University Health University Hospital address, phone, emergency care, map, parking, MyChart, medical records, and billing help
University Health University Hospital is located at 4502 Medical Drive, San Antonio, TX 78229. The main appointment and hospital phone number is 210-358-4000. University Health lists the facility as a 24-hour hospital on the Main Campus and describes it as one of the nation’s leading teaching hospitals and South Texas’ premier Level I trauma center.
This guide is built for practical patient intent: how to call the right number, reach emergency care, park in the correct garage, use the Bill Greehey Way Bridge, check MyChart, request records, understand billing, ask about financial assistance, prepare for admission, and find official pages without relying on thin directory listings.
San Antonio, TX 78229. Use this for GPS, rideshare, emergency department access, outpatient visits, and visitor parking.
Use for appointment scheduling, main-campus routing, Information Desk help, and general hospital questions.
The hospital facility is listed as open 24 hours Monday through Sunday. Clinic and department hours vary.
Located at University Hospital, Rio Tower, Level 1. Listed lab hours include weekday and Saturday windows.
Use for medical-record status after submission. Walk-in records help is available on Rio Tower, 1st Floor.
Use for billing questions, insurance processing, payment at service, itemized bills, and doctor-bill questions.
Start here: choose the right action before you go
Use this table to avoid calling the wrong number, parking in the wrong place, or using MyChart for something that needs immediate care.
| Need | Best next step | Prepare before you act |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the nearest emergency department. | Do not wait for online messages. Bring ID, medication list, allergies, and emergency contact if safely possible. |
| General hospital or appointment question | Call 210-358-4000. | Patient name, date of birth, doctor/clinic name, appointment date, and reason for call. |
| Parking for an appointment | Use the Visitor Parking Garage next to the Women’s & Children’s Hospital. | Arrive early, note your color-coded garage level, and enter through the Bill Greehey Way Bridge on Level 1 Blue. |
| Outpatient lab work | Go to the Rio Tower, Level 1 outpatient laboratory or call 210-358-2790. | Bring lab order, insurance card, photo ID, fasting instructions, and test-prep details. |
| Medical records copy | Submit the official authorization form online, by mail, fax, email, or in person. | Patient ID, dates of service, records needed, delivery method, signature, and destination provider if transferring care. |
| Billing or insurance question | Call billing support at 210-358-3260. | Account number, insurance card, explanation of benefits, date of service, and question about deductible, copay, coinsurance, or itemized bill. |
| Price estimate | Use the hospital price estimator or call 210-644-6132 and select option 5. | Procedure name, CPT code if available, insurance details, service location, and procedure date. |
| CareLink or financial assistance | Call 210-358-3350 or email CareLink@uhtx.com. | Household income, family size, insurance status, medical bills, proof documents, and completed application if available. |
University Health University Hospital contact directory
These official contact routes cover the most common patient and visitor tasks at the Main Campus.
| Department or task | Phone / location | Use it for |
|---|---|---|
| Main hospital phone | 210-358-4000 | Appointments, general routing, Information Desk assistance, locations, and hospital operator help. |
| Hospital address | 4502 Medical Drive, San Antonio, TX 78229 | GPS, mail, admission planning, outpatient visits, rideshare, emergency department, and visitor parking. |
| Language assistance | 210-358-0600 | Interpreter or language-assistance needs during admission, hospital stay, or care coordination. |
| Parking customer support | 210-428-0051 | Parking access, garage issues, payment questions, or help with parking logistics. |
| Outpatient laboratory | 210-358-2790 | Lab testing at University Hospital, Rio Tower, Level 1. |
| Medical records status | 210-358-3532 | Questions or status updates after submitting a medical-record request. |
| Medical records walk-in office | Rio Tower, 1st Floor · 210-743-5401 | Courtesy copy up to 10 pages, walk-in records help, and in-person record questions during listed hours. |
| Release of Information fax | Fax: 210-358-5936 | Sending completed authorization forms and record-release documentation. |
| Medical records email | Medical.Records@uhtx.com | Email submission for record requests with the subject line “Record Request.” |
| Billing support | 210-358-3260 | Hospital bill, insurance processing, itemized bill requests, doctor-bill questions, and payment questions. |
| Price estimate | 210-644-6132, option 5 | Personalized cost estimate when the online estimator does not show the procedure you need. |
| Financial assistance / CareLink | 210-358-3350 | Financial assistance, health coverage options, CareLink, sliding-scale review, and application help. |
| MyChart support | 210-358-4980 · MyChartSupport@uhtx.com | MyChart enrollment, login problems, activation code issues, account safety, and portal questions. |
Google map, directions, parking garage, bridge access, and parking rates
University Hospital is on University Health Main Campus at 4502 Medical Drive. The Visitor Parking Garage is next to the Women’s & Children’s Hospital.
