Children’s Hospital Seattle: Pediatric Care & Info

by
Seattle Children’s Guide · Pediatric Care · Emergency · MyChart

Children’s Hospital Seattle guide for pediatric care, emergency visits, appointments, MyChart, records, billing, parking, and family support

Children’s Hospital Seattle usually means Seattle Children’s Hospital, the major pediatric hospital campus at 4800 Sand Point Way NE in Seattle, Washington.

This guide helps parents and caregivers find the right official route for emergency care, urgent care, specialty appointments, MyChart access, medical records, insurance questions, billing help, parking, visitor information, and family resources.

Open Seattle Children’s Call Main: 206-987-2000 MyChart Emergency Info
Medical emergency? If your child’s illness, injury, or mental health crisis may be life-threatening, call 911 or go to the nearest emergency department. Online hospital guides cannot decide whether your child needs emergency care.
Official hospital Seattle Children’s Hospital

Pediatric hospital and specialty-care system serving children, teens, young adults, and families.

Hospital campus 4800 Sand Point Way NE

Seattle, WA 98105. Use official directions and campus maps before driving.

Main phone 206-987-2000

Use for main hospital routing, clinic transfer, patient-room calls, and general information.

Emergency Department 206-987-8811

The Seattle Emergency Department is at 4500 40th Ave. NE, Seattle, WA 98105.

Records portal Seattle Children’s MyChart

Use for appointments, medical records, test results, visit information, messages, and billing access.

Interpreter line 866-583-1527

Use interpreter services when scheduling, preparing for visits, or discussing care.

Start here: what do you need from Seattle Children’s?

The right Seattle Children’s route depends on urgency, location, referral status, insurance, and whether your child needs emergency, urgent, primary, specialty, or inpatient care.

Your need Best starting point What to confirm
Life-threatening symptoms or serious injury Call 911 or use the nearest emergency department Do not wait for portal messages, online appointment tools, or non-urgent phone callbacks.
Seattle Children’s Emergency Department Emergency Department at 4500 40th Ave. NE Entrance, parking, triage process, medication list, allergies, and guardian identification.
Minor illness or injury Seattle Children’s Urgent Care or pediatrician Same-day availability, location, age limits, symptoms, insurance, and whether ED care is safer.
Specialty clinic appointment Clinic scheduling page or referral from primary care provider Referral, insurance authorization, provider, records, imaging, arrival time, and exact location.
Medical records Seattle Children’s MyChart or Health Information Management Guardian access, patient age, date range, record type, formal-copy request, and delivery method.
Billing or insurance Billing, insurance, financial counseling, or cost estimate pages Statement type, provider fees, facility charges, insurance network, referral authorization, and assistance eligibility.
Parking, directions, shuttles, or visitor help Hospital Campus, Parking, Guest Services, and Visitor Guide pages Garage, entrance, check-in desk, accessibility needs, shuttle timing, visitor rules, and after-hours entrance.
Best first call: For general routing, call Seattle Children’s main number at 206-987-2000. For directions, call 206-987-2226. For interpreter support, call 866-583-1527.

Seattle Children’s Emergency Department: address, phone, and arrival tips

The Emergency Department is for serious pediatric illness or injury. Use urgent care only when the child is stable and the problem fits urgent-care scope.

Emergency Department address

Seattle Children’s Hospital Emergency Department
4500 40th Ave. NE
Seattle, WA 98105
Phone: 206-987-8811

ED parking

Seattle Children’s campus guidance says ED parking is available on level P1 of the Forest Garage. Families with a medical emergency may park curbside in the ED driveway for immediate entrance access.

Call 911 for life-threatening symptoms. Trouble breathing, blue lips, severe allergic reaction, seizure, severe bleeding, poisoning, major injury, altered consciousness, or suicidal danger requires emergency action.
Use ED entrance guidance. For the Seattle campus ED, follow posted signs to the Emergency Department entrance and Forest Garage instructions.
Bring key medical information. Bring medications, allergy list, diagnosis list, specialist names, insurance card, guardian ID, recent test results, and reason for the visit.
Expect triage by medical need. Children are assessed based on urgency, not arrival order. Worsening symptoms should be reported to staff immediately.
Use mental-health crisis resources when needed. If a child, teen, family member, or friend needs immediate crisis help, call, text, or chat 988.
Do not delay emergency care: Portal messages, online scheduling, billing questions, and appointment forms are not emergency tools.

