Union Lake Veterinary Hospital contact, map, hours, urgent care, services, boarding, pharmacy, and records help
Union Lake Veterinary Hospital is a full-service veterinary hospital at 6545 Cooley Lake Rd., Waterford, MI 48327. The hospital serves pets in Waterford, West Bloomfield, Pontiac, Clarkston, Commerce, and nearby Oakland County communities.
This guide is built for pet owners who need more than a directory listing. It covers the official phone numbers, current hours, appointment steps, same-day urgent-care process, after-hours emergency referrals, services, doctor team, pharmacy options, payment routes, pet services next door, boarding rules, map, and practical visit preparation.
Waterford, MI 48327. Use this for GPS, appointments, records, pharmacy, urgent care, and hospital visits.
Use for appointments, urgent-care scheduling, records, refills, payments, and hospital questions.
Useful for outside veterinary records, referral notes, lab reports, and transfer paperwork.
Use for non-emergency coordination, records, training questions, and general contact needs.
Mon–Fri 7:00 am – 8:00 pm. Sat–Sun 8:00 am – 6:00 pm. Doctor hours are by appointment.
The Union Lake campus includes veterinary care, pet services, and the Animal Rehabilitation Center of Michigan.
Start here: choose the right Union Lake action
Use this table before calling, booking, driving, using the portal, or sending records.
| Your need | Best action | Prepare before contacting Union Lake |
|---|---|---|
| Routine wellness exam | Request a veterinary appointment online or call 248-363-1508. | Pet name, species, age, vaccine history, prior clinic, symptoms if any, and preferred day/time. |
| New client first visit | Complete the new-client form and send prior medical records before the appointment. | Prior records, vaccine history, lab results, medication list, allergies, diet, and arrive 15 minutes early. |
| Same-day minor emergency | Call 248-363-1508. Union Lake asks owners to call for urgent-care scheduling instead of walking in. | Symptoms, start time, pain level, breathing status, photos/videos, toxin risk, and current medications. |
| After-hours emergency | Call Oakland Veterinary Referral Services at 248-334-6877 or Animal Emergency Center at 248-348-1788. | Recent records, medications, insurance, safe transport, and any packaging from possible toxins. |
| Medication refill | Use the pet portal, online pharmacy, Hill’s to Home, or call the hospital. | Medication name, dose, remaining supply, refill timing, and whether pickup or home delivery is needed. |
| Boarding, daycare, grooming, or training | Contact Union Lake Pet Services at 248-363-6262 or use the pet-services booking route. | Vaccination proof, parasite screening, behavior notes, feeding schedule, medications, and emergency contact. |
| Rehabilitation or mobility care | Contact the Animal Rehabilitation Center of Michigan at 248-363-5061. | Referral if available, diagnosis, surgery date, pain/mobility history, imaging, medications, and activity restrictions. |
Union Lake Veterinary Hospital contact information and hours
Union Lake operates a main veterinary hospital, pet services next door, and a rehabilitation center on the same care campus. Use the correct number so your request reaches the right team.
| Department | Contact | Use it for |
|---|---|---|
| Veterinary Hospital | 248-363-1508 · Fax 248-363-7505 · ulvh@msn.com | Appointments, wellness, urgent care, surgery, dentistry, diagnostics, pharmacy, records, and payment questions. |
| Pet Services | 248-363-6262 · Fax 248-363-7213 · ulvh@msn.com | Boarding, doggie daycare, grooming, training, and pet-services reservations. |
| Animal Rehabilitation Center | 248-363-5061 · rehab@unionlakepets.com | Rehabilitation, mobility support, post-surgery recovery, pain-reduction planning, and therapy appointments. |
| After-hours emergency referral | OVRS 248-334-6877 · AEC 248-348-1788 | Emergency care when Union Lake is closed or when round-the-clock critical care is needed. |
| Service area | Listed hours | Planning note |
|---|---|---|
| Veterinary Hospital | Mon–Fri 7:00 am – 8:00 pm; Sat–Sun 8:00 am – 6:00 pm | Doctors’ hours are by appointment. Call before coming for urgent care or same-day needs. |
| Doctor appointments | Mon–Fri 8:00 am – 8:00 pm; Sat–Sun 8:00 am – 6:00 pm | Appointment availability can differ from front-desk hours. |
| Pet Services | Mon–Fri 8:00 am – 6:30 pm; Sat 8:00 am – 6:00 pm; Sun 10:00 am – 6:00 pm | Used for boarding, grooming, daycare, and training support. |
| Doggie Daycare | Mon–Fri 6:00 am – 6:30 pm; Sat 8:00 am – 6:00 pm | Confirm eligibility, vaccine status, and first-day requirements before drop-off. |
| Rehabilitation Center | By appointment Monday, Wednesday, and Friday according to Union Lake contact information | Call the rehab team directly before visiting. |
| Holiday closures | Closed New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, and Christmas | Request refills, boarding, records, and food orders early before holiday weekends. |
Google map, campus layout, and arrival checklist
Union Lake’s main veterinary hospital is at 6545 Cooley Lake Rd. Pet Services is listed next door at 6547 Cooley Lake Rd. The rehabilitation center is also part of the Union Lake pet care campus.
