Dignity Health Northridge Hospital phone, address, ER, visitor, portal, records, billing, and map help
Dignity Health Northridge Hospital Medical Center is officially listed by CommonSpirit Health at 18300 Roscoe Blvd, Northridge, CA 91325. The main hospital phone number is 818-885-8500.
This guide brings the practical patient and visitor details together: emergency room access, campus map, key phone routes, preregistration, visitor rules, My Portal by Dignity Health, medical records, billing, financial assistance, specialty services, and what to prepare before arriving.
Northridge, CA 91325. Use this for driving directions, emergency department routing, and general campus navigation.
Use for the hospital operator, department routing, general questions, and ER page contact.
The official ER page lists 24-hour emergency care for adults and children.
Call 818-885-8500 and ask for extension 22980 for Northridge Hospital medical-record questions.
Use for hospital billing questions. Always match the phone route to the name on your statement.
California HCAI lists the facility as an open General Acute Care Hospital with 394 licensed beds.
Start here: which phone number, page, or entrance should you use?
Most thin hospital listings only show a phone number and address. This table gives the practical next step based on what the patient, caregiver, visitor, driver, or family member is trying to do.
| Your need | Best route | What to prepare |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the nearest emergency department. Northridge Hospital’s ER is listed as open 24/7. | Photo ID, insurance card if available, medication list, allergies, and one support person who can describe symptoms. |
| Main hospital questions | Call 818-885-8500 and ask for the correct department. | Patient name, date of birth, department, doctor name, and reason for the call. |
| Before a scheduled visit | Call preregistration at 818-885-3546 if you were told to preregister. | Insurance card, photo ID, procedure date, ordering doctor, and current contact information. |
| Medical records | Call 818-885-8500, ext. 22980, or use the official medical-record request route. | Patient Access Request Form or Authorization to Disclose Form, photo ID, recipient details, and date range needed. |
| Billing help | Call hospital billing at 888-488-7667 or use CommonSpirit online bill pay. | Account number, statement date, insurance information, and questions about hospital vs physician charges. |
| Financial assistance | Call Northridge financial-assistance questions at 818-885-5368. | Household size, income documents, expense information, insurance status, and hospital account information. |
| Patient portal help | Use My Portal by Dignity Health or call portal support at 844-274-8497. | Portal email, patient date of birth, invitation email if available, and facility name. |
Dignity Health Northridge Hospital contact numbers and department routes
Use the most specific phone route available. Billing, medical records, preregistration, and portal support are not always handled by the main operator.
| Department or need | Phone / route | Use it for |
|---|---|---|
| Main hospital / operator | 818-885-8500 | General hospital routing, department transfer, ER page contact, and inpatient-location questions. |
| Emergency room | 818-885-8500 | Call 911 for life-threatening emergencies. Use this number only for hospital ER contact and non-911 routing questions. |
| Preregistration / admitting questions | 818-885-3546 | Questions before a scheduled procedure, registration update, or planned admission. |
| Medical records / HIM | 818-885-8500, ext. 22980 | Record copies, authorization forms, release-to-provider requests, and HIM status questions. |
| Medical-record fax | 818-775-0953 | Fax completed Northridge medical-record request or authorization forms when accepted by HIM. |
| Hospital billing | 888-488-7667 | Hospital bill questions, payment routes, statement confusion, and billing-account issues. |
| Financial counseling | 818-885-5368 | Financial-assistance questions, application support, and policy/form questions for Northridge Hospital. |
| Patient portal support | 844-274-8497 | Help with My Portal invitations, login issues, pending or expired portal invitation emails, and technical support. |
| Find-a-Doctor route | 818-908-8677 | Finding doctors associated with Northridge Hospital or Dignity Health resources. |
Google map, campus address, and arrival planning
Use the map for route planning, but follow posted hospital signs for emergency, main lobby, maternity, outpatient, surgery, imaging, and parking directions after you arrive.
Dignity Health Northridge Hospital Medical Center
18300 Roscoe Blvd
Northridge, CA 91325
Main: 818-885-8500
Emergency arrival
For emergency symptoms, call 911 or follow emergency department signage. Bring a photo ID, insurance card if available, medication list, allergies, and a person who can help answer questions.
Scheduled care arrival
Confirm preregistration, arrival time, fasting instructions, check-in location, photo ID, insurance card, referral, authorization, and copay before the appointment date.