Seattle Children’s urgent care and same-day options

Urgent care is for children who are sick or injured but do not need the Emergency Department.

Situation Best route Before scheduling
Minor illness or injury Seattle Children’s Urgent Care or your child’s pediatrician Check same-day appointment availability, location, hours, and whether symptoms need ED evaluation.
Orthopedic or sports injury Orthopedic Injury Urgent Care when ED-level care is not needed Ask whether X-rays, splinting, or same-day orthopedic review is available for that location.
Urgent mental health support Psychiatric Urgent Care for eligible children and teens when ED services are not needed Check age range, Washington-state eligibility, in-person or video options, and crisis-safety needs.
Not sure if emergency or urgent Use the official Emergency or Urgent Care guide or call your provider When symptoms are severe or safety is uncertain, choose emergency care.
Urgent-care tip: If more than one child needs urgent care, Seattle Children’s guidance says to schedule a separate appointment for each child.

Appointments, referrals, virtual visits, and specialty care scheduling

Many Seattle Children’s specialty clinics require a provider referral. Insurance referral or pre-authorization may also be needed.

Appointment task What to do Practical detail
You know the clinic Use Seattle Children’s scheduling guide or call the clinic directly. Ask whether a provider referral is required before the appointment can be scheduled.
You do not know which clinic is needed Contact your primary care provider first. Your PCP can recommend the specialty and send referral information.
Provider referral required Ask the primary care provider to send the referral to Seattle Children’s. Seattle Children’s appointment guidance says if a referral is needed, the PCP should send it before scheduling.
Insurance authorization required Call your insurance plan and confirm benefits. Seattle Children’s Insurance Services may contact you after scheduling if there is a problem, but families should also verify coverage directly.
Virtual appointment desired Call the clinic and ask whether the visit type qualifies. Not every service can be done by telehealth.
Earlier appointment needed Use MyChart Fast Pass when available. Fast Pass lets eligible families join a waitlist for an earlier appointment date.
Scheduling script: “My child needs an appointment with ____. Do we need a provider referral, insurance authorization, outside records, imaging, labs, or a specific campus location before scheduling?”

How to prepare for a Seattle Children’s clinic visit

Preparation helps avoid delays, rescheduling, insurance problems, and missing records.

Confirm the exact location. Seattle Children’s has multiple locations. Match your appointment reminder to the building, clinic, entrance, and parking route.
Complete pre-visit forms. Some forms or questionnaires may be sent through MyChart before the visit.
Bring medical information. Bring medication bottles or a complete medicine list, allergies, test results, X-rays, imaging, vaccine records, and outside clinic notes.
Check referral and insurance issues. If your plan requires a referral or pre-authorization, confirm that it has been sent and received before the visit.
Bring legal papers when needed. Legal guardians who are not birth or adoptive parents may need documentation showing healthcare decision authority.
Write down questions. Include symptoms timeline, school concerns, activity limits, medication questions, side effects, and follow-up needs.
Medicine safety: Seattle Children’s clinic-visit guidance says it is important not to give your child medicines from home while at Children’s. Ask the care team first.

Seattle Children’s MyChart: portal, records, appointments, and Fast Pass

MyChart is the main online account for many Seattle Children’s patient and caregiver tasks.

What MyChart helps with

Use MyChart to access medical-record information, appointment details, messages, test results, visit information, and billing access where allowed.

Teen and guardian access

Seattle Children’s MyChart page separates access routes for patients 13 or older and legal guardians of patients 17 or younger.

Fast Pass waitlist

Fast Pass allows eligible patients and families to join a waitlist for a faster appointment date through MyChart.

