Mott Children’s Hospital: Pediatric Care & Info

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Ann Arbor, Michigan · Pediatric Hospital Guide · Updated September 2026

Mott Children’s Hospital address, phone, pediatric ER, appointments, portal, records, billing, parking, and patient information

C.S. Mott Children’s Hospital is part of University of Michigan Health and is located at 1540 E Hospital Drive, Ann Arbor, MI 48109. Families commonly search “Mott Children’s Hospital” for pediatric emergency care, specialty appointments, patient portal access, medical records, billing help, parking, and visitor information.

This guide is built for parents and caregivers who need practical next steps before calling, driving, scheduling, requesting records, using MyUofMHealth, planning an inpatient stay, or finding the correct pediatric emergency entrance.

Hospital Operator: 734-936-4000 Appointments: 1-877-475-MOTT Pediatric ER: 734-936-4230 Official Hospital Page
Emergency warning: If a child has trouble breathing, blue lips, seizure, severe injury, poisoning, chest pain, signs of stroke, loss of consciousness, severe dehydration, uncontrolled bleeding, or any life-threatening condition, call 911 immediately or go to the nearest emergency department. Do not wait for an appointment callback.
Official name C.S. Mott Children’s Hospital

Part of University of Michigan Health in Ann Arbor.

Hospital address 1540 E Hospital Drive

Ann Arbor, MI 48109. Use this for directions and campus navigation.

Hospital operator 734-936-4000

Use for general routing, patient locator questions, and department connection.

Appointments 1-877-475-MOTT

Also written as 1-877-475-6688 for C.S. Mott Children’s Hospital scheduling.

Pediatric ER 24/7

Emergency care is available for infants, children, and teens with serious illness or injury.

Medical records 734-936-5490

Use Release of Information for child medical-record requests and authorization questions.

Quick action table for parents and caregivers

Use this first if you need the right route quickly for emergency care, appointments, records, bills, parking, or patient contact.

Need Best action Prepare before calling or visiting
Life-threatening emergency Call 911 immediately or go to the nearest emergency department. Symptoms, time started, medications, allergies, recent illness, injury details, and parent or guardian ID.
Pediatric emergency department Use Mott Children’s Hospital Pediatric Emergency Department at 1540 E Hospital Drive. Listed ER contact includes 734-936-4230. Child’s age, symptoms, medical history, primary doctor, insurance, and current medications.
Specialty appointment Call C.S. Mott Children’s Hospital appointments at 1-877-475-MOTT. Referral, diagnosis, insurance card, child’s legal name, date of birth, records, and preferred clinic location.
Patient portal Use MyUofMHealth.org for appointments, test results, messages, bills, prescription renewals, and pre-visit tasks. Portal login, proxy access details for your child, and the email or phone linked to the account.
Medical records Call Release of Information at 734-936-5490. Patient name, date of birth, date range, requested record type, recipient name/address, signature, and guardianship proof if needed.
Billing or estimate Call Patient Financial Experience at 855-855-0863 or 734-615-0863. Account number, date of service, insurance card, bill copy, EOB, and procedure or visit details.
Patient locator or room number Call the hospital operator at 734-936-4000. Patient full name and relationship. Information can only be shared when permission allows it.

C.S. Mott Children’s Hospital contact directory

Use the exact route for the issue you have. Calling the wrong department can delay appointments, records, billing help, or patient updates.

Department or service Phone or route What to use it for
Hospital Operator 734-936-4000 General routing, patient locator questions, department connection, and clinic directory help.
C.S. Mott Children’s Hospital Appointments 1-877-475-MOTT New pediatric appointments, specialty scheduling, referral routing, and finding the right clinic.
Children’s Emergency Department 734-936-4230 Pediatric emergency department contact. Call 911 first for life-threatening emergencies.
Additional ER contact listed 734-998-0037 Listed on the official Children’s Emergency Department location page as an additional contact number.
Medical Records / Release of Information 734-936-5490 Copies of child records, release authorization, records sent to another provider, school forms, and insurance documentation.
Medical Records Fax 734-936-8571 Completed authorization forms when directed by Registration or Release of Information.
Billing and Insurance 855-855-0863 or 734-615-0863 Hospital and professional fees, account questions, insurance responsibility, payment plans, and financial assistance.
Out-of-pocket estimate help 877-480-8757 Estimate support for planned services, insurance scenarios, and expected patient responsibility.
Parking 734-764-7474 Parking structure, validation, rates, accessibility, and visitor parking questions.
Guest Assistance Program 734-764-6893 Transportation, meals, lodging, and non-medical support questions during a hospital visit.