Visitor arrival
Know the patient’s full legal name and room number if available. Wash hands often, do not visit while sick, and keep visits short enough to support rest and healing.
Campus map PDF
The official campus map can help locate key areas before arrival. It is especially useful for visitors, outpatient services, and people unfamiliar with the Roscoe Boulevard campus.
Emergency room: when to use ER care and what to bring
The official ER page lists emergency care 24 hours a day, seven days a week, including holidays. ER patients are assessed so life-threatening cases can be prioritized.
| Emergency concern listed by hospital | Why it matters | Practical action |
|---|---|---|
| Chest pain or heart attack symptoms | Can represent a life-threatening cardiac emergency. | Call 911 or go to the nearest ER immediately. |
| Stroke symptoms | Sudden weakness, speech changes, facial droop, vision loss, or confusion can be time-sensitive. | Call 911 and note the time symptoms started. |
| Broken or dislocated bones | May require imaging, pain control, reduction, splinting, or surgery evaluation. | Avoid moving the injured area more than necessary. |
| High fever or fever with rash | Can indicate serious infection or another urgent condition. | Bring temperature history and medication taken. |
| Head or eye injury | May require urgent imaging, specialty evaluation, or neurological monitoring. | Do not drive yourself if dizzy, confused, or vision is affected. |
| Major wounds or bleeding that will not stop | Can require emergency bleeding control, wound repair, antibiotics, or surgery. | Apply firm pressure and seek emergency care. |
| Mental-health crisis or suicidal thoughts | Immediate safety support may be needed. | Call 911, call or text 988, or go to the nearest ER if there is immediate danger. |
Hospital services, specialty centers, and what patients should verify
Northridge Hospital Medical Center has hospital-based services plus related specialty locations on or near the campus. Always confirm the exact department, entrance, appointment time, and insurance requirements before traveling.
| Service area | Officially listed context | What to verify before arriving |
|---|---|---|
| Emergency medicine | 24/7 emergency care and diagnostic imaging for critical injuries and illnesses affecting adults and children. | Use 911 for life-threatening symptoms; otherwise confirm ER route and bring ID, medication list, and insurance card if available. |
| Trauma services | Official community-benefit materials list adult and pediatric trauma centers among major service lines. | For trauma, call 911. EMS routing and trauma activation are not decided by this guide. |
| Stroke care | The ER page references stroke-care certification, and community materials list a stroke center. | For stroke signs, call 911 and record the time symptoms started. |
| Heart and cardiovascular care | The hospital lists heart care/cardiology and community materials list a cardiovascular center and STEMI receiving center. | Ask whether your visit is hospital-based, outpatient clinic-based, imaging-based, or physician-office based. |
| Family Birth Center | The hospital lists a Family Birth Center and maternity-related services. | Confirm labor-and-delivery entrance, visitor rules, preregistration, insurance authorization, and newborn paperwork. |
| Pediatrics and NICU | Community materials list Neonatal ICU/Pediatrics, and the main listing includes a Pediatric Center. | Ask about PICU/NICU visitor age rules, sibling rules, and pediatric department phone route. |
| Cancer care | Leavey Cancer Center is listed as a cancer center associated with the hospital. | Confirm clinic location, oncology appointment requirements, infusion timing, imaging needs, and insurance authorization. |
| Rehabilitation therapy | Rehabilitation Therapy – Northridge Hospital Medical Center is listed with weekday daytime hours. | Ask about referral requirements, prescription, therapy type, parking, cancellation rules, and therapy schedule. |
| Imaging and diagnostics | Diagnostic imaging services are listed on the hospital and ER pages. | Ask about appointment time, fasting, contrast instructions, prior authorization, order status, and report delivery. |
| General surgery | The official page mentions surgical treatment for conditions including gallbladder problems, hernias, appendicitis, reflux, and tumors. | Ask about preregistration, fasting, medication holds, arrival time, discharge driver, and estimate route. |
Visitor information, room visits, and unit-specific rules
Visitor rules protect patients, staff, and other visitors. The hospital’s general visitor FAQ states that most patients may have two visitors in the room at a time between 8 a.m. and 8 p.m., with a family member or care partner allowed to stay overnight.