Union Lake Veterinary Hospital
6545 Cooley Lake Rd.
Waterford, MI 48327
Main: 248-363-1508
Dogs
Use a secure leash and keep your dog close in the parking lot and lobby. Tell staff if your dog is reactive, painful, coughing, vomiting, or unable to walk.
Cats
Use a secure carrier. Do not carry a cat loose in your arms because lobby noise, dogs, and traffic can trigger escape behavior.
Contagious symptoms
Call from outside first if your pet has coughing, vomiting, diarrhea, suspected canine flu, parvovirus exposure, or any infectious concern.
Bring these items
Bring vaccine records, current medications, diet information, prior lab results, insurance details, and photos or videos of the problem.
Official online actions for Union Lake Veterinary Hospital
Use these official routes for live tasks. Each card explains what to do after the page opens.
Veterinary appointment request
- Select new or existing client.
- Add name, phone, email, pet species, pet name, preferred day/time, and reason for visit.
- Call instead if the problem may be urgent.
New client form
- Complete the form before the first visit.
- Ask your previous vet to fax or email records in advance.
- Arrive 15 minutes early for the first scheduled appointment.
Pet portal
- Use the portal for appointment and account-related tasks.
- Use the same owner information connected to your Union Lake account.
- Do not use portal messaging for emergencies.
Online pharmacy
- Request medications, prevention products, or prescription items.
- Allow time for veterinarian approval when required.
- Call if the pet is almost out of medication.
Hill’s to Home
Open Hill’s to Home information
- Use for eligible prescription or therapeutic diet delivery.
- Confirm your pet’s diet with the veterinarian.
- Ask how refills and approvals are handled.
Payment options
- Review accepted payment methods and finance programs.
- Ask for an estimate before surgery, dentistry, diagnostics, hospitalization, or long treatment plans.
- Confirm whether financing or insurance options apply to your pet and service type.
How to schedule an appointment at Union Lake Veterinary Hospital
Union Lake accepts appointment requests online, but urgent-care needs should be handled by phone so the team can triage the problem.
Urgent care, minor emergencies, and after-hours emergency routing
Union Lake says urgent-care visits are for the presenting minor emergency issue and asks owners to call to book rather than walking in.
| Symptom or situation | Suggested action | Why it matters |
|---|---|---|
| Difficulty breathing, collapse, severe bleeding, poisoning, seizures, bloat signs, inability to urinate | Treat as emergency. Call immediately or go to an emergency hospital. | These can worsen quickly and may need critical care beyond a scheduled visit. |
| Limping, mild wound, ear pain, vomiting once, eye irritation, minor injury | Call Union Lake during open hours for urgent-care advice and scheduling. | These may be same-day urgent-care problems if the pet is stable. |
| Chronic itching, dental odor, weight change, mild behavior change, refill need | Schedule a regular appointment unless symptoms suddenly worsen. | Routine scheduling gives the veterinarian more time for full history and planning. |
| Needs overnight monitoring or critical care | Expect referral to an emergency or specialty hospital if Union Lake determines round-the-clock care is needed. | A 24-hour facility may be safer for unstable patients. |
Veterinary services available at Union Lake Veterinary Hospital
Union Lake lists a broad full-service care menu, including wellness, urgent care, diagnostics, dentistry, surgery, internal medicine, cardiology, dermatology, pain management, behavior, pharmacy, end-of-life care, and alternative/holistic options.