Not for emergencies

Use emergency services or direct phone contact for severe symptoms, same-day safety issues, or urgent medical decisions.

Portal privacy note: Washington privacy rules and teen-access rules can affect what parents or guardians see in MyChart. Use official MyChart help if access looks different than expected.

Medical records, imaging, immunizations, and formal record requests

Use MyChart first for many records. Use Health Information Management when you need more than the portal shows or when another provider needs formal copies.

Record need Best route What to include
Clinic or hospital visit records MyChart Patient login or guardian proxy access, date of visit, clinic name, and provider.
Formal copy of health record MyChart Sharing Hub or Health Information Management Patient identifiers, date range, records requested, recipient, and authorization.
Radiology images Medical records or radiology image request process Exam type, date, recipient, format, and whether another doctor needs access before an appointment.
Immunization or school form MyChart, primary care, or medical records School/camp deadline, vaccine record, form, and signature requirement.
Outside records for Seattle Children’s Ask referring provider or outside facility to send records X-rays, test results, medication history, discharge summaries, specialist notes, and referral documents.
Records request script: “I need records for my child’s Seattle Children’s care. The dates are ____. I need ____ records sent to ____ for ____. What authorization or MyChart request should I use?”

Billing, insurance, facility charges, and online bill pay

Seattle Children’s billing can include hospital services, provider fees, facility charges, mental health or dental bills, and separate outside-provider bills.

Billing question Best route What to ask
Can I pay online? Seattle Children’s Pay My Bill Confirm account number, patient name, date of service, and statement type before paying.
Why did I receive more than one bill? Billing customer service Ask whether the bill is hospital, provider, mental health, dental, transport, radiology, or outside-provider related.
What is a facility charge? Seattle Children’s billing/facility-charge guidance Ask whether the clinic visit is hospital-based and whether a separate facility charge applies.
Will insurance cover the visit? Your insurance plan plus Seattle Children’s insurance services Ask about in-network status, referral, pre-authorization, deductible, copay, coinsurance, and out-of-pocket estimate.
Can I pay in person? Hospital Cashier Office Seattle Children’s bill-pay page lists the Hospital Cashier Office in the Ocean Building, Level 7, near the Café, with weekday cashier hours.
Billing caution: Confirm whether a bill is from Seattle Children’s or another provider before paying. Ambulance, air transport, independent providers, or outside services may bill separately.

Financial assistance, Medicaid, exchange plans, and payment plans

Families with high costs, uninsured care, underinsured care, or payment concerns should use Seattle Children’s financial assistance and financial counseling resources.

Financial assistance

Seattle Children’s describes financial assistance for eligible patients receiving emergency or medically necessary hospital services.

Medicaid and state help

Official guidance says Medicaid may help pay part or all of a child’s health expenses and that applying for Medicaid may be required before financial assistance review.

Insurance exchange help

Seattle Children’s financial assistance guidance references certified experts who can help families find coverage through Washington’s insurance exchange.

Payment plans

Families may ask about short-term, interest-free payment plan options and should confirm terms directly with billing.

Financial-help checklist: Gather household income details, insurance cards, Medicaid or Apple Health information, billing statements, date of service, and any denial or explanation-of-benefits letters.

Visitor information, calling a patient, gifts, and hospital access

Visitor rules can change based on unit, infection-control status, patient condition, age, time of day, and hospital policy.

Calling a patient
Seattle Children’s hospital-campus guidance says callers from outside the hospital can call 206-987-2000 and ask for the patient by name, not room number. Calls are transferred from 8 a.m. to 8 p.m.
After-hours access
Seattle Children’s interpreter orientation guidance states that between 8 p.m. and 6 a.m., access to the hospital is through the Emergency Department.
Gift deliveries
Gift deliveries from outside vendors are delivered to entrance desks and logged. For questions, call the entrance desk main line at 206-987-3360.
Balloon and flower limits
Hospital-campus guidance says only Mylar balloons are allowed hospital-wide, and intensive care units restrict balloons, live flowers, and plants.
Visitor privacy
Staff cannot share protected health information with unauthorized callers. Ask the parent, guardian, patient, or care team what communication is permitted.

