Mercy Health Fairfield Hospital: Contact & Patient Info

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Fairfield, Ohio · Hospital Patient Guide · Updated September 2026

Mercy Health Fairfield Hospital contact, ER access, visitor rules, patient services, map, records, and billing help

Mercy Health — Fairfield Hospital is a 24-hour hospital at 3000 Mack Rd., Fairfield, Ohio 45014. The main hospital phone number is 513-870-7000.

This guide is designed for patients, families, caregivers, and visitors who need practical information before calling, driving, pre-registering, visiting a patient, using MyChart, requesting medical records, checking billing contacts, or finding the correct official Mercy Health page.

Call Main: 513-870-7000 Official Hospital Page Emergency Department MyChart
Medical emergency: If you or someone nearby has chest pain, stroke symptoms, trouble breathing, severe bleeding, major injury, loss of consciousness, or another life-threatening emergency, call 911. Do not rely on an online guide for emergency triage.
Hospital address 3000 Mack Rd.

Fairfield, OH 45014. Use this address for GPS, ride share, deliveries, records, and appointment paperwork.

Main phone 513-870-7000

Use for the hospital operator, patient information, Emergency Department, lost and found, and general routing.

Hospital status Open 24 hours

The main hospital and Emergency Department list 24-hour operation. Department hours can differ.

Visiting hours 8:00 AM – 8:00 PM

Listed Monday through Sunday. Unit rules, isolation status, and clinical needs may limit visits.

Admitting help 513-870-7056

Useful for admission questions, procedure check-in questions, insurance cards, and photo ID requirements.

Patient cost help 513-981-6445

Mercy Health also lists 877-956-3729, phone menu option 2, for patient financial services.

Start here: choose the right route before calling or visiting

Use this decision table to avoid calling the wrong department, arriving without the right documents, or missing the fastest official route.

Your need Best action What to prepare
Life-threatening emergency Call 911 or go to the Emergency Department at 3000 Mack Rd. Medication list, allergies, ID, insurance card, symptom start time, and emergency contact.
Find a patient or room number Call the hospital operator at 513-870-7000. Patient full name. The operator may be limited if the patient opted out of public directory information.
Scheduled procedure or admission Complete pre-registration more than three days before service when requested. Photo ID, insurance cards, physician orders, medication list, and arrival instructions.
Admitting question Call 513-870-7056. Service date, physician name, insurance details, and any pre-registration confirmation.
Medical records Use MyChart, Mercy Health eRequest, or submit an authorization with photo ID. Dates of service, records requested, destination, photo ID, and signed authorization if needed.
Billing or price estimate Use Mercy Health pricing tools or call patient financial services. Procedure name, CPT code if available, insurance plan, deductible status, and service location.
Visit a patient Check visitor hours and unit restrictions before going. Photo ID if requested, patient room details, mask if symptomatic, and unit-specific visitor rules.

Mercy Health Fairfield Hospital contact information and hours

Use the official contact details below for patient information, admissions, emergency access, pharmacy, billing, records, and visitor planning.