University Health University Hospital
4502 Medical Drive
San Antonio, TX 78229
Main: 210-358-4000
| Parking or arrival item | Official detail | Practical patient tip |
|---|---|---|
| Visitor Parking Garage | Paid parking is available in the Visitor Parking Garage next to the Women’s & Children’s Hospital. | Visitors may park on any garage level, but should remember the color-coded level before entering the hospital. |
| Garage entrances | The garage has entrances at the main entrance off Medical Drive, across from the Emergency Room parking lot, and directly across from the Women’s & Children’s Hospital. | Use hospital signage plus GPS. Leave extra time during busy appointment windows. |
| Hospital bridge access | Patients and visitors enter University Hospital and the Women’s & Children’s Hospital through the Bill Greehey Way Bridge on Level 1 Blue of the Visitors Garage. | Level 1 Blue is the key garage level for bridge access. |
| EV charging | Multiple electric vehicle charging stations are listed on Level 3. | Do not assume charging spaces will be open; arrive early for time-sensitive appointments. |
| Extended inpatient parking | Families and visitors may buy a $10 pass for up to 10 exits from the parking areas. | The pass is available at the Cashier’s Office in Rio Tower, Level SL, using D elevator, during listed weekday hours. |
| Parking support | Parking Customer Support: 210-428-0051. | Call for parking-payment issues, access questions, or garage support. |
| Parking duration | Listed rate | Planning note |
|---|---|---|
| 0-30 minutes | Free | Useful for quick pickup or drop-off, but appointments usually take longer. |
| 30 minutes-1 hour | $1.00 | Good for short visits or quick outpatient tasks. |
| 1-2 hours | $2.00 | Common for routine outpatient visits. |
| 2-3 hours | $3.00 | Plan for registration, waiting, and discharge instructions. |
| 3-4 hours | $4.00 | Possible for imaging, longer clinic visits, or family visits. |
| 4-5 hours | $5.00 | Useful for procedures, extended care updates, or multiple appointments. |
| 5-24 hours | $6.00 | Daily maximum for longer visits. |
| Lost ticket | $8.00 | Keep your ticket with you and take a photo of the parking level. |
Emergency care, trauma center status, and when to call 911
University Health describes University Hospital as South Texas’ premier Level I trauma center and lists specialists in trauma-related fields in the hospital 24/7.
Official online actions and what to do after each page opens
Use official University Health links for live tasks. Third-party listing pages may miss updated parking, MyChart, billing, records, and visitor information.
Official University Hospital page
Open the official hospital page
- Confirm the address and main phone number.
- Review facility hours, lab location, parking garage note, and service list.
- Use the Main Campus Directory for department-level details.
UHS MyChart
Open University Health MyChart
- Check the sender and web address before signing in.
- Use MyChart for records, results, appointment requests, provider messages, and bill pay.
- For help, call 210-358-4980 or email MyChartSupport@uhtx.com.
Parking and campus map
- Review garage entrances, rates, EV charging, and bridge access.
- Download the main campus map if needed.
- Use the UH Go app for turn-by-turn campus navigation.
Medical records
- Choose online, mail, fax, email, or in-person request method.
- Use the correct authorization form.
- Call 210-358-3532 for status after submission.
Billing and insurance
Open billing and insurance page
- Review insurance billing and payment-at-service expectations.
- Ask for an itemized bill if needed.
- Call 210-358-3260 for billing support.
Financial assistance and coverage
Open financial assistance page
- Review whether income, insurance, or medical-bill burden may qualify.
- Prepare supporting documents.
- Call 210-358-3350 or email CareLink@uhtx.com.