Guest Services, shuttles, Family Resource Center, interpreters, and recreation

Seattle Children’s offers several family-support services that can help with wayfinding, transportation, language access, lodging questions, and activities during a hospital stay.

Guest Services shuttle

Seattle Children’s hospital-campus page describes free wheelchair-accessible transportation for patients and families traveling through Sea-Tac Airport, Amtrak, ferry terminals, Boeing Field, Greyhound, and similar transit points with advance notice.

Family Resource Center

The Family Resource Center can help families with resources, local information, courtesy phones, and campus support. The listed phone is 206-987-2201.

Interpreter services

When making an appointment, ask the scheduler for an interpreter. During an inpatient stay, ask the nurse.

Entertainment and recreation

Seattle Children’s says it wants patients to participate in familiar play and teen activities as much as possible. Ask the nurse about therapeutic play programs or Child Life.

Recreation note: Availability of playrooms, therapeutic play, teen activities, movies, games, and bedside activities can depend on unit rules, infection-control status, age, medical restrictions, and staffing.

Seattle Children’s address, parking, entrances, directions, and map

Seattle Children’s hospital campus has different entrance and garage guidance for Emergency Department, inpatient, clinic, and visitor needs.

Seattle Children’s Hospital Campus

Seattle Children’s Hospital
4800 Sand Point Way NE
Seattle, WA 98105
Main: 206-987-2000
Directions: 206-987-2226

Use for main hospital campus orientation. Confirm your entrance and parking garage before arrival.

Seattle Children’s Emergency Department

Emergency Department
4500 40th Ave. NE
Seattle, WA 98105
Phone: 206-987-8811

Emergency Department parking is listed on level P1 of the Forest Garage, with curbside ED driveway access for medical emergencies.
Parking tip: For ED visits, follow Forest Garage P1 and Emergency Department signage. For inpatient visits, Seattle Children’s campus guidance references Forest Garage P2 or P3.

When to call Seattle Children’s instead of searching online

Search engines are useful for general navigation, but same-day care, emergency symptoms, visitor rules, and billing details should be confirmed directly.

Situation Call or ask Reason
Emergency symptoms 911 or nearest emergency department Online information cannot triage a potentially life-threatening condition.
You are not sure which clinic your child needs Primary care provider or Seattle Children’s main number The correct specialty may require referral review.
Referral or insurance may be missing Insurance plan, referring provider, and Seattle Children’s Insurance Processing Missing authorization can delay or reschedule care.
Medical records are needed before a visit Outside provider, Seattle Children’s clinic, or Health Information Management Specialists may need X-rays, labs, and outside notes before the appointment.
Visitor or entrance rules may affect arrival Hospital unit, entrance desk, Guest Services, or main number Access can vary by time of day, unit, patient status, and policy.
Bill looks wrong or confusing Seattle Children’s billing or the provider listed on the bill Hospital, provider, facility, dental, mental health, transport, and outside-provider bills can be separate.

Official source checklist for this Seattle Children’s guide

Use these official Seattle Children’s resources for final verification because hospital policies, phone routing, parking, billing, and appointment processes can change.