Contact item Current detail Use it for
Hospital name Mercy Health — Fairfield Hospital Appointments, records, billing, patient room information, and insurance documents.
Address 3000 Mack Rd., Fairfield, OH 45014 Driving directions, Emergency Department arrival, mail, flowers, and ride share.
Main phone 513-870-7000 Hospital operator, patient information, ER routing, Security/Lost and Found, and general questions.
Admitting 513-870-7056 Questions about hospital admission, procedure check-in, insurance cards, photo ID, and the Admitting Department.
Harness Health Pharmacy 513-682-1877 Hospital pharmacy department questions. Listed hours are Monday–Friday, 8:00 AM–4:30 PM.
Acute Rehabilitation Unit 513-682-1953 Questions about Fairfield Hospital’s acute rehab department and related care coordination.
Gift Shop 513-870-7077 Gift, flower, and patient delivery questions.
MyChart support 1-844-552-4278 MyChart activation, login code, and account access questions.
Medical records ROI 844-397-1513 Cincinnati-region records questions. Fairfield records fax is 513-599-4491.
Patient financial services 513-981-6445 or 877-956-3729 Cost estimates, chargemaster questions, and pricing help. Use phone menu option 2 when directed.
Area Listed hours Planning note
Main hospital Open 24 hours Emergency and hospital operations are 24-hour, but individual departments may have separate hours.
Emergency Department Open 24 hours Use for emergency symptoms. Call 911 for life-threatening emergencies.
Visiting hours Monday–Sunday, 8:00 AM–8:00 PM Unit restrictions, isolation status, and clinical judgment can change who may visit.
Cafeteria Mon–Fri 7:00 AM–7:00 PM; Sat–Sun 7:00 AM–2:30 PM Located on Level 1 and open weekends and holidays according to visitor information.
Coffee Shop Mon–Fri 7:00 AM–2:00 PM; Sat–Sun closed Located just off the Main Lobby across from the Gift Shop.
Harness Health Pharmacy Mon–Fri 8:00 AM–4:30 PM; Sat–Sun closed Call 513-682-1877 for pharmacy department questions.
Gift Shop Sun 11:00 AM–4:00 PM; Mon 9:00 AM–5:00 PM; Tue–Thu 9:00 AM–8:00 PM; Fri 9:00 AM–5:00 PM; Sat 11:00 AM–4:00 PM Call 513-870-7077 before placing a phone order or sending patient gifts.

Google map, directions, entrances, and arrival planning

Use the embedded map for directions to Mercy Health — Fairfield Hospital at 3000 Mack Rd. For emergencies, follow 911 or Emergency Department directions first.

Mercy Health — Fairfield Hospital
3000 Mack Rd.
Fairfield, OH 45014
Main: 513-870-7000

Use this map for route planning only. For chest pain, stroke symptoms, severe injury, trouble breathing, or another emergency, call 911 or follow emergency signage after arrival.

Scheduled admission

Patient information says the Admitting Department is located on the left-hand side of the main lobby. Bring photo ID and insurance cards.

Emergency visit

Go to the Emergency Department entrance for emergency care. If the patient is unstable, call 911 rather than driving yourself.

Visitor arrival

Call 513-870-7000 for patient room information before visiting. The operator may be limited if the patient opted out of directory information.

Campus safety

Mercy Health Fairfield Hospital lists a tobacco-free campus policy, including parking areas. Security can be contacted through the operator.

Emergency Department: when to go and what to bring

Mercy Health — Fairfield Hospital Emergency Department is listed as open 24 hours. For immediate life-threatening symptoms, call 911.

Situation Recommended action Bring if available
Chest pain, stroke signs, severe breathing trouble, major trauma, severe bleeding, loss of consciousness Call 911 immediately. Medication list, allergies, emergency contact, and ID if quickly available.
Emergency Department arrival by private vehicle Follow Emergency Department signage and tell staff immediately if symptoms are severe. Photo ID, insurance card, medication list, symptoms timeline, and recent discharge papers.
Respiratory symptoms Use masking guidance when provided by staff in the ED. List of fever, cough, exposure history, home tests, and current medications.
Visitor with ED patient Visitor information says one visitor may accompany the patient in the Rapid Assessment Zone, with exceptions at ED charge nurse discretion. Phone charger, patient medication list, and contact details for family updates.
ER planning note: Emergency departments triage based on medical need. Patients with life-threatening symptoms may be treated before stable patients who arrived earlier.

Admitting, procedure check-in, and pre-registration

For scheduled services, the patient information page gives practical pre-arrival instructions that can prevent delays on the day of care.

