Lurie Children’s Hospital Chicago: Pediatric Care & Info

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Chicago, Illinois · Pediatric Hospital Guide · Updated September 2026

Lurie Children’s Hospital Chicago address, phone, emergency care, appointments, MyChart, records, billing, and visitor help

Ann & Robert H. Lurie Children’s Hospital of Chicago is a major pediatric hospital at 225 E. Chicago Avenue, Chicago, IL 60611, located downtown on the Northwestern University Feinberg School of Medicine campus.

This guide helps parents, guardians, and caregivers quickly find the right phone number, emergency entrance details, appointment route, MyChart access, medical-record steps, billing support, visitor rules, parking options, and pediatric service information.

Call Main Hospital: 312-227-4000 Appointments: 1-800-KIDS-DOC Open MyChart
Emergency warning: If a child has severe trouble breathing, blue lips, seizure, major injury, heavy bleeding, poisoning, loss of consciousness, severe allergic reaction, suicidal danger, or stroke-like symptoms, call 911 or go to the nearest emergency department. Do not wait for a portal reply or website information.
Official name Ann & Robert H. Lurie Children’s Hospital of Chicago

Commonly searched as Lurie Children’s Hospital Chicago.

Address 225 E. Chicago Avenue

Chicago, IL 60611.

Main hospital phone 312-227-4000

Use for main routing, emergency care center contact, and general hospital information.

Appointments & referrals 1-800-543-7362

Also listed as 1-800-KIDS-DOC for appointment scheduling help.

Emergency care 24 Hours

Kenneth & Anne Griffin Emergency Care Center is staffed around the clock.

Patient portal MyChart

Use for portions of your child’s medical record, results, appointments, refills, and billing.

Start here: choose the right Lurie Children’s action

Use this quick table before calling, driving, using MyChart, requesting records, or visiting a patient.

Family need Best first step Prepare before you act
Life-threatening emergency Call 911 or go to the nearest emergency department. Bring medications, allergy list, child’s ID details, insurance card, and guardian information if safe to gather.
Main hospital question Call 312-227-4000. Patient name, date of birth, department, appointment time, and reason for calling.
Make a specialist appointment Call 1-800-543-7362 or use the online appointment tool. Specialty, diagnosis, referral need, insurance plan, preferred location, and prior records.
Existing patient portal Log in to Lurie Children’s MyChart. Username, password, activation code if available, and proxy-access paperwork if needed.
Medical records Call 312-227-5220 or use the official medical-records page. Patient details, guardian proof, dates of service, record type, delivery method, and receiving provider.
Billing question Call 312-227-7181. Statement, account number, insurance explanation of benefits, and payment questions.
Visit an inpatient Check current visitor restrictions before traveling. Valid government ID for adults, approved visitor status, health screening, unit rules, and visiting time.

Lurie Children’s Hospital Chicago contact information

Use the main number for routing. Specialty clinics, billing, medical records, family services, and appointment support have separate numbers.

Contact item Current detail Best use
Hospital name Ann & Robert H. Lurie Children’s Hospital of Chicago Use this full name for records, referrals, insurance forms, and billing questions.
Address 225 E. Chicago Avenue, Chicago, IL 60611 Use for directions, rideshare, patient drop-off, emergency department access, and mail.
Main hospital phone 312-227-4000 General information, department routing, emergency care center contact, and main hospital help.
Appointments and referrals 1-800-543-7362 Schedule pediatric specialty appointments by phone through KIDS-DOC support.
Billing questions 312-227-7181 Hospital and medical group billing questions.
Medical records 312-227-5220 Health Information Management record requests and status questions.
Family Services 312-227-1200 Family support, social work-related questions, and hospital support services routing.
Website questions webmaster@luriechildrens.org General website comments only. Do not email protected health information.
Privacy note: Hospitals may limit what staff can discuss by phone. Have the patient’s full name, date of birth, unit or appointment details, and guardian relationship ready, but do not send protected health information through ordinary email.

Pediatric emergency department and urgent warning signs

Lurie Children’s Kenneth & Anne Griffin Emergency Care Center provides 24-hour pediatric emergency care for ill and injured children.