| Care area | Services listed | Pet owner note |
|---|---|---|
| Wellness and life-stage care | Wellness care, puppy and kitten care, senior pet care, pocket pet care, parasite prevention, and preventive care plans. | Ask which vaccines, screening tests, diet changes, parasite prevention, and senior monitoring fit your pet’s age and lifestyle. |
| Urgent and critical care | Same-day urgent-care appointments for minor emergencies, ICU-related service information, and emergency referral planning. | Call first. Urgent care treats the presenting problem and may not replace a full wellness exam. |
| Diagnostics | Digital X-ray, ultrasound, endoscopy, EKG, allergy testing, laboratory services, blood testing, urine testing, and reference lab options. | Ask whether fasting or medication changes are needed before imaging, bloodwork, ultrasound, or sedation. |
| Dental and oral health | Dental care, dental cleanings, dental surgery, dental radiology, periodontal surgery, and oral-health planning. | Request an estimate that separates exam, pre-anesthetic labs, anesthesia, dental X-rays, cleaning, extractions, medications, and recheck. |
| Surgery | General surgery, laser surgery, spay and neuter surgery, dental surgery, soft-tissue procedures, and anesthesia monitoring. | Ask about fasting, pain control, discharge timing, e-collar use, activity restriction, and recheck schedule. |
| Internal medicine and specialty-style care | Internal medicine, endocrinology, nutrition, cardiology, dermatology, eye care, and pain management. | Bring prior lab results, medications, diet history, photos of skin/eye changes, and symptom timeline. |
| Behavior and low-stress support | Behavioral services, Victory Visits, Fear Free-aware handling, and behavior counseling. | Tell the team if your pet is fearful, reactive, hard to handle, or needs pre-visit medication guidance. |
| Holistic and rehabilitation support | Acupuncture, chiropractic care, herbal and Chinese medicine, laser therapy, shockwave therapy, hydrotherapy, therapeutic ultrasound, and rehabilitation referrals. | Ask how these services fit with conventional diagnosis, pain control, surgery recovery, or chronic mobility problems. |
| End-of-life care and aftercare | End-of-life care, pet loss support, pet memorial resources, and on-site pet cremation information. | Ask about quality-of-life assessment, appointment timing, privacy, aftercare choices, and memorial options. |
Union Lake veterinarians and how to choose the right appointment
The official veterinarian page lists many doctors with different backgrounds and interests. Schedules and case availability can change, so ask the front desk who is best suited for your pet’s issue.
| Veterinarian | Officially listed role/background | Useful booking question |
|---|---|---|
| Dr. Robert Redisch | Founder of Union Lake Veterinary Hospital, Michigan State University DVM graduate, semi-retired, with special interest in surgery and the pet care complex. | Ask whether he is currently seeing patients or whether another surgeon/doctor is best for the case. |
| Dr. Erica Hawker | Special interests include behavior medicine and pain management; advanced behavior-medicine training is listed. | Ask if behavior, anxiety, or pain-management planning should be scheduled with her or another behavior-focused team member. |
| Dr. Jennifer Herdon | Special interests include internal medicine, dermatology, pain management, and client education. | Ask whether chronic skin, internal medicine, or long-term pain cases fit her schedule. |
| Dr. Lauren Liba, CAC, CVA | Certified Animal Chiropractor, Certified Veterinary Acupuncturist, and certified in Veterinary Chinese Herbal Medicine, with interests including exotic animal medicine, ophthalmology, ultrasound, and soft-tissue surgery. | Ask whether exotic, holistic, acupuncture, chiropractic, ultrasound, or soft-tissue surgery cases should be booked with her. |
| Dr. Marti S. Notarius | Special interests include soft-tissue surgery, pain management/anesthesia, dentistry, and internal medicine. | Ask if surgical, dental, anesthesia, or internal-medicine concerns match her appointment availability. |
| Dr. Shira Anchill | Special interests include internal medicine, dentistry, and pain management. | Ask if the case needs chronic-disease planning, dental evaluation, or pain-control review. |
| Dr. Danielle Cullen | Special interests include internal medicine, soft-tissue surgery, dentistry, and ophthalmology. | Ask whether eye, dental, surgery, or internal-medicine appointments are appropriate. |
| Dr. Stephanie Halley | Experience in emergency medicine and private practice; interests include soft-tissue surgery, large-breed dogs, and preventive care. | Ask if your large-breed dog, preventive-care plan, or soft-tissue surgery concern fits her schedule. |
| Dr. Molly Simpson | Special interests include orthopedics, cardiology, and soft-tissue surgery. | Ask if the case involves orthopedic, heart, or surgery-related planning. |
| Dr. Nicole Hein | Fear Free Certified with interests including soft-tissue surgery, behavior medicine, wound/pain management, rehabilitation, and neurology. | Ask if the pet’s case involves fear, behavior, wound care, pain, neurologic signs, or rehab planning. |
Pet portal, online pharmacy, in-house pharmacy, and diet delivery
Union Lake lists a pet portal, online store, Hill’s to Home, and in-house pharmacy support. Use the urgent-care phone number for urgent medication issues.
In-house pharmacy
Union Lake describes a full-service in-house pet pharmacy that supports access to prescription and non-prescription products, including heartworm medication, flea and tick prevention, and nutritional supplements.