Complete pre-registration when directed. Mercy Health asks patients to complete pre-registration more than three days before service when possible.
Bring verification documents. Bring insurance cards and photo ID on the day of the procedure or admission.
Use the Admitting Department for scheduled admission. Patient information says Admitting is on the left-hand side of the main lobby. Call 513-870-7056 with admitting questions.
Carry a current medication list. Include prescription drugs, over-the-counter medicines, supplements, allergies, pharmacy name, and recent medication changes.
Ask about special instructions. Before a surgery, test, or procedure, confirm fasting rules, arrival time, driver requirements, visitor limits, and whether lab work is needed.
Useful call script: “I have a scheduled service at Mercy Health Fairfield Hospital on __. Have you received my order and pre-registration? What entrance should I use, and what documents should I bring?”

Care areas and departments listed for Fairfield Hospital

The official hospital page lists a range of care and treatment areas plus Fairfield-specific departments. Call the hospital or your physician to confirm the right service location before arrival.

Care or department What it helps with Patient planning note
Emergency Department Emergency evaluation and treatment, listed 24 hours daily. Call 911 for life-threatening emergencies; use ED signage if arriving by private vehicle.
Heart and Vascular Care Cardiology, vascular services, cath lab-related care, and heart-focused services. For possible heart attack symptoms, call 911 rather than waiting for an office appointment.
Orthopedics & Sports Medicine Bone, joint, injury, replacement, and rehabilitation planning. Ask whether your visit is at the hospital, a medical office, imaging site, or rehab department.
Stroke Care Stroke recognition, emergency care, and certified stroke-related hospital services. Face drooping, arm weakness, speech trouble, or sudden neurologic change is a 911 emergency.
Bariatrics Medical Weight Loss Weight-loss care and related hospital or physician services. Ask about referral needs, program steps, insurance authorization, and pre-op requirements.
Breast Health Breast imaging, screening, diagnostic follow-up, and related services. Bring prior mammogram images or reports if your care started outside Mercy Health.
Sleep Medicine Sleep-related evaluation and testing pathways. Ask whether a referral, prior authorization, or home-study option applies.
Ear, Nose & Throat ENT-related specialty evaluation and procedures. Confirm whether the visit is in a physician office, outpatient department, or hospital procedure area.
Rehabilitation and Physical Therapy Inpatient rehab, acute rehab, outpatient therapy, cardiac rehab, and mobility recovery. Ask whether therapy is located in the hospital, medical office building, or another Mercy Health location.
Harness Health Pharmacy Pharmacy department questions at Fairfield Hospital. Call 513-682-1877; listed hours are Monday through Friday, 8:00 AM–4:30 PM.

Visitor rules, patient room information, and ED visitor guidance

Visitor rules protect patients, staff, and families. Check current instructions before visiting because restrictions can change based on unit, infection-control status, and clinical needs.

Visitor situation Official guidance summarized What to do
General inpatient visit Two visitors per inpatient at any given time. Family and friends may rotate. Confirm room number and unit rules before arriving.
Isolation patient Patients in isolation may have one visitor at any given time. Follow staff PPE and hand-hygiene instructions.
Airborne isolation Patients in airborne isolation may not have visitors. Call the unit or operator before traveling to the hospital.
Visitor age Visitors must be 16 years of age or older. Arrange childcare before visiting if needed.
Outpatient visit Outpatients may have up to two people accompany them, including diagnostic testing or treatment areas. Ask whether space, sedation, or procedure rules limit companions.
Surgical services Surgical Services may have up to two visitors. Confirm check-in time, waiting area, and discharge driver requirements.
Emergency Department One visitor may accompany the patient in the Rapid Assessment Zone; unique situations may allow more at ED charge nurse discretion. Keep one primary contact available for updates.
Respiratory symptoms Medical masks are provided for patient or visitor respiratory symptoms in the ED. Tell staff about symptoms immediately and follow masking guidance.
Patient information line: Patient information, patient room numbers, and telephone numbers can be found by calling 513-870-7000. Operators may be limited if the patient legally opts out of public directory information.

Food, gift shop, mail, flowers, vending, ATM, and campus rules

These practical details help visitors plan a longer stay, send items to a patient, or avoid items that cannot be delivered to certain units.