Call 911 first
Use 911 for severe breathing trouble, blue lips, unresponsiveness, severe allergic reaction, major trauma, heavy bleeding, poisoning, suicidal danger, or any immediate threat to life.
Emergency location
The emergency room is located off the second floor lobby. It can be accessed from the Reyes Lobby on the second floor or from the first floor lobby near the Superior Street entrance using elevators by the security desk.
Hospital contact
For Emergency Care Center staff contact, use the main hospital number: 312-227-4000.
Do not use MyChart
MyChart is for routine access and non-urgent communication. It is not a substitute for emergency evaluation.
Go now, not later: A child with severe dehydration, trouble breathing, persistent seizure, serious head injury, sudden weakness, severe abdominal pain, possible ingestion, or signs of shock needs urgent in-person medical evaluation.

Appointments, referrals, second opinions, and phone scheduling

Lurie Children’s offers online scheduling for many specialties and phone appointment help through KIDS-DOC pediatric nurses.

Choose a specialty or condition. Start with the official appointment page and select the closest match, such as cardiology, cancer and blood disorders, ENT, emergency medicine, neurology, orthopedics, primary care, psychiatry and behavioral health, surgery, or urology.
Call if you are unsure. Call 1-800-543-7362. Phone appointment help is listed Monday through Friday from 7:30 am to 6:00 pm and Saturday from 8:00 am to noon.
Check referral and insurance rules. Some visits may need a physician referral, insurance authorization, outside records, test results, or imaging reports before scheduling.
Prepare for the appointment. Bring photo ID, insurance card, medication list, allergy list, prior records, imaging, school forms, custody or guardianship paperwork if needed, and questions for the care team.
Parent call script: “My child needs care for __. Age is __. Symptoms or diagnosis are __. We have insurance __. Do we need a referral, outside records, imaging, or a specific specialty before scheduling?”

Pediatric services and specialty care areas

Lurie Children’s lists extensive pediatric specialties at the main Chicago hospital. Availability depends on condition, provider schedule, referral needs, insurance, and location.

Care area Examples listed by Lurie Children’s Family planning note
Emergency and critical care Emergency medicine, critical care, anesthesiology, hospital-based medicine, and urgent pediatric stabilization. Use emergency care for serious symptoms; do not wait for routine scheduling if symptoms are severe.
Heart and lung care Cardiology and cardiac surgery, pulmonary medicine, heart programs, and related diagnostics. Bring prior echocardiograms, EKGs, imaging, medication list, and referral notes when available.
Brain, spine, and development Neurology, neurosurgery, developmental and behavioral pediatrics, autism-related programs, and rehabilitation. Bring school reports, therapy notes, medication history, imaging, seizure logs, and symptom timelines.
Cancer, blood, and immune conditions Cancer and blood disorders, hematology programs, immunology, allergy, infectious diseases, and transplant-related care. Ask what lab results, pathology records, scans, and outside oncology notes should be sent before the visit.
Digestive, kidney, endocrine, and nutrition Gastroenterology and GI surgery, nephrology, endocrinology, nutrition, diabetes-related care, and metabolic genetics. Bring growth charts, lab trends, diet notes, glucose logs, medications, and prior procedure reports.
Surgery and imaging General pediatric surgery, medical imaging, pathology and laboratory medicine, plastic surgery, ENT, urology, and orthopedics. Ask about fasting rules, anesthesia clearance, imaging orders, arrival time, and post-procedure ride-home requirements.
Mental health and family support Psychiatry and behavioral health, palliative care, child life, social work, chaplaincy, and creative arts therapies. For immediate danger of self-harm or harm to others, use emergency services rather than routine scheduling.

Find a pediatric doctor or specialty team

Lurie Children’s lists more than 1,800 physicians and allied health professionals across pediatric specialties, so families should use the official doctor search rather than relying on a short static list.

Best doctor-search route

Open Find a Doctor, then filter by specialty, condition, location, or distance. Use ZIP code 60611 if you want the downtown Chicago hospital location first.