Pediatric emergency department and urgent decision help

Mott’s Pediatric Emergency Department provides 24/7 care for infants, children, and teens with serious illnesses, injuries, and urgent medical needs.

Emergency rule
For a medical emergency, call 911 immediately. Do not wait for appointment scheduling, portal replies, or call-backs.
Pediatric ER address
1540 E Hospital Drive, Ann Arbor, MI 48109.
ER contact
734-936-4230. The official location page also lists 734-998-0037.
Care age range
U-M Health pediatric emergency services describe care for patients from birth to age 20.
Trauma capability
U-M Health describes Mott as providing Level 1 Pediatric Trauma Center care for severe injuries.
Situation Best route Why it matters
Severe breathing trouble, blue lips, unconsciousness, major trauma, active seizure Call 911 immediately The child may need emergency response before arrival at the hospital.
Poisoning, severe allergic reaction, severe dehydration, uncontrolled bleeding Call 911, Poison Control, or go to the nearest ER as appropriate These can worsen quickly and should not wait for outpatient scheduling.
Broken bone, deep cut, serious injury, severe abdominal pain, high-risk fever Use pediatric emergency care A pediatric emergency team can evaluate urgent injuries and illnesses.
Mild cold symptoms, routine follow-up, school note, stable medication question Use your child’s doctor, appointment line, portal, or primary care route Non-emergency issues are usually handled outside the ER when safe.
What may happen in the ED: The emergency visit may include check-in and triage, vital signs, nurse questions, evaluation by a medical team, tests such as blood work, urine testing, X-ray, ultrasound, CT, MRI, registration, discharge instructions, or hospital admission.
Tell staff if symptoms worsen: If your child gets worse while waiting, develops a new problem, or you are worried about a change, tell the unit host, triage nurse, or care team right away.

How to make an appointment at Mott Children’s Hospital

Appointment steps differ for emergency care, specialty care, imaging, surgery, primary care, second opinions, and follow-up visits.

Decide if it is emergency care first. If symptoms are severe, sudden, or life-threatening, call 911 or use the emergency department instead of waiting for a scheduled appointment.
Call the Mott appointment line. For C.S. Mott Children’s Hospital appointments, call 1-877-475-MOTT. If you are unsure which clinic is right, ask the representative to route you by symptom, diagnosis, or referral.
Have referral and insurance details ready. Some services require a physician referral. Prepare insurance information, diagnosis, provider order, child’s legal name, date of birth, and prior test results.
Confirm the exact location. U-M Health has multiple buildings, clinics, and care centers. Confirm whether the visit is at C.S. Mott Children’s Hospital, a pediatric clinic, an outpatient center, or another U-M Health location.
Complete pre-visit tasks. Use MyUofMHealth when available for pre-visit tasks, questionnaires, appointment details, and Mobile Arrival or eCheck-In steps.
Ask what to bring. Ask whether to bring imaging CDs, outside records, medication bottles, school forms, vaccination records, custody or guardianship documents, or a specialist referral.
Useful call script: “I need a child appointment at Mott. The child’s age is __, symptoms or diagnosis are __, referring doctor is __, insurance is __, and we need help with __. Which clinic, location, and records should I prepare?”

Pediatric services, clinics, and specialty care

C.S. Mott Children’s Hospital includes many pediatric specialty clinics and support programs. The exact department depends on diagnosis, age, referral, urgency, and insurance requirements.