Cafeteria

The cafeteria is located on Level 1 and is listed as open seven days a week, including weekends and holidays. Weekday hours are 7:00 AM–7:00 PM; weekend hours are 7:00 AM–2:30 PM.

Coffee Shop

The Coffee Shop is located just off the Main Lobby across from the Gift Shop. Listed hours are Monday through Friday, 7:00 AM–2:00 PM, with no weekend hours.

Gift Shop

Call 513-870-7077 for gift shop questions. Hours vary by day, with later hours Tuesday through Thursday.

Mail and flowers

Send items to Mercy Health — Fairfield Hospital, 3000 Mack Road, Fairfield, Ohio 45014, with patient name and floor or room number when possible.

ICU and CVU restriction

The visitor page says patients in the intensive care unit or cardiovascular unit are not able to receive plants or flowers for safety reasons.

Vending and ATM

Vending machines are listed on Level 1 near the cafeteria, near the Emergency Department waiting area, in the CVU waiting room, and in the Ambulatory Surgery Center. An ATM is in the Main Lobby next to the Gift Shop.

Tobacco-free campus: The hospital’s visitor information states that smoking and tobacco products are prohibited on hospital property, including parking areas.

MyChart access, test results, appointments, and non-emergency messaging

Mercy Health MyChart can help current patients access health information, appointment options, results, and messages. It should not be used for emergencies.

Login and activation
Use the official MyChart page. Activation codes may appear on an After Visit Summary or billing statement. For login-code questions, call 1-844-552-4278.
Appointments
Mercy Health says current patients can use MyChart to schedule or request an appointment with Mercy Health providers for whom they are a current patient.
Results and records
MyChart may show test results, visit summaries, medication lists, allergies, and other health information after it is reviewed and updated in the electronic medical record.
Emergency limit
For urgent or emergency symptoms, call 911 or your doctor’s office. Do not wait for a MyChart message response.

How to request medical records from Mercy Health Fairfield Hospital

Use MyChart first for records already available online. For formal releases, Mercy Health provides online and paper request options for Cincinnati locations including Fairfield.

Record route How it works Important details
MyChart Log in to view available health information such as visit summaries, results, medications, and other patient data. Use the MyChart help desk at 1-844-552-4278 for login or code problems.
Online eRequest Use the Mercy Health medical records page and request records through the secure release-of-information partner route. Useful if MyChart does not include the complete record you need.
Paper authorization Submit a completed authorization for release of protected health information with a copy of photo ID. Mail route listed: Mercy Health ROI, 947 S. Wheeling St., Oregon, OH 43616.
Cincinnati ROI contact Email MercyROI@datavant.com or call 844-397-1513. Fairfield Hospital records fax is listed as 513-599-4491.
Processing time Mercy Health says to allow 30 business days for processing. Incomplete or inaccurate authorization forms can delay the request.
Fees If a fee is required, Mercy Health says you will be notified before the record is sent. Ask whether your request is for continuing care, personal use, legal use, or insurance use.
Records request checklist: Include full legal name, date of birth, dates of service, facility name, records requested, delivery method, receiving provider or address, signature, date, and a copy of photo ID when required.

Billing, price estimates, chargemaster, and itemized bills

Hospital charges are not the same as your out-of-pocket cost. Your responsibility can depend on insurance contracts, deductible, copay, coinsurance, financial assistance, and whether the service is inpatient or outpatient.

Price estimate help

For cost questions, Mercy Health lists patient financial services at 513-981-6445 or 877-956-3729, phone menu option 2.

Hospital billing customer service

Mercy Health lists hospital-related customer service and billing questions at 855-732-0138.

Doctor billing

Doctor or professional billing may be separate from the hospital bill. Mercy Health lists doctor’s billing assistance at 888-696-3541.

Itemized bill

If a charge is unclear, request an itemized bill and compare it with your explanation of benefits from your insurance company.