Hospital services and programs listed for University Hospital
The official location page lists a broad mix of hospital, specialty, diagnostic, surgical, trauma, transplant, pediatric, and outpatient services on or through the Main Campus.
| Care area | Services listed | What patients should clarify |
|---|---|---|
| Emergency and trauma | 24-hour facility operations, emergency care, trauma care, trauma follow-up clinic, and Level I trauma center role. | Call 911 for life-threatening symptoms. Ask staff which entrance and registration route applies for non-life-threatening follow-up. |
| Surgery and procedures | Surgery-related services, anesthesia, operating room care, transplant-related care, and specialty procedures. | Ask about fasting, medication holds, arrival time, anesthesia bill, facility fee, consent, recovery location, and ride-home rules. |
| Transplant and specialty care | University Health Transplant Institute services are listed at University Hospital with weekday clinic hours. | Confirm clinic location, referral status, labs, imaging, insurance authorization, and post-visit instructions. |
| Pediatric specialty care | Children’s Health Liver & Kidney Center and Pediatric Blood & Cancer Center are listed in the hospital directory area. | Confirm whether the visit is in University Hospital or the Women’s & Children’s Hospital and bring guardianship and insurance documents. |
| Laboratory | Outpatient lab at Rio Tower, Level 1, plus laboratory testing connected to hospital care. | Ask whether fasting, timed collection, registration, or special specimen instructions apply. |
| Discharge pharmacy | University Health notes the discharge pharmacy moved to the Women’s & Children’s Hospital, Level G. | Ask before discharge where to pick up medications, whether prior authorization is needed, and whether your pharmacy can fill the prescription instead. |
| Patient navigation | UH Go app offers turn-by-turn navigation around University Hospital, doctor/location search, and health-information access. | Ask staff or use the app if your destination is in Rio Tower, Sky Tower, Horizon Tower, Women’s & Children’s Hospital, or another campus area. |
Department directory, tower names, and appointment routing
University Health directs patients to the Main Campus Directory for clinics and departments. Always confirm tower, floor, elevator, and check-in location before arrival.
Use the Main Campus Directory
The official hospital page points patients to the Main Campus Directory for clinics and departments. This is important because University Hospital, the Women’s & Children’s Hospital, Rio Tower, Sky Tower, Horizon Tower, and nearby clinics can have different access points.
Ask for these details
- Building or tower name
- Floor and elevator letter
- Check-in desk or registration location
- Parking garage level or entrance
- Whether a referral or authorization is needed
For planned procedures
Ask whether you should follow outpatient surgery instructions, bring medication bottles, stop eating or drinking, hold blood thinners, complete labs before arrival, or bring a responsible adult to drive home.
For children or dependents
Bring guardianship documents if needed, insurance card, photo ID, medication list, custody or consent paperwork when relevant, and any instructions from the specialty clinic.
Outpatient lab, discharge pharmacy, dining, and campus navigation
These details are often missing from basic listing pages but matter during real visits.
| Hospital resource | Official detail | Practical tip |
|---|---|---|
| Outpatient lab | University Hospital outpatient lab is located at Rio Tower, Level 1. Phone: 210-358-2790. | Bring your provider order, photo ID, insurance card, and fasting instructions. |
| Lab hours | Listed laboratory hours are Monday-Friday 6:00 a.m.-4:30 p.m., Saturday 7:00 a.m.-12:00 p.m., and Sunday closed. | Confirm holiday hours and whether your test has special timing requirements. |
| Discharge pharmacy | University Health states the discharge pharmacy moved to the Women’s & Children’s Hospital, Level G. | Ask discharge staff whether prescriptions go to the discharge pharmacy, your home pharmacy, or another specialty pharmacy. |
| Dining options | University Hospital offers café and cafeteria food options, and the official page links to current menus. | If the patient has dietary restrictions, do not bring outside food unless clinical staff says it is allowed. |
| UH Go app | University Health promotes the UH Go app for turn-by-turn navigation in University Hospital, finding doctors, locations, maps, and health information. | Download or open navigation before leaving the parking garage if you are unfamiliar with the Main Campus. |
Preparing for a hospital stay or planned visit
University Health’s hospital-stay guidance tells patients to report to the Information Desk in Sky Tower, Level 1 of the main lobby when arriving at University Hospital.
