, email/portal instructions, and release authorization.
Complete chart copy Health Information Management request form. Specific dates, entire record request scope, legal guardian proof, and preferred delivery method.
Plano medical records phone: 469-303-2509. The systemwide records page also lists fax guidance and record-release instructions.

Billing, insurance, estimates, and financial assistance

Before scheduled care, confirm coverage with Children’s Health and your insurance plan. Hospital and physician billing may not always be identical.

Billing question Who to contact What to ask
Is Children’s Medical Center Plano in-network? Your insurance plan and Children’s Health billing resources. Confirm hospital, physician, anesthesiology, radiology, lab, and emergency coverage separately when possible.
What will a scheduled service cost? Children’s Health cost-estimate tool or financial counselor. Expected facility charge, professional charge, deductible, coinsurance, authorization, and out-of-pocket estimate.
Who handles Plano billing questions? 800-467-7404 or 214-456-2455. Account balance, insurance status, itemized bill, denied claim, payment plan, or financial assistance.
Is financial assistance available? Children’s Health financial assistance and support resources. Eligibility, application documents, covered services, approval timeline, and payment-plan options.
Can I pay through MyChart? MyChart or billing support. Which bill is shown, whether multiple accounts exist, and whether physician bills are separate.
Insurance caution: An accepted insurance list is not a guarantee that every doctor, specialist, facility charge, emergency visit, procedure, or outside service is covered. Always confirm with your plan.

Parking, valet, entrances, and Plano campus navigation

Parking is a common point of stress for families. Check the official parking page before arrival.

Main hospital parking
Children’s Health says free parking is available at Children’s Medical Center Plano for both valet and self-parking.
Valet hours
Official parking guidance lists complimentary valet in front of the main hospital entrance Monday through Friday, 6 a.m. to 6 p.m.; weekends are not available.
After-hours valet keys
After hours, contact security for keys at 469-303-2889.
Self-parking
Covered parking is available for patient families on levels 1 and 2, with surface parking in front of Specialty Center 1.
Specialty Center 2
Specialty Center 2 Plano has an attached parking garage with multiple levels of free self-parking.
Arrival tip: Allow extra time if your child has mobility needs, imaging, surgery check-in, multiple appointments, or a specialist visit in a different Plano building.

Family support, child life, school services, and care coordination

Children’s hospitals are built around both the child and family. Ask for help early, especially during admissions or complex visits.

Child life

Child life specialists and related support teams help children cope with procedures, hospitalization, unfamiliar environments, and difficult medical experiences.

Family resource library

The Plano family resource library can help families find child-friendly health information and support materials.

Social work

Social workers can help families navigate resources, discharge planning, transportation concerns, financial stress, and care barriers.

School services

School services may help hospitalized or chronically ill children stay connected with education needs.

Spiritual care

Spiritual care support may be available for families during hospital stays, procedures, serious illness, or grief.

Care Line

Use the Care Line for family feedback, concerns, or complaint-resolution routing when you need help being heard.

Visitor tips for Children’s Hospital Plano

Visitor rules may change by unit, infection-control status, patient age, and clinical situation.

Before visiting Why it matters What to do
Confirm unit rules PICU, surgery, oncology, behavioral health, isolation, and emergency departments may have different visitor rules. Call the unit or ask the care team before bringing siblings or extra visitors.
Check illness symptoms Children in hospitals may be medically fragile. Do not visit if you have fever, vomiting, contagious illness, or symptoms the hospital asks visitors to avoid.
Know balloon and gift rules Children’s Health visitor resources note restrictions such as no latex balloons on campus. Use the gift shop or online Plano store and confirm unit restrictions.
Bring essentials Long visits, ER waits, or admissions can take time. Bring ID, phone charger, medications, insurance card, comfort item, and caregiver notes.
Ask about dining The Plano campus includes dining options for families and visitors. Check the current dining page for hours and location before depending on a café.

Children’s Hospital Plano map and directions

Use the main hospital address for general campus routing. Use the ER address for emergency-room directions.

Children’s Medical Center Plano

7601 Preston Rd
Plano, TX 75024
Main: 469-303-7000

Use for main hospital, inpatient, imaging, campus routing, and general Plano hospital visits.

Children’s Medical Center Plano ER

7609 Preston Rd, 1st Fl
Plano, TX 75024
Main: 469-303-7000

Use for pediatric emergency-room routing. In a life-threatening emergency, call 911.

Official source checklist for this Children’s Hospital Plano guide

Use official Children’s Health pages for final verification because phone numbers, parking, services, appointment steps, billing rules, insurance lists, visitor policies, and campus details can change.