Billing topic What to ask Why it matters
Before scheduled service “Can you estimate my out-of-pocket cost using my insurance information?” The chargemaster is not usually a personal cost estimate.
Emergency visit “Will I receive separate bills for hospital, physician, radiology, anesthesia, or lab services?” Hospital and professional charges may arrive separately.
Insurance denial “Can I get itemized charges, diagnosis codes, and medical records needed for an appeal?” Appeals often require documentation from both provider and insurer.
Financial hardship “Do I qualify for Mercy Health financial assistance or a payment plan?” Uninsured or underinsured patients may have options based on policy and eligibility.

Accepted insurance, financial assistance, and charity care planning

Mercy Health says Fairfield Hospital accepts a variety of insurance plans, but coverage information is subject to change and patients should verify directly with their insurer before appointments.

Insurance verification
Call your insurance company before planned services. Confirm facility coverage, physician coverage, prior authorization, deductible, copay, coinsurance, and whether the specific service is covered at Fairfield Hospital.
Accepted insurance page
Use the official accepted insurance page as a starting point, but do not rely on it as final proof of your personal coverage.
Financial assistance
Mercy Health publishes financial assistance information for Ohio and Cincinnati hospital locations, including Fairfield Hospital. Ask before a bill becomes overdue.
Payment plan
Ask billing customer service whether payment-plan options are available for your balance and whether financial assistance screening should happen first.
Coverage warning: A hospital may be in network while a specific physician group, anesthesiology group, emergency physician, radiologist, lab, or service may have different billing. Confirm directly with your insurer when possible.

What basic map listings and ranking pages usually miss

Search results often show address, ratings, and phone number, but they do not fully answer patient and visitor intent. This guide adds practical steps that help people act correctly.

Common listing detail Why it is not enough What this guide adds
Address and phone It does not explain admitting, room information, records, pre-registration, or billing contacts. Admitting phone, operator use, patient information limits, records route, and price-help numbers.
Open 24 hours It can make users assume every department is open 24 hours. Separate hospital, ER, visitor, cafeteria, coffee shop, pharmacy, and gift shop hours.
Emergency Department label It does not explain what to bring, when to call 911, or how ED visitor rules work. ER preparation table, life-threatening symptom warning, respiratory mask note, and Rapid Assessment Zone visitor guidance.
Services list It may not tell patients whether care is hospital-based, office-based, outpatient, or rehab-based. Service table with planning notes for heart care, stroke, rehab, breast health, sleep medicine, ENT, and pharmacy.
Ratings and reviews Reviews do not replace official visitor rules, privacy limits, medical records process, or financial assistance policy. Visitor restrictions, directory opt-out note, ROI contacts, 30-business-day record processing, and financial-help planning.

Official source checklist for this guide

Use these official Mercy Health pages to verify live details before visiting, pre-registering, requesting records, or making billing decisions.

Official page What it helps verify When to open it
Fairfield Hospital page Address, main phone, 24-hour status, visitor hours, cafeteria hours, coffee shop hours, care areas, departments, awards, and helpful links. Open before calling, visiting, checking departments, or verifying hospital location.
Emergency Department page Emergency Department location, phone number, and 24-hour daily hours. Open before an ER visit if the patient is stable enough to check details. Call 911 for life-threatening symptoms.
Patient information page Admitting Department location, admitting phone, pre-registration timing, ID and insurance card requirements, Security, Lost and Found, and pricing contact numbers. Open before a scheduled admission, procedure, or cost-estimate request.
Visitor information page Visitor guidelines, ED visitor rules, patient information phone, gift shop phone and hours, mail and flower guidance, dining, vending, ATM, and tobacco-free policy. Open before visiting or sending flowers, gifts, packages, or mail.
Accepted insurance plans Insurance plan list and the warning to confirm coverage with the insurance provider. Open before scheduled services, then call the insurer to verify your exact coverage.
MyChart information MyChart access, appointment scheduling or requests for current patients, and help-desk guidance. Open for portal access, results, appointment requests, and account support.
Medical records requests MyChart, online eRequest, authorization forms, MercyROI@datavant.com, Cincinnati ROI phone, Fairfield fax, mailing address, processing time, and fee notice. Open when requesting records, sending records to another provider, or correcting record delays.
Estimate your cost Mercy Health cost-estimation resources and hospital pricing context. Open before a planned hospital service when you need an estimate.
Billing and payment FAQs Billing questions, payment plans, itemized bill requests, refunds, and billing support topics. Open when a bill, statement, refund, or itemized charge needs clarification.
Financial assistance Mercy Health financial assistance resources for eligible patients and locations including Cincinnati hospitals. Open before ignoring or delaying a hospital bill due to financial hardship.
Independent guide notice: USHospitalGuides.com is not Mercy Health, not Mercy Health — Fairfield Hospital, not a hospital, not a government agency, and not an emergency service. Use official Mercy Health pages, your physician, your insurer, and emergency services for final decisions.