Online pharmacy
Use the online pharmacy for approved medications, prevention products, and refill convenience. Some prescriptions may require veterinarian review before fulfillment.
Hill’s to Home
Use Hill’s to Home for eligible prescription or therapeutic diet delivery when recommended by the veterinarian.
Medication questions
If the medication label, strength, dose, instructions, or refill timing looks different than expected, call the hospital before giving the medication.
Union Lake Pet Services: boarding, daycare, grooming, and training
Union Lake Pet Services is listed next door at 6547 Cooley Lake Rd., Waterford, MI 48327. It handles pet boarding, Bed and Biscuit, doggie daycare, grooming, and training.
Use for boarding reservations, daycare, grooming, training, and pet-services questions.
Use for vaccine records or paperwork when requested by the pet-services team.
| Boarding or service item | Listed detail | Owner preparation |
|---|---|---|
| Boarding address | 6547 Cooley Lake Rd., Waterford, MI 48327 | Confirm whether you are checking in at the hospital or Pet Services building. |
| Dog boarding vaccines/tests | Rabies, distemper, Bordetella, canine flu, annual negative heartworm test, intestinal parasite screen every six months, and annual leptospirosis vaccine. | Send vaccine and parasite-screen records before the boarding date. |
| Boarding drop-off and pick-up | Boarding FAQ lists Monday–Friday 6:00 am – 7:00 pm, Saturday 8:00 am – 6:00 pm, and Sunday 10:00 am – 6:00 pm. | Confirm exact reservation time because hours and holiday rules can change. |
| Basic boarding | Listed at $50 per night and $55 for prime days or holidays. | Confirm current rate, prime-day rules, and add-on charges before booking. |
| Luxe VIP Boarding Retreat | Listed at $105 per night and $115 for prime days or holidays. | Ask what enrichment, daycare, videos, bedding, and play options are included. |
| Bed and Biscuit | Listed at $80 per night for a home-like onsite boarding option. | Ask whether your dog’s behavior, health, and comfort needs fit this option. |
| Daycare add-on | Boarding page lists group daycare add-on and other extras such as solo playtime, video email, hot lunch, extra walk, birthday celebration, grooming, training, and canine massage. | Ask whether your dog is approved for group play or should use individual enrichment. |
| Illness while boarding | Union Lake says they do not accept dogs who are coughing, vomiting, or having diarrhea and will separate and contact owners if a boarded pet appears ill. | Give accurate emergency contact information and authorize how medical decisions should be handled. |
Animal Rehabilitation Center of Michigan
The Animal Rehabilitation Center of Michigan is part of the Union Lake pet care campus and focuses on mobility, pain reduction, post-surgical recovery, arthritis support, and rehabilitation therapy.
| Rehab item | Detail | What to ask |
|---|---|---|
| Rehab phone | 248-363-5061 | Ask whether your pet needs a rehab consultation, veterinary referral, or records before scheduling. |
| Rehab email | rehab@unionlakepets.com | Use for non-urgent rehab coordination, records, and appointment questions. |
| Good candidates | Pets with arthritis, injury recovery, neurologic weakness, pain, weight concerns, post-surgery restrictions, or reduced mobility may benefit from rehab evaluation. | Ask what records, imaging, surgery notes, medication list, and activity restrictions to bring. |
| Timing | Rehab is appointment-based. | Ask whether your pet should avoid exercise, stairs, jumping, or certain activities before the visit. |
Medical records, vaccine proof, referrals, and insurance paperwork
Accurate records help Union Lake prepare for new patients, urgent care, boarding eligibility, specialist referrals, prescriptions, and insurance reimbursement.
| Record need | Best route | What to include |
|---|---|---|
| New-client records | Ask your previous veterinarian to fax or email records before the first appointment. | Vaccines, exam notes, lab results, imaging, surgeries, allergies, medications, diet, and chronic conditions. |
| Boarding/daycare proof | Send required vaccine and parasite-screen records to Union Lake Pet Services before the reservation. | Rabies, distemper, Bordetella, canine flu, heartworm test, parasite screen, leptospirosis, and any medical restrictions. |
| Specialist or ER transfer | Ask Union Lake to send records directly to the specialty or emergency hospital. | Receiving hospital name, doctor name if known, phone, fax, email, appointment date, diagnosis, and urgency. |
| Pet insurance claim | Request an itemized invoice and medical notes after the visit. | Diagnosis, procedure names, medication details, lab charges, doctor notes, and payment receipt. |
| Prescription refill support | Use portal, pharmacy, or call the hospital. | Medication name, strength, dose, last exam date, remaining quantity, and pharmacy/delivery preference. |
Billing, estimates, payment methods, financing, and pet insurance
Union Lake says payment is due at the time services are provided. Costs can vary by exam type, diagnostics, medication, dentistry, surgery, hospitalization, urgent-care handling, rehab, grooming, boarding, and add-ons.