When you need a specific specialist

Call the specialty office or KIDS-DOC appointment line to confirm whether the specialist sees new patients, accepts the diagnosis, needs a referral, or offers telemedicine.

Second opinions

For a serious diagnosis, gather outside records, imaging, pathology, treatment plan, medication list, and insurance details before requesting a second opinion.

Existing patients

Use MyChart for care-team messaging, appointments, refill requests, and selected follow-up needs when the matter is not urgent.

MyChart patient portal for Lurie Children’s

MyChart gives secure online access to portions of a child’s electronic medical record and routine account tools.

Common MyChart uses

  • View portions of your child’s health information.
  • See test results and doctor comments when released.
  • Schedule or review appointments when available.
  • Request medication refills.
  • Message care teams for non-urgent needs.
  • Review billing details and pay bills.

Proxy access for teens

Parents or guardians of patients ages 12 to 17 may need a consent form for enhanced proxy access. Without the required consent, parent or guardian access may be limited.

When the patient turns 18

Proxy access is automatically revoked when a minor patient reaches age 18. The adult patient can set up their own account and use Sharing Hub if they want a parent or guardian to regain access.

Teen MyChart account

Patients ages 13 to 17 can ask clinic staff for activation information. Use the patient’s phone number or email when activating the teen account.

Portal safety rule: Do not use MyChart for emergency symptoms or urgent medical issues. Call 911, call the care team, or go to emergency care when immediate attention may be needed.

Medical records, releases, copies, and teen privacy rules

Medical records can be requested through Health Information Management. Some adolescent records require the patient’s own authorization under state privacy rules.

Records need What to know Best action
Records phone help Health Information Management is listed at 312-227-5220. Call with patient details, dates of service, and the type of records needed.
Records sent to another provider There is no charge when copies are released directly to another healthcare provider’s address. Provide provider name, address, fax or secure route, appointment date, and reason for transfer.
Family copy Families may be charged per-page fees for copies of health information. Request only the exact dates, visits, labs, imaging reports, or notes needed to reduce cost.
Teen-sensitive records For patients 12 or older, some records involving mental health, HIV/AIDS, drug and alcohol, STI, pregnancy, or birth control information may require the patient’s authorization. Ask Health Information Management which form and signature are required before submitting.
Processing time Copies are typically processed within 10 business days. Submit early if the records are needed for a specialist, school, court, insurance, or travel deadline.
Copy range Medical records fee listed Microfilm / electronic documents fee listed
Pages 1–25 $0.96 per page $1.60 per page
Pages 26–50 $0.64 per page $1.60 per page
Pages 51 and up $0.32 per page $1.60 per page

Billing, insurance, estimates, and financial assistance

Billing can include hospital and medical group charges. Your actual out-of-pocket amount depends on the child’s care, insurance benefits, deductible, copay, coinsurance, and network status.

Billing questions

For billing questions, call 312-227-7181. Listed phone service hours are Monday through Friday, 8:00 am to 5:00 pm, closed Saturday and Sunday.

Pay online

Families can pay through MyChart. Guest pay may also be available through MyChart if the family does not have an account.

Cost estimates

Lurie Children’s provides a cost estimate tool. For personal estimates, have the service name, procedure codes, insurance plan, and expected location ready.

Financial assistance

Families may apply for financial assistance starting on the date the patient first receives care until 240 days after the first post-discharge billing statement for that care.

Billing task Best route What to have ready
Pay a bill Use MyChart or guest pay if available. Statement, guarantor details, account information, payment method, and insurance EOB.
Ask a billing question Call 312-227-7181. Date of service, charge line, statement number, and insurance status.
Understand charges Use the hospital charges and cost estimate information. Procedure name, CPT or billing codes if available, insurance plan, and provider order.
Apply for assistance Use the financial assistance page or call the listed support number. Application, income documents, household details, statement, and insurance information.
Cost-control question: “Can you tell me whether this is hospital billing, physician billing, or both, and what information my insurer needs to estimate my out-of-pocket cost?”

Visitor rules, inpatient access, surgery visits, and illness screening

Lurie Children’s visitor rules can change based on infection risk, patient unit, NICU limits, isolation precautions, and hospital safety needs.