| Visitor topic | Current guidance to plan around | Practical note |
|---|---|---|
| General visiting window | Most patients may have two visitors in the room at a time between 8 a.m. and 8 p.m. | Call the unit if the patient is in isolation, ICU, surgery, labor and delivery, pediatrics, or NICU. |
| Overnight support | A family member or care partner may stay overnight when allowed by the patient’s care situation. | Ask the nurse about sleep-chair availability, unit quiet hours, and patient rest needs. |
| OB and pediatrics | No visitors under age 18 except healthy, supervised siblings during postpartum stay as allowed. | Confirm with the unit before bringing siblings or young visitors. |
| Pediatrics | No visitors under age 18, but siblings are welcomed during regular visiting hours. | Policies can vary by patient condition, infection status, and unit capacity. |
| PICU | Sibling visits may be allowed at physician or nurse discretion. | Call before arrival so the care team can confirm what is safe that day. |
| NICU | No visitors under 16 permitted. | Confirm parent band, identification, and any infection-prevention rules before arrival. |
| Presurgery | Families of patients may visit early on the day of surgery. | Ask where family should wait and how updates will be communicated. |
Appointments, preregistration, surgery day, imaging, and outpatient visits
Dignity Health Northridge Hospital includes hospital services and related outpatient/specialty locations. A scheduled hospital service may have different instructions from a physician office appointment.
My Portal by Dignity Health: login, support, and what it can show
The CommonSpirit patient portal page says patient portals can provide secure 24/7 access to health information such as test results, appointments, visit summaries, and more. Access and sign-up requirements can vary by location and facility.
Patient portal page
Open CommonSpirit patient portal information
- Set your location if the page asks for it.
- Choose the portal route connected to Dignity Health Southern California or your visit location.
- Use the same email address connected to your hospital visit if you received an invitation.
Portal support
Call portal support: 844-274-8497
- Call if your invitation email expired or never arrived.
- Have your facility name and patient details ready.
- Do not use portal messaging for emergencies.
Portal may help with
- Visit summaries
- Test results
- Medication history
- Upcoming appointments
- Preventive care reminders
- Some medical-record information
Portal may not replace HIM
For complete legal medical records, records sent to another provider, imaging copies, billing records, or records not visible online, use the official medical-record request process.
Medical records, HIM address, fax number, and request steps
Northridge Hospital medical records are handled through Health Information Management. The process differs depending on whether you want records for yourself or want records sent to another person or organization.
| Record task | Official route | What to prepare |
|---|---|---|
| Get records for yourself | Download and complete the Patient Access Request Form. | Photo ID, patient name, date of birth, date range, requested records, and delivery method. |
| Send records to another person or organization | Download and complete the Authorization to Disclose Form. | Recipient name, address, phone, fax, email, records requested, purpose, signature, and date. |
| Mail or bring forms | Northridge Hospital Medical Center, Health Information Management Department, 18300 Roscoe Boulevard, Northridge, CA 91328. | Completed form, ID copy if required, and clear recipient instructions. |
| Fax completed forms | Fax: 818-775-0953. | Confirm the fax was received if the records are needed for an appointment, claim, or legal deadline. |
| Ask HIM questions | Call 818-885-8500, ext. 22980. | Patient identity details, date of service, form type, and who should receive the records. |
| Access partial records online | Use the patient portal when available. | Portal login, visit date, and understanding that not every legal record may appear online. |
Billing, online bill pay, insurance, financial assistance, and price estimates
Hospital bills can include facility, physician, imaging, lab, anesthesia, emergency, and specialty-provider charges. Use official billing routes rather than only the main switchboard.
Hospital billing
Northridge Hospital Medical Center billing is listed under Dignity Health Southern California billing at 888-488-7667. Have your statement, account number, insurance details, and date of service ready.
Online bill pay
CommonSpirit offers online, phone, mail, and in-person payment routes. Always confirm whether your statement is for the hospital, a doctor office, imaging, or another provider.
Financial assistance
CommonSpirit’s financial-assistance program may help eligible uninsured or underinsured patients. For Northridge-specific questions, call 818-885-5368.