Official source What it verifies When to use it
Seattle Children’s Official hospital, clinic, doctor, condition, patient-family, and location information. Start here for general pediatric care navigation.
Contact Us Main phone, toll-free phone, interpreter line, directions phone, TTY, hospital address, and mailing address. Use for phone routing and official address confirmation.
Hospital Campus Campus entrances, parking, shuttles, lodging, family services, deliveries, entertainment, accessibility, and patient-room calling guidance. Use before arriving at the main hospital campus.
Emergency Department Emergency Department address, phone, directions, and ED resources. Use for ED location planning, not self-triage.
Emergency or Urgent Care? Emergency vs urgent care decision guidance and same-day care routing. Use when symptoms are not clearly emergency-level.
Urgent Care Clinics Urgent-care locations, scheduling guidance, and same-day appointment instructions. Use for stable minor illness or injury.
Schedule an Appointment Referral, scheduling, virtual visit, insurance, and appointment-preparation guidance. Use before booking specialty or clinic care.
Seattle Children’s MyChart MyChart account access, guardian access, patient access, medical-record access, and Fast Pass. Use for portal, appointment, and record tasks.
Health Information Management Medical-record request process, MyChart records, formal copy requests, and radiology-image request guidance. Use when records are not available directly in MyChart.
Your Child’s Clinic Visit Pre-visit forms, X-rays, test results, insurance, referrals, legal papers, facility charges, and visit-preparation guidance. Use before scheduled clinic care.
Pay My Bill Online bill pay, multiple bills, facility charges, other provider bills, and cashier office guidance. Use when paying or understanding statements.
Financial Assistance Medicaid, exchange-plan help, payment plans, Amounts Generally Billed, and assistance guidance. Use when costs or coverage are a concern.
Independent guide notice: This website is not Seattle Children’s Hospital, Seattle Children’s Foundation, a medical provider, an insurer, a billing office, or an emergency service. Use official Seattle Children’s staff and official pages for medical decisions, appointment details, current visitor rules, records, billing, insurance, emergency care, and patient privacy.

Children’s Hospital Seattle FAQs

These questions focus on Seattle Children’s Hospital location, pediatric care, emergency care, urgent care, appointments, MyChart, medical records, billing, parking, and family support.

1. What is Children’s Hospital Seattle called officially?
The official hospital name is Seattle Children’s Hospital. Many families search “Children’s Hospital Seattle” when they mean Seattle Children’s Hospital and its pediatric hospital campus in Seattle, Washington.
2. What is the address of Seattle Children’s Hospital?
Seattle Children’s Hospital’s main hospital campus address is 4800 Sand Point Way NE, Seattle, WA 98105. The Emergency Department address is 4500 40th Ave. NE, Seattle, WA 98105.
3. What is Seattle Children’s main phone number?
The main local phone number is 206-987-2000. The toll-free number is 866-987-2000. The interpreter line is 866-583-1527, and driving directions are available at 206-987-2226.
4. Does Seattle Children’s have an Emergency Department?
Yes. Seattle Children’s Emergency Department is located at 4500 40th Ave. NE, Seattle, WA 98105, and the listed ED phone number is 206-987-8811. Call 911 for life-threatening emergencies.
5. Should I use Seattle Children’s urgent care or the Emergency Department?
Use the Emergency Department or call 911 for severe, life-threatening, or unsafe symptoms. Use urgent care only when the child is stable and the illness or injury fits urgent-care scope. Seattle Children’s has an official emergency-or-urgent-care guide to help families decide.
6. How do I schedule an appointment at Seattle Children’s?
Use Seattle Children’s scheduling guide or call the clinic you need. If a provider referral is required, ask your primary care provider to send it first. Also confirm insurance authorization, outside records, X-rays, and whether the visit can be virtual.
7. What is Seattle Children’s MyChart used for?
Seattle Children’s MyChart is used for appointments, medical-record access, test results, messages, visit information, billing access where allowed, and Fast Pass waitlist features for earlier appointments.
8. How do I request medical records from Seattle Children’s?
Check MyChart first. If you need more information than MyChart provides, use Seattle Children’s Health Information Management process. Families can request a formal copy through MyChart’s Sharing Hub or follow the formal medical-record request instructions.
9. Why did I get more than one Seattle Children’s bill?
Seattle Children’s billing guidance says families may receive separate bills for some mental health, dental, provider, facility, transport, or outside-provider services. Call billing before paying if a statement looks confusing or unexpected.
10. Where do families park at Seattle Children’s Hospital?
For Emergency Department visits, Seattle Children’s campus guidance lists parking on level P1 of the Forest Garage, with curbside ED driveway access for medical emergencies. For inpatient visits, the campus page references Forest Garage P2 or P3. Always follow current campus signs and official parking instructions.