Visitor topic Current guidance Family note
Parents / guardians Two healthy parents or guardians are allowed to be with their child at all hours for inpatient care. Unit-specific limits may still apply in the NICU, critical care, or isolation situations.
Additional adult support persons Four additional healthy adult support persons may visit during regular visiting hours of 9:00 am to 9:00 pm. The inpatient tower closes to new visitors at 8:30 pm, and support persons may be changed every 48 hours.
Siblings and children Healthy siblings may visit when isolation rules allow. Families may have two non-sibling child visitors outside the NICU. All children must be supervised by an adult at all times.
Surgery visits Two healthy parents or guardians may accompany each surgical patient. No siblings or other children are allowed in surgical visit areas, and food is not allowed in surgical waiting areas.
Outpatient visits Two healthy parents or guardians may accompany each outpatient. Healthy patient siblings may attend. No other children besides healthy siblings are permitted for outpatient visits.
Adult visitor check-in Adult visitors 18 and older must show valid government-issued ID and may be checked through the electronic visitor management system. Approved visitors receive a hospital-issued badge that must be worn during the visit.
Do not visit when sick: Anyone with fever, sore throat, cough, sneezing, runny nose, vomiting, diarrhea, or recent communicable-disease exposure should not visit until illness or exposure restrictions have resolved.

Parking, valet, validation, and shuttle planning

Parking costs and routes can change, so confirm current instructions before a scheduled visit. Emergency families should follow emergency entrance signs first.

Parking or transport option Official detail Practical note
Self park Huron-Superior garage parking is listed at $13 for less than 7 hours and $18 for 7–24 hours. Validation is listed at the second floor concierge desk for patient families and visitors.
Valet Valet is listed at $16 for less than 7 hours and $21 for 7–24 hours. Valet is listed Monday through Friday, 5:30 am to 9:00 pm. Longer stays may add fees.
Handicap placard valet Families and visitors with a handicap placard are listed at $13 for less than 7 hours and $18 for 7–24 hours. Bring the placard and ask valet or concierge staff to confirm current rules.
Erie-Ontario garage Families and visitors can also park at the Erie-Ontario garage a few blocks away. Consider walking distance, weather, child mobility, stroller needs, and appointment timing.
Shuttle to Lincoln Park outpatient center Main hospital to Lincoln Park shuttle is listed Monday through Friday with more frequent daytime service and reduced evening service. Ask staff for current shuttle schedule if you have multiple same-day appointments.
Ronald McDonald House shuttle Main hospital to Ronald McDonald House shuttle is listed daily from 7:00 am to 11:00 pm about every 30 minutes. Confirm pickup location near the Superior Street side of the main hospital driveway.

Map, entrance, and arrival checklist

Use the address below for navigation. For emergencies, follow emergency department signs or call 911 when medical transport is safer.

Ann & Robert H. Lurie Children’s Hospital of Chicago
225 E. Chicago Avenue
Chicago, IL 60611
Main: 312-227-4000
Appointments: 1-800-543-7362

Use this embedded map for route planning only. For emergency care, use posted hospital signage and staff instructions when arriving.

Emergency arrival

The emergency room is off the second floor lobby and can also be reached from the first floor near the Superior Street entrance using the elevators by the security desk.

Scheduled appointment

Confirm specialty, building location, arrival time, parking validation, referral, fasting instructions, medication holds, and MyChart check-in steps.

Visitor arrival

Adults should bring valid government-issued ID. Check whether you are on the approved visitor list and do not visit while sick.

Bring with you

Photo ID, insurance card, medication list, allergy list, referral, outside records, imaging, custody or guardianship documents, and questions for the care team.

Official source checklist used for this guide

Use official Lurie Children’s pages for final decisions because hospital policies, visitor rules, parking costs, financial assistance rules, and appointment routes can change.