Care area What families may need Best next step
Emergency medicine 24/7 pediatric emergency evaluation for serious illness, injury, trauma, urgent symptoms, or worsening conditions. Call 911 for life-threatening symptoms or use the Pediatric Emergency Department for urgent pediatric emergency needs.
Congenital Heart Center Pediatric cardiology, heart surgery, fetal heart care, inherited heart conditions, and heart-related follow-up. Ask whether the child needs referral records, imaging, echo reports, surgery records, or prior cardiology notes.
Cancer, blood, and transplant care Leukemia, bone marrow transplant, coagulation disorders, infusions, and related specialty programs. Prepare outside labs, pathology, imaging, medication history, and previous treatment summaries.
Surgery and procedures Pediatric surgery consults, pre-op planning, anesthesia review, consent, and post-op care. Confirm fasting rules, arrival time, guardian presence, medications to hold, and discharge expectations.
Neurology, development, and behavior Seizures, developmental concerns, headaches, behavioral concerns, and complex pediatric neurologic conditions. Bring school reports, prior evaluations, imaging, EEG results, medication list, and symptom timeline.
Adolescent and primary care Adolescent clinic, preventive care, routine follow-up, chronic-condition support, and transition planning. Ask whether the appointment is specialty care or primary-care style care and confirm insurance/referral rules.
Rehabilitation and support services Therapy, family resources, child life, social work, palliative care, feeding support, and care coordination. Ask which program handles your child’s condition and whether evaluations can be coordinated the same day.
Large campus note: Many clinics share similar Ann Arbor Medical Campus addresses. Always confirm the floor, reception desk, parking structure, and arrival instructions in MyUofMHealth or with the clinic before traveling.

MyUofMHealth patient portal and child proxy access

The MyUofMHealth patient portal is the main online route for many appointment, record, billing, messaging, and pre-visit tasks.

Portal uses

Use MyUofMHealth.org to manage appointments, access test results, pay bills, communicate with care teams when available, request prescription renewals, and complete some pre-visit tasks.

Mobile Arrival and eCheck-In

Before an in-person appointment, families may be able to update personal information, complete questionnaires, and use Mobile Arrival to reduce check-in time.

Child record access

Parents and guardians may need proxy access to view a child’s health information. Access rules can depend on the child’s age, privacy law, and legal relationship.

Portal is not for emergencies

Do not use portal messaging for emergency symptoms. Call 911 or use emergency care when a child has severe or rapidly worsening symptoms.

Portal website
Need access?
Use the official portal request route or ask registration, the clinic, or medical records how to set up access for your child.
Bill pay
U-M Health billing pages direct patients to MyUofMHealth for online bill payment and account access.
Prescription renewals
Portal renewal requests may be available for established care. Urgent medication concerns should be routed by phone or emergency care if severe.

Medical records, child records, authorizations, and outside-provider transfers

For a child’s medical record, U-M Health requires proper authorization and may require guardian or legal representative documentation.

Record need Best route What to prepare
Child medical record copy Call Release of Information at 734-936-5490. Child’s full name, date of birth, hospital registration number if available, dates of service, requested reports, recipient, purpose, signature, and your phone number.
Records sent to another provider Use the official authorization process and ask where the records should be sent. Receiving physician or facility name, address, phone, fax, appointment date, and the exact records needed.
Legal guardian request Attach certified proof of legal guardian appointment if required. Guardianship papers, court documents, or power of attorney if applicable.
Emergency records U-M Health notes records needed for medical emergencies may be faxed directly to a physician or medical facility. Receiving emergency facility, physician name if known, fax number, and urgent reason.
Images or radiology CDs Call Radiology ahead of time if a CD is needed. Exam type, date, pickup person, receiving doctor, and whether the specialist needs images or just the report.
School, sports, disability, or insurance forms Ask the treating clinic or Release of Information which records and signatures are required. Form deadline, school or insurer instructions, diagnosis documentation, and authorized recipient.
Privacy note: Sensitive information may need specific authorization. Do not email private medical details unless U-M Health specifically instructs you to use that route.

Billing, insurance, estimates, financial assistance, and price transparency

Hospital billing can include facility fees, physician fees, professional services, imaging, lab work, anesthesia, and insurance authorization rules.

Billing questions

Call Patient Financial Experience at 855-855-0863 or 734-615-0863. U-M Health lists weekday phone support from 8:00 am to 4:00 pm.

Insurance participation

U-M Health participates with most health insurance plans, but family responsibility can vary by plan, authorization, provider, location, and service type.