Visitor information, patient lookup, Wi-Fi, food, gifts, and family planning
Visitor policies can change by unit, infection-control need, patient condition, and hospital security requirements. Confirm before visiting high-risk or restricted units.
| Visitor task | Official detail | Practical tip |
|---|---|---|
| Locate a patient | For University Hospital, visit the Information Desk in the main entrance lobby or call 210-358-4000 from outside the hospital. | Have the patient’s full name ready and respect privacy limits if staff cannot share details. |
| Free guest Wi-Fi | Join the UniversityHealth-Guest network, open the welcome page, and accept the Terms of Service. | For connectivity issues, University Health lists the AT&T Help Desk at 877-929-7678. |
| Visitor dining | University Health links to dining options and menus for the Main Campus and other locations. | Do not bring or buy patient food unless the care team approves it because outside food can delay tests or procedures. |
| Flowers and gifts | University Health volunteers deliver mail and flowers daily, but visitors should check with a nurse first. | Provide the patient’s full name, room number, and patient phone number to the florist or vendor. |
| Hotel accommodations | University Health provides a hotel-search resource for accommodations near UT Health San Antonio and the University Health Main Campus. | Ask about medical rates, shuttle availability, and distance to the Visitor Parking Garage before booking. |
University Health MyChart portal, enrollment, safety, and support
MyChart is University Health’s patient portal. University Health says it keeps health information in one place and can support appointment requests, provider messaging, bill payment, and more.
What MyChart can help with
- View health information.
- Request an appointment.
- Message your provider.
- Pay a bill.
- View test results and medical information when released.
MyChart safety checks
University Health warns patients to check sender and web address, not share passwords or verification codes, avoid forwarding MyChart messages, and contact support when suspicious messages appear.
PDF enrollment steps
The MyChart enrollment PDF explains that users can create an account, request an activation code, use two-factor authentication, create login credentials, download the app, and choose University Health System in San Antonio as the provider.
Medical records, authorization forms, fees, fax, email, and walk-in help
University Health provides multiple medical-record request routes. Formal releases require authorization and a signature.
| Records need | Official route | What to prepare |
|---|---|---|
| Request records online | Submit the authorization request form from a personal computer or mobile device. | Patient name, date of birth, date range, records needed, delivery method, and signature authority. |
| Request by mail | University Health Attention: Release of Information, Medical Records Department/MS 26-2, 4502 Medical Drive, San Antonio, TX 78229-4496. | Printed authorization form, copy of ID if needed, records requested, and destination details. |
| Request by fax | Fax to Attn: Release of Information at 210-358-5936. | Completed authorization, readable signature, patient details, and correct recipient information. |
| Request by email | Email Medical.Records@uhtx.com with subject line “Record Request.” | Follow University Health’s authorization instructions and avoid sending incomplete or unsigned requests. |
| Check record-request status | Call 210-358-3532. | Submission date, patient name, date of birth, and delivery method. |
| Walk-in records help | University Hospital Medical Records Department, Rio Tower, 1st Floor, 210-743-5401, Monday-Friday 8:00 a.m.-5:00 p.m. | Photo ID and exact records needed. Courtesy copy rules may apply. |
| Courtesy copy | University Health lists a courtesy copy of up to 10 pages at walk-in locations. | Ask whether the records you need fit within the courtesy-copy limit. |
| Record fees | Patient paper fee listed as $0.50 per page for first 10 pages and $0.25 per page thereafter; CD fee listed as $14.85 plus shipping. | If invoiced, follow Verisma payment instructions or call 866-390-7404 for credit-card payment. |
Billing, insurance, price estimates, itemized bills, and surprise-billing protections
University Health says billing and collection can be confusing and that admitting and business staff can review payment options, answer questions, and discuss government-sponsored programs.
Billing support
Phone: 210-358-3260
Use for billing questions, payment questions, insurance issues, itemized bills, and doctor-bill routing.
Insurance billing
University Health says it bills insurance after the visit and that insurance payment may take 60 days or more. Patients may be responsible for charges not covered by insurance.
Hospital bill vs doctor bill
You may receive a separate doctor bill from providers such as anesthesiologists, cardiologists, emergency physicians, hospitalists, neonatologists, primary care doctors, pathologists, or radiologists.