Official source What it verifies When to open it
Contact page Main address, main phone, billing question number, Family Services, medical records number, and appointment routing. Open before calling or sending non-urgent questions.
Main hospital location page Hospital location, emergency department access, general information number, parking notes, and available specialties. Open before driving to the Chicago hospital.
Pediatric emergency room page 24-hour pediatric emergency center, trauma care role, pediatric emergency medicine staffing, and emergency service scope. Open when deciding whether emergency care is the correct route.
Make an appointment page Online scheduling, KIDS-DOC phone number, appointment phone hours, specialties, second opinions, and appointment resources. Open before scheduling a new specialty visit.
MyChart page Portal access rules, teen proxy consent, teen account activation, and age-18 proxy changes. Open when setting up parent, guardian, teen, or adult patient access.
Medical records page Who may request records, teen privacy exceptions, Health Information Management phone, no-charge provider transfers, fees, and processing time. Open when records are needed for another doctor, school, insurance, or family copy.
Bill pay page MyChart bill pay, guest pay, billing phone number, phone service hours, and cost estimate tool route. Open for statements, payments, and billing questions.
Visitor guidelines page Parent/guardian rules, support-person hours, ID requirements, illness screening, surgical visit rules, outpatient rules, and child visitor limits. Open before visiting an inpatient, surgery patient, NICU patient, or outpatient appointment.
Independent guide notice: USHospitalGuides.com is not Lurie Children’s Hospital, not Northwestern University, not a medical provider, not an emergency service, and not a government agency. Use official hospital instructions, posted signs, clinician directions, insurance rules, and emergency services for final decisions.

Important pediatric medical and emergency disclaimer

This page is for address, phone, portal, appointment, records, billing, visitor, parking, and navigation help. It does not provide diagnosis, treatment, medical triage, or emergency care.

Use real-time medical help: For serious, worsening, or urgent symptoms in a child, call 911, contact a clinician, or go to the nearest emergency department. Do not use this guide, search results, or portal messages as a substitute for medical evaluation.

Lurie Children’s Hospital Chicago FAQs

These questions focus on the exact parent, guardian, patient, billing, records, and visitor tasks people commonly search before calling or visiting.

1. What is the address of Lurie Children’s Hospital Chicago?
Ann & Robert H. Lurie Children’s Hospital of Chicago is located at 225 E. Chicago Avenue, Chicago, IL 60611.
2. What is the main phone number for Lurie Children’s Hospital?
The main hospital phone number is 312-227-4000. Use it for general hospital routing, emergency care center contact, and main information.
3. What number do I call to make an appointment?
For appointment and referral help, call 1-800-KIDS-DOC, which is 1-800-543-7362. Lurie Children’s also provides online scheduling options for many specialties and conditions.
4. Is Lurie Children’s emergency department open 24 hours?
Yes. Lurie Children’s Kenneth & Anne Griffin Emergency Care Center is staffed 24 hours a day. If a child has a life-threatening emergency, call 911.
5. Where is the emergency room entrance at Lurie Children’s?
The emergency room is located off the second floor lobby. It can be accessed from the Reyes Lobby on the second floor or from the first floor lobby near the Superior Street entrance using elevators by the security desk.
6. What patient portal does Lurie Children’s use?
Lurie Children’s uses MyChart. Families can use it for portions of a child’s electronic medical record, test results, appointments, medication refills, care-team messages, and billing when available.
7. How do I request medical records from Lurie Children’s?
Use the official medical records page or call Health Information Management at 312-227-5220. Records sent directly to another healthcare provider are listed as no charge, while family copies may have per-page fees.
8. What are Lurie Children’s billing phone hours?
For billing questions, call 312-227-7181. Listed phone service hours are Monday through Friday, 8:00 am to 5:00 pm, with Saturday and Sunday closed.
9. What are the visitor rules at Lurie Children’s?
Two healthy parents or guardians may be with an inpatient child at all hours. Additional healthy adult support persons may visit during regular visiting hours of 9:00 am to 9:00 pm. Adult visitors must show valid government-issued ID and wear a hospital badge.
10. Where should families park for Lurie Children’s main hospital?
The Huron-Superior garage is the main self-parking option listed for families and visitors, with validation at the second floor concierge desk. Valet parking is also listed for selected hours and rates.