Cost estimates

For planned care, call the estimates team at 877-480-8757 to ask about out-of-pocket estimate support.

MSupport financial assistance

U-M Health’s financial assistance program is called MSupport. Ask early if you need help with bills, insurance benefit questions, payment plans, or financial counseling.

Billing question Ask before planned care Why it matters
Is this service in-network? Confirm hospital, physician, anesthesia, imaging, lab, and facility participation separately. Hospital-based care can involve separate providers or professional fees.
Do we need prior authorization? Ask your insurer and the scheduling team before non-emergency imaging, procedures, surgery, or specialty care. Missing authorization can increase out-of-pocket responsibility.
Can I get an estimate? Ask for a personalized estimate based on insurance, procedure, location, and expected services. Standard charges do not always reflect your exact insurance or care plan.
Can someone else pay the bill? Ask about portal bill pay and guest-pay options. Families often need a parent, guardian, or other responsible party to handle payment.

Visitors, inpatient stay, badges, lodging, and family support

Visitor policies can change by unit, infection-control needs, respiratory illness activity, patient age, surgery status, and safety restrictions.

Parent or guardian overnight

U-M Health visitor guidance says most Mott patient care units permit one parent or guardian to room-in overnight as the “parent partner in care.” Confirm the rule with the unit.

Visitor badges

Families and visitors may need identification badges at children’s and women’s hospital security stations. Bring photo ID and follow screening instructions.

Children visiting

All visiting children must remain supervised by an adult other than the patient and healthcare team. Some units may restrict sibling visits.

Lodging help

U-M Health lodging resources can help families seeking overnight lodging during care. Ask social work, Guest Assistance, or the unit team if you need help.

Before visiting an inpatient child: Ask for the building, floor, unit, room number if shareable, visitor limit, badge location, parking structure, masking or screening rules, overnight caregiver rules, and whether siblings may visit.

How to contact or send mail to a Mott patient

Patient information can only be shared when the patient or family has given permission, so prepare the exact room and unit if sending mail.

Patient mail format
Patient’s Name, C.S. Mott Children’s Hospital, Patient’s Room Number and Unit, 1500 East Medical Center Drive, Ann Arbor, Michigan 48109.
Important mail detail
Include the patient’s exact room number and unit, and write “patient” in the lower left-hand corner to help delivery.
Room or unit question
Call the patient locator service through the hospital operator at 734-936-4000.
Privacy limit
Patient location information can only be given out if the patient or patient’s family has given permission.

Parking, valet, directions, and Google map

Mott is on the Ann Arbor Medical Campus, where parking structures, floor connectors, and clinic receptions can be confusing. Confirm parking before leaving home.

C.S. Mott Children’s Hospital
1540 E Hospital Drive
Ann Arbor, MI 48109
Hospital Operator: 734-936-4000

Use this map for route planning only. Confirm the correct parking structure, entrance, reception desk, and floor before travel, especially for surgery, imaging, specialty clinics, or emergency care.
Arrival need Official campus guidance to check Practical note
Main Mott hospital visit P4 is the Mott Children’s Hospital parking structure for patients, families, and visitors. Follow signs for Parking Structure P4 across E. Hospital Drive from the Children’s and Women’s Hospitals main entrance.
Bridge connection P4 connects to the hospital by a pedestrian bridge above the street. Use the bridge if directed; confirm floor and reception desk before leaving the garage.
Valet service Valet is listed as available for a $10 fee for patients, family, and visitors 24 hours a day, 7 days a week. Confirm current valet availability if mobility, weather, or emergency arrival is a concern.
Accessible parking Accessible parking spaces are available; current rates apply unless the vehicle displays a state-issued handicap placard with a “FREE PARKING” decal. Bring the placard and ask parking staff for the current accessible-parking rule.
Long visit or inpatient stay Parking tickets for longer than 8 hours may be stamped or validated for a discounted daily rate. Ask at Mott Welcome Center/Security Desk Level 2, Security Desk Level 2, or Security Desk Level 3 Parking Structure Connector.
Specific pediatric clinic Some clinic pages may suggest P2/P3 because of capacity or location. Use your appointment instructions first because the best garage may differ by clinic, reception, and floor.