Important health and safety notice

This page helps with hospital navigation, contact details, records, visitor rules, billing contacts, and official links. It does not provide medical diagnosis, treatment advice, or emergency triage.

For emergencies, call 911. Chest pain, stroke symptoms, severe breathing trouble, major injury, severe bleeding, loss of consciousness, poisoning, or rapidly worsening symptoms require immediate medical help.

Mercy Health Fairfield Hospital FAQs

These questions focus on address, phone number, ER access, visitor hours, patient information, pre-registration, MyChart, medical records, billing, insurance, and amenities.

1. What is the address for Mercy Health Fairfield Hospital?
Mercy Health — Fairfield Hospital is located at 3000 Mack Rd., Fairfield, OH 45014. Use this address for GPS directions, Emergency Department arrival, mail, flowers, and scheduled hospital services.
2. What is the main phone number for Mercy Health Fairfield Hospital?
The main hospital phone number is 513-870-7000. Use it for the hospital operator, patient information, Emergency Department routing, Security or Lost and Found, and general questions.
3. Is Mercy Health Fairfield Hospital open 24 hours?
Yes. The main hospital and Emergency Department are listed as open 24 hours. Visitor hours, cafeteria hours, coffee shop hours, pharmacy hours, and other department hours may be different.
4. What are the visitor hours at Mercy Health Fairfield Hospital?
The listed visitor hours are Monday through Sunday, 8:00 AM to 8:00 PM. Visitor access may be limited by unit rules, isolation status, airborne isolation restrictions, procedures, or clinical judgment.
5. How do I find a patient room number?
Call 513-870-7000 for patient information, room numbers, and telephone numbers. Operators may be limited if the patient legally opted out of having directory information made public.
6. Where is Admitting at Mercy Health Fairfield Hospital?
The patient information page says the Admitting Department is located on the left-hand side of the main lobby. For admitting questions, call 513-870-7056.
7. When should I complete pre-registration?
Mercy Health asks patients to complete pre-registration more than three days before service when possible. On the day of the procedure, bring insurance cards and photo ID for verification.
8. How do I request medical records from Mercy Health Fairfield Hospital?
Check MyChart first, use the online eRequest option, or submit a completed authorization form with photo ID. For Cincinnati-region records questions, use MercyROI@datavant.com or call 844-397-1513. The Fairfield records fax is 513-599-4491.
9. Who can I call for billing or cost estimate questions?
For cost questions, Mercy Health lists patient financial services at 513-981-6445 or 877-956-3729, phone menu option 2. For hospital-related billing customer service, Mercy Health lists 855-732-0138.
10. Can I send flowers or gifts to a patient?
Yes, but include the patient’s name and floor or room number when possible. Send items to Mercy Health — Fairfield Hospital, 3000 Mack Road, Fairfield, Ohio 45014. The Gift Shop phone number is 513-870-7077. Plants and flowers are not allowed for ICU or CVU patients.