Insurance verification
CommonSpirit says coverage details can vary by location. Before planned care, verify benefits, network status, authorization, deductible, coinsurance, and out-of-pocket cost with your insurance plan.
| Billing question | Ask this before or after care | Why it matters |
|---|---|---|
| Is this a hospital bill or physician bill? | “Which provider is billing me, and is there a separate doctor bill?” | Hospital facility charges and professional charges may arrive separately. |
| Do I need prior authorization? | “Has insurance approved this admission, procedure, imaging, or therapy?” | Some plans require authorization before scheduled care. |
| Can I estimate costs? | “Is there a cost estimator or patient estimate for this planned service?” | Cost estimates help with deductible and coinsurance planning. |
| Can I apply for help? | “Can I receive the financial-assistance policy, plain-language summary, and application?” | Eligible patients may qualify for charity or discounted care depending on policy and documents. |
| What if assistance was denied? | “What is the appeal route, and can I contact California’s Hospital Bill Complaint Program?” | California has a hospital bill complaint route for disputed financial-assistance decisions. |
Quality, government profile, community benefit, and identity checks
This section helps users confirm that they are viewing the correct hospital, not a similar outpatient center, urgent care, or physician office in Northridge.
| Identity or quality detail | Verified context | How patients should use it |
|---|---|---|
| Official name | Dignity Health – Northridge Hospital Medical Center. | Use this name for billing, records, insurance, directions, and provider searches. |
| HCAI ID | 106190568. | Helpful for California hospital-profile, billing-policy, and community-benefit cross-checks. |
| Facility type | California HCAI lists the hospital as a General Acute Care Hospital. | Confirms this is a hospital facility, not only an outpatient clinic. |
| Licensed beds | HCAI profile lists 394 licensed beds. | Useful for facility identity and public reporting context, not for real-time bed availability. |
| Community benefit | The 2025 Community Benefit Report and 2026 Plan describes financial assistance, Medicaid-related unreimbursed costs, health improvement programs, and social drivers of health work. | Useful for understanding nonprofit community role and financial-assistance context. |
| Awards and quality statements | The official page references The Joint Commission Gold Seal of Approval and Healthgrades recognition. | Helpful context, but patients should still verify specific physician, insurance, appointment, and service availability. |
Official source checklist used for this guide
This guide is built to avoid low-value directory content by summarizing official routes that patients actually need: phone numbers, ER access, records, billing, financial assistance, visitor rules, portal, map, and service navigation.
| Source | What it verifies | Open it when |
|---|---|---|
| Official hospital listing | Hospital name, address, main phone, service areas, patient resources, visitor information, billing links, and official resources. | You need the main hospital page, service overview, official directions, visitor rules, or patient-resource links. |
| Official ER listing | ER address, phone number, 24/7 emergency hours, what the ER treats, and medical-record prompt. | You need emergency department information or post-ER record instructions. |
| Dignity Health Southern California medical records | Northridge HIM address, records forms, fax number, and records phone extension. | You need records for yourself, another provider, insurance, legal use, or follow-up care. |
| Southern California contact page | Billing number, medical-record extension, portal support, and emergency reminder. | You need billing, portal support, or contact routing across Dignity Health Southern California. |
| Patient portal page | My Portal by Dignity Health access concept, portal functions, and location-dependent portal setup. | You need test results, visit summaries, appointment information, or portal login help. |
| Pay My Bill | Online, phone, mail, and in-person payment route concepts. | You have a Dignity Health or CommonSpirit bill and need to pay or clarify the statement. |
| Southern California financial assistance | Financial-assistance policy, applications, provider lists, languages, and Northridge financial-assistance contact route. | You are uninsured, underinsured, worried about costs, or believe you were wrongly denied assistance. |
| Accepted insurance information | Insurance coverage varies by location and patients should verify eligibility, benefits, and out-of-pocket costs. | You have scheduled care and need to check in-network status or prior authorization. |
| Campus map PDF | Campus wayfinding context and key in-house phone references. | You are planning parking, entrance, department location, or visitor navigation. |
| California HCAI hospital profile | Government facility identity, HCAI ID, general acute care category, open status, emergency room service level, and licensed beds. | You need government cross-checking for facility identity and public reporting context. |
Important medical and emergency notice
This guide helps with contact, location, portal, records, billing, visitor, parking, and patient-navigation information. It does not provide diagnosis, treatment, medical advice, emergency triage, or insurance decisions.
Dignity Health Northridge Hospital FAQs
These questions focus on the hospital address, phone number, emergency room, visitor rules, patient portal, records, billing, financial assistance, services, and government profile.