Content gap audit: what low-value Mott pages often miss

A helpful page should do more than repeat a hospital address. Parents need routing, documents, portal steps, parking, visitor rules, and emergency decision help.

Common weak-page issue Why it hurts families What this page adds
Only lists address and main phone Families still need appointment, ER, billing, records, parking, and patient locator routes. Separate phone directory table with when to use each route.
No emergency decision guidance Parents may wait for scheduling when symptoms require 911 or pediatric emergency care. ER/911 decision table, emergency symptoms, Pediatric ER address, and ED process guidance.
No portal instructions Families need test results, messages, bills, pre-visit tasks, and child proxy access. MyUofMHealth section with portal uses, proxy access, and emergency limitations.
No medical-record details Child records need signed authorization and sometimes legal guardian documents. Medical-record checklist, Release of Information number, fax note, and authorization requirements.
No parking or entrance help The Ann Arbor Medical Campus can be confusing, especially during surgery, emergency, or specialty visits. P4 parking, valet, accessible parking, validation, map, and clinic-location warnings.
No visitor or inpatient guidance Families need to know badges, overnight caregiver rules, sibling rules, lodging, and mail format. Visitor planning, parent partner note, patient mail format, and privacy limitations.

Important safety and independent guide notice

This page helps families navigate contact information and official resources. It does not provide diagnosis, treatment, or emergency triage.

Medical disclaimer: This guide is informational only. For symptoms, diagnosis, medication, surgery instructions, discharge questions, or urgent decisions, contact University of Michigan Health, your child’s clinician, 911, or the nearest emergency department.
Independent website notice: USHospitalGuides.com is not C.S. Mott Children’s Hospital, not University of Michigan Health, not a hospital operator, and not a government agency. Use official hospital links and phone numbers for final decisions.

Mott Children’s Hospital FAQs

These answers focus on address, phone numbers, appointments, pediatric ER, records, portal, billing, parking, visitor planning, and patient contact.

1. What is the address for Mott Children’s Hospital?
C.S. Mott Children’s Hospital is located at 1540 E Hospital Drive, Ann Arbor, MI 48109. Use this address for directions and campus navigation.
2. What is the main phone number for C.S. Mott Children’s Hospital?
The University of Michigan Health hospital operator is 734-936-4000. Use this number for general routing, patient locator questions, and department connection.
3. How do I make an appointment at Mott Children’s Hospital?
Call C.S. Mott Children’s Hospital appointments at 1-877-475-MOTT, also written as 1-877-475-6688. Have referral, insurance, diagnosis, child’s date of birth, and prior records ready.
4. Is Mott Children’s Hospital emergency department open 24/7?
Yes. The Pediatric Emergency Department provides 24/7 care for infants, children, and teens with serious illnesses, injuries, and urgent medical needs. For a life-threatening emergency, call 911 immediately.
5. What is the pediatric emergency department phone number?
The official Children’s Emergency Department location page lists 734-936-4230 and 734-998-0037. For immediate life-threatening symptoms, call 911 instead of delaying care.
6. How do I access MyUofMHealth for my child?
Use MyUofMHealth.org to manage appointments, test results, bills, messages, prescription renewals, and pre-visit tasks. Parents or guardians may need child proxy access, depending on the child’s age and privacy rules.
7. How do I request my child’s medical records?
Call U-M Health Release of Information at 734-936-5490. A signed authorization is required, and legal guardians may need to attach certified guardianship documentation.
8. Who do I call for billing or insurance questions?
Call Patient Financial Experience at 855-855-0863 or 734-615-0863. Ask about insurance, bills, estimates, payment plans, and MSupport financial assistance.
9. Where should I park for Mott Children’s Hospital?
The P4 parking structure is the main Mott Children’s Hospital parking structure for patients, families, and visitors. It is across E. Hospital Drive from the Children’s and Women’s Hospitals main entrance and connects by pedestrian bridge.
10. How can someone send mail or locate a patient at Mott?
Mail should include the patient’s name, C.S. Mott Children’s Hospital, room number and unit, 1500 East Medical Center Drive, Ann Arbor, Michigan 48109. For room or unit questions, call 734-936-4000, but information can only be shared if the patient or family has given permission.