Source What it verifies When to use it
Children’s Medical Center Plano Hospital address, phone, location details, parking, amenities, insurance summary, services, and Plano campus overview. Use first for hospital identity, address, phone, and general campus information.
Children’s Medical Center Plano ER ER address, 24/7 hours, pediatric ER details, trauma designation, physician coverage, and parking information. Use for emergency-room routing and ER-specific details.
Children’s Health Contact Us Main switchboard, billing, medical records, gift shop, family resource library, school services, spiritual care, social work, Care Line, and related contact routes. Use when you need the right department phone number.
Contact Children’s Health Emergency notice, main switchboard, appointment request, referrals, patient financial services, medical records, nurse advice line, and department directory links. Use for systemwide phone and link routing.
Parking and Security Plano free parking, valet hours, self-parking, after-hours security phone, Specialty Center parking, and campus parking guidance. Use before visiting the Plano campus.
Medical Records Request MyChart record request, app options, release-form process, in-person/mail/fax routing, and medical-records instructions. Use when requesting records, discharge summaries, imaging reports, or chart copies.
Patient and Family Resources Children’s Health app, MyChart access, wayfinding, appointments, results, records, medication refills, bill pay, and care-team questions. Use for portal and app guidance.
Billing Information Accepted insurance, billing process, physician billing cautions, and financial-assistance routing. Use before scheduled care and after receiving a bill.
Price Transparency Cost estimator, financial counselor contacts, and Plano estimate phone number. Use before planned procedures, imaging, surgery, or specialty services.
Visitor Resources Patient guidebook, amenities, visiting guidance, policies, records, billing, and family resource pages. Use before visiting a child in the hospital.
Independent guide notice: This website is not Children’s Health, Children’s Medical Center Plano, an emergency department, an insurance plan, or a medical provider. Use official Children’s Health pages, your child’s care team, emergency services, Poison Help, your insurance plan, and the hospital’s own departments for final care decisions.

Children’s Hospital Plano FAQs

These questions focus on Children’s Medical Center Plano address, phone, ER hours, appointments, specialties, parking, medical records, billing, MyChart, visitor help, and emergency routing.

1. What is the address of Children’s Hospital Plano?
Children’s Medical Center Plano is located at 7601 Preston Rd, Plano, TX 75024. The pediatric ER is listed separately at 7609 Preston Rd, 1st Fl, Plano, TX 75024.
2. What is the phone number for Children’s Medical Center Plano?
The main phone number listed for Children’s Medical Center Plano is 469-303-7000. Children’s Health also lists the systemwide main switchboard at 844-424-4537.
3. Is the Children’s Medical Center Plano ER open 24 hours?
Yes. The official Children’s Health Plano ER page lists the Plano pediatric emergency room as open 24 hours a day, seven days a week.
4. Does Children’s Hospital Plano treat adults?
Children’s Medical Center Plano is a pediatric hospital focused on children and adolescents. Adult visitors needing medical care should use an appropriate adult hospital, urgent care, primary-care office, or emergency service.
5. How do I make an appointment at Children’s Hospital Plano?
Use the official Children’s Health request appointment page or call the relevant specialty clinic. For non-emergency specialty visits, ask whether a physician referral, insurance authorization, outside records, imaging, or lab results are required.
6. What pediatric specialties are available at Children’s Medical Center Plano?
Official Children’s Health information describes the Plano campus as offering care from doctors in more than 30 pediatric specialties and subspecialties. Services may be located in the hospital, Specialty Center 1, Specialty Center 2, Specialty Center Preston, or nearby Children’s Health clinics.
7. Is parking free at Children’s Medical Center Plano?
Children’s Health says free parking is available at Children’s Medical Center Plano for both valet and self-parking. Valet is listed Monday through Friday from 6 a.m. to 6 p.m., with no weekend valet listed.
8. How do I request medical records from Children’s Hospital Plano?
Try MyChart or the Children’s Health mobile app first. If you cannot request records online, use the Children’s Health medical records request process or call Plano medical records at 469-303-2509.
9. Who do I call for billing or insurance questions?
Children’s Health lists Patient Financial Services at 800-467-7404 or 214-456-2455. For Plano cost-estimate questions, Children’s Health lists a Plano financial counselor number at 469-303-2191.
10. What should I do if my child has a medical emergency?
Call 911 or go to the nearest emergency department for life-threatening symptoms. The Plano pediatric ER is open 24/7, but families should not delay urgent emergency care to search online. For suspected poisoning, call Poison Help at 1-800-222-1222.