Itemized bill
Ask for an itemized copy if you need charge details. University Health says an itemized bill can be sent within 10 business days when requested.
| Cost topic | What to know | Best question to ask |
|---|---|---|
| Payment at service | University Health may ask for deductible, copay, and coinsurance amounts at the time of service. | “Is today’s payment an estimate, and could additional charges be added after I leave?” |
| Price estimate | The price-estimate page says final cost can vary based on services, hospital fees, physician fees, medications, supplies, lab tests, and radiology procedures. | “Does this estimate include facility fees, physician fees, anesthesia, pathology, radiology, and follow-up care?” |
| Estimate contact | For a personalized estimate, call 210-644-6132 and select option 5. | “What CPT or procedure code should I give my insurance plan?” |
| Surprise medical bills | University Health provides information about rights and protections against surprise medical bills. | “Could any provider involved in my care bill separately or be out of network?” |
| Accepted insurance | University Health accepts a wide range of insurance plans and links to an accepted-insurance PDF. | “Is University Hospital and the specific doctor or department in network for my exact plan?” |
Financial assistance, CareLink, coverage options, and discounts
University Health says it cares for patients regardless of ability to pay and provides financial assistance and health coverage options.
Public hospital district status and why it matters
University Health states that it does business as University Health and is officially the Bexar County Hospital District, a separate governmental entity and political subdivision of the State of Texas.
Legal identity
University Health is officially the Bexar County Hospital District. That status is different from a private hospital chain and helps explain public notices, reports, board governance, and community-health responsibilities.
Board governance
University Health says it is governed by a seven-member Board of Managers appointed by the Bexar County Commissioners Court.
Teaching affiliation
University Health identifies University Hospital as part of the region’s academic health system through affiliation with UT Health San Antonio, whose physicians serve as medical staff for University Hospital and the Women’s & Children’s Hospital.
Public information use
Public-district status supports adding a safe GovernmentOrganization schema for the health district, while the facility itself is still represented as a Hospital in structured data.
Official source checklist used for this guide
This section shows which official or high-authority pages were used so the article is not a generic phone-number listing.
| Source | What it verifies | When to open it |
|---|---|---|
| University Hospital official page | Address, phone, 24-hour facility hours, Level I trauma description, outpatient lab number, discharge pharmacy note, dining, parking garage note, and hospital services. | Open before visiting, calling, or checking the hospital’s current service listings. |
| Parking at University Health | Visitor garage location, entrances, rates, EV charging, color-coded levels, bridge access, extended-stay pass, and parking support number. | Open before driving or planning a long hospital visit. |
| Planning for a hospital stay | Information Desk check-in, registration details, photo ID, insurance cards, consent, language assistance, and discharge follow-up route. | Open before an admission or planned hospital stay. |
| Hospital visitor information | Patient lookup, Information Desk, outside hospital call route, Wi-Fi, dining, patient food warning, mail, flowers, gifts, and hotel accommodations. | Open before visiting a patient or sending gifts. |
| University Health patient portal | MyChart purpose, account-protection warnings, official MyChart link, support email, support phone, appointment requests, messaging, and bill pay. | Open before logging in or responding to a MyChart-related email or text. |
| Medical records | Online, fax, email, mail, and in-person records requests; walk-in records office; authorization forms; fees; and status phone number. | Open before requesting records, sending records, or asking for a formal copy. |
| Billing and insurance | Billing phone, insurance billing, payment at service, itemized bill request, separate doctor bills, and online bill pay. | Open when checking bills, insurance, or patient responsibility. |
| Hospital price estimates | Estimator tool, cost variables, estimate limitations, facility/professional charge warning, and estimate phone number. | Open before planned procedures or shoppable services. |
| Financial assistance and coverage | CareLink phone/email, financial-assistance eligibility summary, application submission, sliding scale, and coverage options. | Open if you are uninsured, underinsured, or worried about hospital bills. |
| About University Health | Bexar County Hospital District status, governmental entity status, political subdivision status, Board of Managers appointment, mission, and academic affiliation. | Open when checking public hospital district context. |
| MyChart enrollment PDF | Activation-code steps, two-factor authentication, app setup, and provider selection in the MyChart app. | Open when setting up MyChart for the first time. |
| Patient Rights & Responsibilities PDF | Patient rights, responsibilities, record access, bill explanation, respectful care, privacy, complaint routes, and patient-relations contact. | Open when reviewing rights, responsibilities, or grievance options. |
Important medical and emergency disclaimer
This guide helps with contact, location, parking, portal, records, billing, visitor, and hospital-navigation information. It does not provide diagnosis, treatment, medical advice, or emergency triage.
University Health University Hospital FAQs
These questions focus on the address, phone number, emergency care, parking, MyChart, records, billing, financial assistance, visitors, and official hospital services.