Payment methods
The official payment page lists cash, debit card, VISA, MasterCard, Discover, and American Express. Confirm current payment options before your visit.
Finance and insurance programs
Union Lake lists veterinary finance and insurance options such as CareCredit, Scratchpay, and Trupanion. Some plans may be limited to veterinary services for dogs and cats.
Preventive care plans
The payment page notes pre-paid preventive care plans that can help spread wellness and early-detection costs over time.
Estimate request
Ask for a written estimate before surgery, dental work, imaging, ultrasound, hospitalization, urgent-care work-in, rehab package, or complex treatment.
What simple map listings and third-party profiles usually miss
Top-ranking public listings often show address, phone, and reviews, but they do not explain the full procedure a pet owner needs before a visit, urgent-care call, boarding stay, refill, or rehab appointment.
| Common listing detail | Why it is not enough | What this guide adds |
|---|---|---|
| Address and phone | Does not explain which Union Lake department to call. | Separate hospital, pet services, rehab, and emergency phone guidance. |
| Hours | Does not explain doctor hours, pet-services hours, daycare hours, or holiday closure planning. | Hospital hours, doctor appointment hours, Pet Services hours, daycare hours, and holiday-closure reminders. |
| Urgent-care label | Does not tell owners that urgent care should be booked by phone instead of walking in. | Same-day urgent-care procedure, work-in explanation, after-hours ER phone numbers, and symptom triage table. |
| Services list | A short list does not explain what to prepare for diagnostics, dentistry, behavior visits, surgery, or rehab. | Care-area table with pet-owner questions and preparation steps. |
| Boarding availability | Does not show vaccine/test requirements, rates, add-ons, or illness rules. | Boarding vaccines, parasite-screening rule, drop-off/pick-up windows, rate examples, add-ons, and packing checklist. |
| Payment accepted | Does not explain estimates, financing limitations, preventive plans, or insurance documentation. | Payment methods, finance options, pet insurance paperwork, and estimate questions. |
Official source checklist for this guide
This page summarizes official Union Lake details so pet owners can act quickly without opening many separate pages during a stressful pet-health situation.
| Official source | What it helps verify | When to open it |
|---|---|---|
| Union Lake Veterinary Hospital homepage | Main address, phone, fax, email, hours, online pharmacy, new clients, urgent care, and overall campus positioning. | Open for the official hospital landing page and latest site navigation. |
| Contact page | Hospital, pet services, rehabilitation, cremation, emergency referrals, doctor hours, and department phone numbers. | Open when deciding which department to call. |
| Veterinary appointment page | Appointment request fields and booking path. | Open for routine appointment requests. |
| New clients page | New-client welcome information, 15-minute early arrival request, records-before-visit instruction, and payment due at service. | Open before the first appointment. |
| Urgent care page | Call-first urgent-care procedure, same-day scheduling, minor emergency scope, diagnostics, and after-hours ER referrals. | Open when your pet is sick or injured but stable enough to call first. |
| Veterinary services page | Service categories including diagnostics, dentistry, surgery, cardiology, dermatology, internal medicine, pain management, behavior, wellness, pharmacy, and end-of-life care. | Open when deciding if Union Lake offers the type of care your pet needs. |
| Meet our veterinarians page | Veterinarian names, training, interests, and background. | Open when requesting a specific veterinarian or matching a doctor to your pet’s issue. |
| Payment options page | Payment due at service, accepted payment methods, finance programs, insurance information, and preventive care plan note. | Open before surgery, dentistry, urgent care, diagnostics, or a large invoice. |
| Union Lake Pet Services boarding page | Boarding types, rates, vaccination requirements, add-ons, and Pet Services address/contact details. | Open before booking boarding, daycare, or add-on services. |
| Pet boarding FAQs | Boarding drop-off/pick-up hours, eligibility, illness rules, outdoor play, nap schedule, staff support, and owner contact guidance. | Open before leaving a dog for boarding or daycare add-ons. |
Important pet health and safety notice
This guide helps with contact, scheduling, map, records, billing, pharmacy, boarding, and preparation. It does not replace veterinary diagnosis, treatment, or emergency triage.
Union Lake Veterinary Hospital FAQs
These questions focus on address, phone, hours, appointments, urgent care, services, boarding, pharmacy, records, billing, and the Union Lake pet care campus.